Computer Science Internship jobs at SRI International

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Main notes: • 2+ years of on-site technical support experience, or degree in related discipline • Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks) • Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc. • Excellent customer service skills, meeting with users in person to resolve complex technology issues. • Coordinate, track, and maintain inventory. • Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now • Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications • Trainable, Professional and Punctual • Independent - have to be ok with remote support (from office) • Self-starter and problem solver - but not afraid to ask questions • Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty • Mac & iOS presence Nice to haves: • Certification in Avixa CTS series • ANP - Audiovisual Network Professional Certification Audio Visual Responsibilities of an On-Site Technician: • Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. • Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. • Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Estimated Min Rate: $30.00 Estimated Max Rate: $37.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. 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Job Title : Power Plant Technical Specialist / Technical Specialist. Type: 12-month contract with possible extension. Pay + Benefits. Seeking a Technical Specialist to support Warren County Power Station to support the Power Generation (Non-Nuclear) Fleet. Responsibilities include, but are not limited to: Provide technical support and identify process improvement opportunities based on incident investigations, root cause analysis, and industry best practices. Support Fleet wide compliance efforts and maintenance standards. Support Station Engineer with capital projects, CBM (Condition Based Maintenance)/PdM (Predictive Maintenance) program, and station evaluation. Support station maintenance activities. Candidate will support various station programs including R-Stamp, ASR/GADS, Vibration analysis, etc. Perform other duties as requested or assigned. Requirements: Basic knowledge of engineering theories and principles. Some understanding of advanced techniques and modification and extension of theories, precepts and practices of the field and related sciences and disciplines. Strong oral and written communication skills (includes technical writing). Strong personal computer skills. Ability to think analytically and solve problems. Ability to understand ASME codes, regulations, and practices. Ability to read and interpret various station drawings. Knowledge of various computer applications, with the ability to manipulate personal computer applications and perform engineering calculations using applicable software programs (Excel, etc.). Equally effective working independently or in team environment. Decision making skills. Ability to process information quickly and effectively manage multiple tasks. Planning, organizational and project management skills. Preferred: Mechanical/Electrical principles with an understanding of CBM and rotating equipment. SAP

About the Company Our client is an innovative, fast-growing technology organization committed to building solutions that support critical missions and enable teams to work securely, efficiently, and collaboratively. With multiple U.S. locations and a global presence, the company fosters a culture centered on integrity, teamwork, and purposeful impact. Job Description The IT Access Control Technician will support both Information Technology and Facilities/Security functions to ensure employees have safe, seamless access to company facilities and the technology resources they need. This role is part of the Service Delivery team within Enterprise Operations and collaborates closely with Security, Facilities, and HR partners. The position may be based in several U.S. office locations, with occasional travel to other sites as needed. What You'll Do: Manage physical access control and badge issuance processes for employees, contractors, and visitors. Support onboarding and offboarding workflows to ensure proper access is granted and removed. Maintain accurate records of access permissions and perform routine audits for compliance and consistency. Troubleshoot and resolve access-related issues and support general IT service needs as part of the Service Delivery team. Assist with device preparation, inventory tracking, and setup for new team members. Contribute to facility and infrastructure projects, including new location integrations and upgrades to security-related systems. Document procedures, workflows, and support guidelines to ensure continuity and clarity across teams. Required Qualifications: Candidates must possess strong people skills with the ability to create a welcoming and supportive experience. Experience in IT support, facilities operations, security administration, or similar roles. Strong attention to detail and commitment to following security and confidentiality protocols. Excellent interpersonal and communication skills, with a focus on customer service and cross-team collaboration. Ability to learn quickly, adapt to evolving processes, and work in a fast-paced environment. Preferred Qualifications: Experience working in environments where IT and physical security intersect. Familiarity with access management workflows, onboarding/offboarding processes, or ticketing systems. Interest in compliance, operational excellence, and continuous improvement. Relevant coursework, certifications, or hands-on experience (not required, but a plus). “Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.” “W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick 􀆟me if required by law in the worked-in state/locality.”

Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. Required Skills: Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (OneDrive, Box, Office365, etc.) Troubleshooting Cisco VPN connectivity Familiarity supporting Citrix connectivity Remediating Symantec Endpoint Protection Dameware remote connection/utilization Altiris Deployment server utilization Asset management skills Internet Explorer and various browser(s) support Installation/configuration of various Adobe products Installation/configuration of Check Point endpoint client software Conference Room equipment Printer/driver troubleshooting & installation ServiceNow utilization Cisco WebEx service support Box user administration Deployment/configuration of standard IP telephony Hardware ordering/deployment Documentation (records) management Knowledge base utilization Project interaction Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Multi-team interaction and/or technical roundtable participation Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions outside of standard operational work Must be able to lift equipment up to 40 pounds, as required. Required: ** 1+ year Hardware Experience (beyond imaging/deployment) ** 1+ year Customer Service / In-Person Support Experience Technical Focus Customer Engagement Desired: CompTIA IT Fundamentals CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server+ The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Education: Associates Degree (preferred), HS Diploma or GED Minimum Required. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **********************************

About the Company Our client is an innovative, fast-growing technology organization committed to building solutions that support critical missions and enable teams to work securely, efficiently, and collaboratively. With multiple U.S. locations and a global presence, the company fosters a culture centered on integrity, teamwork, and purposeful impact. Job Description The IT Access Control Technician will support both Information Technology and Facilities/Security functions to ensure employees have safe, seamless access to company facilities and the technology resources they need. This role is part of the Service Delivery team within Enterprise Operations and collaborates closely with Security, Facilities, and HR partners. The position may be based in several U.S. office locations, with occasional travel to other sites as needed. What You'll Do: Manage physical access control and badge issuance processes for employees, contractors, and visitors. Support onboarding and offboarding workflows to ensure proper access is granted and removed. Maintain accurate records of access permissions and perform routine audits for compliance and consistency. Troubleshoot and resolve access-related issues and support general IT service needs as part of the Service Delivery team. Assist with device preparation, inventory tracking, and setup for new team members. Contribute to facility and infrastructure projects, including new location integrations and upgrades to security-related systems. Document procedures, workflows, and support guidelines to ensure continuity and clarity across teams. Required Qualifications: Candidates must possess strong people skills with the ability to create a welcoming and supportive experience. Experience in IT support, facilities operations, security administration, or similar roles. Strong attention to detail and commitment to following security and confidentiality protocols. Excellent interpersonal and communication skills, with a focus on customer service and cross-team collaboration. Ability to learn quickly, adapt to evolving processes, and work in a fast-paced environment. Preferred Qualifications: Experience working in environments where IT and physical security intersect. Familiarity with access management workflows, onboarding/offboarding processes, or ticketing systems. Interest in compliance, operational excellence, and continuous improvement. Relevant coursework, certifications, or hands-on experience (not required, but a plus). “Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.” “W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick 􀆟me if required by law in the worked-in state/locality.”

Job Title: IT Support Technician Job Type: 6 Month CTH Provides support to users with technology-related issues including hardware, software, network, telephony, printers, and mobile devices. Troubleshoots, documents, and escalates issues; performs root cause analysis; and tests, evaluates, and implements new technology. Responsibilities: Provide second-level support for location-specific trouble tickets. Support users with all technology-related issues and ensure one-call resolution. Configure, install, and support workstations, laptops, printers, tablets, phones, and other networked devices. Analyze performance, identify problem areas, and provide actionable insights. Engage with multiple teams to resolve technical issues. Perform maintenance tests, identify and isolate issues, and escalate as needed. Assist with purchasing, inventory, and financial transactions for physical and licensed technology. Required Qualifications: Education: High school diploma or equivalent Work Experience: At least 2 years of IT experience. Customer service experience. Experience troubleshooting operating systems. Skills: Ability to work effectively with both technical and non-technical personnel. Preferred Qualifications: Associate's or bachelor's degree in IT or related field. Technical institute certification in a related field. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Title: IT Deployment Technician Schedule: Monday-Friday, 8:30 AM-5:00 PM (30-minute lunch) Contract Length: 12+ weeks, with potential extension $25/hr W2 We are seeking an IT Deployment Technician to support a large-scale device deployment and refresh project. This role involves hands-on technical work, troubleshooting, and close collaboration with end users and IT staff. If you're detail-oriented, proactive, and skilled in device configuration and deployment, we'd love to hear from you. Key Responsibilities: Deploy and refresh end-user devices; help reduce the current deployment backlog Configure hardware and software, including updating operating systems and applications Identify which devices require swapping or upgrading and assist in evaluating equipment needs Maintain accurate documentation and assist with inventory tracking Collaborate with IT team members to resolve technical issues efficiently Requirements: Technical Skills: Strong proficiency with Windows operating systems, hardware (workstations, printers, routers), and software installation. Experience with scripting tools such as PowerShell or VBScript is a plus. Problem-Solving: Ability to troubleshoot and resolve hardware/software issues effectively. Communication: Excellent communication and customer service skills; comfortable working directly with end users. Attention to Detail: Careful, organized approach to documentation and inventory management. Why Apply? Opportunity to support a major device refresh initiative Stable full-time schedule Potential for contract extension based on performance and project needs

We are seeking a skilled and detail-oriented Repair Technician to join our dynamic team. The ideal candidate will possess a strong background in computer hardware and software troubleshooting, along with experience in mobile devices and various operating systems. This role involves providing technical support, performing equipment repairs, and assisting customers with their technology needs. Duties Diagnose and troubleshoot hardware and software issues for a variety of devices Perform repairs on computer hardware, including soldering components as necessary. Utilize hand tools and equipment to conduct repairs and maintenance on devices. Analyze schematics to understand device configurations and troubleshoot effectively. Assist in the setup and installation of operating systems such as Windows, mac OS, Android, and iOS. Maintain accurate records of repairs performed and parts used during service. Collaborate with team members to enhance service delivery and streamline processes. Engage in retail sales by recommending products or services that meet customer needs.

Job Title: Computer Vision Engineer V - Imaging Simulation Engineer Duration: 12 Months (Extension Possible) Rate: $127/hr, W2 Benefits: Medical, Dental, Vision and Weekly Pay Role Summary Client Reality Labs is a leader in designing virtual and augmented reality systems. This role supports the Cameras Architecture Team as an Imaging Simulation Engineer, responsible for developing, validating, and executing end-to-end camera system simulations-including optics, sensors, algorithms, and software pipelines-to impact future camera architectures. The position collaborates with researchers, imaging scientists, algorithm engineers, optics teams, and camera architects to enable high-fidelity simulations and accelerate camera technology development for next-generation AR/VR products. Key Responsibilities Develop, validate, and execute state-of-the-art imaging simulation software tools to support Client camera hardware exploration, ML dataset generation, and product architecture studies. Investigate simulation methods such as ISET, ZEMAX, and non-sequential ray tracing to model realistic camera behavior. Experiment and data collection to validate simulator accuracy and to improve simulator modeling capability and efficiency Build and bring up lab setups for image data acquisition of camera prototypes to support camera design studies. Operate, calibrate, and perform routine maintenance of lab equipment. Develop and document camera test methodologies to support 2D/3D camera system performance analysis. Develop and debug test scripts for image data collection automation Processing, analysis and organizing measurement data; presentation of initial analysis Drive supplier interaction and management to deliver camera prototypes in support of concept demonstrations Qualifications:(10+ Years) Minimum Qualifications: Advanced degree (M.S.) or equivalent acquired experience in a discipline such as Imaging Science, Image Processing, Computer Vision, or related fields Knowledge of image formation process (spectrum, optics/aberrations, PSF, sensor noise, Fourier theory, sampling/aliasing) needed to successfully model and simulate complex imaging phenomena Experience and knowledge in developing and tuning Image Signal Processing (ISP) algorithms and pipeline. Experience coding in languages such as MATLAB, Python, C/C++, preferably CUDA, design code for efficiency, and target different platforms such as GPU, Cloud, and other Experiences in image quality testing of camera systems and familiar with image quality metrics and analysis • Hands on experience in the development of lab setups for camera system performance study Experiences in camera calibration and modeling of imaging systems Familiar with image sensor, imaging optics, and image processing algorithms Ability to work with minimal direction and managing a project independently from start to finish Must Have Skills: Understanding of image formation, capturing, and processing pipeline and techniques Python/Matlab programming, shell scripting skills Understanding of subjective and objective image quality evaluation metric and testing procedure Nice-to-Have Skills Hands-on experience developing lab setups for camera system studies. Experience with camera calibration and modeling. Experience at top-tier imaging companies. Degrees / Certifications Required: Bachelor's degree required. Master's or PhD preferred. Interview Process Minimum 2 rounds: Initial hiring manager screen Technical interview with the engineering team Topics: imaging simulation, ISP pipelines, image formation, camera modeling, past project deep dives. Timing: Manager screen: 30 minutes Technical interview: 1 hour Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some job duties such as adhering to company policies, exercising sound judgment, managing stress, working respectfully with others, meeting client expectations, and safeguarding business operations and reputation. #TMN

Experienced IT Support Specialist At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients. Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm. Responsibilities include: Install, configure, and maintain software and hardware systems to ensure optimal performance Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems Provide application support and training Deliver outstanding customer service both at desk-side and via remote support tools Assist with systems and application administration Maintain inventory of IT equipment Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production Required Skills and Experience: Experience providing desk-side, telephone, and remote support in law firms or similar environments Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices Strong customer service, verbal, and written communication skills Ability to communicate computer problems and resolutions to all levels of knowledge and experience Excellent organizational skills A+ and NET+ certifications, or equivalent work experience Benefits: Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro. We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities. Application Instructions: Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position. Help Us Learn About You: The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.

LHH is seeking a motivated Technical Support Specialist to provide hands-on support for end-users across our client's organization. This is a full-time, direct hire, and on-site position in Contra Costa County, CA. This role focuses heavily on endpoint device support - primarily on Windows laptops - and the Microsoft 365 ecosystem. The ideal candidate is a strong communicator with a customer-first mindset who enjoys troubleshooting, problem-solving, and helping users work efficiently and securely. Salary & Benefits: $83k to $106k base salary 5% bonus 2 weeks of PTO to start, 11 paid holidays Medical, Dental, Vision Coverage 401(k) w/employer match Job Requirements: 1. Required: 2 to 5 years of experience in technical support or IT helpdesk roles. 2. Required: Strong working knowledge of: Windows 10/11 administration Microsoft 365 environment (Teams, Outlook, OneDrive, SharePoint, Office suite) Basic networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting) 3. Required: 2 to 5 years of experience with device deployment and management (e.g., Intune, Autopilot, imaging tools). 4. Required: Excellent communication and customer service skills. 5. Required: Ability to diagnose and resolve hardware and software issues efficiently. 6. Required: Strong organizational and documentation skills. 7. Nice to have: Experience with Ninja One RMM tools, Hyper V, VMware, Dell servers 8. Nice to have: Experience with Power BI, UPS battery replacement, server rack familiarity Responsibilities: Provide Tier 1 and Tier 2 Technical Support for end-users, including troubleshooting issues related to: Windows laptops and peripheral devices, Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, Office apps), User authentication, MFA, and identity management Manage and maintain endpoint devices using standard tools (e.g., Intune, device management policies, patching processes). Set up, configure, and deploy laptops and software for new and existing employees. Assist with account creation, license assignments, and permissions within Microsoft 365 Admin Center. Support remote users with connectivity, VPN, and collaboration tool issues. Document troubleshooting steps, solutions, and operational processes. Escalate complex issues to senior IT staff as needed and collaborate on resolution. Contribute to continuous improvement of IT procedures, support documentation, and service quality. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

The IT Support Specialist II provides advanced technical support for end-users, systems, hardware, and applications. This role serves as an escalation point for Tier I support, performs more complex troubleshooting, and assists with maintaining the organization's IT infrastructure. The Specialist II works both independently and collaboratively to ensure high system availability and deliver an excellent support experience. Key Responsibilities Provide Tier II technical support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot and resolve intermediate to advanced issues related to operating systems (Windows/mac OS), software, and networking. Respond to service tickets in a timely manner and document troubleshooting steps and resolutions. Serve as an escalation point for Tier I technicians and mentor junior support staff. Qualifications 2-4 years of IT support experience (helpdesk, desktop support, or related roles). Strong knowledge of Windows/mac OS operating systems and common business applications. Experience with Active Directory, Microsoft 365, and basic networking concepts. Troubleshooting skills for hardware, software, and connectivity issues. Excellent communication, problem-solving, and time-management abilities.

Our client is seeking a skilled Help Desk Technician to join their IT Support team. This is a contract to hire opportunity that will be onsite for the first 90 days and transition to a hybrid schedule. Some travel included. This position provides technical assistance to end users, supports core systems, and ensures smooth daily operations across the organization. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a commitment to delivering quality customer service. Responsibilities: • Provide first- and second-level technical support for end users across hardware, software, and network issues • Troubleshoot Windows OS, Microsoft Office, and Outlook/Exchange-related problems • Support basic networking functions including connectivity, VPN, DNS, and DHCP • Manage Active Directory tasks such as password resets, account setup, and permissions • Set up, configure, and troubleshoot printers and peripheral devices • Assist with mobile device support and Mobile Device Management (MDM) solutions • Document support activities, resolutions, and system updates • Deliver timely, professional communication and maintain strong customer service standards • Work both independently and collaboratively within a hybrid environment Requirements: • Associate's or Bachelor's degree in Computer Science or related field, or equivalent experience • 2-5 years of experience in a help desk, technical support, or field service role • Experience supporting Windows, MS Office, MS Exchange/Outlook, and basic networking • Strong end-user support skills • Experience with Active Directory, DNS, DHCP, and VPN troubleshooting • Strong diagnostic and problem-solving skills for hardware and software issues • Printer setup and management experience • Familiarity with Mobile Device Management tools • Excellent verbal communication and customer service abilities • Ability to work well under pressure and handle multiple priorities • Comfortable working independently, remotely, or as part of a team

Our client is seeking an experienced Desktop Support Analyst to provide Level 2, white-glove technical support across multiple Philadelphia offices. This role backfills internal promotions and plays a key part in maintaining a polished, professional end-user support experience. The position is fully onsite in Center City and operates during standard Monday-Friday business hours. Candidates should bring strong troubleshooting skills, a customer-focused mindset, and experience supporting a corporate environment with mature IT processes. Responsibilities Deliver onsite and phone-based support for hardware, software, system access, and connectivity issues. Troubleshoot Windows OS, MS Office, VPN, login issues, workstation setups, and general application problems. Administer Active Directory accounts, permissions, groups, MFA, and onboarding/offboarding workflows. Support shared mailboxes and user entitlement updates in Exchange/O365. Image, deploy, refresh, and update laptops as part of the ongoing hardware lifecycle. Provide support for mobile devices (iOS/Android) and peripheral equipment. Troubleshoot Wi-Fi/LAN, VPN, and basic network connectivity; support Citrix environments as applicable. Maintain and troubleshoot HP and Canon printers. Participate in the Cisco call queue rotation as well as walk-up/Genius Bar style support. Manage incidents, service requests, and workflows within ServiceNow. Assist with hardware inventory, small-scale shipping/receiving, and procurement coordination. Perform occasional visits to regional offices to provide hands-on support. Maintain documentation and contribute to a shared knowledge base. Follow established procedures and escalate complex issues to senior engineering teams as needed. Requirements Required 2-3 years of corporate Help Desk or Desktop Support experience. Strong troubleshooting skills in Windows OS, MS Office, workstation setup, and general end-user support. Hands-on experience with Active Directory (accounts, permissions, groups, MFA). Familiarity with VPN, Wi-Fi, and basic networking fundamentals. Experience with ticketing systems (ServiceNow strongly preferred). Experience in a call queue environment (Cisco preferred). Hardware/software support experience including imaging, laptops, peripherals, and mobile devices. Ability to provide polished, professional, white-glove support to end users. Ability to work fully onsite in Center City Philadelphia. Clear communication skills and strong customer service presence. Ability to convert to full-time after the contract period. Preferred Exposure to Azure or Microsoft Entra. Experience with Intune, SCCM, or other MDM tools. Citrix support experience. PowerShell familiarity. Experience supporting executives or highly technical user groups.

Our client is a PHENOMENAL global alternative investment firm located in Midtown Manhattan. Founded over two decades ago, the firm has continuously expanded its expertise across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment opportunities. Their distinctive approach is rooted in deep sectoral knowledge, particularly in areas such as credit solutions, corporate restructurings, and event-driven investment scenarios. Their aim is to unlock value and deliver outstanding returns through astute market insights and decisive action, supported by a comprehensive suite of investment products that tap into their extensive global strategies. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

Job DescriptionDescription: This paid internship offers a unique opportunity to work alongside experienced IT professionals and support a vibrant community of scholars from around the world. You'll gain hands-on experience with a wide variety of technologies and play a key role in ensuring smooth day-to-day operations for our users Requirements: Essential Job Duties • Technical Support: Provide front-line support for desktop systems (Mac/ PC), mobile devices, networked printers, wireless connectivity, VPN clients, email, and productivity software. • Equipment Management: Assist with tracking IT equipment and accurately logging support requests to maintain up-to-date records • Physical Setup: Move and set up desktop computer equipment between offices as needed, using a cart or manual lifting. • Project Participation: Collaborate on IT projects and initiatives as opportunities arise • Documentation: Help create and update online support resources and documentation for end users. • Additional Tasks: Take on other duties as assigned to support the IT team's mission. Minimum Qualifications • Prior experience troubleshooting either Windows or Mac OS desktop systems. • Current undergraduate student (freshman, sophomore, or junior) enrolled at an accredited institution • Strong communication skills-both verbal and written. • Problem-solving mindset and eagerness to learn new technologies. • Reliable and organized, with the ability to manage multiple tasks and requests. Preferred Qualifications • Available to work at least 8 hours per week during the academic year, within standard business hours (8 AM-5 PM, weekdays). • Able to start within one month of offer. Why Join Us? • Hands-on experience with a broad range of IT systems and software. • Mentorship from experienced IT professionals. • Flexible scheduling to accommodate your academic commitments. • Opportunity for growth-internship may extend into the summer. Working Conditions ·Ability to lift 40 pounds. Must be able to remain in a stationary position for prolonged periods of time. The Institute for Advanced Study retains the right to change or assign other duties to this position at any time. To perform this role successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. The hourly pay rate for this position is $20. The Institute for Advanced Study is an Equal Opportunity Employer.

Internship Description This paid internship offers a unique opportunity to work alongside experienced IT professionals and support a vibrant community of scholars from around the world. You'll gain hands-on experience with a wide variety of technologies and play a key role in ensuring smooth day-to-day operations for our users Requirements Essential Job Duties • Technical Support: Provide front-line support for desktop systems (Mac/ PC), mobile devices, networked printers, wireless connectivity, VPN clients, email, and productivity software. • Equipment Management: Assist with tracking IT equipment and accurately logging support requests to maintain up-to-date records • Physical Setup: Move and set up desktop computer equipment between offices as needed, using a cart or manual lifting. • Project Participation: Collaborate on IT projects and initiatives as opportunities arise • Documentation: Help create and update online support resources and documentation for end users. • Additional Tasks: Take on other duties as assigned to support the IT team's mission. Minimum Qualifications • Prior experience troubleshooting either Windows or Mac OS desktop systems. • Current undergraduate student (freshman, sophomore, or junior) enrolled at an accredited institution • Strong communication skills-both verbal and written. • Problem-solving mindset and eagerness to learn new technologies. • Reliable and organized, with the ability to manage multiple tasks and requests. Preferred Qualifications • Available to work at least 8 hours per week during the academic year, within standard business hours (8 AM-5 PM, weekdays). • Able to start within one month of offer. Why Join Us? • Hands-on experience with a broad range of IT systems and software. • Mentorship from experienced IT professionals. • Flexible scheduling to accommodate your academic commitments. • Opportunity for growth-internship may extend into the summer. Working Conditions ·Ability to lift 40 pounds. Must be able to remain in a stationary position for prolonged periods of time. The Institute for Advanced Study retains the right to change or assign other duties to this position at any time. To perform this role successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. The hourly pay rate for this position is $20. The Institute for Advanced Study is an Equal Opportunity Employer.

This paid internship offers a unique opportunity to work alongside experienced IT professionals and support a vibrant community of scholars from around the world. You'll gain hands-on experience with a wide variety of technologies and play a key role in ensuring smooth day-to-day operations for our users Essential Job Duties * Technical Support: Provide front-line support for desktop systems (Mac/PC), mobile devices, networked printers, wireless connectivity, VPN clients,email, and productivity software. * Equipment Management: Assist with tracking IT equipment and accurately logging support requests to maintain up-to-date records * Physical Setup: Move and set up desktop computer equipment between offices as needed, using a cart or manual lifting. * Project Participation: Collaborate on IT projects and initiatives as opportunities arise * Documentation: Help create and update online support resources and documentation for end users. * Additional Tasks: Take on other duties as assigned to support the IT team's mission. Minimum Qualifications * Prior experience troubleshooting either Windows or Mac OS desktop systems. * Current undergraduate student (freshman, sophomore, or junior) enrolled at an accredited institution * Strong communication skills-both verbal and written. * Problem-solving mindset and eagerness to learn new technologies. * Reliable and organized, with the ability to manage multiple tasks and requests. Preferred Qualifications * Available to work at least 8 hours per week during the academic year, within standard business hours (8 AM-5 PM, weekdays). * Able to start within one month of offer. Why Join Us? * Hands-on experience with a broad range of IT systems and software. * Mentorship from experienced IT professionals. * Flexible scheduling to accommodate your academic commitments. * Opportunity for growth-internship may extend into the summer. Working Conditions * Ability to lift 40 pounds. * Must be able to remain in a stationary position for prolonged periods of time. The Institute for Advanced Study retains the right to change or assign other duties to this position at any time. To perform this role successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. The hourly pay rate for this position is $20. The Institute for Advanced Study is an Equal Opportunity Employer. For consideration, please apply with a cover letter and resume using this link:*********************************************************************************************************************

Your Role We are looking for a Design Technology Lead - Computation to join our SW Design Technology Team. This is a great opportunity to join a team of innovators at an organization with a global impact to contribute to world class design and a resilient future for our planet. Reporting to the Southwest Region Design Technology Leadership , you will be leading and implementing project-based initiatives with a focus on using computational design principles to enable Data-Driven design decision making. You will be working with all members of project teams including design, realization, management and resilience, leveraging data and computation insights to foster synergy between each leader. You will leverage your project work to generate case studies to be used in demonstrating innovation in design and delivery to our clients. These thought leadership case studies will be used to assist in maintaining client relationships and in developing new business opportunities. Your empowerment and leadership of design teams to bring data-driven insights and computational design intelligence to every designer, every place, and every project at Gensler will drive mentorship and skills growth within our teams propelling forward the next generation of leaders. Candidates should demonstrate prolific expertise using industry-trusted computational design platforms to tell design stories on real world projects. Successful candidates should demonstrate proficiency in using computational platforms for one or more of the following areas: Building Performance Simulations, Conceptual Design Optioneering, Virtual Design and Construction, Data Analytics & Reporting, Direct to Fabrication Methodologies, Documentation & Delivery Automation, Data-Driven Generative Design. Candidates with experience using and implementing programming languages, scripting techniques, API's and Artificial Intelligence within commonly used design and delivery authoring platforms will be beneficial to success. Professional Traits You are passionate about fostering a culture of innovation and you are proactive in communicating how this philosophy contributes to an impactful experience in the organization. You carry a deep sense of curiosity about new topics and challenges coupled with a desire to employ innovative technologies in practice to develop bold ideas. You thrive in a fast-paced, collaborative, creative, and multi-disciplinary work environment. You are well adept in prioritizing your time, creating workplans, meeting deadlines, and comfortable working on more than one project at a time. What You Will Do Foster and grow the computational community within the region and across the firm with focus on connectivity and excellence. Collaborate with project teams to deploy best-in-class project-specific technology solutions to provide unparalleled design excellence to our clients. Create and apply computational algorithms for a variety of design problems focusing on leveraging data to drive design decision making on projects. Create and apply computational algorithms for a variety of design problems including integration with our BIM platforms. Lead formal and informal training for team members with the goal of upskilling practitioners enabling to participate in the Data-Driven design process themselves. Support, grow, and evangelize adoption of Gensler's proprietary computational platforms within design teams. Create partnerships with Gensler's Climate Resilience Experts to build knowledge bridges between their domain expertise and sustainable computational tools and platforms. Identify, research, recommend and implement technology simulation solutions and workflows that address needs expressed by our clients and design practitioners. Research and develop thoughtful responsible ways to integrate Artificial Intelligence and Machine Learning into our design process. Present sophisticated concepts to non-technical audiences through storytelling, visual communication, and data-driven insights. Your Qualifications Bachelor's or Master's degree in Architecture, Interior Design, Building Science, Design Technology, or other relevant academic or work experience. 5-10 Years of experience as a computational designer or applying computational thinking on projects within architectural practice. Exceptional critical thinking and creative problem-solving skills. Ability to flexibly adapt skills and knowledge to various projects and platforms. Expert knowledge and experience with Rhino, Grasshopper Revit and Dynamo. Proven experience with whole-project solutions that combine computational design and BIM deliverables. Proven experience developing and deploying computational design on large or complex projects. Experience developing design solutions and storytelling informed by large data sets. Experience with computational resilience simulations on real-world projects. Understanding of, and ability to use programming languages, API's, AI, scripting techniques, and large data set manipulation in your daily work. Must provide a portfolio in either PDF form or a link to a website portfolio. If Artificial Intelligence is utilized in creation of any significant portion of the portfolio, or its content, candidate must be prepared to discuss its scope of use. **The base salary will be estimated between $90,000 - $130,000 plus bonuses and benefits and contingent on relevant experience. To learn more about our compensation philosophy and full benefits offerings, please visit Great People, Great Rewards | Gensler Design Technology at Gensler The Design Technology community is at the heart of Gensler's People + Process + Technology philosophy. This community leads our firm's digital transformation initiatives with focus on design creativity and project delivery practices. Working closely with our colleagues in Design Studios across the globe we focus on strategic implementation of technology to Create a Better World Through Design and build communities of expertise to empower the next generation of leaders. *This is not a remote position. The successful candidate is expected to be in the office.* Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Awareness Week,” our offices reflect our people's diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.