Call Center Representative jobs at SS&C Technologies

Immediate need for a talented Bilingual CSR. This is a 06+ months contract opportunity and is in Philadelphia, PA(Remote). Please review the job description below and contact me ASAP if you are interested. Pay Range: $20 - $25 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese; due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language. Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; Ability to clearly communicate complex messages over the phone. Ability to navigate through multiple systems at a time. ALL candidates must complete employment testing prior to submission. Key Requirements and Technology Experience: - HS Diploma or GED with 2 years of customer service experience Must have strong verbal and written communication skills. Call center experience is preferred Healthcare industry experience Medical background helpful Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

We are seeking a Clinical Lab Representative with experience in EPIC Beaker to join our team. The ideal candidate will have a strong clinical laboratory background, excellent attention to detail, and a working knowledge of basic insurance processing. This role ensures smooth lab operations, accurate test documentation, and proper insurance verification. Key Responsibilities: Enter, track, and manage laboratory test orders and results using EPIC Beaker. Support daily lab operations and workflow, ensuring timely and accurate processing of lab tests. Verify patient insurance coverage and eligibility for lab tests. Assist with billing issues, including claim denials or rejections. Coordinate with doctors, nurses, and billing teams to resolve insurance or lab-related issues. Maintain accurate documentation and compliance with laboratory and regulatory standards. Provide excellent customer service to patients and internal teams. Required Qualifications: Minimum 1 year of experience in a clinical lab environment. Experience with EPIC Beaker or other laboratory information systems. Basic knowledge of insurance processing, billing, and claim verification. Strong organizational and communication skills. Attention to detail and ability to multitask in a fast-paced environment. Preferred Qualifications: Familiarity with CPT/HCPCS coding for lab procedures. Previous experience in a hospital or healthcare system lab. Knowledge of regulatory standards (CLIA, HIPAA).

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) Business analysis or project management experience is a plus Good understanding of data management and interpretation Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues Experience with and ability to manage relationships with external suppliers required Proven training and presentation skills and ability to update training documentation required Demonstrated strong analytical and organizational skills Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus Ability to interface effectively with a variety of technical platforms Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps If your profile is a match, we will invite you for a first virtual conversation with the recruiter. The next step is a virtual conversation with the hiring manager The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) Business analysis or project management experience is a plus Good understanding of data management and interpretation Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues Experience with and ability to manage relationships with external suppliers required Proven training and presentation skills and ability to update training documentation required Demonstrated strong analytical and organizational skills Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus Ability to interface effectively with a variety of technical platforms Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps If your profile is a match, we will invite you for a first virtual conversation with the recruiter. The next step is a virtual conversation with the hiring manager The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Job Title: Senior Call Center Operations Specialist Location: Remote (US-based only) Position Summary: The Senior Call Center Operations Specialist plays a critical role in driving the success of Customer Care operations. This position is responsible for managing and executing customer response activities, ensuring timely, accurate, and professional communication with external customers. As the primary administrator of the Call Center database and related systems, this role owns the maintenance, performance, and troubleshooting of key platforms, including ensuring uninterrupted access to the AE/PQC/MIR reporting application for Galderma field teams. The Specialist proactively identifies and resolves system issues, implements improvements, and ensures data integrity across platforms. This role also participates in departmental initiatives focused on quality assurance and training. Responsibilities include designing and delivering training programs, monitoring case handling for compliance and quality, and initiating corrective actions when necessary. The Specialist is accountable for continuously reviewing and refining operational processes to enhance efficiency, uphold service standards, and support team performance. Key Responsibilities: * Conduct Call Center Customer Care activities for all products which includes creating and maintaining standard, approved customer responses, and responding to external customer requests as needed in addition to other related activities. * Act as Call Center database administrator responsible for maintaining all database content and application user licenses (mainly all Galderma field employees), training, and support. Functions as key contact for all stakeholders and troubleshooting identified issues, providing information needed for system health checks, capacity, and system updates. * Collaborate with other departments and affiliates to support product related activities (e.g., product launches, brand initiatives and programs, etc). * Monitor Customer Care cases (including data entry, case documentation, responses, etc.) created by vendors for specific department activities providing timely feedback to remediate findings * Participate in training applicable vendors and partners (e.g., Call Center vendors, Sales, Medical, Quality, Pharmacovigilance, etc.) including developing training content (i.e., product, processes, templates, etc.). * Update department processes to reflect company policies/contracts, strictly adhere to all applicable compliance guidelines, and account for program trends/data indicating changes required to maximize operational efficiency Qualifications: * U.S.-based remote position. Candidates must be able to work standard business hours aligned with Eastern (EST) and Central (CST) time zones. * Bachelor's degree and minimum of three (3) years of relevant experience in a contact/call center or database administration preferred. Additional years of experience in lieu of a bachelor's degree will be considered. * Experience in the pharmaceutical/ biotechnology/medical devices industry highly preferred * Experience with Medical Information systems preferred (e.g., IRMS, Lifesphere Medical Affairs, Veeva MedComms, etc.) * Business analysis or project management experience is a plus * Good understanding of data management and interpretation * Experience within a corporate setting and the ability to think strategically to model and guide compliant behavior to internal and external colleagues * Experience with and ability to manage relationships with external suppliers required * Proven training and presentation skills and ability to update training documentation required * Demonstrated strong analytical and organizational skills * Ability to manage multiple tasks simultaneously; continuously assess prioritization of work streams based on evolving business needs and achieve results within strict timelines * Excellent written and verbal communication skills and ability to persuade with verbal and written communications involving multiple key client groups maintaining a high level of credibility, professionalism, and customer focus * Ability to interface effectively with a variety of technical platforms * Proficient in MS Word, Excel and Outlook What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps * If your profile is a match, we will invite you for a first virtual conversation with the recruiter. * The next step is a virtual conversation with the hiring manager * The final step is a panel conversation with the extended team Our people make a difference At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos are the perfect environment for people to thrive and excel in what they do. Employer's Rights: This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring a Call Center Sup/Team Lead to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week. This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate. The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training. Job Requirements: SII is an equal opportunity employer, offering competitive pay Must be a US citizen and be able to obtain a public trust clearance. Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. Excel at reading comprehension, understanding written communications in work related documents. Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives. Responsible for the development of direct reports through weekly coaching, and quality inspection. BA Degree preferred. and performance-based incentives, including paid vacation, 10 paid holidays per year. Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Operator to join our team in Nashville, Tennessee (US-TN), United States (US). Duties to include but not limited to the following: * Conducts call intakes for all NCC phone lines and operator call analyses functions as directed by the SOP and call center leadership. * Stands ready to answer incoming calls in a timely manner from 287(g) LEA partners, other client partners as identified, and other stakeholders. * Quickly establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assist caller with information to make an informed enfocercement decision. * Responsible for making database and manual queries related to individuals persons in immigration proceedings received. * Log relevant call information into a web-based case management. * Work cases to be referred to an ERO Officer/Agent, ERO field offices or client headquarters offices for follow-up review and action. * Accesses third-party telephonic interpreter service provided by client, when appropriate. * Provides back-up to the HQ Entry level data analyst to process entry level data entry and analysis for any intake mailboxes when needed. * Must have intermediate skills in Microsoft Excel and Word. * Must perform at the minimum call intake performance levels established by the COR. * Have multi-year experience working with ServiceNow as an end-to-end CMS. Basic Qualifications: * High School diploma or GED certification and two years of related experience; or an associate degree with three years of related experience; or five years of related experience if no degree. * Minimum 5 years of experience in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines. * Ability to obtain a Public Trust. Preferred Qualifications: * Excellent reading comprehension, writing and communication skills. * Ability to work independently and to manage and prioritize multiple work assignments. * Law enforcement experience or experience in interpreting and applying immigration law is preferred. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

**Req ID:** 351019 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Operator to join our team in Nashville, Tennessee (US-TN), United States (US). Duties to include but not limited to the following: + Conducts call intakes for all NCC phone lines and operator call analyses functions as directed by the SOP and call center leadership. + Stands ready to answer incoming calls in a timely manner from 287(g) LEA partners, other client partners as identified, and other stakeholders. + Quickly establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assist caller with information to make an informed enfocercement decision. + Responsible for making database and manual queries related to individuals persons in immigration proceedings received. + Log relevant call information into a web-based case management. + Work cases to be referred to an ERO Officer/Agent, ERO field offices or client headquarters offices for follow-up review and action. + Accesses third-party telephonic interpreter service provided by client, when appropriate. + Provides back-up to the HQ Entry level data analyst to process entry level data entry and analysis for any intake mailboxes when needed. + Must have intermediate skills in Microsoft Excel and Word. + Must perform at the minimum call intake performance levels established by the COR. + Have multi-year experience working with ServiceNow as an end-to-end CMS. **Basic Qualifications:** + High School diploma or GED certification and two years of related experience; or an associate degree with three years of related experience; or five years of related experience if no degree. + Minimum 5 years of experience in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines. + Ability to obtain a Public Trust. **Preferred Qualifications:** + Excellent reading comprehension, writing and communication skills. + Ability to work independently and to manage and prioritize multiple work assignments. + Law enforcement experience or experience in interpreting and applying immigration law is preferred. **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**