Customer Service Assistant jobs at CentraCare Health - 312 jobs

Join our team as a Catering Services Associate! (Casual / Part time Evenings) In this role, you'll provide meals to patients on assigned units, serving individuals of all ages. You'll be responsible for implementing and supporting patient safety practices, and you'll demonstrate Family Centered Care principles in your interactions with patients, their families, and co-workers. If you are an outgoing person with energy/enthusiasm, great communication and customer service skills, you will love this position! Schedule Hiring for Evening Shifts - Part Time (4-hour shifts) | 1 shift to 10 shifts every two weeks. If hired, you will have a specific number of hours/shifts per week. We will narrow this down in your screening/interview to find the best fit with your availability. Evenings | Shifts are 3:30 p.m. - 7:30 p.m. Every other weekend and rotating holidays required Picking up extra shifts is common if you would like more hours. Pay and Benefits Starting pay begins at $17.23 per hour and increases with experience Pay range: $14.20 - $21.80 per hour Earn extra pay for working weekend/holiday shifts Employee discounts and more! Qualifications Must have the ability to read, write, and speak English, follow written and verbal instructions and complete simple computational skills. Strong verbal communication, reading and writing abilities required. Must be able to interact with patients and staff congenially. Proficient in basic mathematical skills. High School Diploma or equivalent preferred. Experience in health care environment preferred. CentraCare Health has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare Health is an EEO/AA employer.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Customer Service Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Customer Service Specialist in our Revenue Cycle Management (RCM) group, you'll assist patients, clinics, referring doctors, attorneys, and insurance companies with medical billing questions. You'll answer telephone calls, respond to voice mails, and route email/mail to ensure the appropriate departmental resource follows up on billing accounts. While exceeding our Quality Assurance standards, you'll focus on the patient first, be accountable, and play an important part in creating a superior patient experience. This is a remote full-time position working 40 hours per week. Shifts are from 9:30am-6:00pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Customer Service Assists clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with general questions Responds to RCM voice mail and email in a timely manner Routes telephone calls and mail to appropriate departmental resource for follow up on problem accounts Communicates effectively with various departments within Revenue Cycle Management Researches explanation of benefits (EOBs) and/or denials in imaging system in order to assist patients and explain balances Meets or exceeds team Quality Assurance standards Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution (10%) Administrative duties Faxes itemized statements and letters of protection (LOPs) to attorneys by request ensuring proper authorization is on file Updates billing system with updated patient demographic information Calls referring doctors, patients, insurance companies, and attorneys to get updated insurance or demographic information on patient accounts Researches missed discounts, duplicate charges, reverse collection decisions and insurance denials (5%) Performs other duties as assigned Required: High school diploma or equivalent 1-2 years previous customer service experience Proficient with using computer systems and typing Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook Preferred: * Ability to speak Spanish or other languages in addition to English * Health care experience RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* * DailyPay implementation is contingent upon initial set-up period

Shift: Monday-Friday 8:00 am - 5:00 pm EST Pay: $20/hour Aeroflow Healthcare is taking the home health products and equipment industry by storm. We've created a better way of doing business that prioritizes our customers, our community, and our coworkers. We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you're looking for a stable, ethical company in which to advance you won't find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare. The Opportunity Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose - to provide great customer service to our new and current patients. As a customer account representative, you will focus on providing exceptional customer service to patients, healthcare professionals, and insurance companies. This is a fully remote position; however, it is not a flexible or on-demand schedule. To be successful in this role, you must be able to work in a quiet, distraction-free environment where you can handle back-to-back phone calls and maintain focus throughout your shift. Please note: Working remotely is not a substitute for childcare. Candidates must have appropriate arrangements in place to ensure they are fully available and able to respond to calls and tasks as they come in throughout the workday. Your Primary Responsibilities We are currently seeking a Customer Account Representative. CAR is typically responsible for: Handling a high-volume number of both incoming and outgoing phone calls daily Updating account information, such as: product needs, insurance, contact information, etc. Placing resupply orders for current patients that receive incontinence supplies and catheters Researching insurance payer requirements and understanding reimbursement procedures Troubleshooting equipment problems and offering product changes Maintaining HIPAA/patient confidentiality Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance Regular and reliable attendance as assigned by your schedule Other job duties as assigned Skills for Success Excellent Customer Service Skills Ability to Think Critically Exceptional Organization High Level of Compassion Outstanding Written and Verbal Communication Willingness to Make Decisions Independently Ability to Contribute to a Team Must Be Adaptable and Willing to Learn General Computer and Email Proficiency Required Qualifications High school diploma or GED equivalent 1 year of customer service experience preferred 1 year of call center experience preferred Excellent written and verbal communication skills Excellent critical thinking skills Excellent De-escalation skills Excellent active listening skills Ability to multitask - shifting between open applications as you speak with patients Ability to type 40+ words per minute with accuracy A reliable, high-speed internet connection is required, with a minimum download speed of 20 Mbps and minimum upload speed of 5 Mbps. Unstable or unreliable connectivity may impact performance expectations. Repeated internet or phone outages may result in the termination of remote work privileges at the discretion of Aeroflow Health management. You might also have, but not required: Knowledge with different types of insurance such as medicare, medicaid, and commercial plans DME supplies, specifically with incontinence and catheters What we look for We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes. What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!! Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: Family Forward Certified Great Place to Work Certified 5000 Best Place to Work award winner HME Excellence Award Sky High Growth Award If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you! Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Pay Range: $18.40 - $25.30 By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics. Position Summary: Primarily responsible for assisting the Bio-Techne Sales organization with order processing, problem solving, responding to order status inquiries, resolving customer service complaints, and any additional activities contributing to higher level support of customer needs. The responsibilities of this position, are to answer sales and customer calls for product availability and order status, communicate and coordinate activities with customers, other Bio-Techne entities and Sales Reps to get orders processed and shipped out. Provide product and pricing information to customers. Follow up on customer complaints, questions, and product returns to ensure customer satisfaction. Proactive monitoring of key customer or product orders to ensure smooth fulfillment. Key Responsibilities: Enter orders into the company ERP Microsoft Dynamics (AX), accurately and efficiently, obtaining clarification from the Customer, Sales rep, Finance, etc. as necessary. Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure the customer's needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate. Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of the order cycle as necessary to ensure customer satisfaction. Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs. Provide non-technical products and pricing information to customers through phone, email or other channels as needed. Connect callers to appropriate departments as needed. Create and document service complaints in Salesforce for escalation/follow up as needed. Follows company policies and practices as outlined in Handbook and follow guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance with the job. Performs additional duties as assigned. Qualifications Education and Experience: Associates or bachelor's college degree in Business, Sales, or Marketing or other field preferred, or equivalent work experience including prior work as a Customer Service Associate. High School diploma is required with at least 3 years of relevant customer and/or sales facing experience in a fast-paced environment. Good communication skills, both verbal and written, and a pleasant phone presence required. Must have the ability to problem solve and possess organizational and multi-tasking skills. Ability to independently prioritize and re-prioritize based on urgency and complexity of issues. Complete proficiency in ERP Microsoft Dynamics (AX) and other current Bio-Techne systems, including Salesforce desired. A working knowledge of Microsoft Outlook, Word, and Excel as well as computer entry and/or typing skills are required. Knowledge, Skills, and Abilities: Skills in assisting customers and sales in problem solving related to customer service issues, including the ability to identify and appropriately evaluate a course of action. Improve service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customer's needs, new products, product availability and the production plans. Skills taking and providing accurate, detailed product information. Ability to act independently on routine assignments or projects. Ability to plan, organize and multi-task to complete assignments in an efficient manner. Ability to communicate professionally, both oral and written. Ability to pay attention to details and perform at a high level of accuracy. Ability to work independently and with a team. Ability to resolve interpersonal challenges that arise in a changing environment or in a multi-person team situation. Ability to work hours that conform to the department's needs. Knowledge of Microsoft Outlook, Word, and Excel. Why Join Bio-Techne: * We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield. * We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA. * We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more. * We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging. * We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave. * We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table. Bio-Techne is an E-Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II, Customer Service Operations administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed. + Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses. + Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles. + Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues. + Coordinates with a variety of internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues. + For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders. + Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples. **_Qualifications_** + High school diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized + Previous experience working in a remote/work from home setting is preferred + Prior experience working with Microsoft Office is preferred + Prior experience working with order placement systems and tools preferred + Customer service experience in prior healthcare industry preferred + Root cause analysis experience preferred + Familiarity with call-center phone systems preferred + Excellent Phone Skills with a focus on quality + Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly range:** $15.75 per hour - $18.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/13/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ \#LI-DP1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience. Schedule: Remote Role / Monday - Friday 8am to 5pm. >> We offer our team the best Medical, Dental and Vision Benefits Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Essential Duties: Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims. Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors. Submit and follow up on HCHB Support Tickets. Assist in project tasks related to new agency acquisitions. Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues. Identifying trending issues and providing thorough research and documentation of findings. Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite. Ability to take assigned projects to successful completion. The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications. Position Requirements & Competencies: High school diploma or GED equivalent, some college preferred. No less than 2 years of recent HCHB software experience. Excellent written and oral communication skills. Excellent customer service skills. Computer proficiency required: including intermediate level knowledge in Microsoft Suite. Ability to analyze and interpret situations to complete tasks or duties assigned. Detail oriented, strong organizational skills. Team players who are passionate about their work and will actively contribute to a positive and collaborative environment. Quick learners with strong problem solving and creative thinking abilities. Driven individuals who remain engaged in their own professional growth. Ability to Travel: Heavy travel (varies and may exceed 50%) is required during acquisition phases. Some travel may be required on weekends or evenings. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To apply via text, text 9930 to ************ #ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities. Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.

Key Responsibilities: Serves as the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. ***Shift Details - 11:30pm - 8:00pm Minimum Requirements: High School Diploma or GED Required Skills: Ability to complete multiple activities while utilizing excellent customer service skills Demonstrate ability to communicate clearly in both written and oral communication Maintains all patient confidentiality Other duties and responsibilities as assigned by supervisor. Career Level - IC-Business Support - B1 Additional Information ALL ANSWERS MUST BE "YES" Do you have a High School Diploma or GED? Are you able/comfortable working from home?

Key Responsibilities: Serves as the point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. ***Shift Details - 11:30pm - 8:00pm Minimum Requirements: High School Diploma or GED Required Skills: Ability to complete multiple activities while utilizing excellent customer service skills Demonstrate ability to communicate clearly in both written and oral communication Maintains all patient confidentiality Other duties and responsibilities as assigned by supervisor. Career Level - IC-Business Support - B1 Additional Information ALL ANSWERS MUST BE "YES" Do you have a High School Diploma or GED? Are you able/comfortable working from home?

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. Customer Success Executive What YOU will do at Luma Health We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health & hospital systems and Academic Medical Centers across the country. As a Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer's organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success. Key Responsibilities: Customer Relationship Management: Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers. Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner. Onboarding & Adoption: Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows. Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes. Strategic Planning & Account Growth: Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs. Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives. Customer Success Strategy: Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes. Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction. Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement. Data-Driven Insights: Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes. Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders. Advocacy & Thought Leadership: Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering. Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients. Collaboration & Cross-Functional Support: Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly. Provide training and education to both customers and internal stakeholders on the best practices for using our products and services. Who You Are 5+ years of relevant work experience in customer success or account management. SaaS experience preferred Excellent project management skills and ability to collaborate across multiple internal and external stakeholders Have exceptional written and verbal communication skills You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment Proven Success in growing annual account spend over time. Nice to have: Healthcare, EMR, EHR Consulting, or Product Management experience Process building experience Upsell experience We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.) Base Pay Range: $100,000-$125,000 USD Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

About the Role:Join our dynamic team at Planet Fitness - PF Baseline Fitness in Stillwater, MN as a Customer Service representative during nights and weekends! We are looking for enthusiastic individuals who are passionate about fitness and dedicated to providing exceptional service to our members. Responsibilities: Greet and assist members and guests with a friendly and welcoming attitude. Handle membership inquiries and provide information about our services and facilities. Process new member sign-ups and renewals efficiently and accurately. Maintain cleanliness and organization of the front desk and lobby area. Ensure a positive member experience by addressing concerns and resolving issues promptly. Monitor gym equipment and report any maintenance needs to management. Promote special offers and membership upgrades to current and prospective members. Assist in scheduling classes and managing member registrations. Requirements: High school diploma or equivalent required; some college preferred. Prior customer service experience, ideally in a fitness or retail environment. Strong communication skills and a positive, upbeat demeanor. Ability to work flexible hours, including nights and weekends. Basic computer skills and familiarity with membership management software. Passion for fitness and a desire to help others achieve their goals. Ability to multitask and thrive in a fast-paced environment. Team player with a commitment to maintaining a welcoming atmosphere. About Us:Planet Fitness - PF Baseline Fitness has been serving the Stillwater community with a commitment to providing a non-intimidating, welcoming gym environment for over 10 years. Our members love us for our affordable memberships and state-of-the-art facilities, while employees appreciate our supportive culture and opportunities for growth within the fitness industry. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Job TitleCustomer Success LeaderJob Description Your role: Directing the end-to-end outcomes strategy for Philips' largest U.S. monitoring customers, ensuring adoption and measurable value across enterprise health systems. Acting as a senior customer-facing leader and trusted advisor to drive clinical, operational, and financial impact. Championing full utilization of the Hospital Patient Monitoring ecosystem, including bedside and transport monitors, mobility solutions, and interoperability components. Aligning customer success plans with data-driven insights to maximize performance and outcomes. Collaborating closely with Sales, Services, and Solutions & Delivery to execute projects flawlessly and support contract renewals. Proactively identifying opportunities to expand existing agreements and increasing Philips' portfolio footprint. Managing, coaching, and developing Customer Success Managers to deliver consistent execution and scalable success. Setting clear performance expectations, KPIs, and accountability frameworks to ensure operational excellence. Fostering a culture of accountability and collaboration, while actively developing talent across all levels, and providing strong guidance to ensure clarity and alignment. Implementing repeatable processes, governance structures, and outcome measurement standards across strategic partnerships. Using these frameworks to strengthen customer relationships and sustain long-term value realization. You're the right fit if: You've acquired 8+ years of people leadership experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar. People leadership and hospital healthcare or med device industry experience is required. Your skills include: Demonstrated experience leading customer-facing teams in complex environments. Strong understanding of hospital ecosystems, acute care workflows, driving standards and adoption. You have a bachelor's or master's degree in business administration, Customer Relationship Management (or equivalent) or 12+ years in a similar role. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. You're an excellent written and verbal communicator, with proficiency in developing presentations and reports. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details $138,000 to $0220,000 (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV) $145,000 to $231,000 (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY) $152,000 to $243,000 (AK, DE, MD, NY, RI, or WA) $163,000 to $259,000 (CA, CT, DC, MA, or NJ) The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. #ConnectedCare This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

What Product & Solutions Support contributes to Cardinal Health The Customer Care Account Management Representative is responsible for developing and maintaining relationships with approximately 6000+ retail independent pharmacies and their Sales reps. They receive anywhere from 15 to 40 calls from customers and sales reps daily. Customers and Sales reps call, email, reach out via live chat and intake form to get resolutions and/or discuss Tier 1 questions/concerns/problems related to the different products and solutions Cardinal offers to our retail pharmacies making Customer Care Account Management Representatives the main conduit. Customer Care Account Management Representatives work to ensure the pharmacy's back office runs smoothly and can answer questions related to the various inquiries surrounding the PSAO and the various products and solutions. It is a fast-paced environment where comfort talking on the phone to key stakeholders is paramount. Excellent and frictionless customer service, personal leadership, soft skills, strong communication skills, and the ability to navigate escalated calls with customers and Sales are a must. Managed Care and in-store pharmacy experience is a strong plus. Qualifications: Bachelor's degree preferred or equivalent work experience, preferred 1-3+ years of previous customer service experience preferred Strong communication skills Prior computer experience using Microsoft Office systems required Managed care, reimbursement, and in-store pharmacy experience preferred Strong verbal and written communication skills as well as great listening skills Organizational skills Detail-oriented Multi-task oriented Possess a strong work ethic and team player mentality Has a pleasant, patient and friendly attitude Rapport building with Sales Ability to work independently Responsibilities: Will possess basic knowledge of all Managed Care solutions GMB Routing and Monitoring Customer outreach through email, over the phone, live chat, and intake form Manage an average of 10-15 customer cases at a time Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team Lead as Managed Care point person on conference calls for pharmacy chains and buying groups Attend and engage in daily Team huddle Attend and engage in cross-departmental meetings What is expected of you and others at this level: Confident, articulate and professional speaking abilities Maintain structured and organized day-to-day responsibilities Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts Acts as an advocate and liaison between the customer and the cardinal health organization Applies basic concepts, principles and technical capabilities to perform routine tasks Responsible for identifying and tracking customer pain points Upholds department SOPs and SLAs and department goals Able and willing to troubleshoot technical issues Implement processes that improve overall customer experience Anticipated hourly range: $ $20.90-$30.00per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 3/10/2026*if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? Who we are Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities. Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling. If you want to join our team where community is at the heart of what we do, then you've come to the right place! Job Summary: Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help! With training in the following tasks, you will be able to serve your community members. Triage incoming Lifeline calls and obtain caller information. Conduct assessments and dispatch appropriate interventions when needed. Deescalate callers in crisis over the phone. Develop appropriate and realistic safety plans and complete appropriate follow up tasks. Knowledge and familiarity with community resources Complete documentation in an accurate and thorough manner. Location: Remote* only after training and available to come into office when needed. We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights. Overnights shifts offer a pay differential. *Remote work is available after completion of training. Qualifications High School diploma or equivalent Ability to pass background check Provide proof of auto liability insurance coverage per Western's policies Montana Driver's License with a good driving record 1-year related work experience in human services, preferred Benefits: We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status. Health Insurance - 3 options to choose from starting as low as $5 per pay period Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account Health savings account (HAS) with match or medical flexible spending account (FSA) 403(B) Retirement enrollment offered right away with an employer match offered after one year Generous paid time off to take care of yourself and do the things you love Accrued PTO starts immediately Extended sick leave 9 paid holidays and 8 floating holidays Loan forgiveness programs through PSLF or NHSC

988 Crisis Call Specialist Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? Who we are Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities. Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling. If you want to join our team where community is at the heart of what we do, then you've come to the right place! Job Summary: Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help! With training in the following tasks, you will be able to serve your community members. Triage incoming Lifeline calls and obtain caller information. Conduct assessments and dispatch appropriate interventions when needed. Deescalate callers in crisis over the phone. Develop appropriate and realistic safety plans and complete appropriate follow up tasks. Knowledge and familiarity with community resources Complete documentation in an accurate and thorough manner. Location: Remote* only after training and available to come into office when needed. We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights. Overnights shifts offer a pay differential. *Remote work is available after completion of training. Qualifications High School diploma or equivalent Ability to pass background check Provide proof of auto liability insurance coverage per Western's policies Montana Driver's License with a good driving record 1-year related work experience in human services, preferred Benefits: We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status. Health Insurance - 3 options to choose from starting as low as $5 per pay period Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account Health savings account (HAS) with match or medical flexible spending account (FSA) 403(B) Retirement enrollment offered right away with an employer match offered after one year Generous paid time off to take care of yourself and do the things you love Accrued PTO starts immediately Extended sick leave 9 paid holidays and 8 floating holidays Loan forgiveness programs through PSLF or NHSC

If you're passionate about helping people, driven by potential, and interested in applying both in an evolving industry and challenging workplace, let's talk. We are seeking upbeat, self-motivated Customer Service Representatives to assist current LifeVantage independent distributors and customers with account inquiries and product information. In an ideal world, you have prior network marketing experience but it is not a deal breaker. We're looking for someone who has excellent verbal and written communication, interpersonal skills, and the ability to easily establish rapport with customers. Most importantly, we're looking for someone who is team-oriented, positive, and willing to work effectively in a fast-paced work environment. If this sounds a lot like you, please apply. Qualifications/Skills · Willingness to learn and open to change · Solid phone presence and interpersonal skills · Excellent verbal and written communication skills · Strong time management, critical thinking, organizational, problem solving and analytical skills · Ability to adapt to work efficiently in a rapidly changing dynamic environment · Positive, professional engaging and friendly attitude is a must · Ability to receive constructive feedback as well as provide valuable suggestions for improvement · Must be computer literate with the ability to learn customer service software applications · Punctuality and consistent work attendance · Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch is a plus. Benefits · Training starts at $17.00 per hour - full time and part time positions available · Daily sales contests, games and competitions · Company lunches, SWAG, product and holiday parties · Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K · Public Transportation Reimbursement Essential Duties and Responsibilities include the following and other duties as assigned. · Answer inbound calls and respond to customer requests · Build rapport with customers by greeting them in a courteous, friendly, and professional manner · Research possible distributor related issues using inside resources to resolve problems promptly and courteously · Upsell/mention promotions and other products on phone calls · In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions · Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity · Perform other duties as assigned by management Education and/or Experience · High School diploma or equivalent · One to three years related customer service experience and/or training, or equivalent combination of education and experience · Background in Network Marketing is a plus Work at Home Requirements: · You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date. · Have dedicated cable, DSL, or fiber internet services of at least 50mb/s · A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Title:Supervisor - Patient Financial Services (Remote in Wisconsin/Michigan) Cost Center:101651259 Prof Billing And Follow UpScheduled Weekly Hours:40Employee Type:RegularWork Shift:Mon-Fri; day shifts (United States of America) Job Description: **Wisconsin / Michigan applicants only** JOB SUMMARY The Supervisor - Patient Financial Services (PFS) leverages skills, knowledge, and experience to support department leadership with day-to-day management of the assigned area of responsibility within PFS. This individual is accountable to deliver team performance goals and maintain quality standards. The Supervisor - PFS utilizes good judgment to troubleshoot, assess, and escalate situations when warranted. This individual works to build constructive relationships and to improve department processes and outcomes in a way that increases both operational efficiencies and patient satisfaction in alignment with Marshfield Clinic Health System's strategic objectives. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: None Preferred/Optional: Associate degree or a minimum of 60 post-secondary credits in a business, management, healthcare administration, or related field. EXPERIENCE Minimum Required: One year experience in business, healthcare administration, or related area, to include a leadership role that demonstrated personal leadership effectiveness and team‐building strategies. Preferred/Optional: Two years management experience in revenue cycle functions for a large integrated (hospital/physician) health system. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: None Preferred/Optional: None **Wisconsin / Michigan applicants only** Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first. Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program. Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: * You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. * You will screen new and repeat donors and take and record donor vital signs and finger stick results. * You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. * You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. * You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - MN - Maple Grove U.S. Starting Hourly Wage: $18.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - MN - Maple Grove Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Supervisor Patient Services plays a vital role in ensuring the smooth and efficient operation of their assigned patient service team. This position is responsible for supervising, overseeing the day-to-day operations, and maintaining a high standard of customer service and patient satisfaction. The Supervisor Patient Services collaborates with various departments to optimize patient care and provides leadership and guidance to the team. Responsibilities Team Leadership: * Provide leadership, guidance, coaching and support to an assigned team * Set performance expectations, monitor progress, and provide a regular cadence of 1:1s to review successes, performance scorecard and provide feedback * Foster a positive work environment that promotes teamwork, open communication, and continuous improvement * Identify training needs, develop training programs, and ensure team members are equipped with the necessary skills to deliver exceptional patient service Department Operations: * Oversee the daily operations of the assigned team, ensuring smooth workflows and efficient processes * Monitor key performance indicators (KPIs) to assess departmental performance and take appropriate actions to achieve targets and objectives * Maintain and ensure documentation and OneNote tools are up to date * Implement and enforce policies, procedures, and protocols related to patient services * Identify opportunities for process improvement and implement effective solutions to enhance efficiency and patient satisfaction * Jump in to support the team on heavy volume days Customer Service and Patient Satisfaction: * Maintain a strong focus on customer service excellence, ensuring that all patient interactions are handled with professionalism, empathy, and respect. * Address patient concerns or complaints promptly and effectively, seeking resolution and taking necessary actions to prevent future issues * Collaborate with other leaders and departments to improve patient experiences and coordinate seamless transitions of care * Monitor patient satisfaction scores and implement initiatives to enhance patient satisfaction levels Staff Development: * Identify training needs and facilitate ongoing professional development opportunities for team members * Provide coaching and mentoring to support the growth and career progression of individual team members * Foster a culture of continuous learning and encourage the sharing of best practices among team members * Develop meaningful goals and monitor progress. Write and deliver annual performance reviews Collaboration and Communication: * Collaborate with cross-functional teams to streamline processes and resolve issues * Communicate effectively with team members, senior management, and other stakeholders to ensure the smooth flow of information * Participate in meetings, trainings, and projects related to patient services and contribute to the implementation of strategic initiatives * Maintain compliance with all appropriate regulatory requirements including HIPAA * Other duties/projects as assigned Qualifications Education & Experience Required: * Bachelor's degree in healthcare administration, business administration, or equivalent experience may be considered * 3+ years of patient/customer service experience within the healthcare, medical device and/or patient service arena * Proven experience in a supervisory or leadership role within a healthcare or patient services setting Preferred: * Previous experience developing employees * Previous experience leading through change Knowledge & Skills * Strong proficiency with Microsoft Office applications including Word, Excel, Teams and Outlook * Able to build an inspiring team environment with an open communication culture * Able to gain confidence and respect of colleagues through demonstrated expertise and cross-functional collaboration * Ability to utilize data from metrics and key data points to drive department decisions * Solid ability to proactively identify issues and efficiencies and propose solutions * Strong presentation and training skills * Strong knowledge of patient services operations, customer service principles and patient satisfaction metrics * Excellent leadership, coaching, and team-building skills * Exceptional communication skills both verbal and written with the ability to communicate effectively with all types of patients and employees * Ability to handle sensitive and confidential information with discretion * Strong problem-solving and decision-making abilities Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience. 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This highly responsible leadership position directs Mayo Clinic Ambulance operations. Generally, a supervisor is responsible for determining the direction, planning, organizing, coordinating, and review of all assigned Mayo Clinic Ambulance operations. Supervisors are responsible for providing leadership and support to those supervised, implementing and enforcing department procedures, conducting performance evaluations, succession planning, and ensuring timely completion of process initiatives. Supervises, monitors, and coordinates the workload of staff. Collaborate with the scheduling team and responds appropriately to the varying degrees of short-term staffing issues. Responsible for processing timecards and ensuring accuracy of timekeeping. Oversees and directs ambulance operations by developing incident strategies, assigning resources, evaluating risks, managing budgetary responsibilities, serving as the initial point of contact and making adjustments to strategy and tactics to provide optimum patient care. Prepares and maintains operational documentation, executes staff development and stays informed on new developments in patient care technologies. Overall, ensures the effective, safe, customer-focused, skillful, caring, and managed delivery of emergency and non-emergency medical services for air and ground operations. Daily assignments are carried out in accordance with established policies and procedures of Mayo Clinic Ambulance. The supervisor works with considerable independence in the conduct of ordinary department functions and in meeting such emergencies and special problems as may occur while on duty. Five or more years' experience as an EMT or Paramedic with a minimum of two years management/supervisory experience. Bachelor's degree from an accredited college or university with course work in business, management, emergency services health administration, or related field. Knowledge of principals and techniques used in ambulance administration, organization, and operations. Knowledge of the types and uses of communications equipment and vehicles (Air and Ground) used in delivery of emergency medical services. Knowledge of federal, state, and local laws and regulations pertaining to the administration and provision of departmental programs and services. Knowledge of budgeting practices and techniques, including ambulance licensing and accreditation requirements. Ability to prepare, review and maintain a variety of operating reports and records. Must be proficient in English; must have the ability to read, write, and speak in English. Current Nationally Registered and State certified as a Paramedic. Current American Heart Association Health Care Provider BLS and ACLS certification. Current PALS certification is preferred; or must be obtained within six months of hire. Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.