Medical Receptionist jobs at St. Joseph's Health

Responsible for performing secretarial, clerical and general office duties functions. Supports management supervisory and/or clinical team in effective operation of department. Qualifications Work requires a High School diploma or equivalent and one to two years of previous work related experience. Bilingual preferred. Proficiency in MS Office required: Word, Excel, Access, Outlook and PowerPoint. Work requires communication skills needed to frequently answer telephone calls and work with multiple interruptions and still sustain positive communication.

*To be considered for this position, candidates must live within driving distance to our main hospital campus in Cincinnati* Hours: M-F 7am-5:30pm. Remote work will only be allowed after at least 12 weeks of on-site training is completed and pending supervisor(s) approval. JOB RESPONSIBILITIES Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. MINIMUM JOB QUALIFICATIONS High school diploma or equivalent. 2+ years of work experience in a related job discipline. PREFERRED QUALIFICATIONS Experience with Epic (scheduling) High attention to detail and strong organizational skills Ability to handle multiple tasks/requests simultaneously and prioritize based on urgency. Primary Location Remote Schedule Full time Shift Day (United States of America) Department CBDI Support Employee Status Regular FTE 1 Weekly Hours 40 *Expected Starting Pay Range *Annualized pay may vary based on FTE status $18.16 - $22.25 Market Leading Benefits Including*: Medical coverage starting day one of employment. View employee benefits here. Competitive retirement plans Tuition reimbursement for continuing education Expansive employee discount programs through our many community partners Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group Physical and mental health wellness programs Relocation assistance available for qualified positions * Benefits may vary based on FTE Status and Position Type About Us At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Registrar - Operating Room Support Principal Accountabilities: (including but not limited to) * Greets all patients/visitors promptly and courteously. * Consistently responds to patients/family requests in a courteous, positive and timely manner that reflects confidence and compassion. * Respects the patient's right to privacy, dignity and confidentiality in accordance with HIPAA guidelines. * Answers the telephone promptly stating name of department as well as their own and directs calls as needed utilizing proper telephone etiquette. * Acts as a liaison between patients, families, visitors, physicians and nursing staff. * Provides updates to family members waiting, maintaining HIPAA guidelines related to disseminating medical information. * Assures all patient related information is secured. * Escorts family member to appropriate area for visiting as directed by RN. * Fosters a positive and pleasant environment, which promotes our shared values and healing culture. * Demonstrates PRIDE in all interactions. * Registration of Patients Criteria. Completes registration process for all patients in perioperative surgery in a timely manner. * Establishes correct medical record number via search using established search methods. * Accurately keys in and verifies registration information into the system. * Assures patient types are correct in system. Verifies ICD-10 codes. * Determines Coordination of Benefits (COB) for multiple insurances. * Completes Medicare questionnaire for all Medicare patients. * Follows established Medicare in-patient only process for identified cases. * Establishes accounts via registration forms and/or transferring facilities documents. * Photocopies/scans insurance cards and government issued photo identification utilizing media manager. * Prepares patient ID bracelet verifying accurate patient information and applies to patient. * Follows AHS downtime procedure when applicable. * Collects necessary deductibles/copays following established procedure. * Provides information to patient regarding deductible/copay. * Processes and completes required patient documentation. * Prepares all patient charts ensuring all necessary paperwork/documentation are on the chart and labeled correctly. Accesses MMF to search for missing documents/consents. * Provides patient or patient's representative with information required by Federal, State and/or Joint Commission. * Obtains required signatures for Financial Responsibility/Consent for Treatment. * Provides patient with a copy of the Notice of Privacy Practice in appropriate language. * Maintain a registration error rate of 5% or less. * Notifies Payor Services via notes of any and all concerns pertaining to patients' insurance and reimbursement. * Refers patients with financial issues/concerns to appropriate resource. * Registrar Responsibilities: Precepts/mentors new registrars when needed or required. * Demonstrates ability to multi-task and prioritize to meet the needs of the department. Must be flexible to cover shift changes or assigned hours to allow adequate shift coverage for absences. * Demonstrates responsibility for ordering necessary forms/stationary via appropriate software application. * Maintains appropriate PAR level of supplies/charts. * Participates in cost containment measures by appropriate utilization of supplies/resources. * Dismantles charts and assures all documentation/forms are on chart. * Completes appropriate chart completion form and attaches to patient chart prior to sending chart to Health Information Services. * Ensures daily BCA checklist is completed. * Conducts self in a calm, professional manner in all interactions. * Displays a cooperative work ethic with co-workers. Keeps the lines of communication open between co-workers and other hospital departments. * Maintains an organized, neat work environment. * Maintains competency in utilization of all assigned applicable information systems. * Escalates issues with the computer systems to ISS. * As part of the annual evaluation process, submits a list of year end accomplishments as well as goals that are reviewed and mutually agreed upon for the coming year. * Personal/ Professional growth will be maintained through AHS OD classes, in-service education, conferences, and literature. Attends required number of staff meetings. * Basic knowledge of Microsoft Outlook, Word and Excel. * Other Tasks Which May be required: assignments that meet the needs of the department Schedule: * Full time, Days * Monday - Saturday * 5am - 3pm, four days a week * Weekend requirement depending on department needs At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: * Morristown Medical Center, Morristown, NJ * Overlook Medical Center, Summit, NJ * Newton Medical Center, Newton, NJ * Chilton Medical Center, Pompton Plains, NJ * Hackettstown Medical Center, Hackettstown, NJ * Goryeb Children's Hospital, Morristown, NJ * CentraState Healthcare System, Freehold, NJ * Atlantic Home Care and Hospice * Atlantic Mobile Health * Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: * 100 Best Companies to Work For and FORTUNE magazine for 15 years * Best Places to Work in Healthcare - Modern Healthcare * 150 Top Places to work in Healthcare - Becker's Healthcare * 100 Accountable Care Organizations to Know - Becker's Hospital Review * Best Employers for Workers over 50 - AARP * Gold-Level "Well Workplace": Wellness Council of America (WELCOA) * One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine * One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine * Official Health Care Partner of the New York Jets * NJ Sustainable Business Named one of America's 50 Best Hospitals by Healthgrades, a World's Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report. Our Atlantic Neuroscience Institute is the region's leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year. Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What's more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH). Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule: * Full time, Days * Flex from 5a - 7p includes rotation on Saturdays #LI-SS1

Authorization Specialist I Responsible for securing medical authorizations from third party payers (commercial and government) for post-acute services; will be instrumental in obtaining written documentation, tracking, prioritizing and reporting outcomes of each authorization request. Principal Accountabilities: (including but not limited to) Communicates with patients, employees and vendors regarding services. Assists patients, their families and co-workers in understanding authorizations and eligibility Checks eligibility for all payor types, assumes responsibility for all patient authorizations. Collects and records accurate patient information. Understands and practices agency policies and procedures and continually improves practices. Able to follow all legal rules and regulations Other relevant tasks as assigned. Qualifications Required: High School Diploma Preferred: Laboratory or physician office or clinic experience Medical terminology experience Experience performing healthcare patient registration Relevant Experience: 6+ months of work experience in an administrative/customer service role

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Per Diem, Days (varied shift hours) Saturday- Sunday Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Provides office support to Department. Is responsible for Revenue Cycle functions including registration, account processing, insurance verification and authorization. Schedules patients according to department policy. Filing and typing as necessary. Maintains patient and data files. Orders supplies and other items as needed. Qualifications Work requires a High School diploma or equivalent and one to two years of previous work related experience. Proficiency in MS Office required: Word, Excel, Access, Outlook and PowerPoint. Bilingual preferred. Work requires communication skills needed to frequently answer telephone calls and work with multiple interruptions and still sustain positive communication.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Responsible for booking elective and urgent surgical procedures in coordination with physicians and Admitting. Prepares and types daily by the Scheduling Coordinator based on these bookings. Qualifications Minimum 2 years college education with an associates degree strongly preferred. Candidate must have 2 years of experience working in a surgical practice or an operating room. In addition to scheduling surgeries, the position includes other duties such as obtaining insurance authorizations, following up with patients so they have all needed clearances and paperwork complete prior to the day of surgery, and working with the rest of the team so the practice operations are efficient. Position requires outstanding written and oral communication skills to ensure patients follow all pre-operative requirements and instructions before surgery

Responsible for greeting patients and visitors and directing them to correct department. Scheduled exams and gives patient instructions including preps according to established guidelines and procedures. Answer incoming calls for entire department, directing and screening them accordingly. Qualifications Work requires a High School diploma or equivalent and three to six months of previous work related experience. Requires contact with patients and/or visitors which involves ordinary courtesy. Requires the ability to read and understand instruction, add and subtract numbers, and make comparisons between numbers and letters.

Responsible for clerical duties including but not limited to scheduling patients for office visits. Registers patients ensuring that all registrations include appropriate information regarding the patient's demographic, insurance, payment status and responsibility information .Great Customer service skills Bilingual preferred. Work requires a High School diploma or equivalent and less than one year of previous work related experience. Work requires communication skills needed to frequently answer telephone calls and work with multiple interruptions and still sustain positive communication.

Responsible for greeting patients and visitors upon patient arrival to include verification of destination. Schedules and process patient at time of check in to confirm patient identification, prescription, and insurance information. In addition, this process may include examination preparation according to established guidelines and procedures such as assisting with dispensing of oral contrast. Answer incoming calls for entire department, directing and screening them accordingly. Qualifications Work requires a High School diploma or equivalent and less than one year of previous experience plus three months or less of on-the-job training and orientation. Requires the ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.

Under general supervision and according to established procedures, provides documentation based on patient care, benefits, appropriateness and use of criteria. Ensures adherence to the hospital or department's policies and procedures, standards and practices. Contacts patient/appropriate family member, to obtain any additional information needed to ensure that procedures or surgeries are performed as scheduled and refers self-pay patients for financial assistance. Qualifications Work requires knowledge of theories, principles, and concepts normally acquired from an accredited Medical Assistant program and/or Billing and Coding certificate from an accredited program. One year of previous work related experience.

Responsible for greeting patients and visitors and directing them to correct department. Scheduled exams and gives patient instructions including preps according to established guidelines and procedures. Answer incoming calls for entire department, directing and screening them accordingly. Qualifications Work requires a High School diploma or equivalent and three to six months of previous work related experience. Requires contact with patients and/or visitors which involves ordinary courtesy. Requires the ability to read and understand instruction, add and subtract numbers, and make comparisons between numbers and letters.

Serves as a liaison between patient/family members, all hospital departments and administration. Responsible for embodying the value based standards and acting as the voice of the patient to identify, investigate and resolve complaints, issues, and grievances as expressed by patients and their loved ones while being cared for at St. Joseph's Health. This position follows required complaint and grievance procedures and documentation requirements. Interacts with all levels of the health system leadership to obtain necessary information to comply with the grievance policy and state requirements. Visible in the hospital by providing daily rounds, responding to leadership requests specific to patient requests, if called upon, and assisting in resolution of complaints or concerns in a timely and effective manner. Maintains excellent communication skills and adheres to the hospital's policies and procedures. Additional participation and support of programs and committees may be requested as applicable. Qualifications Work requires a High School diploma or equivalent; Associates degree preferred. Two to three years of previous work related experience, preferably in Healthcare and/or Customer Service. Successful completion of a 3 month on the job orientation; preferably with a certification in Patient Advocacy. Work requires the ability to interpret Hospital policies in situations requiring judgment and persuasion, develop and write instructional/training materials, develop management briefings, or perform other duties requiring a comparable level of communication skill. Proficiency in Microsoft Office required and knowledge of Grievance Software programs preferred.

Responsible for following established policies and procedures, and various activities related to the patient registration process. This includes collection of demographic, financial, insurance information, and financial screening of patients prior to services being rendered. Completes collections of patient financial responsibility, and refer self pay patients to appropriate financial service when needed. Enters data accurately and ensures prompt service to all patients and acts as a liaison for other ancillary departments. Work requires a High School diploma or equivalent and up to one year of basic technical training in medical office practice plus 3 to 6 months of on the job training and orientation. Certified Healthcare Access Associate (CHAA) by National Association of Healthcare Access Management preferred. Bilingual preferred. Knowledge of Microsoft Office required. Knowledge of medical terminology is considered an asset.

Responsible for following established policies and procedures, and various activities related to the patient registration process. This includes collection of demographic, financial, insurance information, and financial screening of patients prior to services being rendered. Completes collections of patient financial responsibility, and refer self pay patients to appropriate financial service when needed. Enters data accurately and ensures prompt service to all patients and acts as a liaison for other ancillary departments. Qualifications Work requires a High School diploma or equivalent and up to one year of basic technical training in medical office practice plus 3 to 6 months of on the job training and orientation. Certified Healthcare Access Associate (CHAA) by National Association of Healthcare Access Management preferred. Bilingual preferred. Knowledge of Microsoft Office required. Knowledge of medical terminology is considered an asset.

The Authorization Specialist ensures timely and accurate authorization for oncology-related treatments and procedures. This position requires a comprehensive understanding of insurance protocols, clinical requirements, and oncology treatment processes. Key responsibilities include verifying insurance coverage, obtaining necessary authorizations, and providing clear cost estimates to patients, thereby promoting transparency and reducing financial uncertainty. Additionally, the role focuses on minimizing delays, resolving denials, and maintaining compliance within the oncology revenue cycle. Qualifications High School Diploma or GED required At least 2 years of medical revenue cycle work experience preferred Knowledge of medical insurance billing, especially oncology, and collections, including CPT, ICD9, ICD10 and HCPC coding as well as medical terminology preferred Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Oncology experience preferred

Represents and supports the Patient Experience strategic plan and vision at St. Joseph's Health. The Coordinator of the Patient Experience embodies St. Joseph's mission, vision, values, strategies and culture. They apply expertise in patient experience best practices and change management methods to improve patient satisfaction. The Coordinator of the Patient Experience is a highly visible member of the team and serves as a primary contact and liaison between Patient Experience leadership and their assigned campus, department, or division. In this role, the Patient Experience Coordinator interprets data, provides feedback and makes recommendations in collaboration with the Patient Experience team. Works with physicians, unit/division leaders and line staff in both clinical and ancillary departments. In addition, the Coordinator of the Patient Experience is a key driver of training and education programs that support organization wide patient experience initiatives to improve scores, outcomes, and quality improvement indicators. Demonstrates the ability to stay informed of system goals, business strategies and quality standards to assist in setting Patient experience standards and goals. Work requires the knowledge of theories, principles, and concepts normally acquired through completion of a Bachelor's degree, Master's preferred in Patient Experience, Hospital Administration, or related field, and two to three years of previous work related experience. Requires analytical skills with the ability to exercise sound judgment, attention to detail and problem resolution. Must possess strong customer service, communication, organizational & interpersonal skills. Proficiency in Press Ganey, RL Solutions, and Excel preferred. Experience with producing and presenting data reports and conducting trainings in order to support the patient experience strategic plan and vision preferred.