Front Desk Coordinator jobs at St. Luke's Health System

At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering a **St. Luke's Magic Valley hospital or clinic** . This important role supportsexceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone). **What you can expect from this role:** + Registration, scheduling, and referral coordination for patients + Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates + Use a variety of technologies, tools and resources to support departmental workflows + Other duties as assigned **Minimum Qualifications for this Role:** + Education: High School Diploma or Equivalent. **What's in it for you** At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _Twin Falls_ **Category** _Admin/Clerical/Customer Support_ **Work Unit** _Patient Access Administration System Office_ **Position Type** _Full-Time_ **Requisition ID** _2025-99085_ **Default: Location : Location** _US-ID-Twin Falls_ **Work Location : Name** _801 Pole Line Rd, Twin Falls, Magic Valley Medical Center_

PeaceHealth is seeking a Centralized Scheduling Coordinator - Remote (OR & WA) for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $24.99 - $33.73. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. This position is on the phone Monday - Friday; 9:00am - 5:30pm. Job Summary Supports the Centralized/Integrated Scheduling department by coordinating surgeries, procedures, exams, therapies and evaluations for multiple hospital and outpatient departments, modalities and facilities. Facilitates equipment, third party schedules, prior authorization, physicians' schedules and staffing assignments. Coordinates efficient operation of the department by completing support activities as assigned. Essential Functions * Serves as central point of communication for community referring physicians and offices, system patient services, and caregivers to secure resources necessary for patient care. Interfaces and/or works directly with nursing units, technologists, physicians, community offices and other medical facilities to coordinate cases and appointments. * Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources. Supports patients, caregivers, families and authorized organizations in understanding the course of pre-procedure and exam testing. * Assures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance. Promotes adherence to leadership and board agreements in scheduling practices. * Collects and evaluates patient demographic, insurance, clinical and non-clinical information. * Analyzes clinical information and/or patient medical history to determine conflicts regarding scheduling surgeries, procedures and exams that would require consultation and resolution. * Analyses algorithm assigned to each department, modality and facility to identify how to best coordinate services. Assists in the update of guidelines and policies. * Coordinates and schedules third party resources, equipment, caregivers and providers while maximizing efficiencies and contributing to positive patient and caregiver experiences. * Maintains template, block and schedule for multiple hospitals and outpatient departments and resources. * Identifies inaccuracies and missing data that would affect departments' financial results; monitors cancellation and rescheduling of cases and appointments to manage schedules, equipment and blocks; identifies potential resource conflicts and works with leadership to resolve. * Ensures cases and appointments have prior authorization; may coordinate with PFS to inform patient of financial responsibility and prior authorization. * Creates and runs reports by department and modality to audit performance. Audits and arranges cases and appointments to ensure maximum efficiency of physicians and caregivers. * Obtains required paper work and/or electronic form for chart completion; ensures orders, history and physical, and consents are compliant. * Performs other duties as assigned. Qualifications Education * Associate Degree Required: Or equivalent knowledge and skills obtained through a combination of education, training and experience * Preferred: Completion of basic anatomy/physiology class related to exams, especially surgical pre and post-operative diagnosis and interventional procedures Experience * Minimum of 2 years Required: Scheduling and health records experience in a hospital or healthcare setting * Preferred: Experience with scheduling * Required: Experience with Electronic Medical Records system * Preferred: Experience in scheduling multiple healthcare departments and/or facilities * Preferred: Experience with compliance and legal documentation of orders, history and physical and consents * Preferred: Clinical experience Credentials Skills * Must have the ability to work efficiently and responsibility in an environment with multiple demands, interruptions and time frames, with minimal supervision. (Required) * Excellent customer service and clear and concise telephone skills. (Required) * Advanced problem solving and critical thinking skills that demonstrate positive outcomes. (Required) * Knowledge of Outlook and other Microsoft Office (Word, Excel, Publisher, etc.) applications. (Required) * Proficient keyboarding and computer skills. (Required) * Knowledgeable of surgeries, procedures and exams performed in a hospital or an outpatient setting. (Preferred) * Medical terminology knowledge (Preferred) Working Conditions Lifting * Consistently operates computer and other office equipment. * Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Sedentary work. Environmental Conditions * Predominantly operates in an office environment. Mental/Visual * Ability to communicate and exchange accurate information. * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials. **PEOPLE ESSENTIAL FUNCTIONS** + Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated. + Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs. + Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations. + Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments. + Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment. **SERVICE ESSENTIAL FUNCTIONS** + Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors' offices calling directly to schedule emergency patients' same day or within 24 hours as needed. + Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: - Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. - Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient's request. - Schedules patient appointments. - Efficiently completes registration. - Answers incoming calls from patients. - Acts as liaison between the patient and the physician or clinical staff. - Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process. + Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills. **QUALITY/SAFETY ESSENTIAL FUNCTIONS** + Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines. + Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.). + Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs. + Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol. **FINANCE ESSENTIAL FUNCTIONS** + Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services. + Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient's accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance. **GROWTH/INNOVATION ESSENTIAL FUNCTIONS** + Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. **EDUCATION** + High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) **WORK EXPERIENCE** + Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience + Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred **LICENSES AND CERTIFICATIONS - REQUIRED** + N/A **KNOWLEDGE, SKILLS, AND ABILITIES** + Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations + Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security + Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + Excellent communication and interpersonal skills via telephone and in person + Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes + Knowledge of medical terminology and applicability + Excellent spelling/grammar skills + Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule + Capable of working and navigating several applications and websites related to registration simultaneously + Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc. **SUPPLEMENTAL REQUIREMENTS** **WORK ATTIRE** + Uniform No + Scrubs No + Business professional Yes + Other (department approved) No **ON-CALL*** _*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._ + On Call* No **TRAVEL**** _**Travel specifications may vary by department**_ + May require travel within the Houston Metropolitan area Yes + May require travel outside Houston Metropolitan area No **Company Profile:** Houston Methodist is one of the nation's leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care. Houston Methodist is an Equal Opportunity Employer.

**NOTE: The PRN position is a non-benefitted position. This position will cover high call volume, lunch, leaves and vacations. New employee orientation is required (2 days virtual). Initial training requires you to be onsite 4 days (not consecutive). After training is completed and equipment is issued, you will be allowed to telecommute.** At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials. **PEOPLE ESSENTIAL FUNCTIONS** + Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated. + Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs. + Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations. + Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments. + Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment. **SERVICE ESSENTIAL FUNCTIONS** + Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors' offices calling directly to schedule emergency patients' same day or within 24 hours as needed. + Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: - Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. - Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient's request. - Schedules patient appointments. - Efficiently completes registration. - Answers incoming calls from patients. - Acts as liaison between the patient and the physician or clinical staff. - Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process. + Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills. **QUALITY/SAFETY ESSENTIAL FUNCTIONS** + Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines. + Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.). + Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs. + Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol. **FINANCE ESSENTIAL FUNCTIONS** + Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services. + Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient's accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance. **GROWTH/INNOVATION ESSENTIAL FUNCTIONS** + Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. **EDUCATION** + High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) **WORK EXPERIENCE** + Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience + Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred **LICENSES AND CERTIFICATIONS - REQUIRED** + N/A **KNOWLEDGE, SKILLS, AND ABILITIES** + Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations + Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security + Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles + Excellent communication and interpersonal skills via telephone and in person + Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes + Knowledge of medical terminology and applicability + Excellent spelling/grammar skills + Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule + Capable of working and navigating several applications and websites related to registration simultaneously + Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc. **SUPPLEMENTAL REQUIREMENTS** **WORK ATTIRE** + Uniform No + Scrubs No + Business professional Yes + Other (department approved) No **ON-CALL*** _*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._ + On Call* No **TRAVEL**** _**Travel specifications may vary by department**_ + May require travel within the Houston Metropolitan area Yes + May require travel outside Houston Metropolitan area No **Company Profile:** Houston Methodist is one of the nation's leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care. Houston Methodist is an Equal Opportunity Employer.

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Remote ND (Fargo) Location: Fargo, ND Address: Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $16.25 - $23.00 Department Details M-F 8-5 WFH with 6 months in clinic. Job Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford. REGISTRATION * Greet patients & verifies demographics * Creating, scanning & routing documents or electronic forms * Inform patients what the document is & capture signatures on necessary paperwork * Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures * Collects co-payments, pre-payments, and payments on account balances * May work through the registration work queue to address and resolve registration errors or denied insurance claims SCHEDULING * Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule * Obtain and coordinate referrals & conduct pre-authorization * Arrange interpreter services * Check patients in/out * Operate multi-line phone * May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers ADDITIONAL DUTIES MAY INCLUDE * Preparation & coordination of charts * Organize supporting provider documents * Initiation & collaboration of patient financial assistance * Track patient visits & health information management on patient accounts * Compile, distribute, administer, and score assessments * Coordination of Telemed appointments * Reminder calls for appointments * Hospital admission * Office duties, such as make copies or send faxes Qualifications High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0242333 Job Function: Revenue Cycle Featured: No

NOTE: The PRN posiiton is a non-benefitted position. This position will cover high call volume, leaves and vacations Mon-Fri as needed. Must be available Mon-Fri for full-time training onsite in Katy, TX. Once initial training is completed, you will be allowed to telecommute. At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients referred between employed and aligned physicians are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who visit our clinics and providing notification to patients, physicians and management of issues that may result in potential service delays or reimbursement denials. Requirements: PEOPLE ESSENTIAL FUNCTIONS * Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care and specialty care scheduling processes. Utilizes independent judgement to accommodate special requests from internal and external customers as indicated. * Serves as the front door of the Physician Organization interacting with new and established patients providing them with information needed to schedule and register multiple services for the Physician Organization. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs. * Triages calls for the Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Enrolls patients on the Patient Portal and provides PIN numbers, complying with HIPAA regulations. * Follows clinical protocols directly as indicated by Kyruss Provider Match, management, and physicians on an as needed basis and consistently manages multiple software applications to schedule appointments. * Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment. SERVICE ESSENTIAL FUNCTIONS * Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes ACD/CISCO telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors' offices calling directly to schedule emergency patients' same day or within 24 hours. * Coordinates the flow of patient referrals: * Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment with a SPG/PCG provider. * Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician. * Schedules patient appointments. * Verifies patient benefits for eligibility. * Efficiently completes registration. * Pre-certifies with insurance companies if necessary. * Answers incoming calls from patients regarding the status of their referrals progress. * Acts as liaison between the patient and the physician. * Handles calls from physicians' offices, always making sure to maintain a good relationship and obtain all necessary documents needed to support the referral process and close out referral process. * Helps facilitate, coordinate, and resolve referral issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills. Provides empathetic patient care by focusing on maintaining friendly, and incredibly dynamic environment. QUALITY/SAFETY ESSENTIAL FUNCTIONS * Maintains HIPPA Guidelines and provides empathetic patient care by focusing on maintaining ICARE values throughout the interaction. * Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g. abandonment rate, productivity per hour, etc.). * Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs. * Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol. Enrolls patients on the Patient Portal and provides PIN numbers, complying with HIPAA regulations. FINANCE ESSENTIAL FUNCTIONS * Works directly with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting the clinic. Identifies areas of concern and improvement to better the team and the overall practice in collecting revenue from front end operations being faulty. * Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient's accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance. GROWTH/INNOVATION ESSENTIAL FUNCTIONS * Answers calls in a timely manner. Works directly with physicians, office staff and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated and strives for excellence in the workplace. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications: EDUCATION * High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE * Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience * Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred LICENSES AND CERTIFICATIONS - REQUIRED * N/A LICENSES AND CERTIFICATIONS - PREFERRED * CMA - Certified Medical Assistant -- Satisfactory program completion and clinical licensure OR * LVN - Licensed Vocational Nurse - State Licensure -- Satisfactory program completion and clinical licensure KNOWLEDGE, SKILLS, AND ABILITIES * Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations * Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security * Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles * Excellent communication and interpersonal skills via telephone and in person * Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes * Knowledge of medical terminology and applicability * Excellent spelling/grammar skills * Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge . Must be able to enter data via keyboard throughout the work schedule * Capable of working and navigating several applications and websites related to registration simultaneously * Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc. SUPPLEMENTAL REQUIREMENTS WORK ATTIRE * Uniform No * Scrubs No * Business professional Yes * Other (department approved) No ON-CALL* * Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. * On Call* Yes TRAVEL Travel specifications may vary by department * May require travel within the Houston Metropolitan area Yes * May require travel outside Houston Metropolitan area No Company Profile: Houston Methodist is one of the nation's leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care. Houston Methodist is an Equal Opportunity Employer. APPLY Join Our Talent Network Featured Jobs * Patient Care Assistant-Days 7a-7p Location: Houston Methodist Sugar Land Hospital, Sugar Land, TX At Houston Methodist, the Patient Care Assistant (PCA) position is responsible for functioning as novice to competent and demonstrates basic knowledge and skills necessary to communicate appropriately and carry out delegated nursing assistant level tasks for assigned age-specific, diverse patient population, assisting in the delivery of patient care and services … * Training Specialist PRN Location: Corporate, Houston, TX At Houston Methodist, the Training Specialist is responsible for implementing and delivering orientation programs, training programs, and competency development programs to employees throughout the Houston Methodist system in a variety of formats including in-person and virtual. The Training Specialist should create an engaging learning environment in both classroom and virtual … * RN II - Cath Lab - FT Days Location: Houston Methodist Baytown Hospital, Baytown, TX At Houston Methodist, the Registered Nurse (RN) II position is a licensed staff nurse, an experienced clinician, functions at the Competent to Proficient stage of Benner's model of clinical practice. The RN II position provides professional nursing care to a diverse patient population, conducts nursing assessments, assists with exams and … Check out The Daily Dose News from the Houston Methodist Community Houston Methodist Hospitals Recognized in Vizient's 2025 Quality Leadership Rankings We are honored to share that all seven of our eligible hospitals have been named top performers in the 2025 Bernard A. Birnbaum, MD, Quality Leadership Rankings by Vizient Inc., a trusted national benchmark for hospital performance. This year, five of our hospitals ranked in the top five of their … Houston Methodist Hospital named the No. 1 hospital in Texas for the 14th year by U.S. News & World Report It is that time of year when I have the privilege of sharing our U.S. News & World Report results. For 2025-26, Houston Methodist Hospital has again been recognized as an Honor Roll hospital, marking our ninth year overall and our seventh year in a row on the list. Houston … Houston Methodist Ranked #3 on Forbes America's Best Large Employers 2025 Houston Methodist is honored to announce that we have been ranked #3 on Forbes' America's Best Large Employers 2025 list, making us the top-ranked healthcare organization in the nation. This marks the sixth year we have received this prestigious recognition, a testament to our unwavering commitment to fostering a workplace … VISIT THE DAILY DOSE HOMEPAGE FOR MORE ARTICLES >>

Overview At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients referred between employed and aligned physicians are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who visit our clinics and providing notification to patients, physicians and management of issues that may result in potential service delays or reimbursement denials. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care and specialty care scheduling processes. Utilizes independent judgement to accommodate special requests from internal and external customers as indicated. Serves as the front door of the Physician Organization interacting with new and established patients providing them with information needed to schedule and register multiple services for the Physician Organization. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs. Triages calls for the Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Enrolls patients on the Patient Portal and provides PIN numbers, complying with HIPAA regulations. Follows clinical protocols directly as indicated by Kyruss Provider Match, management, and physicians on an as needed basis and consistently manages multiple software applications to schedule appointments. Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment. SERVICE ESSENTIAL FUNCTIONS Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes ACD/CISCO telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors' offices calling directly to schedule emergency patients' same day or within 24 hours. Coordinates the flow of patient referrals: - Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment with a SPG/PCG provider. - Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician. - Schedules patient appointments. - Verifies patient benefits for eligibility. - Efficiently completes registration. - Pre-certifies with insurance companies if necessary. - Answers incoming calls from patients regarding the status of their referrals progress. - Acts as liaison between the patient and the physician. - Handles calls from physicians' offices, always making sure to maintain a good relationship and obtain all necessary documents needed to support the referral process and close out referral process. Helps facilitate, coordinate, and resolve referral issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills. Provides empathetic patient care by focusing on maintaining friendly, and incredibly dynamic environment. QUALITY/SAFETY ESSENTIAL FUNCTIONS Maintains HIPPA Guidelines and provides empathetic patient care by focusing on maintaining ICARE values throughout the interaction. Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g. abandonment rate, productivity per hour, etc.). Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs. Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol. Enrolls patients on the Patient Portal and provides PIN numbers, complying with HIPAA regulations. FINANCE ESSENTIAL FUNCTIONS Works directly with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting the clinic. Identifies areas of concern and improvement to better the team and the overall practice in collecting revenue from front end operations being faulty. Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient's accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Answers calls in a timely manner. Works directly with physicians, office staff and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated and strives for excellence in the workplace. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED N/A LICENSES AND CERTIFICATIONS - PREFERRED CMA - Certified Medical Assistant -- Satisfactory program completion and clinical licensure OR LVN - Licensed Vocational Nurse - State Licensure -- Satisfactory program completion and clinical licensure KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Excellent communication and interpersonal skills via telephone and in person Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes Knowledge of medical terminology and applicability Excellent spelling/grammar skills Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge . Must be able to enter data via keyboard throughout the work schedule Capable of working and navigating several applications and websites related to registration simultaneously Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc. SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform No Scrubs No Business professional Yes Other (department approved) No ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. On Call* Yes TRAVEL** **Travel specifications may vary by department** May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area No Company Profile Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment. In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.

Overview At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated. Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs. Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations. Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments. Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment. SERVICE ESSENTIAL FUNCTIONS Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors' offices calling directly to schedule emergency patients' same day or within 24 hours as needed. Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: - Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. - Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient's request. - Schedules patient appointments. - Efficiently completes registration. - Answers incoming calls from patients. - Acts as liaison between the patient and the physician or clinical staff. - Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process. Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills. QUALITY/SAFETY ESSENTIAL FUNCTIONS Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines. Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.). Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs. Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol. FINANCE ESSENTIAL FUNCTIONS Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services. Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient's accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) WORK EXPERIENCE Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Excellent communication and interpersonal skills via telephone and in person Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes Knowledge of medical terminology and applicability Excellent spelling/grammar skills Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule Capable of working and navigating several applications and websites related to registration simultaneously Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc. SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform No Scrubs No Business professional Yes Other (department approved) No ON-CALL* *Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below. On Call* No TRAVEL** **Travel specifications may vary by department** May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area No Company Profile Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment. In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.

Employment Type:Full time Shift:12 Hour Day ShiftDescription:At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. Saint Alphonsus Health System in Boise, ID is looking for an energetic and organized Lead Patient Registration Specialist to join the team at the Boise Emergency Department! As the Lead Patient Registration Specialist, you will support the workflow and overall function of the Patient Registration department. The job duties are extended to include delegation to team members and policy/process improvement. You may also assist with the hiring process, orientation, and training for the team. You will work closely with the manager to maintain the most effective and efficient operations for the department. The Lead collaborates with leadership/partners to ensure that the department is reaching operational and performance goals and all customer needs are being met at a high standard. POSITION DETAILS: This Full-Time position will work Monday - Wednesday from 8:00AM - 8:30PM. This position will support the patients and team members of the Boise Emergency Department Registration Staff. The Boise ED is located at 1055 N Curtis Rd, Boise, ID 83706. MINIMUM QUALIFICATIONS: High school graduate or equivalent / GED Minimum of three (3) years' experience with competency in patient access, pre-service & / or registration experience. Ability to obtain a national certification in HFMA CRCR & / or NAHAM CHAA within one (1) year of hire. ESSENTIAL FUNCTIONS: Coordinate workflows and patient flow to ensure smooth operations and timely service. Lead and mentor team members, including onboarding and ongoing education. Develop and maintain policies, procedures, and records for patient access and department processes. Provide operational support across Patient Access areas such as registration, scheduling, and financial clearance. Manage data and utilize multiple systems while ensuring confidentiality and compliance. Identify improvement opportunities and lead solutions to enhance efficiency and patient experience. Communicate goals, standards, and expectations clearly while fostering trust and collaboration. Ensure compliance and maintain a safe, organized work environment aligned with regulatory and Trinity Health standards. About Saint Alphonsus: Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit ****************************** to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a **genuine, friendly, and empathetic** self-starter to join the team at our **Boise Heart Care Institute!** As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. **Our ideal candidate** is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position. **POSITION DETAILS:** This Full-Time position will have a schedule of Monday - Friday from 8:00AM - 5:00PM. This position will primarily support the Electrophysiology providers in the Heart Care clinic. This clinic is located at 6141w W Curtisian Ave #102, Boise, ID 83704. **MINIMUM QUALIFICATIONS:** + High School Diploma or equivalent preferred. + Previouscustomer service experiencerequired. Healthcare experiencepreferred. Electronic health record (EHR) experiencea plus. Medical terminologypreferred. + Experience with process improvement or lean philosophy preferred. **ESSENTIAL FUNCTIONS** **:** + Knows, understands, incorporates, anddemonstratesthe Organization's Mission, Vision, and Values in behaviors, practices, and decisions + Protects patients' rights bymaintainingconfidentiality of personal and financial information and follows guidelines for HIPPA regulations + Maintains operations by following policies and procedures and reports needed changes **ADDITIONAL DUTIES:** + Acknowledges and greets patientsimmediately, providing a positive customer service experience + Registers patients for appointments and completes paperwork + Verifies and updates existing patient and insurance information + Keeps patient appointments on schedule by notifying provider of patient's arrival + Informs patientsimmediatelyof delays, explains why, and theanticipatedwait time + Collect, record, and communicate topatientstheir responsible balances for visit, diagnostic testing, supplies, etc. + Maintain knowledge of different payer practices and deductibles + Assistpatients with all aspects of Financial Assistance Paperwork + Control credit extended to patients via a payment plan + Maintain business office inventory and equipment and order supplies + Maintaina neat work area including the reception area + Follow Cash Control Policy and Procedure andbalancesdaily financial activities. Ensure collection of payments at time of service **About Saint Alphonsus:** + Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. + Visit****************************** (https://******************************/search-openings/details?j=00137722\_Speech%20Therapist%20PRN) to learn more about the benefits,cultureand career development opportunities available to you at Saint Alphonsus Health System. **Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,** **dignity** **and respect. We are committed to** **recruit** **and** **retain** **a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual** **with regard to** **race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.** **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. Saint Alphonsus Health System in Boise, ID is looking for an energetic and organized Patient Registration Specialist to join the Eagle Emergency Department! As a Patient Registration Specialist, you will provide patient-focused customer service. You will support inpatient/outpatient registration and insurance verifications. You will be responsible for collecting financial payments and coordinating medical necessity for Medicare, pre-certifications, and referrals. You will also help provide general information and guidance to patients and guests of the facility. POSITION DETAILS: This Full-Time Position will have an Evening-Shift schedule of Monday - Friday from 4:00PM - 12:30AM. This position will support the Eagle Emergency Department providers/patients. The Eagle ED is located at 323 E Riverside Dr STE 112, Eagle, ID 83616. MINIMUM QUALIFICATIONS: * High school diploma or equivalent. * HFMA CRCR or NAHAM CHAA required within one (1) year of hire. ESSENTIAL FUNCTIONS: * Demonstrate alignment with Trinity Health's Mission, Values, Vision, and ethical standards in all actions and decisions. * Research, collect, and analyze data to identify opportunities and develop actionable solutions. * Lead or support performance improvement initiatives focused on program efficiency and patient experience. * Prepare and distribute analytical reports to relevant stakeholders. * Use multiple system applications to conduct analysis, generate reports, and create educational materials. * Apply knowledge of Trinity Health policies and procedures to ensure quality, confidentiality, and safety. * Support operational projects by compiling and synthesizing data into clear summaries and visual presentations. * Provide data-driven insights and recommendations that support strategic decision-making and demonstrate ROI. * Maintain up-to-date knowledge of applicable laws, regulations, and compliance standards. * Continuously learn and adapt to new departmental processes and technologies. About Saint Alphonsus: * Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. * Visit ****************************** to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Employment Type:Full time Shift:12 Hour Evening ShiftDescription:At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. Saint Alphonsus Health System in Boise, ID is looking for an energetic and organized Patient Registration Specialist to join the Eagle Emergency Department! As a Patient Registration Specialist, you will provide patient-focused customer service. You will support inpatient/outpatient registration and insurance verifications. You will be responsible for collecting financial payments and coordinating medical necessity for Medicare, pre-certifications, and referrals. You will also help provide general information and guidance to patients and guests of the facility. POSITION DETAILS: This Full-Time Position will have an Evening-Shift schedule of Monday - Friday from 4:00PM - 12:30AM. This position will support the Eagle Emergency Department providers/patients. The Eagle ED is located at 323 E Riverside Dr STE 112, Eagle, ID 83616. MINIMUM QUALIFICATIONS: High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire. ESSENTIAL FUNCTIONS: Demonstrate alignment with Trinity Health's Mission, Values, Vision, and ethical standards in all actions and decisions. Research, collect, and analyze data to identify opportunities and develop actionable solutions. Lead or support performance improvement initiatives focused on program efficiency and patient experience. Prepare and distribute analytical reports to relevant stakeholders. Use multiple system applications to conduct analysis, generate reports, and create educational materials. Apply knowledge of Trinity Health policies and procedures to ensure quality, confidentiality, and safety. Support operational projects by compiling and synthesizing data into clear summaries and visual presentations. Provide data-driven insights and recommendations that support strategic decision-making and demonstrate ROI. Maintain up-to-date knowledge of applicable laws, regulations, and compliance standards. Continuously learn and adapt to new departmental processes and technologies. About Saint Alphonsus: Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit ****************************** to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. Saint Alphonsus Health System in Boise, ID is looking for an energetic and organized **Patient Registration Specialist to join the Eagle Emergency Department!** As a Patient Registration Specialist, you will provide patient-focused customer service. You will support inpatient/outpatient registration and insurance verifications. You will be responsible for collecting financial payments and coordinating medical necessity for Medicare, pre-certifications, and referrals. You will also help provide general information and guidance to patients and guests of the facility. **POSITION DETAILS:** This Full-Time Position will have an Evening-Shift schedule of Monday - Friday from 4:00PM - 12:30AM. This position will support the Eagle Emergency Department providers/patients. The Eagle ED is located at 323 E Riverside Dr STE 112, Eagle, ID 83616. **MINIMUM QUALIFICATIONS:** + High school diploma or equivalent. + HFMA CRCR or NAHAM CHAArequiredwithin one (1) year of hire. **ESSENTIAL FUNCTIONS:** + Demonstrate alignment with Trinity Health's Mission, Values, Vision, and ethical standards in all actions and decisions. + Research, collect, and analyze data toidentifyopportunities and develop actionable solutions. + Lead or support performance improvement initiatives focused on program efficiency and patient experience. + Prepare and distribute analytical reports to relevant stakeholders. + Use multiple system applications to conduct analysis, generate reports, and create educational materials. + Apply knowledge of Trinity Health policies and procedures to ensure quality, confidentiality, and safety. + Support operational projects by compiling and synthesizing data into clear summaries and visual presentations. + Provide data-driven insights and recommendations that support strategic decision-making anddemonstrate ROI. + Maintain up-to-date knowledge of applicable laws, regulations, and compliance standards. + Continuously learn and adapt to new departmental processes and technologies. **About Saint Alphonsus:** + Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. + Visit****************************** (https://******************************/search-openings/details?j=00137722\_Speech%20Therapist%20PRN) to learn more about the benefits,cultureand career development opportunities available to you at Saint Alphonsus Health System. **Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,** **dignity** **and respect. We are committed to** **recruit** **and** **retain** **a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual** **with regard to** **race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.** **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Employment Type:Full time Shift:Day ShiftDescription:At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our STARS Meridian Health Plaza. As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position. POSITION DETAILS: This Full-Time position will have a schedule of Monday - Friday from 9:00AM - 6:00PM. This position is located at our Meridian Health Plaza 3025 W Cherry Ln suite d, Meridian, ID 83642. This clinic supports Physical Therapy providers. MINIMUM QUALIFICATIONS: High School Diploma or equivalent preferred. Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred. Experience with process improvement or lean philosophy preferred. ESSENTIAL FUNCTIONS: Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions Protects patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations Maintains operations by following policies and procedures and reports needed changes ADDITIONAL DUTIES: Acknowledges and greets patients immediately, providing a positive customer service experience Registers patients for appointments and completes paperwork Verifies and updates existing patient and insurance information Keeps patient appointments on schedule by notifying provider of patient's arrival Informs patients immediately of delays, explains why, and the anticipated wait time Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. Maintain knowledge of different payer practices and deductibles Assist patients with all aspects of Financial Assistance Paperwork Control credit extended to patients via a payment plan Maintain business office inventory and equipment and order supplies Maintain a neat work area including the reception area Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service About Saint Alphonsus: Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit ****************************** to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a **genuine, friendly, and empathetic** self-starter to join the team at our **STARS Meridian Health Plaza.** As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. **Our ideal candidate** is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position. **POSITION DETAILS:** This Full-Time position will have a schedule of Monday - Friday from 9:00AM - 6:00PM. This position is located at our Meridian Health Plaza 3025 W Cherry Ln suite d, Meridian, ID 83642. This clinic supports Physical Therapy providers. **MINIMUM QUALIFICATIONS:** + High School Diploma or equivalent preferred. + Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred. + Experience with process improvement or lean philosophy preferred. **ESSENTIAL FUNCTIONS** **:** + Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions + Protects patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations + Maintains operations by following policies and procedures and reports needed changes **ADDITIONAL DUTIES:** + Acknowledges and greets patients immediately, providing a positive customer service experience + Registers patients for appointments and completes paperwork + Verifies and updates existing patient and insurance information + Keeps patient appointments on schedule by notifying provider of patient's arrival + Informs patients immediately of delays, explains why, and the anticipated wait time + Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. + Maintain knowledge of different payer practices and deductibles + Assist patients with all aspects of Financial Assistance Paperwork + Control credit extended to patients via a payment plan + Maintain business office inventory and equipment and order supplies + Maintain a neat work area including the reception area + Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service **About Saint Alphonsus:** + Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. + Visit ****************************** (https://******************************/search-openings/details?j=00137722\_Speech%20Therapist%20PRN) to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. **Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,** **dignity** **and respect. We are committed to** **recruit** **and** **retain** **a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual** **with regard to** **race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.** **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering a **St. Luke's Magic Valley hospital or clinic** . This important role supportsexceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone). **What you can expect from this role:** + Registration, scheduling, and referral coordination for patients + Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates + Use a variety of technologies, tools and resources to support departmental workflows + Other duties as assigned **Minimum Qualifications for this Role:** + Education: High School Diploma or Equivalent. **What's in it for you** At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _Twin Falls_ **Category** _Admin/Clerical/Customer Support_ **Work Unit** _Patient Access Administration System Office_ **Position Type** _Part-Time_ **Requisition ID** _2025-103927_ **Default: Location : Location** _US-ID-Twin Falls_ **Work Location : Name** _801 Pole Line Rd, Twin Falls, Magic Valley Medical Center_

At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering a St. Luke's Meridian Hospital. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone). Shift Details: Monday-Thursday 1530-0200 (3:30pm-2am). Occasional weeekends. What you can expect from this role: Registration, scheduling, and referral coordination for patients Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates Use a variety of technologies, tools and resources to support departmental workflows Other duties as assigned Minimum Qualifications for this Role: Education: High School Diploma or Equivalent. What's in it for you At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences.This customer service position is often the first person a patient encounters when entering the **St. Luke's McCall Hospital** . This important role supportsexceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone). **Shift Details:** Flex positions cover shifts as needed with no guaranteed hours and a variable schedule. This position typically works between 8-31 hours every two weeks and is NOT eligible for benefits. **_Open availability including days,nights, and weekends required._** **What you can expect from this role:** + Registration, scheduling, and referral coordination for patients + Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates + Use a variety of technologies, tools and resources to support departmental workflows + Other duties as assigned **Minimum Qualifications for this Role:** + Education: High School Diploma or Equivalent. **What's in it for you** At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _McCall_ **Category** _Admin/Clerical/Customer Support_ **Work Unit** _Patient Access Registration McCall Hospital_ **Position Type** _Flex_ **Work Schedule** _VARIABLE_ **Requisition ID** _2025-107798_ **Default: Location : Location** _US-ID-McCall_ **Work Location : Name** _1000 State St, McCall, McCall Medical Center_

At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering the St. Luke's Medical Group in Fruitland, Idaho. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone). Shift details: Monday-Friday 9am-6pm What you can expect from this role: Registration, scheduling, and referral coordination for patients Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates Use a variety of technologies, tools and resources to support departmental workflows Other duties as assigned Minimum Qualifications for this Role: Education: High School Diploma or Equivalent What's in it for you At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.