St. Mary's Bank jobs - 32 jobs

Under the direction of the Member Experience Supervisor/Manager, the Member Service Associate II is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities * Greet and assist members with their inquiries and concerns via phone, email, and in-person interactions. * Maintain and update member accounts, ensuring accuracy and confidentiality. * Identify and resolve member issues promptly and effectively, escalating when necessary. * Provide information and guidance on membership benefits, programs, and services available in order to meet branch deposit and loan goals. * Handle and process member transactions accurately and efficiently. * Maintain thorough and accurate records of member interactions and transactions. * Meet established member relationship management standards through onboarding programs, outbound sales calls and referrals to other business lines. * Work closely with team members and other departments to ensure seamless member service experience. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. * Problem-Solving: Ability to identify issues, think critically, and develop effective solutions. * Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. * Attention to Detail: High level of accuracy and thoroughness in all tasks and documentation. * Time Management: Efficiently manage time and prioritize tasks to meet deadlines and service standards. * Teamwork: Ability to work collaboratively with others, to achieve common goals and improve member service and work a flexible schedule to include Saturdays. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications. Physical Demands * Ability to remain seated or standing for extended periods while performing job tasks. * Occasional lifting and carrying materials weighing up to 30 pounds. * Frequent use of hands and fingers to operate office equipment, including computers, phones, and keyboards. Qualifications * High school diploma or equivalent is required. * • Ability to advance to level III if goals meet or exceed expectations. * One to two years' experience as a customer service representative in either a retail establishment or financial institution in which sales were a function of the job. * Demonstrated success in sales in a financial organization as well as knowledge of deposit and loan products is required. * Proven track record in member service. * Present a professional image to the membership and community.

A hired candidate will work onsite at our office in Nashua, NH Role: Responsible for the administration, implementation, support, and maintenance of server systems-both on-premises and in the cloud. Ensures all server environments are configured, secured, and maintained optimally to support business operations and compliance requirements. Coordinates system changes, patches, and upgrades with the Information Technology (IT) team. Provides support for core server services, devices, and applications, including troubleshooting, documentation, and incident resolution. Plays a key role in maintaining and optimizing the credit union's Entra (Azure) and Microsoft O365 environments, ensuring these systems operate efficiently, securely, and effectively. Supports basic networking tasks as needed to ensure seamless server operations. Responsible for the administration, implementation, support, and maintenance of the network infrastructure components on-prem and off-prem (cloud). Ensures they are maintained and configured optimally to support the business and remain in compliance. Coordinates network changes, patches, and upgrades with the rest of the Information Technology (IT) team. Assists them with support, maintenance and optimization of core network services, devices, and communications systems. Works alongside team to provide logistical support, respond to tickets, document changes, and assist with testing, assessment, diagnosis and resolution of network service outages and incidents. Responsible for maintaining and troubleshooting the credit union's Entra (Azure) and Microsoft O365 environment ensuring. the smooth operation of these systems running efficiently and effectively. Essential Functions & Responsibilities: Provide level 1 and 2 support for users requiring assistance with server, security, and IT issues. On-call coverage and occasional travel to branches may be required. Support and manage server environments in collaboration with IT management and third parties. Perform diagnostics and provide support for server-related issues. Analyze and evaluate server performance, including availability, capacity planning, and security posture. Implement and maintain server security measures, including patch management, access controls, monitoring, and vulnerability remediation. Assist with the administration of the Entra (Azure) environment, including Microsoft O365 components and SharePoint deployment. Research, recommend, and help implement new technologies to improve the server and cloud environment. Participate in the analysis and design of existing and alternative server solutions. Independently handle system monitoring, backups, application troubleshooting, and projects of all sizes. Participate in disaster recovery planning, testing, documentation, and process improvement for server systems. Perform basic networking tasks related to server connectivity, such as configuring interfaces, VLANs, and supporting network troubleshooting in collaboration with network specialists. Perform other related duties as assigned, including travel between branches and participation in on-call coverage. Knowledge and Skills: Experience Two (2) to three (3) years of similar or related experience in server or systems administration, Entra (Azure)/O365 administration in a hybrid environment, VMware administration, Windows Domain environment, and basic networking. Experience with desktop support is also valuable. Education Equivalent to a college degree (BS or BA in a relevant field). Certifications on Entra (Azure) or Microsoft related and server / network administration are a plus. Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation; resourcefulness and problem solving aptitude. Other Skills 1.Must be able to work and travel independently and use general office equipment. 2.Excellent verbal and written communication skills. 3.One or more Microsoft Technical Certifications related to Windows or Network Administration. Physical Requirements Must be able to move equipment as required to complete assigned installation and troubleshooting tasks. Lift weight 50 pounds regularly. Work Environment Reliable transportation and the ability to drive among the Credit Union branches/locations as projects and assignments dictate. This may include, having transportation to outside training courses, when required. Due to the nature of the Information Technology group activities, must be willing to work off-hours to implement projects and/or solve technical problems so as to minimize impact on members and users during normal banking hours. Remote work from hybrid a possibility Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Role: Ensure the branch meets organizational, financial, operational, service, and growth plans. Essential Functions & Responsibilities: - Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions. - Provides current and new members with Triangle's model of Service Strategy in leading by example; through coaching, and employee execution. - Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions. - Maintains communications with the Senior Vice President of Member Services; prepares and submits standard reports, and attends scheduled management meetings. - Represents the branch, as appropriate, in its relationships with members, sponsor organization(s), suppliers, other financial institutions, and similar groups. - Controls past-due and charged off accounts for the branch. - Establishes branch goals as aligned with company goals. - Compiles and evaluates individual and/or group performance relative to goals. - Accountable for all branch operations and sales goals. - Assists in branch development within the community. - Provides support and recommends actions in regards to systems and policy applications. - Monitors all branch activities to insure they are in compliance with established credit union policies and procedures. - Ensures Triangle's Service and Sales Strategies programs are adhered to through modeling, coaching, and accountability. - Performs other related duties as assigned. Knowledge and Skills: Experience * Staff development, coaching, and goal setting * Experience in a leadership role required * Lending and mortgage experience preferred * Prior Business Development and Sales Management experience Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position. Other Skills * Team Building Skills * Strong Written and/or Oral Communication Skills * Computer Literacy with Window Based Systems * Sales Acumen * Analytical Skills Physical Requirements Work Environment Member Facing/Fast Paced/Team Oriented Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This position has a set schedule every week: Monday, Tuesday, & Wednesday 8:30am - 5:00pm, and Thursday 8:30am - 3:00pm. The role of Receptionist is the initial point of contact for credit union members and the public. The successful candidate will: · Answer incoming calls and forward them to the appropriate parties. · Welcome members and the public. · Respond to members' requests for information about their accounts in a timely manner and answer questions about Triangle products and services. · In this busy office, the duties also include filing, sorting incoming mail, booking appointments and operating office equipment, such as, fax machine and postage meter. · Promote products and services to meet or exceed branch and company objectives; cross-selling products and services. Qualifications: Education: HS diploma or GED Skills: - Superior customer service skills, providing friendly, professional, personalized service to all members, using Service Strategies. - Strong computer skills. - Excellent phone and communication skills. - Ability to multi-task, with strong attention to detail. - Ability to stay focused on the job, work efficiently under tight deadlines. - Handling member account transactions with accuracy and a sense of urgency - Work collaboratively with all internal members to resolve all member inquiries in a timely and efficient manner. - Sales acumen. - Bilingual-Spanish a plus. Experience: Previous receptionist experience is preferred. Physical Requirements: - Ability to stand for long periods of time. - Ability to lift 10 pounds. - Bending, twisting, squatting, reaching. Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job DescriptionRole: To assist members and potential members with their Credit Union needs directly and through other Financial Service Representatives; provides expertise with respect to more complex Credit Union services; such as IRAs, certificates of deposit, electronic funds transfer, home banking, and lending etc.; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people with their consumer lending needs; process consumer loans from start to finish. Essential Functions & Responsibilities: - Welcomes Members and completes transactions within a reasonable period of time, with accuracy and while equally sharing workload with other FSR's; while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality in regard to internal and/or external member information.- Remain current in regards to Products and Services by reviewing information provided. Seeking answers about such Products and Services by participating in on-going training. Using the knowledge of Triangle's products, services, and knowledge of operations, to maintain and grow the membership by applying sales strategies and lead to increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goals and maintain absolute confidentiality regarding member information.- Interviewing applicants to secure data for completing a loan application and work towards closing loans. Input a consumer loan application, on your own, and close on a loan with supervision. Answer basic questions.- Respond to all telephone and/or E-mail correspondences on the same day as they are received.- Complete IRA and CD transactions; handling "teller transactions", as part of working with the members to satisfy their needs.- Assures that appropriate records are maintained and required reports are prepared. - Performs other related duties, as assigned. Knowledge and Skills: Experience Previous Member/Customer Service or Financial Service Experience, required Cash Handling Experience, required Previous Lending Experience, is a plus Education A high school education or GED Post-secondary education, desired Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills * Sales Acumen * Strong Computer Skills * Good Communication Skills * Detailed Oriented * Ability to Multi-task * Problem Solving Skills, essential * Organizational Skills * Attention to Details * Basic Math Skills * Ability to work independently and part of a team Physical Requirements* Ability to sit for long extended periods of time * Ability to bend, twist, squat and reach Work EnvironmentMember facing/Fast Paced/Team Oriented Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the Facilities Manager, the Senior Maintenance Technician is responsible for maintaining and responding to general maintenance needs across the credit union. Effectively responding to facilities issues and emergencies as required 24/7. Key Responsibilities * Perform routine maintenance and repairs. * Coordinate with outside vendors to ensure high quality service (i.e. landscaping, snow removal). * Maintain accurate records of maintenance activities, including work performed, parts used, and equipment status. * Collaborate with other departments to schedule and prioritize maintenance tasks. * Ensure compliance with safety regulations and company policies during all maintenance activities. * Respond to emergency maintenance requests and perform necessary repairs to minimize downtime. * Maintain an inventory of spare parts and supplies, and order replacements as needed. * Responsible for developing, implementing and managing an efficient and cost effective purchasing system. * Assist the Mail Courier as a back-up for processing of incoming and outgoing mail. Core Skill Competencies * Communication: Excellent verbal and written communication skills to document maintenance activities and collaborate with team members. * Attention to Detail: Ability to perform precise work and ensure equipment is functioning correctly. * Time Management: Effective at prioritizing tasks and managing time to meet maintenance schedules and deadlines. * Adaptability: Flexible and able to adapt to changing work environments and unexpected challenges. * Safety Awareness: Thorough understanding of safety protocols and procedures to prevent accidents and injuries. Physical Demands * Standing, walking, and moving for extended periods during shifts. * Frequently lifting and carrying heavy objects, equipment, and tools up to 80 pounds. * Kneeling, crouching, and climbing to access machinery and equipment in confined spaces. * Manual dexterity to handle tools and perform precise mechanical work. * Working in various environmental conditions, including exposure to noise, dust, and extreme temperatures. * Occasional use of personal protective equipment (PPE) such as gloves, safety glasses, and ear protection. * Ability to work cooperatively as a team player, handle multiple tasks and varied assignments and work a flexible schedule including evenings and weekends. Qualifications * High school diploma or equivalent required. * Minimum of 3 years of experience in maintenance and/or repair. * Experience overseeing work performed by vendors is desired. * General knowledge of HVAC systems. * Basic computer skills to maintain maintenance records and access technical documentation.

Under the direction of the Business Development Team Lead, the Business Development Officer is responsible for identifying potential business opportunities, building and maintaining relationships and fostering partnerships with Regional Managers, branch sales and service, SMFS and commercial relationship manager to drive credit union growth. Acts as a relationship manager for businesses with lending relationships generally under $250M. Driving small business suite of services including deposit accounts, business loans and lines of credit, and cash management products. Key Responsibilities: Build and maintain strong relationships with new business members to support business deposits and cash management. Identify and evaluate potential business opportunities in the community to generate cash management and deposit opportunities including Financial Wellness@Work. Manage internal and external Centers of Influence (COI) such as CPA's, commercial real estate brokers, and lawyers to develop new business. Develop and implement plans to drive business growth and market expansion. Conduct market research to identify trends, competitor activities, and opportunities. Prepare and deliver presentations and proposals to potential members and partners. Collaborate with internal teams to ensure alignment and execution of business strategies. Monitor and report on the effectiveness of business development activities. Attend industry events, conferences, and networking opportunities to promote the credit union and assist in meeting their sales goals. Core Skill Competencies: Communication: Excellent verbal and written communication skills for interacting with potential members. Relationship Building: Strong interpersonal skills to build and maintain professional relationships. Analytical Skills: Strong analytical abilities to evaluate business opportunities and performance. Sales Management: Experience in sales management and achieving sales targets. Adaptability: Flexibility to adapt to changing market conditions and business needs. Team Collaboration: Ability to work effectively with cross-functional teams. Time Management: Excellent organizational skills and ability to manage multiple projects simultaneously. Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and using CRM software, cash management platform and other business development tools. Physical Demands: Ability to sit for extended periods while working at a computer. Occasional lifting of office supplies and equipment, up to 25 pounds. Frequent travel to meet with potential members and attend industry events. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Five years of experience in business development, sales, or retail. Proven track record of achieving business growth targets. Strong understanding of market dynamics and industry trends. Ability to travel as required.

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas, and experiences, helping to create a work community that is culture driven, resilient, results focused and effective Job Description: If you have at least 5+ years of experience as a Financial Advisor with a transportable practice, a strong performance in a team like environment, and a drive to achieve more for you and your clients, let's connect. Contact us to get more details about our Experienced Advisor Program, competitive compensation package, and how we can help you meet your career goals. Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Lynch Wealth Management is one of the largest businesses of its kind in the world specializing in planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's financial advisors help clients pursue the life they envision through a one-on-one or team-based relationship committed to their needs. We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe when we work together, we best meet the full needs of our customers and clients. Our trusted financial advisors are equipped to deliver the combined power of the Merrill investment platform and Bank of America banking capabilities. Key Responsibilities: * Deliver a full range of goals-based financial planning / wealth strategies including assessment of client needs * Maintain a robust knowledge of the firm's latest planning tools, techniques and strategies * Establish and maintain relationships with the management team and inform them of circumstances that require supervisory attention/review/approval per compliance guidelines and policies * Source prospective clients and capitalize on referrals * Deliver customized solutions and the full resources of Bank of America Merrill * Understand all aspects of an optimal practice and complete the training and development needed to continue a successful career as a Financial Advisor Required Skills: * FINRA Series 7 & 66 (63 & 65 accepted, in lieu of 66) registrations required with 5+ years' experience * Established and portable practice with a minimum of $1MM in production * Experience managing client portfolios and driving growth * Proven relationship building and business development skills Desired Skills: * Bachelor's degree or higher strongly preferred * Proven ability to partner and promote lead generation. * Experience balancing investment management, sales activities and new client development. * Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC). * Possess excellent communication skills, both written and verbal * Highly entrepreneurial Shift: 1st shift (United States of America) Hours Per Week: 40

Under the direction of the IT Manager, the Senior Systems Engineer is responsible for the design, implementation, and maintenance of the organization's on-premises and cloud-based infrastructure. This role drives automation, enhances system efficiency, and aligns technology initiatives with business objectives and modernization goals. The Senior Systems Engineer will lead disaster recovery exercises, implement redundancy and high-availability strategies, and ensure infrastructure security and compliance with industry standards. This position also collaborates closely with other IT team members, business units, and stakeholders to deliver secure, scalable solutions, while mentoring junior technical staff and promoting a culture of continuous improvement and knowledge sharing. Key Responsibilities Design and implement robust, scalable on-premises and cloud-based systems that meet organizational needs. Deploy, configure, and manage cloud infrastructure and services (e.g., Azure, AWS) with a focus on performance, cost optimization, and security. Perform regular maintenance and provide support for existing systems, ensuring high availability, reliability, and optimal performance. Integrate new technologies and cloud solutions into existing environments without disrupting operations. Monitor and analyze system and cloud performance, conduct root-cause analysis, and implement proactive improvements. Ensure all systems-on-premises and cloud-are secure and compliant with organizational policies and industry standards. Create and maintain comprehensive system documentation, including design specifications, configuration baselines, and maintenance procedures. Work closely with other IT staff, business analysts, and stakeholders to achieve project goals, share knowledge, and mentor junior staff. Core Skill Competencies Technical Expertise: Advanced proficiency in system architecture, network configuration, cloud infrastructure, and software integration. Problem-Solving: Strong analytical and troubleshooting abilities to diagnose and resolve complex system and infrastructure issues. Security Awareness: Comprehensive understanding of cybersecurity principles, compliance standards, and best practices for securing hybrid environments. Project Management: Proven ability to plan, coordinate, and execute multiple projects while meeting scope, timeline, and quality objectives. Communication: Excellent verbal and written communication skills; able to translate complex technical concepts for non-technical stakeholders. Collaboration: Strong interpersonal skills with a focus on teamwork, cross-departmental collaboration, and mentoring junior staff. Physical Demands Capability to work in various environments, including data centers and server rooms. Prolonged periods of sitting and using a computer. Occasional travel may be required for on-site support and installations. Ability to work flexible work hours including on-call responsibilities. Qualifications Bachelor's degree in computer science, Information Technology, or a related field preferred. 7+ years of experience in systems engineering or solutions architecture, including infrastructure design and implementation. 5+ years of experience in senior technical roles with a focus on disaster recovery, business continuity, and redundancy planning. Expertise in Windows Server, Active Directory, VMware Cloud Director, and related infrastructure technologies. Proven experience designing and implementing disaster recovery and high-availability solutions across hybrid environments. Strong proficiency with automation and scripting tools for infrastructure deployment and management (e.g., PowerShell, Python, and Opcon). Strategic experience with Microsoft Azure, including architectural design, governance, cost optimization, and integration with on-premises infrastructure.

Under the direction of the Member Experience Supervisor, the Teller I is responsible for providing excellent customer service and handling routine financial transactions such as deposits, withdrawals, and payments accurately and efficiently and referring products and services to members. Key Responsibilities * Process customer transactions, including deposits, withdrawals, and payments. * Maintain and balance a cash drawer daily. * Assist customers with account inquiries and provide information on bank products and services. * Ensure security protocols to mitigate risk are followed. * Refer customers to appropriate bank personnel for more complex issues or services. * Follow bank policies and procedures to ensure compliance with regulations. * Promote and cross-sell bank products and services to meet customer needs. * Maintain a clean and organized work environment. * Provide exceptional customer service by addressing customer needs and concerns promptly and courteously. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. * Attention to Detail: Ensure accuracy in transactions and account handling to avoid errors and discrepancies. * Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues and work as a team player. * Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. * Problem-Solving: Ability to identify issues and resolve customer concerns efficiently. * Time Management: Efficiently manage time and prioritize tasks to meet customer needs and organizational goals. * Technical Proficiency: Familiar with Microsoft Office Suite including Word, Excel, Outlook and banking software applications. Physical Demands * Ability to stand for extended periods during working hours. * Manual dexterity to handle cash and operate office equipment. * Occasional lifting and carrying of cash drawers or office supplies up to 30 pounds. * Visual acuity to verify customer identification and transaction details. Qualifications * High school diploma or equivalent. * One year cash handling or customer service experience is preferred but not required. * Knowledge of deposit and loan products is desired * Willing to work as a team player, take on varied assignment and work a flexible schedule, including Saturdays.

Under the direction of the Director of Residential Lending, the Mortgage Loan Officer is responsible for assisting members in obtaining mortgage loans and ensuring a smooth, efficient, and positive lending experience. Cross-sell applicable products and services to meet credit union goals. Key Responsibilities • Assess members financial situations and provide tailored mortgage solutions. • Conduct thorough analyses of applicants' credit histories and financial backgrounds. • Guide members through the mortgage application process, explaining terms, conditions, and legalities. • Collaborate with real estate agents, underwriters, and other industry professionals. • Maintain up-to-date knowledge of mortgage products, lending regulations, and market trends. • Generate new business by developing relationships with real estate professionals, builders, attorneys, and personal networks. • Prepare and submit mortgage applications to underwriting for approval. • Negotiate loan terms and interest rates with applicants. • Ensure compliance with all federal and state regulations throughout the lending process. • Provide exceptional member service and maintain ongoing relationships with members. • Participate in community and industry organizations and events. Core Skill Competencies • Communication: Clear and effective communication skills, both written and verbal. • Relationship Building: Strong interpersonal skills to build and maintain professional relationships. • Analytical Skills: Ability to assess financial situations and determine appropriate mortgage solutions. • Member Focus: Commitment to providing high-quality service and fostering positive member relationships. • Detail-Oriented: Meticulous attention to detail to ensure accuracy and compliance in all documentation. • Interpersonal Skills: Strong ability to build and maintain professional relationships. • Problem-Solving: Effective problem-solving abilities to address clients' concerns and find viable solutions. • Sales Skills: Proficiency in sales techniques and ability to generate new business opportunities. • Time Management: Excellent time management skills to handle multiple tasks and deadlines efficiently. • Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and mortgage lending software including but not limited to LOS, POS and Pricing. Physical Demands • Prolonged periods sitting at a desk and working on a computer. • Occasional lifting of office supplies, up to 15 pounds. • Frequent travel may be required for meetings and events. Qualifications • Minimum of an associate's degree in business or finance with five or more years of experience in first mortgage origination. • Active well-established book of business and COIs to consistently originate production averaging a minimum funded loan volume of $1MM monthly for the most recent 24-months, previous 24-month production mix should be a minimum of 60% purchase volume. • Able to accurately determine interest rates, buy-downs, pricing for Conventional, HFAs and Government programs. • Maintain a thorough knowledge and understanding of Conventional, FHA, VA, NHHFA, USDA RD, HFAs and portfolio lending and how they work and be able to communicate these effectively to all members. • Mortgage Loan Originator (MLO) license or certification as required by state regulations. • Continuing education and training in mortgage lending practices and regulations.

Under the direction of the Loan Servicing Manager, the Loan Resolution Supervisor is responsible for overseeing and managing the loan resolution team to ensure effective handling and resolution of delinquent loans. This role requires a blend of leadership, communication, and analytical skills to develop strategies for resolving loan issues and improving department efficiency. The Supervisor ensures reasonable remedies meet the needs of the members and the Credit Union. Key Responsibilities * Supervise and mentor a team of loan resolution specialists, providing guidance and support to ensure high performance and professional development. * Develop and implement strategies for resolving delinquent loans, including negotiation with borrowers and exploring alternative payment arrangements. * Negotiate appropriate and reasonable extensions, payment plans, forbearance agreements, loan modifications * Monitor and analyze team performance metrics, prepare regular reports to be presented to the Loan Resolution Committee and Credit Committee monthly. Present potential losses in the event of loan modification, short sale, deed in lieu, repossession, liquidation, foreclosure. * Member Service: Address escalated member issues and complaints, working to find satisfactory resolutions while maintaining member relationships. * Represent the credit union in court proceedings and communicate with attorneys in all chapters of Bankruptcy. * Conduct training sessions for team members to enhance their skills and knowledge of loan resolution processes. * Maintain accurate records of all loan resolution activities and communications with borrowers. * Ensure all activities comply with relevant laws, regulations, and company policies. * Regulation Owner must stay current and knowledgeable on assigned regulations for the credit union. In partnership and with the support of the Risk Management Compliance area, ensure regulatory changes ae identified and implemented timely to assure policies and procedures accurately reflect changes as well as complete periodic reviews and tests as necessary to maintain compliance. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Leadership: Strong ability to lead, motivate, and develop a team. * Analytical Skills: Proficient in analyzing data to make informed decisions and improve processes. * Negotiation: Skilled in negotiating with members to reach mutually beneficial resolutions. * Problem-Solving: Ability to identify issues and develop effective solutions. * Attention to Detail: High level of accuracy in documentation and reporting. * Member Service: Strong commitment to providing exceptional member service. * Time Management: Ability to prioritize tasks and manage time effectively. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collections software. Physical Demands * Prolonged periods sitting at a desk and working on a computer. * Occasional lifting of office supplies, up to 15 pounds. * Ability to work in a fast-paced environment and handle high-stress situations. * Regular use of telephone and email for communication. Qualifications * Associates degree or equivalent experience with at least five years of collection experience preferably in mortgage, mobile home, consumer loan, and credit card collections * Five years Supervisory experience in collections environment to include leadership and coaching skills. * Proficiency in the understanding of Fair Debt Collection regulations and Bankruptcy practices * Proficiency in the understanding of Investor (FNMA) and PMI Company reporting and guidelines. * Must possess excellent written, verbal and negotiation skills.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: * Executes the bank's risk culture and strives for operational excellence * Builds relationships with clients to meet financial needs * Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations * Grows business knowledge and network by partnering with experts in small business, lending, and investments * Manages financial center traffic, appointments, and outbound calls effectively * Drives the client experience * Manages cash responsibilities Required Qualifications: * Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client * Collaborates effectively to get things done, building and nurturing strong relationships * Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives * Is confident in identifying solutions for new and existing clients based on their needs * Communicates effectively and confidently and is comfortable engaging all clients * Has the ability to learn and adapt to new information and technology platforms * Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking) * Applies strong critical thinking and problem-solving skills to meet clients' needs * Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations * Efficiently manages time and capacity * Focuses on results while acting in the best interest of the client * Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance Desired Qualifications: * Experience in financial services and knowledge of financial services industry, products and solutions * One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals * Six months of cash handling experience * Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance Skills: * Adaptability * Business Acumen * Customer and Client Focus * Oral Communications * Problem Solving * Account Management * Client Experience Branding * Client Management * Client Solutions Advisory * Relationship Building * Business Development * Pipeline Management * Prospecting * Referral Identification * Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Shift: 1st shift (United States of America) Hours Per Week: 40

Under the direction of the Facilities Manager, the Senior Maintenance Technician is responsible for maintaining and responding to general maintenance needs across the credit union. Effectively responding to facilities issues and emergencies as required 24/7. Key Responsibilities • Perform routine maintenance and repairs. • Coordinate with outside vendors to ensure high quality service (i.e. landscaping, snow removal). • Maintain accurate records of maintenance activities, including work performed, parts used, and equipment status. • Collaborate with other departments to schedule and prioritize maintenance tasks. • Ensure compliance with safety regulations and company policies during all maintenance activities. • Respond to emergency maintenance requests and perform necessary repairs to minimize downtime. • Maintain an inventory of spare parts and supplies, and order replacements as needed. • Responsible for developing, implementing and managing an efficient and cost effective purchasing system. • Assist the Mail Courier as a back-up for processing of incoming and outgoing mail. Core Skill Competencies • Communication: Excellent verbal and written communication skills to document maintenance activities and collaborate with team members. • Attention to Detail: Ability to perform precise work and ensure equipment is functioning correctly. • Time Management: Effective at prioritizing tasks and managing time to meet maintenance schedules and deadlines. • Adaptability: Flexible and able to adapt to changing work environments and unexpected challenges. • Safety Awareness: Thorough understanding of safety protocols and procedures to prevent accidents and injuries. Physical Demands • Standing, walking, and moving for extended periods during shifts. • Frequently lifting and carrying heavy objects, equipment, and tools up to 80 pounds. • Kneeling, crouching, and climbing to access machinery and equipment in confined spaces. • Manual dexterity to handle tools and perform precise mechanical work. • Working in various environmental conditions, including exposure to noise, dust, and extreme temperatures. • Occasional use of personal protective equipment (PPE) such as gloves, safety glasses, and ear protection. • Ability to work cooperatively as a team player, handle multiple tasks and varied assignments and work a flexible schedule including evenings and weekends. Qualifications • High school diploma or equivalent required. • Minimum of 3 years of experience in maintenance and/or repair. • Experience overseeing work performed by vendors is desired. • General knowledge of HVAC systems. • Basic computer skills to maintain maintenance records and access technical documentation.

Job Description A hired candidate will work onsite at our office in Nashua, NH Role: Responsible for the administration, implementation, support, and maintenance of server systems-both on-premises and in the cloud. Ensures all server environments are configured, secured, and maintained optimally to support business operations and compliance requirements. Coordinates system changes, patches, and upgrades with the Information Technology (IT) team. Provides support for core server services, devices, and applications, including troubleshooting, documentation, and incident resolution. Plays a key role in maintaining and optimizing the credit union's Entra (Azure) and Microsoft O365 environments, ensuring these systems operate efficiently, securely, and effectively. Supports basic networking tasks as needed to ensure seamless server operations. Responsible for the administration, implementation, support, and maintenance of the network infrastructure components on-prem and off-prem (cloud). Ensures they are maintained and configured optimally to support the business and remain in compliance. Coordinates network changes, patches, and upgrades with the rest of the Information Technology (IT) team. Assists them with support, maintenance and optimization of core network services, devices, and communications systems. Works alongside team to provide logistical support, respond to tickets, document changes, and assist with testing, assessment, diagnosis and resolution of network service outages and incidents. Responsible for maintaining and troubleshooting the credit union's Entra (Azure) and Microsoft O365 environment ensuring. the smooth operation of these systems running efficiently and effectively. Essential Functions & Responsibilities: Provide level 1 and 2 support for users requiring assistance with server, security, and IT issues. On-call coverage and occasional travel to branches may be required. Support and manage server environments in collaboration with IT management and third parties. Perform diagnostics and provide support for server-related issues. Analyze and evaluate server performance, including availability, capacity planning, and security posture. Implement and maintain server security measures, including patch management, access controls, monitoring, and vulnerability remediation. Assist with the administration of the Entra (Azure) environment, including Microsoft O365 components and SharePoint deployment. Research, recommend, and help implement new technologies to improve the server and cloud environment. Participate in the analysis and design of existing and alternative server solutions. Independently handle system monitoring, backups, application troubleshooting, and projects of all sizes. Participate in disaster recovery planning, testing, documentation, and process improvement for server systems. Perform basic networking tasks related to server connectivity, such as configuring interfaces, VLANs, and supporting network troubleshooting in collaboration with network specialists. Perform other related duties as assigned, including travel between branches and participation in on-call coverage. Knowledge and Skills: Experience Two (2) to three (3) years of similar or related experience in server or systems administration, Entra (Azure)/O365 administration in a hybrid environment, VMware administration, Windows Domain environment, and basic networking. Experience with desktop support is also valuable. Education Equivalent to a college degree (BS or BA in a relevant field). Certifications on Entra (Azure) or Microsoft related and server / network administration are a plus. Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation; resourcefulness and problem solving aptitude. Other Skills 1.Must be able to work and travel independently and use general office equipment. 2.Excellent verbal and written communication skills. 3.One or more Microsoft Technical Certifications related to Windows or Network Administration. Physical Requirements Must be able to move equipment as required to complete assigned installation and troubleshooting tasks. Lift weight 50 pounds regularly. Work Environment Reliable transportation and the ability to drive among the Credit Union branches/locations as projects and assignments dictate. This may include, having transportation to outside training courses, when required. Due to the nature of the Information Technology group activities, must be willing to work off-hours to implement projects and/or solve technical problems so as to minimize impact on members and users during normal banking hours. Remote work from hybrid a possibility Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Role: Ensure the branch meets organizational, financial, operational, service, and growth plans. Essential Functions & Responsibilities: - Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions. - Provides current and new members with Triangle's model of Service Strategy in leading by example; through coaching, and employee execution. - Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions. - Maintains communications with the Senior Vice President of Member Services; prepares and submits standard reports, and attends scheduled management meetings. - Represents the branch, as appropriate, in its relationships with members, sponsor organization(s), suppliers, other financial institutions, and similar groups. - Controls past-due and charged off accounts for the branch. - Establishes branch goals as aligned with company goals. - Compiles and evaluates individual and/or group performance relative to goals. - Accountable for all branch operations and sales goals. - Assists in branch development within the community. - Provides support and recommends actions in regards to systems and policy applications. - Monitors all branch activities to insure they are in compliance with established credit union policies and procedures. - Ensures Triangle's Service and Sales Strategies programs are adhered to through modeling, coaching, and accountability. - Performs other related duties as assigned. Knowledge and Skills: Experience * Staff development, coaching, and goal setting * Experience in a leadership role required * Lending and mortgage experience preferred * Prior Business Development and Sales Management experience Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position. Other Skills * Team Building Skills * Strong Written and/or Oral Communication Skills * Computer Literacy with Window Based Systems * Sales Acumen * Analytical Skills Physical Requirements Work Environment Member Facing/Fast Paced/Team Oriented Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Under the direction of the Business Development Team Lead, the Business Development Officer is responsible for identifying potential business opportunities, building and maintaining relationships and fostering partnerships with Regional Managers, branch sales and service, SMFS and commercial relationship manager to drive credit union growth. Acts as a relationship manager for businesses with lending relationships generally under $250M. Driving small business suite of services including deposit accounts, business loans and lines of credit, and cash management products. Key Responsibilities: * Build and maintain strong relationships with new business members to support business deposits and cash management. * Identify and evaluate potential business opportunities in the community to generate cash management and deposit opportunities including Financial Wellness@Work. * Manage internal and external Centers of Influence (COI) such as CPA's, commercial real estate brokers, and lawyers to develop new business. * Develop and implement plans to drive business growth and market expansion. * Conduct market research to identify trends, competitor activities, and opportunities. * Prepare and deliver presentations and proposals to potential members and partners. * Collaborate with internal teams to ensure alignment and execution of business strategies. * Monitor and report on the effectiveness of business development activities. * Attend industry events, conferences, and networking opportunities to promote the credit union and assist in meeting their sales goals. Core Skill Competencies: * Communication: Excellent verbal and written communication skills for interacting with potential members. * Relationship Building: Strong interpersonal skills to build and maintain professional relationships. * Analytical Skills: Strong analytical abilities to evaluate business opportunities and performance. * Sales Management: Experience in sales management and achieving sales targets. * Adaptability: Flexibility to adapt to changing market conditions and business needs. * Team Collaboration: Ability to work effectively with cross-functional teams. * Time Management: Excellent organizational skills and ability to manage multiple projects simultaneously. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and using CRM software, cash management platform and other business development tools. Physical Demands: * Ability to sit for extended periods while working at a computer. * Occasional lifting of office supplies and equipment, up to 25 pounds. * Frequent travel to meet with potential members and attend industry events. Qualifications: * Bachelor's degree in Business Administration, Marketing, or a related field. * Five years of experience in business development, sales, or retail. * Proven track record of achieving business growth targets. * Strong understanding of market dynamics and industry trends. * Ability to travel as required.

Honolulu, Hawaii;North Bethesda, Maryland; Los Angeles, California; New York, New York; Frisco, Texas; New York, New York; Farmington Hills, Michigan; Leawood, Kansas; Scottsdale, Arizona; Cincinnati, Ohio; Jacksonville, Florida; Raleigh, North Carolina; Bellevue, Washington; Salt Lake City, Utah; Wichita, Kansas; Pepper Pike, Ohio; Milwaukee, Wisconsin; El Paso, Texas; Atlanta, Georgia; Austin, Texas; Fort Worth, Texas; Worcester, Massachusetts; The Woodlands, Texas; Peoria, Illinois; Houston, Texas; Wellesley Hills, Massachusetts; Indianapolis, Indiana; Phoenix, Arizona; Houston, Texas; Wayzata, Minnesota; Carmel, California; Greensboro, North Carolina; Allentown, Pennsylvania; Columbus, Ohio; Little Rock, Arkansas; Dallas, Texas; Providence, Rhode Island; Wilmington, North Carolina; New York, New York; Albany, New York; Chicago, Illinois; Philadelphia, Pennsylvania; Garden City, New York; Melville, New York; Columbia, South Carolina; Dallas, Texas; Santa Clarita, California; San Jose, California; Pittsford, New York; Knoxville, Tennessee; Lisle, Illinois; Boston, Massachusetts; Oak Brook, Illinois; Albuquerque, New Mexico; San Antonio, Texas; Chattanooga, Tennessee; Mount Pleasant, South Carolina; Bridgewater, New Jersey; Mount Laurel, New Jersey; Paramus, New Jersey; Buffalo, New York; Norfolk, Virginia; Newport Beach, California; New Orleans, Louisiana; Northbrook, Illinois; Pasadena, California; Westlake Village, California; Boca Raton, Florida; Tulsa, Oklahoma; San Diego, California; Palm Beach Gardens, Florida; Miami, Florida; Birmingham, Alabama; Wayne, New Jersey; New York, New York; Sarasota, Florida; Tampa, Florida; Indian Wells, California; Vienna, Virginia; Lexington, Kentucky; Bakersfield, California; Savannah, Georgia; Louisville, Kentucky; Washington, District of Columbia; Short Hills, New Jersey; Wayne, Pennsylvania; Baltimore, Maryland; Los Angeles, California; Princeton, New Jersey; Pittsburgh, Pennsylvania; Fort Lauderdale, Florida; Seattle, Washington; San Francisco, California; Miami, Florida; Manchester, New Hampshire; Nashville, Tennessee; Orlando, Florida; Portland, Oregon; Palo Alto, California; Tucson, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (********************************************************************************************************** **:** Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas, and experiences, helping to create a work community that is culture driven, resilient, results focused and effective **Job Description:** If you have at least 5+ years of experience as a Financial Advisor with a transportable practice, a strong performance in a team like environment, and a drive to achieve more for you and your clients, let's connect. Contact us to get more details about our Experienced Advisor Program, competitive compensation package, and how we can help you meet your career goals. Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Lynch Wealth Management is one of the largest businesses of its kind in the world specializing in planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's financial advisors help clients pursue the life they envision through a one-on-one or team-based relationship committed to their needs. We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe when we work together, we best meet the full needs of our customers and clients. Our trusted financial advisors are equipped to deliver the combined power of the Merrill investment platform and Bank of America banking capabilities. Key Responsibilities: + Deliver a full range of goals-based financial planning / wealth strategies including assessment of client needs + Maintain a robust knowledge of the firm's latest planning tools, techniques and strategies + Establish and maintain relationships with the management team and inform them of circumstances that require supervisory attention/review/approval per compliance guidelines and policies + Source prospective clients and capitalize on referrals + Deliver customized solutions and the full resources of Bank of America Merrill + Understand all aspects of an optimal practice and complete the training and development needed to continue a successful career as a Financial Advisor Required Skills: + FINRA Series 7 & 66 (63 & 65 accepted, in lieu of 66) registrations required with 5+ years' experience + Established and portable practice with a minimum of $1MM in production + Experience managing client portfolios and driving growth + Proven relationship building and business development skills Desired Skills: + Bachelor's degree or higher strongly preferred + Proven ability to partner and promote lead generation. + Experience balancing investment management, sales activities and new client development. + Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC). + Possess excellent communication skills, both written and verbal + Highly entrepreneurial **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Under the direction of the Member Experience Supervisor, the Teller I is responsible for providing excellent customer service and handling routine financial transactions such as deposits, withdrawals, and payments accurately and efficiently and referring products and services to members. Key Responsibilities • Process customer transactions, including deposits, withdrawals, and payments. • Maintain and balance a cash drawer daily. • Assist customers with account inquiries and provide information on bank products and services. • Ensure security protocols to mitigate risk are followed. • Refer customers to appropriate bank personnel for more complex issues or services. • Follow bank policies and procedures to ensure compliance with regulations. • Promote and cross-sell bank products and services to meet customer needs. • Maintain a clean and organized work environment. • Provide exceptional customer service by addressing customer needs and concerns promptly and courteously. Core Skill Competencies • Communication: Clear and effective communication skills, both written and verbal. • Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. • Attention to Detail: Ensure accuracy in transactions and account handling to avoid errors and discrepancies. • Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues and work as a team player. • Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. • Problem-Solving: Ability to identify issues and resolve customer concerns efficiently. • Time Management: Efficiently manage time and prioritize tasks to meet customer needs and organizational goals. • Technical Proficiency: Familiar with Microsoft Office Suite including Word, Excel, Outlook and banking software applications. Physical Demands • Ability to stand for extended periods during working hours. • Manual dexterity to handle cash and operate office equipment. • Occasional lifting and carrying of cash drawers or office supplies up to 30 pounds. • Visual acuity to verify customer identification and transaction details. Qualifications • High school diploma or equivalent. • One year cash handling or customer service experience is preferred but not required. • Knowledge of deposit and loan products is desired • Willing to work as a team player, take on varied assignment and work a flexible schedule, including Saturdays.