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  • Sup Customer Service

    Health Care Service Corporation 4.1company rating

    Naperville, IL jobs

    At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. **Job Summary** This position is responsible for supervising and overseeing performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives. The Supervisor is accountable for identifying and understanding strengths and opportunities of individuals, and the larger team, and building upon those strengths to enhance the team, as well as coaching through opportunities to ensure our employees are bringing their best selves to serve our members, providers, and stakeholders. Further, this includes maintaining a safe and healthy work environment by enforcing organizational standards and core values. **Required Job Qualifications:** + Bachelor's degree and 1 year business experience OR 5 years business experience + 2 years' experience acting in a lead capacity with sound decision making skills in a customer service environment. + Experience in coaching, mentorship, and professional development. + Clear and concise written and verbal communication skills. + Analytical and organizational skills and ability to meet deadlines. + Experience in root cause analysis and problem solving. + PC proficiency to include Microsoft office products and operational systems. **Preferred Job Qualifications: ** + Previous call center experience + Knowledge of contract benefits, claim processing and inquiry procedures for supported products, system logic or the processing system. + Knowledge of the health care industry. **This is a hybrid/flex position whick requires 3 days in office; 2 days work from home.** **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!** **Pay Transparency Statement:** At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. **HCSC Employment Statement:** We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. **Base Pay Range** $54,800.00 - $121,100.00 Exact compensation may vary based on skills, experience, and location. **Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.** **Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)** For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations. Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.
    $33k-42k yearly est. 2d ago
  • Remote Patient Technology Support Specialist

    Astra Health 4.3company rating

    Elgin, IL jobs

    Astra Health West is seeking a motivated Remote Patient Technology Support Specialist to assist patients and healthcare staff with accessing, troubleshooting, and navigating digital health tools. You will play a crucial role in improving patient experience and keeping our clinical operations running smoothly. This role is ideal for individuals who enjoy tech support, problem-solving, and helping people, with or without prior healthcare experience. Key Responsibilities Provide remote support to patients using telehealth portals, patient apps, and electronic forms. Troubleshoot login issues, device compatibility, and user account errors. Assist clinic staff in resolving technical workflow challenges. Document cases in the ticketing system and escalate complex issues when necessary. Deliver outstanding customer care in every interaction. Maintain HIPAA compliance and patient privacy standards. Qualifications Required: Strong communication and customer service skills Basic technical troubleshooting ability Comfortable working fully remote Ability to multitask and problem-solve Preferred (but not required): Helpdesk, IT support, or customer service experience Healthcare or telehealth support exposure Familiarity with EHR systems (Epic, Cerner, etc.) Compensation & Benefits $72,000 $88,000 annual salary Quarterly performance bonuses Medical, dental, and vision insurance 401(k) with employer match Paid training + paid certifications Home office stipend Career advancement program with mentorship Why Work for Astra Health West? Astra Health West is committed to building a modern, tech-forward healthcare organization centered on patient experience and employee well-being. We value innovation, flexibility, and professional growth.
    $72k-88k yearly 2d ago
  • Client Relationship Manager

    Cardinal Health 4.4company rating

    Springfield, IL jobs

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** + Responsible for regularly reviewing weekly, monthly & quarterly - program activities with the client. + Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented. + Monitors all program's activities and IT projects associated with the program + Includes setting due dates and responsible parties + Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met + Regular reporting out of all program's activities + Solicit feedback from the activity/task owners on sub-tasks + Maintain up-to-date activity timeline, articulate progresses and delays + Develops and manages activities timelines to ensure all deliverables are completed on schedule. + Obtain consensus for activities risks, decisions and closures + Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities. + Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met. + Escalate delayed activities to program's leadership + If activity owners are missing deadlines consistently and/or are unresponsive. + Managing contract amendments and project change requests for the client. + Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client. + Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client's Access and Marketing teams. + Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors. + Oversee daily operations and ensure alignment with client expectations and internal standards + Supports audits and regulatory reviews as needed + Ensure financial billing accuracy + Contact healthcare professionals for clarifications and information as needed **_Qualifications_** + Min 5 years related client services experience, preferred + Min 5 years' experience in managing complex program activities with high accountability, preferred + Bachelor's degree preferred + Ability to travel - less than 25% + Proven product knowledge in business area + Licensed pharmacy technician in Texas preferred **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities. + Own and develop tracking tools to achieve specific program management goals and activities. + Create and participate in recurring business review presentations + Recommends new practices, processes, metrics, or models + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $80,900.00 - $92,400.00 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/19/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $80.9k-92.4k yearly 21d ago
  • Remote Tourism Advisor

    Wanderlust Adventures 4.0company rating

    Chicago, IL jobs

    Our company is family owned and operated! We truly strive to keep an upbeat and positive environment. We love to see our agents succeed and our clients enjoy the smooth process of allowing us to book their vacation! Job Description Our company is looking for remote Tourism Advisors ! As a Tourism Advisor, you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. smart phone, email, etc.). You are the primary point of contact for the client and will be responsible for handling all booking needs for travelers, both business and leisure, while providing exceptional customer service to exceed clients' expectations. In addition, you have access to sell package options, tours, event ticket and more. No experience required as all training and certifications are provided to become a certified agent. Responsibilities: Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events) Provide exceptional customer service to clients Maintain relationships with travel partners and vendors Work well in a group/team setting Stay up to date on the travel industry and policies Complete required certification within a timely manner Complete ongoing training with our company and travel partners Qualifications Must be at least 18 years of age Must reside in the Unites States Must have a smartphone with reliable internet access Laptop or desktop computer (highly recommend, however, not required) with reliable internet access Additional Information Skills: Ability to interact, communicate and negotiate effectively Ability to make travel and event recommendations based on clients interests Ability to manage time and be organized Attention to accuracy and detail Strong verbal and written communication skills Computer and Internet knowledge Personal travel experience is not required but will be considered an advantage Perks & Benefits: Certification and Credentials Business Opportunity High Commission Travel Discounts Various Tools & Resources & Support Company Growth Opportunity
    $69k-112k yearly est. 60d+ ago
  • Academic Medical Dosimetrist, Full-Time, Days (Hybrid Remote)

    Northwestern Memorial Healthcare 4.3company rating

    Chicago, IL jobs

    At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Academic Medical Dosimetrist (AMD) reflects the mission, vision, and values of Northwestern Medicine (NM) and adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. AMD is a part of Northwestern Memorial Hospital (NMH) which is a flagship hospital of NM with a mission of “Patients First” and affiliated with Northwestern University Feinberg School of Medicine. The AMD provides integrated clinical care and supports treatment planning, dosimetry in every aspect of the radiation treatment modalities such as 3DCRT, IMRT, VMAT, IGRT, SBRT, IORT, LDR, HDR brachytherapy, Gamma knife, MR-Linac and any future new technologies that may be acquired. Under direct supervision of Manager of Dosimetry as well as the Director of Medical Physics & Dosimetry, provide optimum, accurate and meaningful treatment plan for the radiation oncology patients under guidance of Radiation Oncologist's prescription. AMD should have creative ideas for treatment planning options, innovative techniques, and methodology for optimization of the plan that is best for the radiation treatment. AMD should be able to coordinate with Radiation Oncologist, Medical Physicist, Nursing and Therapists regarding proper patient care. AMD should coordinate and provide learning opportunities to trainees and residents as well as participate in clinical trials, clinical research, and educational mission of the department. Responsibilities: Coordinating with nursing and therapists for treatment simulation by creating processes for better patient care Understanding and implication of imaging artifacts either due to motion or prosthesis Strong understanding of anatomy for contouring normal structures in coordination with residents and Radiation Oncologists In depth understanding of imaging parameters and image fusion for contouring in MIM software Expertise in treatment planning, and should know all modules of the software Understanding of dose calculation algorithms and Monitor Unit (MU) calculation accuracy in photon and electron beam Communicates the radiation oncology team regarding treatment plan implementation, including patient setup, immobilization devices, bolus, compensators, wedges, and field arrangements Provides support to therapists for DRR, kV and portal images and other imaging parameters Clear understanding of advanced treatment planning including beam modulation (FIF, IMRT, VMAT, SBRT, MR-Linac, etc.), smart plan, and futuristic innovative plans Participate in special procedures, TBI, TSEI, HDR, etc. in terms of dosimetry and technical resource Preparation of treatment plan documentation and transfer of treatment fields to record and verify system Knowledge of making photon and electron blocks, bolus and treatment aids Active participation in clinical and didactic teaching of radiation therapy students, medical dosimetry students, medical physics residents, radiation oncology medical residents, and other trainees Active participation in clinical research and assisting radiation oncology faculties for research Serves as a resource for clinical trials, as well as planning and submissions per protocol guidelines Accurate billing of patient codes per planning/procedures Qualifications Required: Bachelor of Science degree in physical or biological sciences Certification by the Medical Dosimetrist Certification Board (MDCB) or board eligible but must be board certified (CMD) within one year of hire Strong knowledge of physics, math, dosimetry, and computer Excellent communication skills, initiative, and team spirit Preferred: Master of Science degree in physics, radiological physics, dosimetry, math Experience with Eclipse, Radformation,, MOSAIQ, CRAD, MIM, IMRT, VMAT, SBRT, IGRT, brachytherapy Clinical teaching experience Publications and conference presentation Aptitude of learning with other software Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
    $136k-202k yearly est. 4d ago
  • Program Leader I, Workforce Health & Safety, Full-time, Days (Hybrid)

    Northwestern Medicine 4.3company rating

    Winfield, IL jobs

    is $31.00 - $43.40 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more. Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine. Benefits: * $10,000 Tuition Reimbursement per year ($5,700 part-time) * $10,000 Student Loan Repayment ($5,000 part-time) * $1,000 Professional Development per year ($500 part-time) * $250 Wellbeing Fund per year ($125 for part-time) * Matching 401(k) * Excellent medical, dental and vision coverage * Life insurance * Annual Employee Salary Increase and Incentive Bonus * Paid time off and Holiday pay Description The Program Leader I, HR, Workforce Health & Safety reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Leader I, HR is responsible for providing planning, support, and overall coordination of the employee programs for the health system. Responsibilities: * Possesses strong oral and written communication skills. Effectively communicates and collaborates with all layers of management and employee groups in diverse settings. * Maintains employee inquiries, requests or reports and responds in a timely and considerate manner. * Acts as a technical and informational resources for the department running reports and applying rigorous analytical skills in support of improvement projects. * Effectively communicates and builds data process solutions. * Support the creation, development, measurement and report of departmental metrics to measure key programs and opportunities. * Possesses strong attention to detail and superior organizational skills to track progress, monitor timelines and provide administrative support for department initiatives. * Adapts behaviors and work methods in response to new information, changing conditions, customer needs and team building. * Builds trust with customers and team members. * Other duties as assigned. ADDENDUM - Program Leader I, Workforce Health & Safety * Routinely monitors employee injury data for a designated division, department, or service line. Meets with leadership and staff routinely to develop and recommend measures for assuring safe practice/behavior. * Recognizes and anticipates hazardous or unsafe practices. Identifies solutions (training, alternative products, change of practice) when unsafe behaviors or potential for injury is present. * Provides professional and consultative support (i.e., professional advice, recommendations, evaluations, inspections, development, or hands-on assistance) to assure that safe work practices, procedures, and policies follow best practice, in addition to all pertinent regulatory, accreditation, and licensure standards. * Enforces compliance with safe practice, policies, and regulatory requirements related to occupational health and safety. * Coordinates collection, compilation and reporting data from resources within NMHC, as necessary, to effectively track metrics related to occupational health and employee safety. * Maintains accurate documentation related to NMHC's occupational health and employee safety programs (i.e., Employee Injury Reports, OSHA Injury Logs, Safety Data Sheets, training records, etc). * Promotes occupational health and employee safety activities by actively participating in various hospital and system-wide committees, implementation teams, and other task force teams as assigned. * Keeps current on legislation, regulatory changes, code changes, maintains knowledge of current and emerging issues and trends in areas of specialty. Participates in regulatory processes, surveys, inspections as needed. * Supports overall Workforce Health and Safety for the system while collaborating with Leaders, Regional Managers and Program Leads and other key stakeholders. * Specific program oversight is assigned by manager and could include, but is not limited to the following: Provide support on Workforce Health and Safety system, SafetyNet, and work with the third-party programmer to ensure enhancements and or break/fixes are completed timely and on budget. Coordinate/liaison with Occupational Health partners to collaborate on projects, improve processes, and coordinate mass vaccination clinics. Provide support during integration and alignment of Workforce Health and Safety programs for acquired or merged companies. Assist with Workforce Health and Safety policy updates. Qualifications Required: * Bachelor's degree in occupational health, environmental health, healthcare administration, healthcare management, public health, or related field * One to three (1-3) years of relevant work experience Preferred: * Master's Degree in Occupational/Environmental Health, Public Health, Business, or related field and/or comparable experience * Knowledge of Joint Commission, OSHA, CMS and IDPH standards and other relevant regulatory health and safety codes * Knowledge or experience in performance improvement methodology * Experience with health and safety regulations related to healthcare and ambulatory occupancies Population Served: * NM employees in designated region or business unit(s) * Leadership * Physicians and professional staff * Infection Control & Prevention * Quality Strategies * Occupational Health * NM Vendors and Contractors * NM Campus partners * Regulatory and accreditation agencies Qualifications Required * Bachelor's degree * Analytical skills * Effective communication skills, both written and verbal * Proven software competencies (MS Office Suite) * Ability to travel to designated NM locations Preferred * N/A Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
    $31-43.4 hourly 30d ago
  • Director, Underwriting and Insurance Brokerage (Hybrid)

    Iha 4.5company rating

    Naperville, IL jobs

    Main Function The Director of Underwriting and Insurance Brokerage is responsible for managing the underwriting department and underwriting for the Illinois Provider Trust (IPT) and Medical Alliance Insurance Company (MAIC) hospital and physician professional liability programs. Supports IHA's external insurance placements. Outline of Responsibilities Execute underwriting strategy and work cooperatively with claims, risk management, and actuarial staff in the evaluation of risks for inclusion in MAIC and IPT and to assure appropriate pricing of risks Oversee the new and renewal underwriting process including renewal solicitation, application review, rating, communication of contribution/premium to members/insureds and issuance of all coverage documents Operate in accordance with Letter of Authority for MAIC new and renewal business Serve as a resource to members and insured regarding coverage and exposure issues Develop and implement underwriting guidelines and workflow processes for department and Underwriting Coordinator Supervision of Underwriting Coordinator Supports IHA's brokerage business including renewal solicitations; analyzing quotes; presentation of renewal proposals to clients; invoicing; taxes as applicable; and policy review Collaborate with internal departments including IT, and corporate finance to identify and implement process improvements Other duties as defined Qualifications A minimum of 7 years of underwriting decision-making experience preferably for medical professional liability lines. Bachelor's degree required. At least 4 years of related experience may be considered in lieu of education. Must possess Illinois Producers license or obtain license within first year of employment. Strong analytical and organizational skills. Strong written and verbal communication skills with a keen ability to communicate technical information in a concise manner. Exhibit a high degree of professionalism, and possess solid interpersonal, and customer service skills. Exceptional attention to detail, problem solving and decision-making stills. Ability to thrive during peak seasonal workload times. Proficiency in Microsoft office suite. Routine travel is required. Interested and qualified candidates may contact Chenice Thomas at ************** or via email at ***************************** . Pay Range: $124,239 to $186,359 annually, actual compensation is dependent on job-related factors such as experience, education, skills and qualifications for the role. We offer a competitive compensation package, including excellent benefits. IHA offers a full range of benefit programs based on eligibility. Click here to review our Benefit Summary.
    $124.2k-186.4k yearly Auto-Apply 60d+ ago
  • Provider Network Success Manager in Illinois

    Protocall Services 3.9company rating

    Galena, IL jobs

    Job Details Indeed - IL - Anywhere, IL Full Time $60000.00 - $70000.00 Salary ManagementWho We Are At Protocall Services Inc.: Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide. We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada. About Our Position: The Provider Network Success Manager is responsible for expanding Welltrack Connect's behavioral health provider network with a targeted focus on meeting the needs of our current Welltrack by Protocall ecosystem partners. This role leads strategic outreach and enrollment efforts to recruit high-quality therapists, prescribers, and group practices into Welltrack Connect's referral program, which includes both free and subscription-based participation options, as well as into our Flexible Credits payer program. This is a relationship-focused, mission-driven role that combines outreach, recruitment, communication, and strategic collaboration to expand access to care for students across the country and globe. Key Responsibilities: Provider Recruitment & Enrollment Manage and grow the international network of providers that Welltrack Connect partners rely on for off-campus behavioral health support Develop and execute recruitment strategies aligned with institutional partners needs such as geographic proximity, payment types, and clinical specialties. Conduct virtual meetings to educate providers about Welltrack Connect's Subscription Plans and Flexible Credits payer program. Monitor enrollment trends and implement strategies to retain and engage participating providers. Assist new provider groups in optimizing their profiles to improve visibility and lead generation. Analyze network and sales data to identify trends, opportunities, and challenges for strategy refinement. Strategic Outreach Conduct targeted outreach through email campaigns, cold calls, and virtual meetings and webinars. Manage provider recruitment pipelines using CRM tools and maintain accurate records. Effectively communicate Welltrack Connect's mission and value proposition to prospective providers. Partner Engagement Represent partner hosted meet-and-greet events with their known community providers. Provide regular reports on network development and recruitment outcomes to internal stakeholders Identify and recruit providers to address school-specific needs, including geographic or clinical gaps. Provider Network Development and Management Serve as the main point of contact for provider inquiries related to enrollment, subscription plans, and Flexible Credits program details. Manage the enrollment process for Flexible Credits, ensuring a clear, timely, and supportive onboarding experience. Cultivate with Welltrack Connect's subscription plan providers and offer data-driven insights to help demonstrate ROI and optimize their impact. Verify provider licenses flagged by internal systems to ensure compliance and mitigate operational risk. Monitor and assess network health, including diversity, saturation, and alignment with the geographical and demographic needs of Welltrack Connect's partners. Oversee the monthly billing process for Enterprise Provider Customers, ensuring timely invoicing and issue resolution. Conduct 1:1 provider calls and host webinars to support understanding of the platform and participation options. Drive initiatives that improve provider profile performance, planform engagement, and subscription plan upgrades. Cross-Functional Collaboration Collaborate with the Welltrack Connect Product Owner to streamline provider enrollment and onboarding workflows. Work with internal teams (Marketing, Product, Sales, Success, Service) to align recruitment efforts with customer priorities. Share field insights to help inform messaging, product improvements, and broader provider engagement strategy. Required Qualifications: Bachelor's degree required. 2 years of experience in outreach, recruitment, business development, or provider relations. Proficient with CRM platforms and virtual communication tools. Strong verbal and written communication skills; confident, personable, and professional in outreach settings. Ability to quickly build trust and tailor conversations to meet provider needs. Resilient, goal-oriented, and comfortable handling rejection while maintaining motivation. Results-driven with a strong sense of accountability and attention to detail. Positive, collaborative, and committed to contributing to a supportive team culture. Willingness to travel up to 5%. Qualifications Preferred Qualifications: Master's degree in behavioral health, business, public health, or healthcare administration. Knowledge of behavioral health systems, payer models, and clinical specialties. Prior experience working directly with behavioral health providers. Experience supporting mental health initiatives in higher education or community-based settings. Familiarity with digital health platforms or provider onboarding workflows. Compensation & Benefits Competitive salary with performance-based bonuses. Comprehensive health benefits, 401(k) with company match, and professional development opportunities. Flexible remote work environment Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
    $60k-70k yearly 60d+ ago
  • Licensed Crisis Counselor - Fully Remote in Joliet, IL

    Protocall Services 3.9company rating

    Joliet, IL jobs

    Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in IL and hold one of the following): LSW LPC LCPC LCSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Illinois residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
    $45k-59k yearly est. 6d ago
  • Collections Specialist, Patient Financial Services

    Midwest Orthopaedics at Rush 3.9company rating

    Westchester, IL jobs

    It's the people that make the difference. Are you ready to make your impact? Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics. Ready to join? We are looking for a Collections Specialist, Patient Financial Services to join our team. The position will be based at the corporate office located in Westchester, IL near Oak Brook. This is a work from home position; however, the candidate must be flexible to train onsite. As a Collections Specialist, Patient Financial Services you must possess strong communication, attention to detail and collaboration with all parties involved. Essential Duties and Responsibilities include the following. Other duties may be assigned. Answer incoming calls into call center and assist patients/insurance companies with account questions in a courteous and timely manner. Ensure patient/insurance companies understand the billing statements and processes to provide the highest level of customer care. Facilitate follow-up communications with insurance companies and patients regarding claim/payment status through practice management system and reporting tools. Document all actions and maintain a permanent record of patient accounts to ensure a sufficient audit trail Review and adjust balances according to fee schedules and management/MD requests, able to verify that claims have processed correctly by the insurance plan. Research and obtain necessary documentation for insurance companies to process outstanding claims. Identify denials and appeal with proper documentation within a timely manner to secure payment. Answers patients' questions regarding statements and insurance coverage. Telephones or emails insurance carriers, adjusters and/or third-party companies to resolve unpaid balances. Responds and handles attorney requests for bills as well as any questions regarding balances. Also negotiates settlements as cases close. Any other duties as assigned. Education and/or Experience High school diploma or general education degree (GED) Minimum of 2+ years of accounts receivable/collection experience in Workers Compensation; preferably in an Orthopedic practice. Experience dealing with attorneys is a plus. What's in it for you? MOR offers their employees a comprehensive compensation and benefits package. Pay Rate: $19.00 - $23.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package. Medical, Dental and Vision Insurance. Paid Time Off and Paid Holidays. Company-paid life and long-term disability insurance. Voluntary life, AD&D, and short-term disability insurance. Critical Illness and Accident Insurance. 401(k) Savings Plan. 401(k) Employer Contribution. Pet Insurance. Commuter Benefits. Employee Assistance Program (EAP). Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA). HSA Employer Contribution (when enrolled in a HDHP). Tuition Reimbursement. Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana. Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.
    $19-23 hourly 60d+ ago
  • Pharmacy Billing Technician - Remote

    Heritage Operations Group 3.9company rating

    Minonk, IL jobs

    New exciting remote billing opportunity! Green Tree Pharmacy is a long term care pharmacy located in Minonk, IL, which currently serves almost 100 long term care facilities. As we continue to expand our services, we are in need of a Long-Term Care Billing Analyst. Responsibilities: * Understand all aspects of Long-Term Care Pharmacy Billing operations * Audit Resident profiles to ensure payment information is accurate * Manage census actions and reconciliation on a daily basis * Independently complete daily audit reports * Research and resolve Accounts Receivable questions from families regarding insurance and Medicaid * Work closely with internal team members to ensure the highest level of customer service is maintained * Ensure accurate and timely facility invoicing * Adjudication/Post Consumption billing Required Experience: * Ability to work effectively in a fast-paced environment and meet tight deadlines * Strong analytical skills and attention to detail * Available to work assigned schedule Monday-Friday 9:00am-5:30pm, with rotating Saturdays Preferred Experience: * Licensed Pharmacy Technician * Experience with Framework and Point Click Care (PCC) * Previous Pharmacy experience * Proficiency in Microsoft Excel, including moderate functions such as VLOOKUP, SUMIF, COUNTIF, and PivotTables Benefits: * Competitive compensation * DailyPay * Paid time off * Paid holidays * Health insurance for full-time employees * Dental insurance for full-time employees * Vision insurance for full-time employees * Employer-paid life insurance for full-time employees * Employee assistance program * Voluntary benefit plans offered to full- and part-time employees * Retirement plan * Wellness program * Free continuing education through Relias * Great team to work alongside * Further benefit details listed on total rewards guide
    $33k-40k yearly est. 6d ago
  • Vice President-Federal Communications and Marketing (Hybrid Remote - McLean, VA / DC Area)

    Maximus 4.3company rating

    Chicago, IL jobs

    Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00
    $96k-182k yearly est. Easy Apply 2d ago
  • Culinary Remote Call Center PRN

    Intermountain Health 3.9company rating

    Springfield, IL jobs

    Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. **Work Schedule** + **PRN, on call or as needed** + **Remote Position, must be a Utah Resident** + **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening + **Hours of Operation:** Sunday-Saturday 0630 - 1930 + **Required:** Rotating holidays and weekends + **Benefits Eligible: No** **Essential Functions** + Takes patient meal selections and modifies them using system standards to meet provider orders. + Checks trays for accuracy during meal assembly. + Communicates clearly to both clinical and culinary caregivers. + Collects and inputs nutrition screening information + May complete calorie count and nutrition analysis as dictated by facility + Utilizes a computer to run reports and take orders. + Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels) + Performs accurate credit transactions according to system standards and independently resolves basic customer service issues. **Skills** + Nutrition + Diet Management + Computer Literacy + Interpersonal Communication + Active Listening + Coordinating tasks with others + Patient Interactions + Attention to detail **Qualifications** + Virtual Screening through Microsoft Teams before application submitted to Hiring Manager + **Residential Home address and work from home address must be within the state of Utah** + **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services) + Experience in Food Service, Nutrition Services, or healthcare call center (preferred) + Demonstrated ability to work with modified diets (preferred) + Demonstrated ability to provide exceptional customer service (preferred) **Physical Requirements:** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Location:** Vine Street Office Building **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.22 - $23.68 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $27k-31k yearly est. 6d ago
  • IT Systems Administrator III

    Touchette 3.9company rating

    Collinsville, IL jobs

    The Systems Administrator III sets up, configures, and supports our enterprise systems and ensures that plans, controls, processes, standards, policies, and procedures are documented and aligned with Touchette Regional Hospital and SIHF Healthcare IS standards. They are also responsible for mentoring junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when required. They provide their expert opinion to leadership when required and assists leadership in assessment, planning or evaluation of tasks or projects assigned to themselves or junior staff. Handles advanced systems & systems security support issues. Performs as a critical member of a cohesive, information systems team; while also maintaining the stability, security, availability, performance, and support of the organization's enterprise systems. This includes creating and maintaining a variety of hospital information systems, applications, storage, email, and database systems. This position provides support for systems and applications including, but not limited to AWS, Microsoft 365, Microsoft Servers, and Workstations, Linux, Citrix, Meditech, Athena, Exchange, Active Directory, VMWare, Veeam, SCCM, PDQ Deploy, DUO, CyberArk, LogRhythm, Netwrix and MS SQL server, etc. This individual participates in technical research and planning to enable the business to operate effectively and securely. The position is responsible for providing after hour, holiday, and weekend support as required and all other duties as assigned. Essential Functions and Responsibilities: Gather and analyze user needs and requirements in accordance with IT processes. Develop, provide, and maintain necessary documentation for all systems applications and server systems. Manage systems monitoring applications using related monitoring tools; proactively address anomalies. Assist with systems infrastructure, systems security, and systems maintenance in a multi-hospital & multi-healthcare clinic environment. Participates in IT department, team, user group and technology governance meetings. Maintains appropriate system documentation in ticketing and/or project tracking systems in accordance with department standards. Determine and implement best-practice solutions for common and unique infrastructure or server systems issues without direct supervision. Conduct research on network products, services, protocols, and standards in support of systems and software procurement and development efforts. Installs and maintains operating systems and security patching. Uses strong technical background, including expert knowledge of systems administration tools and best practices to support the organization's IT functions and needs. Diagnoses and repairs server, workstation, application, database, and storage failures Responsible for applying monitoring, endpoint security and capacity planning of organizational information systems, applications or services where appropriate. Manages backup and restore processes and maintains general health of backup environment. Creates, configures, maintains, and monitors servers, workstations, applications, and other enterprise systems whether virtual or physical. Resolves outages, escalations and completes projects in a timely fashion. Provides after hour, weekend, and holiday technical support as assigned. Makes themselves available after hours for escalations and support as needed. Makes technical recommendations to leadership as required as part of the enterprise planning and budgeting process. Creates project plans and maintains budgeting processes in support of the IS department leadership. Maintains data center environment and monitoring equipment. Documents new or undocumented information systems policies, procedures, controls, plans, processes, and standards. Provides in person or on-line training and creates presentations on policies, procedures, controls, plans, processes, and standards when required. Works professionally and collaboratively with management, staff, and peers to meet organizational objectives. Works collaboratively to resolve service interruptions and identify hardware, application, or service enhancements. Maintains high work ethic and standards. Attends meetings as assigned and performs related tasks in a timely manner. Always provides quality customer service to all internal and external customers. Mentors junior staff, by displaying and demonstrating high standards, work ethic and by providing guidance, assistance and training when required. Continually looking to automate processes and to improve security of any process or procedure. This position is hybrid work-from-home, and this individual must be able to perform effectively from both environments. Performs all other duties as assigned. Minimum Qualifications: Education Bachelor's degree in health care, Business Administration, Computer Information Systems or related fields, or equivalent work experience. Experience: 8+ years' experience working in a Systems Administration II+ role. Strong experience with storage technologies Provides potential solutions when presenting problems or issues. Works with and through management to address any interpersonal or other non-technical issues. VMWare experience required. Microsoft Active Directory experience required. Microsoft SCCM or SmartDeploy experience is a plus. Microsoft SQL Server experience is a plus. Microsoft Exchange experience is a plus. Strong experience with Microsoft Workstation and Server security functions, protocols, and technologies. Strong experience with Microsoft Server 2003, 2008, 2012, 2016, DNS, DHCP, Microsoft Workstation 10, 11, Active Directory, SQL Server, networking, Group Policy, and other Windows Server functionality. Linux experience a plus. Veeam experience required. Familiarity with health care data. Certifications, Licenses, and Registrations Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent certification. Microsoft 365 Certified: Enterprise Administrator Expert a plus. VMWare certification a plus. Veeam certification a plus. Skills and Abilities Ability to set priorities and manage workflows. Ability to work effectively and communicate professionally with staff, patients, and external agencies. Clearly identifies objectives and executes upon those objectives. Ability to exercise initiative, problem-solving, and decision-making skills. Excellent documentation traits Have integrity, initiative, and focus. Strong organizational skills Ability to work in a fast-paced environment. Ability to multi-task and work autonomously. Ability to be flexible with job duties. Ability to work independently under minimal supervision. Exceptional critical thinking and problem-solving ability. Strong interpersonal skills to assist non-technical individuals with complex technical issues. Attention to detail. Physical Demands: Must be able to sit and/or stand for prolonged periods of time Must be able to wear personal protective equipment (PPE) (mask, gown, gloves) when required Must be able to use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; climb ladders; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Must occasionally lift and/or move up to 50 pounds; 100 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. FLSA Statement: This position is classified as exempt under the Fair Labor Standards Act (FLSA). EEO Statement: Touchette Regional Hospital is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $61k-77k yearly est. 7d ago
  • Licensed Counselor & Art Therapist (Flexible Schedule)

    Tabularasa Integrative Health Inc. 3.5company rating

    Gurnee, IL jobs

    Job DescriptionBenefits/Perks Flexible Scheduling (Work in office and from home) Competitive Compensation Hiring ART, LPC, LCPC, LCSW, or LMFT Bilingual/Spanish plus but not required Job Summary We are seeking a licensed Mental Health Art Therapist to join our team! In this role, you will diagnose and treat psychological disorders, teach communication skills, assist patients in addressing dysfunctional behaviors, and guide them through crises. If you are an experienced therapist passionate about providing high-quality care and mental health solutions, we want to hear from you! Responsibilities Perform intake assessments Provide mental health therapy for individuals, couples, families, and children Create individualized treatment plans for each client Use evidence-based treatment methods to facilitate group and individual treatments Maintain detailed and accurate documentation of patient information and treatment plan Adhere to all facility and licensing standards Qualifications Masters degree in counseling, social work, or similar field & be either working towards Art Therapy License or be an Art Therapist Current and unrestricted therapy license in the State of Illinois Previous experience as a mental health therapist preferred Basic Life Support (BLS) and CPR certified Excellent communication and interpersonal skills Highly organized Flexible work from home options available.
    $53k-80k yearly est. 8d ago
  • Senior Global Marketing Product Manager, Continence Care - Libertyville, IL (Hybrid)

    Hollister Incorporated 4.3company rating

    Libertyville, IL jobs

    Company: Hollister Incorporated We Make Life More Rewarding and Dignified Department: Marketing The Senior Global Product Manager is accountable for the lifecycle performance, stewardship and commercial execution of assigned products within the Continence Care portfolio. This role ensures the products remain user-focused, fit for purpose and competitive from launch to discontinuation. By gathering and acting on user insights, the Global Product Manager represents product needs across internal stakeholders, ensuring alignment with global marketing strategies. The role is hands-on, requiring operational accountability for product updates, lifecycle decisions, and regional support to drive global adoption. This role has an onsite requirement of 3 days per week at a minimum. Key Responsibilities: * Own assigned product categories across the full lifecycle (launch to discontinuation). * Contribute to portfolio strategy by aligning product-level decisions with broader business and therapy-area objectives. * Monitor product performance, usability and competitiveness. * Lead stewardship activities, including updates to product, labelling, packaging and training. * Gather and act on user, clinician and regional feedback to address adoption barriers. * Represent customer and market needs in cross-functional teams. * Contribute to launch readiness and ensure product claims, training and materials are accurate and compliant. * Enable sales and commercial teams with product-specific knowledge, clinical data, training content and adoption tools. * Conduct business reviews, forecasts, and develop business cases for improvements or extensions. * Collaborate internally to ensure product availability, manage lifecycle changes and plan for product transitions. * Partner with regional teams to communicate product updates and ensure compliance. * Support global training and knowledge transfer across global markets. Work Experience and Requirements: * 5+ years of experience in a global, regional or country product or marketing management role, preferably in medical devices, pharmaceutical or healthcare. * Desirable - Degree in Marketing or Business. * Proven track record in product lifecycle management, post-market surveillance and product stewardship. * Strong experience collaborating within cross-functional teams. * Demonstrated ability to translate user and market insights. * Experience supporting global product launches and managing in-market product updates. * Excellent communication and stakeholder management skills, with the ability to balance commercial objectives with product stewardship requirements. Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings. * The anticipated base pay range for this position is $102,856 - $161,631 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors. * The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs. * The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions. * The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status. * The Company's additional benefits include: education assistance and adoption assistance benefit programs. #LI-Hybrid About Hollister Incorporated Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings. EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job Req ID: 35228 Job Segment: Senior Product Manager, Marketing Manager, Pharmaceutical Sales, Product Manager, Product Marketing, Operations, Marketing, Sales
    $102.9k-161.6k yearly 48d ago
  • Infrastructure Engineer

    Midtown Athletic Clubs 4.2company rating

    Chicago, IL jobs

    Midtown is seeking an Infrastructure Engineer to join our world-class team at our Chicago headquarters. The team is based in our HQ office in Chicago (3611 N Kedzie Ave.) and supports all club locations. The role is hybrid work-from-home and required to also come in the office in Chicago 2 days per week (Monday/Tuesday) The position is based in the Chicago area and will involve travel to Midtown club locations. About Our Company We work at Midtown to inspire people to transform their lives-and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization. Who We Want We are looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday. The Position The Infrastructure Engineer is responsible for implementing, supporting, and maintaining Midtown's infrastructure systems. The position is a hands-on technical role and requires a strong foundation in on-premise networking and infrastructure, as well as expertise in Microsoft Azure cloud services. The Infrastructure Engineer will work on projects, serve as escalated support, and help monitor server systems to ensure reliable uptime, performance, and security across all our corporate and athletic club locations. This person is responsible for analyzing the needs of the business and working with the Midtown IT team to implement new cost-efficient technical directives and present project plans on how to best address infrastructure issues/shortcomings. The team is based in our HQ office in Chicago (3611 N Kedzie Ave.) but will require frequent travel to all Midtown locations as projects require. The role is hybrid work-from-home and required to also come in the office in Chicago This position is based in the Chicago area and will involve frequent travel to all eight Midtown club locations as projects require ROLE AND RESPONSIBILITIES Design, deploy, and maintain on-premise and Azure cloud infrastructure using performance and security best practices. Implement hybrid cloud solutions integrating SaaS and on-premise systems. Manage Azure resources including VMs, networks, storage, and containers. Support and maintain Hyper-V infrastructure. Apply security best practices and ensure compliance with data protection regulations. Implement RBAC, network security groups, and collaborate on vulnerability remediation. Manage LAN, SD-WAN, Wi-Fi, VPNs, and firewalls. Maintain hybrid Microsoft Entra ID and Active Directory infrastructure including Group Policy management. Monitor system performance using tools which include Microsoft SCOM, Azure Monitor, Application Insights, and Log Analytics. Ensure high availability (HA), disaster recovery (DR), and business continuity (BCP) in on-premise and Azure cloud environments. Optimize infrastructure services for the best cost efficiency and scalability. Support software developer infrastructure including Azure containers, APIs, and app services. Work with IT Security team to review security configurations, identify risk items, and perform vulnerability remediation. Serve as an escalation point for infrastructure and support teams. Maintain technical documentation and ensure alignment with security standards. Provide off-hours support for critical upgrades/outages and conduct periodic site visits (25% travel). Other duties assigned by manager. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelors in IT-related field or certificate equivalent. 4+ years in Infrastructure Engineering. 3+ years with Azure design/support. Skilled in Azure Rights Management & Cloud App Security. Proficient in PowerShell. SCCM/SCOM, Active Directory, Group Policy expertise. Hands-on with networking, virtualization, DNS, DHCP, ADFS, Firewall, VPN, certificate management. Deep knowledge of Microsoft 365, Exchange, SharePoint, Teams, Intune, Defender, Purview. Strong communication and problem-solving skills. Eager to work with multiple teams and projects at the same time. Experienced in a on-premise/cloud admin or similar role. PREFERRED SKILL Azure Network Engineer Associate (AZ-305), Azure Developer Associate (AZ-204), Microsoft Azure Administrator Associate (AZ-104). Azure-based app development resources which include containers, APIs, and app services. CCNA or Network related certificate/degree. Business Continuity or Disaster Recovery planning experience. IT Security Remediation experience. ASSOCIATE BENEFITS Complimentary club membership. Discounts on Midtown products and services. Access to hundreds of free courses for professional development. Health insurance for eligible full-time associates (30+ hours a week). And more. Associate Benefits Members of the Midtown team receive: Salary Range: $105,000-$115,000. The actual compensation will depend on experience, and/or additional skills you bring to the table. Complimentary club membership Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates. You may also visit: ********************************************** This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. MIDTOWN is an Equal Opportunity Employer.
    $105k-115k yearly Auto-Apply 31d ago
  • Program Leader I, Workforce Health & Safety, Full-time, Days (Hybrid)

    Northwestern Memorial Healthcare 4.3company rating

    Winfield, IL jobs

    At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description The Program Leader I, HR, Workforce Health & Safety reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Leader I, HR is responsible for providing planning, support, and overall coordination of the employee programs for the health system. Responsibilities: Possesses strong oral and written communication skills. Effectively communicates and collaborates with all layers of management and employee groups in diverse settings. Maintains employee inquiries, requests or reports and responds in a timely and considerate manner. Acts as a technical and informational resources for the department running reports and applying rigorous analytical skills in support of improvement projects. Effectively communicates and builds data process solutions. Support the creation, development, measurement and report of departmental metrics to measure key programs and opportunities. Possesses strong attention to detail and superior organizational skills to track progress, monitor timelines and provide administrative support for department initiatives. Adapts behaviors and work methods in response to new information, changing conditions, customer needs and team building. Builds trust with customers and team members. Other duties as assigned. ADDENDUM - Program Leader I, Workforce Health & Safety Routinely monitors employee injury data for a designated division, department, or service line. Meets with leadership and staff routinely to develop and recommend measures for assuring safe practice/behavior. Recognizes and anticipates hazardous or unsafe practices. Identifies solutions (training, alternative products, change of practice) when unsafe behaviors or potential for injury is present. Provides professional and consultative support (i.e., professional advice, recommendations, evaluations, inspections, development, or hands-on assistance) to assure that safe work practices, procedures, and policies follow best practice, in addition to all pertinent regulatory, accreditation, and licensure standards. Enforces compliance with safe practice, policies, and regulatory requirements related to occupational health and safety. Coordinates collection, compilation and reporting data from resources within NMHC, as necessary, to effectively track metrics related to occupational health and employee safety. Maintains accurate documentation related to NMHC's occupational health and employee safety programs (i.e., Employee Injury Reports, OSHA Injury Logs, Safety Data Sheets, training records, etc). Promotes occupational health and employee safety activities by actively participating in various hospital and system-wide committees, implementation teams, and other task force teams as assigned. Keeps current on legislation, regulatory changes, code changes, maintains knowledge of current and emerging issues and trends in areas of specialty. Participates in regulatory processes, surveys, inspections as needed. Supports overall Workforce Health and Safety for the system while collaborating with Leaders, Regional Managers and Program Leads and other key stakeholders. Specific program oversight is assigned by manager and could include, but is not limited to the following: Provide support on Workforce Health and Safety system, SafetyNet, and work with the third-party programmer to ensure enhancements and or break/fixes are completed timely and on budget. Coordinate/liaison with Occupational Health partners to collaborate on projects, improve processes, and coordinate mass vaccination clinics. Provide support during integration and alignment of Workforce Health and Safety programs for acquired or merged companies. Assist with Workforce Health and Safety policy updates. Qualifications Required: Bachelor's degree in occupational health, environmental health, healthcare administration, healthcare management, public health, or related field One to three (1-3) years of relevant work experience Preferred: Master's Degree in Occupational/Environmental Health, Public Health, Business, or related field and/or comparable experience Knowledge of Joint Commission, OSHA, CMS and IDPH standards and other relevant regulatory health and safety codes Knowledge or experience in performance improvement methodology Experience with health and safety regulations related to healthcare and ambulatory occupancies Population Served: NM employees in designated region or business unit(s) Leadership Physicians and professional staff Infection Control & Prevention Quality Strategies Occupational Health NM Vendors and Contractors NM Campus partners Regulatory and accreditation agencies Qualifications Required Bachelor's degree Analytical skills Effective communication skills, both written and verbal Proven software competencies (MS Office Suite) Ability to travel to designated NM locations Preferred N/A Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
    $42k-72k yearly est. 28d ago
  • Locum Remote Days, Swing and Overnight Radiology Coverage needed

    All Star Healthcare Solutions 3.8company rating

    Libertyville, IL jobs

    All Star Healthcare Solutions is seeking a Radiologist for Remote Overnight Locum coverage in Illinois. Some details include: Hours are either, 7a‐5p, 5p‐12a or 5p‐1a, or 11p‐7a or 12a‐7a Predominantly CT studies ~20 CT's per night on average Other modalities are primarily US and plain film, with an occasional MR Multiple weeks offered each month, ongoing When can you start and what availability can you offer? All Star Healthcare Solutions benefits: Competitive pay; Malpractice coverage; Paid and coordinated travel services; Full‐service agency; 24/7 professional and reliable service; Dedicated, specialty‐specific consultants; Member of NALTO Founded in 2003, All Star has grown into a full‐service, award‐winning staffing company with more than 22 years of proven success. Today, we serve 450,000+ providers and facilities nationwide. Here, it's not just about covering shifts ‐ it's about building lasting partnerships and supporting careers that are happier, healthier, and more rewarding.
    $66k-92k yearly est. 19d ago
  • Licensed Crisis Counselor - Fully Remote in Chicago, IL

    Protocall Services 3.9company rating

    Chicago, IL jobs

    Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in IL and hold one of the following): LSW LPC LCPC LCSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Illinois residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
    $46k-59k yearly est. 6d ago

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