Patient Access Representative jobs at St. Tammany Health System

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient's permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High school diploma or equivalent Preferred - Associate's degree Work Experience Required - One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) * Must have computer skills and dexterity required for data entry and retrieval of information. * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Must be proficient with Windows-style applications, various software packages specific to role and keyboard. * Strong interpersonal skills. * Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations. * Skills to effectively present information and respond to questions from patients and customers, with proficiency. * Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism. * Good organizational, time management, and conflict resolution skills. * Excellent decision making skills; good analytical skills with a strong attention to detail are necessary. * Ability to work collaboratively with other departments. * Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties * Provide excellent customer service to all patients, guests, and family members. * Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. * Ensures all required forms are completed and other paperwork/documents are gathered and accurate. * Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. * Performs financial analysis of each case and informs patient of financial responsibility * Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. * Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ************ (select option 1) or ******************* (mailto:*******************) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient's permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High school diploma or equivalent Preferred - Associate's degree Work Experience Required - One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) * Must have computer skills and dexterity required for data entry and retrieval of information. * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Must be proficient with Windows-style applications, various software packages specific to role and keyboard. * Strong interpersonal skills. * Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations. * Skills to effectively present information and respond to questions from patients and customers, with proficiency. * Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism. * Good organizational, time management, and conflict resolution skills. * Excellent decision making skills; good analytical skills with a strong attention to detail are necessary. * Ability to work collaboratively with other departments. * Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties * Provide excellent customer service to all patients, guests, and family members. * Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. * Ensures all required forms are completed and other paperwork/documents are gathered and accurate. * Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. * Performs financial analysis of each case and informs patient of financial responsibility * Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. * Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 5 select option 1) or (mailto: ) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. xevrcyc All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient's permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. This job is responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types. Schedule Various Shifts - Weekends and Holidays Education Required - High school diploma or equivalent Preferred - Associate's degree Work Experience Required - One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) * Must have computer skills and dexterity required for data entry and retrieval of information. * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Must be proficient with Windows-style applications, various software packages specific to role and keyboard. * Strong interpersonal skills. * Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations. * Skills to effectively present information and respond to questions from patients and customers, with proficiency. * Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism. * Good organizational, time management, and conflict resolution skills. * Excellent decision making skills; good analytical skills with a strong attention to detail are necessary. * Ability to work collaboratively with other departments. * Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties * Provide excellent customer service to all patients, guests, and family members. * Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. * Ensures all required forms are completed and other paperwork/documents are gathered and accurate. * Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. * Performs financial analysis of each case and informs patient of financial responsibility * Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. * Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ************ (select option 1) or ******************* (mailto:*******************) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient's permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High school diploma or equivalent Preferred - Associate's degree Work Experience Required - One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) * Must have computer skills and dexterity required for data entry and retrieval of information. * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Must be proficient with Windows-style applications, various software packages specific to role and keyboard. * Strong interpersonal skills. * Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations. * Skills to effectively present information and respond to questions from patients and customers, with proficiency. * Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism. * Good organizational, time management, and conflict resolution skills. * Excellent decision making skills; good analytical skills with a strong attention to detail are necessary. * Ability to work collaboratively with other departments. * Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties * Provide excellent customer service to all patients, guests, and family members. * Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. * Ensures all required forms are completed and other paperwork/documents are gathered and accurate. * Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. * Performs financial analysis of each case and informs patient of financial responsibility * Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. * Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ************ (select option 1) or ******************* (mailto:*******************) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient's permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High school diploma or equivalent Preferred - Associate's degree Work Experience Required - One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) * Must have computer skills and dexterity required for data entry and retrieval of information. * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Must be proficient with Windows-style applications, various software packages specific to role and keyboard. * Strong interpersonal skills. * Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations. * Skills to effectively present information and respond to questions from patients and customers, with proficiency. * Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism. * Good organizational, time management, and conflict resolution skills. * Excellent decision making skills; good analytical skills with a strong attention to detail are necessary. * Ability to work collaboratively with other departments. * Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties * Provide excellent customer service to all patients, guests, and family members. * Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. * Ensures all required forms are completed and other paperwork/documents are gathered and accurate. * Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. * Performs financial analysis of each case and informs patient of financial responsibility * Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. * Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 5 select option 1) or (mailto: ) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. xevrcyc All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. Please read the following thoroughly to ensure you are the right fit for this role before applying. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient's permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. This job is responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types. Schedule Various Shifts - Weekends and Holidays Education Required - High school diploma or equivalent Preferred - Associate's degree Work Experience Required - One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) * Must have computer skills and dexterity required for data entry and retrieval of information. * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Must be proficient with Windows-style applications, various software packages specific to role and keyboard. * Strong interpersonal skills. * Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations. * Skills to effectively present information and respond to questions from patients and customers, with proficiency. * Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism. * Good organizational, time management, and conflict resolution skills. * Excellent decision making skills; good analytical skills with a strong attention to detail are necessary. * Ability to work collaboratively with other departments. * Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties * Provide excellent customer service to all patients, guests, and family members. * Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. * Ensures all required forms are completed and other paperwork/documents are gathered and accurate. * Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. * Performs financial analysis of each case and informs patient of financial responsibility * Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. * Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. * Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. * Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 5 select option 1) or (mailto: ) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. xevrcyc All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACH's patients that are referred to other providers for specialty services. Follow up on SWLACHs' referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patient's records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS' Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.

JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACHs patients that are referred to other providers for specialty services. Follow up on SWLACHs referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patients records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.

SWLA CENTER FOR HEALTH SERVICES JOB TITLE: Patient Access Coordinator (PAC I and PAC II) DEPARTMENT: Call Center SUPERVISED BY: Site Operations Manager SUMMARY: We are looking for a professional, service-oriented team player to join our very busy clinic. As a Patient Access Coordinator, you will be the first point of contact and play an essential role in creating a welcoming and supportive environment for our patients and guests. Candidates must be able to manage large amounts of inbound and outbound calls in a timely manner. PACs are required to accurately schedule both new and established patients. EDUCATION, TRAINING AND EXPERIENCE: High school graduate or GED certificate. Medical Assistant training or certification preferred. Switchboard experience desired. Experience in healthcare, healthcare office, call center, switchboard, or reception. JOB RESPONSIBILITIES: Responsible for releasing center telephones from answering service no later than 30 minutes prior to the start of the clinic operations. Answer at least 100 calls per day Answer patient calls on the first ring and within 60 seconds Handle calls for all SWLA Center for Health Services sites Responsible for turning the phones over to the answering service each day, 5 minutes prior to the conclusion of clinic operations. Manage large amounts of inbound and outbound transfers in a timely manner. Answer incoming calls promptly, courteously, and with a smile. Input data into the company computer platform to keep patient records updated. Maintain customer satisfaction ratings based upon the criteria provided. Follow established communication script(s) while answering and screening incoming telephone calls and directing calls to appropriate staff. Maintain effective communication with clinical staff of cancellations, walk-ins, and late arrivals for appointments. Assist scheduling specialist with rescheduling patients when providers are unable to fulfill clinic obligations or have moved their assigned clinic schedules. Document all patient messages in EHR, with detailed information including given name, return phone number, and the date and time of call. Upon receiving calls from hospitals and nursing homes, obtain information and inform nurses of the nature of the call immediately. Use company policies to determine if there can be an immediate resolution to a patient issue or if the issue requires Managerial input. Participate in training and other learning opportunities to expand knowledge of company and position. Attend organizational and departmental huddles Demonstrate a commitment to the SWLA Center for Health Services Pillars (Access, Quality, Compassion, Community, Innovation, and Service) Other duties as assigned by Supervisor.

JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the strictest confidentiality when handling patient information. This position assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACHs patients that are referred to other providers for specialty services. Follow up on SWLACHs referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patients records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.

Job DescriptionSalary: DOE SWLA CENTER FOR HEALTH SERVICES JOB TITLE: Patient Access Coordinator (PAC I and PAC II) DEPARTMENT: Call Center SUPERVISED BY: Site Operations Manager SUMMARY: We are looking for a professional, service-oriented team player to join our very busy clinic. As a Patient Access Coordinator, you will be the first point of contact and play an essential role in creating a welcoming and supportive environment for our patients and guests. Candidates must be able to manage large amounts of inbound and outbound calls in a timely manner. PACs are required to accurately schedule both new and established patients. EDUCATION, TRAINING AND EXPERIENCE: High school graduate or GED certificate. Medical Assistant training or certification preferred. Switchboard experience desired. Experience in healthcare, healthcare office, call center, switchboard, or reception. JOB RESPONSIBILITIES: Responsible for releasing center telephones from answering service no later than 30 minutes prior to the start of the clinic operations. Answer at least 100 calls per day Answer patient calls on the first ring and within 60 seconds Handle calls for all SWLA Center for Health Services sites Responsible for turning the phones over to the answering service each day, 5 minutes prior to the conclusion of clinic operations. Manage large amounts of inbound and outbound transfers in a timely manner. Answer incoming calls promptly, courteously, and with a smile. Input data into the company computer platform to keep patient records updated. Maintain customer satisfaction ratings based upon the criteria provided. Follow established communication script(s) while answering and screening incoming telephone calls and directing calls to appropriate staff. Maintain effective communication with clinical staff of cancellations, walk-ins, and late arrivals for appointments. Assist scheduling specialist with rescheduling patients when providers are unable to fulfill clinic obligations or have moved their assigned clinic schedules. Document all patient messages in EHR, with detailed information including given name, return phone number, and the date and time of call. Upon receiving calls from hospitals and nursing homes, obtain information and inform nurses of the nature of the call immediately. Use company policies to determine if there can be an immediate resolution to a patient issue or if the issue requires Managerial input. Participate in training and other learning opportunities to expand knowledge of company and position. Attend organizational and departmental huddles Demonstrate a commitment to the SWLA Center for Health Services Pillars (Access, Quality, Compassion, Community, Innovation, and Service) Other duties as assigned by Supervisor.

JOB TITLE: Patient Access Referral Coordinator DEPARTMENT: Physician Referrals SUPERVISED BY: Chief Nursing Officer/Lead Referral Supervisor requires the employee to know and understand confidentiality and to employ the assures successful arrangement and completion of patient referral documents, both internally and externally. EDUCATION, TRAINING AND EXPERIENCE: 1. Minimum of two (2) years of post-high school training in office management or similar course of study and one (1) year of medical office work experience. 2. At least one (1) year of medical terminology. 3. Able to work without supervision. 4. Understand English grammar and office etiquette. 5. Possess clerical skills & able to operate office equipment (e.g. fax, copier, etc.) 6. Demonstrate familiarity with Microsoft office products. 7. Possess Organizational skills and have ability to work under deadlines. 8. Ability to multi-task establishes priorities, works independently and proceeds with objectives without supervision. 9. Clear speech and adequate hearing and vision are necessary to perform functions required in clerical and administrative activities. JOB RESPONSIBILITIES: 1. Answer telephone calls. Uses telephone to make appointments for SWLACH's patients that are referred to other providers for specialty services. Follow up on SWLACHs' referrals to hospitals and other providers. 2. Complete referral forms. Mails and/or faxes forms to designated providers. Copy forms and incorporates them into the tracking system. 3. Notify patients of appointments and provide answers to their questions as appropriate. 4. Maintain a record of all outbound referrals and log them into the tracking system. 5. Receive patient's records/referrals after service and forwards them to Medical Records for scanning. 6. Complete requests for additional information from providers receiving SWLACHS' Referrals. Calls hospitals and physician offices to obtain additional information on referrals to SWLACHS. 7. Assist COO/Referral Supervisor offices with clerical activities. Assist COO with HIPAA activities as required. 8. Assumes additional related functions, when necessary, as assigned. MISSION AND CUSTOMER SERVICE: 1. Demonstrate the Mission and acts in ways that advance the best interest of the customers entrusted to our care. Positively represents SWLA Center for Health Services (SWLA) in the workplace and the community. 2. Present a professional image: apparel and appearance are appropriate according to SWLA department dress code. 3. Demonstrate effective communication and listens attentively to the customer and promptly acts upon requests with consideration for patient privacy. Keep the customer informed about their care and treatment in a comfortable atmosphere. 4. Respect the gifts and talents (the diversity that co-workers bring to their jobs) of each other. Demonstrates effective communication and assists co-workers as necessary. 5. Respect the privacy and confidentiality of the customers we serve, our physicians, coworkers and the community. 6. Practices safe work habits and maintain a safe environment for self, co-workers, patients, and visitors. 7. Work collaboratively to solve problems, improve processes, and develop services. Acts as an advocate for our customers. 8. Complies with organization/department policies and procedures, including but not limited to confidentiality, safety, cooperation/flexibility and attendance. 9. Understands and complies with applicable federal/state laws and Standards of Conduct as related to assigned job duties. 10. Participates in departmental or organizational quality. Continuous performance improvement activity.

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job greets patients and guest in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patients permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. This job is responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types. Schedule Various Shifts - Weekends and Holidays Education Required High school diploma or equivalent Preferred Associates degree Work Experience Required One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience Certifications Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations. Skills to effectively present information and respond to questions from patients and customers, with proficiency. Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism. Good organizational, time management, and conflict resolution skills. Excellent decision making skills; good analytical skills with a strong attention to detail are necessary. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties Provide excellent customer service to all patients, guests, and family members. Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process. Ensures all required forms are completed and other paperwork/documents are gathered and accurate. Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due. Performs financial analysis of each case and informs patient of financial responsibility Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift. Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities. By applying, you consent to your information being transmitted by College Recruiter to the Employer, as data controller, through the Employers data processor SonicJobs. See Ochsner Health Terms & Conditions at patients-visitors/privacy-policies/online-terms-of-use and Privacy Policy at patients-visitors/privacy-policies/ochsner-privacy-policy and SonicJobs Privacy Policy at us/privacy-policy and Terms of Use at us/terms-conditions RequiredPreferredJob Industries Other

Job DescriptionSalary: $10-$15 DOE Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level. Patient Care Representative Duties and Responsibilities: Greet patients in a friendly and professional manner Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling Schedule patient check-in times for all locations Verify patient insurance data and collect payments when necessary Maintain patient records and ensure accurate data entry Communicate effectively with patients, providers, and other healthcare professionals Provide support to clinical staff as needed Triage patients Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information Maintain a clean and organized work environment, including patient waiting areas and exam rooms Adhere to all HIPAA and patient privacy regulations Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices Patient Care Representative Requirements: High School Diploma or Equivalent Pass periodic testing triaging patients (ex. taking blood pressure) Possess a strong desire to help others Compassionate and sensitive to patients' needs and concerns BLS certified within 90 days of employment Bilingual in Spanish and English a PLUS* Open and flexible availability (with a minimum of 20-30 hours per week) Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace) We will train you on everything you need to know but we will prioritize candidates who have: Medical Assistant Certificate or Associates degree in related field Minimum 2 years customer service experience Previous experience in medical environment, EMR systems, working with patients Ability to work in a fast-paced, high-patient volume environment Benefits: Health Insurance (BCBS) Dental Insurance (BCBS) Vision Insurance (BCBS) Retirement 401k Life Insurance Short/Long term disability Medical stipend at clinic (includes family after 90 days) Holiday Pay Job Types: Full-time, Part-time

Job DescriptionSalary: $15-16 DOE Patient Care Representative The Urgent Care is seeking areliable, polished, and patient-focused Patient Care Representative to join our front-desk team. This role is an excellent opportunity for individuals who are committed to professionalism, delivering exceptional service, and contributing to a high-performing healthcare organization. Key Responsibilities Greet and check in patients with professionalism and courtesy Answer inbound calls and provide accurate information regarding services, pricing, and scheduling Schedule check-in times for multiple clinic locations Verify insurance coverage, collect payments, and ensure accurate data entry Maintain patient records and support efficient patient flow Communicate effectively with patients, providers, and clinical teams Assist clinical staff as needed, including basic triage (training provided) Support check-in and check-out processes, ensuring correct documentation and billing Maintain a clean, organized, and professional work environment Adhere to HIPAA and patient privacy standards Participate in ongoing training and development Qualifications High School Diploma or equivalent Professional communication and strong interpersonal skills Ability to demonstrate compassion and patient-centered service Capability to work efficiently under pressure and multitask BLS certification (within 90 days of employment) Flexible availability (2030+ hours/week), including evenings, weekends, and holidays Able to travel between two clinic locations as needed Bilingual in English/Spanish strongly preferred Preferred Experience Medical Assistant certificate or related healthcare education 2+ years of customer service or front-desk experience Prior experience in a healthcare or medical office setting Familiarity with EMR systems Comfortable working in a high-volume clinical environment Benefits Health Insurance (BCBS) Dental Insurance (BCBS) Vision Insurance (BCBS) Retirement 401k Life Insurance Short/Long term disability Medical stipend at clinic (includes family after 90 days) Holiday Pay

Job DescriptionSalary: $15-16 DOE Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level. Patient Care Representative Duties and Responsibilities: Greet patients in a friendly and professional manner Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling Schedule patient check-in times for all locations Verify patient insurance data and collect payments when necessary Maintain patient records and ensure accurate data entry Communicate effectively with patients, providers, and other healthcare professionals Provide support to clinical staff as needed Triage patients Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information Maintain a clean and organized work environment, including patient waiting areas and exam rooms Adhere to all HIPAA and patient privacy regulations Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices Patient Care Representative Requirements: High School Diploma or Equivalent Pass periodic testing triaging patients (ex. taking blood pressure) Possess a strong desire to help others Compassionate and sensitive to patients' needs and concerns BLS certified within 90 days of employment Bilingual in Spanish and English a PLUS* Open and flexible availability (with a minimum of 20-30 hours per week) Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace) We will train you on everything you need to know but we will prioritize candidates who have: Medical Assistant Certificate or Associates degree in related field Minimum 2 years customer service experience Previous experience in medical environment, EMR systems, working with patients Ability to work in a fast-paced, high-patient volume environment Benefits: Health Insurance (BCBS) Dental Insurance (BCBS) Vision Insurance (BCBS) Retirement 401k Life Insurance Short/Long term disability Medical stipend at clinic (includes family after 90 days) Holiday Pay Job Types: Full-time, Part-time

Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level. Patient Care Representative Duties and Responsibilities: Greet patients in a friendly and professional manner Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling Schedule patient check-in times for all locations Verify patient insurance data and collect payments when necessary Maintain patient records and ensure accurate data entry Communicate effectively with patients, providers, and other healthcare professionals Provide support to clinical staff as needed Triage patients Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information Maintain a clean and organized work environment, including patient waiting areas and exam rooms Adhere to all HIPAA and patient privacy regulations Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices Patient Care Representative Requirements: High School Diploma or Equivalent Pass periodic testing triaging patients (ex. taking blood pressure) Possess a strong desire to help others Compassionate and sensitive to patients' needs and concerns BLS certified within 90 days of employment Bilingual in Spanish and English a PLUS* Open and flexible availability (with a minimum of 20-30 hours per week) Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace) We will train you on everything you need to know but we will prioritize candidates who have: Medical Assistant Certificate or Associates degree in related field Minimum 2 years customer service experience Previous experience in medical environment, EMR systems, working with patients Ability to work in a fast-paced, high-patient volume environment Benefits: Health Insurance (BCBS) Dental Insurance (BCBS) Vision Insurance (BCBS) Retirement 401k Life Insurance Short/Long term disability Medical stipend at clinic (includes family after 90 days) Holiday Pay Job Types: Full-time, Part-time

Patient Care Representative The Urgent Care is seeking a reliable, polished, and patient-focused Patient Care Representative to join our front-desk team. This role is an excellent opportunity for individuals who are committed to professionalism, delivering exceptional service, and contributing to a high-performing healthcare organization. Key Responsibilities Greet and check in patients with professionalism and courtesy Answer inbound calls and provide accurate information regarding services, pricing, and scheduling Schedule check-in times for multiple clinic locations Verify insurance coverage, collect payments, and ensure accurate data entry Maintain patient records and support efficient patient flow Communicate effectively with patients, providers, and clinical teams Assist clinical staff as needed, including basic triage (training provided) Support check-in and check-out processes, ensuring correct documentation and billing Maintain a clean, organized, and professional work environment Adhere to HIPAA and patient privacy standards Participate in ongoing training and development Qualifications High School Diploma or equivalent Professional communication and strong interpersonal skills Ability to demonstrate compassion and patient-centered service Capability to work efficiently under pressure and multitask BLS certification (within 90 days of employment) Flexible availability (20-30+ hours/week), including evenings, weekends, and holidays Able to travel between two clinic locations as needed Bilingual in English/Spanish strongly preferred Preferred Experience Medical Assistant certificate or related healthcare education 2+ years of customer service or front-desk experience Prior experience in a healthcare or medical office setting Familiarity with EMR systems Comfortable working in a high-volume clinical environment Benefits Health Insurance (BCBS) Dental Insurance (BCBS) Vision Insurance (BCBS) Retirement 401k Life Insurance Short/Long term disability Medical stipend at clinic (includes family after 90 days) Holiday Pay

Job DescriptionSalary: $10-$15 DOE Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level. Patient Care Representative Duties and Responsibilities: Greet patients in a friendly and professional manner Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling Schedule patient check-in times for all locations Verify patient insurance data and collect payments when necessary Maintain patient records and ensure accurate data entry Communicate effectively with patients, providers, and other healthcare professionals Provide support to clinical staff as needed Triage patients Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information Maintain a clean and organized work environment, including patient waiting areas and exam rooms Adhere to all HIPAA and patient privacy regulations Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices Patient Care Representative Requirements: High School Diploma or Equivalent Pass periodic testing triaging patients (ex. taking blood pressure) Possess a strong desire to help others Compassionate and sensitive to patients' needs and concerns BLS certified within 90 days of employment Bilingual in Spanish and English a PLUS* Open and flexible availability (with a minimum of 20-30 hours per week) Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace) We will train you on everything you need to know but we will prioritize candidates who have: Medical Assistant Certificate or Associates degree in related field Minimum 2 years customer service experience Previous experience in medical environment, EMR systems, working with patients Ability to work in a fast-paced, high-patient volume environment Benefits: Health Insurance (BCBS) Dental Insurance (BCBS) Vision Insurance (BCBS) Retirement 401k Life Insurance Short/Long term disability Medical stipend at clinic (includes family after 90 days) Holiday Pay Job Types: Full-time, Part-time