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Deal with People
Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.Education
Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.Training
Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.
During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.
Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.
Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.Advancement
Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.
As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.Important Qualities
Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.
Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people.
Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.
Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.
Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.
Average Length of Employment
Top Careers Before Staff Associate
Top Careers After Staff Associate
Hispanic or Latino10.4%
Black or African American0.8%
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University of Phoenix15.0%
University of Kentucky7.9%
University of Miami7.1%
Ohio State University5.0%
University of Houston4.3%
Southern New Hampshire University4.3%
University of Nevada - Reno4.3%
New York University3.6%
George Washington University3.6%
Michigan State University3.6%
Pace University - New York3.6%
Lansing Community College3.6%
Arizona State University3.6%
University of Vermont3.6%
Virginia Polytechnic Institute and State University3.6%
Miami Dade College3.6%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Associate Staff||Cleveland Clinic||Cleveland, OH||Jan 10, 2016||$205,000|
|Associate Staff||Cleveland Clinic||Cleveland, OH||Oct 01, 2013||$190,000|
|Senior Staff Associate||Columbia University||NY||Oct 01, 2014||$112,000|
|Senior Staff Associate||Columbia University||NY||Feb 13, 2015||$109,019|
|Administrative Staff Associate (Financial Systems||Research Foundation of The State University of New||Stony Brook, NY||Aug 30, 2013||$105,510|
|Senior Staff Associate||Columbia University||New York, NY||Jun 01, 2015||$100,000|
|Senior Staff Associate||Columbia University||NY||Apr 01, 2013||$92,700|
|Senior Staff Associate||Columbia University||New York, NY||Jan 05, 2016||$92,700|
|Senior Staff Associate||Columbia University||New York, NY||May 01, 2013||$90,000|
|Senior Staff Associate||Columbia University||New York, NY||Feb 11, 2015||$87,550|
|Senior Staff Associate||Columbia University||New York, NY||Jan 05, 2016||$85,000|
|Senior Staff Associate||Columbia University||New York, NY||May 01, 2013||$85,000|
|Senior Staff Associate||Columbia University||NY||Mar 01, 2014||$83,817|
|Staff Associate||Columbia University||New York, NY||Jan 06, 2016||$65,935|
|Staff Associate||The Ohio State University||Columbus, OH||Apr 03, 2013||$65,004|
|Staff Associate||Columbia University||New York, NY||Mar 05, 2015||$64,015|
|Senior Staff Associate||Columbia University||New York, NY||Jan 03, 2016||$63,000|
|Staff Associate||Columbia University||New York, NY||Apr 23, 2015||$62,424|
|Staff Associate||Columbia University||New York, NY||Nov 01, 2013||$62,000|
|Staff Associate||Carnegie Institution of Washington||Baltimore, MD||Feb 23, 2016||$61,500|
|Staff Associate||Carnegie Institution of Washington||Baltimore, MD||Nov 01, 2014||$60,000|
|Tax Staff Associate||Citrin Cooperman and Co. LLP||Philadelphia, PA||Aug 23, 2015||$53,000|
|Staff Associate||Friedman LLP||Philadelphia, PA||Jan 02, 2016||$53,000|
|Staff Associate||Weill Cornell Medical College||New York, NY||Sep 15, 2015||$53,000|
|Staff Associate Implementation||Discover Products Inc.||Riverwoods, IL||Aug 17, 2014||$52,700 -
|Staff Associate||Columbia University||New York, NY||Mar 01, 2015||$52,644|
|Staff Associate||Columbia University||New York, NY||Aug 17, 2016||$52,125|
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