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Become A Staff Associate

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Working As A Staff Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $76,085

    Average Salary

What Does A Staff Associate Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become A Staff Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Staff Associate Jobs

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Staff Associate Career Paths

Staff Associate
Technician Service Manager General Manager
Account Manager
5 Yearsyrs
Case Manager Assistant Director Office Manager
Administrative Manager
6 Yearsyrs
Program Coordinator Assistant Director Director Of Food And Beverage
Assistant General Manager
5 Yearsyrs
Accounts Payable Clerk Staff Accountant Finance Analyst
Assistant Vice President
7 Yearsyrs
Technician Service Technician Service Manager
Branch Manager
6 Yearsyrs
Accounts Payable Clerk Accountant
Business Manager
7 Yearsyrs
Finance Analyst Finance Manager General Manager
Center Manager
6 Yearsyrs
Senior Accountant Controller Chief Finance Officer
Chief Executive Officer
9 Yearsyrs
Program Assistant Program Manager Operations Director
Chief Operating Officer
12 Yearsyrs
Project Manager General Manager Account Manager
Client Services Manager
7 Yearsyrs
Case Manager Program Manager General Manager
Facilities Manager
7 Yearsyrs
Office Manager Accountant Finance Analyst
Finance Manager
7 Yearsyrs
Office Manager Human Resources Coordinator
Human Resources Manager
7 Yearsyrs
Senior Accountant Finance Manager General Manager
Managing Partner
9 Yearsyrs
Licensed Practical Nurse Case Manager Program Manager
Operations Director
9 Yearsyrs
Licensed Practical Nurse Staff Nurse Instructor
Operations Manager
7 Yearsyrs
Finance Analyst Business Manager Account Executive
Relationship Manager
6 Yearsyrs
Program Assistant Program Coordinator Program Manager
Senior Manager
10 Yearsyrs
Project Manager Construction Manager Operations Manager
Site Manager
7 Yearsyrs
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Do you work as a Staff Associate?

Staff Associate Demographics

Gender

Female

57.0%

Male

40.8%

Unknown

2.2%
Ethnicity

White

60.6%

Hispanic or Latino

15.2%

Black or African American

11.6%

Asian

8.9%

Unknown

3.7%
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Languages Spoken

Spanish

53.6%

French

9.5%

Russian

4.8%

Portuguese

3.6%

Mandarin

3.6%

Indonesian

2.4%

Chinese

2.4%

Vietnamese

2.4%

German

2.4%

Hebrew

2.4%

Japanese

2.4%

Icelandic

1.2%

Italian

1.2%

Malay

1.2%

Carrier

1.2%

Ukrainian

1.2%

Arabic

1.2%

Cantonese

1.2%

Korean

1.2%

Hokkien

1.2%
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Staff Associate Education

Schools

University of Phoenix

13.8%

University of Kentucky

8.3%

University of Miami

8.3%

Auburn University

4.8%

Ohio State University

4.8%

Fordham University

4.8%

University of Houston

4.8%

Columbia University

4.8%

Boston University

4.8%

Southern New Hampshire University

4.1%

University of Nevada - Reno

4.1%

Emory University

4.1%

Indiana Wesleyan University

4.1%

University of South Florida

3.4%

George Washington University

3.4%

Michigan State University

3.4%

Pace University - New York

3.4%

Lansing Community College

3.4%

Texas State University

3.4%

University of Vermont

3.4%
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Majors

Business

26.0%

Accounting

11.3%

Nursing

7.1%

Psychology

5.8%

Communication

4.8%

Finance

4.8%

Management

3.9%

English

3.7%

Criminal Justice

3.7%

Health Care Administration

3.5%

Marketing

3.4%

Electrical Engineering

2.7%

Kinesiology

2.6%

Political Science

2.6%

General Studies

2.4%

Liberal Arts

2.4%

Biology

2.4%

Computer Science

2.3%

Education

2.3%

Law

2.3%
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Degrees

Bachelors

40.1%

Masters

24.8%

Other

18.6%

Associate

7.7%

Certificate

3.4%

Doctorate

3.4%

Diploma

1.2%

License

0.8%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Staff Associate Salaries

Job Title Company Location Start Date Salary
Associate Staff Cleveland Clinic Cleveland, OH Jan 10, 2016 $205,000
Associate Staff Cleveland Clinic Cleveland, OH Oct 01, 2013 $190,000
Senior Staff Associatae Columbia University NY Feb 25, 2016 $114,520
Senior Staff Associate Columbia University NY Oct 01, 2014 $112,000
Senior Staff Associate Columbia University NY Feb 13, 2015 $109,019
Administrative Staff Associate (Financial Systems Research Foundation of The State University of New Stony Brook, NY Aug 30, 2013 $105,510
Administrative Staff Associate (Financial Systems Manager) Research Foundation of The State University of New York Stony Brook, NY Aug 30, 2013 $105,510
Senior Staff Associate Columbia University New York, NY Jun 01, 2015 $100,000
Senior Staff Associate Columbia University NY Apr 01, 2013 $92,700
Senior Staff Associate Columbia University New York, NY Jan 05, 2016 $92,700
Senior Staff Associate Columbia University New York, NY May 01, 2013 $90,000
Senior Staff Associate Columbia University New York, NY Feb 11, 2015 $87,550
Senior Staff Associate Columbia University New York, NY Jan 05, 2016 $85,000
Senior Staff Associate Columbia University New York, NY May 01, 2013 $85,000
Staff Associate Citrin Cooperman & Company, LLP Norwalk, CT May 12, 2016 $68,000
Staff Associate Columbia University New York, NY May 08, 2016 $65,957
Staff Associate Columbia University New York, NY Jan 06, 2016 $65,935
Staff Associate The Ohio State University Columbus, OH Apr 03, 2013 $65,004
Staff/Associate Veterinarian Shoals Area Veterinary Emergency Hospital P.C. Florence, AL Nov 18, 2013 $65,000
Staff Associate Columbia University New York, NY Mar 05, 2015 $64,015
Senior Staff Associate Columbia University New York, NY Jan 03, 2016 $63,000
Staff Associate F. S. Taylor & Associates, P.C. Washington, DC Sep 03, 2014 $53,498
Staff Associate Columbia University New York, NY Oct 17, 2014 $53,060
Staff Associate Weill Cornell Medical College New York, NY Sep 15, 2015 $53,000
Tax Staff Associate Citrin Cooperman and Co. LLP Philadelphia, PA Aug 23, 2015 $53,000
Staff Associate Friedman LLP Philadelphia, PA Jan 02, 2016 $53,000

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Top Skills for A Staff Associate

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  1. Financial Statements
  2. Customer Service
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Compile audited and non-audited financial statements in accordance with Other Comprehensive Basis of Accounting Standards.
  • Developed and implemented customized Concierge procedural guidebook that improved customer service by 30%
  • Prepared materials for Board of Directors Meeting, coordinated committee meetings, which involved conference registration and database management.
  • Worked with client personnel to obtain appropriate audit evidence - Tested material financial statement accounts for accuracy and documented findings
  • Completed casework following regulatory requirements, including Medicare Chapter 9 Compliance Program Guidelines and HIPPA.

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Top Staff Associate Employers

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Jobs From Top Staff Associate Employers

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