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Staff associate skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Meegan Feori Ph.D.,
Alexander Nagel Ph.D.
Below we've compiled a list of the most critical staff associate skills. We ranked the top skills for staff associates based on the percentage of resumes they appeared on. For example, 10.6% of staff associate resumes contained customer service as a skill. Continue reading to find out what skills a staff associate needs to be successful in the workplace.

15 staff associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how staff associates use customer service:
  • Developed and implemented customized Concierge procedural guidebook that improved customer service by 30%
  • Provide great customer service and develop professional relationships with staff and returning donors.

2. Informed Consent

Here's how staff associates use informed consent:
  • Explain informed consent materials to donors.
  • Refer donors to community facilities for follow-up and counseling.Explain informed consent to applicant donors.

3. Laboratory Tests

Here's how staff associates use laboratory tests:
  • Assess results of donor screening and laboratory tests to determine initial and continuing donor suitability.
  • Maintain laboratory procedure manuals * Prepare index for Clinical Guide to Laboratory Tests * Prepare lecture notes and outlines for faculty members

4. Test Results

Here's how staff associates use test results:
  • Notified donors of unsuitable test results and referred donors to community facilities for follow-up testing and counseling.
  • Reviewed test results and determined donor suitability.

5. OSHA

Here's how staff associates use osha:
  • Work in compliance with CLIA, OSHA, Joint Commission, and other regulatory agency standards.
  • Received OSHA training, along with training on how to properly dispose of biological/hazardous waste

6. Sops

A standard operating procedure or simply SOP is a particular operation that needs to be done in accordance with the rules and guidelines of a company or an industry. It is an important way for a company to run smoothly, especially in small businesses. It is like a practice wherein everything an individual or an employee is under a particular standard that is implemented.

Here's how staff associates use sops:
  • Helped reduce safety incidents by reviewing literature, preparing SOPs for equipment and procedures and serving safety boosters committee.

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7. Medical History

Here's how staff associates use medical history:
  • Determined donor suitability for the plasma donation process based on donor medical history and physical examination.
  • Escorted patients to examination rooms and for health assessments and medical history evaluation.

8. Patients

Here's how staff associates use patients:
  • Tutored children and assisted with homework, organized Patients daily outdoor activities.
  • Obtain authorization from insurance companies for procedures prior to patients scheduled appointments.

9. Medical Emergencies

Here's how staff associates use medical emergencies:
  • Manage any medical emergencies related to donation.
  • Respond to reactions and medical emergencies on donor floor and provide medial aid within scope of practice and facility protocols.

10. Health Assessments

Here's how staff associates use health assessments:
  • Performed health assessments/physicals on new donors to determine eligibility for donating plasma.
  • Performed health assessments to determine donor suitability.

11. PET

Here's how staff associates use pet:
  • Provided comfort and guidance to individuals preparing for pet euthanasia.
  • Helped maintain pet licensing database for Montgomery County Animal Services Division

12. Pathogens

Here's how staff associates use pathogens:
  • Counseled donors with positive results for HIV, other blood-borne pathogens and sexually transmitted diseases.

13. Data Analysis

Here's how staff associates use data analysis:
  • Canvassed for the former congresswoman passing out literature and conducting surveys for data analysis
  • Performed data analysis and develops GIS products to guide project decision-making.

14. Immunization

Here's how staff associates use immunization:
  • Managed the employee hepatitis B immunization program, which includes the administration of immunizations and documentation of delivered immunizations.
  • Managed employee hepatitis B immunization program, including administration of immunizations.

15. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how staff associates use data collection:
  • Coordinate data collection, data entry efforts, monitor data entry activities and quality control indicators.
  • Position involves determining plasma donor suitability through medical data collection and physical assessments.
top-skills

What skills help Staff Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What staff associate skills would you recommend for someone trying to advance their career?

Meegan Feori Ph.D.Meegan Feori Ph.D. LinkedIn profile

Associate Professor, San Diego Mesa College

My recommendation is to combine your interests and career goals. For example, if you are an avid rock climber, you could apply for an internship with the North Face or start a retail position at an REI near Red Rock, Nevada, a place known for excellent rock climbing. If relocating for your gap year is not possible, then seek out a local option such as working at the nearby climbing gym. Customers are crucial to the fashion industry, enhancing your customer service skills during your gap year will benefit you. You could apply to be a Stitch Fix stylist, a boutique, or a non-profit resale salesperson. Even customer service jobs outside of the fashion industry will build experiences that will enhance your abilities to design, produce, or sell amazing products. Another option is to pursue an entrepreneurial venture. Dedicating yourself to creating an influential Instagram account, podcast, or YouTube channel could showcase your skills and build your network. Opening a Poshmark, Depop, Teespring, Etsy, or another digital retail store could let you apply your skills. Finally, keep investing in yourself through learning. There are many massive open online courses and community college offerings that could further your career.

What soft skills should all staff associates possess?

Alexander Nagel Ph.D.Alexander Nagel Ph.D. LinkedIn profile

Assistant Professor, Assistant Chair, Art History and Museum Professions, Fashion Institute of Technology

Soft skills needed are flexibilities to adapt quickly to new opportunities, to be open to non-traditional career paths. Being organized and responsive to email correspondence, being friendly and kind, having empathy are values that will never be out of fashion. FIT is known for being home to "unconventional minds," and our students are super creative, engaged, and ready to take on challenges.
Do you want to know more?
Read more about what experts have to say about staff associate

List of staff associate skills to add to your resume

Staff associate skills

The most important skills for a staff associate resume and required skills for a staff associate to have include:

  • Customer Service
  • Informed Consent
  • Laboratory Tests
  • Test Results
  • OSHA
  • Sops
  • Medical History
  • Patients
  • Medical Emergencies
  • Health Assessments
  • PET
  • Pathogens
  • Data Analysis
  • Immunization
  • Data Collection
  • Hepatitis
  • HSE
  • Data Entry
  • Community Facilities
  • Financial Statements
  • Payroll
  • PowerPoint
  • Audit Procedures
  • Tax Returns
  • Word Processing
  • CPR
  • Internal Controls
  • Food Preparation
  • Real Estate
  • HIV
  • Event Planning
  • School Administration
  • QuickBooks
  • Front Desk
  • Travel Arrangements
  • GAAP
  • Vital Signs
  • Remote Sensing
  • Journal Entries
  • Credit Card
  • Office Equipment
  • Donor Suitability
  • Expense Reports
  • Financial Reports
  • Press Releases
  • Physical Examinations
  • Computer System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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