What does a staff associate do?
The duties of a staff associate depend on their line of work or industry of employment. Typically, their responsibilities include performing support tasks in an office such as creating and processing documents, disseminating and organizing files, answering calls and correspondence, greeting visitors, preparing reports and presentations, and participating in different projects and programs. They may liaise with clients through calls and office appointments, offer products and services, and address any issues or concerns, resolving them according to the company's policies and regulations.
Staff associate responsibilities
Here are examples of responsibilities from real staff associate resumes:
- Manage timely payment of vendors through invoicing (A/R).
- Produce marketing materials to attract new patients, create materials for monthly specials, and manage Facebook account.
- Advocate compliance with all HIPAA, HSE and OSHA policies and procedures.
- Examine internal controls over financial reporting by testing cash disbursements, receipts, and payroll reconciliation.
- Work on brochures and PowerPoint presentations for meetings.
- Assign pole climbing and CPR classes for new technicians
- Utilize project work complete in PowerPoint and present in weekly group meetings.
- Receive OSHA training, along with training on how to properly dispose of biological/hazardous waste
- Counsele donors with positive results for HIV, other blood-borne pathogens and sexually transmit diseases.
- Screen patients for services using a computerize patient management system.
- Provide comfort and guidance to individuals preparing for pet euthanasia.
- Provide direct HSE support to operations in rotational assignment offshore.
- Obtain authorization from insurance companies for procedures prior to patients schedule appointments.
- Maintain and ensure accurate and timely processing of payroll accounts for clients within fast-pace environment.
- Operate POS system accurately in order to process customer checkout and requests accurately and efficiently.
Staff associate skills and personality traits
We calculated that 11% of Staff Associates are proficient in Customer Service, Informed Consent, and Laboratory Tests. They’re also known for soft skills such as Math skills, Selling skills, and Customer-service skills.
We break down the percentage of Staff Associates that have these skills listed on their resume here:
- Customer Service, 11%
Developed and implemented customized Concierge procedural guidebook that improved customer service by 30%
- Informed Consent, 8%
Explain informed consent materials to donors.
- Laboratory Tests, 7%
Assess results of donor screening and laboratory tests to determine initial and continuing donor suitability.
- Test Results, 7%
Notified donors of unsuitable test results and referred donors to community facilities for follow-up testing and counseling.
- OSHA, 6%
Work in compliance with CLIA, OSHA, Joint Commission, and other regulatory agency standards.
- Sops, 6%
Helped reduce safety incidents by reviewing literature, preparing SOPs for equipment and procedures and serving safety boosters committee.
"customer service," "informed consent," and "laboratory tests" are among the most common skills that staff associates use at work. You can find even more staff associate responsibilities below, including:
Math skills. To carry out their duties, the most important skill for a staff associate to have is math skills. Their role and responsibilities require that "retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." Staff associates often use math skills in their day-to-day job, as shown by this real resume: "recorded donor's medical history, vital statistics and donor suitability in medical records. "
Selling skills. Many staff associate duties rely on selling skills. "retail sales workers must be persuasive when interacting with customers," so a staff associate will need this skill often in their role. This resume example is just one of many ways staff associate responsibilities rely on selling skills: "verify, maintain, and prepare payroll for sales representatives. "
Customer-service skills. Another skill that relates to the job responsibilities of staff associates is customer-service skills. This skill is critical to many everyday staff associate duties, as "retail sales workers must be responsive to the wants and needs of customers." This example from a resume shows how this skill is used: "performed data entry for records for the company as well as processing statements to send to customers. "
Interpersonal skills. staff associate responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "a friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." This resume example shows what staff associates do with interpersonal skills on a typical day: "exemplify strong management and interpersonal skills as well as the ability to handle a wide variety of tasks with complete autonomy. "
The three companies that hire the most staff associates are:
- Columbia University in the City of New York130 staff associates jobs
- Compass Group USA47 staff associates jobs
- ERM16 staff associates jobs
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Compare different staff associates
Staff associate vs. Lawn and garden associate
A Lawn And Garden Associate is the one who organizes and properly does the labeling of plants, soil, flowers, and other equipment in the garden. They maintain the cleanliness of the site or the gardening by monitoring it on a day-to-day basis. They also give the customers or clients proper advice on what to get by providing the necessary information. Often you see them watering the plants, keeps the seasonal flowers in place, manages the soil activity, and moving the pots or other plant equipment from one place to another.
There are some key differences in the responsibilities of each position. For example, staff associate responsibilities require skills like "informed consent," "laboratory tests," "test results," and "osha." Meanwhile a typical lawn and garden associate has skills in areas such as "sales floor," "ladders," "customer issues," and "product knowledge." This difference in skills reveals the differences in what each career does.
The education levels that lawn and garden associates earn slightly differ from staff associates. In particular, lawn and garden associates are 10.9% less likely to graduate with a Master's Degree than a staff associate. Additionally, they're 3.0% less likely to earn a Doctoral Degree.Staff associate vs. Recieving associate
In addition to the difference in salary, there are some other key differences worth noting. For example, staff associate responsibilities are more likely to require skills like "informed consent," "laboratory tests," "test results," and "osha." Meanwhile, a recieving associate has duties that require skills in areas such as "sales floor," "store merchandise," "store shelves," and "electric pallet jack." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Recieving associates tend to reach lower levels of education than staff associates. In fact, they're 11.7% less likely to graduate with a Master's Degree and 3.0% less likely to earn a Doctoral Degree.Staff associate vs. Fitting room associate
The required skills of the two careers differ considerably. For example, staff associates are more likely to have skills like "informed consent," "laboratory tests," "test results," and "osha." But a fitting room associate is more likely to have skills like "strong customer service," "sales floor," "back room," and "math."
Most fitting room associates achieve a lower degree level compared to staff associates. For example, they're 10.5% less likely to graduate with a Master's Degree, and 3.0% less likely to earn a Doctoral Degree.Staff associate vs. Point of sales associate
Updated January 8, 2025
