Staff professional job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.

What Part Will You Play?

Receives escalated (non-)routine client issues through multiple sources (via phone, Client Support Help Desk (CSHD), Client Portal, email, etc.); reviews information to define issues and determines the ultimate impact. Documents and/ or generates a CSHD ticket, classify severity (1-Critical, 2-High, 3-Medium, 4-Low Impact), and notifies appropriate business or technical resource to solve non-routine internal/ external client issues. Leads all efforts to facilitate appropriate resolution tasks to provide service or assistance required. Is the primary contact for Severity 1 or Critical Impact issues (e.g., critical system availability issues, critical access failures, critical service level failures, etc.), coordinates all relevant groups to initiate and ensure prompt issue resolution.Provides the highest level of technical support (level three) handling the most difficult or escalated issues related to desktop, Personal Computer, or merchant terminals; creates/ programs custom terminal files for higher level merchants based on merchant system selection. Provides Subject Matter Expert (SME) advice to level one and two tier support personnel and researches and develops solutions to new or previously unknown issues. Reviews CSHD tickets and assesses the time already spent with the client so that the work is prioritized, time management is sufficiently utilized, and ensures compliance with client Service Level Agreements (SLA)/ service contracts. Displays SME proficiency of company systems/ client operating systems to include company module/ system enhancements while facilitating external/ internal client meetings.Verifies systems during and after scheduled outages/ maintenance including ad-hoc validation and authorization of screens, web sites and other company managed data for clients. Monitors critical path processing to confirm that benchmarks are met and notifies clients on any missed deliverables. As the informal leader, provides client communication for disaster recovery and system outages.Directs and assists with orientation, training, and mentoring others as outlined by management.

What Are We Looking For in This Role?
Minimum Qualifications

High School Diploma or EquivalentTypically Minimum 6+ Years Relevant ExpHelp desk; POS Terminal experience
Preferred Qualifications
Bachelor's DegreeComputer science or technical field Typically Minimum 8+ Years Relevant ExpHelp desk; POS Terminal experience

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Ensures tasks of team are competed in a timely manner.Job Complexity - Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Oversees a team and coordinates daily work covering multiple assignments.Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.Communication Skills - Excellent communication skills Problem Solving Skills - Must be able resolve merchant issues or coordinate issue resolution Analytical Skills - Must be able to analyze problem as it is described over the phone and determine best solution
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

S&ME is a leading, employee-owned, multi-disciplined professional services firm that responds to clients with innovative, sustainable solutions. S&ME strives to create an environment where everyone can be their best by providing a supportive atmosphere of entrepreneurial growth, to build growing relationships, and to take on increasingly complex project opportunities. We recruit top talent and are currently seeking a Civil / Geotechnical Engineer Staff Professional to join our Energy + Environment team in our new office space within Ayrsley Town Center (www.ayrsley.com) in Charlotte, North Carolina.


Every day our team of 1100+ employee owners (scientist, geologists, technicians, and engineers) with over 100+ in Charlotte, safely provide our clients with superior results to achieve their project goals. We go the extra mile- together!


Position Overview:
The successful candidate will work under the supervision of a Licensed Engineer and will support a wide range of civil, geotechnical and environmental design projects for Energy, Industrial and Government clients including reservoirs, dams, pipelines, transmission, landfills, mining, storm management, erosion control, and stream stabilization projects.
Responsibilities include geotechnical engineering analysis, calculations, construction materials testing report review, and review of laboratory test data, development of conceptual designs, engineering analysis of design alternatives, grading and general plan preparation, construction cost estimating, and specification preparation. Additional responsibilities include construction and environmental inspections, report preparation, and communication with vendors, internal and external clients.


Qualifications:
BS in Civil Engineering, or ability to obtain within 6 months required; MS in Civil or Geotechnical Engineering preferred; 2-8 years of Civil Engineering experience; Engineering Intern certification required, or ability to obtain within 6 months; Excellent verbal and written communication skills; Strong work ethic and ability to work as a team player; Excellent computer skills and well-organized; CADD experience; Civil 3D experience considered beneficial but not required;


Schedule:
Monday-Friday 8 Hour Shift - occasional travel or extended hours to meet project deadlines


S&ME offers excellent benefits including, but not limited to:
Competitive Compensation Medical/Dental/Vision Plans Life & Disability Insurance Full Suite of Voluntary Products Flex Spending Account Health Savings Account with Company Contributions Employee Stock Ownership Program (ESOP) 401(K) with Matching Certification Reimbursement PTO/Holidays with Carryover Ability Professional Development and Growth Opportunities Company Vehicle with Gas Card Cell Phone Reimbursement Company social events during and outside business hours to get to know your colleagues!


This is a full-time position with competitive pay based on experience. Successful candidate must meet requirements of the company's Fleet Management Program, Substance Policy and Reference check program. Submit resume, cover letter, and salary expectations for consideration. Only qualified candidates with acceptable employment eligibility verification (I-9) will be considered. Visa assistance not provided. S&ME reserves the right to fill this position with an internal or external candidate at any time during the search. S&ME is not responsible for unauthorized job postings or submissions of resumes using external links/websites.


No candidate/recruiter calls, personal calls or walk-ins accepted.


EOE including disability/vets
VEVRAA Federal Contractor



Job Posted by ApplicantPro

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

From strategy to execution, the Government & Public Sector practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
The Opportunity

In joining our team, you will gain valuable experiences and a wealth of knowledge by working across capabilities, service offerings, and agencies. You will help crucial government departments and agencies continuously achieve and sustain performance improvement in a rapidly changing environment. Working in multidisciplinary teams, often directly with leaders of major organizations, you will bring diverse perspectives to every challenge. We are uniquely and strategically positioned to advise government and public sector leaders in the face of increasing disruptions, an ever changing workforce and evolving business landscape. Whether your passion is devising and driving large scale change strategies, organizational design or transforming HR organizations, we cultivate innovation and purpose. You will find an environment that is both entrepreneurial and collaborative. We will help you achieve your potential by supporting your professional development and by providing you with leadership opportunities.

Key Responsibilities

As a member of the PAS team focused on HR and business performance, you will join a talented group of professionals that help support the design and implementation of HR operating models and organizational structures; improve HR process efficiency; manage people risks; support change efforts to help organizations successfully transition to a future state; and advise organizations on a range of challenges that are associated with major transformations. You will engage and build relationships with colleagues and clients, helping to advise key stakeholders. You will also work collaboratively to deliver innovative and insightful, yet practical solutions for a range of challenges, simple and complex, by supporting change management strategies and approaches. Our key capabilities include the following:

* Organizational change management
* Organizational design
* HR operating and delivery model
* HR process efficiency

Skills and Attributes for Success

Some key capabilities you should be prepared to bring to client facing and internal initiative teams include:

* Demonstrate an aptitude for and interest in some of our key capabilities. For example, organizational change management, organizational design, HR operating delivery model, HR process efficiency and take a practical, business-driven approach to solving complex client challenges
* Take a practical approach to solving issues and gaining client agreement
* Encourage and facilitate collaboration among team members; promote an inclusive working environment
* Be able to identify and help manage any potential issues and risks during a client assignment
* Contribute to business development and client pursuit activities by preparing proposals, presentations for potential clients and thought leadership brochures
* Support and lead certain engagement activities from planning through to implementation

To qualify for the role, you must have

* Relevant professional service experience - including, for example, previous work with a Big Four firm, global management consultancy firm, or niche consultancy, or performing an in-house role in which you gained exposure to a large scale project(s)
* Between 1-3 years of prior experience in change management, organizational design, HR operating and delivery model, HR process efficiency and policy
* Personal success in current job with experience in one or more of our capabilities (see above)
* Have a primary degree and/or relevant post-graduate qualification is a plus
* Must be able to obtain and maintain a secret clearance or higher
* The EY Government and Public Sector Practice's staffing model is to assign resources to projects aligned to the office within the metropolitan area you have been hired; however, in certain circumstances, travel may be required within and/or beyond your geographic region based on client and project needs. For roles within the federal practice, the flexibility to travel up to approximately 30% is preferred. Within the state, local and education practice, the flexibility to travel up to approximately 80% is preferred.

If you are looking for a role that will challenge you, give you opportunities to grow and encourage you to own your career, this role is for you.

Ideally, you will also have

* Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

What we look for

We are interested in professionals who enjoy promoting the people agenda in organizations and change initiatives, bringing people issues and challenges to the forefront. You will need the confidence to keep the people agenda front and center, as well as the interpersonal skills and communications savvy to do this in a way that integrates well with executive priorities and objectives.

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

* Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
* Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
* Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
* Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It's yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.