Staff services manager job description

The Bag/Cart Supervisor provides carts and range balls for Guests in a courteous and friendly manner while keeping all work areas clean, orderly and safe. Greet Guests while projecting a professional image. Remove golf bag from car and transport them to the bag racks. Communicate in a clear, pleasant and professional manner miscellaneous information that will assist the Member/Guest in playing the course. Deliver carts from the cart barn(s) to the daily staging area. Provide golf cars that are clean, safe, and properly prepared with a towel, full sand bottle, pencil, scorecard and tees. Assist Members and Guest as they depart from the facility. Be certain all golf clubs are cleaned. Work with Golf Shop Staff to ensure that all club rules including dress code and beverage policies are followed by the Members and Guests. Responsible for maintaining the bag room area in order to provide the highest level of service to the members and guests. Responsible for keeping bag room, clubs, bags and storage bins in a clean, orderly condition. Responsible for keeping range balls clean, dispose of cut or damaged balls and striping range balls as needed. Responsible for assisting golf shop staff with club repair and bag storage.
Responsibilities

* Supervises Outside Service staff
* In a courteous and friendly manner provide carts and range balls for Guests while keeping all work areas clean, orderly and safe.
* Greet Guests in a friendly and courteous manner while projecting a professional image.
* Remove golf bag from car and transport them to the bag racks.
* Communicate in a clear, pleasant and professional manner miscellaneous information that will assist the Member/Guest in playing the course. An example would be that yardage markers on sprinkler heads are measured to the middle of the green.
* Deliver carts from the cart barn(s) to the daily staging area. Provide golf cars that are clean, safe, and properly prepared with a towel, full sand bottle, pencil, scorecard, and tees.
* Perform periodic cart maintenance and special repair.
* Update cart service records.
* Assist Members and Guest as they depart from the facility. Be certain all golf clubs are cleaned.
* Work with Golf Shop Staff to ensure that all club rules including dress code and beverage policies are followed by the Members and Guests.

Job Requirements

* Prior golf course experience preferred

Overview: RiverWoods Durham is currently hiring for Part Time staff to join our Campus Services Staff to work in a variety of different role as part of our "Flight Crew" . The ideal candidate will be able to work some days Sunday - Wednesday or Wednesday - Saturday from roughly 8am to 5:30pm. Flexible work options exist for this position with mid-day hours for the right person. Just like your favorite beverage flight, as a RiverWoods Flight Crew member you'll get to sample a wide range of roles - all in one! From housekeeping to laundry; environmental services to front desk, personal care to events - you will help us change lives for the better. It's one job with many facets, to use all your skills. Meanwhile, enjoy great benefits, a beautiful environment, and fun colleagues. RiverWoods offers: - Competitive Pay - generous earned time off - Use of fitness facilities - Tuition reimbursement - Professional development programs - Wellness incentive program - Non-Profit Responsibilities:

Support all aspects of the RiverWoods community and provide quality customer service with a positive attitude and commitment to teamwork while meeting the needs of residents, staff and visitors
Cleaning resident's homes and common areas when needed Establishing a good relationship with residents and team members Ability to work cooperatively with others in solving problems.
Qualifications:
Must be 18+ years of age or older No experience required Flexable options on working hours!


Make a difference while making a living in an award-winning independent retirement community where your work helps change lives for the better every day. You have the opportunity to create connections and provide support with our residents.

RiverWoods is committed to providing the highest level of service and care to our residents and team members.

In an effort to do this all employees would be required to be vaccinated against COVID-19


RiverWoods Group: Northern New England's Largest Family of CCRCs


Three Communities, One Philosophy: Providing Community and Peace of Mind

Since 1994, every day we honor our founding premise: we are here to make things better. Everyone who works here, who serves on our board, who comes to live at one of our communities is connected to this concept. We are about making things better for people, every day. We believe that growing older should enhance, not diminish, the opportunity for a productive and rewarding life.

Each member of our team plays a critical role in achieving our mission: to create community and provide peace of mind to our residents. At RiverWoods, you will have the opportunity to work in a bright, attractive and vibrant community and enjoy a thriving long-term career.

If you're looking for work that has meaning, purpose, and a future - then RiverWoods is for you.

We offer competitive wages, 401K, medical and PTO.
Qualifications

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Determine costs and completion date. Communicate expected repair time to customer.

Analyze progress to maximize efficiency and maintain high quality of repairs.

Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.

Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.

Diagnose problems correctly and accurately describe those problems on the repair order.

Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.

Be available to aid technicians as appropriate if they have having trouble completing service work.

Produce accurate estimates for wreck and internal repairs.

Provide cashier transactions when needed.

Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Start and finalize repair orders for warranty, customer paid, and internal repair.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be polite and friendly and greet customers promptly.

Conduct telephone transactions courteously, and quickly.

Provide excellent customer service for all customers whether external and internal.

Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.

Notify customers promptly regarding any delays, changes, or additional work that is required.

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.