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Staff services manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Bernie Cerasaro,

Dr. Kim Roberts

Below we've compiled a list of the most critical staff services manager skills. We ranked the top skills for staff services managers based on the percentage of resumes they appeared on. For example, 19.5% of staff services manager resumes contained financial statements as a skill. Continue reading to find out what skills a staff services manager needs to be successful in the workplace.

15 staff services manager skills for your resume and career

1. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how staff services managers use financial statements:

Accumulated, analyzed, and interpreted transactional data; identified issues with the financial statements utilized by auditors.
Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how staff services managers use customer service:

Motivated increased revenue and profits by empowering staff to provide excellent customer service and satisfaction on all levels.
Supervised, developed, and trained customer service retention specialists, ensured optimal productivity and quality customer satisfaction.

3. PowerPoint

Here's how staff services managers use powerpoint:

Create PowerPoint of credentialing documents to present to the Board.
Compile and produced the Nodal ETE Report Card/Scorecard for the Directorate Weekly (utilized Microsoft PowerPoint tool for the report ).

4. Internal Controls

Here's how staff services managers use internal controls:

Evaluated the effectiveness of internal controls and stakeholders performance executing each internal control.
Tested and analyzed effectiveness of internal controls.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how staff services managers use payroll:

Provided support to on specific submissions of invoices, paperwork, payroll and other documentation.
Assist Financial Manager with new hire, payroll processing, A/R, A/P and bookkeeping.

6. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how staff services managers use hr:

Assist with full-time staff member HR responsibilities including: benefits enrollment, events, and training sessions.
Developed and enforced company policy and procedures relating to all phases of HR activity.

7. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how staff services managers use food service:

Conducted retail, maintenance, food service, and other hospitality quality assurance tasks.
Coordinated daily food service for 120 people, and 3 meals per day.

8. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how staff services managers use cpr:

Certified CPR, Certified to pass medicine to clients.
Supervised and implemented monthly training CPR in-services.

9. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how staff services managers use patient care:

Handle a Medicare caseload with average patient care productivity of 95%.
Trained in Hospice philosophy and concepts of patient care.

10. Emergency Situations

Here's how staff services managers use emergency situations:

Identify safety hazards and emergency situations and initiate appropriate action to respond and correct.
Handle emergency situations appropriately, (according to MHA and DMR policies).

11. Front Desk

Here's how staff services managers use front desk:

Provided front desk support (answering reference calls, maintaining statistics, and making arrangements for special visitors).
Worked at front desk assisting visitors with admissions, sales, and explanation of environmental and earth science.

12. Customer Satisfaction

Here's how staff services managers use customer satisfaction:

Report included overview and interpretation of account inquiry, ordering, collections, customer satisfaction, and budget activity.
Developed highly motivated, result oriented teams and delivered superior level of customer satisfaction.

13. Fine Dining

Here's how staff services managers use fine dining:

Worked as a busboy, server and eventually shift manager at this family owned Italian fine dining restaurant.
Delivered professional, top-quality service for weddings, banquets, golf outings, and casual and fine dining

14. Food Preparation

Here's how staff services managers use food preparation:

General management, food preparation and staff manager for two, upscale and highly successful restaurants.
Assist in food preparation, dispensing, taking orders and waiting on guests.

15. Staff Bylaws

Here's how staff services managers use staff bylaws:

Managed Medical Staff Bylaws, Rules, and policies assuring each document was regulatory compliant.

What skills help Staff Services Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on staff services manager resumes?

Bernie Cerasaro

Assistant Teaching Professor, Pennsylvania State University - Greater Allegheny

Skills employers would be looking for would be functional skills and interpersonal skills. Functional skills should stand out on a resume and be aligned to the business job in question. For example, if focused on marketing positions, marketing skills such as data analytics, market research, consumer behavior, global marketing, and professional selling skills would be areas for which employers would be looking. If the job market is looking for someone in accounting, then functional skills that would stand out would be intermediate financial accounting skills and courses on taxation and auditing. For those seeking positions in project management or supply chain management, skills that would stand out would encompass subject matter such as project management, portfolio management, operations planning and control, purchasing and materials management, and knowledge of ERP type systems and other business processes.

Skill sets can be enhanced via various types of certification. For example, those interested in accounting might pursue a CPA (Certified Public Accountant) license, which requires 150 credits. As most universities require 120 credits for a bachelor's degree in business, a CPA would require just an additional 30 credits, which students can start accumulating while still at college. Project management certification is also an opportunity to enhance the aforementioned skills and would certainly stand out on an applicant's resume. The Project Management Institute (PMI) promotes PMP certification, which validates that you are highly skilled in soft skills to lead project teams and have the required technical aspects of managing projects. Some universities are working with the PMI to have PMI-approved courses. Approved courses are used toward the PMP training hours required to sit for the exam. For example, Penn State University has received approval for two such courses, Portfolio Management and Organizations and Project Planning and Resource Management.

Due to the high rate of interaction with the global marketplace and the complexity of international business, managers are looking more closely at applicants who have some familiarity with global markets and international culture, such as applicants who may have study abroad experience, traveled internationally, speak a foreign language or have lived or worked in another country.

What staff services manager skills would you recommend for someone trying to advance their career?

Dr. Kim Roberts

Professor of Operations Management, Website

Business professionals lead organizations by focused efforts that revolve around products/services, processes, and people. Business professionals work to ensure the firm's products and/or services meet customer expectations, with an eye toward an ever-changing market. They manage processes that produce or support the firm's products. This requires the ability to analyze data to make informed decisions, to drive continuous improvement, and to solve problems through critical thinking. Successful business professionals must also create climates that promote teamwork and foster collaboration.

Do you want to know more?

List of staff services manager skills to add to your resume

The most important skills for a staff services manager resume and required skills for a staff services manager to have include:

Financial Statements
Customer Service
PowerPoint
Internal Controls
Payroll
HR
Food Service
CPR
Patient Care
Emergency Situations

Front Desk
Customer Satisfaction
Fine Dining
Food Preparation
Staff Bylaws
POS
Golf Carts
Conflict Resolution
Customer Complaints
Administrative Functions

Vital Signs
Sarbanes-Oxley
Inventory Control
Medication Administration
Event Planning
Customer Relations
Staff Training
Bank Deposits
SOX

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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