What does a staff services manager do?
A staff services manager oversees the work-life balance, childcare, fitness, and education of employees. They attract employees to their company and increase morale by providing competitive benefits. Increasing employee satisfaction increases productivity and attracts new employees.
Staff services manager responsibilities
Here are examples of responsibilities from real staff services manager resumes:
- Manage all brewery operations including special project management, raw material ordering and handling, production scheduling, and client interfacing.
- Update CPT codes and pricing in Ersp.
- Submit and process claims for Medicaid.
- Devise a compliance plan and train office staff on HIPAA.
- Handle all transactions into the POS system over the course of tenure.
- Perform secondary billing claims with attachments by collecting/filing claims to Medicare, Medicaid, & commercial payers.
- Ask questions for employees about payroll, hours and vacation to accounting and then answer back to employee.
- Complete bi-weekly payroll for participants.
- Facilitate safety training meetings and exercises using Microsoft PowerPoint to help employees understand the potential safety hazards in their work environment.
- Lead a team of in home geek squad agents that have the highest productivity in the company.
Staff services manager skills and personality traits
We calculated that 19% of Staff Services Managers are proficient in Financial Statements, Customer Service, and PowerPoint. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Staff Services Managers that have these skills listed on their resume here:
- Financial Statements, 19%
Accumulated, analyzed, and interpreted transactional data; identified issues with the financial statements utilized by auditors.
- Customer Service, 17%
Motivated increased revenue and profits by empowering staff to provide excellent customer service and satisfaction on all levels.
- PowerPoint, 8%
Create PowerPoint of credentialing documents to present to the Board.
- Internal Controls, 7%
Evaluated the effectiveness of internal controls and stakeholders performance executing each internal control.
- Payroll, 7%
Provided support to on specific submissions of invoices, paperwork, payroll and other documentation.
- HR, 6%
Assist with full-time staff member HR responsibilities including: benefits enrollment, events, and training sessions.
Most staff services managers use their skills in "financial statements," "customer service," and "powerpoint" to do their jobs. You can find more detail on essential staff services manager responsibilities here:
Communication skills. To carry out their duties, the most important skill for a staff services manager to have is communication skills. Their role and responsibilities require that "top executives must be able to convey information clearly and persuasively." Staff services managers often use communication skills in their day-to-day job, as shown by this real resume: "serve as focal for customer relations and communications. "
Leadership skills. Another essential skill to perform staff services manager duties is leadership skills. Staff services managers responsibilities require that "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Staff services managers also use leadership skills in their role according to a real resume snippet: "provide leadership to front desk by creating ccc and membership procedures training guides for staff. "
Problem-solving skills. staff services manager responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "top executives need to identify and resolve issues within an organization." This resume example shows what staff services managers do with problem-solving skills on a typical day: "neutralize customer complaints and offer solution to issue. "
Time-management skills. Another crucial skill for a staff services manager to carry out their responsibilities is "time-management skills." A big part of what staff services managers relies on this skill, since "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." How this skill relates to staff services manager duties can be seen in an example from a staff services manager resume snippet: "ensured compliance with staff training and performance evaluation deadlines. "
The three companies that hire the most staff services managers are:
- Ernst & Young101 staff services managers jobs
- Western & Southern Financial Group18 staff services managers jobs
- McDonald's14 staff services managers jobs
Compare different staff services managers
Staff services manager vs. Coordinator/manager
A coordinator/manager is an individual who is responsible for supervising the day-to-day operations of a facility by following a set of policies and guidelines. Coordinators/managers collaborate with board members to ensure the overall quality of the facility and maintain inventory levels for all components and parts. They negotiate with vendors on contracts and fees as well as provides the overall budget for facility projects. Coordinators/managers must also train staff and employees regarding facility procedures and safety codes.
These skill sets are where the common ground ends though. The responsibilities of a staff services manager are more likely to require skills like "financial statements," "english language," "customer service," and "internal controls." On the other hand, a job as a coordinator/manager requires skills like "patients," "social work," "oversight," and "discharge planning." As you can see, what employees do in each career varies considerably.
On average, coordinator/managers reach similar levels of education than staff services managers. Coordinator/managers are 4.4% more likely to earn a Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Staff services manager vs. Assistant supervisor
An assistant supervisor is responsible for assisting supervisors in various tasks and functioning as their point of contact to coordinate with employees in a company, ensuring that their needs are understood and relayed. Aside from overseeing the operations of workflow and workforce, an assistant supervisor's duties will also revolve around clerical tasks such as preparing reports and necessary documents, handling the leaves of employees, and other forms of correspondence. Furthermore, an assistant supervisor can also recruit and train staff, assign workload and verify documentation procedures.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that staff services manager responsibilities requires skills like "financial statements," "english language," "internal controls," and "food service." But an assistant supervisor might use other skills in their typical duties, such as, "safety procedures," "direct supervision," "excellent guest," and "quality standards."
On average, assistant supervisors earn a lower salary than staff services managers. Some industries support higher salaries in each profession. Interestingly enough, assistant supervisors earn the most pay in the government industry with an average salary of $44,813. Whereas staff services managers have higher pay in the professional industry, with an average salary of $73,132.Average education levels between the two professions vary. Assistant supervisors tend to reach similar levels of education than staff services managers. In fact, they're 3.2% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.Staff services manager vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from staff services manager resumes include skills like "english language," "internal controls," "hr," and "food service," whereas a manager is more likely to list skills in "food safety," "management," "loss prevention," and "direct reports. "
Managers earn the best pay in the finance industry, where they command an average salary of $71,781. Staff services managers earn the highest pay from the professional industry, with an average salary of $73,132.When it comes to education, managers tend to earn similar degree levels compared to staff services managers. In fact, they're 1.2% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Staff services manager vs. Billing manager
A billing manager is in charge of overseeing the systems and processes concerned with billing in a company. One of their primary duties is to handle the receivable accounts to ensure smooth cash flow, assess the validity of bills, provide corrective measures when necessary, supervise the workforce's performance, and solve issues raised by staff. As a billing manager, it is essential to implement all policies and regulations while leading and encouraging the team in their joint effort to reach targets and deadlines.
Types of staff services manager
Updated January 8, 2025
