Staff supervisor job description

100% FTE, 40 hours per week. Shifts scheduled Monday through Friday between the hours of 8:00 AM - 5:00 PM. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking an Ambulatory Access Supervisor to:

• Oversee a team of Ambulatory Access staff and ensure the team successfully delivers excellent service that meets or exceeds organizational standards.
• Ensure the team consistently meets individual and collective performance standards for patient access functions within the UW Health Ambulatory Access division including scheduling, telephone usage, customer service, and referral management.
• Serve as an operational partner and liaison to support clinic leaders and scheduling operations.

Education :

Minimum - Associate's degree in business, healthcare administration, or related field (two years of relevant experience may be considered in lieu of degree in addition to experience below).

Preferred - Bachelor's degree in Healthcare, Business Administration, or other related field.

Work Experience :

Minimum - Two (2) years of experience working in Hospital Access Services, Revenue Cycle, Clinic Operations, contact center, or other customer service-related field. Progressively responsible experience over people, projects, or processes.

Preferred - Supervisor experience in Access Services, Registration, Patient Accounting, or Clinic Operations.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

View Full Job Description

UW Hospital and Clinics benefits

At Perkins Coie, we look for individuals that are self-motivated, dedicated to providing value and superior services and, above all, people who have a high degree of integrity and enthusiasm for their work. We've created a company culture that is based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing diversity and inclusion both within the firm and throughout our collective communities. Work for one of the 100 Best Workplaces in America, get great health insurance, tuition reimbursement, your birthday off, and paid sabbaticals.
GENERAL PURPOSE
Coordinate daily non-lawyer functions of a legal department or practice group ensuring the timely and accurate delivery of value-added services to internal and external clients.

ESSENTIAL FUNCTIONS
These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation.
Assign legal practice assistant and attorney pairings.Coordinate nonexempt workload, moving daily clerical assignments between legal practice assistants and teams for efficient completion of department legal work.Monitor and approve employee absences; coordinate PTO requests; and arrange for department, freelance, or temporary coverage as needed.Attend Legal Staff Supervisor meetings and serve as communication link between department and other departments within the firm.Conduct interviews for new or replacement staff in coordination with the Personnel Recruiter and others, as appropriate.Train new staff, monitoring proficiency and providing feedback on performance during initial 90-day evaluation period conferring with the Office Business Director, if necessary.Assign department mentor for new business professionals.Counsel nonexempt support staff regarding disciplinary actions and work-related concerns, resolving differences or seeking support from Legal Services Manager, Personnel Director or lawyers involved to rectify concerns.Facilitate 90-day and annual nonexempt performance evaluations.Coordinate office moves for attorneys and business professionals.Monitor performance of temporary coverage through submission of evaluations.Determine summer associate office and legal practice assistant assignments.Maintain floor and/or department roster. Perform other duties, as assigned.Be present at work during regularly scheduled working hours and as needed in the position, consistent with the firm's attendance expectations.

TRAVEL
This position may require limited travel.

SPECIFIC SKILLS REQUIRED
Ability to communicate effectively, both orally and in writing. Demonstrated ability to direct the workflow of employees in administrative positions. Ability to establish effective working relationships throughout operational groups. Demonstrated administrative skills such as organizing, coordinating, and listening for effective supervision of clerical support. Ability to counsel employees, demonstrating confidentiality and resourcefulness.

EDUCATION AND EXPERIENCE
High School diploma or equivalent. Previous experience of three to five years as legal secretary and one year lead experience or equivalent. Previous experience working in human resources at a law firm preferred.

$2,000 Signing Bonus/ Competitive Salary/Comprehensive Benefit Package

The Children’s Study Home is an inclusive organization. LGBTQIA+ and people of color are strongly encouraged to apply!

The Children’s Study Home is dedicated to providing trauma-informed therapeutic and educational services to diverse children and families, building the foundation for lifelong success at home, school, and the community.

RESIDENTIAL STAFF SUPERVISOR

Job purpose

The Residential Shift Supervisor serves as a leader to staff and a therapeutic agent to adolescents with emotional and behavioral needs. Under the direction of the Program Manager and Assistant Program Manager, the Shift Supervisor will act as the lead residential worker while assuming the leadership and supervisory responsibilities for the assigned shift. Primarily, the Residential Shift Supervisor is to function as the lead direct care worker and to assist the Program Manager in the day-to-day operational activities of the staff and residence.

Qualifications

1. High School Diploma/GED/Equivalent; Associates degree preferred.
2. 2-4 years of experience working with children; 1 year of that experience working in a residential program for youth.
3. 1 year of supervisory experience preferred.
4. Must successfully complete CPR/First Aid certification during New Employee Orientation.
5. Must be Massachusetts MAP (Medication Administration) within 90 calendar days from the date of hire.
6. Requires a knowledge of residential milieu concepts.
7. Requires the ability to work in a team treatment approach.
8. Requires a current valid driver’s license with a safe driving record.
9. Must possess the skills for effective use of the English language to read, write, and speak (i.e., to express ideas, state facts, and provide information in person/reports/correspondence); bilingual preferred.
10. Must be 21 years of age or older