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Staff supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical staff supervisor skills. We ranked the top skills for staff supervisors based on the percentage of resumes they appeared on. For example, 17.7% of staff supervisor resumes contained patients as a skill. Continue reading to find out what skills a staff supervisor needs to be successful in the workplace.

15 staff supervisor skills for your resume and career

1. Patients

Here's how staff supervisors use patients:

Worked with chronic and personality disordered patients in continuous, long term supportive psychotherapy.
Administered prescription medications to patients, including insulin shots as a Medical Technician.

2. Home Health

Here's how staff supervisors use home health:

Navigated through the HHA Exchange system to schedule patient's services and located available home health aides by geographic.
Act as a resource person with extensive knowledge of the regulatory guidelines governing home health agencies.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how staff supervisors use customer service:

Assessed risks/impacts/potential issues to systems and customer service centers and created solutions and processes for successful product introduction/enhancement to Customers.
Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem- identification and resolution.

4. Rehabilitation

Here's how staff supervisors use rehabilitation:

Acted as charge nurse/supervisor on a rehabilitation unit.
Rescue and rehabilitation of birds in need - requiring travel to many states throughout the United States.

5. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how staff supervisors use safety procedures:

Direct development and implementation of risk management, loss control, regulatory compliance and safety procedures, site inspections and evaluations.
Maintained accurate sanitation and safety procedures.

6. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how staff supervisors use direct supervision:

Provided direct supervision and monitoring of paraprofessional staff and maintaining effective work relationships with community programs and consumers/families.
Facilitated resident community meetings, planned and provided direct supervision of resident outings and community activities.

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7. Allergies

Here's how staff supervisors use allergies:

Implemented menu plans to meet customers' requirements, ensuring availability of food items for those patrons with food allergies.

8. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how staff supervisors use patient care:

Collaborated with all disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes.
Assure staffing to meet patient care needs, manage time off requests while maintaining adequate coverage.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how staff supervisors use payroll:

Provided administrative support to include managing and maintaining payroll for office staff member and personnel.
Submitted invoices bimonthly for payroll processing.

10. Emergency Situations

Here's how staff supervisors use emergency situations:

Responded to crisis and emergency situations and informed higher level administration of developments as needed.
Completed security and identification checks and handled all emergency situations and complaints from residents.

11. Front Desk

Here's how staff supervisors use front desk:

Direct Supervisor of approximately twenty employees in our front desk area and co-supervised additional staff on our sales team.
Front desk responsibilities included party planning, reservations, billing and hosting parties for up to 50 children.

12. HIPAA

Here's how staff supervisors use hipaa:

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Processed itemized billing/medical records requests in adherence with HIPAA guidelines.

13. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how staff supervisors use disciplinary actions:

Counseled Soldiers on Professional Development and disciplinary actions if he or she violated any Army Regulation.
Coordinated judicial punishment and other administrative disciplinary actions.

14. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how staff supervisors use mental health:

Assisted with Community projects that promoted mental health awareness.
Help problem solve and assist with situations involving children with special needs, behavioral needs, or mental health challenges.

15. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how staff supervisors use cpr:

Received the following certificates while employed; Medication Management, CPR and First Aid Current, Effective Manager Course.
Ensured all staff members were trained and tested in Safe Crisis Management and CPR.

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List of staff supervisor skills to add to your resume

The most important skills for a staff supervisor resume and required skills for a staff supervisor to have include:

Patients
Home Health
Customer Service
Rehabilitation
Safety Procedures
Direct Supervision
Allergies
Patient Care
Payroll
Emergency Situations
Front Desk
HIPAA

Disciplinary Actions
Mental Health
CPR
Performance Evaluations
Staff Schedules
Crisis Intervention
Customer Complaints
Human Resources
Administrative Tasks
Performance Reviews
Incident Reports
Food Preparation

Direct Reports
VIP
Conflict Resolution
Training Sessions
Training Programs
Developmental Disabilities
PowerPoint
Leadership
Crowd Control
Inventory Control
Bank Deposits

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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