Top Staff Supervisor Skills

Below we've compiled a list of the most important skills for a Staff Supervisor. We ranked the top skills based on the percentage of Staff Supervisor resumes they appeared on. For example, 12.9% of Staff Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Staff Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Staff Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Staff Supervisor jobs:
  • Assessed risks/impacts/potential issues to systems and customer service centers and created solutions and processes for successful product introduction/enhancement to Customers.
  • Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem- identification and resolution.
  • Interacted with public constantly to provide information and customer service regarding licensing issues/complaints/ administrative action processes and procedures.
  • Provide exemplary customer service to solicit information about consumer satisfaction with their entertainment and communication services/providers.
  • Worked sporting events/community events, managed equipment, provided customer service to students and community members.
  • Supervised administrative staff during shift and ensured customer service expectations were being met and exceeded.
  • Supervised 10+ licensed security officers, customer service operators, ticket takers at various events.
  • Provided excellent customer service through engagement, can do attitude and anticipating customer needs.
  • Assisted in coaching and developing the Customer Service Representatives by listening to recorded/live calls.
  • Assist with numerous areas of customer service, offering detailed information and thorough explanations.
  • Supervised and developed a staff of administrative, customer service and accounting personnel.
  • Developed successful teams of legal secretaries and proofreaders to provide outstanding customer service.
  • Provide prompt and exceptional customer service while proactively approaching clients seeking for assistance.
  • Provided exemplary customer service in guest transactions and interactions throughout the theater.
  • Promoted to Supervisor because of customer service skills and reliability.
  • Ensured productivity and customer service standards were balanced and ongoing.
  • Provided strong customer service in escalated or difficult situations.
  • Provided exceptional customer service and answered all customer queries.
  • Staff Supervisor: provided exceptional customer service to customers.
  • Trained volunteer workers to provide quality customer service.

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2. Direct Supervision

high Demand
Here's how Direct Supervision is used in Staff Supervisor jobs:
  • Provided direct supervision and monitoring of paraprofessional staff and maintaining effective work relationships with community programs and consumers/families.
  • Position required direct supervision of four staff personnel, employment and resident scheduling.
  • Provide direct supervision to paraprofessional staff for which this position is responsible.
  • Provided direct supervision of Direct Support Professionals.
  • Provided direct supervision to over 100 event staff for high volume entertainment events, trade shows and conventions.
  • Direct supervision and training of new staff and a volunteer staff of 40.
  • Direct supervision of 35-40 relief staff employees, including recruiting and hiring.
  • Direct supervision and evaluation of all department employees.
  • Possess the ability to work without direct supervision.
  • Direct supervision of 4 crisis staff.
  • Provide direct supervision to Field Staff.
  • Provide direct supervision to onsite caregivers and ensured company policies are being upheld.
  • Provided direct supervision Ensured accuracy of information in the payroll process.
  • Qualified Professional Provide direct supervision to paraprofessional staff.

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3. Safety Procedures

high Demand
Here's how Safety Procedures is used in Staff Supervisor jobs:
  • Direct development and implementation of risk management, loss control, regulatory compliance and safety procedures, site inspections and evaluations.
  • Maintained accurate sanitation and safety procedures.
  • Trained and monitored crews in safety procedures as they relate to mechanical and chemical control programs.
  • Maintained a healthy and safe work environment, encouraging staff to follow safety procedures.
  • Assisted in new employee training on facility operations and safety procedures.
  • Keep assign area clean at all time follow safety procedures.
  • Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
  • Trained employees in theater roles and positions Educated floor staff on proper work and safety procedures

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4. Ensure Safety

high Demand
Here's how Ensure Safety is used in Staff Supervisor jobs:
  • Experience in certifying machine operators training course to ensure safety operation of heavy equipment.
  • Attended to a monthly meeting to discuss different topics to ensure safety in the work environment.
  • Monitored compliance with state policies to ensure safety of residents in a group home setting.
  • Enforce rules and regulations of recreational activities to maintain discipline and ensure safety.
  • Documented findings and course of action taken to ensure safety.
  • Coordinated lock ins with necessary contacts to ensure safety in precaution of emergency.

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5. Staff Members

high Demand
Here's how Staff Members is used in Staff Supervisor jobs:
  • Maintained responsibility for recruiting, scheduling, daily management, and professional development of staff members.
  • Supervised 25-30 volunteer staff members to ensure coverage during summer basketball tournaments.
  • Supervised other staff members to ensure efficiency and high quality customer service.
  • Implemented team building exercises to encourage cooperation among staff members.
  • Performed administrative tasks of supervising and guiding staff members.
  • Performed conflict management between staff members and customers.
  • Interviewed and trained new staff members, made staff schedules, and completed annual evaluations on those whom I directly supervised.
  • Planned, coordinated, implemented, and directed the credentialing process for medical staff members to ensure the program's integrity.
  • Hired, trained, scheduled, and supervised 10 staff members and ran the central office for 4-star guest ranch.
  • Trained mentored, supervised, and evaluated development of 4 administrative staff members; prepared and submitted performance reviews.
  • Managed a team of staff members while also implementing basic to moderate job level skills to mentally challenged adults.
  • Create a different daily schedule to coordinate services for the individuals attending with the strengths of our staff members.
  • Oversee 15 outside staff members, manage course events, assistant with staff scheduling and pro shop operation.
  • Lead staff members in how to use customer service, critical thinking, and decision-making in the store.
  • Complete tasks which may be rigorous, that other staff members may not be able to do so.
  • Acted as the primary liaison between the Medical Staff Office, Medical Directors and Medical Staff members.
  • Direct supervisor of six staff members; responsible for their training and facilitating their growth as counselors.
  • Maintained responsibility for the physical, mental, and spiritual well-being of 29 high school staff members.
  • Hired new staff members for all departments; provided general orientation as well as corporate compliance training.
  • Collaborate with other staff members to come up with strategies that would improve the quality of service.

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6. Emergency Situations

high Demand
Here's how Emergency Situations is used in Staff Supervisor jobs:
  • Respond to emergency situations, e.g., accidents, fire, police, etc.
  • Trained and evaluated students on how to handle injuries and emergency situations.
  • Respond to risk management/emergency situations in a prompt and friendly manner.
  • Provide on call 24/7 support for emergency situations.
  • Ensured all functions of operations stayed within respective budget brackets/labor management, Responded to emergency situations, and completed accident investigations.
  • Perform assigned duties during emergency situations and emergency protection responses as designated on the Station Bill.

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7. Event Staff

high Demand
Here's how Event Staff is used in Staff Supervisor jobs:
  • Facilitated communication with professionals, including venue management, clients and event staff to ensure efficient running of an event.
  • Supervised and provided crowd management, security, event staffing and guest services for the entertainment and sporting event industries.
  • Shift leader for various event set-ups around campus, receive and follow guidance from Event Staff Coordinator regarding set-ups.
  • Supervised a team of over 60 event staffers during, concerts, rallies, political events, etc.
  • Cook, Prep, portion, prep list, inventory, event staff, banquet cook, dishwasher.
  • Provided weekly; monthly schedules and conducted performance reviews for a staff of 6 Event Staff employees.
  • Provided security and supervised event staff during, before and after high profile events.
  • Oversee activities and work of up to 30 student event staff employees per shift.
  • Manage event set ups and break downs to include delegating responsibilities to event staff.
  • Follow directives of Event Staff Supervisor and/or Event Manager for each event assigned.
  • Trained event staff on proper procedures necessary for the function of the job.
  • Interviewed and hired students to work on the Memorial Union Event Staff.
  • Supervised a team of up to 30 event staff team members.
  • Filled in as Event Staff as well when short on Staff.
  • Supervised up to 15 event staff for several university events.
  • Recruit, interview, and promote new Event Staff employees.
  • Manage other event staff employees during basketball games and events.
  • Directed event staff employees to meet all clients' needs.
  • Coached event staff teams regarding concert policies and guidelines.
  • Manage a team of event staff of 2-20 individuals.

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8. Performance Reviews

high Demand
Here's how Performance Reviews is used in Staff Supervisor jobs:
  • Conduct employee performance reviews and evaluations, along with implementing disciplinary action when necessary.
  • Prepare and administer performance reviews and development plans for administrative staff.
  • Completed regular performance reviews and individualized improvement plans.
  • Managed a staff of 7-10 employees at any given time, responsible for delegating daily tasks and conducting annual performance reviews.
  • Supervised thirty employees including hiring, administration of performance reviews, scheduling, staffing, and counseling.
  • Managed employee scheduling for department with responsibility for hiring, performance reviews, and terminations.
  • Perform employee performance reviews for 42 hourly associates and 4 lead associates.
  • Implemented performance reviews and coaching plans for the entire referee team.
  • Provide counseling and performance reviews.

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9. Daily Operations

high Demand
Here's how Daily Operations is used in Staff Supervisor jobs:
  • Managed daily operations including, including billing encounter submissions to central billing office.
  • Train each staff member in order to prepare them for the daily operations of the pool and obstacles they may incur.
  • Managed the daily operations of the administrative support staff, personnel, and unit fitness program for a 300+ member unit.
  • Supervised the daily operations of 10 probation and parole agents, who were responsible for parolees and probationers in the community.
  • Oversee daily operations and maintenance by cleaning auditoriums, supervising the floor staff, and performing daily cashier duties
  • Directed the daily operations of a medical clinic that treats up to 300 dermatological patients per day.
  • Facilitated the merger of two agencies, as well as the daily operations of the Flint office.
  • Managed daily operations of the physical plant including administrative, production, shipping and yard facilities.
  • Supervised outside staff on daily operations to make certain necessary tasks were handled by employees.
  • Managed and directed five members of the Mayor's executive staff and lead daily operations.
  • Handled daily operations of branch including order processing, challenge resolution, and inside marketing.
  • Trained new employees in the daily operations until they became familiar with their job duties.
  • Coordinate the daily operations of business to ensure completion of jobs by given deadline.
  • Assisted Management in overseeing staffing, customer service and daily operations of a theater.
  • Worked directly with the Project Manager for the processes involved in daily operations.
  • Oversee the daily operations and coordinate with production To provide adequate service numbers.
  • Trained new outside staff employees on daily operations and employee conduct.
  • Monitored daily operations, patient issues, admissions and billing.
  • Manage the daily operations of an office of 70 employees.
  • Managed daily operations and staff of up to 20.

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10. Direct Care Staff

high Demand
Here's how Direct Care Staff is used in Staff Supervisor jobs:
  • Supervised direct care staff to assure they completed their assigned responsibilities.
  • Orient new direct care staff to the program, while providing direction and training in the performance of their duties.
  • Supervised, trained and worked with all direct care staff to meet the needs of clients and their families.
  • Supervised direct care staff, and responsible for all aspects of the daily running of a Residential Group home.
  • Supervised, trained and delegated responsibilities to all direct care staff to meet programs daily needs.
  • Supervised direct care staff in the delivery of Resident emotional, social and physical care.
  • Participated in the recruitment, selection, and training of direct care staff.
  • Coordinate scheduling of direct care staff for program coverage while maintaining staffing expectations.
  • Supervised training for Direct Care Staff in accordance to company policies.
  • Staffed cases with qualified direct care staff and provide monthly supervision.
  • Managed the direct care staff for a thirty-two-bed youth facility.
  • Served as programmatic supervisor to direct care staff.
  • Orient new direct care staff to the program.
  • Direct care staff and training.
  • Provided direction, encouragement & training to direct care staff in the performance of their duties.
  • provide overall supervision of one cottage for adolescent youth and direct care staff.

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11. Human Resources

high Demand
Here's how Human Resources is used in Staff Supervisor jobs:
  • Provided generalized human resources to the security staff including updating employees on company policies and procedures.
  • Coordinated with other areas/departments, the logistics and human resources for successful operation of all the areas assigned to the unit.
  • Supported employee needs regarding human resources issues, training, pay and benefits for a district with 50 employees.
  • Facilitated administrative support projects and production for A/P, A/R, purchasing, and human resources.
  • Head of Human Resources Department for the Private Duty section of the business.
  • Manage and interface with human resources, labor relations and other administrative departments.
  • Maintained personnel, payroll, and audit files relating to Human Resources.
  • Be an extension of our clients Human Resources Dept.
  • Defined scope, tracked progress and managed routine examinations and special examinations by establishing deadlines and allocating human resources.
  • Performed corporate recruiting, departmental budgeting, and many other Human Resources and management duties.REFERENCESReferences are available upon request.
  • Coached employees Prepared disciplinary work corrections and recommended issues to Human Resources.
  • Selected Contributions: Assisted Human Resources in developing a detailed training program.
  • up to 26 people, problem solving, training, human resources work, public relations and extensive computer use.
  • Managed over 500 personnel in administrative and human resources duties Provided training courses that addressed all levels of customer needs.
  • Trained Support Staff in daily activities and ensured that employees abide by human resources policies when preforming duties.
  • Coordinated the interviewing and placement of new operations personnel with the Human Resources department.
  • Oversee staff members complete a variety of task ( scheduling, client care, human resources, inventory management )

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12. Patient Care

high Demand
Here's how Patient Care is used in Staff Supervisor jobs:
  • Collaborated with all disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes.
  • Coordinated and monitored patient care by providing leadership for personnel.
  • Establish policies and procedures to ensure staff competency and optimal patient care in compliance with regulations.
  • Enter pending authorizations for patient care, to include using MMIS to locate authorizations for patients.
  • Assure staffing to meet patient care needs, manage time off requests while maintaining adequate coverage.
  • Provide advanced care to sick and injured patients with completion of legal patient care records.
  • Coordinated medical staff activities to promote and ensure quality and improvement of patient care.
  • Assist in development and education of staff regarding all aspects of patient care.
  • Supervised patient care on General floor, Emergency room and cardiac Unit.
  • Utilized establish guidelines for reporting medical error in patient care and harm.
  • Communicate to staff and supervisor of any changes to patient care.
  • Acted as an advocate for patient care and client communication.
  • Provided high quality patient care in the home setting.
  • Worked with the clinics practitioners to improve patient care.
  • Charted for Medicare and other appropriate patient care.
  • Obtained MD orders related to patient care.
  • Oversee daily unit operations, including case management and evaluation Ensuring that employees provide the most effective patient care.
  • Supervised and coordinated patient care throughout hospital Oversee staffing schedule for all areas except ER
  • Direct patient care and assessment of multiple disease processes involving multiple comorbities.

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13. Data Entry

high Demand
Here's how Data Entry is used in Staff Supervisor jobs:
  • Managed child care regulatory system's data entry processes for all licensing related documentation.
  • General filing and office duties, data entry and prepare reports, statements and paper audits as necessary.
  • Serve as functional expert in Clinical Data Management and data entry from Vista Capri to VA EIDS.
  • Assist in office administrative duties including: data entry, copying, answering phones, etc.
  • Managed a team of eight to twelve Data Entry Clerks, Expediters and a receptionist.
  • Computerized data entry of hours to generate pay and bill hours.
  • Stocked shelves, performed data entry.
  • Count and balance concession inventory Data Entry
  • Interact with customers face to face and over the phone about repair service complaints and completion of data entry .
  • Assisted at conventions and trade shows Registered attendees, data entry, and oversaw seminar logistics
  • Promoted to staff supervisor after only three month as data entry clerk.
  • Managed payroll Dealt with clients and candidates Interviews, took orders, arranging interviews with clients Data Entry Receptionist Multi-task duties

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14. Front Desk

high Demand
Here's how Front Desk is used in Staff Supervisor jobs:
  • Direct Supervisor of approximately twenty employees in our front desk area and co-supervised additional staff on our sales team.
  • Front desk responsibilities included party planning, reservations, billing and hosting parties for up to 50 children.
  • Distributed daily work for staff, front desk, screen incoming call, reserve units for all clients.
  • Operated the front desk as a receptionist and excelled in the customer service aspects of the job.
  • Assisted residents at the front desk and directed them to the appropriate person and location.
  • Managed the front desk, while checking clients in and out of their services.
  • Work the front desk in Pro Shop checking in guests and making tee time reservations
  • Translate at Front Desk and telephones calls for Guest Service Representatives -Spanish and English.
  • Coordinate Front Desk At Your Service Runners daily guest request on a timely manner.
  • Supervised group of employees who worked front desk area and admitted patrons into facility.
  • Trained new staff members in crisis management and front desk operations.
  • Covered the Front Desk when there was an absence

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15. Training Programs

average Demand
Here's how Training Programs is used in Staff Supervisor jobs:
  • Implemented and monitored company training programs.
  • Created and implemented concession and box office training programs; minor work violations tracking program and minimized yearly work violations costs.
  • Advised Executives on logistics matters; provided training programs on how to create travel documents while utilizing Defense Transportation System.
  • Provided leadership and direction for multiple training programs in FBI New Agents Training Unit.
  • Attend required meetings and training programs.
  • Conduct new employee trainings to all new agency staff as well as training programs for management and all program/site staff.

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16. Special Events

average Demand
Here's how Special Events is used in Staff Supervisor jobs:
  • Recognized by Senior and Executive Management for accomplishments as Special Events Staff Supervisor.
  • Coordinated special events and large party preparations.
  • Maintain control, safety, and the well being of children and their families during special events.
  • Set up, take down, and coordinate special events hosted by the Recreation & Athletics department.
  • Assisted the fitness director in the coordination of special events (5K, screenings).
  • Assist in preparing a variety of publications, materials, and programs for special events.
  • Supervised catering service set-up for special events and meetings for multiple clients throughout the valley.
  • Clean facility for daily use and special events, and take tickets/collect fees.
  • Worked and helped plan special events for both Membership and Family Programs.
  • Conduct and supervise special events; develop contracts and hire instructors.
  • Supported the planning and execution of special events at the University.
  • Coordinate with the director of Development of special events.
  • Prepare and Organize catering for weddings and special events.
  • Organized nightly and weekly special events for resort guests.
  • Participated in special events on behalf of Mercy House.
  • Developed special events and activities for core program areas.
  • Designed security plans for special events at venues.
  • Helped set up for meetings and special events.
  • Organized deadlines, tasks, and activities relating to special events using project management tools.

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17. Mental Health Services

average Demand
Here's how Mental Health Services is used in Staff Supervisor jobs:
  • Keep detailed records, report changes in patients behavior to the Mental Health team, and coordinating Mental Health services.
  • Monitored and coordinated mental health services for victim children of neglect and abuse.
  • Monitored ongoing compliance with quality assurance standards for mental health services.
  • Provided mental health services to individual clients.

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18. Train Staff

average Demand
Here's how Train Staff is used in Staff Supervisor jobs:
  • Administer medication, follow development plan, train staff, represent organization
  • Conduct employee interviews; hire and train staff in all job positions including concessions, ticket handling, and suite concierge.
  • Coordinated schedules, maintain patient books, admit new clients, train staff, worked in the field with clients
  • Train staff in empowering techniques to handle potential conflicts and resolve guest inquires as quickly as possible.
  • Worked with Program Director to recruit, hire, and train staff members.
  • Train staff, track purchases and payments, processes all requests.
  • Interview potential staff candidates, train staff and evaluate work performance.
  • Direct and train staff in the job qualifications.
  • Train staff on all program policies and practices.
  • Create Standard Operating Procedures and train staff.
  • Train staff on newly implemented processes.
  • Interview, hire, and train staff.
  • Train staff on how to identify theft, conduct audits,and navigate through security technology.

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19. Disciplinary Actions

average Demand
Here's how Disciplinary Actions is used in Staff Supervisor jobs:
  • Counseled Soldiers on Professional Development and disciplinary actions if he or she violated any Army Regulation.
  • Coordinated judicial punishment and other administrative disciplinary actions.
  • Performed staff training, shift scheduling and carried out disciplinary actions when required.
  • Supervised, counseled, evaluated performance and recommended disciplinary actions, if needed to the Zoning Administrator regarding permitting staff.
  • Perform personnel-related activities such as hiring workers, evaluating staff performance, and taking disciplinary actions when performance problems occur.
  • Evaluate employee performance and make recommendations for development, including disciplinary actions; complete semi-annual appraisal on each engagement specialist.

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20. Independent Living

average Demand
Here's how Independent Living is used in Staff Supervisor jobs:
  • Worked closely with case workers and state service coordinators and families; attending individual service plan meetings to ensure independent living.
  • Mentored youth in a community based setting in order to access opportunities to develop their independent living and social skills.
  • Provide guidance in: correct decision making, HSED and independent living skills through close supervision.
  • Administered CD, independent living, and anger management discussion groups (4 weekly).
  • Trained emancipating youth living in residential care in job skill acquisition for Independent Living.
  • Provided care for clients with varying mental disabilities Passed medication Prepared meals Assisted clients with skills for independent living

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21. Phone Calls

average Demand
Here's how Phone Calls is used in Staff Supervisor jobs:
  • Make phone calls to suppliers of educational materials, to place orders or confront and solve any issues.
  • General clerical work such as answering and initiating phone calls, and answering and initiating email conversations.
  • Supervised Staff, Made outbound phone calls, sales, payroll, scheduling
  • Monitored incoming telephone calls on an ACD line for quality assurance.
  • Conducted training sessions, monitored phone calls, and coached callers.
  • Respond to emails and phone calls from Program Director.
  • Prepared payroll, helped answer and screen telephone calls
  • Directed telephone calls to the appropriate person.
  • Answered, screened and reviewed phone calls.
  • Answered phone calls, took messages, and made appointments in a professional manner.
  • Answer phone calls in a professional manner and answer any questions.
  • Handle employee and customer questions.Answered phone calls.
  • Scheduled and checked in tutoring appointments Answered and directed telephone calls Closing procedures

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22. Daily Activities

average Demand
Here's how Daily Activities is used in Staff Supervisor jobs:
  • Supervised several groups of children through daily activities, as well as mentored children and helped with homework and outside issues.
  • Assist patients with daily activities and ensure program is being followed in order to graduate from program.
  • Worked with the camp directors in setting up daily activities as well as special occasions.
  • Coordinate daily activities of floor staff and children ages six months to twelve years.
  • Document daily activities and interactions with each youth.
  • Organize daily activities by communicating with the children.
  • Create monthly calendars of daily activities for children.
  • Followed through with daily activities with youth.
  • Oversee funds for individuals' daily activities.
  • Monitored daily activities and conduct group sessions.
  • Organize daily activities and lesson plans.
  • Oversee daily activities of adolescences.
  • Supervised underage staff in their daily activities and reported assessment of weekly evaluation performances.

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23. Company Policies

average Demand
Here's how Company Policies is used in Staff Supervisor jobs:
  • Monitor clients during self-administration of medications to guarantee compliance with physician's orders and company policies.
  • Mentored and trained department supervisors resulting in 100% compliance with company policies and procedures.
  • Conferred with staff to resolve performance and personnel problems, and to discuss company policies
  • Communicate all company policies to new hires such as payroll procedures and benefits.
  • Coached direct reports on all company policies and ensured they were being followed.
  • Trained staff in company policies and coast guard and homeland security procedures.
  • Trained administrative staff in company policies and procedures according to same.
  • Assisted in orientation and staff training of company policies and procedures.
  • Maintain case notes and adhere to company policies and guidelines.
  • Answer all questions pertaining to company policies & procedures.
  • Prepared and made reports according to company policies.
  • Enforced company policies and monitored employee conduct.
  • Demonstrated strong supervisory skills of training and other administrative tasks Analyzed and prepared revenue reports in adherence with company policies
  • Ensured climber and staff safety and that guests and staff abided by company policies.

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24. Customer Complaints

average Demand
Here's how Customer Complaints is used in Staff Supervisor jobs:
  • Handled difficult customer complaints and discretely resolved issues, ensuring client satisfaction.
  • Handle customer complaints and issues during highly populated events
  • Spearhead banks incoming and outgoing mail and express packages Dispense departmental change within the bank Specialize with troubleshooting and customer complaints
  • Point of contact for all staff questions relating to menu, inventory, POS system, customer complaints etc.
  • Handle all discrepancies that arise with tickets as well as customer complaints all while providing excellent customer service.
  • Resolved all customer complaints making sure the customers were satisfied with the service they were receiving.
  • Responded to customer complaints and resolved any issues that occurred during large events.
  • Resolve customer complaints, handle escalated customer complaints and collaborate with on-site vendors.
  • Managed staff of seven employees and fielded customer complaints.
  • Assisted in resolving customer complaints and concerns.
  • Handled Phone calls and customer complaints.
  • Handled customer complaints / refunds.
  • Handled customer complaints both in person and telephonically.
  • Answered incoming calls and finalized orders Supervised delivery schedule and managed cash register Handled customer complaints and ensured satisfaction
  • Oversee employees' productivity and performance Handle customer complaints, manage employee files, and employee scheduling Assist in kitchen when necessary
  • Supervised a staff of 10 Responsible for the accuracy of cash receipts Successfully resolved customer complaints
  • Worked part-time while working at Woody's Landscaping) Resolved customer complaints concerning services Provided oversight of children Organized daily activities

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25. Crisis Intervention

average Demand
Here's how Crisis Intervention is used in Staff Supervisor jobs:
  • Provide direct crisis intervention in accordance with approved techniques.
  • Maintained quarterly statistical report for crisis intervention calls.
  • Provided online crisis intervention, emotional support and empathy, problem solving, and resource referral with civilian sexual assault survivors.
  • Initiated crisis intervention, monitoring, and the documentation logging physical restraints, and behavioral events.
  • Trained in crisis intervention to help provide for client's safety and teaching behavioral management skills.
  • Trained for crisis intervention and worked in crisis unit.
  • Facilitate the crisis intervention weekly team meetings.
  • Provide trainings for staff in Strategies for Crisis Intervention and Prevention/Positive Approaches.

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26. Conflict Resolution

average Demand
Here's how Conflict Resolution is used in Staff Supervisor jobs:
  • Execute game/arena operations through leadership, effective communication, and conflict resolution.
  • Conflict resolution and crisis management during events.
  • Work with under-privileged youth, plan daily activities, and use conflict resolution to address issues as they arise.
  • Communicated with all residents on an individual basis to help problem solving skills and provide conflict resolution.
  • Provided training workshops in communications, diversity, conflict resolution, and reaching desired outcomes.
  • Mediate employee conflict resolution, coordinate problem solving, and update training program.
  • Managed office staff, including work schedules, conflict resolution and work prioritization.
  • Perform first-aid, and facility risk management and conflict resolution procedures as needed.
  • Skilled in a conflict resolution.

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27. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Staff Supervisor jobs:
  • Review practice protocol to ensure compliance with regulatory agencies.
  • Evaluated utilization and quality assurance issues to ensure compliance.
  • Assist in staffing and scheduling of associates, and ensure compliance with hours of operations.
  • Conducted room and facility wide safety checks to ensure compliance with all State codes.
  • Worked with state to ensure compliance was met within the residential home.
  • Monitor policies to ensure compliance.
  • Create and revise credentialing policies, procedures and workflow to ensure compliance with all regulatory and contractual credential requirements.

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28. Safe Environment

average Demand
Here's how Safe Environment is used in Staff Supervisor jobs:
  • Provided a safe environment for participants.
  • Maintain safe environment with checking theaters every half hour to make sure everything is working properly and no disturbances.
  • Supervised & directed as many as 30 security personnel, & ensured a safe environment for patrons.
  • Maintained and monitored a safe environment and ensured daily needs of residents in a state facility.
  • Maintained a fun yet safe environment for guests, which included thinking quickly and creatively.
  • Manage all security guards and personnel to maintain a safe environment for all customers.
  • Provide a safe environment for children with a variety of disabilities around horses.
  • Maintained a healthy learning and safe environment for both students and staff.
  • Assisted children with activities while maintaining a safe environment.
  • Work with University Police to ensure safe environment.
  • Achieved a healthy and safe environment for all.
  • Key Accomplishments: Helped provide a safe environment for USAFA guest so that they can enjoy the athletic events.

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29. Food Preparation

average Demand
Here's how Food Preparation is used in Staff Supervisor jobs:
  • Assisted in PureFood2U food preparation, event representation and delivery schedule
  • Coordinated and assisted with food preparation.
  • Supervised 5-10 inmates daily, Responsible for the training of inmates in food preparation, sanitation, and safety procedures.
  • General Staff Duties: Dining hall activities- Food preparation and clean up, oversaw high school staff.
  • Monitor compliance with health and fire regulations regarding the facility, food preparation and serving.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes.
  • Opened and closed store including food preparation, finance management and inventory.
  • Meet and greet customers at front Food preparation for customers

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30. Treatment Plans

low Demand
Here's how Treatment Plans is used in Staff Supervisor jobs:
  • Worked closely with school systems and state agencies in order to track client progress and adjust treatment plans as necessary.
  • Created and carried out proper documentation including individual action plans, treatment plans, progress reports and discharge files.
  • Work with the clinical management team to develop ISP/treatment plans based on the needs of the resident.
  • Create and implement individual education and treatment plans, objectives and interventions for clients.
  • Assisted in the development of individual treatment plans and monitored implementation of the plans.
  • Collaborate with families to implement interventions, treatment plans and goal setting.
  • Contributed input to the formulation and implementation of treatment plans.
  • Implement individual treatment plans for up to fifteen youth.
  • Implemented active treatment plans for program participants.
  • Participated in the development and implementation of the children's formal treatment plans.Prepared paperwork necessary for re-certification of foster homes.
  • Contributed to the development and implementation of individual treatment plans and participated as a member of a multi-disciplinary team.
  • Participate in multi-disciplinary team meetings; prepare treatment plans and assessments for individual clients.
  • Supervised inpatient therapy groups, treatment plans, and meals Created individual treatment plans with 5-25 adolescents per month.
  • Conducted Psychosocial assessments for treatment plans and parental fitness for Child Protective Services program.

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31. RN

low Demand
Here's how RN is used in Staff Supervisor jobs:
  • Initiated an audit process for safety conversations to focus on improving manager's engagements with employees about hazards/safety concerns.
  • Demonstrated leadership and expertise managing schedules for staff and delegating projects as assigned ensuring smooth organization for attorneys.
  • Staff development, activity coordination, and medication administration in an overnight camp for children with development disabilities
  • Tracked direct contact hours and did weekly performance evaluations of behavior analyst interns for certification purposes.
  • Experienced in dealing with upper management and executives along with outside vendors/manufacturer and governmental agencies.
  • Generated and delivered accurate administrative reports and statistical analysis for internal and external requirements.
  • Job Duties: Manage customer service & service administration departments for international projector manufacturer.
  • Received management recognition for ingenious solutions to problems concerning disconnects in revenue data streams.
  • Provided administrative, technical and financial support to the Business and Government Markets organizations.
  • Recorded and maintained pertinent information according to program guidelines regarding client needs and concerns.
  • Assisted Director of Finance with internal auditing and financial statements for the organization.
  • Adapted and implemented two department publications governing initial policies, procedures and standards.
  • Facilitated all aspects of inventory control including ordering, returns and invoicing.
  • Facilitate internal process improvement teams tasked with revising current standard operating procedures.
  • Coordinated with foreign government officials and consuls to arrange accommodations for dignitaries.
  • Prioritized domestic and international orders based on inventory availability and customer needs.
  • Manage and lead external recruitment sources inclusive of employment agencies contract negotiations.
  • Trained incoming Clinical Interns regarding agency policies and procedures for providing services.
  • Recommended and ensured that proper technical alternatives have been selected and implemented.
  • Monitored employee attendance and performance and issued disciplinary warnings when violations occurred.

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32. Crowd Control

low Demand
Here's how Crowd Control is used in Staff Supervisor jobs:
  • Executed crowd control duties and maintained general order over facility.
  • Provided security services, including crowd control, for large and small events.
  • Maintain crowd control, cultivate guest safety, and provide VIP escort.
  • Maintained crowd control, mosh pit, backstage Artists dressing room area.
  • Assist with crowd control on major events.
  • Crowd control management at sporting events, concerts, and conventions (i.e.
  • crowd control, traffic control,

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33. CPR

low Demand
Here's how CPR is used in Staff Supervisor jobs:
  • Received the following certificates while employed; Medication Management, CPR and First Aid Current, Effective Manager Course.
  • Ensured all staff members were trained and tested in Safe Crisis Management and CPR.
  • Organized and helped train all other staff members in First-Aid & CPR training.
  • Certified instructor for employee CPR AED certification.
  • Conduct FBA's (Functional Behavior Assessments), CPR, AED, Sign Language trained.
  • Certified by the Red Cross in CPR and AED use.
  • Licensed in CPR, First Aid and AED.
  • Provided safety training to lifeguard staff for CPR, First-Aid and waterslide operations.

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34. Osha

low Demand
Here's how Osha is used in Staff Supervisor jobs:
  • Served as Facilities Safety Representative with OSHA certification.
  • Completed Workers' Compensation, insurance, accident and OSHA forms for outsourced personnel.
  • Authorized OSHA General Industry Outreach Trainer; Conduct safety training for employees.
  • Operated facility in compliance with DOT, OSHA, and company standards
  • Maintain quality assurance and OSHA standards in the radiology dept.
  • Train new employees on company and OSHA rules and regulations.
  • Ensured that food service area met with OSHA regulations.
  • Conducted on-site reviews regularly to comply with OSHA standards.
  • Respond to OSHA complaints and correct problems.
  • Updated and maintained OSHA compliance manuals.
  • Train employees on OSHA regulations.

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35. Medical Records

low Demand
Here's how Medical Records is used in Staff Supervisor jobs:
  • Process paperwork for medical records, review utilization of service and outcomes with administrators.
  • Maintained all medical records and documented all necessary information as required by regulations.
  • Obtained medical records electronically for physicians.
  • Update client medical records, new physician orders, including filing of insurance.
  • Maintained medical records, charts, and patient confidentiality.
  • Oversee all receptionist duties and medical records room Personnel.

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36. Clinical Staff

low Demand
Here's how Clinical Staff is used in Staff Supervisor jobs:
  • Designed patient information and education tracks - Supervised administrative & clinical staff.
  • Hired all clinical staff and implemented staff disciplinary action when indicated.
  • Organized outreach programs to train and supervise clinical staffs at rural clinics (health posts) to enhance immunization coverage.
  • Trained clinical staff of 75+, on appropriate procedures related to obtaining and maintaining treatment approvals from third party resources.
  • Maintained clinical staff employee files, conducted reviews, and participated in hiring and firing of clinical staff.
  • Supervised the front desk/non clinical staff in the three Physical/Occupational Therapy clinics within the Bristol Hospital system.
  • Serve as a resource to internal staff, doctors, and clinical staff for teaching purposes.
  • Handled recruitment, performance management and training for both front office and clinical staff.
  • Managed 5 clinical staff members as well as organized the clinical staff schedule.
  • Provide ongoing education to clinical staff.
  • Field Evaluations of clinical staff.
  • Calculated biweekly payroll for part time clinical staff.
  • Interact with Harris Clinical Staff and Project Managers, QRs, and SMEs to resolve project issues and provide status information.

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37. Inventory Control

low Demand
Here's how Inventory Control is used in Staff Supervisor jobs:
  • Performed regular inventory control measures including required pull lists and counts.
  • Assisted with patient treatment and care, inventory control, charting, sterilization, and equipment maintenance.
  • Supervised junior enlisted personnel in daily inventory control procedures and equipment issue/return measures for 5 companies and 1 special operations platoon.
  • Maintain inventory control, conduct quarterly physical inventories, and analyzed surplus and outdated inventory items on monthly basis.
  • Partake in managing activities related to strategic or tactical purchasing, material requirements planning and inventory control.
  • Inventory control - examination of inventory and receiving documents to identify accuracy or discrepancies from distribution centers.

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38. Office Staff

low Demand
Here's how Office Staff is used in Staff Supervisor jobs:
  • Provided administrative support to include managing and maintaining payroll for office staff member and personnel.
  • Manage Box Office staff and operations, effectively communicating and implementing necessary changes.
  • Projected services involving office staffing and space planning for Corporate Departments.
  • Conducted national office staff and new employee training.
  • Team leader for front office staff.

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39. Incident Reports

low Demand
Here's how Incident Reports is used in Staff Supervisor jobs:
  • Work with local law enforcement regarding incident reports and ensuring patron safety while they are in the venue.
  • Assist customers in resolving problems that may arise during events and prepare and file incident reports as appropriate.
  • Maintained accurate and detailed records on child health and safety, emergency contact information and incident reports.
  • Counseled staff in correct program etiquette when completing incident reports, behavior reports and behavior assessments.
  • Completed shift paperwork: scheduling, disciplinary and incident reports.
  • Complete daily paperwork to include incident reports.
  • Oversee all incident reports and paperwork.
  • Write detailed incident reports for incidents.
  • Ensured that daily paperwork; incident reports were completed and done accurately.
  • Approve incident reports and forward to DCFS in a timely manner.

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40. Medical Staff

low Demand
Here's how Medical Staff is used in Staff Supervisor jobs:
  • Operated in an account management/business development role for a national medical staffing firm.
  • Promoted from Medical Staff Coordinator position.
  • Directed the overall daily processes of the medical staff office, to include, MSOW implementation and independent contracting assignment.
  • Work closely with medical staff leaders, hospital administrators, and legal counsel regarding medical staff and bylaws issues.
  • Systematized and maintained medical staff bank account, billing, deposits, reconciliation of bank records and payroll.
  • Generated on-call and medical staff coverage to ensure the department is adequately staffed at all times.
  • Open communication with the Medical Staff, Administration, Hospital Departments, and other health agencies.
  • Create and complete special projects such as Medical Staff Services disaster plan and ED Call Analysis.
  • Organized and supported medical staff communication, activities and meetings of the medical staff.
  • Developed and maintained separate operational budgets for the medical staff and the hospital.
  • Supervised 2.8 FTE staff in Medical Staff Office, CME and Medical Library.
  • Performed duties of the medical staff in their absence including student medication distribution.
  • Supported the Executive, Credentials and Bylaws Committees of the medical staff.
  • Support Medical Staff leaders in fulfilling the responsibilities of their offices.
  • Coordinated all internal & external activities of the medical staff.
  • Attend Medical Staff meetings, prepare agenda and meeting minutes.
  • Prepared monthly and quarterly financial reports for medical staff review.
  • Coordinated contracts for Medical Staff Leadership- 20 contracts.
  • Cat Room Supervisor, Medical Staff, in-take
  • Review state licensure applications for medical staff physicians and allied health staff prior to submission with the Professional Licensing Board offices.

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41. VIP

low Demand
Here's how VIP is used in Staff Supervisor jobs:
  • Prepared and delivered concessions for VIPs and University administrators.
  • Served VIP Clientele by personally taking them to and insuring table/ bottle service at any venue they wanted to attend.
  • Secured parking lot for the Police, Sheriff, ambulances & any special VIP's coming to the game.
  • Escorted VIP's and other High Profile Clients safely and secured in an anonymous and timely fashion.
  • Helped to troubleshoot RFID scanners and assisted scan staff with guest, VIP and sponsorship issues.
  • Provided security and logistics for VIP box seating sections during WVU sporting events.
  • Maintained high quality control in VIP suites and owner's club environment.
  • Supervised food delivery service for 300+ guests for especial and VIP events.
  • Run Command Post, Supervise staff, Provide security, Escort VIPs
  • Brief and escort all VIP visitors visiting the FFSC.

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42. Security Staff

low Demand
Here's how Security Staff is used in Staff Supervisor jobs:
  • Assisted subordinate intelligence and security staffs to increase their security posture and harden their facilities.
  • Monitored security staff to ensure compliance as per specifications from various accounts.
  • Scheduled and supervised security staff for outdoor Performing Arts Festival.
  • Provided adequate uniformed security staff for events.
  • Acted as direct supervisor the security staff on school grounds and ensured the goals of the department were meet.
  • Supervised all main events and coordinated with security staff, NCAA team managers, and officials.
  • Conducted site reviews, monitoring security staff performance and introduce corrective changes when needed.
  • Coordinate logistics of security staff by planning work schedules for events.
  • Supervised and trained security staff of six in corporate building.
  • Managed the 13th COSCOM intelligence and security staff.
  • Managed a group of student security staff.
  • Processed payroll for security staff.
  • Conducted training for security staff.
  • Supervised and trained security staff Conduct staff inspections Ensure safety and security of customers Responsible for dispatching and writing up reports

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43. Student Workers

low Demand
Here's how Student Workers is used in Staff Supervisor jobs:
  • Lead team of student workers in setting up equipment and materials for various events around the university.
  • Managed inventory, delegated & supervised tasks, and set schedules for 14 student workers
  • Schedule student workers to ensure fully staffed projects and events.
  • Oversee 15-20 student workers during home sporting events Coordinate cross-departmental preparation for game-day production
  • Managed staff of 20 athletic facility student workers * Heavily involved with the interviewing and hiring process of potential employees.
  • Coordinated student appointments and trained new tutors/student workers with online tutoring system.

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44. Special Projects

low Demand
Here's how Special Projects is used in Staff Supervisor jobs:
  • Spearheaded crucial office improvement initiatives and a variety of special projects.
  • Directed all special projects requested by customer: stripping/waxing, polishing, carpet cleaning, in addition to miscellaneous tasks.
  • Provided assistance to all departments of the firm, coordinating special projects and closings.
  • Developed and directed Mayoral programs, special projects, and events.
  • Assist with company logistics and special projects.
  • Coordinated and assisted on internal projects and responsibilities under instruction of department managers and/or director to include various special projects.

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45. Special Needs

low Demand
Here's how Special Needs is used in Staff Supervisor jobs:
  • Help problem solve and assist with situations involving children with special needs, behavioral needs, or mental health challenges.
  • Identified behaviors and evaluated adolescents & children ages 3 -21 with special needs/ disabilities.
  • Work with special needs population and supervise staff in a Union environment.
  • Managed a staff of up to 20 including special needs hires.
  • Respond to clients' special needs by anticipating potential problems.
  • Monitored Employees Monitored overall Health and Care of horses Promoted a safe leaning environment for children with special needs Managed office work

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46. Powerpoint

low Demand
Here's how Powerpoint is used in Staff Supervisor jobs:
  • Acknowledged by higher management for improving presentation and reporting culture by incorporating visually rich PowerPoints for weekly reports and findings.
  • Conducted PowerPoint presentation to illustrate shrink reduction, cost cutting programs and additionally to promote safety awareness in all departments.
  • Collected data to prepare PowerPoint presentations for dissemination, talking points, memorandums and other materials for senior management.
  • Developed innovative PowerPoint presentation used by the Office of Admissions to market executive support programs to potential affiliates.
  • Reported Help Desk Status and Server status daily in PowerPoint presentations to civilian and military senior level executives.
  • Gathered data requirements to create executive-level internal and external briefings and presentations in PowerPoint and other applications.

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47. Bank Deposits

low Demand
Here's how Bank Deposits is used in Staff Supervisor jobs:
  • Processed patient information, patient billing/collections and bank deposits.
  • Supervised and prepared weekly payroll for all staff and was responsible for the balancing of cash registers and daily bank deposits.
  • Track and control cash and bank Track and control cash and bank deposits.
  • Supervised Front Staff Insurance A/R Bank Deposits Covered the Front
  • Reconciled daily receipts and made daily bank deposits.
  • Supervised a staff of 15-20 people * Controlled inventory * Daily Cash Receipts & Bank Deposits * Opened and closed the store

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48. Personal Care

low Demand
Here's how Personal Care is used in Staff Supervisor jobs:
  • Help them complete personal care task such as: Toileting/Showering, grooming personal hygiene as well as dressing.
  • Administered medication to residents and provided personal care such as; Dressing, grooming, and bathing etc.
  • Insured that the other employees were following the client's personal care plans.
  • Program Manager and instructor for Home Health and Personal Care Aides Training Program.
  • Oversee client routines in areas such as personal care and housekeeping chores.
  • Recruited new Personal Care Workers (PCW).
  • Assisted individuals with personal care.

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49. Developmental Disabilities

low Demand
Here's how Developmental Disabilities is used in Staff Supervisor jobs:
  • Directed personnel to perform functions involved in vocational and behavioral tasks for adults with developmental disabilities.
  • Provide a team atmosphere while supervising staff and individuals with Developmental Disabilities.
  • Supervised staff providing direct-care services to consumers with developmental disabilities.
  • Worked with youth with behavioral and developmental disabilities.
  • Educated direct staff on how to engage people with mental illness and developmental disabilities.
  • Developed and implemented various trainings related to mental illness and developmental disabilities

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50. Monthly Reports

low Demand
Here's how Monthly Reports is used in Staff Supervisor jobs:
  • Compiled monthly reports and distributed them to appropriate personnel.
  • Prepare and process monthly reports, bills, vouchers, payroll reporting and the tracking and posting of measurement results.
  • Draft weekly and monthly reports on employment statistics including turnover, placement, unemployment, and payroll.
  • Create weekly and monthly reports of staff's collection efforts that are reported to deputy director.
  • Generated monthly reports, training, payroll and briefings for the department.
  • Generated, formatted, and corrected the production of the monthly reports.
  • Review and critique monthly reports and incident reports.
  • Investigated discrepancies and corrected the monthly reports.
  • Supervised the preparation of all monthly reports and maintained accountability for statistics related to operations, human recourses and logistics.
  • Handled personnel paperwork for department, coordinated monthly reports, able to multitask and work in a fast Pace environment.
  • Train, develop, and evaluate hourly employees Retail Effectively communicate sales and monthly reports to management.
  • Write monthly reports and year-end reports on projects performed in genomics group.

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20 Most Common Skill for a Staff Supervisor

Customer Service16.6%
Direct Supervision16.2%
Safety Procedures14.9%
Ensure Safety12.7%
Staff Members7.8%
Emergency Situations3.6%
Event Staff3.5%
Performance Reviews2.3%

Typical Skill-Sets Required For A Staff Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
12.9%
12.9%
2
2
Direct Supervision
Direct Supervision
12.7%
12.7%
3
3
Safety Procedures
Safety Procedures
11.6%
11.6%
4
4
Ensure Safety
Ensure Safety
9.9%
9.9%
5
5
Staff Members
Staff Members
6.1%
6.1%
6
6
Emergency Situations
Emergency Situations
2.8%
2.8%
7
7
Event Staff
Event Staff
2.7%
2.7%
8
8
Performance Reviews
Performance Reviews
1.8%
1.8%
9
9
Daily Operations
Daily Operations
1.7%
1.7%
10
10
Direct Care Staff
Direct Care Staff
1.7%
1.7%
11
11
Human Resources
Human Resources
1.7%
1.7%
12
12
Patient Care
Patient Care
1.7%
1.7%
13
13
Data Entry
Data Entry
1.7%
1.7%
14
14
Front Desk
Front Desk
1.5%
1.5%
15
15
Training Programs
Training Programs
1.5%
1.5%
16
16
Special Events
Special Events
1.3%
1.3%
17
17
Mental Health Services
Mental Health Services
1.3%
1.3%
18
18
Train Staff
Train Staff
1.2%
1.2%
19
19
Disciplinary Actions
Disciplinary Actions
1.2%
1.2%
20
20
Independent Living
Independent Living
1.2%
1.2%
21
21
Phone Calls
Phone Calls
1.1%
1.1%
22
22
Daily Activities
Daily Activities
1.1%
1.1%
23
23
Company Policies
Company Policies
1.1%
1.1%
24
24
Customer Complaints
Customer Complaints
1.1%
1.1%
25
25
Crisis Intervention
Crisis Intervention
1%
1%
26
26
Conflict Resolution
Conflict Resolution
0.9%
0.9%
27
27
Ensure Compliance
Ensure Compliance
0.9%
0.9%
28
28
Safe Environment
Safe Environment
0.9%
0.9%
29
29
Food Preparation
Food Preparation
0.8%
0.8%
30
30
Treatment Plans
Treatment Plans
0.8%
0.8%
31
31
RN
RN
0.7%
0.7%
32
32
Crowd Control
Crowd Control
0.7%
0.7%
33
33
CPR
CPR
0.7%
0.7%
34
34
Osha
Osha
0.7%
0.7%
35
35
Medical Records
Medical Records
0.7%
0.7%
36
36
Clinical Staff
Clinical Staff
0.7%
0.7%
37
37
Inventory Control
Inventory Control
0.7%
0.7%
38
38
Office Staff
Office Staff
0.6%
0.6%
39
39
Incident Reports
Incident Reports
0.6%
0.6%
40
40
Medical Staff
Medical Staff
0.6%
0.6%
41
41
VIP
VIP
0.6%
0.6%
42
42
Security Staff
Security Staff
0.6%
0.6%
43
43
Student Workers
Student Workers
0.6%
0.6%
44
44
Special Projects
Special Projects
0.6%
0.6%
45
45
Special Needs
Special Needs
0.6%
0.6%
46
46
Powerpoint
Powerpoint
0.5%
0.5%
47
47
Bank Deposits
Bank Deposits
0.5%
0.5%
48
48
Personal Care
Personal Care
0.5%
0.5%
49
49
Developmental Disabilities
Developmental Disabilities
0.5%
0.5%
50
50
Monthly Reports
Monthly Reports
0.5%
0.5%

18,285 Staff Supervisor Jobs

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