What does a Staffing Manager do?
A staffing manager is responsible for overseeing the overall staffing operations of the company, identifying the staffing needs for each department by coordinating with hiring managers for their requirements and specific instructions for job postings. Staffing managers monitor the performance of the staff, delegating tasks, and ensuring that the recruitment operations adhere to the company's policies and structured guidelines. They also update the company's online job boards, eliminating closed job posts, and reviewing the qualifications of potential candidates, scheduling them for interviews and assessments based on the hiring department's instructions.
Staffing manager responsibilities
Staffing managers play a crucial role in ensuring a company's success. They are responsible for managing client relations, recruitment processes, and payroll. Dr. Sarah Kornfield, Associate Professor of Communication and Affiliated Faculty for Women's & Gender Studies at Hope College, emphasizes the importance of effectively communicating one's expertise in relevant areas, such as Ethnic, Gender, and/or Minority Studies, to improve student life or develop PR campaigns. Staffing managers also utilize their strong interpersonal skills to build and maintain relationships with reputable companies, ensuring high-quality service and mutual profitability.
Here are examples of responsibilities from real staffing manager resumes:
- Manage administrative duties including background checks, drug testing, e-verify.
- Manage the recruitment budget; approve and track expenses; ensure highest ROI by tracking outputs of events and postings.
- Leverage online recruiting resources & in house ATS to identify and recruit the very best candidates.
- Ensure all staffing processes and activities are compliant with EEO, OFCCP, immigration and legal requirements.
- Control all monthly and bi-weekly payroll transactions to ensure that staff members are paid accurately and on time.
- Provide corporate classroom instruction on EEO topics, sexual harassment, and training matters as directed by the employer.
- Introduce job boards including LinkedIn, indeed, monster and other niche sites drastically cutting dependency of outside agency resources.
- Design and implement a finely tune candidate sourcing system utilizing social media, job boards, and LinkedIn professional networking processes.
- Assist managers with manpower planning and employment decisions.
- Computerize documentation of phone and in person communications with client tale and active healthcare professionals.
- Maintain applicant tracking using RecruitSoft ATS database system (prepare weekly/monthly recruiting summary reports by requisition).
- Partner with various departments to develop and implement automate time management, online scheduling process and payroll reporting.
- Create new relationships, cultivate existing relationships and re-engage past relationships with healthcare professionals to build a portfolio of business.
- Build strong workforce analytics utilizing current tools and identifying future tools that will effectively track current and future talent activity.
- Utilize many different sources such as career builder, facebook, indeed, and link in.
Staffing manager skills and personality traits
We calculated that 15% of Staffing Managers are proficient in Client Relationships, Customer Service, and Phone Calls. They’re also known for soft skills such as Leadership skills, Organizational skills, and Speaking skills.
We break down the percentage of Staffing Managers that have these skills listed on their resume here:
- Client Relationships, 15%
Maintained client relationships by providing qualified candidates available for hire to improve client's productivity and business.
- Customer Service, 9%
Ensured clients received high quality service, successfully managed customer service achieving mutual profitability; processed payroll for temporary employees.
- Phone Calls, 9%
Prospected new business and followed up with current clients by making consistent phone calls and providing the most up-to-date corporate literature.
- Business Development, 8%
Present information related to recruiting and staffing services and utilize business development strategies to capitalize on new opportunities and drive growth.
- Human Resources, 7%
Partnered with the director of Human Resources and National staffing agency's management team ensuring coordinated efforts of corporate hiring initiatives.
- Customer Satisfaction, 6%
Developed staffing policies and procedures and built positive business relationships with senior level management in client companies to ensure customer satisfaction.
Common skills that a staffing manager uses to do their job include "client relationships," "customer service," and "phone calls." You can find details on the most important staffing manager responsibilities below.
Leadership skills. To carry out their duties, the most important skill for a staffing manager to have is leadership skills. Their role and responsibilities require that "human resources managers must coordinate work activities and ensure that staff complete the duties and responsibilities of their department." Staffing managers often use leadership skills in their day-to-day job, as shown by this real resume: "coordinated with store leadership and district human resources manager's to ensure staffing processes are managed effectively and consistently. "
Organizational skills. Another soft skill that's essential for fulfilling staffing manager duties is organizational skills. The role rewards competence in this skill because "human resources managers must be able to prioritize tasks and manage several projects at once." According to a staffing manager resume, here's how staffing managers can utilize organizational skills in their job responsibilities: "learned great organizational, and customer service skills. "
Interpersonal skills. A big part of what staffing managers do relies on "interpersonal skills." You can see how essential it is to staffing manager responsibilities because "human resources managers regularly interact with people, such as to collaborate on teams, and must develop working relationships with their colleagues." Here's an example of how this skill is used from a resume that represents typical staffing manager tasks: "developed negotiation, interpersonal, organizational & influencing skills with a strong customer service. "
Communication skills. Another crucial skill for a staffing manager to carry out their responsibilities is "communication skills." A big part of what staffing managers relies on this skill, since "human resources managers need strong speaking, writing, and listening skills to give presentations and direct their staff." How this skill relates to staffing manager duties can be seen in an example from a staffing manager resume snippet: "arranged and conducted candidate interviews and assessments and maintained ongoing communication and career guidance. "
The three companies that hire the most staffing managers are:
- Randstad North America, Inc.172 staffing managers jobs
- Genesis HealthCare48 staffing managers jobs
- CapTech
8 staffing managers jobs
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Compare different staffing managers
Staffing manager vs. Recruitment director
A recruitment director is an executive professional who is responsible for directing the recruitment processes and employment programs for an organization. This director is required to assess the external labor market conditions while developing the most effective and appropriate recruiting channels and methods. The director must ensure that all their recruiting activities are following the policies and standards of the organization. This director must also maintain good relationships with all agencies that are involved with advertisement and employee recruitment.
There are some key differences in the responsibilities of each position. For example, staffing manager responsibilities require skills like "customer service," "phone calls," "customer satisfaction," and "customer issues." Meanwhile a typical recruitment director has skills in areas such as "recruitment efforts," "professional development," "facebook," and "roi." This difference in skills reveals the differences in what each career does.
Recruitment directors earn the highest salaries when working in the technology industry, with an average yearly salary of $114,999. On the other hand, staffing managers are paid more in the manufacturing industry with an average salary of $52,083.recruitment directors tend to reach similar levels of education than staffing managers. In fact, recruitment directors are 3.8% more likely to graduate with a Master's Degree and 1.2% more likely to have a Doctoral Degree.Staffing manager vs. Director of clinical operations
A director of clinical operations is responsible for monitoring the overall operations of a clinic facility, ensuring the efficiency of staff performance in providing the best quality care services for the patients. Directors of clinical operations enforce safety guidelines and security procedures during operations for everyone's strict compliance to prevent hazards and unforeseen circumstances within the premises. They also assist in clinical trials, as well as reviewing medical procedures, recommending strategic plans to improve medical approaches. A director of clinical operations handles the clinic budget, allocates adequate resources for every department's needs, and tracks medical inventory reports.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that staffing manager responsibilities requires skills like "client relationships," "phone calls," "human resources," and "customer satisfaction." But a director of clinical operations might use other skills in their typical duties, such as, "clinical operations," "patients," "patient care," and "gcp."
Directors of clinical operations may earn a higher salary than staffing managers, but directors of clinical operations earn the most pay in the pharmaceutical industry with an average salary of $139,321. On the other hand, staffing managers receive higher pay in the manufacturing industry, where they earn an average salary of $52,083.directors of clinical operations earn higher levels of education than staffing managers in general. They're 13.8% more likely to graduate with a Master's Degree and 1.2% more likely to earn a Doctoral Degree.Staffing manager vs. Human resources generalist/manager
A human resource (HR) generalist performs a variety of HR functions and duties. These include recruiting and interviewing job applicants, conducting background checks and verifying employee eligibility, and implementing new employee orientation and recognition programs. In addition, you will be responsible for administering and executing HR programs, including benefits, disputes and investigations, and compensation. As an HR generalist, you are expected to provide answers to inquiries from applicants, employees, and managers. You are also expected to maintain compliance with local, state, and federal employment laws.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a staffing manager is likely to be skilled in "client relationships," "customer service," "phone calls," and "business development," while a typical human resources generalist/manager is skilled in "payroll processing," "disciplinary procedures," "workers compensation," and "exit interviews."
Human resources generalist/managers earn the best pay in the finance industry, where they command an average salary of $88,661. Staffing managers earn the highest pay from the manufacturing industry, with an average salary of $52,083.human resources generalist/managers typically earn higher educational levels compared to staffing managers. Specifically, they're 6.4% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Staffing manager vs. Human resources recruiter/manager
The primary duty of a human resources recruiter/manager is to source job candidates for open positions in a company. They meet the needs of their client by matching them with candidates that meet the company's organizational culture and will perfectly fit into the open job position. Some small firms will require a human resources recruiter/manager to interview potential employees.
Types of staffing manager
Updated June 25, 2024
