Stamford Health jobs in Stamford, CT - 116 jobs

Talent Acquisition Partner-B
Stamford Health Medical Group 4.8
Stamford Health Medical Group job in Stamford, CT
The Human Resources Talent Acquisition Partner serves as a strategic partner and provides full cycle recruitment for assigned areas. The Talent Acquisition Partner collaborates with leaders throughout the organization to development short term and long term talent pipelines. They have a proactive approach to finding and hiring the right talent to support the delivery of Stamford Health's organizational objectives and outcomes. This role works closely with management and employees to improve work relationships, build morale, increase productivity and retention. This position is full time on-site Monday-Friday with hybrid work schedule after the initial onboarding period. As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: Comprehensive, low-cost health insurance plans available day one Wellness programs Generous Paid Time Off accruals Tax deferred annuity and (403b) pension plan Free on-site parking and train station shuttle Childcare partnership with Children's Learning Center Key responsibilities include: Partnering with hiring managers to understand talent needs and develop effective recruitment strategies. Work closely with marketing department to develop creative ways for addressing talent acquisition challenges Proactively seek market intelligence to gain competitive advantage in attraction, assessment and sourcing methodologies Sourcing and attracting qualified candidates through various channels, such as job boards, social media, and professional networks. Serve as brand ambassador at various events, like career fairs or on-campus recruiting events Conducting initial candidate screenings, assessments, and interviews. Managing the end-to-end recruitment process, including job postings, candidate communication, and interview coordination. Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities Collaborating with hiring teams to evaluate candidates and make informed hiring decisions. Build long-term relationships with past and potential candidates Ensuring a positive candidate experience throughout the recruitment process. Managing relationships with external recruitment agencies or vendors. Analyzing recruitment metrics and providing insights to improve hiring strategies. Champion diversity and inclusion initiatives by developing and implementing strategic recruiting plans. Qualifications: Bachelor's Degree with a major in Business, Human Resources, Organization Development,Healthcare Administration or other related field is required. At least three years of demonstrated experience working in a Human Resources generalist or Talent Acquisition Specialist capacity is required.Prior Healthcare experience is strongly preferred. Demonstrate understanding of full cycle recruitment process and knowledge of candidate selection methods Knowledge of Human Resource regulations including: EEO/AA, ADA, FLSA and ability to explain impact on interviewing and selection process. High level of competency with computer software, hardware, and Internet is required.Knowledge of MS Office or equivalent is required.Knowledge of HR databases is required, experience with Oracle preferred. Superior verbal, written, organizational, and interpersonal skills are required. Prior experience facilitating presentations and speaking to large audiences is preferred. The ability to work with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required. Creative thinker and proactive problem solver. About Us About Stamford Health Stamford Health is a non-profit independent health care system with more than 3,800 employees committed to caring for the community through a wide range of high-quality health and wellness services. Patients and their families receive expert, compassionate care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 40 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation. Stamford Health is known for its expert, person-centered care through its many recognitions and partnerships. U.S. News & World Report has recognized Stamford Hospital as a High-Performing Hospital. The Centers for Medicare and Medicaid Services (CMS) rated Stamford Hospital as a five-star hospital for Overall Quality and The Leapfrog Group awarded Stamford Hospital an “A” for patient safety . The American Nurses Credentialing Center has granted Stamford Hospital Magnet Status, which recognizes superior patient care with the highest level of safety, quality, and patient satisfaction. Stamford Health is Planetree Gold-Certified for Excellence in Person-Centered Care and is a Certified ™ Great Place to Work. Stamford Health is a major teaching affiliate of the Columbia University Vagelos College of Physicians and Surgeons and has recently expanded its relationship with Columbia to offer treatment and expertise from Columbia University Irving Medical Center's nationally recognized heart surgeons. Stamford Health and Hospital for Special Surgery (HSS) have created a premier center for specialty orthopedic care right in Stamford, Connecticut. Additionally, in 2020 Stamford Health's Carl & Dorothy Bennett Cancer Center entered into an expanded collaboration with Dana-Farber Brigham Cancer Center. Stamford Health offers an extremely competitive salary with generous shift differentials where appropriate. Our Total Rewards Program is ranked as one of the highest satisfiers based on our employee engagement surveys. With over 100 transfers and promotions each year for the past 5 years, Stamford Health is a place for you to grow and develop your career. Many departments from Nursing to Information Systems and Rehabilitation have Career Ladder programs that foster career development. Whether employees choose to live in the greater Stamford, CT area or commute from New York or Fairfield, we offer free convenient parking and free transportation from the Stamford train stations. Our collaborative with Hospital for Special Surgery, and the Dana Farber Brigham and Women's Cancer Care Collaborative, connect us directly with world class expertise, research, resources and technology to put us at the forefront of patient care. We have a robust Professional Development and Organization Development program that provides both clinical and non-clinical staff with the opportunity to develop and grow professionally. For organizational leaders, we offer a comprehensive New Manager Orientation four times per year. Our program designed specifically for Stamford Health will help prepare today's and tomorrow's leaders for success with an innovative curriculum based on best practices. It will also enhance the skills of our leaders that bring their fresh leadership perspective from other organizations. Job Info Job Identification 5372 Job Category 300 - Professional Posting Date 01/06/2026, 09:54 PM Job Schedule Full time Job Shift Day Locations 1 Hospital Plaza, Stamford, CT, 06904, US #J-18808-Ljbffr
$61k-79k yearly est. 2d ago

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Practice & Site Administrator
Stamford Health 4.8
Stamford Health job in Darien, CT
MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES: The overall operational responsibility for the routine business and clinical functions through administrative and clinical staff including front desk, medical records, nursing, and ancillary services to ensure maximum utilization of resources and the efficient delivery of services of his or her assigned practices and multisite span of control. Supervises staff and oversees the management of all administrative and clinic activities and staff. Resolves any medical-administrative problems in collaboration with the Medical Site Directors and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful practice atmosphere. Responsible for implementing the practice's mission and SHMG's strategic vision in a collaborative leadership style. Provides leadership in developing, planning, and implementing the practice's business plans to the physicians at the direction of SHMG Leadership. Facilitates collaborative problem solving and communication with the physicians regarding practice performance and physician productivity. Recommends, develops, implements improvements for the practice. Informs physicians and Director of Operations about current trends, problems and medical activities. Oversight and adherence to clinic operating policies and procedures in collaboration with the Clinical Services Department. Oversees efforts for recruitment, development, and performance evaluation of employees in collaboration with Human Resources and the Director of Operations. Oversees the business and financial affairs of the practice in collaboration with the Revenue Cycle and Finance Departments. Enhances operational effectiveness and revenue optimization emphasizing cost containment without jeopardizing important innovation or quality of care. Champion for the implementation and maintenance of Patient Centered Medical Home and Planetree. Maintains compliance with all applicable laws and regulations. Responsible for the oversight of the location, inclusive of the Physical Plant, Ambassador/Greeter, Security and Materials Management areas. Responsible for the coordination of these services in collaboration with the various Stamford Health (SH)/Stamford Hospital (TSH) Departments. Span of control includes, but is noted limited to, oversight of six or more sites, administrative partnership with fifteen or more providers, and/or includes daily evening/weekend/holiday operational oversight. Ensures maintenance of the physical building, including routine maintenance of equipment. Ensures ongoing commitment of excellence customer service and supports the customer service plan. Ensures compliance with and knowledge of the company's Code of Conduct by all subordinates to ensure ethical work environment. Practices and adheres to Stamford Health's “Code of Conduct” philosophy, SHMG's Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability. Completes required continuous training and education, including department specific requirements. Complies with departmental organizational policies and procedures and adheres to external agency requirements. Performs other duties as assigned. QUALIFICATIONS/REQUIREMENTS: Bachelor's degree required in business or healthcare; master's preferred. Clinical experience preferred 5 plus years managing a medical practice with exceptional leadership and organizational/business management skills required. Strong human resources and supervisory experience with 25+ employees. Effective communication skills, both verbal and written English proficiency required Excellent presentation and interpersonal skills. Demonstrated success in program implementation, operations, and fiscal management. Excellent knowledge of information technology and its application to the health care environment. Electronic medical records experience is strongly preferred.
$23k-35k yearly est. Auto-Apply 7d ago
Stamford Dental Spa Careers
Stamford 4.8
Stamford job in Stamford, CT
At Stamford Dental Spa we are looking for front desk personnel, trained clinical assistants, and registered dental hygienists. If you have a passion for caring for patients and would like to explore joining our team please apply for this position.
$51k-71k yearly est. 60d+ ago
Manager, Revenue Cycle Applications
Stamford Health 4.8
Stamford Health job in Stamford, CT
The Manager, Revenue Cycle Applications, acts as a thought leader and liaison to all hospital and outpatient clinical departments, their physicians and leadership at Stamford Health System (SHS). This includes, but is not limited to, the development of revenue cycle business cases relating to technology that improves patient safety, quality, reduction of administrative costs and regulatory compliance. The Manager, Revenue Cycle Applications is responsible for the overall design, implementation, documentation, operation, and support of enterprise systems in the critical areas of patient flow, hospital and professional billing, claims, and HIM. This also includes planning, project management, daily operational management, a focus on customer service, ensuring break/fix Service Level Agreements are met, staff skills development, recruitment, retention and succession planning, and fiscal responsibility. The Manager, Revenue Cycle Applications, manages the department in accordance with SHS priorities, department goals and strategic objectives. The Manager, Revenue Cycle Applications requires the skills and experience to be a thought leader, solution provider, relationship maker, staff manager, clinical and financial business partner. This position requires strong healthcare clinical and business acumen in the clinical, financial and administrative functions combined with a strong application expertise and process redesign skills to advance patient care and the patient experience here at SHS. The responsibilities also require a strong understanding of HIPAA, CMS regulations, other healthcare rules and regulations and an awareness of the importance of cyber security. MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: Understands core professional and hospital billing workflows, processes, and interdependencies. Research trends and best practices in relation to healthcare application software. Promotes workflow analysis, process redesign and adoption of software tools for performance improvement. Provides oversight and guidance with respect to HIM duties and responsibilities. Works closely with HIM operational leads to ensure timely releases of information to patients and entities. Optimize claims process management by utilizing available technology to ensure claim workflows follow best practices to ensure timely review of claim errors by all necessary parties. Develop, lead, and mentor staff responsible for analysis, build and overall project delivery. Foster a culture of accountability, professional growth, and collaboration. Regularly perform gap analysis on resources to maintain optimum efficiency. Provide leadership by identifying and communicating strategies on relevant areas of oversight for process improvement. Set clear performance goals, monitor progress, and promote continuous learning and improvement. Assist with formulation of annual and supplemental departmental planning based on these metrics including performance appraisals of staff accountable for the individual metric. Ensure appropriate staffing and prioritization of team resources to meet business needs. Collaborate with access and revenue cycle resources and subject matter experts to oversee standardization of system content and workflow to support key enterprise clinical processes and business functions. Partners with leaders across Revenue Cycle, Patient Access, Finance, and Clinical Operations to identify needs and develop technology-based solutions that improve efficiency and accuracy. Translate operational requirements into Epic enhancements that streamline workflows and support financial integrity. Serve as a liaison between technical teams and operational stakeholders to ensure alignment and effective communication. Provides input into the annual budgeting process and manages fiscal responsibility for staff and healthcare software. Manage vendors, consultants, and other third-party relationships appropriately and professionally, while maintaining the best interest of the health system. Ongoing maintenance and advancement of HIS applications through effective implementation of solutions, which support the user and application needs of the organization. Requires continual advancement of skills, identification of application advancement and investment to enhance process or enable business applications and influence strategic and tactical priorities as appropriate. Monitors compliance with regulatory changes particularly related to promoting interoperability measures and other CMS regulations. Works closely with departments to meet organizational compliance. Collaborate with revenue integrity, finance, and compliance teams to ensure data accuracy and transparency. Monitor key performance indicators to measure the effectiveness of Epic revenue cycle workflows and identify areas for improvement. Train and/or supervise training of users and other staff in current and new aspects of system functionality. Participate in go-lives and support. Participate in On-Call support. Accountable and responsible for supporting business critical applications and systems that operate 24/7/365. Performs other special projects and duties as assigned. QUALIFICATIONS/REQUIREMENTS: Bachelor's degree required. Appropriate experience may be substituted for a degree. Minimum 8 years of experience implementing and/or supporting HIS, revenue cycle applications to improve patient care. Proven project management skills and 4+ years of related health information technology experience is necessary. Experience working with and managing staff in a matrix-management model. Experience working with clinicians, especially physicians, is also required. Experience with Epic applications is strongly preferred. #COR123
$85k-121k yearly est. Auto-Apply 36d ago
Environmental Svc Aide
Stamford Health 4.8
Stamford Health job in Stamford, CT
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: Cleans and services building areas; move furniture, equipment and supplies in and around hospital departments; and performs a variety of environmental services' duties to maintain the hospital in a neat, orderly and sanitary condition. • Cleans assigned areas by washing furnishings, windows, tiles, fixtures, equipment and floors; vacuums, dusts and polishes specified areas and/or furnishings; sanitizes and disinfects bathroom areas. • Gathers and transports refuse from assigned areas to appropriate disposal location. • Reports needed repairs/alterations or situations requiring follow up attention to department supervisor as they occur. • Selects and prepares cleaning materials and supplies for transport to work area at the beginning of the shift. • Completes required continuous training and education, including department specific requirements, as well as hospital mandatory requirements. • Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infectious body fluids, chemical disinfectants, radiation, asbestos, and other hazardous substances. • Participates in all hospital established programs for improving hand hygiene compliance. • Fully participates with all hospital programs geared towards improving the patient experience. • Complies with all facility protocols established for reducing Hospital Acquired Infections and improving patient safety outcomes. COMPETENCIES AND WORK EXPERIENCE REQUIREMENTS: Ability to read, write and understand instructions in English. Required. A minimum of three years of relevant cleaning experience, preferred but not required. High School diploma or GED preferred but not required.
$28k-39k yearly est. Auto-Apply 58d ago
Perinatal Quality & Safety Coordinator
Stamford Health 4.8
Stamford Health job in Stamford, CT
Responsibilities Patient and Staff Safety: Recognizes the importance of patient/staff safety precautions as it relates to Maternal Child Health. Brings patient and staff safety and quality of care concerns to appropriate clinical forums. Identifies and reports any potentially dangerous situations to managers which could cause medical error and/or patient or staff harm. Collaborates with staff to identify adverse events and near-miss occurrences. Participates in Root Cause Analysis and/or other efforts to reduce the risk of medical error and/or patient or staff harm. Maintains a database of issues identified at RCA's Performance Improvement: Participates in performance improvement/customer service improvement; actively assists in improving performance based on results obtained from customer satisfaction/PI activities. Department Operations Oversight: Serves as a patient safety advocate and clinical role model in designated areas Develops strong, positive relationships with all members of the teams. Successfully integrates patient safety principles into current and future practice and assist with policy development to support this. Facilitates briefings and debriefings of safety events and clear communication among all team members. Remains current with national standards of practice and safety issues and disseminates pertinent patient safety information. Collaborates with professional development on team training educational sessions and simulations Observes processes/practices in the designated areas. Collects, collaborates and reports project metrics and fetal monitoring standardization as required. Assesses the documentation of all charts reviewed and collaborates with leadership on plans for improvement. Facilitates system readiness for accreditation survey. Participates and leads quality improvement projects identified by organization and/or DOH, CMS, Joint Commission, etc. Collaborates with departmental staff including but not limited to medical staffing office, AI personnel, infection prevention, and other clinical departments. Uses excellent interpersonal skills to resolve systems issues efficiently, effectively and with the goal of sustaining positive changes in the safety environment. Develops computer skills necessary for the efficient collection and entry of data specific to each given project. Strategy, Growth & Business Plan Development: Participates in the development of Hospital/System objectives and the implementation of programs that aid in reaching its long term strategic as well as short range operational objectives. Evaluates the changing demographic, legal and technical developments in the field and develops new programs to ensure compliance with laws and assure continual improvement of the services provided by the department. Dashboards and Metric Oversight: Regularly reviews monthly indicator reports and other management reports to identify negative trends and initiate corrective action. Develops or contributes to a dashboard including all key department metrics. Reports outcomes to the Senior Leadership Team on a regular basis. Leadership, Collegiality and Operational Excellence: Promotes environment of respect and dignity with peers and within Department and Organization. Supports all operational excellence initiatives ensuring full participation of in all in-services, training programs and following up to ascertain the application of consistent standards of practice. Quality Assurance: Responsible for the department specific compliance with evidence based clinical standards Maintains current and updated policies and procedures for areas of oversight. Provides written reports to various staff members and committees regarding Performance Improvement initiatives. Maintains a safe, orderly working environment; maintains compliance with OSHA regulations as it pertains to physical space and staff allocated to the product line. Compliance: Proactively monitors the Department's compliance with the Stamford Health Corporate Compliance Policy. Responsible for the development and implementation of policies to ensure compliance with regulatory agencies which also provide direction and support for superior standardized performance. Perform other duties as assigned. Qualifications Current CT state RN licensure required. Bachelor's degree required with Master's degree preferred. Computer literacy with Microsoft Word, Access, Excel, PowerPoint. BLS, Neonatal Resuscitation Program (NRP) Advanced Cardiac Life Support (ACLS) and Electronic Fetal Monitoring (EFM) required. Inpatient Obstetrics Certification preferred.
$58k-86k yearly est. Auto-Apply 24d ago
Cardiology Electrophysiologist - Stamford Health
Stamford Health 4.8
Stamford Health job in Stamford, CT
Join Stamford Health, recognized by U.S. News & World Report as a high performing hospital in cardiology in the role of a full-time cardiac electrophysiologist within Stamford Health's Heart & Vascular Institute. Our compassionate team brings technical expertise and a person-centered approach to provide the best available treatment options to patients. Our electrophysiologists collaborate with the referring cardiologist and a multidisciplinary team of specialists to determine the cause of arrhythmia and develop a targeted treatment plan, performing all procedures in our electrophysiology labs at Stamford Hospital with cutting-edge equipment. Schedule: 40 hours/week, Monday through Friday with rotational on-call coverage. Location: Primarily based in Stamford, CT with a secondary location in Norwalk, CT Highlights: Clinical rotation of inpatient, outpatient, and imaging service Outstanding team of APPs for support Generous sign-on bonus and relocation bonus Market competitive salary 31 days PTO 5 days CME and $3500 CME stipend Comprehensive benefit package As part of its commitment to providing world-class cardiac care, Stamford Health has partnered with the nationally renowned Columbia University Irving Medical Center for cardiac surgery services. This collaboration enhances access to top-tier surgical expertise and innovative treatments available on-site at Stamford Hospital, ensuring seamless continuity of care for patients across the entire cardiovascular spectrum. The ideal candidate is board certified in Cardiology and board eligible in electrophysiology with university hospital-based training, excellent people skills, and a desire to provide outstanding patient care.
$39k-78k yearly est. Auto-Apply 60d+ ago
Automotive Service Technician
Stamford Ford 4.8
Stamford Ford job in Stamford, CT
Job Description Automotive Service Technician (Entry-Level) Prep & Lube & Certified Service Technicians needed $45,000 to $130,000 based on experience, skill set, and certifications Sign-On Bonus: $2,500 Bi-weekly & monthly incentive program Location: Stamford, CT | Schedule: Monday-Friday | No Weekends Stamford Ford, one of Fairfield County's top-rated dealerships, is growing its award-winning service department and currently seeking Automotive Service Technicians. From skilled line technicians to master certified technicians, we're looking to connect with top talent at every level. We provide a clear path for career growth-with the potential to earn a six-figure income in your first year. Why Stamford Ford? Competitive Pay: $45,000 to $130,000 based on experience, skill set, and certifications Sign-On Bonus: $2,500 Performance Bonuses: Bi-weekly & monthly incentive programs Union Shop with one of the top benefit packages in the area 5-day workweek - No weekends Ongoing Training: Ford factory training, manufacturer-sponsored programs, and career development assistance Efficient Workflow: Well-stocked parts department and a top-tier advisor team for faster approvals Employee Discounts: On vehicle purchase/lease and service Work Environment: Fair dispatching, supportive leadership, and a clear career path Technician Responsibilities Perform repairs and maintenance as outlined on work orders with accuracy and efficiency Collaborate with service advisors for job status updates and repair approvals Adhere to dealership and manufacturer standards and protocols Participate in ongoing training and stay current with certifications What We're Looking For Minimum high school diploma or GED required Valid driver's license and insurability required 1+ year(s) of automotive repair experience preferred Ford or dealership experience is a plus Team-player mindset and commitment to customer satisfaction Excellent communication and diagnostic skills Benefits Overview 401(k) with company match Medical, dental, and vision insurance Paid time off: vacation, personal, sick days, and holidays Paid training and continuing education On-the-job training and manufacturer certifications Professional development and promotion from within Apply Today and join a team that values your skills, invests in your growth, and offers a clear path to success in the automotive industry! Monday-Friday, 8-hour shifts 40hr/week
$45k-130k yearly 13d ago
P&C Licensed Sales Producer
Chittenden Group 4.0
Brookfield, CT job
Job Description This is an excellent career opportunity to work in a 4th generation insurance firm who offers competitive compensation along with excellent benefits! Chittenden Group, a leading insurance agency in Connecticut, is looking to hire a Personal Lines Producer for their Brookfield office. Be mentored by the best and work in an independent insurance environment that offers a range of carriers and products! We're searching for a Personal Lines licensed experienced proven performer. We need a true relationship builder with proven performance of growing relationships and sales. Independent insurance experience is a plus! Base compensation and commission!! Benefits Annual Base Salary + Commission Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc. Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases. Prepare and present complete and competitive insurance quotes within a timely fashion that meets or exceeds customer expectations. Foster strong relationships with our customers to maintain a high level of client retention and product loyalty. Round out accounts by offering and selling additional personal lines coverages or policies. Meet new business production goals and objectives as established. Presents and explains insurance policy options based upon prospective client needs and their objectives. Develop quotes, make sales presentations, and close sales. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Must currently possess a Property & Casualty license Team Player for a fast-paced environment that possesses empathy and persuasion Strong communication and negotiation skills. Follow through and exceed current and prospective client expectations. Detailed, organized with great time management skills. Must be awesome at opening doors and getting appointments from a cold start. Prior proven work experience in sales, marketing, promotions or telemarketing. Be equipped with great listening and closing skills.
$30k-37k yearly est. 6d ago
Clinical Assistant Level 2
Stamford Health 4.8
Stamford Health job in Stamford, CT
Stamford Hospital is seeking a Clinical Assistant- CNA to join our team! The CNA will serve as a first line of action by communicating with patients via two-way audio to prevent unsafe behaviors and conditions. This position creates a relationship with the patient to enhance care and communication, and to streamline that care process wherever possible. Utilizes the appropriate resources to plan and provide services that are safe, effective and financially responsible. Mobility is necessary to provide patient care. Physical effort is required to assist patients with transfer and ambulation, which may involve lifting, pushing and pulling patients. Hearing within normal range is necessary in order to properly conduct assessments. Must be able to endure prolonged periods of standing and walking. Available Hours: Full-time (three 12-hour shifts/week, rotating weekends) or Part-time (two 12-hour shifts/week, rotating weekends) Available Shifts: Day (7am - 7:30pm) and Night (7pm - 7:30am) Requirements: 1) High school diploma, GED or equivalent. 2) Must have one of the following: Active CT CNA License Enrolled in an accredited nursing program (having completed core nursing curriculum for ADLs' as part of clinical rotations) A graduate of a foreign nursing program A graduate of an accredited nursing program, having failed board licensure (2 chances) 3) BLS, Heart Saver or equivalent required *We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve. About Stamford Health Stamford Health is a non-profit independent healthcare system with more than 3,500 employees committed to compassionately caring for the community and offering a wide-range of high-quality health and wellness services. Patients and their families can rely on comprehensive person-centered care through the system's 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 30 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation. Stamford Health is also a major teaching affiliate of the Columbia University College of Physicians and Surgeons. Dedicated to being the community's most trusted healthcare partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit StamfordHealth.org. Like us on Facebook and follow us on Twitter, YouTube, and Linked In. PERKS: As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: Competitive salary Comprehensive, low-cost health insurance plans available day one 403b that includes employer contribution and match Wellness programs Paid Time Off accruals Employee recognition programs Tuition reimbursement Free on-site parking and train station shuttle Discounts to restaurants, theatre, spas, hotels, attractions, and gyms On-site concierge service and more! #RN123
$32k-39k yearly est. Auto-Apply 58d ago
Patient Receivables Representative- Variance
Stamford Health 4.8
Stamford Health job in Stamford, CT
! This position is full-time Monday through Friday, 8am to 4pm or 9am to 5pm! As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: • Competitive salary • Comprehensive, low-cost health insurance plans available day one • Wellness programs • Paid Time Off accruals • Tax deferred annuity and (403b) pension plan • Tuition reimbursement • Free on-site parking and train station shuttle • Childcare partnership with Children's Learning Center Responsibilities Processes and follows up on all nongovernment variances inclusive of debits and credits. Handles inquiries from patients, third parties and agencies regarding any aspect of services received or status of account. Reviews and completes follow through on remittances for allowances and rejections. Updates receivable system with any new, corrected or pertinent information in relation to resolution of receivable accounts. It is imperative that all care that is provided to the patient is accurately reflected on the bill and is in compliance with regulations pertaining to facility billing and patient care. It is imperative that we actively work the AR to ensure that we are reimbursed appropriately for the services rendered and to ensure that we don't receive erroneous denials. The staff ensures that the accounts are paid accurately as well as reviews the aged AR to make sure all revenue is captured and the patients are not erroneously held liable for charges. Ensure prompt, accurate, and compliant billing and payments for all third party payer patient claims. Accurate billing and/or follow-up of patient accounts according to established departmental guidelines based upon regulation requirements for specific insurance carriers. Monitors and reconciles daily reports as well as assigned worklist for appropriate account resolution inclusive to credit, debit and adjustments. Documentation of all action taken on an account. Completes all projects as assigned. Maintains department standards of productivity. Accurate analysis of variances and contracts to recover underpayments/resolve outstanding accounts receivable. Analyze all accounts and contacts appropriate party of unpaid accounts and updates all accounts appropriately. Facilitates patients' and departments in the health system by providing excellent customer service skills and serving as an advocate for the patient in explaining third party payer coverage's, referral and pre-certification requirements. Providing timely and accurate information regarding patient data/status to other health system departments, physicians, physician office staffs and other publics while insuring patient confidentiality is not breached. Performs other related duties as assigned or requested to maintain a high level of service. Demonstrates professional work behavior by following Service Standards and Success factors. Trends variances by payer to present to management during team meetings. Reviews proration to determine if contract loaded inappropriately. Ability to analyze and identify variances to determine if payer or hospital has misinterpreted contract terminology. Qualifications Two years college, and/or two years prior equivalent experience in a hospital setting with experience in revenue cycle. Computer literacy in PC environment is required strong organizational, analytical, interpersonal and communication skills. Familiar with hospital billing and coding. *We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.
$34k-39k yearly est. Auto-Apply 60d+ ago
Sr. Privacy Associate
Stamford Health 4.8
Stamford Health job in Stamford, CT
The Senior Privacy Associate, under the supervision of the Director Compliance & Privacy, is responsible for educating on, and monitoring and evaluating compliance with, HIPAA and privacy regulations. Ensures patient privacy is maintained in accordance with Federal, State and accrediting organizations' regulations. Monitors and maintains privacy reporting and auditing systems. Provides reports on HIPAA compliance to key stakeholders and works collaboratively with leadership, physicians, counsel and staff on HIPAA privacy issues. This position is hybrid - 1 day remote after probationary period, 4 days onsite in Stamford, CT MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: Conduct training activities, privacy audits, and monitors all electronic medical record activity for the health system. Serve as HIPAA privacy resource for organization, assists workforce with HIPAA compliance and privacy policies and procedures. Routinely monitor changes in the applicable HIPAA government regulations. Research and analyze available sources of regulatory guidance in response to specific questions. Reviews FairWarning reports routinely to identify potential policy violations and investigates all questionable access; Manage the progress of corrective action plans for conducted audits. Maintain database of privacy investigations in accordance with Hospital policy and regulatory requirement. Develop and provide all education for new and existing Stamford Health employees on privacy risk issues, the organization's Privacy program; and develop training materials to address privacy compliance risks. Conduct privacy audits and rounding. Visits floors, patient rooms as requested, SHMG offices to discuss privacy policies/procedures, patient complaints, and ensure HIPAA compliance. Conduct privacy investigations and in- person interviews with workforce members of all levels and backgrounds in coordination with Human Resources and applicable department leaders. Gathers necessary information pre/post interview and maintains complete discretion during investigatory process. Manage challenging patient and employee encounters, both in person and via telephone. Exemplify Stamford Health core values in these interactions to protect patients, the organization, and ensure compliance with applicable laws and internal policies and procedures. Prepare and/or develop written documentation such as policies, procedures, and other written communication to support ongoing activities of the Privacy program. Demonstrate excellent judgment in escalating high risk matters to the Privacy Officer, General Counsel, Human Resources or other leaders as needed. Develop and update annual work plan, conduct annual risk assessments in collaboration with Compliance, identifies and addresses high risk areas. Manage the HIPAA Privacy Oversight Committee meetings and meeting preparation; develop and present various presentations to the Corporate Compliance Committee and Audit Committee. Participate in Enterprise Risk Management Committee, SHMG IT Steering Committee, and IT Governance Committee Collaborate with CISO on protecting patient privacy, breach mitigation and organizational training Manage and train temporary or junior privacy staff Work with outside counsel to draft breach notifications to Office of Civil Rights and State Attorneys General; compile and file annual privacy breach reports to Office of Civil Rights Collaborate with Risk Management team on investigations and privacy issues, provide coverage to Compliance team as needed Research, analyze and develop reports and correspondence in response to privacy complaints and incidents. Develop and review HIPAA internal Intranet site Present reports of HIPAA compliance activities to departments and various committees in the organization Participate in professional organizations, represent Stamford Health in a positive light, collaborate with external resources to identify and develop improvements for the Compliance Program specific to Privacy. Perform other related duties as assigned or requested in order to maintain a high level of service. COMPETENCIES AND WORK EXPERIENCE REQUIREMENTS: Three years in a healthcare setting, with at least 3 to 5 of experience in a privacy related function, preferably in a healthcare or regulatory setting Strong analytical, critical thinking, and problem-solving skills Ability to manage and prioritize a high-volume workload independently or with limited assistance. High level of competency with computer skills, including Outlook, Teams, PowerPoint, Word and Excel Ability to analyze data and trends to identify deficiencies and develop corrective action Knowledge of HIPAA (Health Insurance Portability and Accountability Act of 1996) and patient confidentiality required. Knowledge of other state and federal privacy laws preferred. Knowledge of electronic medical records, including EPIC Analytical ability for special projects requested by Privacy Officer and other key stakeholders and committees. Must possess a high level of integrity and confidentiality, and have excellent organizational and interpersonal skills, the ability to work alone and function as part of a team. Ability to exercise independent judgment in order to appropriately receive patient complaints, determine the acuity of the complaints and collaborate with the Privacy leadership, Directors and/or other service providers to achieve satisfactory resolution. Excellent written, oral, presentation and communication skills are essential. A combination of relevant work experience and educational background will be considered. EDUCATION REQUIREMENTS (INCLUDE LICENSE, REGISTRATION, CERTIFICATION): Bachelor's degree required; master's degree preferred CHPC (Certified in Healthcare Privacy Compliance) certification, CIPP or CIPM preferred #ST123
$67k-100k yearly est. Auto-Apply 13d ago
Sr Clinical Systems Analyst
Stamford Health 4.8
Stamford Health job in Stamford, CT
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems. The Senior System Analyst not only understands core system processes / interdependencies for these departments, but trains co-workers and aids in the research of reported issues and the implementation of resolutions. Has an advanced knowledge of assigned applications and clearly understands the integration impact. Serves on interdisciplinary/hospital committees representing IS in driving the use and application of electronic solutions Identify and resolve workflow issues - propose new workflows to optimize electronic solutions Ability to independently troubleshoot and resolve complex business issues and provides systems solutions that improve business operations. The Senior System Analyst will multi-task across numerous applications. Provides ongoing maintenance and advancement of assigned HIS applications, databases, interfaces and reports through effective implementation of solutions, which support the user and application needs of the organization. In this capacity, the Senior System Analyst is responsible for implementation, testing, training, documentation and ongoing operational efforts of the HIS application software. Independently manage large maintenance projects ensuring the applications are at the most recent release. Oversee team projects tracking team deadlines and deliverables. Take an active role in coordinating testing effort for major upgrades and patches. Provides input to the Team Lead, System Analyst on the planning and design of HIS applications. Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, solves problems with HIS application software, databases, interfaces and reports. Provides high level of customer service and appropriate coverage off-hours for critical problems ensuring Service Level Agreements are met. Actively participates in the process of identifying service issues with the outsourced Help Desk and recommending solutions. Plan, Design, and Implement assigned applications on schedule while assisting the Lead Analysts with the promotion / acceptance of process workflow redesign. This effort includes software evaluation, project management, process change, application training, dictionary build, application testing, integration testing, data conversion and production support. The Senior System Analyst will also ensure the use of role-based access. Assume responsibility for application-related project efforts by coordinating with IS and other departments as necessary to ensure proper communication and execution. This includes design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc. Active participant of Information Service's PMO responsible for ensuring each project is managed following the standard IS methodologies. Additionally, shares in the responsibility for the maintenance of standard project methodologies and procedures. Manages each project following the standard IS methodologies and processes. Performs other related duties as assigned or requested to maintain a high level of service. Completes required continuous training and education, including department specific requirements. Demonstrates professional work behavior by following Service Standards and Success factors. Complies with departmental organizational policies and procedures and adheres to external agency requirements. QUALIFICATIONS/REQUIREMENTS: Bachelor's degree or equivalent technical training is required. Certification in Inpatient Willow and Beacon required At least 5 years' experience with appropriate clinical or financial HIS applications support is required. Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system is also required. Experience with Epic applications is strongly preferred. Must have software Module Certification or able to obtain within six (6) months of employment. Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills. Demonstrates Expertise with healthcare business processes and associated HIS application software necessary to support those processes within an integrated delivery system. Expertise in HIS application migration planning, design and implementation. Ability to lead multi-disciplinary teams in the execution complex projects Knowledge in installation and maintenance of HIS application software. Experienced with vendors of services and products relevant to application service environments. Proficiency in the MS Office Suite and competency with Microsoft Visio or Microsoft Project. Ability to: Analyze and resolve HIS application software, interface and report issues. Interact professionally with client community and be committed, helpful, responsive and effective in supporting healthcare applications and activities. Ensure the integrity of all Stamford Health System information and maintain confidentiality of all hospital, employee, and patient information. Conduct and manage special projects as assigned. This includes work breakdowns, task definition, team leadership, vendor coordination and regular status reporting. Provide administrative reports as required, both periodic updates on activities and project status, as well as special reports in response to user or management inquiry. Provide vendor liaison for principal projects and evaluate vendor proposals.
$86k-113k yearly est. Auto-Apply 10d ago
Clinical Trials Coordinator - Unlicensed
Stamford Health 4.8
Stamford Health job in Stamford, CT
Participate and coordinate in clinical research studies conducted by supervising physician. Perform a variety of administrative duties to assist in the conduct of research trials. Supervises data manager and interns. Responsible for study initiation, subject recruitment, follow-up, data management, detailed record keeping and regulatory compliance, report writing, and correspondence with investigators, sponsors/CROs, IRBs, and regulatory authorities. Responsible for the new submission of protocols with subsequent amendments. Some participation in protocol writing. Educate research subjects, physicians, nurses, and ancillary staff on available research studies, study treatment/ required activities, and use/ side effects of investigational study drug. Responsible for initial and continuing education for Good Clinical Practice compliance. Bachelor's Degree in scientific field preferred or a BA and 3 years research experience Clinical research certification (such as CCRC, CCRP or other certification approved by Director) preferred. If not yet certified, expected certification within 18-24 months of hire date. Human Research Subject Protection and Good Clinical Practice Certification OSHA training for handling hazardous biologic and chemical materials Review institutional review board approved protocol and protocol documents prior to study activation and patient enrollment. Coordinate Study feasibility and initiation. Review patient charts, database records, and other sources to screen and identify potential subjects for inclusion in a study. Attends and participates in investigator meetings, pre-study visits, and initiation meetings or coordinator meetings as appropriate. Collects and maintains accurate patient data for submission to Sponsor, maintaining proper patient records and coordinating the collection and shipments of specimens as required by protocol. Communicates study objectives and procedures to all relevant hospital units involved with the study, including the establishment of good rapport with the Principal Investigator and providing him/her with the required assistance. Communicates with the Sponsor or its representatives, schedules and facilitates study Monitor visits, and facilitates communication between Principal Investigator and Sponsor or Sponsor's representatives. Educate physicians, nurses, and ancillary staff regarding investigational product, trial activities, and requirements. Meet with potential subjects and their families to explain trial and treatment plan, and provide emotional and educational support. Collect pertinent information and data from study subject interviews, charts, study electronic devices and other sources. Meet with study sponsor and regulatory representatives to review and discuss conduct of the trial. Interacts with patients and families to ensure compliance with the protocol. Obtain written informed consent for subject to participate in trial prior to performing any study-related procedures. Coordinate research activities, including schedule appointments, laboratory tests, radiology and cardiology testing. Assists with maintaining accurate records of the receipt, inventory, and dispensation of study drug and materials. Assists the Director and Manager with protocol evaluation and feasibility. Responsible for speedy and adequate patient enrollment in all assigned studies and reflective of meeting department goals as proportionate to studies assigned. Compile and submit reports, documents, and correspondence to trial sponsor, institutional review board, and regulatory agencies. Oversees or submits new protocols to IRB and verifies that the proper document was received. In addition, submits amendments of protocols to IRB and verifies that the required corrections were inserted following the established procedures. Trains less experienced team members. Complete protocol required case report forms accurately, completely, and in a timely manner in Electronic Data Capture system or paper format. Prepare or oversee the preparation of biologic specimens for shipment to study reference laboratory. Utilizes Good Clinical Practices in the conduct of clinical trials as per established protocol. Follows Stamford Hospital's Standard Operating Procedures, AAHRPP, HIPPA, and FDA guidelines for clinical research, keeps updated with those procedures and/or guidelines, and complies with finance compliance policies and procedures. Responsible for the interdepartmental technical logistics for Device and Facility Use studies.
$41k-59k yearly est. Auto-Apply 51d ago
Multispecialty Surgical Physician Assistant - Stamford Health
Stamford Health 4.8
Stamford Health job in Stamford, CT
Stamford Health is currently seeking an experienced Surgical Physician Assistant to join our team! This is an immediate need for a Physician Assistant to work in the Surgical Subspecialties at Stamford Hospital. This is a full-time position requiring clinical work and OR First Assist. The PA will assist in the evaluation and treatment of patients presenting with a variety of medical and surgical conditions which range from chronic diseases, acute illnesses, and health care maintenance. Under the direction of or in consultation with a physician, the PA will provide a broad spectrum of general patient care. Patient population includes approximately 95% Urology and Neurosurgery with an occasional Oral and Maxillofacial and ENT patients. Schedule: 24/7 coverage in-house surgical team! Fulltime - 3 x 12 hour-shifts per week - day/night/weekend rotation. Self-scheduling type model. As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: Competitive salary Sign on bonus Comprehensive, low-cost health insurance plans available day one Wellness programs Paid Time Off accruals Tax deferred annuity and (403b) pension plan Tuition reimbursement Free on-site parking Childcare partnership with Children's Learning Center
$145k-239k yearly est. Auto-Apply 7d ago
Psychotherapist
Stamford Health 4.8
Stamford Health job in Stamford, CT
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: 1. Evaluation-Obtains pertinent medical and social history. Performs thorough and accurate psychological, neuro-psychological, and neuro-behavioral evaluations using accepted techniques and standardized testing as appropriate. Interprets results of evaluations to measure functional status. Determines measurable short and long term goals and designs an appropriate treatment program. Considers discharge options at time of initial evaluation. 2. Treatment-Implements intervention as outlined in the initial evaluation. Modifies treatment as necessary, updates goals and re-evaluates discharge plans throughout the course of treatment. Demonstrates thorough knowledge of treatment techniques and applies appropriately. Treatment may include family intervention. Communicates/interacts with appropriate team members. 3. Documentation-Clinical documentation is timely, objective and complete. Administrative documentation including but not limited to billing and outcome measures is accurate and timely. 4. Education-Assumes personal responsibility for continuing education and professional development. Provides education to staff, system employees and community including at least one presentation annually. Acts as psychology consultant to Pulmonary Rehabilitation Program, leading a regularly scheduled class on behavioral and cognitive coping skills as well as recommending individual treatment as appropriate. QUALIFICATIONS/REQUIREMENTS: Graduate of an accredited program with a Ph.D. or Psy. D. in Psychology. Must have a Connecticut License. Requires a good working knowledge of the principles and techniques of psychology rehabilitation. Must be skilled in neuro-psychological testing and interpretation as well as various counseling techniques. Patient Population Served: Adolescent to geriatric.
$82k-119k yearly est. Auto-Apply 36d ago
Clinical Services Manager
Stamford Health 4.8
Stamford Health job in Stamford, CT
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: In collaboration with the Director of Clinical Services, identifies annual competencies through interaction of the clinical staff and facilitates the completion of the competencies. Coordinates and instructs annual clinical update day for clinical staff. Coordinates and instructs orientation/training for new clinical hires. Identifies required clinical competencies through interaction with the clinical staff and facilitates the completion of competencies in collaboration with the Director of Clinical Services. Interacts with physicians, office management and clinical staff to ensure efficient workflow. Responsible for conducting regular clinical rounding at SHMG locations. In collaboration with the Practice Manager, demonstrates knowledge of the overall needs of the office. Participates and collaborates with multidisciplinary departments - including but not limited to, Case Management, Quality, Infection Prevention, Pharmacy, Information Services, Finance, and Regulatory. Monitors adherence to all internal and external regulatory requirements. Under the direction of and in collaboration with the Director of Clinical Services, educates staff on the Regulatory and Professional Standards of Clinical Practice. In collaboration with the Director of Clinical Services, Practice Managers and Providers, participates in patient care initiatives and vetting of new equipment, medications and treatments. In collaboration with the Director of Clinical Services, Practice Managers and Directors of Operations, responsible for developing and implementing process improvement plans. Demonstrates a commitment to Clinical Excellence and Service Standards. Develops strong interpersonal relationships with peers, employees, Providers and all partners throughout the system. Other duties as assigned. QUALIFICATIONS/REQUIREMENTS: Current RN license, State of Connecticut Bachelor's Degree in Nursing required with a Master's Degree preferred or equivalent work experience. A minimum of three years' experience in leadership or professional development role preferred. A minimum of 3-5 years of clinical experience. Ability to travel required. Ability to compile objective and measurable data and produce written reports is required. Ability to develop and communicate written policies and procedure is required. High level of competency with computers and computer software such as MS Office, Excel, HER. Excellent organizational, communication, interpersonal and public speaking skills are required
$84k-116k yearly est. Auto-Apply 7d ago
Staff Physician - Harbor Point Family Med
Stamford Health 4.8
Stamford Health job in Stamford, CT
Stamford Health Medical Group (SHMG), in partnership with Stamford Hospital, is seeking a board-certified Family Medicine physician to launch a brand-new solo practice in the vibrant Harbor Point neighborhood of Stamford, CT. As a Planetree hospital, Stamford Health is committed to personalizing, humanizing, and demystifying the healthcare experience for patients and their families. Our approach is holistic and encourages healing in all dimensions - mind, body, and spirit. Position Highlights: 100% outpatient | Monday-Friday schedule Ages 14+ | Independent practice setup within SHMG guidelines Brand-new office in a growing, walkable waterfront community Ideal for experienced physicians (5+ years) comfortable working autonomously Compensation & Benefits: Competitive salary + wRVU incentives Generous sign-on and relocation bonuses 31 days PTO + 5 CME days and $3,500 stipend Full benefits: medical, dental, vision, 403(b), FSA PSLF-eligible (non-profit organization) Located in Stamford's fastest-growing neighborhood, Harbor Point offers luxury waterfront living, vibrant dining and fitness options, and a free trolley to downtown. Just steps from the shoreline and within walking distance to the Stamford Transportation Center (Metro-North & Amtrak), with easy access to I-95 and New York City. Stamford Health is a nationally recognized, non-profit health system, Planetree Certified and Magnet-designated for excellence in person-centered care. As a teaching affiliate of Columbia University Vagelos College of Physicians and Surgeons, we also proudly partner with HSS and Dana-Farber Brigham Cancer Center. Interviews are being scheduled now!! If interested, please send a copy of your CV and cover letter in confidence to: Robin Harrington, Physician Recruiter, ************************
$164k-232k yearly est. Auto-Apply 60d+ ago
Revenue Cycle Specialist
Stamford Health 4.8
Stamford Health job in Stamford, CT
QUALIFICATIONS/REQUIREMENTS: Associate's degree or medical billing certification preferred. CPC preferred. 3+ years of experience working in a multispecialty group practice, healthcare system with an ambulatory focus, or academic medical center. 3+ years of experience working with a medical office/hospital accounts receivable system. Extensive knowledge of insurance payer reimbursement, collection practices, and accounts receivable follow-up. Demonstrates overall knowledge of claims processing for various insurances, including private and governed. Comprehensive knowledge of ICD-10, CPT, and HCPCS coding. ****This is a full time, 40 hour a week position. The Work hours are typically 8-4:30. With the possibility to shift from 7-3:30, 7:30-4, or 8:30-5. ****
$32k-42k yearly est. Auto-Apply 60d+ ago
Radiology Contact Center Supervisor
Stamford Health 4.8
Stamford Health job in Stamford, CT
Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for a Radiology Contact Center Supervisor in Stamford, CT. As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: Competitive salary Comprehensive, low-cost health insurance plans available day one Wellness programs Paid Time Off accruals Tax deferred annuity and (403b) pension plan Tuition reimbursement Free on-site parking JOB SUMMARY: The Radiology Contact Center Supervisor is responsible for the direct supervision of the Radiology Central Scheduling Representatives that are responsible for scheduling all outpatient Radiology and Imaging examinations using EPIC. The Radiology Contact Center Supervisor will also provide cross coverage as needed for the Centralized Contact Center. This position is expected to assure and deliver consistent employee performance that achieves the highest level of satisfaction to patients, physicians' offices, and outside facilities to achieve Radiology Budgeted Volume Goals and Contact Center Key Performance indicators. The Radiology Contact Center Supervisor will ensure accuracy of scheduling, collecting and processing patient demographics and clinical information pertinent to the requested exam as per the Radiology Administration Department policies and procedures. The Radiology Contact Center Supervisor will also perform routine performance reviews, generate reports, participate in daily supervisory and onboarding activities, including effective collaboration with Radiology, Contact Center Leadership, physicians from Stamford Health and/or outside organizations. In addition, the Radiology Contact Center Supervisor will apply quality standards to listen and score representative calls as needed, audit appointments, coach front-line employees based on Quality observations and overall performance, follow guidelines set forth in the Quality Definitions Document, calibrate with other team members, and inform Contact Center leadership of trends that arise. Associate degree required; Bachelor's degree preferred Must have one to three years of direct experience in team supervision, preferable within a Contact Center Healthcare environment. 1 to 2 years Call Center/Customer Service experience is required, preferably within a Healthcare setting. Healthcare experience within a hospital, clinic, or specialty/primary care practice is highly desirable, but not required. Must have strong computer skills with a proven understanding of (1) Healthcare systems (e.g., scheduling and electronic health record software), (2) Microsoft Office desktop applications, and Contact Center systems (e.g., WFM, Cisco systems, etc.). Strong written and oral communication skills Proficient with Microsoft Office - Word, Excel and PowerPoint The ability to deal with the demand of a fast paced and high-volume operation *We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve. Assume responsibility for direct supervision of Radiology Central Scheduling Team Leads and Representatives, including, but not limited to coaching, staff development, and assuring a positive and rewarding Patient Experience for Stamford Hospital customers. Administer the Call Monitoring Program for the Contact Center as needed and assume responsibility for all aspects of calibrating, reporting, and communicating performance needs to management. Identify Contact Center performance and process issues; proactively notify Contact Center leadership and present solutions for optimization. Respond to representative/Team Lead inquiries and questions, escalated issues, and technology issues; act as a first- level escalation for callers with complex issues or who request a supervisor when the Team Lead if not available. Maintain consistent and quality communication with Contact Center employees and practices; assure that a consistent means exists for funneling information updates to Contact Center employees. Assist (as appropriate) in the hiring process, including participating in interviews and supporting onboarding initiatives for new employees. Participate in multidisciplinary quality and service improvement teams as appropriate.
$42k-68k yearly est. Auto-Apply 31d ago

Stamford Health jobs in Stamford, CT - 116 jobs

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Sr Clinical Systems Analyst

Clinical Trials Coordinator - Unlicensed

Multispecialty Surgical Physician Assistant - Stamford Health

Psychotherapist

Clinical Services Manager

Staff Physician - Harbor Point Family Med

Revenue Cycle Specialist

Radiology Contact Center Supervisor

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