Customer Service Representative jobs at Stance - 783 jobs
Clinical Customer Support Representative
Vital Connect 4.6
California jobs
Purpose
Ability to work both individually and as part of a team to ensure efficient and accurate handling of inbound and outbound calls to address troubleshooting devices or Mobile Cardiac Telemetry and Extended Holter Services. Will work directly with the Cardiac Monitoring Center Technician team to execute on required task for quality Cardiac Monitoring.
*** This is a fully remote role ***
Responsibilities
Answer incoming calls promptly and direct them to appropriate team members
Place outbound calls to provide Tier 1 troubleshooting support for patients
Exhibit a high sense of urgency
Properly document all interactions with patients or customers
Handle emails/voice messages as assigned
Must communicate in a professional and diplomatic manger with good voice quality, dictation, and articulation.
Identify, document and escalate any and all escalations per standard operating procedures
Track, maintain and execute on follow ups pertaining to patients who have received a kit for cardiac monitoring
Coordinate activities cross functionally with urgency and proper execution
Follow the chain of command pertaining to escalations or concerns
Meet quality and performance standards
Follow all company and departmental policies and procedures
Must be able to accept constructive feedback that builds in the quality of the position
Perform other duties and responsibilities as assigned
Requirements
Education and Licenses/Certifications
High School Diploma or General Education Development (GED)
Associates preferred
Experience
1 year of related experience preferred
Medical experience preferred
Knowledge and Training
Demonstrate a team centered and patient first initiatives with a positive attitude
Knowledge of medical terminology specific to cardiology
Ability to thrive in a fast-paced call center environment
The ability to communicate effectively both verbally and in writing
The ability to read and follow detailed instructions, maintain accurate records, and complete and produce quality reports
The ability to follow procedures and learn support technology
The ability to plan, organize, multi-task and adapt to priority changes
The ability to use standard computers and basic office software
Knowledge and usage of business English, spelling, grammar, and punctuation
Be willing to work overtime or extra hours as needed.
* The estimated hiring salary range for this position is $18/hr to $20/hr.* The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401Kretirement plan.
$18-20 hourly 60d+ ago
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Consultant, Customer Success
People.Ai 4.2
Remote
People.ai is the leader in guiding enterprise sales teams on the proven path to pipeline and revenue generation. The People.ai enterprise revenue intelligence platform ensures organizations speed up complex sales cycles by engaging the right people in the right accounts. Through our patented AI technology, People.ai enables sales teams to clearly see whom to engage with in each of their accounts and exactly what to do to deliver the highest yielding deals. Enterprises such as Cisco, Verizon, Okta, and Zoom know that people buy from people, that's why people buy from People.ai.
At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.
We're looking for a Sr. Consultant - Customer Success who ensures the successful activation, implementation, and early adoption of People.ai solutions, driving tangible business outcomes for customers. As a technical advisor, this role partners with Sales, Customer Success, and Product teams to deliver seamless project implementations that empower customers to unlock value quickly and position them for long-term success.
If you are a dynamic team player, a creative thinker who has fun tackling complex problems at scale, a strong relationship builder who thrives in a fast-paced environment, and are looking for a career-defining new challenge, we would love to hear from you!Responsibilities:
Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
Lead discovery processes to understand customer needs and align project configurations accordingly.
Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding.
Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language.
Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments.
Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
Identify and influence expansion opportunities by integrating insights into the future of the customer journey.
Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap
Always represent the People.ai brand and help grow the team and hire great talent
Requirements:
3+ years of relevant work experience
Experience working in a SaaS software company is preferred
Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred
Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
Experience delivering consultative engagements at a consultancy is a plus
Comfortable working in high-velocity environments and dealing with ambiguity
Ability to manage horizontally and vertically across internal and customer organizations
Ability to build and cultivate relationships across business and technical stakeholders
Experience navigating vast organizations across multiple stakeholders cross-functionally
Headquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valley's top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America's Best Startup Employers. For more information, please visit **************
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Regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. People.ai takes into wide range of factors when determining an individual's pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.
$68k-107k yearly est. Auto-Apply 56d ago
Sales and Customer Service Agent
Rent Sons Dba Surv 3.0
Newport, RI jobs
About Surv At Surv, we unite local communities by providing jobs that act as a pivotal point for young adults to springboard into a full and meaningful life. Our team is committed to delivering affordable, high-quality odd-job services for both neighbors and businesses, fostering a culture of servitude and connection within our communities.About the Role
At Surv, our customers are more than just clients-they are our neighbors and an essential part of the communities we serve. As a Neighbor Success Associate (NSA), you will play a crucial role in shaping their experiences before and after a job is completed. Your role will involve engaging with both repeat and new customers, ensuring they feel valued and integrated into our service ecosystem. This is not a traditional sales position; rather, it's an opportunity to invite members of our community to rediscover the power of service while introducing new customers to the full range of our offerings.Responsibilities
As Surv continues to grow, adaptability is key. The NSA role will evolve with the needs of the company, and responsibilities may shift accordingly. Primary functions include:
Achieve Sales KPIs: Consistently meet or exceed key performance indicators (KPIs) related to the total value and number of confirmed bookings. Speed is essential to our customers, so we prioritize creating the most expedited booking process possible.
Proactively Follow Up with Potential Customers: Conduct routine follow-ups with interested customers to nurture relationships and confirm bookings.
Handle Incoming Calls Efficiently: Answer every phone call promptly and professionally, ensuring all customer inquiries are addressed without missed opportunities.
Collaborate with the Operations Team: Work closely with Surv operations and internal teams to gather necessary information and provide comprehensive answers to customer concerns.
Maintain a Strong Sales Pipeline: Keep detailed records of customer interactions, follow-ups, and potential opportunities to ensure a steady flow of bookings.
Overcome Customer Objections: Identify customer concerns and objections, addressing them with effective solutions to move them toward a booking decision.
Stay Knowledgeable on Services and Pricing: Continuously develop expertise on the company's offerings to confidently communicate value propositions and recommend the best solutions for customers.
Drive Customer Satisfaction: Ensure a positive customer experience by delivering excellent communication, addressing customer needs, and building strong relationships to encourage repeat business and referrals.
Adapt to Changing Sales Strategies: Stay agile and open to refining sales techniques based on performance insights, customer feedback, and company initiatives.
Contribute to Team Success: Participate in team discussions, share best practices, and support colleagues to enhance overall sales performance.
What We Are Looking For
Comfortable spending the majority of the workday on the phone, including handling challenging customer conversations.
A strong willingness to learn, grow, and continuously improve.
Passion for problem-solving and an ability to think critically to find effective solutions.
Requirements
Excellent interpersonal and communication skills to work collaboratively within a team environment.
Adaptability and flexibility to thrive in a fast-paced, evolving company.
Minimum typing speed of 50 WPM.
Must be willing to undergo a background check and be legally authorized to work in the U.S.
Must have a smartphone and a laptop to perform job responsibilities effectively.
What Training Will Look Like
The paid training typically takes two weeks to complete, but we consider the initial 90-day period essential for full proficiency. There's a lot of exciting and valuable information to learn, and you'll receive support every step of the way-even if you've never worked for a home services business before.
Week 1-2
Phase 1: Understanding the Business from the Ground Up
You'll gain an in-depth understanding of Surv from a service-level perspective. We'll introduce you to the types of jobs we perform and demonstrate how they are executed. Since you'll be collaborating with Neighbors on various projects, it's important to have foundational knowledge of how they are completed.
Phase 2: Learning Our Service Offerings and Policies
You'll familiarize yourself with our service products, pricing model, and business policies to ensure you can confidently communicate and guide customers through their options.
Phase 3: Training on Business Software
We'll provide hands-on training with the software tools we use to operate efficiently, giving you the skills needed to navigate our platforms.
Phase 4: Practical Software Application
You'll begin applying what you've learned by using the software in real scenarios, with our team guiding you through the process.
Week 3
Phase 5: Monitored Application
You'll start handling tasks independently while we remain on standby to assist and answer any questions as they arise.
Week 4
Training Complete
By the fourth week, you'll be working more independently with weekly reviews to ensure continued growth and success. You will find that you receive a lot of support from other members of the team.
Offer Details
Location: Hybrid (In-office some days)
First 30 Days: Required to work in-office daily
After 30 Days: Eligible for one work-from-home day per week, based on performance review
After 90 Days: Eligible for two work-from-home days per week, based on performance review
Hourly Compensation: $15-$20 per hour, based on experience
Commission Bonus Structure:
Eligible for commission-based bonuses after 60 days and upon performance review
Employment Type: Part-Time or Full-Time available based on need
TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world's most technically advanced, high-performance workwear. Today's trade professionals rely on apparel that keeps them safe, comfortable, and capable of performing at their best. By innovating technical fabrics that deliver unmatched performance in hot weather - or that layer together effectively in cold and inclement conditions - TRUEWERK proudly supports the men and women across the trades who are building tomorrow. TRUEWERK serves customers in the U.S. and Canada via TRUEWERK.com, Amazon, and through our wholesale, retail, and enterprise sales partners. With about 50 hardworking employees, TRUEWERK is on a strong growth trajectory and is passionate about developing its people and culture in support of its mission.
Job Description
TRUEWERK is looking for a passionate Customer Experience Specialist in Denver, CO to join our fast-growing, high-performance CX group. This role reports directly to the Senior Manager of Customer Experience and works cross-functionally with Product, Marketing, and Operations. Our ideal candidate is empathetic, independent, and comfortable using tools, resources, and sound logic to guide customers through post-purchase questions and gear selection.
This role is critical to our mission of retaining customers by providing best-in-class support, repairing relationships when necessary, and using creative problem solving to drive loyalty and long-term value. If you're a customer-first problem solver with a passion for helping people get into the right gear, we want to hear from you!
Want to learn about our gear? Watch our Workwear as a System video. (*****************************
This position is based in Denver, CO. Employees in this role are required to work from our headquarters at least 1 week per month, with the flexibility to work remotely during other times. You must have the availability to work weekends if needed.
ROLE & RESPONSIBILITIES
Put the Customer First
Deliver timely, accurate, and empathetic support across phone, email, chat, and social channels, consistently meeting performance targets for first response time, quality assurance, and customer satisfaction (CSAT).
Encourage self-service where appropriate while delivering high-touch, personalized support when needed.
Foster trust and connection in every interaction, taking ownership of the customer experience and turning customers into TRUEWERK advocates.
Help customers find the right gear for their needs, including fit guidance and identifying alternate solutions when availability or fit is limited.
Take Ownership and Deliver Results
Own customer resolutions end-to-end, including returns, exchanges, order fulfillment issues, and general order support, ensuring timely follow-through and accurate outcomes.
Provide creative solutions that balance customer satisfaction with business objectives and operational realities.
Use FreshDesk to manage, route, document, and categorize customer interactions to support reporting, visibility, and actionable insights.
Use macros, Help Center content, and sound judgment to maximize efficiency, consistency, and quality.
Work both independently and collaboratively in a dynamic, fast-paced environment while maintaining accountability for results.
Win as One Team
Identify friction points in customer interactions and partner with coworkers, vendors, and business partners to improve tools, workflows, and processes across the customer journey.
Share customer feedback, trends, and insights with Marketing, Product, and Operations to support continuous improvement of products, messaging, and processes.
Provide additional support to wholesale and enterprise partners as needed to help resolve customer issues and support revenue-driving relationships.
Qualifications
Must Have
1 year experience in CustomerService or Customer Experience
Inbound phone call handing experience
Experience with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk).
Proficient with Mac OS and Google Workspace (Docs, Sheets, Drive)
Preferred
Experience in ecommerce or with a direct-to-consumer (DTC) brand
Call center experience with a focus on multichannel support (phone, sms, email, chat)
Familiarity with Shopify, NetSuite, Slack, Yotpo, and Loop (return software)
Experience working in a hybrid or remote work environment
Bonus
Experience with apparel, uniform, or outdoor products
Familiarity, exposure, interest, or personal experience with the skilled trades
Familiar with KPIs and metric-based customerservice objectives
Work Location and Schedule
Candidates must be able to work in our Denver office a minimum of one week per month
Candidates must be able to work a 40-hour schedule that meets the needs of our customer and business. Our hours of operation are: Monday-Friday 7:00 AM - 6:00 PM & Weekends from 9:00 AM - 4:00 PM
Additional Information
TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:
Employer-paid medical coverage
Employer-paid dental coverage
Optional vision coverage
Employer-paid life and AD&D insurance
Employer-paid short-term & long-term disability coverage
Affordable coverage for dependents and domestic partners
Additional out-of-pocket insurance options
HSA account with employer contribution
401K with company match
Monthly hybrid-work stipend
Professional development reimbursement program
Annual performance bonus
Unlimited PTO policy
11 company holidays
Employee Assistance Program for mental health support
Free workwear for you and discounts for friends and family!
Salary Range: $22.00 - $24.00 per hour base pay + bonus
Applications for this role are expected to be accepted through January 9, 2026
TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.
$22-24 hourly 2d ago
Payroll and Customer Support Representative
Worklio 4.1
San Ramon, CA jobs
Job Description
About Us
We are a U.S.-based company that partners with organizations relying on Worklio, a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise.
Role Overview
As a Payroll and Customer Support Representative, you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and escalate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients.
Key Responsibilities
Handle partner support requests related to: Payroll processing U.S. tax filings Onboarding and platform guidance Employee documents (W-2s, W-4s, I-9s) General Worklio platform use
Troubleshoot issues and escalate to DevOps when needed
Ensure compliance with U.S. payroll and employment regulations
Communicate issues, resolutions, and next steps clearly to partners
Assist with new partner onboarding and setup processes
Stay updated on U.S. tax laws, payroll regulations, and platform updates
Requirements
✅ CPP or SHRM certification (required)
✅ 5+ years of experience in U.S. payroll operations or support
✅ In-depth knowledge of U.S. payroll tax regulations (federal, state, local)
✅ Excellent English communication skills (written and verbal)
✅ Strong troubleshooting and documentation abilities
✅ Availability to work standard U.S. business hours, with some flexibility
Preferred Qualifications
Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
Familiarity with support tools like Zendesk, Jira, Slack
Background supporting SaaS or PEO platforms
What We Offer
✔ Competitive salary
✔ Remote work flexibility
✔ Comprehensive training on our platform and processes
✔ Supportive global team environment
✔ Long-term career growth in payroll and HR technology
Apply Today - Join our mission to simplify payroll, tax, and compliance for organizations across the U.S.
$38k-49k yearly est. 29d ago
Customer Success Executive
Luma Therapeutics 3.6
Remote
WE'RE LUMA HEALTH.
Needing healthcare can be hard - getting care shouldn't be.
We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.
So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.
Customer Success Executive
What YOU will do at Luma Health
We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health & hospital systems and Academic Medical Centers across the country.
As a Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer's organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success.
Key Responsibilities:
Customer Relationship Management:
Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers.
Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner.
Onboarding & Adoption:
Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows.
Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes.
Strategic Planning & Account Growth:
Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs.
Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives.
Customer Success Strategy:
Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes.
Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction.
Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement.
Data-Driven Insights:
Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes.
Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders.
Advocacy & Thought Leadership:
Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering.
Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients.
Collaboration & Cross-Functional Support:
Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly.
Provide training and education to both customers and internal stakeholders on the best practices for using our products and services.
Who You Are
5+ years of relevant work experience in customer success or account management. SaaS experience preferred
Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
Have exceptional written and verbal communication skills
You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software
Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details
Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
Proven Success in growing annual account spend over time.
Nice to have:
Healthcare, EMR, EHR Consulting, or Product Management experience
Process building experience
Upsell experience
We Take Care of You!
Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
Work Life Balance
Flexible Time Off
Wellness Programs
Discounted Perks
401(k) and Company Equity
Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.
Come join us if you want to make a difference in health care.
Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.)
Base Pay Range: $100,000-$125,000 USD
Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.
$33k-60k yearly est. Auto-Apply 6d ago
Customer Care Specialist
Hungryroot 4.2
Remote
About Us
Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist. We act as your personal assistant for healthy living-getting to know your goals, lifestyle, and budget, and recommending and delivering healthy groceries, easy recipes, and essential supplements for you and your family.
It's the easiest way to eat healthy, achieve your goals, save time, and discover new foods. We believe food is the foundation of health, convenience should not mean compromise, and that everyone is unique in how they eat and live. That's why we're building a future in which healthy living is both easy and enjoyable.
Hungryroot is a distributed team of top talent across 28+ U.S. states. While we have a headquarters in New York City, our remote-first culture emphasizes collaboration, team-building, and flexibility. Expect regular virtual team events, strong ownership and accountability, and an annual company retreat.
About the Role
Hungryroot is looking for a Customer Care Specialist to join our team who is results driven, has a high attention to detail and is driven by delighting customers. In this role, you'll support our customers across social media, email, phone, text, and live chat while helping us strengthen our online community and improve the customer experience across the full lifecycle.
You'll spend a majority of your time on social + reputation management (with a focus on Facebook Group moderation and community engagement), while also supporting cross-functional operations and customer lifecycle communications.
This is a full-time remote role working 40 hours per week in 8-hour shifts, including weekends and some holidays. Your ability to work non-traditional hours and OT when needed is a huge plus! If you want to help us change how people grocery shop and eat for the better, we encourage you to apply!
Responsibilities
Respond to a high volume of customer comments and questions across email, phone, SMS, live chat, and social media while consistently meeting daily resolution targets, First Response Time goals, and SLA commitments.
Moderate the Facebook Group and other brand communities by reviewing and approving posts, removing off-topic or harmful content, responding to questions and ensuring conversations align with community guidelines.
Produce a weekly social community roundup that captures feedback on digital product, grocery discovery, and customerservice themes.
Strengthen and grow our reputation on Reddit and Trustpilot through proactive engagement, thoughtful responses, and awareness of platform norms.
Identify emerging topics across social channels and translate them into actionable insights for Operations, Marketing and Product teams.
Lead quality control across brand voice, tone, and engagements while consistently achieving Customer Satisfaction (CSAT) goals.
Support lifecycle messaging through Braze by assisting with issue and shipping communications sends during high-impact moments.
Maintain and update Zendesk macros, Help Center FAQs, and AI-Agent templates to ensure customers have access to accurate and timely information.
Qualifications
2+ years in a customer-facing support or communications role
Experience managing social channels or online customer communities (Facebook Group preferred)
1+ years of experience working with a CRM platform (Zendesk (preferred), Kustomer or Gorgias)
Familiarity with Braze a plus
Excellent copywriting and editing skills
Open to traveling for team building opportunities throughout the year
Emotionally intelligent, solution-oriented communication
Organized, detail-oriented, and comfortable navigating multiple tools
Motivated, positive, proactive, and transparent attitude with the ability to jump right in
Passion for healthy living and brightening customers' days
Perks & Benefits
Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
Equity
Unlimited vacation policy
Universal paid parental leave
Monthly Hungryroot credit for delicious, healthy groceries
Comprehensive health, vision, dental, and life insurance
401k with Company Match
A work from home stipend to support your initial home-office setup
Expected Pay Range
$40,000-$50,000 USD
(Non-Exempt, Hourly Position with Potential OT)
#LI-REMOTE
The employer will not sponsor applicants for work visas.
Our mission to help make healthy eating easy, accessible, and joyful is better served by a diverse workplace. We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have zero-tolerance for harassment or discrimination. We do not discriminate on the basis of any protected class.
$40k-50k yearly Auto-Apply 39d ago
Customer Experience Representative
Solace 4.1
Remote
Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health
About the Role
As a Customer Experience Representative for Solace, you will be supporting our patients and advocates via phone, email, and chat. Through feedback and action, you'll also be supporting our team in getting people the help they need on their healthcare journey.
In this role, you will work with our clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also work with our new clients to support them during their first experiences with us, while sharing and tracking feedback so that we can make Solace a world-class experience for all of our users.
About Solace
Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions-and get better outcomes.
We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.
Solace isn't a place to coast. We're here to redefine healthcare-and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way.
Read more in our Wall Street Journal funding announcement
here
.
What You'll Do
Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
Use the resources we supply to provide world-class CS to our clients and advocates
Help us to gather and track feedback in order to work toward the constant improvement of our customer's experience and our platform
Build strong relationships with our clients and advocates, helping them feel heard and understood
Take action based on the feedback you receive by reporting issues and sharing detailed notes
Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat
What You Bring to the Table
Empathy is your superpower, and you're confident working through the toughest of conversations, whether by phone, email, or chat
You're detail-oriented and understand that sometimes the smallest details make the biggest difference
You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks
You are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone
You are a creative problem solver and won't hesitate to lean on your team for help when necessary, but will execute confidently when called upon
You are more than comfortable giving and receiving feedback
You thrive on ensuring great outcomes for every person you interact with
You enjoy and embrace interacting with people from all walks of life in order to ensure they're getting the health care they deserve
You're comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset
You're flexible and willing to jump in and assist with anything when called upon
If you see something that's not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution
You're a team player with a “get it done” mentality, ready to contribute meaningfully to your team's success
Compensation
Hourly compensation for the role $21/hr - $26/hr
Applicants must be based in the United States.
Up for the Challenge?
We look forward to meeting you.
Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.
$21-26 hourly Auto-Apply 12d ago
Outbound Call Center Representative- GA
Momentum Solar 4.3
Norcross, GA jobs
Momentum Solar is a premier residential solar provider with offices throughout the U.S. Founded in 2009, Momentum has grown exponentially over the past decade. We implement the entire solar process to ensure a seamless transition to renewable energy.
Job Overview:
A potential six figure work at home opportunity with growth into leadership for the right individual. We're currently hiring exceptional outbound Call Center - Lead Generation representatives to work remotely. As an outbound call center representative, you will proactively identify and reach out to potential clients through outbound calls, leveraging various sources such as databases, referrals, and other lists. The outbound call center representative will schedule appointments for our sales representatives with qualified leads while accurately recording sensitive data. This individual will meet or exceed daily, weekly, and monthly targets for lead generation and appointment setting. Candidates that apply must live in Georgia for this role.
Requirements:
Able to work remotely while having a quiet, distraction free workspace
MUST HAVE a reliable computer with high-speed internet connection ( 8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
Proven experience in outbound telemarketing, lead generation, or appointment setting
Able to work in a fast-paced environment and handle rejection professionally
Be able to create prospective customers for solar and generate appointments for our sales teams.
Have a professional manner and be experts at establishing rapport with clients quickly
Be able to validate prospective customer s contact and home information in CRM system
Create a positive experience for all clients
Must live in Georgia
Benefits:
Base pay with uncapped commission
Health care, Dental, and Vision Insurance.
Work from Home
Paid time off accrual that increases yearly & paid holidays
401k Retirement savings plans
Daily, weekly, and Monthly Bonus incentives
Opportunity for quick career advancement with ongoing comprehensive training
Momentum Solar is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age
.
Job Type: Full-time
Salary: $18.00 - $25.00 per hour
$18-25 hourly 60d+ ago
Customer Service Agent - Raleigh
Revenue 4.1
North Carolina jobs
Agency
Dept of Revenue
Division
Job Classification Title
Administrative Specialist I (S)
Number
Grade
NC08
About Us
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
Description of Work
Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina!
If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.
Salary:
We are currently hiring CustomerService Agents with a $39,000 salary in our Raleigh CustomerService Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work.
The Work:
This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
Responsibilities of these positions include, but are not limited to:
• Consistently answer incoming calls via a high-volume telephone system
• Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures
• Complete our premier program to understand and communicate personal and sales and use tax laws
After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home.
Knowledge Skills and Abilities/Management Preferences
Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you have general questions about the application process, you may contact Human Resources at ************ or
************************
. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Donna Howe
Recruiter Email:
$39k-41k yearly Auto-Apply 4d ago
Customer Service Agent - Rocky Mount
Revenue 4.1
Rocky Mount, NC jobs
Agency
Dept of Revenue
Division
Job Classification Title
Administrative Specialist I (S)
Number
Grade
NC08
About Us
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
Description of Work
Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina!
If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.
Salary:
We are currently hiring CustomerService Agents with a $39,000 salary in our Rocky Mount CustomerService Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work.
The Work:
This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include, but are not limited to:
• Consistently answer incoming calls via a high-volume telephone system
• Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures
• Complete our premier program to understand and communicate personal and sales and use tax laws
After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home.
Knowledge Skills and Abilities/Management Preferences
Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:
· The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
· Twelve paid holidays per year
· Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
· Twelve sick days/year which are cumulative indefinitely
· Paid Parental Leave
· Personal Observance Leave and Community Service Leave
· Longevity pays lump sum payout yearly based on length of service
· 401K, 457, and 403(b) plans
· Eligibility for the Public Service Loan Forgiveness Program
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you have general questions about the application process, you may contact Human Resources at ************ or
************************
. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Donna Howe
Recruiter Email:
$39k-41k yearly Auto-Apply 4d ago
Remote Customer Service Agent
Remote Career 4.1
Los Angeles, CA jobs
Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Some general responsibilities could include:
We are looking for true Entrepreneurs!
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customerservice or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
$31k-39k yearly est. 60d+ ago
Financial Customer Service Representative
Taskus 3.9
Brownsville, TX jobs
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!
What can you expect in a Financial CustomerServiceRepresentative role with TaskUs:
In an Inbound Call Center setting, the Financial CustomerServiceRepresentative will create exceptional member service experiences by maintaining a professional demeanor and troubleshooting, decision-making support, and ensuring quick and accurate resolutions for members and prospective members regarding their financial well-being.
Minimum Qualifications:
* High School Diploma or equivalent mix of education and experience is required.
* Previous customerservice experience required.
* Six months as Member Care Representative 1 or previous Digital Services experience required.
* Additional training or experience with technical support or troubleshooting online and mobile banking issues is preferred.
* Call Center or Banking experience is a plus.
Work Location / Work Schedule / Travel:
* This position is fully remote and equipment is provided.
* The Hours of Operation for the role are 8am-8pm 7 days a week, The work schedule offered will be within these hours and with 2 consecutive days off.
* No travel will be required for the role, with the exception of Equipment/Hardware Pickup at your nearest TaskUs Site.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees, our clients, our services, and our community.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
$23k-33k yearly est. Auto-Apply 2d ago
Remote Customer Service Agent
Remote Career 4.1
Boca Raton, FL jobs
Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Some general responsibilities could include:
We are looking for true Entrepreneurs!
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc…)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customerservice or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
$21k-28k yearly est. 60d+ ago
Client Success Specialist
STAQ Pharma Inc. 3.7
Columbus, OH jobs
Job Description
This role is central to the full sales process, serving as the primary point of contact for the sales team and managing customerservice needs to keep daily operations running smoothly. Success in this position requires strong organization, sharp attention to detail, excellent written communication, and solid IT capability. Experience in a pharmacy or cGMP facility is preferred.
The role also handles tradeshow and travel coordination, partners with the Accounting Department to ensure timely billing, generates reports, manages customer follow-up, and maintains the Salesforce CRM system. Daily customer outreach is expected to uphold high service standards. This position supports the field sales team and provides inside-sales support as needed.
Core Tasks
Set up new customer accounts and verify DEA and state licensure.
Onboard new customers and email login credentials
Follow up on customer questions and concerns, including product availability and shipping timelines.
Assist in packaging and shipping pharmaceutical products to clients.
Communicate directly with customers and maintain accurate, detailed notes in the CRM system.
Process and fulfill customer orders with accuracy and urgency.
Coordinate customer order shipments and deliver high-quality service throughout the process.
Maintain a clean, organized, and efficient work area.
Values
Demonstrates Innovation abilities by identifying and speaking up about possible improvements and identifying more efficient ways of doing things.
Operates with Integrity by maintaining high ethical standards, cares, shows trust and respect with all employees
Collaborates to create or participate effectively on diverse and high performing teams, Is open to new ideas and perspectives, communicates across shifts, and demonstrates a safe work environment
Demonstrates a passion to Perform by meeting personal and departmental goals, gains knowledge to display increasing independence, instills confidence in ability to perform required tasks, and progresses on qualifications within reasonable timelines
Demonstrates Courage by speaking up, accepts constructive feedback, and takes accountability for mistakes and make necessary corrections
Preferred Skills/Abilities:
Strong team-player mindset with the ability to collaborate across departments.
Exceptional attention to detail.
Experience in a highly regulated manufacturing environment or pharmacy preferred.
Willingness to take on tasks outside standard responsibilities to support company needs.
Background as a pharmacy technician or pharmacy buyer in a hospital setting is beneficial.
Experience in sales support, cGMP environments, pharmaceuticals, customerservice, or 503B outsourcing is a plus.
MDS (Systems House) experience is a plus.
Proficiency in Microsoft Excel is required.
Education and Experience:
High School Diploma or GED Required
Certified Pharmacy Technician or College Degree, Preferred
Minimum of 2 years of continuous work experience in customerservice, pharmacy, warehouse, or other fulfillment related experience
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Lift up to 40 pounds and occasionally push or pull pallets or product containers.
About STAQ Pharma
STAQ Pharma is a 503B outsourcing facility that produces sterile injectable medications for hospitals and health systems. The company operates under strict regulatory standards and maintains offices in Denver, Colorado, and Columbus, Ohio.
$45k-82k yearly est. 13d ago
Client Enablement Specialist
Sirona Medical 4.0
Remote
At Sirona Medical, we're building software that enables physicians to work as fast as they can think.
Each year in the U.S., billions of patient images are captured-and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That's where Sirona comes in.
We're a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS-a unified, AI-powered operating system powering the entire radiology workflows.
How Sirona Solves the Problem
Sirona is uniquely positioned to transform the way radiology is practiced. We're delivering the organizational shift that both individual radiologists and entire practices urgently need:
A unified, intuitive, and platform-agnostic solution
A streamlined workspace that makes every part of the radiologist's workflow faster and easier
The freedom to read from anywhere, for anyone
By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists-and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes. For more information, please visit ********************************
Sirona Medical is seeking a Client Enablement Specialist - Radiology to deliver hands-on training and workflow education to our customers and internal teams. This role is focused on live training delivery, clinical workflow enablement, and product adoption for radiology professionals.
This individual contributor role is designed for someone with direct experience in radiology workflows who enjoys teaching, facilitating live sessions, and working closely with customers in real-world clinical environments while anticipating the needs of organizations in their workflow and system use.
You will work directly with radiologists, PACS administrators, and imaging teams to ensure they can confidently and effectively use Sirona's platform as part of their daily practice.
Key Responsibilities:
Client Training and Education
Deliver live, instructor-led virtual and on-site training during onboarding, implementation, and go-live
Facilitate role-based sessions for radiologists, administrators, and support staff
Adapt training delivery to different learning styles and clinical settings
Radiology Workflow Enablement
Teach end-to-end radiology workflows within Sirona's platform
Translate complex product functionality into clear, clinically relevant instruction
Support customers through workflow changes and adoption of new features
Feature and Adoption Enablement
Partner with Product and Customer Success to understand new functionality
Lead client-facing sessions introducing enhancements and best practices
Reinforce adoption through follow-up training and workflow optimization sessions
Internal Enablement
Deliver internal training to ensure Sirona teams understand radiology workflows and product usage
Act as a subject-matter expert for radiology-focused training questions
Continuous Improvement
Collect learner feedback and identify gaps in understanding
Contribute to improving training materials, curricula, and delivery methods
Key Requirements:
5+ years of experience delivering live training or enablement for SaaS, clinical, or healthcare software
Proven ability to train radiologists and other clinical imaging professionals
Direct experience working with radiology workflows, including PACS, RIS, reporting, or imaging operations
Strong facilitation and presentation skills in live training environments
Comfort learning and teaching complex healthcare software to clinical and non-clinical audiences
Preferred
Background in healthcare IT, imaging informatics, or radiology operations
Familiarity with adult learning principles and instructional best practices
Benefits:
Stock Options
Medical, dental, vision insurance
Life insurance
Maternity and Paternity Leave
Flexible time off
401K matching
MacBook Pro
Sponsorship for conferences, continuing education, etc.
The annual US base salary range for this full-time position is $80,000 - $100,000 + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
$80k-100k yearly Auto-Apply 3d ago
Client Experience Specialist
Smartasset 3.9
New York, NY jobs
Job Description
SmartAsset is an online destination for consumer-focused financial information and advice, whose mission is helping people make smart financial decisions, reaching over an estimated 59 million people each month (as of January 2025) through our educational content and personalized calculators and tools. To extend our mission, we also operate SmartAsset Advisor Marketing Platform (AMP), which helps connect consumers with fiduciary financial advisors. SmartAsset has earned recognition on the Inc. 5000 (#2574 in 2023) and Deloitte Technology Fast 500™ (#250 in 2022) lists. Currently, SmartAsset ranks on Y Combinator's list of Top 100 Companies. A successful $110 million Series D funding round in 2021 valued the company at over $1 billion.
*Other than application and licensing fees, SmartAsset did not provide compensation for the aforementioned awards.
About the Job:
We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country.
Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success.
This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.
Responsibilities:
Engage directly with consumers by performing a high volume of outbound phone calls (200+ calls/day expected).
Consistently meet or exceed individual and team performance metrics, including both qualitative and quantitative goals.
Serve as a trusted guide for users navigating the process of connecting with vetted financial advisors.
Proactively contact users who have expressed interest and schedule advisor consultations, ensuring a seamless experience.
Utilize a combination of customerservice best practices and scripted messaging to deliver a tailored, high-quality experience.
Accurately log all user interactions, challenges, and outcomes in our internal CRM system.
Identify and escalate recurring user pain points to improve the overall experience.
Contribute to ongoing improvements by sharing insights and suggestions with team leads and cross-functional partners.
Support additional projects or initiatives as needed in a fast-paced, collaborative environment.
Skills/Experience you have:
1+ years of high-volume call center experience required
Comfortable in an environment where quota attainment and conversion metrics are heavily emphasized
Ability to learn and quickly adapt based on user and business needs
Organized, detail-oriented, and excellent time-management skills
Must be available to work some holidays or weekends during peak seasons
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to communicate via phone calls and/or video conferences (mainly for concierge and sales roles)
Available Benefits and Perks:
Fully Remote Work: All roles are fully remote within the contiguous U.S., giving you flexibility to do your best work from where you thrive.
Comprehensive Health Coverage: Multiple Medical, Dental, and Vision plan options through trusted national carriers-so you can choose what fits your needs.
Life & Disability Protection: Company-paid Life/AD&D coverage, with options to add supplemental life and disability plans for extra peace of mind.
Financial Wellness: 401(k) with employer match, pre-tax savings through FSA and HSA options, and equity packages offered for every role.
Time Off That Works: Generous vacation, sick, and parental leave policies-because balance matters.
Additional Perks: Pet insurance, home office stipend, and Employee Assistance Program (EAP)
SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at *************************.
California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* Salary: $45k + $15k Variable Commission + equity + benefits.
Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States
$45k yearly 31d ago
Customer Service Experts (Great Benefits, No Weekends!)
One Inc. 4.4
Maumee, OH jobs
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Are you looking for a great opportunity with an awesome company???
AllianceOne has an opening for you as a CustomerService Expert working in our Maumee OH location!
We are currently hiring for professional customerservice experts with excellent communication skills. In this role, you will be receiving incoming calls from Health Care providers, solving account issues and negotiating a solution that will work for both the providers and the organizations we serve. Your responsibility will consist of helping the medical providers with their best options for payment and assisting them with transactions. We are looking for candidates with the ability to problem solve creatively, while following client and company guidelines and providing accurate information to their customers.
We offer a full 2 week paid training and paid HIPAA training. No weekends, great benefits, excellent location, and endless opportunities!
We are a Certified "Great Place to Work", apply today to join the team!
QUALIFICATIONS:
Prior customerservice experience (call center experience is a plus!)
Excellent verbal communication skills with a professional phone presence
Strong desire to achieve goals
Basic computer knowledge/skills; ability to multitask when talking and typing at the same time
Ability and openness to work with a diverse customer base
Works well in team settings
40 hours per week (M-F 8.5 hour shift availability between 8:00am - 7:30pm)
PAY: $15.00 /hour
BONUS: Eligible for up to $450 per month in monthly incentives.
BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************.
Questions?
Please review our privacy notice available at the following ******************************
For additional information on AllianceOne visit our website at **********************
$15 hourly Auto-Apply 60d+ ago
Customer Service Representative
Crash Champions 4.3
Centerville, OH jobs
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicescustomers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
Clean workspace, this is the first point of contact our customers have with our facility.
Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
Provide clerical and administrative support to the General Managers and Service Advisors.
Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
Perform other related duties as assigned
Qualifications
Interpersonal and customerservice skills.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
Attentiveness and patience
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Cash From Crash”)
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Posted Min Pay Rate USD $10.70/Hr. Posted Max Pay Rate USD $24.50/Hr.
$10.7-24.5 hourly Auto-Apply 6d ago
Customer Service Representative
Crash Champions 4.3
Centerville, OH jobs
**Champions Do More** As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicescustomers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
**Responsibilities**
+ Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
+ Clean workspace, this is the first point of contact our customers have with our facility.
+ Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
+ Provide clerical and administrative support to the General Managers and Service Advisors.
+ Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
+ Perform other related duties as assigned
**Qualifications**
+ Interpersonal and customerservice skills.
+ Analytical and problem-solving skills.
+ Multitasking and organizational skills.
+ Ability to answer a high volume of calls and/or emails daily.
+ Attentiveness and patience
**Benefits**
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ Group Life Insurance
+ Disability Insurance
+ 401k Retirement Plan with match
+ Referral Bonus ("Cash From Crash")
+ 5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Submit a Referral
**Posted Min Pay Rate** USD $10.70/Hr.
**Posted Max Pay Rate** USD $24.50/Hr.
**ID** _2026-17961_
**Category** _Customer Service_
**Position Type** _Regular Full-Time_
**Location : Postal Code** _43035_
**_Location : Address_** _10130 Columbus Pike_
**Remote** _No_
**Posted Min Pay Rate** _USD $10.70/Hr._
**Posted Max Pay Rate** _USD $24.50/Hr._
**Prioritization** _Tier 2 - Staffing Needs_