Stanford Federal Credit Union jobs - 166 jobs

TITLE: LEARNING PROFESSIONAL ISTATUS: EXEMPTREPORTS TO: MANAGER - ENTERPRISE DEVELOPMENTDEPARTMENT: LEADERSHIP AND ENTERPRISE DEVELOPMENTJOB CODE: 11552 PAY SCALE: $70,400.000 - $78,000.00 ANNUALLY GENERAL DESCRIPTION: The Learning Professional I plays a crucial role in designing and delivering various learning and development programs and initiatives. This includes but is not limited to New Hire Orientation, Role-Specific Enablement, Strategic Program Support, Career Coaching, and Career Pathing. They assume foundational responsibilities related to the design, development, and delivery of learning and development programs. TASKS, DUTIES, FUNCTIONS: Design, implement, facilitate, analyze, and update training courses and workshops to build capabilities, advance talent, and transform the organization. Deliver training sessions, workshops, and presentations to employees, ensuring effective communication and engagement. Conduct basic needs assessments to identify skill gaps and learning requirements within the organization. Assist in the administration of the Learning Management System, including user management, course assignments, and tracking employee progress. Coordinate logistics for training sessions, such as scheduling, room setup, and participant communication. Coordinate, evaluate, and maintain training programs, including associated completion data and reports. Collaborate with team members and stakeholders to gather information and ensure alignment of learning initiatives with organizational objectives. Utilize basic technologies and tools to enhance learning delivery, such as multimedia presentations and simple e-learning modules. Assist in maintaining and updating learning-related content on the organization's intranet or internal platforms. Provide basic support for career development initiatives, including resources and information for employees seeking career advancement. Contribute to the development and delivery of onboarding programs for new hires. Support the maintenance of the Leadership & Enterprise Development calendar, ensuring timely execution of training programs. Collect feedback from participants and assist in basic evaluations of training effectiveness. Engage in professional development opportunities to stay informed about learning and development trends and best practices. Curate content from reliable sources to enhance learning materials and programs. Make recommendations to the Sr. Learning Professionals and Leadership regarding opportunities for improvement in the training programs. Manage the general inbox and intranet to provide accessible information and resources. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Strong written and verbal skills and the ability to present information positively, professionally, logically, and concisely. The ability to facilitate effective training sessions and create job aids and complementary documents to engage, educate, coach, and motivate participants by example in all training activities. Foundational instructional design skills to assist with designing programs and classes, both instructor-led and on-demand. The ability to multi-task effectively and to work productively with short timelines. Strong team skills and the ability to work constructively and collaboratively with management, peers, and other departments. Ability to communicate with a wide variety of technical and non-technical audiences, internally and externally, through both written and verbal communication in technical and business terms as needed. Must possess sufficient manual dexterity to skillfully operate a personal computer and other standard office equipment, such as multi-purpose copier and telephone. Ability to work closely with peers and build strong partnerships with key stakeholders. Make sound decisions in the absence of detailed instructions. Must have the ability to work on own initiative. Must be able to work under tight deadlines. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All Employees EXTERNAL: Training Associations, community organizations and vendors. QUALIFICATIONS: EDUCATION: Minimum of a two-year college degree or completion of specialized certification or licensing. A bachelor's degree in a relevant field, such as Education, Training and Development, or a related discipline is preferred. Additional experience in lieu of a degree may be considered. EXPERIENCE: One to three years of similar or related experience in a learning function including facilitation, delivery, curriculum development, analyzing course and program feedback for improvement. PHYSICAL REQUIREMENTS: Combined sitting, standing, and moving throughout the day performing work-related functions. Vision in the normal range to accomplish tasks. Hearing within the normal range required. A device to enhance hearing will be provided if needed. Frequent travel may be required. LICENSES / CERTIFICATIONS: A valid California Driver's License is required. Association for Talent Development (ATD) certification, SHRM, or other relevant certifications are preferred. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

TITLE: LEASE ADMINISTRATORSTATUS: EXEMPTREPORTS TO: DIRECTOR - FACILITIES AND CORPORATE SERVICESDEPARTMENT: CORPORATE SERVICESJOB CODE: 11502 PAY SCALE: $85,100.00 - $93,000.00 ANNUALLY GENERAL DESCRIPTION: The Lease Administrator is responsible for managing the lease process for Golden 1's property portfolio. The Lease Administrator will handle the entire lease process, from negotiating terms to reporting lease payments. The positions will complete quarterly and annual property reports and prepare property recommendations on lease renewals to executive leadership. The Lease Administrator requires excellent organizational and communication skills, as well as the ability to manage multiple tasks and projects. TASKS, DUTIES, FUNCTIONS: Leads in identification, analysis and negotiation of real estate terms. Direct the flow of real estate transactions by coordinating with brokers, attorneys, landlords. Develop and execute all lease documents, including drafting and reviewing lease agreements and amendments ensuring compliance with legal requirements. Independent management of the real estate portfolio. Monitor and maintain current and accurate records of all lease documents, including rent, common area maintenance (CAMs) and landlord contact information. Develop and maintain lease abstracts and monthly reports of current leases, upcoming renewals, and expirations. Enter Abstracted documents in Database. Tracks payables and receivables associated with the leases in the portfolio through a monthly spreadsheet. Monitor for accuracy and appropriateness. Code and submit payable information to the Accounting Department for processing. Monitor lease expiration dates and coordinate renewal process with landlords. Perform comprehensive review of data to provide recommendations to Retail executives on property openings, renewals or closures. Understand terms of the lease including termination terms. Audit account monthly to ensure lease terms are adhered to in lease CAM and rent charges. Provide annual budget and forecasting for all rental and facilities expenses. Provide monthly budget variance report analysis. Prepare quarterly and annual property reports for Executive review, ensuring accuracy and on-time delivery. Prepares periodic ad hoc reports. Develop and maintain relationships with landlords and vendors. All other duties as assigned by Management. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to interpret, resolve, and document security and related issues, train, and perform other related tasks. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Ensures data integrity and accuracy by performing quality control review or work completed. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff and management, including Senior Management. EXTERNAL: Landlords, vendors, brokers, and lawyers. QUALIFICATIONS: EDUCATION: Bachelor's degree (BA/BS) required. EXPERIENCE: A minimum of 5 years of experience in lease administration. Experience in Property Management or Real Estate law preferred. KNOWLEDGE / SKILLS: Must be able to handle multiple projects, changing priorities and a continually heavy workload. Advanced oral and written communication skills. Strong organization and time management skills. Exceptional customer service orientation. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or common area maintenance. Conducts basic financial analysis. Strong attention to detail and ability to produce high-quality work with little to no errors. Advanced knowledge of Microsoft Tools. Ability to learn new and business specific software programs as needed. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Moderate travel by car and/or public conveyance. Minimal travel throughout the United States to increase knowledge and skills in security area by car or public conveyance. Minimal travel locally by car or public conveyance to resolve security issues and attend meetings. Occasionally long work hours may be required to accomplish tasks. LICENSES / CERTIFICATIONS: Certified Lease Administration (CLA) recommended. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 01/01/2025

JOB TITLE: Home Loan Senior Processor DEPARTMENT: Home Loan Operations STATUS: Non-Exempt PAY RANGE: $30.76 - $35.00 Hourly GENERAL DESCRIPTION: Organize, and execute processes related to 1st mortgage and equity loans. Effectively manage a pipeline of mixed product types including: conventional, FHA and jumbo products, purchase and refinance transactions, owner-occupied, 2nd home and investment loan types including manufactured housing and condominiums. Partner with the internal and external Home Loan Advisors to ensure accurate, efficient and timely loan processing. TASKS, DUTIES, FUNCTIONS: Coordinate and communicate information with Members, Home Loan Advisors, and Vendors for loan transaction as it relates to loan processing. Coordinate the ordering of all title reports, flood certificates, FHA case numbers, CAVIRS, LDP/GSA and follow up on appraisal orders. Review all documentation received for accuracy and determine if additional research or documentation is required. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including BSA, RESPA, TILA, TRID and AML laws appropriate to the position. Review and calculate income, including tax returns, and funds verification (assets) from documentation received in accordance with investor guidelines as well as Golden 1's policies/procedures and update the LOS (Loan Origination System) accordingly. Read and interpret Desktop Underwriter (DU) findings. Rerun/Update DU with all updated calculations, appraised value, available funds prior to final approval submission to underwriting, ensuring both DU and the LOS systems match the documentation in file. Review and evaluate credit documentation for compliance with investor & Golden 1's policies. Prepare and process general correspondence and document exchange updating LOS (Loan Origination System) with all details for complete tracking purposes. Manage pipeline to meet a) G1 service levels including turn times and customer service scores, b) minimum efficiency levels established for position and c) minimum required loan quality. Complete Home Mortgage Disclosure Act (HMDA) information. Maintain and respond to quality control issues. Acquire and maintain knowledge of FNMA, FHA, G1CU equity products and related investor guidelines. Perform functions in accordance with Golden 1's performance competency standards. Perform other tasks as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interact with members and vendor company staff on the telephone and to perform other clerical functions. Must possess sufficient manual dexterity to skillfully operate standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Home Loan staff, Branch staff and various other staff at Corporate Headquarters. EXTERNAL: Title companies, appraisers, realtors, buyers, sellers, members, government agencies and various other vendors QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum is preferred. Additional work experience may be considered in lieu of a High School diploma. EXPERIENCE: Five years or more experience in a financial institution processing Home Loans handling routine to complex processes. Recent experience processing FHA loans is required. KNOWLEDGE/SKILLS: Strong analytical and research skills. Maintain knowledge of real estate industry Golden 1's policies/procedures & guidelines, and various investor guidelines, including Fannie Mae and FHA. Strong oral and written communication skills. Strong interpersonal skills. Strong member relation skills. Accuracy in calculating income related loan transactions. Ability to manage high volume telephone contact. Attend training provided through seminars, webinars and weekly coaching as compliance, policies/procedures, or work processes dictate. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Heavy telephone volume. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Ability to adhere to company established standards for mortgage volume and turn time expectation. LICENSES/CERTIFICATIONS: None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/8/2026

EXCELLENT PAY AND BENEFITS! Be a part of one of the most successful financial institutions in the country!! Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve. We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!! 401(k) Plan, Match, and Profit Sharing Annual Wellness Benefit Education Assistance Employee Loan Discounts Medical, Dental, and Vision (Effective date of hire) Paid Holidays Paid Time Off Program Staff Incentive Variable Pay (Bonus) Job Title: Call Center Representative Responds to member questions regarding accounts, loans, and other credit union products and services. Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week. Scheduled off on New Year's Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule. Salary Range: $51,200 - $70,300 per year, which is base pay. Compensation will be based on candidate qualifications. Job Scope/Duties This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner. Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services. Recognizes and offers members product or service options to best fit the member's needs. Resolves or escalates complaints through appropriate channels. Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc. Performs other duties and assignments including administrative, special projects and supports general Call Center functions. Experience/Minimum Education Requirements Requires a minimum of two (2) years of current and relevant experience in a financial institution. Call Center or strong member telephone experience is required. Bachelor's degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience. Knowledge/Skills/Abilities Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions. Must have excellent written and verbal communication skills. Attention to detail with high rate of accuracy is required. Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast paced environment. Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently. Ability to provide excellent service to members and support department to help achieve department goals. MUST HAVE GOOD CREDIT. We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

TITLE: MEMBER BENEFICIARY SUPPORT ADVOCATE - SPECIALISTSTATUS: NON-EXEMPTREPORT TO: SUP - MEMBER BENEFICIARY SUPPORT & ESCHEATMENTDEPARTMENT: DEPOSIT ACCOUNT SERVICING JOB CODE: 11618 PAY RANGE: $25.40 - $27.00 HOURLY GENERAL DESCRIPTION: As an experienced Member Beneficiary Support Advocate - Specialist, you will be responsible for supporting deceased staff in conjunction with supporting project improvements. This position requires an advanced level of knowledge about complex deceased processing and collaboration with cross-functional teams. Your primary role will involve verifying documentation, to ensure everything is in place prior to approving disbursement for deceased accounts in compliance with established policies and regulatory requirements. This experienced level position plays a crucial role in driving and implementing digital innovation and being a key participant with system validations. Responsible for effectively managing work queues, prioritizing tasks, and ensuring the completion of daily quality control checks to maintain the highest standards of accuracy and efficiency. The Member Beneficiary Support Advocate - Specialist should be well versed and understand financial regulations and the ability to navigate complex situations with professionalism and compassion. Additionally, the role will involve collaborating with legal and compliance to ensure adherence to industry standards and diligently safeguard the best interests of the credit union, ensuring prudent financial practices and strategic decision-making. This role requires you to have a cross knowledge of Dormant account handling and the Escheatment process. Provide phone cover for incoming calls when volume exceeds normal levels. TASKS, DUTIES, FUNCTIONS: Verification and Documentation: Display meticulous attention to detail and ensure all pertinent documents are accounted for that pertain to the deceased case. Interpret probate, letters of testamentary and trust documents. Legal Coordination: Collaborate with legal representatives, with next of kin, and other relevant parties to confirm necessary documentation is obtained and accurate prior to approving disbursement and account closure. Regulatory Compliance: Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position. Record-Keeping: Maintain detailed procedures and current forms related to deceased accounts. Review daily reporting to effectively manage queues and reassign work as needed. Communication: Keeping all relevant stakeholders informed about the progress of the cases, providing clear and transparent communication. Dormant and Escheatment: Has a firm understanding of the dormant and escheatment process and state law requirements. Assist with making outbound calls to unite individuals with funds and reduce escheatment volumes. Work Assignments: Manages daily reporting and queue management that includes phone responsibilities and mail distribution. Closure Process: Accurately document actions taken, and outcomes achieved for continuous improvement when settling an account. Perform 2nd line monitoring to ensure policy guidelines are followed. Problem Resolution: Take ownership and resolve complex issues with tact and diplomacy. Training and Development: Stay informed about industry's best practices and lead training sessions to help develop peers and ensure they are equipped with the knowledge to meet organizational goals. Digital Expectation: Identify and create digital opportunities for faster, easier account resolution. Remain involved with organizational changes that include technology-driven strategies to enhance the deceased process. Engagement Participation: Encourage an inclusive environment that values diverse perspectives and backgrounds that align with Golden 1's mission, vision, and core values. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Proficient in using relevant computer applications and software. Proven ability to analyze situations, identify issues, and implement effective solutions. Familiarity with industry trends and a proactive approach to process improvement. High levels of empathy and sensitivity, recognizing the emotional nature of deceased account processing and the need for compassionate communication when interacting with grieving family members. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:Ability to collaborate and work effectively with cross- functional teams and internal stakeholders, Including compliance and legal. EXTERNAL: Interact with outside council, Public Administrator, account holder of interest as well as third-party agencies when obtaining information relevant to the deceased case. QUALIFICATIONS: EDUCATION:Minimum of a high school diploma or equivalent. A bachelor's degree in finance, accounting, business administration or 3 years in a related field is preferred. EXPERIENCE: 4 years of experience in complex deceased account processing within the financial services industry, demonstrating a deep understanding of the intricacies and sensitivity involved in managing such accounts. 3 years of experience with Escheatment and Dormant accounts laws and state regulations. 5 years of experience in member service with a strong background in operational knowledge in the financial industry. Demonstrate leadership to guide a team effectively. Advanced knowledge of legal considerations related to deceased accounts, estate planning, probate processes, and other relevant relationships. Strong understanding of escheat laws governing dormant accounts and unclaimed property. KNOWLEDGE / SKILLS: Certification on deceased account handling or experience and skills as a deceased account processor well equipped to handle the complexities and challenges associated with this role. In-depth knowledge in Escheatment and Dormant regulations governing property at the federal, state, and local levels. Ability to interpret trust and court documents to ensure accurate and compliant estate handling, demonstrating legal comprehension. Understand small estate affidavit thresholds. Advanced problem-solving skills and timely responses. Ability to navigate and resolve conflicts with discretion and professionalism, particularly in emotionally challenging situations. Proficient in using systems, databases, and other relevant technologies. Independent self- motivated worker who takes initiative without need of supervision. The ability to adapt to changes in the work environment or unexpected challenges. Analyze situations and make critical informed decisions and think strategically. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Extensive PC data entry and processing throughout the workday. LICENSES / CERTIFICATIONS: Possess a valid California driver's license. Escheatment and Dormant Certification. Certification specific to deceased account management. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 10/24/2025

About Us: Located in the beautiful town of Cardiff-By-The-Sea, Seaside Market has been serving the community since 1985. We're seeking a Bagger to assist in making an exceptional buying experience. We're on the lookout for friendly individuals who genuinely care about customer satisfaction. If you're adaptable, enthusiastic, and love engaging with people, this opportunity is for you! Responsibilities: Follow best practices for bagging items in various types of bags and mindful of fragile items Assist customers in removing product from bottom of carts for checkout Offer assistance to customers with loading bags into their car Return merchandise to shelves Gather shopping carts from parking lot and surrounding area Sweep and mop. Attend to spills while ensuring proper cones and signage is visible Pick up trash from carts, floors, parking lot Assist with stocking tasks and maintain store cleanliness Follow all safety and health guidelines Other duties as assigned Guide customers utilizing Seaside Markets core values of Excellent Customer Service, Quality Products, and Community Core Values: Customer-Service Excellence: Strive to exceed customer expectations by providing personalized and exceptional service. Quality Products: Get excited about our unique product offerings! Commit to delivering the highest quality products and providing expert knowledge of all products in the store. Community: Work together seamlessly with colleagues to create a positive and friendly market atmosphere. Clearly communicate with teammates and customers to create a smooth operation in the store. Qualifications: Age 16 years or older Previous customer service experience preferred Language and Math Ability: Read, write, and perform basic math accurately. Food Handler Certification required. (Available upon hire.) Benefits: At Seaside Market, we care about our employees' well-being and success. That's why we offer a comprehensive benefits package, including: Medical, Dental, and Vision Insurance to keep you and your family healthy 401(k) Retirement Plan with a generous 10% employer match to secure your future Supplemental Insurance for added peace of mind Annual Payout equal to one week's pay Employee Purchase Program with a 15% rebate on purchases made throughout the year Scholarships to support your continued education and growth Recognition Awards to celebrate your achievements and contributions Seaside Market is an equal opportunity employer, celebrating diversity and fostering an inclusive environment. Join us in delivering exceptional customer service and creating a positive shopping experience!

TITLE: LEARNING DEVELOPMENT PROGRAM MANAGERSTATUS: EXEMPTREPORTS TO: MANAGER - LEADERSHIP AND DEVELOPMENT PROGRAM MANAGEMENT OFFICE (LED PMO) DEPARTMENT: LEADERSHIP AND ENTERPRISE DEVELOPMENTJOB CODE: 11545 PAY RANGE: $85,100.00 - $92,000.00 ANNUALLY GENERAL DESCRIPTION: The Learning Development Program Manager leads the design, development, and execution of our organization's learning and development initiatives. They play a key role in identifying training needs, creating engaging learning programs, and ensuring their effective delivery to enhance employee knowledge, skills, and performance. TASKS, DUTIES, FUNCTIONS: Conduct thorough needs assessments to identify gaps in knowledge, skills, and performance across the organization. Design and develop comprehensive learning programs that align with organizational goals and address identified needs. Apply instructional design principles to create engaging and effective learning materials, ensuring a variety of learning modalities are utilized. Develop and manage curriculum frameworks that guide the structure and content of learning programs. Create a variety of learning assets including interactive eLearning modules, videos, instructor-led courses, facilitator and participant materials, workshops, and job aids. Utilize learning management systems (LMS) and other educational technologies to facilitate program delivery, tracking, and evaluation. Manage all aspects of learning programs, including timelines, resources, and budgets, to ensure successful implementation. Collaborate with subject matter experts, instructors, and other stakeholders to ensure the effectiveness and relevance of learning programs. Analyze learning data and metrics to assess program effectiveness and make data-driven decisions for continuous improvement. Implement change management principles to facilitate the adoption of new learning initiatives within the organization. Develop and manage budgets associated with learning programs, ensuring cost-effectiveness and resource optimization. Commit to continuous improvement by incorporating feedback and adjusting learning programs based on results and changing organizational needs. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Strong written and verbal skills and the ability to present information positively, professionally, logically, and concisely. Must possess sufficient manual dexterity to skillfully operate a personal computer and other standard office equipment, such as multi-purpose copier and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All Levels of Staff EXTERNAL: Partner and maintain positive relationships with external vendors and peers in financial institutions. QUALIFICATIONS: EDUCATION: Bachelor's degree in Education, Instructional Design, Human Resources, or a related field. Master's degree is a plus. EXPERIENCE: A minimum of 5 years' experience as a Learning Program Manager or in a similar role. Strong understanding of instructional design principles and adult learning theory. Experience with learning management systems (LMS) and other educational technologies. KNOWLEDGE / SKILLS: Excellent project management skills with the ability to manage multiple projects simultaneously. Expertise in using Articulate products, such as RISE and Storyline, for course creation. Proficient with rapid and/or AI video development tools such as Vyond or Powtoons. Experience with virtual and in-person facilitation. Strong data analysis skills and the ability to use data to inform decision-making. Excellent communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Knowledge of relevant laws and regulations pertaining to learning and development. Commitment to staying updated on industry trends and best practices in learning and development. PHYSICAL REQUIREMENTS: Combined sitting, standing, and moving throughout the day performing work-related functions. Vision in the normal range to accomplish tasks. Hearing within the normal range required. A device to enhance hearing will be provided if needed. LICENSES / CERTIFICATIONS: #LI-Hybrid THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 4/21/2025

TITLE: INVESTIGATOR IISTATUS: NON-EXEMPTREPORTS TO: FRAUD PREVENTION AND RISK INVESTIGATIONS MANAGERDEPARTMENT: FRAUD PREVENTION AND RISK INVESTIGATIONSJOB CODE: 11452 PAY RANGE: $33.86 - $37.00 HOURLY GENERAL DESCRIPTION: The Investigator II is an experienced level position within the Fraud department. Responsible for detecting, reviewing, and reporting potential suspicious activities filtered by various AML systems. As an Investigator II, you will investigate external inquiries via law enforcement request, internal investigations for other groups (fraudulent instruments and inquiries), and other related transactional activity. Supports leadership and the investigations team in maintaining compliance with Golden 1 Credit Union's fraud prevention program. Assist with training and coaching of new and existing employees across various business lines and execute special investigations. TASKS, DUTIES, FUNCTIONS: Utilizes knowledge of credit union systems, processes, and contacts as resources for conducting investigations. Develops a plan of action and gathers, analyzes, and compiles evidence for multiple case assignments. Prepares case documentation and writes a complete final summary report of investigation. Investigate and respond to check fraud claims as received by members and/or other financial institutions. Investigate suspicious activity cases generated by the internal automated AML/BSA monitoring system or Unusual Activity Referrals reported by branch personnel and other lines of business. Review cases assigned for closure to ensure Verafin case has proper coding, and all steps are taken prior to closing account in DSUI. Assesses internal controls and procedures associated with assigned cases, identifying control breakdowns and makes recommendations to prevent future losses. Assists with determining new procedures to prevent, detect, and investigate fraudulent activity. Reviews fraud data to ensure accuracy for reporting and audit purposes. Assist with computer crime investigations and investigate breaches of information security policies as requested. Prepares recommendations as to whether a member's transactional activity is fraudulent and thereby requiring a BSA UAR referral. The recommendation will be based on an analytical assessment of internal and external data sources, internet, and other sources to provide the rationale for recommended courses of action. Reviews individuals' and entities' accounts reported in a police report utilizing different management systems to determine if other suspicious activity noted in the accounts should be reported. Prepares police report and/or BSA UAR referral if necessary. Performs red flag alert reviews on account activity for submitted fraud closures, determines if the previously reported fraudulent activity has continued or ceased. Files supplemental police report if additional suspicious activity is identified and works with BSA SAR Investigator on continued 90-day fraud referrals. Assist with auditing Investigator I BSA narratives prior to submitting to BSA department. Maintains current information on various systems as well as required files and documentation. Ensures records are complete and available for review and audit as needed. Complies with regulatory requirements, security, and applicable policies and identifies control and procedural issues. Serves as resource to branches/departments inquiries related to financial investigations questions to provide best information possible regarding fraud to better serve the members and the Credit Union's interest. Assists with the timely completion and investigation of assigned 314(b) requests. Completes annual BSA/AML/OFAC training requirements and keeps current with Money Laundering and Terrorist Financing trends. Provides support, guidance, and training of new staff and serves as the quality control reviewer for alerts, cases, and BSA UAR referrals. Assists in collecting documentation for examiners, auditors, law enforcement, and governmental agencies regarding fraudulent activity and BSA/AML monitoring records. Participates in moderate to complex project initiatives as the primary subject matter expert. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Assists and identifies other investigative efforts within the department, including creating and working moderately complex cases. Understand CTR filing requirements and be able to answer basic questions. Assists with the training of new staff and acts as a resource for all team members regarding a variety of loss prevention and fraud scenarios. Assists in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable. Maintain accurate tracking of work performed, which will be used in department performance measurements. Prepare police reports for all losses over the established thresholds or established behaviors outlined in department procedures. Work with law enforcement as required, providing updates or additional information as needed. Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses. Perform other duties as assigned. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to assist other staff, constructively follow-up on member inquiries, communicate clearly with management, and perform other related tasks. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All business units and departments as needed. EXTERNAL: Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed. QUALIFICATIONS: EDUCATION: Bachelor's degree or combination of experience and education. EXPERIENCE: Minimum of 5-6 years of financial institution or law enforcement experience and Fraud, AML, or card fraud experience. KNOWLEDGE / SKILLS: Ability to effectively communicate with internal and external contacts. Knowledge of Credit Union products, services, policies & procedures. Operating knowledge of Visa regulations, AML/BSA, OFAC and Federal/State Regulations. Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments. Strong attention to detail in working and investigating files with emphasis on deadlines. Effective oral and written communication skills. Basic Excel skills Knowledge to operate facsimile machine, ten key, microfiche, electronic banking equipment, basic PC knowledge of Windows environment, and office filing logic. Must be self-motivated and capable of working both independently as well as in a team environment. Must be aware of high-risk activities to ensure regulatory compliance with check fraud regulations and Reg. E, Customer Identification Program (CIP), Customer Due Diligence/Enhanced Due Diligence, 314(b) Information Sharing requests, OFAC, and all investigations pertaining to potential fraud schemes or cybercrime. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS: None required with a goal of attaining at least one of the following certifications or equivalent: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS) as well as, or Certified Anti-Money Laundering Specialist (CAMS). REV. 1/24/2025

JOB TITLE: Home Loan Processing SpecialistDEPARTMENT: Home Loan OperationsSTATUS: Non-ExemptJOB CODE: 1837 PAY RANGE: $20.00 - $24.00 Hourly GENERAL DESCRIPTION: Organize and execute processes related to equity loans. Effective pipeline management. Partner with the internal and external Home Loan Advisors to ensure accurate, efficient and timely loan processing. TASKS, DUTIES, FUNCTIONS: Coordinate and communicate information with Member, Home Loan Advisors and vendors for loan transactions. Coordinate the ordering of all title reports and follow up on appraisal orders. Review all documentation received for accuracy and determine if additional research or documentation is required. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including BSA, RESPA, TILA, TRID and AML laws appropriate to the position.. Review and calculate income, including tax returns and funds verification (assets) from documentation received in accordance with Golden 1's policies/procedures and update the LOS (Loan Origination System) accordingly. Prepare and process equity loans and lines in accordance with internal policies and procedures as well as regulations related to Equity Lending. Review and evaluate credit documentation for compliance with Golden 1's policies. Acquire and maintain knowledge of rules and regulations regarding equity lending. Complete Home Mortgage Disclosure Act (HMDA) information to include auditing information on closed out files to ensure accuracy. Maintain and respond to quality control issues. Perform functions in accordance with Golden 1's performance competency standards. Perform other tasks as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interact with members and vendor company staff on the telephone, to produce monthly reports, and to perform other clerical functions. Must possess sufficient manual dexterity to skillfully operate standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Home Loan staff, Branch staff and various other staff at Corporate Headquarters. EXTERNAL: Title companies, appraisers, members, government agencies and various other vendors. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum is preferred. Additional work experience may be considered in lieu of a High School diploma. EXPERIENCE: Two years in a financial institution. Mortgage lending experience preferred. . KNOWLEDGE/SKILLS: Maintain knowledge of real estate industry and Golden 1's policies/procedures & guidelines. Strong oral and written communication skills Strong interpersonal skills Strong member relation skills Ability to manage high volume telephone contact Attend training provided through seminars, webinars and weekly coaching as compliance, policies/procedures, or work processes dictate. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Heavy telephone volume. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES/CERTIFICATIONS: None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

TITLE: VP - Member Care and Credit Bureau Reporting Oversight STATUS: Exempt REPORT TO: EVP - Head of Operations DEPARTMENT: Member Care Admin PAY RANGE: $193,600.00 - $245,000.00 Annually GENERAL DESCRIPTION: The Vice President of Collections is responsible for all aspects of Collections (Member Care) which includes loss mitigation programs, third party collection agencies, bankruptcy, credit bureau reporting, litigation, repossessions, foreclosure and REO management. In addition, this role will oversee credit bureau reporting for the entire credit union, including consumer and business, member expulsion, third party oversight, Board of Directors reporting. This role will manage, mentor, and develop staff engaged in all aspects of functional responsibility in order to minimize net credit losses, service member needs, maximize member experience and increase employee engagement. PURPOSE STATEMENT: Assist Golden 1 to achieve its goals related to Financial Strength and Security by mitigating deposit and loan losses, while providing outstanding and compassionate service to our members during their time of financial distress. TASKS, DUTIES, FUNCTIONS: Oversight of the entire department with up to 200 FTEs. Define and build buy-in for the business unit's strategic vision; implement solutions that deliver the strategy, including financial plan. Lead changes necessary to support firm growth strategy while ensuring Golden level member service and creating a scalable operation within current cost structure. Collaborate with senior management, peers, and partners across the credit union on enterprise and departmental initiatives to accomplish strategic goals and remain within low-mod risk appetite. Leverage data and analytics to solve problems and articulate operational strengths, weaknesses, and ongoing performance. Implement and publish KPIs, KRIs, OKRs with appropriate targets and thresholds (RYG) across people, process, technology, risk, and strategy. Oversee business unit planning, risk, governance, quality, reporting, project management, monitoring, and finance. Stay current on collections, member service delivery and technology trends across operations. Improve Performance Across People, Process, and Technology Through Four Key Objectives: Elevate to a High-Performing Team: Manage, develop, coach, and hold talent accountable. Own the Risk: Manage the risk of the end-to-end process within the mandate. Execute Flawless and Efficient Processes: Lead the process owners and managers within the operation. Cultivate Peer Relationships: Foster relationships internally and externally. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations. Lead Member Care and credit bureau reporting teams consistent with state and federal compliance standards and Golden 1 policies and procedures. Monitor delinquency and charge off trends for all products and lead teams to develop effective collection strategies for all functional areas: collections, loss mitigation, third party collection agencies, bankruptcy, litigation, repossessions, foreclosures, loss mitigation and REO management. Understand Golden 1's credit culture, underwriting, related lending policies, risk profile, portfolio and product concentration risks, including geographic, and industry, to understand delinquency and charge off trends. Develop effective multi-channel collections strategies that utilize autodialer, phone, text, email and outbound voice response unit. Develop ways to measure results. Ensure proper oversight and compliance for all vendors related to the collection process (PAR, collection agencies, attorneys etc.). Foster a positive and engaging work environment for each team member by promoting skill development, coaching, inspiring others through your words and actions, ensuring positive employee morale throughout the credit union, and embracing our mission. Develop action plans, and activities to help improve employee satisfaction to target levels. Direct the preparation of all collections of summary reports for Senior Management and the monthly Board Meeting. Responsible for the accuracy and timely delivery of all reporting owned by the Member Care department. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to train and evaluate staff and to perform constructive follow-up on member concerns and collection activities. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Credit Union staff and members of Department and Senior Management. EXTERNAL: Members, legal counsel, vendors, peers in financial institutions, law enforcement agencies and judicial departments. QUALIFICATIONS: EDUCATION: Bachelor's degree or strong subject matter experience with excellent people leadership skills. EXPERIENCE: Minimum ten years of progressively responsible management or supervisory experience within a financial institution overseeing collections, loss mitigation and/or servicing for auto, unsecured and real estate secured products, including a minimum five years as a manager. KNOWLEDGE / SKILLS: Conversant with collection rules, regulations, and procedures. Excellent analytical and problem-solving abilities. Excellent verbal and written communications skills. Strong leadership, project and resource management, and Member Relationship skills. Experience with managing large groups. Sound knowledge of the methods and principles of business administration. Experience with financial accounting and departmental budgets. Ability to lead and manage multiple tasks concurrently and self-prioritize workload to meet deadlines as an individual and leader. Advanced knowledge of Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided, if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Minimal local and statewide travel by care or public conveyance to attend meetings. Unusually long work hours may be required to accomplish tasks. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 12/31/2025

TITLE: SENIOR NETWORK ENGINEERSTATUS: EXEMPTREPORTS TO: MANAGER - NETWORK SERVICESDEPARTMENT: IT - NETWORK AND UNIFIED COMMUNICATIONSJOB CODE: 4226 PAY GRADE: 22S PAY SCALE: $123,600.00 - $140,000.00 ANNUALLY GENERAL DESCRIPTION: The Senior Network Engineer is responsible for advanced level of administration, support, and design of all systems supporting the network and telephony communication operations of the credit union. The scope of responsibilities includes, but is not limited to, architecture, installation, maintenance, performance optimization, future-planning, documentation, and complex system design for the credit union's core networks, branch network, ATM network, VOIP network, wireless network, ISP connections, and vendor connections. This job requires extensive knowledge and experience dealing with implementation and issue resolution of Cisco, F5, Akamai, and other network systems and technologies. TASKS, DUTIES, FUNCTIONS: Design, recommend, implement, document, support, and troubleshoot networks providing wired and wireless connectivity at corporate headquarters, multiple data centers, branches, and ATMs Lead in the design, configuration, and maintenance of the Golden 1 network architecture Define and evaluate functional requirements and specifications of network systems Perform complex analysis of network software, hardware, and communication lines Advise and participate in the development of network design, architecture, and configurations and ongoing review of network configurations Implement system enhancements that will improve the reliability of the network, elevate security, and increase network performance Ensure network software and hardware versions, maintenance levels, registration, inventory, and upgrades are to appropriate security and patch levels; monitor, diagnose, configure, and enhance system performance within supported parameters to optimize effectiveness of hardware and software resources Responsible for monitoring, developing, and recommending solutions to network systems potential or occurring security events on servers/network devices Design, recommend, implement, document, support, and troubleshoot remote connectivity options for end-users with appropriate safeguards and AAA (Authentication, Authorization, and Accounting) Work with internal and external auditors to determine security posture and provide assistance in addressing audit recommendations Remain current in awareness of developing trends, security weaknesses/vulnerabilities, and innovations in networking systems and capabilities Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position Perform other job-related duties as necessary. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interpret, resolve, and document networking problems. Strong organizational and time management skills; ability to articulate system methodologies and concepts; communicate effectively in providing technical guidance and expertise to other staff Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All Credit Union Staff EXTERNAL: Vendors. QUALIFICATIONS: EDUCATION: Bachelor's Degree in Computer Science, Management Information Systems, comparable discipline, or equivalent work experience. EXPERIENCE: Minimum seven years or more experience in Information Technology in the management, configuration, modification, installation, and evaluation of network systems hardware and software (Cisco and F5 technologies desired). Work experience with Network operating systems such as Cisco IOS, NX-OS, F5, and Linux. Subject matter expert with Cisco Firewalls, Routers, Switches, Voice Gateways, and Fabric Interconnects Subject matter expert with common networking technologies, including NAT, PAT, DHCP, RADIUS, RSTP, PVST, STP, VLANs, FTP, TFTP, NAC, EIGRP, RIP, DNS, CIDR, ARP, AAA, TACACS, fiber optics, DWDM, VPN, DMVPN, BGP, ACLs, packet capture/analysis, Netflow, WCCP, VoIP, encryption, network segmentation, tunneling, filtering, and other network technologies Subject matter expert with Cisco Data Center equipment, including Nexus 7K, 5K, 2K, and B22 platforms, NX-OS, Virtual Device Contexts, Overlay Transport Virtualization, Virtual Port Channels, Fabric Extender Technology, etc. Subject matter expert with multi-homed connections to multiple ISPs, redundant network connections, port-channels, GLBP, HSRP, LACP, Demonstrates strong knowledge with a broad spectrum of F5 technologies: Load Balancing, iRules, iApps, Local Traffic Manager, Access Policy Manager, SAML/SSO, Demonstrates strong knowledge with SolarWinds products, including Network Performance Manager, Network Configuration Manager, Alert Central, IP Address Manager, Application Performance Monitor, Web Performance Manager, and Web Help Desk Demonstrates strong knowledge with Cisco Wireless infrastructure, including Wireless LAN Controllers, client-based Wireless Access Points, Identity Services Engine, Prime LMS / Network Control System, Mobility Services Engine, CleanAir technology, 802.1x, rouge access point detection, etc. Demonstrates working knowledge of Working knowledge of VMWare - configuring, using, and troubleshooting virtualized network appliances Demonstrates strong knowledge of network security systems and technologies, including Ironport, ASA, Tipping Point, ACS, IPS, IDS, port security, AnyConnect, etc. Demonstrates the ability to work effectively and support others in an environment of continuous change. CERTIFICATIONS: Cisco CCNP, CCDP, or CCSP. F5 Certified Technology Specialist - LTM PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday to accomplish tasks. Occasional travel may be required. Lift and carry communications equipment and computer hardware weighing up to fifty pounds. Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data. Hearing within normal range. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment LICENSES/CERTIFICATIONS: None. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 9/11/2025

TITLE: BUSINESS CONTINUITY PROGRAM MANAGER STATUS: EXEMPT REPORT TO: MGR-IT-GOV RISK AND COMPLIANCE DEPARTMENT: IT - GRC PAY RANGE: $112,200.00 - $125,000.00 ANNUALLY GENERAL DESCRIPTION: The Business Continuity Program Manager is responsible for developing, implementing, and maintaining the credit union's Business Continuity and Disaster Recovery (BC/DR) program. This role ensures organizational resilience by preparing for, responding to, and recovering from disruptive events, safeguarding member services, and meeting regulatory requirements. This role serves as the subject matter expert for the overall management of business continuity across all internal departments and third-party relationships. TASKS, DUTIES, FUNCTIONS: Program Development & Governance Design and maintain the Business Continuity Management (BCM) framework aligned with industry standards (e.g., ISO 22301, FFIEC guidelines, NCUA regulations). Establish policies, standards, procedures, and governance for continuity planning across all business units and third-party relationships. Risk Assessment & Impact Analysis Conduct Business Impact Analysis (BIA) and risk assessments to identify critical processes and dependencies. Collaborate with internal and external stakeholders to prioritize recovery strategies and define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Develop action plans to mitigate risks identified through impact analysis, assessments, industry intelligence and best practices. Plan Development & Maintenance Develop and update business continuity and disaster recovery plans through collaboration with all departments and third parties inclusive of various disruption scenarios. Ensure integration with IT Disaster Recovery plans and cybersecurity incident response strategies. Maintain enterprise inventories of critical processes, applications, facilities and third-party relationships Testing & Training Coordinate regular BC/DR exercises, tabletop drills, and failover tests with internal departments and external partners. Lead post-exercise reviews, document successes, lessons learned and corrective actions for improving the program. Provide training and awareness programs for staff to ensure readiness and compliance. Regulatory Compliance & Reporting Ensure compliance with NCUA, FFIEC, and other applicable regulations. Prepare reports and documentation for audits, regulators, and senior leadership. Support internal and external audits, regulatory exams and risk assessments related to business continuity. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: 1. Effective oral and written communication skills required to interpret, resolve, and document business or technical. 2. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. 3. Must be able to prioritize work in a manner that maintains deliverable targets. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All levels of staff and management. 2. EXTERNAL: Vendors, Regulators, Auditors QUALIFICATIONS: EDUCATION: Bachelor's degree in Business, Risk Management, Information Technology, or related field. EXPERIENCE: 7+ years in business continuity, disaster recovery, or risk management roles. Experience in financial services or credit union industry preferred. 3. KNOWLEDGE / SKILLS: Strong knowledge of BCM frameworks and regulatory requirements. Excellent communication, facilitation, and stakeholder engagement skills. Strong problem-solving and analytical skills. Ability to work effectively in a collaborative, agile, and fast-paced environment. Ability to lead and influence teams without direct authority or reporting relationships A proactive and self-motivated approach to work with a strong desire to improve processes and outcomes. PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday to accomplish tasks. 2. Availability for emergencies and on call duty 24 hours a day, 7 days a week, as needed. 3. Occasional travel may be required. 4. Hearing within normal range. 5. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. 6. May work additional work hours to accomplish tasks. LICENSES / CERTIFICATIONS: CBCP (Certified Business Continuity Professional), MBCP (Master Business Continuity Professional), or similar preferred. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

TITLE: SUP - CARD INVESTIGATIONSSTATUS: EXEMPTREPORTS TO: MGR - CARD INVESTIGATIONSDEPARTMENT: CARD INVESTIGATIONSJOB CODE: 5006 PAY RANGE: $70,400.00 - $90,000.00 ANNUALLY GENERAL DESCRIPTION: Directs and manages the Card Investigations team responsible for preventing, responding, and detecting fraudulent activity on the credit union's card and Zelle dispute portfolio. When fraud is identified, claims are filed to support and protect the member's financial assets. Quickly responds to mitigate and prevent any potential fraud losses or negative member impact. Communicates, interacts, and provides assistance to senior management, members, and branch/department personnel ensuring compliance to regulations, standards and procedures. Supervises staff performance and functions, to ensure accurate, timely, and efficient work flow, timely and accurate resolution of all claims and informational reporting to monitor trends and activity. Includes all Zelle, credit, debit and ATM card claims. TASKS, DUTIES, FUNCTIONS: Ensure the development of Card Investigations team members to maintain optimum performance of job duties. Train, supervise, and evaluate the Card Investigations staff. Assist the manager of Card Investigations in planning, organizing, and controlling the daily department operations. Identify and implement process improvements to increase efficiencies, reduce costs, and improve overall service levels based on established best practices, to identify and address risks. Document and distribute updated and new procedures. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including CFPB regulations Regulation E and Regulation Z. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Analyze, maintain, and process investigative case load of complex fraud cases leading to the successful deterrence/avoidance of losses to the credit union and prosecution of perpetrators including field visits, surveillances or other investigative techniques as practiced in the industry. Monitor and maintain control of department work flow, including but not limited to: quality control, GL reconciliation, fraud control, dispute resolution, research, record retention, statistical and data reports for management, budget control, product, equipment, and inventory expense. Identify, investigate, resolve, and respond to cardholder/member concerns via phone, e-mail, and/or written correspondence. Maintain current working knowledge of established Zelle, credit/debit card and credit union rules, regulations, policies, and practices. Ensure departmental compliance with established security and internal audit controls. Serve as administrator for VISA and Mastercard systems. Assist the Card Investigations Program Administrator in managing and reporting system outages, tickets, UAT testing and updates. Administer the systems user training and system updates. Recommends enhancements to the software as needed. Perform liaison functions with external contacts, processors, vendors, and associated organizations. Work directly with the System Admin to provide the necessary requirements for data tracking of system performance, employee production and overall health of the Card Investigation program. Test and validate system enhancements. In the event of extreme volumes, the Supervisor supports departmental functions as an overflow resource. This includes processing claims and assisting with other supportive like functions to remain compliant and maintain acceptable levels of service. Other duties as assigned. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required for interaction with members, staff, and contacts Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Branch management and staff, Centralized Lending, Accounting, Member Services, Member Care, Records, Card Operations, Compliance, and Auditing. EXTERNAL: Members, Merchants, Acquirers, Issuers, Association, Vendors, and Processors. QUALIFICATIONS: EDUCATION: Successful completion of a high school curriculum is required. Associates degree in Criminal Justice, Business, or comparable discipline or equivalent work experience is preferred. EXPERIENCE: 5 years of financial institution experience with at least 3 years processing or investigating multiple types of fraud. 2 years of Real Time Payments or Credit/Debit card fraud claims and disputes. Previous Supervisory/Management experience preferred. KNOWLEDGE/SKILLS: Strong oral and written communication skills, including presenting to groups High level of dependability, self-motivation, and sense of urgency to meet deadlines Demonstrated ability to working a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities Knowledge of institution operations, policies, and procedures Ability to lead a team for projects Enthusiasm and interest in card fraud and related services Strong sense of ethics and professionalism Knowledge of automated data base programs, ten key, facsimile machine, personal computer and related software, electronic banking equipment, and member relation skills Ability to positively communicate suggested solutions and alternate outcomes Ability to multi-task effectively and meet established deadlines. Ability to work with a high degree of independence and use sound judgment Ability to keep and maintain confidential information PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with frequent mobility throughout the department to assist staff, attend meetings, and accomplish other responsibilities Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Occasional travel (same day or overnight) by car or other public conveyance. Occasional long work hours may be required to accomplish tasks. Occasionally required changing work schedule to alternate shifts to cover staff shortages and/or high volume periods based on business needs. LICENSES/CERTIFICATIONS: THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 01/14/2026

TITLE: BUSINESS ACCOUNT AND LOAN SERVICING REPRESENTATIVESTATUS: NON-EXEMPTREPORTS TO: SUP - BUSINESS ACCOUNT AND LOAN SERVICINGDEPARTMENT: BUSINESS MEMBER SUPPORTJOB CODE: 11737 PAY RANGE: $25.02 - $26.50 HOURLY GENERAL DESCRIPTION: The role of a Business Account and Loan Servicing Representative requires a dynamic and driven individual with a strong commitment to service excellence. This individual excels in delivering outstanding service, employing effective call handling methods to ensure a positive and memorable member experience. As a Business Account and Loan Servicing Representative, they hold a vital position in strengthening the Business Member Support department. Their responsibilities are to be primary point of contact for business members, responding promptly to inquiries, resolving issues, and providing ongoing support and guidance. Additionally, collaborate with internal teams, including lending, treasury management, and other business partners, to deliver comprehensive solutions to business members. TASKS, DUTIES, FUNCTIONS: Meet and achieve established performance standards commensurate to grade level with phone efficiency and quality from the Business queue in a fast-paced environment. Resolve business member issues relating to online banking, business deposit products, business lending products and money movement services products. Maintain and effectively leverage a thorough knowledge of Golden 1 Credit Union business deposit and loan policy and procedures. Engage in conversations centered around business member's needs, specifically focusing on credit, deposit, and servings process needs of the member assist in growing their business. Initiates contact with new members within 2 days of their membership initiation and conducts a follow-up after 2 weeks. Modifying or setting up ACH forms for Commercial Real Estate (CRE), loans, and credit cards. Assist with all requests submitted through the Business Account and Loan Servicing Phone Queues, email boxes, and faxes. Demonstrates advanced Credit Union knowledge, ability to resolve issues, digital support, and escalations with minimum guidance. Foster a positive and engaging work environment. Inspire others through words and actions; ensure positive employee morale throughout Golden 1, by embracing our mission, vision, and core values. Effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. Maintain a thorough understanding of the state and federal laws and regulations related to credit union compliance that are appropriate to the position. Handles general inquiries and questions from members by demonstrating understanding of member needs, concerns and/or frustrations. Responding by demonstrating care, concern, and an appropriate sense of urgency. Perform multiple internal queues and maintain service levels and regulatory requirements. Proactively conduct a comprehensive needs assessment for our business members, aiming to identify tailored financial products and services that align with their unique requirements and contribute to their success. Deliver exceptional member service while actively listening, efficiently gathering information, understanding member concerns, and resolving issues effectively. Empathize, clear communication, and provide tailored solutions to ensure member satisfaction and loyalty. Educates members about our products to foster loyalty and retention. Identifies opportunities to assist members with Golden 1 product or service offerings and diligently documents interactions in the internal ticketing system. Perform routine tasks such as handling inquiries, resolving problems, and maintaining a high-quality customer experience within the bounds of work guidelines, policies, and regulations. Identify and implement process efficiencies and escalate procedural updates to Sr. and above for approval. Identify and resolve issues that arise outside of the normal course of business. Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented. Productively works to improve the standard way of doing things, anticipating issues to prevent problems before they occur. Perform general account maintenance, which may include payment corrections. Perform post funding services, such as payoff requests and prepayment penalty calculations. Process loan payoffs, demands, and requests for reconveyance. Field inbound calls and member inquires. Must be able to perform amortizations of Commercial Loans. Meet production deadlines daily while cognizant with quality and quantity in a fast- paced environment. Must demonstrate functional knowledge of all compliance courses annually and must review and pass all regulatory tests and courses pertaining to their job functions including internal credit union policies. Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals. Participates and contributes to a positive teamwork environment, which encourages team commitment to corporate, division, and departmental goals. Perform additional duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to interact with staff and members to perform follow-up on research requests, inquiries, and concerns. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment such as a personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Regularly engage in verbal and written communication with various departments, including ACH departments, Wire Department, BMS department, Business Relationship Officer, Commercial Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, Learning and Development, and Digital Team. Internal discussions primarily revolve around research topics. EXTERNAL: Corresponds effectively and professionally in consultative conversations with Golden 1 business members and prospective business members via Business Online Platform, secured messaging, e-mail and telephone. QUALIFICATIONS: EDUCATION: Bachelor's degree or equivalent work or educational experience in servicing business and commercial loans preferred. EXPERIENCE: Minimum two years of experience with Business Account and Loan Products including Commercial Real Estate and Commercial and Industrial, Business Loan Servicing/Processing/Documentation and Business account servicing required. KNOWLEDGE / SKILLS: Excellent PC skills, with the ability to learn and train in new software. Excellent interpersonal skills with the ability to present a professional image to management, staff, and outside contacts. Solid understanding of Commercial Loan Products Familiarity of business products, services and compliance requirements required. Excellent organizational, time management and communication (verbal and written) skills. Shares knowledge freely to help others succeed. Fully participates in meetings, proactively bringing forward relevant information, ideas and potential solutions. Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving. Positively adapts to changes in Golden 1 and/or changes in own role and helps others to do the same. Ability to manage multiple tasks and demands, to work independently and as a team member, and to meet deadlines and effectively adjust to changing priorities. Reliable work attendance Full-time hours required, with additional hours as necessary including weekends. Basic knowledge of the following systems: Microsoft Office (Word, Excel and Outlook), eFunds, Verafin, Q2, DNA, OFAC, EnAct, ServiceNow, ECM, Fiserv, SpendTrack, Interaction Desktop, Quavo, Docusign, Datasafe, NitroPro, SharePoint PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within normal range. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 3/20/2025

TITLE: SR BUSINESS SYSTEMS ANALYST - DIGITALSTATUS: EXEMPTREPORTS TO: MANAGER - DIGITAL DELIVERYDEPARTMENT: IT - DIGITAL PLATFORM DELIVERYJOB CODE: 11624 PAY RANGE: $102,000.00 - $110,000.00 ANNUALLY GENERAL DESCRIPTION: The Senior Business Systems Analyst role is responsible for engaging with various business units to translate complex business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the senior analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. An advanced understanding of the Credit Union's enterprise-wide software solutions is required. TASKS, DUTIES, FUNCTIONS: Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. Provide high-quality analytical system solutions for key stakeholders. Proactively identifies software functional gaps and opportunities of improvement. Collaborates with product owners to create product backlog by using Agile practices. Creates user stories with relevant acceptance criteria. Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. Delivery Focus: 10% Training and mentoring BSA I 70% Project Support 20% Department process improvement Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. Supports Agile practices and leads the improvement of service. Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. Operations Focus: 10% Training and mentoring BSA I and BSA II 20% Tickets and operational support requests 70% Manage and support software upgrades Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication. Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Advanced oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. Understanding of Agile based development practices. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. Makes sound decisions in the absence of detailed instructions. Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All Credit Union Staff EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. QUALIFICATIONS: EDUCATION: Minimum four-year degree in Information Technology, Project Management or Business Administration required, or 6 years of experience. Bachelor's degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 4+ years of experience. Equivalent work experience may be considered in lieu of a 4-year degree. Agile certifications preferred. EXPERIENCE: Seven years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. KNOWLEDGE / SKILLS: Knowledge of commonly used financial industry concepts, practices, and guidelines. Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels. Excellent oral communication, presentation, and technical writing skills. Strong research, technical analysis, planning and organizational skills. Ability to use logical reasoning when interpreting facts. Experience with small to medium enterprise software systems, as well as the ability to learn new systems quickly. Ability to analyze and document technical business processes. Ability to make observations, examinations, evaluations, and recommendations. Ability to participate on projects and assist team members to implement system upgrades and enhancements. Strong PC skills. PHYSICAL REQUIREMENTS: Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Ability to lift 20 lbs. as may be required. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. LICENSES / CERTIFICATIONS: None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 10/01/2025

TITLE: DIRECTOR - EMPLOYEE BENEFITSSTATUS: EXEMPTREPORTS TO: VICE PRESIDENT - TOTAL REWARDS AND HR OPERATIONSDEPARTMENT: HUMAN RESOURCES - BENEFITSJOB CODE: 11768 PAY RANGE: $159,300.00 - $185,000.00 ANNUALLY GENERAL DESCRIPTION: Manages the effective administration of all employee benefits and wellness programs and leave of absence administration for Golden 1 Credit Union. Ensures compliance with Credit Union policies, and all external rules and regulations covering areas of responsibility. Provides leadership to department staff. Proactively participates in developing and achieving organizational and departmental strategic goals and objectives. This role is considered part of the Human Resources Leadership team. TASKS, DUTIES, FUNCTIONS: Lead the overall administration of employee benefits programs such as health, ancillary and retirement plans; time off and wellness programs. Spearhead benefits program planning and evaluation, relations, negotiations and managing contracts with brokers and vendors, benchmarking, and cost analysis as well as policy and strategy development and implementation. Create proposals and implement new plans and/or changes to existing plans by preparing and/or reviewing announcement materials, plan summary documents and other media for employee communications. Participate in employee benefit functions. Manage annual open enrollment, including renewals, negotiations, contracts, enrollment processing and preparation and delivery of all communications. Continue to enhance employee benefits communication strategies and messaging to ensure benefits are understood, utilized and valued. Ensure compliance with all regulatory requirements by maintaining a strict compliance schedule, documentation, policy management and continually progressing the company's benefit plans and processes. Oversee preparation of reports, filings and applications required by law to be filed with federal and state agencies. Oversee carrier bill reconciliation, internal and external audits, and cost control measures. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Work with leadership strategy and participate in executive planning and oversight meetings. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations. Perform other jobs as assigned by executive leadership. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to train and evaluate staff, interact with employees and outside vendors, prepare recommendations, company-wide memoranda and reports, make presentations and constructively follow up on employee concerns and inquiries. Must possess sufficient manual dexterity to skillfully operate the HR information system, personal computer and other standard office equipment, including a financial calculator, telephone and copier. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff. EXTERNAL: Actuaries, trustees, legal counsel, plan administrator, claims adjusters, benefit representatives and vendors, broker, vendors and peers in financial institutions. QUALIFICATIONS: EDUCATION: Bachelor's Degree in related field or equivalent work experience. SPHR, CPP and/or CEBS designation preferred. EXPERIENCE: Minimum 10 years of experience in the areas of health and welfare benefits administration, 401(k) administration for a workforce of 1,000+ employees. A minimum of seven years management experience is preferred. KNOWLEDGE/SKILLS: Knowledge and ability to use independent judgment in regards to benefit laws and regulations as well as company policies and procedures. Knowledge of HRIS/Benefit enrollment portal administration. Solid analytical skills, critical thinking/judgment skills, and attention to detail. Strong general math skills and strong oral and written communications skills. Ability to manage and lead staff to excellent performance. Proficient with Microsoft Office products, specifically Excel, at an intermediate to advanced level. Must be highly organized and a team player. Strong customer service focus. Ability to handle multiple projects, adjust to shifting priorities and meet deadlines. Exhibits sense of urgency to tasks, where and when required. Ability to work well and partner with all levels of the organization. Strong project management skills. Excellent interpersonal communications. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Minimal local and statewide travel by car or public conveyance to visit branches and other off-site locations as business needs arise. Overnight and evening schedules included. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Ability to work long hours as required to accomplish tasks. LICENSES/CERTIFICATIONS: PHR/SPHR, SHRM-CP, CCP and/or CEBS preferred. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 12/18/2025

TITLE: LOSS MITIGATION SPECIALIST STATUS: NON-EXEMPT DEPARTMENT: MEMBER CARE REPORTS TO: SUP - MEMBER CARE PAY RANGE: $25.40 - $29.00 HOURLY GENERAL DESCRIPTION: This position is responsible for reducing risk to Golden 1 by minimizing financial losses associated with member accounts including Visa credit cards, line of credit, secured loans, signature loans, real estate loans, and home quality lines of credit. The position will provide workout assistance to members who are presently in default or imminent danger of going into default by providing member outreach, financial counseling, offering loan forbearance, repayment plans, deferrals, and/or modifications. The position is further responsible for complying with credit union Board policies and guidelines, NCUA, state and federal regulations. TASKS, DUTIES, FUNCTIONS: 1. Communicate with members to determine the reason for default and request additional pertinent information as needed. 2. Analyze member financial documentation to determine the most effective workout option. 3. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy act/anti-money laundering laws appropriate to the position. 4. Coordinate payment arrangements with members and follow up in a timely manner on such arrangements, properly documenting accounts as contact with each member is made. 5. Promote loan workout solutions to support Golden 1's membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and Company. 6. Prepare necessary analysis and documentation to complete loan modification agreements, repayment plans, forbearance plans, and other workout options. Identify and submit qualifying workout cases to manager for approval. 7. Collaborate with others as appropriate to assist with the efficient, effective, and timely completion of Member Care projects. 8. Possess a high level of knowledge in all Member Care Department specialty areas such as negative shares, repossessions, suits, foreclosures, and bankruptcies. 9. Ability to thoroughly review and document account summaries on all actions taken, such as telephone conversations, alternative financial arrangements, and letters mailed to assess the need for escalated Member Care efforts. 10. Maintain positive relations with all members, credit union departments, and branches discussing sensitive personal financial circumstances in a tactful manner. 11. Update relevant systems with member communication, notes, and action items. 12. Process and update workout tracking reports on a daily basis. 13. Process vendor invoices. 14. Assist manager and/or supervisor with other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTIIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communications skills required to perform day to day functions. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All staff levels, including Manager Real Estate Loss Mitigation, Collections, Consumer Loan Servicing, Real Estate, Equity, Accounting, Finance, Internal Audit, Credit Risk Management, and IT. 2. EXTERNAL: Members, vendors, and peers in financial institutions. QUALIFICATIONS: 1. EDUCATION: Associates Degree in related field or equivalent work experience. 2. EXPERIENCE: Minimum three (3) years' experience in default management or loss mitigation or related field (i.e., underwriting, credit etc.) with banks, savings and loans, credit unions or other finance companies. 3. KNOWLEDGE/SKILLS: Thorough knowledge of collection procedures, and related laws and regulations. Must be a strong team player. Written and oral communications skills are critical to communicate effectively with members, vendors, and peers. Successful candidates must be detail oriented, well organized and motivated to complete daily work in a timely manner. Successful candidate must also exhibit a working knowledge of Microsoft Office, including Excel, Work and Outlook. PHYSICAL REQUIREMENTS: 1. When in the office, prolonged sitting throughout the workday to accomplish tasks. 2. Corrected vision in the normal range to read loan documents submitted by members. 3. Corrected hearing in the normal range. A telephone device will be provided if needed. 4. Long work hours may be required to accomplish tasks, including nights and weekends. LICENSES/CERTIFICATIONS: None. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/24/2024

Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Let's talk about how you can find your place here at Stifel, where success meets success. What You'll Be Doing The Venture Banking Credit Analyst will be an integral part of origination, underwriting, and portfolio management. This position will be responsible for banking and lending directly to private investment funds across several asset classes. The Credit Analyst will have exposure to many different business units while creating a differentiated market strategy. What We're Looking For Assist in managing the deal process from origination and underwriting to execution. Collect and review diligence materials to prepare credit memorandums for presentation to the leadership team. Monitor an existing portfolio of borrowers to ensure compliance with loan covenants and report status up to the leadership team. Maintain in-depth knowledge to creatively evolve processes and procedures to enhance efficiency and scalability. Remain an active participant in the fund finance ecosystem to become an expert in banking and lending to private funds. Identify opportunities for process improvements. What You'll Bring Knowledge of how private closed-end funds operate and the multiple entities involved (limited partners, general partner, etc.). Strong skills and experience in analyzing investments funds and their underlying objectives. Knowledge of key financial principles. Strong ability to produce high quality work products independently and as part of a collegial team. Comfort in working directly with senior executives and investment Firms. Ability to work in an entrepreneurial culture with the desire to figure out how to solve problems and execute. Education & Experience Minimum Required: Bachelor's Degree in finance, accounting or another business related field. Minimum Required: 1-3 years' of commercial banking, investment banking, or private capital investing experience. Licenses & Credentials Minimum Required: None Systems & Technology Proficient in Microsoft Excel, Word, PowerPoint, Outlook Compensation Range Salary: USD $80,000.00/Yr. - USD $100,000.00/Yr. Actual salaries may vary, and may be based on several factors, including but not limited to each candidate's qualifications, skills, and overall competencies for the position. The base salary is one component of Stifel's overall compensation package for each individual employee. Other benefits and offerings include, but not limited to, discretionary bonuses, health / dental / vision / prescription insurance offerings, Stifel Total Health Connect, flexible spending accounts, tuition & certification assistance programs, paid time off, and much, much more! To view a more comprehensive list of Stifel's current offerings, please visit **************************************** Applications are accepted until the position is filled. About Stifel Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success. While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success. At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off. Stifel's bank and trust companies are equal opportunity employers. All candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information or any other protected characteristic under applicable law. If you would like more information regarding Equal Employment Opportunity rights and protections, please review the following information: Know Your Rights. Stifel is an Equal Opportunity Employer.

Member Advisor Opportunity at Stanford Federal Credit Union! We're on a mission to improve financial lives! If you're a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we're non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley-and we provide them with the most generous financial benefits in our industry. Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it's like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives! *This position is 100% onsite* Who you are: One to three years' experience in customer service or sales related field. High school diploma or general education degree (GED). Ability to cross-sell traditional and nontraditional products and services while maintaining existing member relationships and developing new member relationships. Strong customer service and interpersonal skills. Excellent communication skills, along with a demonstrated ability to meet set goals. Ability to accurately process various types of transactions for members. What you'll DO: Open various new deposit accounts, retirement accounts, consumer loans and credit cards. Process necessary information and educate the members as to products and services available to them. Exceed member service expectations as measured by NPX. Perform a wide variety of member transactions and requests to include account maintenance, research, balancing the branch assist members in understanding how to use ATM's, Online/Mobile Banking, Credit and Debit Cards, and performs outgoing wires, solve fraud issues, notary and closing accounts. Perform outbound calling to educate members on new product offerings, update on the status of an application and to onboard new members during their first 90 days after a new membership has been established. Explain membership eligibility requirements and participate in SFCU sponsored activities. Assist with the testing of new functionality upon request. Use every member contact as an opportunity to advise members about additional services or programs that might benefit them. Managing the vault, cash, and audit functions for the assigned branch. Perform traditional teller work as needed. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Some of our benefits for YOU: 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents Employer 401(k) matching up to 5% plus additional annual discretionary contributions Education reimbursement up to $5,200/year Employee recognition program with cash incentives Commuter Toll reimbursement $100-$200/month (based on position) Wellness Benefits up to $1,200 per year Paid Sick Time accrues at two weeks per year Paid Vacation Time accrues at three weeks per year Paid Federal banking holidays (approximately 11 per year) Ongoing training and education, seminars, and conferences Loan rate discounts on some products (vehicle, mortgage and HELOC loans) Waived fees and deposit bonuses on Stanford FCU accounts Flex health/transit plan availability Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources If you are ready for this awesome opportunity (or know somebody who is) please contact us today! Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions. Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.