Working at Staples

Getting paid every Friday

Toxic high school atmosphere, no job outsourcing, and little to no communication.

Getting paid every Friday

I wouldn't know because there is zero communication as it is run like a juvenile detention center. Staples is a private sector that is ran like a high school pseudo military complex. Education, stock, and career programs has been replaced by pseudo DEI award programs.

Train all management to communicate better with employees, provide career advancement and free educational programs to advance in the company other than a warehouse, evaluate and train employees, random drug testing, and a senior employee appreciation program.

Providing a resume, researching the company's history and needs, culture, and other financial and humanitarian news the company provides or have done for employees and others.

Average at best as far as wages are concerned. Below average when it comes to health benefits, career advancements, and performance perks.

Knowing that I get paid every Friday and I'm off on the weekend.

The representation of diverse demographics is illusionary for the concealment of poor management skills. Certain warehouses are used as tokens and awards for diversity, equity, and inclusion.

Not giving employees breaks or lunch in Newington Ct ???

zero

zero

Good mid level management

Once the company was taken over by a private equity firm the constant threat of layoffs became overwhelming. The performance appraisal process is on a bell curve so people are often given poor ratings just to meet the bell curve requirement. Promotions and significant raises are hard to come by. The pay is generally below market value.

Great co-workers. Working in the corporate office has many perks such as a top of the line cafeteria and a fantastic free breakroom with coffee, tea and snacks.

The CEO is absolutely terrible. He has a terrible attitude about employees.

Since their tagline is about the benefits of human interaction, treat your employees like people rather than a number.

Staples pay is far below the industry average. This is frequently mentioned by the head of HR but nothing is done to rectify it.

Run primarily but older white men

I loved the people I worked with and supported

Excellent Co-workers and Boss! I couldn't believe my eyes when I saw the boss playing ROBLOX during work hours. I saw him with e-kitten.. Her name was martha! It could have been my grandmother.. But she is very sick..

The boss was a total psycho! How could he pay me such a small amount? My drivers license was revoked after I crashed through the door. He said I was lucky to not be fired!!

I liked dangling of the ceiling scaring customers! She threatened to fire me and I freaked out under this unfortunate accident. But don't worry.. I handed her the bosses secret stash 😎

I has some really good coworkers and customers over the years. Pay at the entry level was good at the time.

Management was abhorrent, our G.M. like to call staff names and place the blame on everyone else, while not accepting any responsibility. Since Staples was bought out by an equity company it has gone downhill in the last few years. There have been constant hour cuts and two rounds of layoffs in the last two years. Supervisors weren't paid enough to do everything that was expected of them.

Paid time off wasn't too bad all bonuses have pretty much been removed over the years, unless you're a Sales Manager, General Manager or higher.

Actually listen to employees and address issues brought to H.R. instead of turning a blind eye. Only higher and train qualified employees, I've seen to many people hired that were not properly trained by the company causing numerous issues.

Pay was slightly better than expected when I first started years ago and has gotten better over the years for entry level positions. However, supervisors are paid much lower than they should be for what is expected of them. All bonuses have been cut except for Sales Managers and above.

Our General Manager was very ignorant of just how diverse the workplace has become over the years.

I use to love going to work at Staples but, in the last two or three years of employment the stress levels in the store had become to significant to tolerate.

Decent pay.

Doing the job of 2-3 in a position I never applied for.

Eye insurance.

Never met.

Be more incluseve.

I dress business casual and answer and ask questions. Often leading the recruiter expand information.

Average

Poor Certain employees can get away with saying insanely racist things and management looks the other.

Interacting with employees.

There are not pros for woking at Staples. This company doesn't treat their employees right. They push their employees to the point of a mental break down.

In my experience for work with staples. I was never treated right from the time I started there. Never got the right training to do my job right

There are no perks or benefits to working at Staples. This company is a joke. They don't care about their employees. They expect you to work open to close when someone calls in because nobody else wants to work.

There's no leadership at Staples.

Treat your employees right don't push the employees to their breaking point.

It's below average I feel like

I don't feel like staple have a diversed demographics.

Nothing brings me joy to work at Staples is company is a joke to work for.

I like working with customers and my coworkers

How the store is management. The store manager is never there. No help . Multitasking.

PTO, family time etc

Work life balance

Ran by private equity firm. Cut, Cut, Cut until there is nothing left.

Paid time off

Customer Service, I like helping people out and giving advice on products.

The work environment is not the best.

The Technical Experience

Flexibility, and getting to know both internal and external associates.

Job Security

Flexibility, and being able to work remotely

Flexible Working Schedule, especially when also enrolled in school.

Hours can range wildly sometimes if you are not a full-time employee

flexible schedules

Making good money

Work all day with out good benefits and to be able to make good money I have to work overtime. I’m a hard worker and I will love to make good money but not working to many hours

Make a lot money

I loved the laid back and supportive corporate culture.

I did not care that they were a little behind in technology such a project management software.

I absolutely loved the flexibility and work life balance options they have for employees.

Great culture and positive work environment

Large brick & Mortar Businesses are on the decline

Office had so many amenities

Excellent senior leadership.

Thinking outside the box is discouraged.

My excellent managers and directors

Work Life Balance, Flexible PTO, WFH friendly, little pressure

No challenges, low pace, leaders don't believe technology

24 days PTO

working with tech and helping people find the solutions to their tech needs

management was a little unorganized, and rude customers.

Great experience working on technology from last several years!

Company is going through the transformation with IT modernization and focusing on beyond office supply categories to grow the sales but the overall growth is very slow.

Good vacation and remote working policy and collaborative culture.

Learning basic business principles.

Goals were ever changing as well direction.

Bonus

They try but the level of leadership at the corporate level just doesn't get it. Stop micromanaging and making changes last min.

Everyone is just a number. The will work you until your dead. No work life balance for leadership.

Nice discount on clearance items

Staples, I think, scales by minimum wage. But stage minimum wage in CA is still only 11$ an hour

No, I have a level 27 job so I make above minimum.

It's not really one call, but a series of calls. Shortly after I joined the group I got a call from a guy we'll call Jake (not real name obviously). Jake had a Staples Brand cord, and was saying it "wasn't flexible enough for his liking". Jake was super nice and charming, and usually if a customer doesn't LIKE a product that's not technically covered under the warranty, but we'll do a coupon or something as a "one time courtesy". However, Jake seemed weirdly knowledgeable. He said a lot of our department's buzzwords, and seemed to know how our department worked. I looked him up using all the info he gave me, and found he tended to use 3-4 phone numbers, different names, and 3-4 e-mails.... but that Jake had been scamming us out of free cords for a LONG TIME. I ended up telling him he was banned from service and we could no longer help him in the Staples Brand group. He immediately escalated to a supervisor, and when she said the same thing he sent her an e-mail telling her he was reporting me to his local attorney general personally and a bunch of other threats. As well, before things went sour, during the "chit-chat" portion of the call I mentioned I was moving to the States and going back to being a chef (my original job). He included in the e-mail; "KaeAlexandria should consider working at McDonalds when she comes to the states, as it's the only place suited to her skillset, I'm sure." I printed his e-mail and hung it in my cubicle. It's my favorite e-mail.

Nope, that's Office of The President. We work with them, but aren't them.

I don't have stats on the single most popular product, but I think what is the most likely answer is also extremely boring: Staples red box paper. Considering our contract customers are all on our brand paper usually. Our team doesn't develop new products (that team is creatively named "the product development team"), however from my knowledge on that the ideas from products are usually source from popular market products, and we just develop our own Staples Brand alternative.

I work in a customer support call center in Nova Scotia, Canada. The other half of the SBG team is located in the Kentucky customer support call center.

Your main priorities are Total Support for computers (setup, data transfer, virus shield, squaretrade) and Ink attach and Squaretrade with printers. More Accounts (Staples Store credit card), and Liquid Armor (*** useless screen "protector") are also pushed but to a lesser extent. If you can get Squaretrade on electronics, ink with printers, and nothing else you shouldn't really have any major issues or complaints from the managers. I can't emphasize enough how important those are. There used to be more of an emphasis on attaching peripherals like mice, flash drives, etc. but those aren't really a priority now, more just the cherry on top. Keep in mind having a zero market basket where the customer walks out with a computer or printer and nothing else is actually worse than not selling them anything at all. There is no one universal method for selling these things. Different strategies work for different people. You have to keep trying different pitches until you find what works best for you. Some general advice is talk about Total Support/Squaretrade early and often, and don't take the customers first no as your queue to stop. I'm not saying you should be a pushy douche but always offer again and really try to point out the value. My most successful lines are pointing out how even with the best Anti Virus on the planet things still get through and they get unlimited removals for two years instead of $160 each and every time. Also with Squaretrade you don't have to fight tooth and nail to actually make a claim and then end up waiting forever. If they can't fix it within 2 days of receiving it they will refund the total price paid when the item was brand new.

This is still coming off as advice on whether I should accept an offer. I already know that I'm going to accept the offer, and my request is for advice pertaining to performing the job well. If that's what you were aiming for, then my apologies.

Well, I'm married, so that's a huge factor in the "need money" category. My wife's in a similar position--has a degree but not catching anything that utilizes it yet--so as much as I'd love to do job shadowing and internships, full-time pay has to be on the table. Re: sales. I'm well aware--I asked about how much my IT experience is worth in my interview, given the 5 year difference, and the GM told me that the store needs someone who can sell stuff, and to sell stuff they have to know what they're talking about. So it's a plus, but you're right that retail isn't where I belong. I'm around the DC area, so most of what I see is DOD and military. I have no clearances yet, and only A+ under my belt so far. Again, I don't need to hear about how I'm overqualified or I shouldn't be in retail. The reality is, I am in retail and I need to be at the present time. Just seeking advice in order to be successful is all.

Thanks, morality is a big thing for me and I won't outright lie to anyone. I'm aware that sometimes stretching the truth is a must, and for my ultimate goals I am perfectly okay with this. The end-goal for me is to get management experience on my CV and accrue a few more IT certifications over the next 6 months to a year.

Jesus, the amount of times that I've needed to remove my headset in order to focus on the customer at hand is countless. Recently, I've just heard: "PAPER PAPER PAPER" every 60 seconds. Just because we're competing against other stores doesn't mean any of us forgot that there was a paper sale going on. -_- I can rarely focus on the customer when I hear repeated metrics demands or clueless cashier inquiries. I just rip the earbud out of my ear in order to remain sane and focused on he customers I'm helping. It's like having schizophrenia and the comms are your auditory hallucinations.

We have a lot of problems. One problem is we have waaaaaay too many highly paid managers. We're on teams of 6-8 and the Area Sales Managers are being paid 100k for it. That's a pretty hefty salary for the lowest management position.

I work with mid-market, which is the largest sales group. The company just wants memberships now. We have to shove a $299 fee down customers' throats. If you don't, management is irked. When you get a customer that spends $50,000 a year but they didn't agree to the membership then it's treated like a loss. So you can sell like a madman, bring in tons of new revenue but get fired because you can't sell enough dumb Premium Memberships.

I've never been told to sign one, but if I ever did, I expect to be paid well. Loyalty isn't cheap. coughcoughLolyeahrightstapleswouldneverpaywellcoughcough

Yeah I mean I'm the second best salesperson in Easy Tech just behind my supervisor and I was just named associate of the month so it's not like they're looking to get rid of me.

More than anything I'm worried about a very nice, well-intentioned older person coming into staples to ask for a service and then when they're quoted the price saying "Well that nice little girl who works here will do that for me for 50 dollars less" And I mean yeah, I'm not stupid. It's not like I'd print my business cards at the Copy and Print Center and tell customers to call my business instead while I'm on the clock or anything.

Yes and no. I explain the pro's to them and let them decide if it's worth the extra money, I mainly get them by mentioning the one year they already own, but have to pay shipping back to the company and dealing with them. That normally gets me a sale. I also use your tactic, I aim for a midclass printer normally, but if it looks bad, I'll go low, lots of attachments.

No, just a lowely sales rep, I help out in Easy Tech from time to time. I've had Justin Bieber's family come in and ask about discounts. True story. You can imagine my response

Not to my knowledge, or at least they don't in Canada.