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Starbucks overview

Industry
Coffee Shop
Revenue
Headquarters
Employees
349,000
Founded in
Website
Organization type
Public
Social media

Starbucks is a hospitality company focusing on handcrafted coffee, tea, and fresh food items. Founded in October 1971 by Orin Smith, the company has grown into an international chain with over 23,000 stores across 65 countries and territories. With a diverse range of hot and cold drinks, whole-bean coffee, microground instant coffee, espresso, caffe latte, full-leaf teas, and more, Starbucks has become a staple in many people's daily routines. Most stores also sell pre-packaged food items, hot and cold sandwiches, and various merchandise such as mugs and tumblers.

Under the leadership of CEO Howard D. Schultz, Starbucks continues to thrive as an industry leader with 349,000 employees and an annual revenue of $32.3 billion. Headquartered in Seattle, Washington, Starbucks aims to provide quality products and experiences for customers while fostering a diverse and inclusive work environment for employees. With its focus on sustainable practices and community engagement, Starbucks remains a prominent force in the hospitality industry.

Starbucks's mission statement

To inspire and nurture the human spirit - one person, one cup and one neighborhood at a time.

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3.9/5

Starbucks employee reviews

Based on 236 ratings

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Starbucks employee reviews

Starbucks employee reviews
3.9/5

Based on 236 ratings

Work at Starbucks? Share your experience.
Employee reviews
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2.0
A zippia user wrote a review on Nov 2024
Pros of working at Starbucks

Free coffee, amazing perks and benefits, great customers

Cons of working at Starbucks

Poor work/life balance, impossible responsibility load, double standards.

Starbucks benefits

Spotify premium, free therapy

How does your compensation at Starbucks compare to the industry average?

Personally, the hours worked did not amount to my pay.

What's the diversity at Starbucks like?

I don't have a feeling in this.

What brings you the most joy at Starbucks?

The people pieces.

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4.0
A zippia user wrote a review on Oct 2024
Starbucks benefits

Great health insurance available with only a 20 hour a week qualifier

Cons of working at Starbucks

Sometimes headquarters pushes out promos which make the stores so incredibly busy without allowing them extra support to be scheduled and it is extremely hectic and stressful for the baristas. They claim to make decisions with partners in mind, but it doesn’t always feel like it.

Pros of working at Starbucks

Great benefits available to partners working 20 hours a week or more, free food and beverages while working, 30% discount and a free bag of coffee each week, flexible schedules, fun atmosphere.

What do you like best about Starbucks's CEO and the leadership team?

They come into the stores and get to know the partners

How did you prepare for the Starbucks interview?

I just reviewed my past dates of employment relevant to the job and the tasks involved

How does your compensation at Starbucks compare to the industry average?

I’m not sure what the industry average is, but I feel like I am compensated well

What's the diversity at Starbucks like?

We have good diversity

What brings you the most joy at Starbucks?

My co-workers are a lot of fun to work with and I look forward to seeing them each day

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4.0
A zippia user wrote a review on Sep 2024
Pros of working at Starbucks

Great benefits and higher education opportunities for both hourly and salary partners. flexible work schedule

Cons of working at Starbucks

Not enough staff on the floor to get the job done. Lack of action taken when partners feel unsafe from a customer or employee

Starbucks benefits

My healthcare.

What do you like best about Starbucks's CEO and the leadership team?

CEO Has yet to prove himself.

How would you improve Starbucks's culture?

Listen to the partners.

How did you prepare for the Starbucks interview?

I don't remember. I am a seven-year partner.

How does your compensation at Starbucks compare to the industry average?

It is on a higher scale for coffee shops. I don't know of a coffee shop that pays higher. I am an SSV and currently get paid 21/hr. If I was a hired on SSV I'd be getting about 19/hr I believe.

What's the diversity at Starbucks like?

Very diverse. However, they are so focused on the diversity aspect that they won't fire minorities even if they have done something awful. I have witnessed sexual harassment, slurs being made, among other things and a person still did not get fired because HR didn't think it would look good. Despite the victims also being minorities but white passing.

What brings you the most joy at Starbucks?

The coworkers.

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1.0
A zippia user wrote a review on Jul 2024
Pros of working at Starbucks

None! Racists and nepotists are blocking job spots and destroying the company's image with their disregard for operating procedures and customers that they are supposed to serve. Best example of an awesome idea going to garbage due to a bad hr hiring practice.

Cons of working at Starbucks

Racists and nepotists are blocking job spots and destroying the company's image with their disregard for operating procedures and customers that they are supposed to serve. Best example of an awesome idea going to garbage due to a bad hr hiring practice.

Starbucks benefits

none

How would you improve Starbucks's culture?

Change hr hiring practice. Fire all mid-level and supervisor level employees - their nepotism is the root of the problem.

What do you like best about Starbucks's CEO and the leadership team?

There is nothing good about the leadership at SB

How did you prepare for the Starbucks interview?

n/a

How does your compensation at Starbucks compare to the industry average?

n/a 111111111 111111111

What's the diversity at Starbucks like?

There is absolutely no diversity at the SB stores.

What brings you the most joy at Starbucks?

n/a

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4.0
A zippia user wrote a review on Apr 2024
Pros of working at Starbucks

I gained a lot of experience doing work in a high stress environment and met a lot of really nice and inclusive people

Cons of working at Starbucks

A lot of the times, customers would get mad at us for very small reasons and yell at us. I also thought the people managing my store were a little underexperienced.

Starbucks benefits

Stock Options and 401k Options

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1.0
A zippia user wrote a review on Mar 2024
Pros of working at Starbucks

Wages seem like a pro, but you have to work so hard for it that not sure if it’s worth it.

Cons of working at Starbucks

Stores are institutionally undermanned which leads to stress on the few employees are expected to run each place.

Starbucks benefits

There aren’t very many perks and benefits for part-time employees which probably make up most of the employees of the company.

What do you like best about Starbucks's CEO and the leadership team?

Not much.

How would you improve Starbucks's culture?

Schedule enough employees in the stores at a decent level so that the employees that are working there aren’t burnt out and overworked and over stressed.

How did you prepare for the Starbucks interview?

How did you prepare for an interview?

How does your compensation at Starbucks compare to the industry average?

Don’t know.

What's the diversity at Starbucks like?

I’m sure they’re careful to get enough minorities in so that they can’t be singled out for that but their biggest problem is not scheduling enough employees in each place leading to an overstressed overworked environment.

What brings you the most joy at Starbucks?

Some customers.

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2.0
A zippia user wrote a review on Mar 2024
Pros of working at Starbucks

I enjoy the tasks and the work duties.

Cons of working at Starbucks

I do not like how the stores are ran. I have had some issues with management and how they choose to run the store.

Starbucks benefits

Starbucks has many benefits including free Spotify premium and access to affordable healthcare as well as resources for mental health.

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2.0
A zippia user wrote a review on Mar 2024
Pros of working at Starbucks

I loved my partners and regulars more than anything in this world, I love creating drinks and experiences for people everyday.

Cons of working at Starbucks

The stress of working at a corporate Starbucks is overwhelming. It is constantly busy with short breaks, the physical and mental toll on you is not worth the pay or benefits that you may or may not get. The work life balance is hard to manage, if you have a day off you will most likely be asked to come in to help out. Not to mention the horrible scheduling.

Starbucks benefits

Mostly my free perks, during work I get free drinks along with 7 free food items a week. I also get a free bag of coffee a week. If you don't work a certain amount of hours you are no eligible to get all the benefits Starbucks is known for.

What do you like best about Starbucks's CEO and the leadership team?

I don't know much about the CEO and leadership teams. At my store the shift leads were amazing, they care to check on us before each shift even though they are suppose. Our manager was not good at scheduling, she took advantage of partners schedules, didn't care to check partners availability, and didn't care much about partners mental health due to the work environment.

How would you improve Starbucks's culture?

I love Starbucks and what they do, I feel they need to be more specific about who they let manage their stores, and help the busiest stores manage.

How did you prepare for the Starbucks interview?

I didn't do much to prep for my interview, I just went in and was myself.

How does your compensation at Starbucks compare to the industry average?

In my availability I requested to be working at least 25 hours a week, so I would be able to get the Starbucks benefits. I have been scheduled at most 17 hours a week and was not eligible for my benefits. The nonexistent benefits were not worth the stress.

What brings you the most joy at Starbucks?

Seeing all of my partners, and my regulars. The moment I see my favorite co worker I know I won't lose it during my shift, and seeing my regulars always puts a smile on my face.

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3.0
A zippia user wrote a review on Jan 2024
Pros of working at Starbucks

work and life balance

Cons of working at Starbucks

too many non-productive meetings, not strategic organization

Starbucks benefits

free coffee

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2.0
A zippia user wrote a review on Dec 2023
Cons of working at Starbucks

The company closed every store in my city within a year, leaving me without a job and with very little notice (3 weeks) to the closure of the final store.

Starbucks benefits

The hours are flexible.

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3.0
A zippia user wrote a review on Oct 2023
Pros of working at Starbucks

Close to home

Cons of working at Starbucks

Upper management isn't helpful at growing entry level employees

Starbucks benefits

College tuition

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1.0
A zippia user wrote a review on Oct 2023
Pros of working at Starbucks

I don't get paid enough working at Starbucks stop playing my computer

Cons of working at Starbucks

Where's job in my life I got paid 12 bucks an hour

Starbucks benefits

You made me type too much

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2.0
A zippia user wrote a review on Oct 2023
Pros of working at Starbucks

Benefits, stock options, food and beverage markouts

Cons of working at Starbucks

Poor salary compensation for tenure and no merit based pay. No adjustment for cost of living. merit

Starbucks benefits

Health insurance

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5.0
A zippia user wrote a review on Sep 2023
Pros of working at Starbucks

I get free hugs from nice old ladies that come in

Cons of working at Starbucks

One time a dude punched me in the face and then stood on the counter and started twerking

Starbucks benefits

Free healthcare

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5.0
A zippia user wrote a review on Jul 2023
Pros of working at Starbucks

I like communicating with partners and customers.

Cons of working at Starbucks

I don't like making latte art since it's tricky but I get it now.

Starbucks benefits

My favorite perk is Education and Student Loan Management.

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2.0
A zippia user wrote a review on Jul 2023
Pros of working at Starbucks

A kitchen about every 200 feet equipped with everything you need with whip up your own favorite Starbucks drinks as much as you wish all day

Cons of working at Starbucks

Mandatory overtime and no work / life balance

Starbucks benefits

Free lb of coffee every week

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3.0
A zippia user wrote a review on Jun 2023
Pros of working at Starbucks

Benefits

Cons of working at Starbucks

Work life balance is non existent. Culture has changed significantly in recent years

Starbucks benefits

Stock is given annually. A

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4.0
A zippia user wrote a review on May 2023
Pros of working at Starbucks

Starbucks coffee company counter service

Cons of working at Starbucks

How to make coffee

Starbucks benefits

Salary and monthly bonus early bonus Eid bouns

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4.0
A zippia user wrote a review on May 2023
Pros of working at Starbucks

The networking and Great relationships

Cons of working at Starbucks

Sometimes it is hard to get hours. The company seems to be prioritizing anyone but their employees.

Starbucks benefits

Free Caffeine and ASU tuition coverage.

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5.0
A zippia user wrote a review on Apr 2023
Pros of working at Starbucks

I love the fast paced environment, learning about the regulars, making peoples days, the free drinks and food, health benefits and decent pay for a part-time job! They offer free college from Arizona State University, free therapy etc.

Cons of working at Starbucks

Sometimes (depending on the store manager and district manager) the culture sucks, morale is down, and tension exists. But if you find a good store, it will be awesome. I don't like the fact they started hiring so many people and cutting everyone's hours. You have to make 21hrs to keep insurance and free college. You cant do full time, even as a shift supervisor, you have to get the DM to approve. Theyre very selective about who moves up to management, it can take a long time or short time, depending on you and where you're located.

Starbucks benefits

The health insurance, decent pay for part-time, free coffee and food, 30% discount on all products, straightforward and easy routines.

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3.0
A zippia user wrote a review on Apr 2023
Pros of working at Starbucks

I really liked the atmosphere. The Starbucks way, which is where your current guest (the one you are fixing the drink/food for) is the most important and you can be chatty and have fun with them. Customer service is one of my favorite skills.

Cons of working at Starbucks

Communication with managers and supervisors is lacking. Management doesn't seem to want anything in writing. I get that feeling that the place is ran like a circus on purpose. High turn-over. Most importantly, working as a barista flared my carpal tunnels and I had to have surgery on both wrists.

Starbucks benefits

Sometimes I could sneak and eat a damaged or expired cake pop.

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4.0
A zippia user wrote a review on Mar 2023
Pros of working at Starbucks

The diversity, equal opportunity for all team members, and the connections with your peers.

Cons of working at Starbucks

The inequitable pay rate for people with more intense hours. (Closers)

Starbucks benefits

Free beverages/ food, and spotify.

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4.0
A zippia user wrote a review on Mar 2023
Pros of working at Starbucks

I liked the people I worked with and the customers we had, and multitasking with the drinks and talking to customers and my coworkers at the same time.

Cons of working at Starbucks

I worked at the Starbucks in the hyvee so we were limited to what we could and could not do so that was frustrating.

Starbucks benefits

I liked being able to make drinks and food for myself on the shift, it was a nice added benefit, and the employee discount at hyvee

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4.0
A zippia user wrote a review on Sep 2022
Pros of working at Starbucks

The people

Cons of working at Starbucks

No fixed schedules, no fixed hours per week

Starbucks benefits

Spotify premium, healthcare, stocks

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4.0
A zippia user wrote a review on Aug 2022
Pros of working at Starbucks

Lots of fun, busy work, team leading.

Cons of working at Starbucks

Not a lot of structure.

Starbucks benefits

Free Spotify and free online college

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5.0
A zippia user wrote a review on Aug 2022
Pros of working at Starbucks

The free Education for online students.

Cons of working at Starbucks

The pay is low.

Starbucks benefits

The stocks and savings.

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5.0
A zippia user wrote a review on Jul 2022
Pros of working at Starbucks

Good pay and great benefits

Cons of working at Starbucks

Not able to express my art much

Starbucks benefits

Free insurance

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3.0
A zippia user wrote a review on Jul 2022
Pros of working at Starbucks

Great people

Cons of working at Starbucks

Crazy hours, no life/work balance, underpaid job.

Starbucks benefits

Bonus stocks, good health plans

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4.0
A zippia user wrote a review on Jul 2022
Pros of working at Starbucks

I liked the past pace environment, there’s a constant routine of what needed to get done, great benefits,

Cons of working at Starbucks

There were some instances where I didn’t feel like the company appreciated my dedication to the job

Starbucks benefits

Benefits at 20 hours a week/free pound of coffee a week/discounted items

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1.0
A zippia user wrote a review on Jul 2022
Pros of working at Starbucks

Free coffee

Cons of working at Starbucks

They care more about making money than work/life balance for staff

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2.0
A zippia user wrote a review on Jun 2022
Pros of working at Starbucks

Easy job as a shift supervisor.

Cons of working at Starbucks

Problems when brought to the store manager were not being fixed but rather avoided and it’s gotten out of hand

Starbucks benefits

Free Spotify

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5.0
A zippia user wrote a review on Jun 2022
Pros of working at Starbucks

The bonds i get to make with my co workers and customers and learning how to make a wide variety of drinks

Cons of working at Starbucks

Customers may be rude

Starbucks benefits

Discounts at certain placed

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4.0
A zippia user wrote a review on May 2022
Pros of working at Starbucks

Positive work environment and great coworkers

Cons of working at Starbucks

Bad management

Starbucks benefits

Free drinks everyday

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4.0
A zippia user wrote a review on Apr 2022
Pros of working at Starbucks

Always connecting and talking to people

Cons of working at Starbucks

Strict/limiting dress code

Starbucks benefits

Gym membership discount

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4.0
A zippia user wrote a review on Mar 2022
Pros of working at Starbucks

I enjoyed my coworkers and interacting with some of the customers.

Cons of working at Starbucks

I didn’t like how hectic it got sometimes and that’s pretty much the only negative thing. I also hated dealing with customers that had bad attitudes or were problematic.

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2.0
A zippia user wrote a review on Mar 2022
Pros of working at Starbucks

Got a lot of benefits to work there

Cons of working at Starbucks

the scheduling, the managerial system

Starbucks benefits

free coffee

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5.0
A zippia user wrote a review on Mar 2022
Pros of working at Starbucks

Partnership, Most Excellent Customer Service

Cons of working at Starbucks

Short Shifts

Starbucks benefits

The consistency of being constantly being able to learn something new. With much room to grow!

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4.0
A zippia user wrote a review on Jan 2022
Pros of working at Starbucks

Connection with people (customers and baristas)

Cons of working at Starbucks

The tough conditions (pay can be tough, never properly staffed)

Starbucks benefits

Healthcare / free Spotify premium

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4.0
A zippia user wrote a review on Dec 2021
Pros of working at Starbucks

Fast-paced, can be fun environment

Cons of working at Starbucks

Stretched too thin in terms of labor

Starbucks benefits

Time off for management cannot be beat. It is extensive and helps with the work:life balance.

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5.0
A zippia user wrote a review on Dec 2021
Pros of working at Starbucks

The teamwork and room to be independent.

Cons of working at Starbucks

The lack of effective management.

Starbucks benefits

Freedom for creativity

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5.0
A zippia user wrote a review on Nov 2021
Pros of working at Starbucks

I like the pace and the responsibilities, as well as the opportunity to advance in the chain of command.

Cons of working at Starbucks

Most of my coworkers were high school kids and it was frustrating to deal with their poor work ethics.

Starbucks benefits

The discounts and benefits they provide for their employees

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4.0
A zippia user wrote a review on Oct 2021
Pros of working at Starbucks

Being developed as a leader

Cons of working at Starbucks

The training for each position needs to be improved

Starbucks benefits

401k matching

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3.0
A zippia user wrote a review on Sep 2021
Pros of working at Starbucks

Free coffee, can be a fun environment if SM is fun, no drug test, easy dress code and pretty standard rules for conduct.

Cons of working at Starbucks

The SM’s can run rampant with power. They can not work 40 hours, not support their team and still be paid more than all the employees on the payroll per hour. The buy can in would be better if we were all truly partners in this business. But paying baristas and shift supervisors so little does very little to motivate us.

Starbucks benefits

Free pound of coffee and the free stocks.

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3.0
A zippia user wrote a review on Sep 2021
Pros of working at Starbucks

It’s fun working as a team and keeping high energy fast workplace.

Cons of working at Starbucks

It’s not aligned with my career goals or my skill set aspirations. It has been good experience & I’ve grown with the company nontheless.

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4.0
A zippia user wrote a review on Sep 2021
Pros of working at Starbucks

Working with people from all walks of life in a fast paced environment

Cons of working at Starbucks

Disconnect between store and field level leadership.

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5.0
A zippia user wrote a review on Sep 2021
Pros of working at Starbucks

work life balance, work load/always busy, social interactions

Cons of working at Starbucks

i don’t have any negatives

Starbucks benefits

free schooling, health insurance, dental insurance 401k

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5.0
A zippia user wrote a review on Sep 2021
Pros of working at Starbucks

I like giving services to people.

Cons of working at Starbucks

I do not like how fast paced it can be.

Starbucks benefits

I get free drinks and food.

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5.0
A zippia user wrote a review on Sep 2021
Pros of working at Starbucks

I love the human interaction and being able to make peoples day better and brighter!

Cons of working at Starbucks

There are some times when communication from higher ups is difficult.

Starbucks benefits

We get free food&coffee! We also get to know our customers on a very personal basis

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5.0
A zippia user wrote a review on Sep 2021
Pros of working at Starbucks

I interact with people on a daily basis and get to serve them.

Cons of working at Starbucks

Rude customers.

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2.0
A zippia user wrote a review on Sep 2021
Pros of working at Starbucks

Coworkers, fast paced environment, fun

Cons of working at Starbucks

Benefits, pay, staffing

Starbucks benefits

Spotify premium

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The team at Starbucks

  • The founders of Starbucks are Howard D. Schultz, Gordon Bowker, Jerry Baldwin and Zev Siegl.
  • The key people at Starbucks are Howard D. Schultz, Gordon Bowker and Jerry Baldwin.
Key people
Howard D. Schultz
Gordon Bowker
Jerry Baldwin
Zev Siegl

Starbucks rankings

Starbucks is ranked #96 on the Best Hospitality companies to work for in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Starbucks salaries

Average Starbucks salary
$13.50
hourly
$28,083 yearly
Updated March 14, 2024

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Starbucks diversity

9.6
Diversity score
We calculated Starbucks’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Starbucks’s workforce.
Starbucks diversity summary. Zippia estimates Starbucks's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated Starbucks's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Starbucks's workforce.
  • Starbucks has 349,000 employees.
  • 63% of Starbucks employees are women, while 37% are men.
  • The most common ethnicity at Starbucks is White (58%).
  • 21% of Starbucks employees are Hispanic or Latino.
  • 10% of Starbucks employees are Black or African American.
  • The average employee at Starbucks makes $28,083 per year.
  • Starbucks employees are most likely to be members of the democratic party.
  • Employees at Starbucks stay with the company for 3.8 years on average.

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Starbucks office locations

Starbucks is headquartered in Seattle, WA

Biggest Starbucks locations

RankCityJob countAvg. salary
1New York, NY24$29,216
2Chicago, IL19$26,968
3Los Angeles, CA9$30,759
4San Jose, CA7$30,932
5San Diego, CA6$30,450
6Houston, TX5$26,598
7Philadelphia, PA5$27,763
8Jacksonville, FL5$26,107
9Dallas, TX4$26,538
10Phoenix, AZ3$28,850

Videos about working at Starbucks

Starbucks financial performance

9.0
Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Starbucks currently has 36.0B in revenue. Starbucks's most recent quarter produced 9.2b (q3'2023).

Starbucks annual revenue

$36B
$29B
$22B
$14B
$7B
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Highest paying Starbucks competitors

Compare Starbucks salaries to competitors, including Peet's Coffee, Caribou Coffee, and PJ's Coffee. Employees at Peet's Coffee earn the highest average yearly salary of $40,611. The salaries at Caribou Coffee average $39,310 per year, and the salaries at PJ's Coffee come in at $37,776 per year.
RankCompanyAverage salaryJobs
1$40,6110
2$39,3100
3$37,7760
4$36,4480
5$36,0280
6$35,8570
7$33,2240
8$32,9730
9$32,7640
10$32,7410

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Starbucks FAQs

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Zippia gives an in-depth look into the details of Starbucks, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Starbucks. The employee data is based on information from people who have self-reported their past or current employments at Starbucks. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Starbucks. The data presented on this page does not represent the view of Starbucks and its employees or that of Zippia.

Starbucks may also be known as or be related to Starbucks and Starbucks Corporation.