barista - Store# 29478, One Loudoun DT
Starbucks Job In Ashburn, VA
**Join us and inspire with every cup!** At Starbucks, it's all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks "partners." Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team!
As a Starbucks **barista** , you'll create the _Starbucks Experience_ for our customers through excellent service and expertly-crafted products. You'll be in an energetic store environment where you'll have the ability to master your food & beverage craft, work alongside friends and meet new people every day. A cup of coffee and smile can go a long way, and we believe our baristas have the power to be the best moment in each customer's day. True to _Our Mission & Values_ , working together we can nurture the limitless possibilities of human connection.
**You'd make a great barista if you:**
+ Consider yourself a "people person," and enjoy meeting others.
+ Love working as a team and appreciate the chance to collaborate.
+ Understand how to create a great customer service experience.
+ Have a focus on quality and take pride in your work.
+ Are open to learning new things (especially the latest beverage recipe!)
+ Are comfortable with responsibilities like cash-handling and store safety.
+ Can keep cool and calm in a fast-paced, energetic work environment.
+ Can maintain a clean and organized workspace.
+ Have excellent communications skills.
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our _Starbucks College Achievement Plan_ , health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, _Bean Stock_ . What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
Benefit Information (**********************************
**Summary of Experience**
+ No previous experience required
**Basic Qualifications**
+ Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
+ Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
+ Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
+ Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
+ Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
+ Available to perform many different tasks within the store during each shift
**Required Knowledge, Skills and Abilities**
+ Ability to learn quickly
+ Ability to understand and carry out oral and written instructions and request clarification when needed
+ Strong interpersonal skills
+ Ability to work as part of a team
+ Ability to build relationships
_As a Starbucks_ _partner_ _, you (and your family) will have access to medical, dental, vision,_ _basic_ _and supplemental_ _life insurance_ _, and_ _other voluntary insurance benefits_ _._ _Partners have access to_ _short_ _-_ _term and long_ _-_ _term disability,_ _paid parental leave,_ _f_ _amily_ _e_ _xpansion_ _r_ _eimbursement,_ _paid vacation_ _that_ _accrue_ _s starting_ _at .01961 hours based on a_ _40 hour_ _week up to_ _40 hours_ _annually (_ _64 hours_ _in California)_ _after an introductory period_ _,_ _sick time (_ _accrued at_ _1 hour for every_ _25 or 30 hours worked_ _,_ _depending on work location_ _),_ _and_ _additional pay_ _if working_ _on_ _one of_ _eight_ _observed_ _holidays_ _._ _Starbucks also offers_ _eligible partners_ _participation in a_ _401(k)-retirement_ _plan_ _with employer match_ _,_ _a_ _discounted company stock_ _program_ _(S.I.P.), Starbucks equity program_ _(_ _Bean Stock_ _)_ _,_ _incentivized_ _emergency savings,_ _and_ _financial well-being tools_ _._ _Additionally, Starbucks offers_ _100%_ _upfront_ _tuition_ _coverage_ _for a first-time bachelor's degree through Arizona_ _State University's online program_ _via_ _the_ _Starbucks College Achievement Plan_ _, student loan management resources_ _,_ _and access to other educational_ _opportunities_ _._ _You will also have access to backup care_ _and_ _DACA reimbursement._ _Starbucks will_ _comply with_ _any applicable state and local laws_ _regarding_ _employee leave benefits, including, but not limited to providing time off_ _pursuant to_ _the Colorado Healthy Families and Workplaces Act,_ _in accordance with_ _its_ _plans and_ _policies._ _This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative._
_For_ _additional_ _information regarding partner_ _perks_ _and more_ _detailed_ _information_ _regarding_ _benefits, go to_ _starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com)_ _._
_At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate._
_Starbucks is an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law._
_We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply._
_Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ _applicantaccommodation@starbucks.com_ _._
barista - Store# 00719, LIBERTY PLACE
Starbucks Job In Washington, DC
Join us and inspire with every cup! At Starbucks, it's all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks "partners." Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team!
As a Starbucks barista, you'll create the Starbucks Experience for our customers through excellent service and expertly-crafted products. You'll be in an energetic store environment where you'll have the ability to master your food & beverage craft, work alongside friends and meet new people every day. A cup of coffee and smile can go a long way, and we believe our baristas have the power to be the best moment in each customer's day.
You'd make a great barista if you:
* Consider yourself a "people person," and enjoy meeting others.
* Love working as a team and appreciate the chance to collaborate.
* Understand how to create a great customer service experience.
* Have a focus on quality and take pride in your work.
* Are open to learning new things (especially the latest beverage recipe!)
* Are comfortable with responsibilities like cash-handling and store safety.
* Can keep cool and calm in a fast-paced, energetic work environment.
* Can maintain a clean and organized workspace.
* Have excellent communications skills.
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
Benefit Information
Summary of Experience
* No previous experience required
Basic Qualifications
* Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
* Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
* Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
* Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
* Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
* Available to perform many different tasks within the store during each shift
Required Knowledge, Skills and Abilities
* Ability to learn quickly
* Ability to understand and carry out oral and written instructions and request clarification when needed
* Strong interpersonal skills
* Ability to work as part of a team
* Ability to build relationships
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com.
At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
Director Strategic Alliances
Bethesda, MD Job
Purpose: The purpose of the Director Strategic Alliances is to execute the Company's strategic plan for active Airport Concession Disadvantaged Business Enterprise (DBE) participation and contract growth. The Director enriches the Company's reputation to the industry with airport clients and with national associations, and also ensures the organizational training of and ongoing compliance with the Company's national DBE programs.
Essential Functions:
Actively participates in pertinent associations and committees (AMAC, AAAE, ACI, NMSDC, MBDA etc.) to further Company's objectives relative to DBEs
Prepares background information in support of VPSA participation in presentations to airport staff, city/authority officials, senior management committees, etc.
Prepares and gives presentations at industry outreach events and RFP oral interviews
Consolidates deal terms from Business Development for inclusion in JV/Sublease/Supplier agreements to ensure all bid documentation is current, complete and accurate; ensures DBE candidates are properly qualified, certified, and ready to propose
Works with Design & Construction, Procurement, and Supply Chain to identify consultant/contractor and supplier diversity opportunities for possible leverage for HMSHost in competing for contracts
Facilitates ongoing Director of Operations training; assists VP Strategic Alliances in diagnosing and troubleshooting when company, subtenant, or joint venture partner expectations are not being met
Ensures that JV Members' and Management Committee meetings are occurring; maintains standard template identifying minimum meeting requirements (e.g. agendas, economic reviews, minutes, etc.)
Follows up on implementation of corrective measures to ensure contract compliance, including DBE Joint Ventures and DBE Subleases
Supports VPSA in efforts to influence governmental regulators in adopting policies consistent with company's DBE best practices, as well as to garner support and recognition of company DBE program; follow up on industry and media feedback
Supports and facilitates cross-departmental integration on DBE related items (Development, Operations, Procurement, Design & Construction, JV Accounting, ISC)
Reporting Relationship: Reports into VP Strategic Alliances
Major interdependencies: Business Development, Culinary, Marketing & Communications, Supply Chain, Design & Construction, Human Resources
Minimum Qualifications, Knowledge, Skills, and Work Environment:
The combination of education and professional experience must be at least 5-7 years:
In a technical role: Requires 5-7 years of experience engaged in developing and delivering Strategic Alliance programs
A bachelor's degree in a program related to the functional area can count for 3 of the requirement
An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of the requirement
In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
Experience working with the minority community, government entities such as the FAA, airport commissions and staff, and city governments
Specialized Training
Training that leads to a demonstrated working knowledge of the government contracting process
Training that leads to strong analytical skills and excellent business judgment with the ability to communicate persuasively at all levels of management
Specialized Skillset/Competencies/Traits
Demonstrated successful track record managing highly visible relationships with both public and private clients and stakeholders (City Councils, Airport authorities, developers, landlords, DBEs, Unions, and joint venture partners)
Business acumen and also has the mindset required to understand the long-term implications of decisions and to advance the organizations goals
Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Travel/Location
Requires regular travel to airport locations, as well as a presence in F&B and Retail Centers of Excellence
Disclaimer
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Hudson and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Department Manager
Chesapeake, VA Job
Department Manager - McDonalds company-owned and independent Owner-Operator restaurants are staffed by great people, and right now were looking for more of them. People interested in satisfying careers with competitive benefits. People interested in growing and advancing. People with lots to offer. People like you. If youre interested (and we sure hope you are), lets get together.
Benefits of working for JL-JKM/LJ-JKM Enterprises include;
Tuition assistance through Archways to Opportunity
Discounts through PerkSpot
Food discount
Referral Bonus Program
Wage and Performance Reviews
Free Uniforms
Part - Time Positions and Advancement Opportunities
Insurance after meeting the requirements including medical, dental and vision
Competitive Wages, Flexible Hours
401k Plan
Job Requirements
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.
The Guest Service Department Managers responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCaf and Drive-Thru areas are organized for the best service.
The Kitchen Department Managers responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.
The People Department Managers responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This managers responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.
Additional Information
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonalds Corporation or McDonalds USA, LLC. This means the independent franchisee, and not McDonalds Corporation or McDonalds USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonalds Corporation or McDonalds USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees employees. If you are hired for this job posting, the independent franchisee, and not McDonalds Corporation or McDonalds USA, LLC, will be your employer.
This job posting contains some general information about what it is like to work in a McDonalds restaurant, but is not a complete job description. People who work in a McDonalds restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.Required qualifications:
18 years or older
Legally authorized to work in the United States
Salaried General Manager
Virginia Beach, VA Job
General Manager - McDonalds company-owned and independent Owner-Operator restaurants are staffed by great people, and right now were looking for more of them. People interested in satisfying careers with competitive benefits. People interested in growing and advancing. People with lots to offer. People like you. If youre interested (and we sure hope you are), lets get together.
Benefits of working for JL-JKM/LJ-JKM Enterprises include;
Tuition assistance through Archways to Opportunity
Discounts through PerkSpot
Food discount
Referral Bonus Program
Wage and Performance Reviews
Free Uniforms
Advancement Opportunities
Insurance after meeting the requirements including medical, dental and vision
Competitive Wages, Flexible Hours
401k Plan
Job Requirements
The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonalds critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The General Manager works with his/her leader to set the restaurants goals and creates a plan to achieve the goals.
To meet restaurant goals, the General Manager doesnt work alone. He or she leads a team of Department Managers that has specific responsibilities in the restaurant. This means helping the Department Managers to set their own goals, following up on their progress, and providing coaching and direction to improve their Departments. By improving the Departments, the restaurant improves!
The General Manager may also be responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future.
Additional Information
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonalds Corporation or McDonalds USA, LLC. This means the independent franchisee, and not McDonalds Corporation or McDonalds USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonalds Corporation or McDonalds USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees employees. If you are hired for this job posting, the independent franchisee, and not McDonalds Corporation or McDonalds USA, LLC, will be your employer.
This job posting contains some general information about what it is like to work in a McDonalds restaurant, but is not a complete job description. People who work in a McDonalds restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.
Required qualifications:
18 years or older
Legally authorized to work in the United States
Catering Lead
Ashburn, VA Job
PANERA CAFE CATERING LEAD
Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed-every day, in every way. Come join the fun!
Panera Perks:
Competitive pay
Eligible for increases based on performance
Free Meals on shifts
Career Growth Opportunities
Paid vacation & holidays for full-time team members
Medical, dental, vision, life insurance & 401(k) with match available
Are you friendly, motivated, and hard-working? Up for a challenge? Ready to grow? If so, you'll thrive on our team.
Our Catering Leads bring Panera to the community.
As a Catering Lead at Panera, you are key to the success of our catering business. You help customers plan and select great Panera food for their events, you support their questions and needs, and you make sure their food is delivered when and how they need it.
As a Catering Lead at Panera, you are asked to:
Own the success of our catering operations
Communication with and support our catering customers
Manage the production of catering orders
Personally deliver orders to customer events
Ensure extraordinary guest experiences
Help build our cuture of Warmth, Belonging, Growth, and Trust
Step in and support your manager and team
This opportunity is for you if:
You have great communication skills
You love working with people
You're a self-starter who can meet goals with limited supervision
You like the hustle and bustle of the hospitality industry
You have excellent organizational and time-management skills
Must have valid driver's license, acceptable automobile insurance, and “smart” cell phone
You have your own vehicle that you can use for delivering orders, and you have an acceptable driving record
You have food or retail experience (preferred but not required)
You want to partner with a fun, energized team that can work hard and laugh often
You're committed to food safety and health safety
You are at least 18 years of age.
You're passionate about our Guiding Values and Behaviors:
Warmth for guests: Making people smile
Bold thoughts, brave actions: Learning, growing, and taking risks
Own it: Finding solutions and taking initiative
Win together: Working (and winning) as a team
Inspire and celebrate: Having fun and celebrating success
Rooted in respect: Seeing the best in others
Growth Opportunities at Panera:
A Path to Success: Most of our retail managers started as hourly associates. Our career path program helps you get there.
Skills and Training: Every day at Panera we help build your skills and prepare you for a strong career-whatever your goals may be.
Nationwide Opportunities: We open about 100 new cafes each year-so you'll have plenty of chances to move or grow with us.
___
Around here, every day starts with a fresh batch of bread and a thousand possibilities.
Get ready to rise.
__
Equal Opportunity Employer and Affirmative-Action Employer
601011 Ashburn, VA - Greenway Corporate Drive
Call Center Associate
Remote or East Lansing, MI Job
The Call Center Associate manages all internal and external store/customer support communications. This includes providing initial troubleshooting for store support requests and fielding store support tickets/calls for all Home Office departments. This role manages initial and ongoing customer feedback communications with stores and Home Office via our support platform(s) (email, social media, telephone, etc.). They will also provide BIGGBY rewards account/card management services to customers.
The Call Center Associate will provide excellent customer service, gather essential information, and escalate more complex issues as needed. They are able to handle both customer service and basic technical troubleshooting.
Job Type: Full Time, Remote
Shift: Sunday - Thursday, 5:00 am - 1:00 pm EST (subject to change based on team needs)
* Training schedule will be Monday - Friday, 8:00 am - 5:00 pm EST
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide live support and ticket resolution to BIGGBY store owners, employees, and Area Representatives via the internal call line and ticketing platform.
* Initial troubleshooting and ticket creation/management/resolution includes:
* Store level operational issues regarding technology/software programs
* Assistance with and resolution of questions related to day-to-day operations
* Provide initial and ongoing support in the form of troubleshooting and ticket creation/management/resolution for consumers and Home Office staff using the BIGGBY Hotline and ticketing platform.
* Serve as first point of contact and liaison for end consumer feedback, including but not limited to: staff, service, store and product feedback
* Provide BIGGBY reward card and account management services, including, but not limited to:
* Consumer profile updates and instructions
* Investigating and resolving rewards and balance discrepancies
* Troubleshooting consumer facing app and online ordering functionality issues
* Escalate unresolved issues to next-level support
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Minimum Requirements
Education
* High School Diploma or equivalent required
Experience
* 1 year of customer service/retail experience required
* 1 year of call center experience highly preferred
* 1 year of BIGGBY COFFEE Store experience preferred
Knowledge
* Proficient in MS Office Suite
* Knowledge of Fresh Desk Ticketing platform (or similar system) highly preferred
* Experience in triaging and troubleshooting issues
Ability
* Basic IT and operational troubleshooting abilities preferred
* Ability to maintain professional and calm demeanor in critical incidences
* Must be able to communicate clearly in written and spoken English
* Excellent communication skills, both written and verbal, with a customer service-oriented mindset
* De-escalation skills
* Problem-solving mindset
* Ability to multitask and work cooperatively with others
* Prioritize tasks based on urgency and importance
* Detail oriented
* Analytical skills
* Ability to excel in a remote work environment, both independently and as a member of a team
* Ability to manage stress and conflicts in a work setting
Physical Requirements
* Prolonged periods of seated work
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements
* Reliable internet and setting to perform job remotely
* Non-traditional work hours required
This job posting is intended to build a pipeline of potential candidates for future opportunities. While we are not actively hiring for this role at this time, we encourage interested applicants to submit their information for consideration when a position becomes available. Applications will be reviewed periodically, and qualified candidates may be contacted as future needs arise.
COMPANY OVERVIEW
At BIGGBY COFFEE we are committed to supporting people in building a life they love! We are an aspiring conscious company and we are always looking for individuals to join our team who possess a desire to grow and a willingness to share as a professional and individual. We are a 100% franchise company that has grown to almost 400 locations in 13 states since we started in 1995!
BIGGBY COFFEE fanatics consume about 2,500,000 pounds of coffee a year. By 2028, we plan to be 100% farm-direct. Farm-Direct means that we buy directly from the coffee producer and eliminate as many of the unnecessary people in the middle. In turn, those savings go to the farmer to ensure their economic viability and prosperity. Join us on our mission to put a Name, a Face, and a Place to every cup of coffee we serve.
VALUES & BENEFITS
At BIGGBY COFFEE we are committed to supporting people in building a life they love. Acceptable candidates will possess a desire to grow and a willingness to share as a professional and individual. Our core values are:
Love Unconditionally - Have faith in people and assume their good intentions. Extend grace at no extra charge and illuminate every interaction with love.
Embrace Growth - Harness the power of limitless possibilities - take risks, fail fast, adapt, grow.
Live Consciously - Be present, self-aware, and mindful of others. Know who I am and who I want to be. Always have a positive impact on those around me.
Have Courage - Recognize fear, but challenge what I am afraid of. Be bold, take leaps and embrace the potential to fail. Do the brave thing.
Kick-Ass - Work with enthusiasm, intensity, and passion. Stay focused and give it everything I've got. Push limits and go beyond expectations.
BENEFITS & PERKS
As a full-time Home Office employee, you would receive a variety of benefits including:
* 5 days of vacation days as a new hire. Vacation days will then increase with your tenure.
* 12 PTO days, 2 Floating Holidays, and 3 Volunteer Days per calendar year.
* 13 Company-Paid holidays per year.
* A paid sabbatical after every 5 years of employment.
* Family Care Plan (maternity/paternity)
* Bereavement days
The BIGGBY COFFEE Corporate Office also offers ST/LT disability, 401K w/ employer match (up to 4%), $100,000 company-paid life insurance, and medical, dental, & vision insurance.
We also offer numerous perks including a remote office set-up bonus, a fixed monthly allotment, flexible scheduling, a wellness program, discounted pet insurance, discounted BIGGBY merchandise, discounted college tuition through Davenport University, and more!
BIGGBY COFFEE loves you for who YOU are. We exist to love people and that includes you! Global Orange Development, LLC is an Equal Opportunity Employer. We encourage and welcome all applicants, whether a member of the LGBTQ+ community, people with disabilities, Black, Indigenous, and all other People of Color. BIGGBY is striving to be a safe place for you to be you and does not discriminate on the basis of actual or perceived race (including traits historically associated with race including but not limited to, hair texture and hair styles), color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
* Candidates will be placed in the salary range based on relevant skills and experience requested for the role.
Applicants must reside or relocate to a state the BIGGBY COFFEE Home Office is registered to conduct business in, which are MI, OH, MA, CT, SC, and KY.
Overnight Shift Manager
Virginia Beach, VA Job
Shift Manager - McDonalds company-owned and independent Owner-Operator restaurants are staffed by great people, and right now were looking for more of them. People interested in satisfying careers with competitive benefits. People interested in growing and advancing. People with lots to offer. People like you. If youre interested (and we sure hope you are), lets get together.
Benefits of working for JL-JKM/LJ-JKM Enterprises include;
Tuition assistance through Archways to Opportunity
Discounts through PerkSpot
Food discount
Referral Bonus Program
Wage and Performance Reviews
Free Uniforms
Part - Time Positions and Advancement Opportunities
Insurance after meeting the requirements including medical, dental and vision
Competitive Wages, Flexible Hours
401k Plan
Job Requirements
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.
Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonalds standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
As a Shift Manager, you may be responsible for:
Food Safety
Internal Communication
Inventory Management
Daily Maintenance and Cleanliness
Managing Crew
Quality Food Production
Exceptional Customer Service
Safety and Security
Scheduling
Training
Additional Information
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonalds Corporation or McDonalds USA, LLC. This means the independent franchisee, and not McDonalds Corporation or McDonalds USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonalds Corporation or McDonalds USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees employees. If you are hired for this job posting, the independent franchisee, and not McDonalds Corporation or McDonalds USA, LLC, will be your employer.
This job posting contains some general information about what it is like to work in a McDonalds restaurant, but is not a complete job description. People who work in a McDonalds restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.Required qualifications:
18 years or older
Legally authorized to work in the United States
Contractor - Sales Operations Specialist (Remote)
Remote or Commack, NY Job
Join our dynamic team as a Sales Operations Specialist in a contractor/temporary role, where you'll play a pivotal role in driving efficiency and customer satisfaction within Peet's CPG Direct channel. Reporting directly to the CPG Direct Sales Operations Manager, you'll ensure seamless order execution, timely deliveries, and robust revenue generation for the company. If you're a proactive problem-solver with a passion for operational excellence and experience in the fast-paced world of CPG, we want to hear from you!
This is a remote role, with the expectation to work East Coast hours (EST).
The target hourly rate is $35.00/hour.
What You'll Do (A Day in the Life):
* Build and maintain strong partnerships with internal cross-functional teams as well as external partnerships with our customers.
* Own the end-to-end purchase order execution process (O2C), ensuring timely and accurate delivery while meeting customer expectations and compliance requirements.
* Act as the main point of contact for sales operational customer needs, balancing customer satisfaction with internal efficiency.
* Investigate and resolve customer-related issues, identifying root causes and developing scalable solutions to prevent future disruptions.
* Monitor and maintain high levels of quality, accuracy, and consistency in CPG sales operations processes.
* Proactively identify and implement opportunities to streamline workflows, reduce errors, and improve overall operational performance.
Key Responsibilities:
* Act as the operational lead for high volume customers, managing the entire order lifecycle-from EDI order receipt to invoicing.
* Maintain a deep understanding of CPG sales operations best practices, ensuring compliance with customer requirements (e.g., on-time delivery, case-fill rates, OTIF metrics).
* Collaborate with Fulfillment and Shipping teams to prioritize and resolve issues, ensuring operational efficiency and minimal disruptions.
* Provide customers with regular updates on order and shipment statuses while troubleshooting logistics issues to maintain strong service levels.
* Organize and update customer-specific SOPs, routing guides, and compliance documentation on SharePoint.
* Coordinate with Freight Brokers
* Monitor and improve adherence to retailer scorecard metrics (e.g., OTIF, fulfillment accuracy, and invoice compliance).
What You Bring (Qualifications):
* 2-3 years of experience in Sales Operations, Supply Chain, or Sales Planning within the Food & Beverage, CPG, or Retail industries.
* Bachelor's degree
* In-depth understanding of CPG Sales Operations processes, including order management, EDI workflows, and retailer compliance standards.
* Proficiency in Microsoft PowerPoint, Excel, SharePoint, and Outlook.
* Strong communication and relationship-building skills with internal and external stakeholders.
* Proven ability to manage and prioritize tasks in a fast-paced, high-pressure environment.
* Attention to detail and a proactive approach to identifying and solving operational issues.
* Self-starter mindset with creative problem-solving abilities and a focus on continuous improvement.
Preferred Skills (Nice to Have):
* Experience managing CPG retailer portals (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online).
* Familiarity with retailer compliance requirements, such as OTIF, case-fill rates, and deduction management.
* Familiarity with ERP tools (Microsoft D365 preferred), Power BI, Zendesk, SPS Commerce, and Smartsheet.
* Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, and retail math.
* Tech savvy, or willingness to learn.
With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance
* *Tuition reimbursement
* Employee assistance program
* Training and exciting career growth opportunities
* Referral program - refer a friend and earn a bonus
* Benefits may vary by position so ask your recruiter for details.
Airport Location: Baltimore F&B Advertised Compensation: $4.48 to $5.00
Summary:
The Server is responsible for taking food and beverage orders; entering orders quickly and in proper sequence; serving food and beverages for guests in their section as well as other sections; coordinating with the kitchen to ensure timely service and quality of the food; and providing the highest quality of service to the customer at all times; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General Manager depending up local requirements.
Essential Functions:
Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, observes guests to respond to any additional needs Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins, etc Presents check for payment and provides change as needed Follows HMSHost customer service, adult beverage and cash handling policies and procedures Keeps station clean, sets up and takes down station tables appropriately
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Must meet state minimum age for serving alcoholic beverages Requires at least 6 months of closely related serving experience, work experience in high volume or fast casual dining restaurant environment preferred Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner Requires the ability to lift and/or move up to 20 lbs Requires the ability to walk, bend, twist, and stand to perform normal job functions Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers Frequently immerses hands in water and water diluted with chemical solutions
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
Source: HMSHost
Associate
California, MD Job
Are you ENTHUSIASTIC and GOOD with PEOPLE? Do you need a PART TIME and FLEXIBLE JOB? Would you like to be a part of a TEAM and receive EXCELLENTmeal discounts? How about a job you can be PROUD of? One that serves CLEAN, FRESH FOOD? We are seeking High Energy, Positive individuals that like to make customers smile!
If you are tired of looking for that PERFECT OPPORTUNITY,
LOOK NO FURTHER and JOIN the PANERA BREAD TEAM!
As an Associate, you will work in a CLEAN, FUN, FAST PACED ENVIRONMENT, with many opportunities for GROWTHand ADVANCEMENT.
* Flexible Scheduling! (around school, extracurricular activities or other jobs)
* General hours of operation from 6:00am - 9:00pm (some cafes and times vary)
* You can work 15-40 hours a week!
* MUST be 16 years old
APPLY NOW!
Isn't it time for you to LOVE your Job?
PANERA BREAD IS A DRUG FREE WORK ENVIRONMENT
Hourly Shift Coordinator
Baltimore, MD Job
The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.
Summary Of Essential Duties And Responsibilities:
Profitability
Follows all cash control and security procedures (e.g. safe counting, cash drawers)
Maintains inventory by performing Daily and Weekly inventory inspections
Receives inventory truck orders
Guest
Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
People
Provides coaching and feedback to Team Members to increase the restaurant team's capabilities and raise restaurant performance
Operations
Sets an example for Team Members by working hard to implement shift plan and drive operational results
Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
Motivates Team Members during the shift on each of the workstations
Reviews restaurant results to identify successes and areas for improvement
Ensures that restaurant upholds operational and brand standards
Qualifications And Skills:
Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
1-2 years of previous quick service restaurant experience
Demonstrated understanding of guest service principles
Available to work evenings, weekends, and holidays
Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
This job is posted via Workstream
Sr Mgr, Starbucks Coffee Brand
Bethesda, MD Job
Purpose: The Senior Manager, Starbucks & Coffee Innovation Brand provides support and assists in driving Starbucks operations towards exceeding $600 million annually in sales. Essential Functions: * Ensures execution of the Starbucks strategic operating plan in collaboration with internal stakeholders and Starbucks liaisons, aligning it with both Starbucks brand and Avolta goals and objectives
* Orchestrates seamless implementation of marketing initiatives, promotional offers, and IT enhancements for customers and associates across diverse platforms
* Serves as a key support pillar during the integration of US and Canada locations into the new Starbucks Connect Program; enables the introduction of Mobile Order and Pay at airports and driving year-over-year transactional growth exceeding 18%
* Implements and manages virtual training platforms for field teams; supports field leadership to sustain effective training practices to achieve increased retention rates
* Manages communications between Starbucks and 6,000+ field associates and managers to ensure brand integrity and performance standards; offers consultancy and support to branch leadership in resolving instances of non-compliance with Starbucks brand standards or Airport Authority regulations
* Conducts on-site visits with management to support improvement of inventory management, procurement, scheduling, training, and retention
* Partners with the brand and field operations to establish training stores, incentive plans, marketing, and promotional materials
* Analyzes KPIs and performs audits to determine actual operational conditions; acts as a consultant to field operations to lay out improvement action plans
* Supports all new openings and re-openings for the assigned brands, identifying and resolving barriers to successful openings and implementation of brand standards
* Provides People & Culture and Operations with brand training requirements, staffing requirements, and hiring levels to ensure successful openings
* Plans and coordinates roundtable discussions within Operations to ensure consistent goals, policies, communications, procedures, and practices
Reporting Relationship: The Senior Manager, Starbucks and Coffee Innovation Brands reports to the Vice President of Starbucks and Coffee Innovation
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Education and Experience: The combination of education and professional experience must exceed 6 years:
* In a leadership role: Requires 2 years of experience supervising a team of professionals engaged in executing Operations programs
* In a technical role: Requires 6-8 years of Operations experience engaged in delivering brand support
* A bachelor's degree in a program related to the functional area can count for 3 of the 6-year requirement
* An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of 6-year requirement
* In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
* Specialized Skillset/Competencies/Traits
* Requires intermediate proficiency with Microsoft Office applications to analyze data, create reports, correspondence, and presentations
* Requires effective influence and persuasive skills to motivate performance among team members outside of direct reports; requires the ability to communicate and collaborate effectively with company leadership and brand representatives
* Ability to assess key metrics to determine operational conditions
* Business acumen and also has the mindset required to understand the long-term implications of Operations planning and to advance the organizations goals
* Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
* Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Location/Travel:
* Location: This position may be remote but should be located near a metropolitan airport
* Travel: This position requires the ability to travel to airport locations up to 70% of the time
Disclaimer:
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Source: HMSHost
Host/Hostess
Baltimore, MD Job
With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance
* *Tuition reimbursement
* Employee assistance program
* Training and exciting career growth opportunities
* Referral program - refer a friend and earn a bonus
* Benefits may vary by position so ask your recruiter for details.
Airport Location: Baltimore F&B Advertised Compensation: $13.55 to $15.50
Summary:
The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager.
Essential Functions:
Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times Maintains and updates restaurant seating charts Proper set up and maintenance of the Dining Room areas before serving Assists with maintaining sufficient stock of roll up silverware for the incoming shift Seats guests and advises them on menus and beverage choices based on required in-depth
knowledge
Oversees the delivery and servicing of food and beverages Liaises between kitchen staff and floor staff to ensure the guests' experience meets concept/company standards Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times Patrols assigned station, refilling water and coffee, removing service items and condiments per
establishment procedures
Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Customer service and cash handling experience preferred Excellent organization skills Ability to read and interpret restaurant's seating chart Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and
outgoing manner
Ability to bend, twist, and stand to perform normal job functions Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
Source: HMSHost
Manager Trainee
South Boston, VA Job
Shift Manager trainee with open availability and QSR experience starting $16! Apply today!! This posting is for shift manager jobs with a Virginia independent McDonald's franchisee location. Shift Manager benefits: * Insurance benefits, including: medical, dental, vision, life, disability
* Uniforms and world-famous food provided
* Paid vacation time
* College-level tuition assistance is 3,000 annually for shift managers
* Employee assistance program
* Discounts for multiple services and products from national retailers and services
* We are closed for Thanksgiving and Christmas days
Qualifications:
* Restaurant management experience preferred, but not required
* ServSafe Certification, preferred, not required
* Open availability and/or weekend and/or dedicated shift availability a plus
* A valid driver's license
* Must be 18 years or older to be a manager
* All applicants are subject to a background check
Our hiring process: Answer Olivia's brief questions and you will receive a link to complete an application (it's a really short application!) Then, close the THANK YOU tab and Olivia will send you schedules for you to choose when to meet with the hiring manager. If you need help - send a text message - we'll get back to you ASAP!
All you'll need is the energy and willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. Candidates must meet availability and experience qualifications to receive the starting $16 an hour for experience and availability; minimum is fourteen for shift manager who require flexible hours; and thirteen for manager trainee. All rates are based on experience and availability, with potential pay increases through biannual reviews.
This McDonald's is part of an independent family-owned and operated organization that is committed to our employees. McDonald's franchise and corporate-owned restaurants have procedures focused on the safety and well-being of our team, our customers, and our community - start moving forward safely today! We are a drug-free workplace.
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
This job posting contains some general information about what it is like to work in this restaurant, but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.
Director Operations II
Norfolk, VA Job
With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance
* *Tuition reimbursement
* Employee assistance program
* Training and exciting career growth opportunities
* Referral program - refer a friend and earn a bonus
* Benefits may vary by position so ask your recruiter for details.
Airport Location: Norfolk International Airport Advertised Compensation: $82,435.00 to $105,988.00
Purpose:
The purpose of the Director of Operations II role is to direct all revenue generating and operations activities of the location, primarily through a team of restaurant managers and support staff, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned F&B Multi-Unit Manager(s), General Manager(s)and staff accountable. The DO-II is responsible for building a successful relationship with the Landlord, Unions, DBE/Joint Venture Partners, and other stakeholders. The DO-II uses broad discretion and judgement to make great leadership decisions.
Essential Functions:
Open and Close
Ensures all F&B Multi-Unit Managers, GMs and leadership staff recognize the importance of preparing each restaurant for next day opening, holding leaders accountable for executing all closing and opening checklist/requirements Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved Develops, maintains, and fosters growth of landlord, brand and DBE partner relationships
Staffing/Deployment
Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community Authorizes hiring, firing, advancement, promotion or any other status change of location associates Responsible for scheduling managers to ensure the branch has a leader-decision maker on site during all hours of operations, and that all restaurants have a person-in-charge on site during all operating hours. Holds F&B Multi-Unit Managers, GMs and leadership staff accountable for on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes. Ultimate accountability for ensuring the collection of terminated employee badges, communicating terminations to HR Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives; accepts, understands, adopts, trains and champions all Employee Engagement behaviors Supports company recognition initiatives and develops and implements plans that will motivate and recognize restaurant staff for their contributions and performance, including using Shout-Out tools and materials. Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives Regularly meets and collaborates with the VPO/RDO about issues, decisions, people, and strategy, communicates leadership's vision and goals to branch leadership. Engages with Ops Controller and regional leadership on financial decisions and enacting needed controls. Makes purchasing decisions for repairs, maintenance and supplies. Is aware of Loss prevention concerns and escalates those concerns to LP personnel.
Product Availability/Working Equipment
Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures Ensures restaurants receive goods, process invoices, contact vendors for supply chain issues/product availability. Ensures F&B Multi-Unit Managers, GMs and leadership staff are proficient in company used tools like MIV, Crunch Time, Kronos and other programs as utilized by the company. Monitor/maintain restaurant equipment, schedule routine service or repairs as needed. Champions minimization of waste, records as needed and participates in food donation program.
Brand Knowledge/Proficiency
Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary Embraces technology and inspires employees to understand and adopt new technologies implemented by the company Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards Develops and implements creative strategies to increase revenue
Visual/Vibe/Appeal
Manages the day-to-day activities of associates within the branch Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders Recognizes, understands, and utilizes subordinate leaders' strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
Safety
Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law Holds F&B Multi-Unit Managers, GMs and leadership staff accountable for ensuring all safety standards are understood and met Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements. Understands and performs all Health and Safety activities as specified in the Manager's Guide to Associate Health and Safety
Important information, reporting relationship, and similar roles
The Director of Operations - II position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests. The position typically reports to the Regional Director of Operations within the assigned region. The Director of Operations - II position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor GM and restaurant associates' work activities during these different days and times. The Director of Operations - II position is the first position in a series of branch level leadership positions of increasing scope and complexity.
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
Source: HMSHost
Call Center Associate - Part Time
Remote or East Lansing, MI Job
The Call Center Associate manages all internal and external store/customer support communications. This includes providing initial troubleshooting for store support requests and fielding store support tickets/calls for all Home Office departments. This role manages initial and ongoing customer feedback communications with stores and Home Office via our support platform(s) (email, social media, telephone, etc.). They will also provide BIGGBY rewards account/card management services to customers.
The Call Center Associate will provide excellent customer service, gather essential information, and escalate more complex issues as needed. They are able to handle both customer service and basic technical troubleshooting.
Job Type: Part Time, Remote
Shift: Various shift types available, nights and weekends may be required
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide live support and ticket resolution to BIGGBY store owners, employees, and Area Representatives via the internal call line and ticketing platform.
* Initial troubleshooting and ticket creation/management/resolution includes:
* Store level operational issues regarding technology/software programs
* Assistance with and resolution of questions related to day-to-day operations
* Provide initial and ongoing support in the form of troubleshooting and ticket creation/management/resolution for consumers and Home Office staff using the BIGGBY Hotline and ticketing platform.
* Serve as first point of contact and liaison for end consumer feedback, including but not limited to: staff, service, store and product feedback
* Provide BIGGBY reward card and account management services, including, but not limited to:
* Consumer profile updates and instructions
* Investigating and resolving rewards and balance discrepancies
* Troubleshooting consumer facing app and online ordering functionality issues
* Escalate unresolved issues to next-level support
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.
Minimum Requirements
Education
* High School Diploma or equivalent required
Experience
* 1 year of customer service/retail experience required
* 1 year of call center experience highly preferred
* 1 year of BIGGBY COFFEE Store experience preferred
Knowledge
* Proficient in MS Office Suite
* Knowledge of Fresh Desk Ticketing platform (or similar system) highly preferred
* Experience in triaging and troubleshooting issues
Ability
* Basic IT and operational troubleshooting abilities preferred
* Ability to maintain professional and calm demeanor in critical incidences
* Must be able to communicate clearly in written and spoken English
* Excellent communication skills, both written and verbal, with a customer service-oriented mindset
* De-escalation skills
* Problem-solving mindset
* Ability to multitask and work cooperatively with others
* Prioritize tasks based on urgency and importance
* Detail oriented
* Analytical skills
* Ability to excel in a remote work environment, both independently and as a member of a team
* Ability to manage stress and conflicts in a work setting
Physical Requirements
* Prolonged periods of seated work
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Requirements
* Reliable internet and setting to perform job remotely
* Non-traditional work hours required
This job posting is intended to build a pipeline of potential candidates for future opportunities. While we are not actively hiring for this role at this time, we encourage interested applicants to submit their information for consideration when a position becomes available. Applications will be reviewed periodically, and qualified candidates may be contacted as future needs arise.
COMPANY OVERVIEW
At BIGGBY COFFEE we are committed to supporting people in building a life they love! We are an aspiring conscious company and we are always looking for individuals to join our team who possess a desire to grow and a willingness to share as a professional and individual. We are a 100% franchise company that has grown to almost 400 locations in 13 states since we started in 1995!
BIGGBY COFFEE fanatics consume about 2,500,000 pounds of coffee a year. By 2028, we plan to be 100% farm-direct. Farm-Direct means that we buy directly from the coffee producer and eliminate as many of the unnecessary people in the middle. In turn, those savings go to the farmer to ensure their economic viability and prosperity. Join us on our mission to put a Name, a Face, and a Place to every cup of coffee we serve.
VALUES & BENEFITS
At BIGGBY COFFEE we are committed to supporting people in building a life they love. Acceptable candidates will possess a desire to grow and a willingness to share as a professional and individual. Our core values are:
Love Unconditionally - Have faith in people and assume their good intentions. Extend grace at no extra charge and illuminate every interaction with love.
Embrace Growth - Harness the power of limitless possibilities - take risks, fail fast, adapt, grow.
Live Consciously - Be present, self-aware, and mindful of others. Know who I am and who I want to be. Always have a positive impact on those around me.
Have Courage - Recognize fear, but challenge what I am afraid of. Be bold, take leaps and embrace the potential to fail. Do the brave thing.
Kick-Ass - Work with enthusiasm, intensity, and passion. Stay focused and give it everything I've got. Push limits and go beyond expectations.
BENEFITS & PERKS
As a part-time Home Office employee, you would receive a variety of benefits including:
* Paid medical leave time off
* 13 Company-Paid holidays per year
* 2 Floating Holidays per year
* Volunteer days
* Bereavement days
* 401K contribution and company match
We also offer numerous perks including a remote office set-up bonus, a fixed monthly allotment, flexible scheduling, discounted pet insurance, discounted BIGGBY merchandise, and more!
BIGGBY COFFEE loves you for who YOU are. We exist to love people and that includes you! Global Orange Development, LLC is an Equal Opportunity Employer. We encourage and welcome all applicants, whether a member of the LGBTQ+ community, people with disabilities, Black, Indigenous, and all other People of Color. BIGGBY is striving to be a safe place for you to be you and does not discriminate on the basis of actual or perceived race (including traits historically associated with race including but not limited to, hair texture and hair styles), color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
* Candidates will be placed in the salary range based on relevant skills and experience requested for the role.
Applicants must reside or relocate to a state the BIGGBY COFFEE Home Office is registered to conduct business in, which are MI, OH, MA, CT, SC, and KY.
Sr Mgr, Learning and Talent
Bethesda, MD Job
Purpose:The purpose of the Senior Manager, Learning and Talent Management position is to execute the organization's L&D and talent management strategies for North America, with a focus on analyzing, developing, and delivering learning solutions and talent programs that attract and retain high quality talent, drive engagement and organizational performance. This position also supports the organization's diversity, cultural and change management initiatives.
Essential Functions:
* Partners with internal clients and key stakeholders to identify targeted and scalable learning and performance improvement needs; recommends best-fit learning solution (instructor-led courses, e-learning courses, discussion guides for managers, self-study materials, etc.) and learning objectives based on needs assessment
* Proactively works with subject matter experts to create developmental and functional learning journeys, programs, and talent management materials and solutions (including participant guides, facilitator guides, job aids, videos, handouts, presentation slides, etc.)
* Effectively utilizes software (Storyline, Camtasia, Captivate, and Elucidate) to build e-learning courses that are SCORM and AICC compliant; applies sound principles of instructional design, learner engagement, design thinking, and adult learning theory to all designs
* Evaluates training, development, and talent management program effectiveness and impact on the learners' experience; makes improvement recommendations to ensure manager/leader programs and other learning solutions and interventions are adopted and achieving desired results and ROI
* Develops the desired coaching culture and focus on engagement as a business strategy by identifying, designing, and developing high impact and sustainable learning interventions and engagement resources
* Partners with Director to create, implement, and facilitate leadership onboarding, development, and talent review programs for executives, Operations, and business leaders throughout the organization
* Manages and develops resources and executes on plans to enhance the employee experience and well-being, while fostering and encouraging a diverse, equitable, inclusive, and values driven organizational culture
* Uses structured and effective change management methodology and strategies to assess change, help reduce team member and leader change fatigue, and improve engagement and adoption of regional programs and initiatives
Reporting Relationship:The Senior Manager, Learning and Talent Management reports to the Director of Learning, Development, and Talent Management
Minimum Qualifications, Knowledge, Skills, and Work Environment:
* Education and Experience: The combination of education and professional experience must total at least 6 years:
* In a leadership role: Requires 2 years of experience directly influencing and/or supervising a team of L&D or Operations professionals engaged in executing talent programs in a fast paced, changing environment
* In a technical role: Requires 6-8 years of L&D and Operations experience engaged in developing and delivering high impact learning programs using L&D theories, frameworks, and trends
* A bachelor's degree in a program related to the functional area can count for 3 of the 6-year requirement
* An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of 6-year requirement
* In the industry: 3-5 years Hospitality, F&B and/or Retail experience
* Specialized Training:
* Training that leads to an in-depth understanding of the Learning & Development, talent management, and instructional design areas, particularly focused on engagement and coaching cultures
* Training and experience using learning authoring tools (Camtasia, Articulate Storyline and Rise, Canva, Vyond, Elucidate, PowerPoint, etc.)
* Specialized Skillset/Competencies/Traits
* Strong skills in assessing, designing, developing and implementing learning resources, programs and pathways
* Strong analytical skills and the ability to use data to assess the effectiveness of learning initiatives and make data-driven recommendations to maximize the business impact of learning
* Advanced presentation and facilitation skills (from concept through development), as well as the ability to conduct train the trainer sessions both in person and virtual
* The ability to influence at all levels of the organization; create clarity, alignment, and continuity of talent programs and strategies across the business
* Business acumen and the mindset required to understand the long-term implications of L&D and talent management planning required to advance the organizations goals
* Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances to create efficiencies, remove barriers and identify business solutions that will enhance manager effectiveness and contribute to better business outcomes
* Demonstrated history of creating and maintaining positive work environments through coaching, developing, and influencing teams to achieve common goals
* Location/Travel:
* This position may be based at the F&B Center of Excellence in Bethesda, MD or be remote and located near a major metropolitan airport within the North America region
* Requires ability to travel at least 30% of the time for meetings and to visit branch locations
Disclaimer:
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Source: HMSHost
Sr Director Labor Relations
Bethesda, MD Job
Purpose: The Senior Director of Labor Relations supports the VP of Labor Relations by developing and implementing labor strategies, managing labor relations processes, ensuring compliance with labor laws, and effectively managing union relationships.
Essential Functions:
* Collaborates with senior leadership to develop and implement labor strategies and programs that address workplace disputes and promote a supportive work environment
* Develops and applies policies and procedures, supporting the implementation of best practices for various labor relations issues
* Administers the company's labor strategy at both company and local levels and ensures systems and processes are in place for compliance; provides guidance on dispute resolution, including negotiations, grievances, and arbitration
* Develops and executes bargaining strategies that align with business objectives, working closely with senior Operations leadership and People & Culture
* Leads Collective Bargaining Agreement (CBA) negotiations, as well as the details of each CBA for effective budgeting and planning for assigned region
* Builds and maintains relationships with national and local union organizations; sets parameters for local union interactions
* Coordinates with Finance for CBA-related budgeting and economic considerations
* Partners with Training & Development to create effective management strategies through training and resource development
* Stays informed about current employment trends and regulations to maintain compliance with legal requirements; ensures that policies and procedures are updated as needed
Reporting Relationship: The Senior Director of Labor Relations reports into the Vice President of Labor Relations
Major Interdependencies: Legal, Operations, Finance, Marketing and Communications, Field HR, Training & Development, Total Rewards, and Business Development
Minimum Qualifications, Knowledge, Skills, and Work Environment:
* Education and Experience: The combination of education and professional experience must exceed 10 years:
* In a leadership role: requires 5 years of experience setting Labor Relations strategy, influencing senior level partners, managing outside labor relations consultants and law firms, and maintaining union relationships
* In a technical role: requires 10 years first chair negotiating collective bargaining agreements, representing management in grievances and resolving labor relations issues
* A bachelor's degree in a program related to the functional area can count for 3 of the ten-year requirement
* An MBA, JD, or a master's level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement
* In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
* 5 years of experience with Unite HERE
* Specialized Training:
* Training that leads to an in-depth understanding of NLRA, and state and federal employment regulations and statutes
* Training that leads to an understanding of Canadian collective bargaining
* Specialized Skillset/Competencies/Traits:
* Expert level negotiation, communication, and socialization skills
* Demonstrated ability to negotiate and implement labor agreements at a national level
* Strong business acumen with a strategic mindset for long-term labor relations decisions
* Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population and individual circumstances
* Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
* Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results
* Travel/Location:
* Location: This position can either be remote in the West Region of US or based at the F&B Center of Excellence in Bethesda, MD
* Travel: Requires up to 60% travel to airport locations
Disclaimer:
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Source: HMSHost
Bartender
Baltimore, MD Job
With a career at HMSHost, you really benefit! We Offer * Health, dental and vision insurance * Generous paid time off (vacation, flex or sick) * Holiday pay * Meal and Transportation Benefits * *401(k) retirement plan with company match * *Company paid life insurance
* *Tuition reimbursement
* Employee assistance program
* Training and exciting career growth opportunities
* Referral program - refer a friend and earn a bonus
* Benefits may vary by position so ask your recruiter for details.
Airport Location: Baltimore F&B Advertised Compensation: $4.48 to $5.15
Summary:
The Bartender is responsible for greeting customers, taking drink/food orders, mixing ingredients such as liquor, soda, water, and sugar to prepare cocktails and other drinks, as well as serving beer and other beverages, and completing transactions; communicating ticket times and potential problems to the manager on duty and the servers as necessary; providing the highest quality of service to customers and associates at all times; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General Manager depending up local requirements.
Essential Functions:
Greets customers and takes food order; provides information about products and looks for opportunity to "up-sell" products Follows recipes and/or product directions for mixing beverages Collects payments and operates cash registers for drinks and/or food served following company established cash handling policies and procedures for all transactions; secures all monies at the end of each shift Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests Follows all HMSHost customer service, adult beverage and cash handling policies and procedures Ensures a clean, sanitized and well stocked bar
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Must meet state minimum age for serving alcoholic beverages Requires at least 1 year of closely related bartending experience, work experience in high volume or fast casual dining restaurant environment preferred Requires knowledge of beer, wine, and spirits as well as their preparation and presentation keeping updated on new and revised beverage recipes Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers Requires the ability to lift and/or move up to 40 pounds Cash handling and customer service experience preferred Frequently immerses hands in water and water diluted with chemical solutions
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
Source: HMSHost