STARRY jobs - 22 jobs

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY The Client Services Specialist ensures that STARRY clients have high-quality “Best-in-Class" care and is essential in meeting contract expectations. This role evaluates client eligibility, supports billable services through in-person intake and service planning, and manages service navigation to ensure families are connected with necessary resources. provides support ensuring operational continuity, audit-readiness, and a seamless client experience during peak periods. KEY RESPONSIBILITIES Core Client Access & Intake Answer incoming calls for STARRY services daily and maintain accurate documentation in the Electronic Health Records (EHR) call log. Use EHR systems to gather necessary demographic information and assess client eligibility for services with a focus on empathy and trauma-informed care. Manage intake and enrollment support, ensuring the completion of all state-required documents, including forms and surveys. Support billable services by providing in-person assistance with intake assessments, service planning, and coordination sessions. Service Navigation & Advocacy Provide comprehensive service navigation, utilizing strengths-based guidance and advocacy to help families achieve stability. Deliver basic needs support and “warm” referrals, connecting families with community resources such as food, housing, utilities, and medical care. Conduct follow-ups with clients to ensure that provided resources were appropriate and effective. Help non-eligible clients navigate alternative resources to ensure no family is left without a path forward. Strategic Support & Quality Assurance Regional Resource Mapping: Conduct periodic audits of referral partners across STARRY's 31-county service area to ensure all community leads remain active and accurate. Contract Compliance Monitoring: Perform proactive spot-checks of client files to ensure 100% "audit-readiness" in alignment with contract standards. Enhanced Feedback Loop: Facilitate client satisfaction surveys and exit interviews to gather data that supports continuous service improvement. Waitlist Engagement: Maintain empathetic contact with families on waitlists to provide interim support and ensure they remain engaged with STARRY. Administrative & Crisis Operations Perform end-of-month billing tasks and manage administrative paperwork for providers to ensure timely and accurate documentation. Assign and schedule client appointments to maximize provider capacity. Assess for client safety and provide de-escalation or crisis support in the office environment. Participate in weekly team meetings and in-person meetings as needed. Communicate effectively to ensure a successful overall client experience. QUALIFICATIONS Education: Bachelor's Degree preferred. Experience: Prior experience in crisis support and administrative assistant roles. Communication: Must possess superior written, verbal, and electronic communication skills; ability to represent the STARRY brand professionally to all stakeholders. Technical Proficiency: Strong skills in Microsoft Office Suite and experience using web-based databases/EHR. Attention to Detail: Demonstrated ability to maintain thorough, accurate, and timely documentation to ensure full compliance with state contract requirements. Adaptability: Strong team player willing to support multiple offices in a fast-paced, high-growth environment. Travel/Transport: Maintain reliable transportation to assist with various office administrative needs and travel for in-person client support across the service region. Compliance: Approved criminal background check and ability to satisfy all state and contract requirements for employment.

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: 0-17 years of age; Runaway youth (either currently or threatening); Truant youth; Abused child (experiencing abuse, insufficient for DFPS case); At-risk youth for other behavioral problem; Youth involved in deferred prosecution with juvenile probation; Youth placed in residential care for family conflict to reunify family. What you'll do Read and respond to office and agency emails and reports (all correspondence) Attend meetings (within & outside the agency) Travel to satellite locations, as needed Maintain accurate mileage records Complete monthly statistical sheets with outcome measures Computer skills to organize materials, narratives, correspondence, etc. Obtain initial psychosocial assessment information and incorporate into client's plan of service Meet service goals of at least 15 sessions per week, billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) Maintain a caseload of a minimum of 20 clients receiving weekly and/or biweekly services (as assigned by supervisor) Coordinate with all school districts within the service area Inform community of STARRY Program (Outreach) Generate an individualized plan of service for each client Complete accurate case notes within 48 hours of providing service to clients Serve as a resource to the client and family to achieve plan of service goals Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) Maintain confidentiality of clients Provide sessions two evenings a week and participate in weekend events as needed Utilize approved evidence-based and promising practices Conduct groups within the guidelines of contract Provide in-person crisis intervention services as needed Provide group, individual and family sessions Utilize healthy coping skills to reduce secondary trauma Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Bachelor's degree in social work or related field. Experience: One year experience in related area. Approved criminal background report. Able to satisfy all applicable requirements and DFPS standard requirements Good problem solving and decision-making skills Capable of maintaining a flexible work schedule Must be self-motivated with good organization and time management skills Commitment to Trauma-Informed Care Must possess good written, verbal, social media, and electronic communication skills Able to organize, file, and retrieve information Flexible and adaptable, able to make changes as needed to meet expectations Very strong attention to detail Able to operate office machines (e.g. copy, telephone, transcriber, fax) Must be computer literate with ability to maintain records electronically Must be self-motivated with good organizational and time management skills Strong commitment to the mission and vision of STARRY Other: Reliable transportation

About the role This is a part-time role of up to 28 hours per week. The Counselor I position is responsible for providing counseling and case management services to youth 6-17 years of age and families participating in the FAYS program. The Counselor I works with families in the community meeting FAYS eligibility requirements: (1) 6-17 years of age; (2) Runaway youth (either currently or threatening); (3) Truant youth; (4) Abused child (experiencing abuse, insufficient for DFPS case); (5) At-risk youth for other behavioral problem; (6) Youth involved in deferred prosecution with juvenile probation; (7) Youth placed in residential care for family conflict to reunify family What you'll do Read and respond to office and agency emails and reports (all correspondence) Attend meetings (within & outside the agency) Travel to satellite locations, as needed Maintain accurate mileage records Complete monthly statistical sheets with outcome measures Computer skills to organize materials, narratives, correspondence, etc. Obtain initial psychosocial assessment information and incorporate into client's plan of service Meet service goals of at least 10 sessions per week, billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations or program needs) Meet additional service goals as required by state contract, such as identifying and serving new clients each month Maintain a caseload of clients receiving weekly and/or biweekly services (as assigned by supervisor) Generate an individualized plan of service for each client Complete accurate case notes within 48 hours of providing service to clients Serve as a resource to the client and family to achieve plan of service goals Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) Maintain confidentiality of clients Utilize approved evidence-based and promising practices Provide one session per week outside of office hours and participate in weekend events as needed Provide in-person crisis intervention services as needed Transport children, as necessary, to shelter Provide group, individual and family sessions Participate in outreach events within designated service areas Develop and maintain community partnerships within designated service areas Utilize healthy coping skills to reduce secondary trauma Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Master's degree in counseling or related field and an active Texas license as an LPC Associate, LMFT Associate, or LMSW under supervision and pursuing LCSW status Experience: One-year experience in related area Knowledge and Skills: Approved criminal background report. Able to satisfy all applicable requirements and HHSC standard requirements Good problem solving and decision-making skills Capable of maintaining a flexible work schedule Must be self-motivated with good organization and time management skills Commitment to Trauma-Informed Care Must possess good written, verbal, social media, and electronic communication skills Able to organize, file, and retrieve information Flexible and adaptable, able to make changes as needed to meet expectations Very strong attention to detail Able to operate office machines (e.g. copier, telephone, transcriber, fax) Must be computer literate with ability to maintain records electronically Strong commitment to the mission and vision of STARRY Other: Reliable transportation

About the role The Team Supervisors manage their individual STARRY office(s) and staff. Team Supervisors support the STARRY Family Support Services (FSS) Programs by guiding, directing, and encouraging staff while also holding them accountable to agency and contract expectations. This role is essential in maintaining a healthy and positive environment with both staff and the clients served. This role manages client's needs and employee issues as well as potential conflicts that may arise within the office. The Team Supervisor oversees employee performance. This role reports to the Regional Manager of FSS - Central Region and works collaboratively with Team Supervisors/Coordinators, Directors, Senior Directors, Operations, and Executive Team. What you'll do Provide leadership for the following: Supervise all staff, including but not limited to their interactions with clients, with one another, and with the community Manage all personnel issues (with the Regional Director of FSS as needed for support and HR guidance) Engage in community coalitions, collaborative groups, and initiatives to represent STARRY Participate in evening and weekend events as needed Help maintain office's social media page in a timely and professional manner as needed Hold staff accountable to work expectations, to include face-to-face billable time, paperwork completion, counties served, outreach and groups conducted, UCAP events conducted, positive work attitude and able to maintain positive working relationships Maintain documentation for specific grants and PEI contract expectations (Quarterly Reports) Oversee performance improvement plans and all other hiring and termination procedures with guidance from Regional Manager of FSS. Meet service goals of an average of 8 sessions per week, or as determined by programmatic goals and Regional Manager of FSS discretion. Navigate employee conflicts and client complaints Provide support, coaching and guidance to staff during crisis situations with clients Provide in-person crisis intervention services as needed Transport children, as necessary, to shelter Meet with staff one on one for coaching opportunities and support when needed Provide intern supervision and/or collaborate with staff who provide intern supervision Help to meet the needs of staff, utilizing a balance of structure and nurture Approve staff's requests for leave, staff's biweekly timesheets and ensure staff are maintaining contract expectations on State timesheets Check paperwork quality before end of month billing is submitted to ensure there are no mistakes Looks for trends in culture and finds ways to foster a positive work environment Run team meetings by creating agenda, managing time and producing minutes Qualifications Education: Master's Degree in Counseling, Social Work, or related field. Licensure: Full, unrestricted license required (LCSW/LCSW-S, LPC/LPC-S, LMFT, LMFT-S) At minimum, 3 years of experience in Social Services field and previous supervisory experience preferred Excellent communication skills, both verbal and written Excellent interpersonal skills emphasizing a family-centered and collaborative relational style Good problem solving and decision-making skills Capable of maintaining a flexible work schedule, to include M-F work schedule to support staff and agency needs; occasional evenings or weekends for special events, conferences, or meetings may be required. Must be self-motivated with good organization and time management skills Commitment to Trauma-Informed Care Must possess good written, verbal, social media, and electronic communication skills Able to organize, file, and retrieve information Flexible and adaptable, able to make changes as needed to meet expectations Very strong attention to detail Able to operate office machines (e.g. copier, telephone, transcriber, fax) Must be computer literate with ability to maintain records electronically Attention to detail is essential as well as ability to multi-task and effectively prioritize work Demonstrated commitment to high professional ethical standards and diverse workplace Excels at operating in a fast-paced, team-oriented work environment Strong commitment to the mission and vision of STARRY Reliable transportation, some travel required Approved criminal background report. Able to satisfy all applicable requirements, DFPS standard requirements and have good problem solving and decision- making skills.

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: 0-17 years of age; Runaway youth (either currently or threatening); Truant youth; Abused child (experiencing abuse, insufficient for DFPS case); At-risk youth for other behavioral problem; Youth involved in deferred prosecution with juvenile probation; Youth placed in residential care for family conflict to reunify family. What you'll do Read and respond to office and agency emails and reports (all correspondence) Attend meetings (within & outside the agency) Travel to satellite locations, as needed Maintain accurate mileage records Complete monthly statistical sheets with outcome measures Computer skills to organize materials, narratives, correspondence, etc. Obtain initial psychosocial assessment information and incorporate into client's plan of service Meet service goals of at least 15 sessions per week, billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) Maintain a caseload of a minimum of 20 clients receiving weekly and/or biweekly services (as assigned by supervisor) Coordinate with all school districts within the service area Inform community of STARRY Program (Outreach) Generate an individualized plan of service for each client Complete accurate case notes within 48 hours of providing service to clients Serve as a resource to the client and family to achieve plan of service goals Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) Maintain confidentiality of clients Provide sessions two evenings a week and participate in weekend events as needed Utilize approved evidence-based and promising practices Conduct groups within the guidelines of contract Provide in-person crisis intervention services as needed Provide group, individual and family sessions Utilize healthy coping skills to reduce secondary trauma Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Bachelor's degree in social work or related field. Experience: One year experience in related area. Approved criminal background report. Able to satisfy all applicable requirements and DFPS standard requirements Good problem solving and decision-making skills Capable of maintaining a flexible work schedule Must be self-motivated with good organization and time management skills Commitment to Trauma-Informed Care Must possess good written, verbal, social media, and electronic communication skills Able to organize, file, and retrieve information Flexible and adaptable, able to make changes as needed to meet expectations Very strong attention to detail Able to operate office machines (e.g. copy, telephone, transcriber, fax) Must be computer literate with ability to maintain records electronically Must be self-motivated with good organizational and time management skills Strong commitment to the mission and vision of STARRY Other: Reliable transportation

About the role *This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. Position SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: (1) 0-17 years of age; (2) Runaway youth (either currently or threatening); (3) Truant youth; (4) Abused child (experiencing abuse, insufficient for DFPS case); (5) At-risk youth for other behavioral problem; (6) Youth involved in deferred prosecution with juvenile probation; (7) Youth placed in residential care for family conflict to reunify family What you'll do Read and respond to office and agency emails and reports (all correspondence) · Attend meetings (within & outside the agency) · Travel to satellite locations, as needed · Maintain accurate mileage records · Complete monthly statistical sheets with outcome measures · Computer skills to organize materials, narratives, correspondence, etc. · Obtain initial psychosocial assessment information and incorporate into client's plan of service · Meet service goals of at least 75-85% of time on billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) · Maintain a caseload of clients receiving weekly and/or biweekly services (as assigned by supervisor) · Generate an individualized plan of service for each client · Complete accurate case notes within 48 hours of providing service to clients · Serve as a resource to the client and family to achieve plan of service goals · Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums · Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) · Maintain confidentiality of clients · Utilize approved evidence-based and promising practices · Provide in-person crisis intervention services as needed · Provide group, individual and family sessions · Utilize healthy coping skills to reduce secondary trauma · Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Master's degree in counseling or related field and an associate license (LPC-A, LMFT-A, or LMSW) pursuing fully licensed status as a counselor (LPC, LMFT, or LCSW) · Experience: One-year experience in related area · Approved criminal background report. Able to satisfy all applicable requirements and HHSC standard requirements · Good problem solving and decision-making skills · Capable of maintaining a flexible work schedule · Must be self-motivated with good organization and time management skills · Commitment to Trauma-Informed Care · Must possess good written, verbal, social media, and electronic communication skills · Able to organize, file, and retrieve information · Flexible and adaptable, able to make changes as needed to meet expectations · Very strong attention to detail · Able to operate office machines (e.g. copy, telephone, transcriber, fax) · Must be computer literate with ability to maintain records electronically · Strong commitment to the mission and vision of STARRY · Other: Reliable transportation

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY The Client Services Specialist ensures that STARRY clients have high-quality “Best-in-Class" care and is essential in meeting contract expectations. This role evaluates client eligibility, supports billable services through in-person intake and service planning, and manages service navigation to ensure families are connected with necessary resources. provides support ensuring operational continuity, audit-readiness, and a seamless client experience during peak periods. KEY RESPONSIBILITIES Core Client Access & Intake Answer incoming calls for STARRY services daily and maintain accurate documentation in the Electronic Health Records (EHR) call log. Use EHR systems to gather necessary demographic information and assess client eligibility for services with a focus on empathy and trauma-informed care. Manage intake and enrollment support, ensuring the completion of all state-required documents, including forms and surveys. Support billable services by providing in-person assistance with intake assessments, service planning, and coordination sessions. Service Navigation & Advocacy Provide comprehensive service navigation, utilizing strengths-based guidance and advocacy to help families achieve stability. Deliver basic needs support and “warm” referrals, connecting families with community resources such as food, housing, utilities, and medical care. Conduct follow-ups with clients to ensure that provided resources were appropriate and effective. Help non-eligible clients navigate alternative resources to ensure no family is left without a path forward. Strategic Support & Quality Assurance Regional Resource Mapping: Conduct periodic audits of referral partners across STARRY's 31-county service area to ensure all community leads remain active and accurate. Contract Compliance Monitoring: Perform proactive spot-checks of client files to ensure 100% "audit-readiness" in alignment with contract standards. Enhanced Feedback Loop: Facilitate client satisfaction surveys and exit interviews to gather data that supports continuous service improvement. Waitlist Engagement: Maintain empathetic contact with families on waitlists to provide interim support and ensure they remain engaged with STARRY. Administrative & Crisis Operations Perform end-of-month billing tasks and manage administrative paperwork for providers to ensure timely and accurate documentation. Assign and schedule client appointments to maximize provider capacity. Assess for client safety and provide de-escalation or crisis support in the office environment. Participate in weekly team meetings and in-person meetings as needed. Communicate effectively to ensure a successful overall client experience. QUALIFICATIONS Education: Bachelor's Degree preferred. Experience: Prior experience in crisis support and administrative assistant roles. Communication: Must possess superior written, verbal, and electronic communication skills; ability to represent the STARRY brand professionally to all stakeholders. Technical Proficiency: Strong skills in Microsoft Office Suite and experience using web-based databases/EHR. Attention to Detail: Demonstrated ability to maintain thorough, accurate, and timely documentation to ensure full compliance with state contract requirements. Adaptability: Strong team player willing to support multiple offices in a fast-paced, high-growth environment. Travel/Transport: Maintain reliable transportation to assist with various office administrative needs and travel for in-person client support across the service region. Compliance: Approved criminal background check and ability to satisfy all state and contract requirements for employment.

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: 0-17 years of age; Runaway youth (either currently or threatening); Truant youth; Abused child (experiencing abuse, insufficient for DFPS case); At-risk youth for other behavioral problem; Youth involved in deferred prosecution with juvenile probation; Youth placed in residential care for family conflict to reunify family. What you'll do Read and respond to office and agency emails and reports (all correspondence) Attend meetings (within & outside the agency) Travel to satellite locations, as needed Maintain accurate mileage records Complete monthly statistical sheets with outcome measures Computer skills to organize materials, narratives, correspondence, etc. Obtain initial psychosocial assessment information and incorporate into client's plan of service Meet service goals of at least 15 sessions per week, billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) Maintain a caseload of a minimum of 20 clients receiving weekly and/or biweekly services (as assigned by supervisor) Coordinate with all school districts within the service area Inform community of STARRY Program (Outreach) Generate an individualized plan of service for each client Complete accurate case notes within 48 hours of providing service to clients Serve as a resource to the client and family to achieve plan of service goals Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) Maintain confidentiality of clients Provide sessions two evenings a week and participate in weekend events as needed Utilize approved evidence-based and promising practices Conduct groups within the guidelines of contract Provide in-person crisis intervention services as needed Provide group, individual and family sessions Utilize healthy coping skills to reduce secondary trauma Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Bachelor's degree in social work or related field. Experience: One year experience in related area. Approved criminal background report. Able to satisfy all applicable requirements and DFPS standard requirements Good problem solving and decision-making skills Capable of maintaining a flexible work schedule Must be self-motivated with good organization and time management skills Commitment to Trauma-Informed Care Must possess good written, verbal, social media, and electronic communication skills Able to organize, file, and retrieve information Flexible and adaptable, able to make changes as needed to meet expectations Very strong attention to detail Able to operate office machines (e.g. copy, telephone, transcriber, fax) Must be computer literate with ability to maintain records electronically Must be self-motivated with good organizational and time management skills Strong commitment to the mission and vision of STARRY Other: Reliable transportation

About the role *This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. Position SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: (1) 0-17 years of age; (2) Runaway youth (either currently or threatening); (3) Truant youth; (4) Abused child (experiencing abuse, insufficient for DFPS case); (5) At-risk youth for other behavioral problem; (6) Youth involved in deferred prosecution with juvenile probation; (7) Youth placed in residential care for family conflict to reunify family What you'll do · Read and respond to office and agency emails and reports (all correspondence) · Attend meetings (within & outside the agency) · Travel to satellite locations, as needed · Maintain accurate mileage records · Complete monthly statistical sheets with outcome measures · Computer skills to organize materials, narratives, correspondence, etc. · Obtain initial psychosocial assessment information and incorporate into client's plan of service · Meet service goals of at least 75-85% of time on billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) · Maintain a caseload of clients receiving weekly and/or biweekly services (as assigned by supervisor) · Generate an individualized plan of service for each client · Complete accurate case notes within 48 hours of providing service to clients · Serve as a resource to the client and family to achieve plan of service goals · Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums · Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) · Maintain confidentiality of clients · Utilize approved evidence-based and promising practices · Provide in-person crisis intervention services as needed · Provide group, individual and family sessions · Utilize healthy coping skills to reduce secondary trauma · Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Master's degree in counseling or related field and an associate license (LPC-A, LMFT-A, or LMSW) pursuing fully licensed status as a counselor (LPC, LMFT, or LCSW) · Experience: One-year experience in related area · Approved criminal background report. Able to satisfy all applicable requirements and HHSC standard requirements · Good problem solving and decision-making skills · Capable of maintaining a flexible work schedule · Must be self-motivated with good organization and time management skills · Commitment to Trauma-Informed Care · Must possess good written, verbal, social media, and electronic communication skills · Able to organize, file, and retrieve information · Flexible and adaptable, able to make changes as needed to meet expectations · Very strong attention to detail · Able to operate office machines (e.g. copy, telephone, transcriber, fax) · Must be computer literate with ability to maintain records electronically · Strong commitment to the mission and vision of STARRY · Other: Reliable transportation

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY The Client Services Specialist ensures that STARRY clients have high-quality “Best-in-Class" care and is essential in meeting contract expectations. This role evaluates client eligibility, supports billable services through in-person intake and service planning, and manages service navigation to ensure families are connected with necessary resources. provides support ensuring operational continuity, audit-readiness, and a seamless client experience during peak periods. KEY RESPONSIBILITIES Core Client Access & Intake Answer incoming calls for STARRY services daily and maintain accurate documentation in the Electronic Health Records (EHR) call log. Use EHR systems to gather necessary demographic information and assess client eligibility for services with a focus on empathy and trauma-informed care. Manage intake and enrollment support, ensuring the completion of all state-required documents, including forms and surveys. Support billable services by providing in-person assistance with intake assessments, service planning, and coordination sessions. Service Navigation & Advocacy Provide comprehensive service navigation, utilizing strengths-based guidance and advocacy to help families achieve stability. Deliver basic needs support and “warm” referrals, connecting families with community resources such as food, housing, utilities, and medical care. Conduct follow-ups with clients to ensure that provided resources were appropriate and effective. Help non-eligible clients navigate alternative resources to ensure no family is left without a path forward. Strategic Support & Quality Assurance Regional Resource Mapping: Conduct periodic audits of referral partners across STARRY's 31-county service area to ensure all community leads remain active and accurate. Contract Compliance Monitoring: Perform proactive spot-checks of client files to ensure 100% "audit-readiness" in alignment with contract standards. Enhanced Feedback Loop: Facilitate client satisfaction surveys and exit interviews to gather data that supports continuous service improvement. Waitlist Engagement: Maintain empathetic contact with families on waitlists to provide interim support and ensure they remain engaged with STARRY. Administrative & Crisis Operations Perform end-of-month billing tasks and manage administrative paperwork for providers to ensure timely and accurate documentation. Assign and schedule client appointments to maximize provider capacity. Assess for client safety and provide de-escalation or crisis support in the office environment. Participate in weekly team meetings and in-person meetings as needed. Communicate effectively to ensure a successful overall client experience. QUALIFICATIONS Education: Bachelor's Degree preferred. Experience: Prior experience in crisis support and administrative assistant roles. Communication: Must possess superior written, verbal, and electronic communication skills; ability to represent the STARRY brand professionally to all stakeholders. Technical Proficiency: Strong skills in Microsoft Office Suite and experience using web-based databases/EHR. Attention to Detail: Demonstrated ability to maintain thorough, accurate, and timely documentation to ensure full compliance with state contract requirements. Adaptability: Strong team player willing to support multiple offices in a fast-paced, high-growth environment. Travel/Transport: Maintain reliable transportation to assist with various office administrative needs and travel for in-person client support across the service region. Compliance: Approved criminal background check and ability to satisfy all state and contract requirements for employment.

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: 0-17 years of age; Runaway youth (either currently or threatening); Truant youth; Abused child (experiencing abuse, insufficient for DFPS case); At-risk youth for other behavioral problem; Youth involved in deferred prosecution with juvenile probation; Youth placed in residential care for family conflict to reunify family. What you'll do Read and respond to office and agency emails and reports (all correspondence) Attend meetings (within & outside the agency) Travel to satellite locations, as needed Maintain accurate mileage records Complete monthly statistical sheets with outcome measures Computer skills to organize materials, narratives, correspondence, etc. Obtain initial psychosocial assessment information and incorporate into client's plan of service Meet service goals of at least 15 sessions per week, billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) Maintain a caseload of a minimum of 20 clients receiving weekly and/or biweekly services (as assigned by supervisor) Coordinate with all school districts within the service area Inform community of STARRY Program (Outreach) Generate an individualized plan of service for each client Complete accurate case notes within 48 hours of providing service to clients Serve as a resource to the client and family to achieve plan of service goals Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) Maintain confidentiality of clients Provide sessions two evenings a week and participate in weekend events as needed Utilize approved evidence-based and promising practices Conduct groups within the guidelines of contract Provide in-person crisis intervention services as needed Provide group, individual and family sessions Utilize healthy coping skills to reduce secondary trauma Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Bachelor's degree in social work or related field. Experience: One year experience in related area. Approved criminal background report. Able to satisfy all applicable requirements and DFPS standard requirements Good problem solving and decision-making skills Capable of maintaining a flexible work schedule Must be self-motivated with good organization and time management skills Commitment to Trauma-Informed Care Must possess good written, verbal, social media, and electronic communication skills Able to organize, file, and retrieve information Flexible and adaptable, able to make changes as needed to meet expectations Very strong attention to detail Able to operate office machines (e.g. copy, telephone, transcriber, fax) Must be computer literate with ability to maintain records electronically Must be self-motivated with good organizational and time management skills Strong commitment to the mission and vision of STARRY Other: Reliable transportation

About the role Work with families in the community meeting FAYS or Universal Prevention eligibility: (1) 0-17 years of age; (2) Runaway youth (either currently or threatening); (3) Truant youth; (4) Abused child (experiencing abuse, insufficient for DFPS case); (5) At-risk youth for other behavioral problem; (6) Youth involved in deferred prosecution with juvenile probation; (7) Youth placed in residential care for family conflict to reunify family What you'll do Read and respond to office and agency emails and reports (all correspondence) Attend meetings (within & outside the agency) Travel to satellite locations, as needed Maintain accurate mileage records Complete monthly statistical sheets with outcome measures Computer skills to organize materials, narratives, correspondence, etc. Obtain initial psychosocial assessment information and incorporate into client's plan of service Meet service goals of at least 15 sessions per week, billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) Maintain a caseload of a minimum of 20 clients receiving weekly and/or biweekly services (as assigned by supervisor) Generate an individualized plan of service for each client Complete accurate case notes within 48 hours of providing service to clients Serve as a resource to the client and family to achieve plan of service goals Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) Maintain confidentiality of clients Provide sessions two evenings a week and participate in weekend events as needed Utilize approved evidence-based and promising practices Provide in-person crisis intervention services as needed Provide group, individual and family sessions Utilize healthy coping skills to reduce secondary trauma Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Master's degree in counseling or related field and an associate license (LPC-A, LMFT-A, or LMSW) pursuing fully licensed status as a counselor (LPC, LMFT, or LCSW) Experience: One-year experience in related area Approved criminal background report. Able to satisfy all applicable requirements and DFPS standard requirements Good problem solving and decision-making skills Capable of maintaining a flexible work schedule Must be self-motivated with good organization and time management skills Commitment to Trauma-Informed Care Must possess good written, verbal, social media, and electronic communication skills Able to organize, file, and retrieve information Flexible and adaptable, able to make changes as needed to meet expectations Very strong attention to detail Able to operate office machines (e.g. copy, telephone, transcriber, fax) Must be computer literate with ability to maintain records electronically Strong commitment to the mission and vision of STARRY Other: Reliable transportation

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY The Client Services Specialist ensures that STARRY clients have high-quality “Best-in-Class" care and is essential in meeting contract expectations. This role evaluates client eligibility, supports billable services through in-person intake and service planning, and manages service navigation to ensure families are connected with necessary resources. provides support ensuring operational continuity, audit-readiness, and a seamless client experience during peak periods. KEY RESPONSIBILITIES Core Client Access & Intake Answer incoming calls for STARRY services daily and maintain accurate documentation in the Electronic Health Records (EHR) call log. Use EHR systems to gather necessary demographic information and assess client eligibility for services with a focus on empathy and trauma-informed care. Manage intake and enrollment support, ensuring the completion of all state-required documents, including forms and surveys. Support billable services by providing in-person assistance with intake assessments, service planning, and coordination sessions. Service Navigation & Advocacy Provide comprehensive service navigation, utilizing strengths-based guidance and advocacy to help families achieve stability. Deliver basic needs support and “warm” referrals, connecting families with community resources such as food, housing, utilities, and medical care. Conduct follow-ups with clients to ensure that provided resources were appropriate and effective. Help non-eligible clients navigate alternative resources to ensure no family is left without a path forward. Strategic Support & Quality Assurance Regional Resource Mapping: Conduct periodic audits of referral partners across STARRY's 31-county service area to ensure all community leads remain active and accurate. Contract Compliance Monitoring: Perform proactive spot-checks of client files to ensure 100% "audit-readiness" in alignment with contract standards. Enhanced Feedback Loop: Facilitate client satisfaction surveys and exit interviews to gather data that supports continuous service improvement. Waitlist Engagement: Maintain empathetic contact with families on waitlists to provide interim support and ensure they remain engaged with STARRY. Administrative & Crisis Operations Perform end-of-month billing tasks and manage administrative paperwork for providers to ensure timely and accurate documentation. Assign and schedule client appointments to maximize provider capacity. Assess for client safety and provide de-escalation or crisis support in the office environment. Participate in weekly team meetings and in-person meetings as needed. Communicate effectively to ensure a successful overall client experience. QUALIFICATIONS Education: Bachelor's Degree preferred. Experience: Prior experience in crisis support and administrative assistant roles. Communication: Must possess superior written, verbal, and electronic communication skills; ability to represent the STARRY brand professionally to all stakeholders. Technical Proficiency: Strong skills in Microsoft Office Suite and experience using web-based databases/EHR. Attention to Detail: Demonstrated ability to maintain thorough, accurate, and timely documentation to ensure full compliance with state contract requirements. Adaptability: Strong team player willing to support multiple offices in a fast-paced, high-growth environment. Travel/Transport: Maintain reliable transportation to assist with various office administrative needs and travel for in-person client support across the service region. Compliance: Approved criminal background check and ability to satisfy all state and contract requirements for employment.

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: 0-17 years of age; Runaway youth (either currently or threatening); Truant youth; Abused child (experiencing abuse, insufficient for DFPS case); At-risk youth for other behavioral problem; Youth involved in deferred prosecution with juvenile probation; Youth placed in residential care for family conflict to reunify family. What you'll do Read and respond to office and agency emails and reports (all correspondence) Attend meetings (within & outside the agency) Travel to satellite locations, as needed Maintain accurate mileage records Complete monthly statistical sheets with outcome measures Computer skills to organize materials, narratives, correspondence, etc. Obtain initial psychosocial assessment information and incorporate into client's plan of service Meet service goals of at least 15 sessions per week, billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) Maintain a caseload of a minimum of 20 clients receiving weekly and/or biweekly services (as assigned by supervisor) Coordinate with all school districts within the service area Inform community of STARRY Program (Outreach) Generate an individualized plan of service for each client Complete accurate case notes within 48 hours of providing service to clients Serve as a resource to the client and family to achieve plan of service goals Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) Maintain confidentiality of clients Provide sessions two evenings a week and participate in weekend events as needed Utilize approved evidence-based and promising practices Conduct groups within the guidelines of contract Provide in-person crisis intervention services as needed Provide group, individual and family sessions Utilize healthy coping skills to reduce secondary trauma Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Bachelor's degree in social work or related field. Experience: One year experience in related area. Approved criminal background report. Able to satisfy all applicable requirements and DFPS standard requirements Good problem solving and decision-making skills Capable of maintaining a flexible work schedule Must be self-motivated with good organization and time management skills Commitment to Trauma-Informed Care Must possess good written, verbal, social media, and electronic communication skills Able to organize, file, and retrieve information Flexible and adaptable, able to make changes as needed to meet expectations Very strong attention to detail Able to operate office machines (e.g. copy, telephone, transcriber, fax) Must be computer literate with ability to maintain records electronically Must be self-motivated with good organizational and time management skills Strong commitment to the mission and vision of STARRY Other: Reliable transportation

About the role *This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. Position SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: (1) 0-17 years of age; (2) Runaway youth (either currently or threatening); (3) Truant youth; (4) Abused child (experiencing abuse, insufficient for DFPS case); (5) At-risk youth for other behavioral problem; (6) Youth involved in deferred prosecution with juvenile probation; (7) Youth placed in residential care for family conflict to reunify family What you'll do Read and respond to office and agency emails and reports (all correspondence) · Attend meetings (within & outside the agency) · Travel to satellite locations, as needed · Maintain accurate mileage records · Complete monthly statistical sheets with outcome measures · Computer skills to organize materials, narratives, correspondence, etc. · Obtain initial psychosocial assessment information and incorporate into client's plan of service · Meet service goals of at least 75-85% of time on billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) · Maintain a caseload of clients receiving weekly and/or biweekly services (as assigned by supervisor) · Generate an individualized plan of service for each client · Complete accurate case notes within 48 hours of providing service to clients · Serve as a resource to the client and family to achieve plan of service goals · Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums · Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) · Maintain confidentiality of clients · Utilize approved evidence-based and promising practices · Provide in-person crisis intervention services as needed · Provide group, individual and family sessions · Utilize healthy coping skills to reduce secondary trauma · Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Master's degree in counseling or related field and an associate license (LPC-A, LMFT-A, or LMSW) pursuing fully licensed status as a counselor (LPC, LMFT, or LCSW) · Experience: One-year experience in related area · Approved criminal background report. Able to satisfy all applicable requirements and HHSC standard requirements · Good problem solving and decision-making skills · Capable of maintaining a flexible work schedule · Must be self-motivated with good organization and time management skills · Commitment to Trauma-Informed Care · Must possess good written, verbal, social media, and electronic communication skills · Able to organize, file, and retrieve information · Flexible and adaptable, able to make changes as needed to meet expectations · Very strong attention to detail · Able to operate office machines (e.g. copy, telephone, transcriber, fax) · Must be computer literate with ability to maintain records electronically · Strong commitment to the mission and vision of STARRY · Other: Reliable transportation

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY The Client Services Specialist ensures that STARRY clients have high-quality “Best-in-Class" care and is essential in meeting contract expectations. This role evaluates client eligibility, supports billable services through in-person intake and service planning, and manages service navigation to ensure families are connected with necessary resources. provides support ensuring operational continuity, audit-readiness, and a seamless client experience during peak periods. KEY RESPONSIBILITIES Core Client Access & Intake Answer incoming calls for STARRY services daily and maintain accurate documentation in the Electronic Health Records (EHR) call log. Use EHR systems to gather necessary demographic information and assess client eligibility for services with a focus on empathy and trauma-informed care. Manage intake and enrollment support, ensuring the completion of all state-required documents, including forms and surveys. Support billable services by providing in-person assistance with intake assessments, service planning, and coordination sessions. Service Navigation & Advocacy Provide comprehensive service navigation, utilizing strengths-based guidance and advocacy to help families achieve stability. Deliver basic needs support and “warm” referrals, connecting families with community resources such as food, housing, utilities, and medical care. Conduct follow-ups with clients to ensure that provided resources were appropriate and effective. Help non-eligible clients navigate alternative resources to ensure no family is left without a path forward. Strategic Support & Quality Assurance Regional Resource Mapping: Conduct periodic audits of referral partners across STARRY's 31-county service area to ensure all community leads remain active and accurate. Contract Compliance Monitoring: Perform proactive spot-checks of client files to ensure 100% "audit-readiness" in alignment with contract standards. Enhanced Feedback Loop: Facilitate client satisfaction surveys and exit interviews to gather data that supports continuous service improvement. Waitlist Engagement: Maintain empathetic contact with families on waitlists to provide interim support and ensure they remain engaged with STARRY. Administrative & Crisis Operations Perform end-of-month billing tasks and manage administrative paperwork for providers to ensure timely and accurate documentation. Assign and schedule client appointments to maximize provider capacity. Assess for client safety and provide de-escalation or crisis support in the office environment. Participate in weekly team meetings and in-person meetings as needed. Communicate effectively to ensure a successful overall client experience. QUALIFICATIONS Education: Bachelor's Degree preferred. Experience: Prior experience in crisis support and administrative assistant roles. Communication: Must possess superior written, verbal, and electronic communication skills; ability to represent the STARRY brand professionally to all stakeholders. Technical Proficiency: Strong skills in Microsoft Office Suite and experience using web-based databases/EHR. Attention to Detail: Demonstrated ability to maintain thorough, accurate, and timely documentation to ensure full compliance with state contract requirements. Adaptability: Strong team player willing to support multiple offices in a fast-paced, high-growth environment. Travel/Transport: Maintain reliable transportation to assist with various office administrative needs and travel for in-person client support across the service region. Compliance: Approved criminal background check and ability to satisfy all state and contract requirements for employment.

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: 0-17 years of age; Runaway youth (either currently or threatening); Truant youth; Abused child (experiencing abuse, insufficient for DFPS case); At-risk youth for other behavioral problem; Youth involved in deferred prosecution with juvenile probation; Youth placed in residential care for family conflict to reunify family. What you'll do Read and respond to office and agency emails and reports (all correspondence) Attend meetings (within & outside the agency) Travel to satellite locations, as needed Maintain accurate mileage records Complete monthly statistical sheets with outcome measures Computer skills to organize materials, narratives, correspondence, etc. Obtain initial psychosocial assessment information and incorporate into client's plan of service Meet service goals of at least 15 sessions per week, billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) Maintain a caseload of a minimum of 20 clients receiving weekly and/or biweekly services (as assigned by supervisor) Coordinate with all school districts within the service area Inform community of STARRY Program (Outreach) Generate an individualized plan of service for each client Complete accurate case notes within 48 hours of providing service to clients Serve as a resource to the client and family to achieve plan of service goals Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) Maintain confidentiality of clients Provide sessions two evenings a week and participate in weekend events as needed Utilize approved evidence-based and promising practices Conduct groups within the guidelines of contract Provide in-person crisis intervention services as needed Provide group, individual and family sessions Utilize healthy coping skills to reduce secondary trauma Use ethical decision-making and seek guidance and supervision, as needed Qualifications Education: Bachelor's degree in social work or related field. Experience: One year experience in related area. Approved criminal background report. Able to satisfy all applicable requirements and DFPS standard requirements Good problem solving and decision-making skills Capable of maintaining a flexible work schedule Must be self-motivated with good organization and time management skills Commitment to Trauma-Informed Care Must possess good written, verbal, social media, and electronic communication skills Able to organize, file, and retrieve information Flexible and adaptable, able to make changes as needed to meet expectations Very strong attention to detail Able to operate office machines (e.g. copy, telephone, transcriber, fax) Must be computer literate with ability to maintain records electronically Must be self-motivated with good organizational and time management skills Strong commitment to the mission and vision of STARRY Other: Reliable transportation

About the role *This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. Position SUMMARY Work with families in the community meeting FAYS or Universal Prevention eligibility: (1) 0-17 years of age; (2) Runaway youth (either currently or threatening); (3) Truant youth; (4) Abused child (experiencing abuse, insufficient for DFPS case); (5) At-risk youth for other behavioral problem; (6) Youth involved in deferred prosecution with juvenile probation; (7) Youth placed in residential care for family conflict to reunify family What you'll do · Read and respond to office and agency emails and reports (all correspondence) · Attend meetings (within & outside the agency) · Travel to satellite locations, as needed · Maintain accurate mileage records · Complete monthly statistical sheets with outcome measures · Computer skills to organize materials, narratives, correspondence, etc. · Obtain initial psychosocial assessment information and incorporate into client's plan of service · Meet service goals of at least 75-85% of time on billable hours (unless otherwise specified by supervisor due to travel to remote areas or other office obligations) · Maintain a caseload of clients receiving weekly and/or biweekly services (as assigned by supervisor) · Generate an individualized plan of service for each client · Complete accurate case notes within 48 hours of providing service to clients · Serve as a resource to the client and family to achieve plan of service goals · Complete all required trainings, including but not limited to HIPAA, Crisis Intervention, Cultural Humility, Reporting Child Abuse, TBRI and other Evidence-Based Curriculums · Maintain documentation for standards and contract compliance (progress notes for each substantial client contact) · Maintain confidentiality of clients · Utilize approved evidence-based and promising practices · Provide in-person crisis intervention services as needed · Provide group, individual and family sessions · Utilize healthy coping skills to reduce secondary trauma · Use ethical decision-making and seek guidance and supervision, as needed Qualifications A, LMFT-A, or LMSW) pursuing fully licensed status as a counselor (LPC, LMFT, or LCSW) · Experience: One-year experience in related area · Approved criminal background report. Able to satisfy all applicable requirements and HHSC standard requirements · Good problem solving and decision-making skills · Capable of maintaining a flexible work schedule · Must be self-motivated with good organization and time management skills · Commitment to Trauma-Informed Care · Must possess good written, verbal, social media, and electronic communication skills · Able to organize, file, and retrieve information · Flexible and adaptable, able to make changes as needed to meet expectations · Very strong attention to detail · Able to operate office machines (e.g. copy, telephone, transcriber, fax) · Must be computer literate with ability to maintain records electronically · Strong commitment to the mission and vision of STARRY · Other: Reliable transportation

About the role This is a PRN (as-needed) opportunity-perfect for someone who is passionate about supporting families but needs flexibility. PRN staff are called upon to provide services when there is increased demand, coverage needs, or special events. While hours may vary week to week, you'll play an important part in ensuring families receive timely and compassionate support when they need it most. POSITION SUMMARY The Client Services Specialist ensures that STARRY clients have high-quality “Best-in-Class" care and is essential in meeting contract expectations. This role evaluates client eligibility, supports billable services through in-person intake and service planning, and manages service navigation to ensure families are connected with necessary resources. provides support ensuring operational continuity, audit-readiness, and a seamless client experience during peak periods. KEY RESPONSIBILITIES Core Client Access & Intake Answer incoming calls for STARRY services daily and maintain accurate documentation in the Electronic Health Records (EHR) call log. Use EHR systems to gather necessary demographic information and assess client eligibility for services with a focus on empathy and trauma-informed care. Manage intake and enrollment support, ensuring the completion of all state-required documents, including forms and surveys. Support billable services by providing in-person assistance with intake assessments, service planning, and coordination sessions. Service Navigation & Advocacy Provide comprehensive service navigation, utilizing strengths-based guidance and advocacy to help families achieve stability. Deliver basic needs support and “warm” referrals, connecting families with community resources such as food, housing, utilities, and medical care. Conduct follow-ups with clients to ensure that provided resources were appropriate and effective. Help non-eligible clients navigate alternative resources to ensure no family is left without a path forward. Strategic Support & Quality Assurance Regional Resource Mapping: Conduct periodic audits of referral partners across STARRY's 31-county service area to ensure all community leads remain active and accurate. Contract Compliance Monitoring: Perform proactive spot-checks of client files to ensure 100% "audit-readiness" in alignment with contract standards. Enhanced Feedback Loop: Facilitate client satisfaction surveys and exit interviews to gather data that supports continuous service improvement. Waitlist Engagement: Maintain empathetic contact with families on waitlists to provide interim support and ensure they remain engaged with STARRY. Administrative & Crisis Operations Perform end-of-month billing tasks and manage administrative paperwork for providers to ensure timely and accurate documentation. Assign and schedule client appointments to maximize provider capacity. Assess for client safety and provide de-escalation or crisis support in the office environment. Participate in weekly team meetings and in-person meetings as needed. Communicate effectively to ensure a successful overall client experience. QUALIFICATIONS Education: Bachelor's Degree preferred. Experience: Prior experience in crisis support and administrative assistant roles. Communication: Must possess superior written, verbal, and electronic communication skills; ability to represent the STARRY brand professionally to all stakeholders. Technical Proficiency: Strong skills in Microsoft Office Suite and experience using web-based databases/EHR. Attention to Detail: Demonstrated ability to maintain thorough, accurate, and timely documentation to ensure full compliance with state contract requirements. Adaptability: Strong team player willing to support multiple offices in a fast-paced, high-growth environment. Travel/Transport: Maintain reliable transportation to assist with various office administrative needs and travel for in-person client support across the service region. Compliance: Approved criminal background check and ability to satisfy all state and contract requirements for employment.