Customer Service Representative jobs at State of Arizona

Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. Purpose: The Antifreeze Sales and Service Rep (AFSR) will be responsible for applying sales strategies in an effort to grow CC's antifreeze business at new and existing customer sites. The AFSR will also be responsible for performing HCC services at customer facilities. Service responsibilities will include, but are not limited to: handling of pump hoses, pumping of antifreeze containers, and operating a Commercial Motor Vehicle on a daily basis. This position may also require the picking up of waste drums of varying sizes and weights using CC-approved material handling equipment. Specific Duties: Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all CC safety guidelines Responsible for customer service and new business development in a certain geographic area as assigned by the Company Aligns work orders to minimize mileage and travel time Inspects vehicle and equipment for safe operation Services existing customers by delivering varying types of new antifreeze, recycled, collecting used antifreeze, and related tasks Pursues additional services with existing accounts Assesses potential customer needs, presents CC products and services to customers, and develops new customers Develops sales leads for Data-Marketing Complete all required paperwork accurately and neatly Maintains compliance with all applicable Department of Transportation (DOT) requirements Achieve sales quotas for total revenue and new customer development Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance Performs other related duties as assigned Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Core Competencies and Specific Skills Strong communication skills and attention to detail Ability to interact with customers, sales branch employees, and other corporate departments Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc. Work Experience: Route sales experience highly preferred Education, Certificates, Licenses, or Designations: High School diploma or equivalent required Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and HAZMAT Motor vehicle record (MVR) that meets or exceeds CC's published standards including, but not limited to the following; Seat belt and cell phone violations Excessive speeding DUI, suspension and/or multiple vehicle collisions Personal Protective Equipment: Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats Physical Requirements: Frequent lifting of standard hose from the ground to the tank weighing up to 40lbs. Occasionally climbing company approved step stool to access Anti-Freeze containers Occasionally pulling/dragging hoses out of truck up to 100ft at a time (10-40lbs) Pushing/pulling hand trucks or jacks to move product in and out of trucks Administrative duties as assigned All applicants must pass the pre-employment physical including drug & alcohol screening Work Environment: While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve. The compensation for this role is comprised of a weekly base salary, plus bonuses and uncapped commission. Actual total earnings will vary based on performance and location and may fall outside of the range shown. Average Annual Earnings: $70,000-$85,000 plus a year and includes benefits such as the following: Health, Dental and Vision insurance Wellness Program Flexible Spending Accounts Life Insurance Long-Term Disability Employee Assistance Program Tuition Reimbursement Join Crystal Clean as an Antifreeze Sales & Service Representative! Are you a motivated, customer-focused individual looking to make a splash in a growing industry? Crystal Clean (CC) is calling on energetic professionals to join our dynamic team as an Antifreeze Sales & Service Representative (AFSR). With us, you'll not only get to work with a leader in environmental services but also enjoy a rewarding career with competitive pay, comprehensive benefits, and plenty of room for growth. Plus, we offer complete training to set you up for success! Why Choose CC? At Crystal Clean, we're more than just an environmental services company-we're a team dedicated to innovation, sustainability, and excellence. As a publicly traded leader in our field, we provide an environment where your skills and ambition can truly shine. What You'll Do: Drive Sales Growth: Use your sales skills to boost our antifreeze business with both new and existing customers. Deliver Exceptional Service: Handle antifreeze containers, operate commercial vehicles, and manage waste drums using top-notch equipment. Promote Safety: Follow all safety guidelines, conduct vehicle inspections, and align work orders to maximize efficiency. Build Relationships: Develop strong customer connections, pursue additional services, and generate new business leads. Achieve Goals: Meet sales targets and contribute to revenue growth while maintaining compliance with DOT requirements. What We're Looking For: Effective Communicator: Strong communication skills with an eye for detail. Customer-Oriented: Ability to engage with customers, sales teams, and corporate departments effectively. Tech-Savvy: Comfortable with electronic devices, computers, and truck equipment. Experienced: Route sales experience is highly preferred, but not required. Certified: High School diploma or equivalent, with or the ability to obtain a Class B CDL, Med Card, Airbrake, and HAZMAT certifications. Physical Requirements: Lift hoses weighing up to 40lbs and occasionally climb to access containers. Pull hoses up to 100ft, push/pull hand trucks or jacks, and handle other physical tasks. Must pass a pre-employment physical and drug screening. Work Environment: Work in varied environments with a range of noise levels. Frequent physical activity, including bending, lifting, and climbing. Why You'll Love Working with Us: Competitive Salary: Attractive pay with performance incentives. Excellent Benefits: Comprehensive health, dental, vision, and more. Career Advancement: Opportunities for growth and professional development. Inclusive Culture: We value diversity and encourage individuals from all backgrounds to apply. Ready to Make a Difference? If you're ready to jumpstart your career and be part of a team that's shaping the future of environmental services, apply now to become an Antifreeze Sales & Service Representative at Crystal Clean. Let's work

Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933734 Pay Plan: Temp 60933734 Salary: $17.01 an hour Total Compensation Estimator Tool OPS Call Center Services Representative I Florida Department of Children and Families Miami, Florida Preference for Bilingual in Spanish/English or Creole/English Full-time opportunities available Open Competitive This posting will be used to fill position vacancies in OPS. Current employees will be compensated in accordance with the DCF salary policy. Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment. The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position. If this sounds like the job for you, please join our TEAM! * The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. * Employees may be required to work after their schedule to complete phone calls in the queue. Competitive Area Differential $36.80 bi-weekly Qualifications: * Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. * Must have the ability to attend an 8 - 12-week mandatory paid training course. * Preference for bilingual in Spanish/English or Creole/English. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. * Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. What you will do: The typical duties include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: For a more complete list of benefits, visit ***************************** About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. To learn more please visit ****************************** Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. EMPLOYMENT DISCLOSURES * US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. * SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri) Rate: $18.50 This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. Working remote is conditional upon performance and company needs. DUTIES AND RESPONSIBILITIES: Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes: Entering each call received into tracking system. Resolving issues, independently and effectively. Identifying when an escalation to management will result in best overall customer satisfaction for the motorist. Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program. Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat. Generate consumable/heavy wear orders when requested by inspection stations. Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS). Other duties as needed to ensure the smooth operation of the program as assigned by management.

Job DescriptionDepartment: Member Relations and Awards Reports to: Director, Member Relations and Awards Job Type: Full-time - Regular Job Classification: Hourly (Non-exempt) Workplace Location: Los Angeles - 8949 Wilshire Summary/Objective: The Specialist, Member Relations, Global Outreach, and Awards Administration supports the Academy's membership and awards processes within the Animation, Documentary, Makeup & Hairstyling, and Short Films branches. This role manages and facilitates Academy rules and eligibility, submission processes for various categories, and provides logistical and administrative support throughout the awards season and Academy membership. Essential Functions of the Job: Support the Director, Member Relations and Awards by managing and facilitating the delivery of required film submission materials for the Animation, Documentary, Makeup & Hairstyling, and Short Film categories. Help with member voting eligibility and viewing assignments for the Animation, Documentary, and Short Film categories. Assist with overall rules and eligibility questions, including but not limited to General Entry and Best Picture. Facilitate the Oscar Qualifying Festival lists and the Short Films Qualifying Festival Selection Committee. Provide logistical support, including Branch Executive Committee meetings, Executive Committee meetings, Task Force meetings, screenings, and public events. Review, proofread, and edit a variety of documents for accuracy, proper formatting, and spelling to ensure consistent output. Collaborate and assist in producing the Oscars Season programming at the Academy Museum. Other duties and special projects as assigned by the Senior Director of Member Relations and Awards. Required Competencies: A bachelor's degree in arts, film media, or a related field is required. 3-5 years of knowledge and professional experience in the awards and/or entertainment industry. Excellent written communication skills and experience drafting email correspondence. Experience in organizing and planning live events. Demonstrate high-level knowledge of key film industry players, films, and trends. Able to work and meet deadlines under pressure and handle multiple ongoing projects at once. Must be able to learn and work with technical programs and troubleshoot. Demonstrated ability to influence, build relationships, and deliver results in a complex, cross-functional organization. Night and weekend work will be required. Physical Demands: Work events in person. Work Environment: Events may be noisy and crowded. Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture. Hybrid Requirement: All Academy positions require a minimum of 2 days per week of in-person work at an Academy Location. Exceptions: Positions requiring daily in-person presence (ex., Front-line staff, staff who need to deal with materials on-site, etc.) and medical and religious accommodations approved by the Office of People & Culture. Compensation: The expected base salary range for this role is $25.00 - $26.00 per hour. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.) Benefits: Comprehensive medical, dental, and vision coverage. 15 days of PTO, plus company-paid holidays. Additional time off including summer hours, winter hours, and a cultural floating holiday. Paid sick leave. Paid parental leave. 401k retirement plan with a company match Clean Air Commuter Program Employee Assistance Program through CompPsych Guidance Resources. Wellness benefits through Cigna Healthcare. Free access to 16,000+ online courses through LinkedIn Learning Free Academy membership screenings Free tickets and screenings at the Academy Museum Employee discounts through LifeMart and Working Advantage #LI-DNI Powered by JazzHR QAcjdXThPy

**Salary Information - Starting Hourly Rate of $18.38. Hours are Mon.-Fri. 8:15 a.m.-5:15 p.m.** Do you thrive in a fast-paced, customer focused environment? Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community by responding to customer requests or concerns. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day. In addition to Competitive Pay, this position is eligible for a variety of benefits including: WORK LIFE BALANCE: Paid Time Off & Holiday pay HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match INSURANCE: Company paid Life Insurance OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets! LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits ADDED VALUE: Training & Development Program, Tuition Reimbursement Job Summary The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality. Main Responsibilities Provides guidance to customers regarding tax collector services and procedures; processes payments via phone or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts. Performs various audits and verifications to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals. Responds to customer requests or concerns, research problems and initiates problem resolution. Performs general clerical tasks; maintains and updates customer records. Collaborates with management team and partner agencies as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates. Other duties as assigned. Requirements 1. High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver's license required. Bachelor's degree in business management or related field and ability to speak a second language preferred. 2. Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively. FLSA Status Description Work is performed under general supervision with limited latitude. Position exercises some judgment to determine in accordance with well-defined policies, procedures and techniques. Work Conditions Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 lbs.). Tasks may involve extended periods of time at a keyboard or workstation. Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Consumer Success Representative at Realtor.com Location: Scottsdale, AZ (Hybrid Remote/In-Office 3 days per week) Are you a Consumer Success Representative expert? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com | Homes for Sale, Apartments & Houses for Rent through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Consumer Success Representative and help change the world of real estate, one home at a time. Top Reasons to Apply: * Opportunity for rapid advancement based on performance * Be instrumental in shaping the customer journey at a leading real estate platform company * Competitive compensation package with performance-based incentives * Dynamic, team-oriented culture with excellent training and support for development What you'll do: * Represent Realtor.com | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication * Make 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution * Work in a collaborative team atmosphere and independently * Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills * Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records * Scheduling flexibility is required as some shifts require late evening or weekend hours * Read and Speak English fluently, an additional language is a bonus but not essential (Spanish) What You'll Bring: * 2+ years' experience in a phone-based call center role or equivalent * Some sales experience or equivalent preferred * Welcome a challenge and your competitive spirit drives you to win in performance metrics * Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy * Go the extra mile with customer service excellence to make sure customers leave with a smile * You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion * Customer-focused, you value customer engagement and advocacy with an interest in relationship management * Welcome change and are always looking for ways to improve * Self-motivated, ambitious, driven, and goal-oriented * Always on time and only missing work when pre-planned with your manager. Attendance is important to us * Find it easy to learn new skills and tasks * Thrive in an open transparent environment, where feedback and coaching are seen as gifts * Not afraid to ask for help and are quick to offer support when others need it * Come to win every day with a great attitude with a focus on team collaboration and team leadership * Organized, independent, resourceful, and diligent * Ability to collect and input data while fielding questions and speaking with consumers * Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc. * Sufficient internet connection to sustain 8-10 hours of internet use (i.e.,dialing the phone, video conferencing, and online training) * Interested in real estate, real estate lead generation, and real estate knowledge The employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employer retains the right to change or assign other duties to this position. * Context-Based Decision-Making: Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and within the required speed or productivity quotas. Ability to integrate information for decision making, problem-solving, and comprehension. Ability to apply established protocols in a timely manner. Ability to identify and appropriately address common issues raised by customers and colleagues. * Operate/Use Equipment: Ability to operate and be near a computer and use necessary equipment (i.e., headset, mouse, keyboard and other office systems or machinery) throughout the entire workday. * Communication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand. Ability to assist callers effectively, flexibly and adaptively. * Collaboration: Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications. How we work: We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. How We Reward You: * $21.50/hour starting pay with commission for $56,200 total target annual pay based on performance * Promotion opportunity as early as the first 2-3 months to $22.00/hour with commission for $65,000 total target annual pay based on performance and business needs * $1000 eligible attendance bonus after 91 days * Working with a highly-motivated team with a proven track record of success that also has a lot of FUN! * A competitive work environment with great culture, rewards, recognition, and fun events * Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts * Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model * Family forming benefits * 13 annual paid company holidays * Competitive Paid Time Off (PTO) * 8 hours of paid Volunteer Time off annually * Immediate eligibility into Company 401(k) plan with company match * Tuition Reimbursement program for degreed and non-degreed programs * 1:1 personalized Financial Planning Sessions * Student Debt Retirement Savings Match program * Free snacks and refreshments in each office location Working Conditions: Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other office equipment. Do the best work of your life at Realtor.com Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow. Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CALL CENTER SERVICES REPRESENTATIVE II - 60069501 Pay Plan: Career Service 60069501 Salary: $36,216.96 annually Total Compensation Estimator Tool THIS IS AN INTERNAL AGENCY OPPORTUNITY ONLY CURRENT DCF EMPLOYEES WILL BE ELIGIBLE Department of Children and Families CALL CENTER SERVICES REPRESENTATIVE II This posting will be used to fill Career Service vacancies. Multiple positions available. This position is full-time, working 40 hours per week. This position is for the Customer Contact Center and can be located anywhere in the State. Current employees will be compensated in accordance with the DCF salary policy. Minimum qualifications: * Must be a current Florida Dept. of Children and Families, Economic Self Sufficiency (ESS) Program Call Center employee, AND * One (1) year Call Center experience in determining eligibility and/or processing changes as a Call Center Services Representative I (CCSR I). Preference will be given to candidates with the following: * More than 2 years (2+) of experience as an CCSR I or higher position. What you will do: This is an internal professional position in the ESS Statewide Customer Contact Center. The work includes reviewing and analyzing cases to evaluate the quality of services, conducting training and mentoring staff. The position also requires planning, evaluating, leading, and guiding staff towards continuous quality improvement. This position has been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. The Contact Center serves the public from 8:00 AM - 5:00 PM EST, Monday - Friday. DUTIES AND RESPONSIBILITIES: * Assists the Supervisor in mentoring and developing staff appropriately. Reviews cases as assigned and tracks data as needed. Serves as the supervisory back-up. Utilizes the FLORIDA computer system conducting comprehensive interviews, completing forms to verify information and documentation for purpose of collecting/updating data on applicants/recipients and their household members. Assists clients in obtaining documentation when necessary. * Determines eligibility and authorizes timely and accurate benefits. This is evaluated based on the current performance indicators policy, and procedures for public assistance programs. * Maintains assigned work responsibilities by taking prompt action on all case management activities. * Conducts special desk reviews as needed, i.e., changes, alerts, data exchanges, sanctions, fraud referrals, etc. * Processes special reports and maintains case records. * Maintains required procedural materials. Identifies cases of possible fraud overpayment and over issuance for referral to the Benefit Recovery Unit. Responds to customer communications in a professional and timely manner and makes referrals to community partners as appropriate. Takes corrective action on quality control reports and monitoring reports. * Attends and participates in supervisory conferences, meetings, trainings, workgroups, and quality initiatives. * Handle customer inquiry calls. * Complete other related duties as assigned. Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

DEPT OF REVENUE Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. Call Center Representative 3 Job Location: Address: 1600 W. Monroe st. Phoenix, AZ 85007 Posting Details: Salary: $40,000 per year / $19.23 per hour Grade: 16 Closing Date: Until Closed Job Summary: Position Summary: The Call Center Representative 3 represents the agency to Arizona's taxpayers by answering all incoming calls in a professional and courteous manner, while demonstrating active listening, addressing issues and inquiries, and assisting to de-escalate upset taxpayers. This position performs work in accordance with standard work and towards achieving all call center metrics including Calls Per Day (CPD), Average Handle Time (AHT), Quality Assurance Scores, First Call Resolution (FCR), and Voice of the Customer (VOC), as outlined. Supervision: This position does not have direct reports. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Service Delivery -Provide customer service to taxpayers calling into the call center by: -Answers all incoming calls by consistently greeting customers professionally and courteously, demonstrating willingness to actively listen, clarifying and confirming information to address their issues and inquiries; helps de-escalate irate customers as necessary. -Efficiently provides customers with accurate information and proactively educates customers to sustain compliance. -Documents customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in ticketing system, TAS, and/or other databases utilized by department as assigned and in accordance with standard work. Agency/Department Compliance & Continuous Improvement -Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. -Actively contributes to team and individual effectiveness through the following: - -Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated -Completes all required training in a timely manner. -Participates in assigned work teams as appropriate. -May complete periodic metrics, projects, huddle boards and reports as requested. -Prepares for and actively participates in 1:1 coaching with supervisor -Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned. Other duties as assigned Knowledge, Skills & Abilities (KSAs): Education & Experience -Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment -Minimum of one year related experience Licenses & Certifications -None required Knowledge/Understanding -Knowledge of principles and processes for providing customer and personal services Skills -Strong verbal, written, and listening communication skills -Strong service-centric orientation in the delivery of support and services to taxpayers -Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations -Strong interpersonal skills and demeanor -Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive -Proficient in the use of tax reporting systems -Skilled in the customer service technique of conflict de-escalation and resolution Abilities -Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety -Ability to work with a high degree of autonomy and also participate collaboratively as part of a team -Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner -Ability to apply customer service principles, practices and theories to real work business challenges. -Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed. -Ability to learn and apply LEAN concepts, principles, and tools -Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another Additional Job Demands -This position functions in a standard office environment: -In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. -No substantial exposure to adverse environmental conditions. Selective Preference(s): -Experience with Continuous Improvement/LEAN -Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment -Bilingual in English and Spanish Pre-Employment Requirements: The final candidate will be required to abide by the the following pre-employment checks: -Employment Verification and Reference Checks -State and Federal Criminal Background Check, including fingerprinting -Arizona Tax Filing Records Check -If applicable, ASEDRA Authorized Driver Identification Check If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides a world class comprehensive benefits package including: -Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave -Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). -A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options. -Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education. -Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities. By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: *********************************************************** Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at *********************. *The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits & Medical Eligibility (DBME) Family Assistance Administration (FAA) 4324 West Olive Avenue, Glendale, Arizona 85302 Posting Details: Salary: $16.3500 / hourly Grade: 15 Closing Date: 10/19/2025 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES' video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 in our Glendale Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and Responsibilities include but are not limited to: • In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. • Screen applications for NA Expedite criteria. • Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. • Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. • May translate or submit translation when appropriate. • Issue EBT cards. • Ensure the NVRA process is followed. • Open and date stamp incoming mail. • Data entering applications. • Resolve client issues. • Responds to difficult, time sensitive complaints and feedback. • Refer customers to upper management for unresolved issues. • Provide conflict de-escalation in dealing with irate clients. • Prepare, monitor, and submit reports. • Ordering and storing office supplies and equipment. • Troubleshooting equipment by contacting the Helpdesk or Resolution center. • Key ETE information into an automated system accurately and timely for self and as a proxy. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Customer service practices and techniques. • Administrative, office, and clerical procedures. • English language for sentence structure, composition, content, spelling, and grammar. • Program rules, regulations, policies and procedures, and computer systems. • Problem resolution techniques using logic and reasoning. Skills in: • Active listening. • Negotiation and problem resolution. • Good written and oral communication to convey information effectively. • Effective time management, organization and prioritizing tasks. • Use of Google Workspace. • Identifying alternative solutions. Ability to: • Measure and meet productivity and quality standards. • Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. • Professionally interact with all levels of personnel and customers. • Engage critical thinking using logic and reasoning. • Multi-task and work under competing priorities. • Work independently or collaboratively with a group. • Adapt to changing environments and new technologies. Selective Preference(s): The ideal candidate for this position will have: • At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: • If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Elaine Felix at ************ or at ****************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Elaine Felix at ************ or at ****************. Requests should be made as early as possible to allow time to arrange the accommodation.

GAME AND FISH DEPARTMENT Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we're all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona's wildlife and wild places, the outdoors is open for all. The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships. The Arizona Game and Fish Department is an Equal Employment Opportunity agency. Customer Service Representative 2 Job Location: SUPPORT SERVICES DIVISION / CUSTOMER SERVICE 5000 W CAREFREE HWY PHOENIX, AZ 85086 Posting Details: Salary: $18.70/hr Grade: 15 Closing Date: 12/17/2025 Job Summary: CUSTOMER SERVICE REPRESENTATIVE 2 SUPPORT SERVICES DIV / CUSTOMER SERVICE / PHOENIX, AZ BASED FLSA - NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70 Under the direction of the Customer Service Section Supervisor, the Customer Service Representative will be responsible for acting as the Department's representative for approximately 150 License Dealers, supporting all their needs. This position will also be responsible for assisting with the processing and distribution of inventory (licenses, OTC non-permit tags, migratory bird stamps and generic license paper) and regulations (to dealers and non-dealers). Answering licensing customer service phone lines and resolving portal or technical issues to the general public and license dealers. Preparing and closing audits to the license dealers. Preparing several Department mass mail outs including sorting, labeling, stuffing and sealing various materials. Major duties may include: • Acts as the Department's representative for approximately 150 License Dealers, supporting all their needs (i.e. training, inventory, regulations, monthly reporting, and clarifying rules.) • Ensure dealers are issuing licenses and tags properly and provide feedback when not issued correctly. • Checks in the monthly license dealers sales reports and monies due to the department. Reviews and processes the monthly sales reports and deposits the monies. • Reconciles the monthly sales reports and keys in the licenses, OTC non-permit tags and stamps into the license database including Hip survey data. • Prepares and sends monthly billing statements and correspondence of missing reports or acknowledgements. • Answers licensing customer service phone lines and the revolving phone line. Provides information to resolve portal or technical issues to the general public and to the license dealers. Answer licensing and regulation questions. • Prepares and sends annual and closing audits to the license dealers, listing any monies or outstanding inventory due to the Department. • Checks in and verify that the license dealers returned their annual inventory. Prepares and distributes inventory, regulations and report forms to license dealers. • Prepares several Department mass mail outs annually. Sorting, labeling, stuffing, and sealing various materials. • Locates, copies, retrieves, files, and stocks supplies/forms necessary for job function, including supplies to keep the public informed. • Perform other duties as assigned. Knowledge, Skills & Abilities (KSAs): Candidates will have skills in above average oral and/or written communications in order to interpret Game and Fish laws, rules, policies, and procedures; and for on hands training of new employees relating to licensing. Computer data entry, typing/10key and personal computer and printer; mathematics, proofreading, and research skills. Advanced listening abilities to address customer concerns and requests. In-depth skills at maintaining interpersonal relationships, and skills in the application of customer service techniques. Good communication skills to replay information to customers requests in a calm, effective and respectful manner. Problem solving skills with customer issues with licensing, and any other problem the customer may have. Ability to lift moderately heavy or bulky objects, multi-task, prioritize, and manage a heavy workload. Ability to reduce a difficult situation with a professional and respectful attitude. Ability to provide customer service with an enthusiastic attitude. Ability to show patience when the customer is trying to explain their situation with what they are trying to accomplish. Ability to extend courtesy to the customer. Selective Preference(s): • 1 year of experience in a customer service position. • Our work environment offers training opportunities and encourages career development. Pre-Employment Requirements: Employment is contingent upon completion of a post-offer medical/physical examination and the agency's ability to reasonably accommodate any restrictions. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona offers an outstanding comprehensive benefits package including: * 13 days' of vacation * 12 sick days * 10 paid holidays * Participation in the nationally recognized Arizona State Retirement System * Superior health care options * Vision care, dental care, pharmacy benefits, and flexible spending account (options available) * Life, long-term disability, and short-term disability insurance options are available * Many more benefit programs are available Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Contact Us: If you have any questions please feel free to contact Nicole Baker at **************** for assistance.

GAME AND FISH DEPARTMENT Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we're all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona's wildlife and wild places, the outdoors is open for all. The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships. The Arizona Game and Fish Department is an Equal Employment Opportunity agency. Watercraft CSR II Job Location: SUPPORT SERVICES DIV / CUSTOMER SERVICE 5000 W. Carefree Hwy. Phoenix, AZ 85086 Posting Details: Salary: $18.70/hr Grade: 15 Closing Date: 1/4/2026 Job Summary: CUSTOMER SERVICE REPRESENTATIVE 2 “Watercraft CSR II” SUPPORT SERVICES DIV / CUSTOMER SERVICE / PHOENIX, AZ BASED FLSA - Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70 Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Watercraft team! Under the direction of the Watercraft Administrator, the Customer Service Representative plays an essential role in supporting the public, regional offices, and Arizona's boating community. This position is perfect for someone who thrives in a fast-paced environment, enjoys investigative work, and values the importance of clear, accurate guidance. Why This Role Matters: Every day, you will be a trusted resource for Arizona's boating community-helping ensure safe, legal, and enjoyable experiences on the water. Your work keeps our registration system running with integrity and efficiency, making a positive impact statewide. If you're ready to join a team that values accuracy, service, and continuous improvement, we encourage you to apply. Come make a difference with us-and help keep Arizona's waterways safe, compliant, and ready for adventure! Job Duties: Major duties may include: • Processes and registers new watercraft registrations, renewals, transfers and duplicates • Reviews documentation for accuracy and completeness to determine compliance • Returns invalid transactions with detailed instructions for compliance • Provides customer service to watercraft registrants through the mail and over the telephone, resolving complex registration issues according to laws, rules and procedures • Researches watercraft registration history for public records requests • Utilizes Cash Pro system to financially process watercraft transactions • Perform other duties as assigned Knowledge, Skills & Abilities (KSAs): Candidates will have knowledge of public relation practices; Game and Fish Commission rules and orders; A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; concentrating on investigations and documentation; hull identification and safety equipment; terminology of watercraft structures and equipment; Federal regulations regarding proper formats and validity of manufacturers identification codes; court documents regarding divorce, probate, trust documents, seizures, repossessions, bankruptcy, lien foreclosure laws Title 33, and litigations. Candidates will have skills in active listening, problem solving, organization; multitasking; oral and written communication; customer service; working in an environment with high-volume, heavy workload; grammar usage; 10-key and money handling. Candidates will have the ability to work independently, respond to others with tact, diplomacy and patience and to maintain harmonious working relationships with all levels of Department staff and external customers; ability to maintain confidentiality; ability to use discretion and independent judgement. Selective Preference(s): Candidates should have at least one (1) year of experience in a customer service position. Our work environment offers training opportunities and encourages career development. Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona offers an outstanding comprehensive benefits package including: * 13 days' of vacation * 12 sick days * 10 paid holidays * Participation in the nationally recognized Arizona State Retirement System * Superior health care options * Vision care, dental care, pharmacy benefits, and flexible spending account (options available) * Life, long-term disability, and short-term disability insurance options are available * Many more benefit programs are available By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Contact Us: If you have any questions please feel free to contact Nicole Baker at **************** for assistance.

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. ESA CALL CENTER SPECIALIST Job Location: Empowerment Scholarship Account (ESA) Section Phoenix Location Posting Details: Salary: $51,500 Grade: 18 Closing Date: Open until filled Job Summary: • These positions are responsible for handling inbound calls, addressing HelpDesk tickets, managing email inquiries, and providing comprehensive assistance on general ESA program inquiries. • In-state travel may be required for this position. Candidates should apply with an ability and willingness to work in-office five days per week and an average of two to three days a month of a rotating remote shift. The rotating remote shift working hours are typically 11am-8pm, Monday-Friday. Job Duties: • Answer inbound calls, HelpDesk tickets, and email inquiries related to the ESA program • Provide thorough and comprehensive assistance for general program inquiries • Accurately document account interactions and maintain detailed records • Responsible for researching and applying all related ESA policies and procedures, statutes, related rules, and escalating concerns when necessary • Collaborate on special projects as assigned Knowledge, Skills & Abilities (KSAs): Knowledge in: • Customer service principles and practices • Proficient understanding of call center technology and software • Applicants must have experience with high volume customer service. Skills in: • Utilizing critical thinking skills and logical reasoning to gather pertinent information • Strong organizational skills with attention to detail • Exceptional verbal and written communication • Active listening and problem-solving • Multi-task and prioritize responsibilities in a fast-paced environment • Proficiency in documentation and record-keeping • Proficient in Microsoft Office suite, specifically Outlook and MS Teams Ability to: • Multi-task and thrive in a fast-paced, performance-driven environment with a high level of accuracy • Work independently • Conduct thorough research and implement ESA policies, procedures, and regulatory guidelines • Communicate and engage with others in a considerate and respectful manner. • Effectively answer inbound calls, HelpDesk tickets, and email inquiries promptly • Capability to collaborate with team members and efficiently make direct calls to appropriate personnel • Identify and escalate notable concerns or issues • Occasionally participate in special projects and initiatives Selective Preference(s): • Preference will be given to those applicants with an associate's degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish. Pre-Employment Requirements: Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: • Affordable medical, dental, life, and short-term disability insurance plans • Top-ranked retirement and long-term disability plans • Ten paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Sick time accrued at 3.70 hours bi-weekly • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Deferred compensation plan • Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. To submit your resume, click the "APPLY NOW" button below. Having trouble applying for this position? Email ********************** or call ************** for assistance.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 3 ( TRIAGE CUSTOMER SERVICE REPRESENTATIVE) Job Location: Division of Benefits and Medical Eligibility Family Assistance Administration (FAA) Triage Customer Care Center 1800 East Palo Verde Street, Yuma, Arizona 85365 Posting Details: Salary: $17.3500/ Hourly ($36,088.00 Annually) Grade: 16 Closing Date: December 14, 2025 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Triage Customer Service Representative. This position will, under minimal supervision, be working independently, will interpret and apply established Policy and Procedures to resolve customer inquiries and determine the customer needs for services requested for the programs such as Nutrition Assistance (NA), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and State Programs administered by the Division of Benefits and Medical Eligibility (DBME). This position will use the state system to record and research complaints on benefit eligibility, amount of benefits, technical issues, notices, federal regulations, and case statuses. The Triage Customer Service Representative will provide resolution of non eligibility related issues (fair hearings, medical emergencies, restoration of benefits, etc.). This position will confer with customers to gather additional information to resolve complaints or issues, explain case facts to customers and offer community or other support options. Job Duties: Essential Duties and Responsibilities include but are not limited to: Assist customers by phone in an inbound call center setting while reviewing and entering information in various computer systems to determine what steps to follow in the appropriate standard work to place customers in the workflow or provide assistance that resolves the customer's call Educate customers of Self-Service options and assist with various assigned call types to help the customer with the reason for their call Conducts a complete range of eligibility related customer service functions, which includes research, compile information and analyze policies and procedures to resolve complex customer issues Respond to difficult, time sensitive complaints and feedback while referring customers to an internal resolution team for unresolved eligibility complaints and provide conflict de-escalation in dealing with emotional or irate customers Issue EBT Cards following established policy and procedures, completion of EBT log, and assisting customers with submitting requests for Electronic Benefits Replacement and process requests to mail Voter Registration forms to customers Knowledge, Skills & Abilities (KSAs): Knowledge of: Customer service practices and techniques English language for sentence structure, composition, content, spelling, and grammar Program rules, regulations, policies and procedures, and computer systems Skills in: Active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Effective time management, organization, and prioritizing tasks Use of computer applications and computer navigation Ability to: Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards Service Orientation , actively looking for ways to help people. Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact us Cristal Rodriguez at **********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting **********************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support. CALL CENTER SPECIALIST- CHILD ABUSE AND NEGLECT HOTLINE JOB LOCATION: This office is located in downtown Phoenix. POSTING DETAILS: Current shifts available are 3rd shift only, requires working weekends to support our team during peak demand times. Please note that Monday to Friday positions are not available. Thursday-Sunday 9:15 PM -7:45AM; Tuesday, Thursday-Saturday 9:15 PM -7:45AM (both shifts with +10% rate differential); State mandatory hands on training, which is M-F 8:30- 5pm regardless of shift hired for, includes: classroom training, shadowing and mentoring. This hands on training lasts approximately 6 weeks. Once hands on training is successfully completed the new hire will be informed when they can start their permanent shift. Grade 17; Open Until Filled; Applications Reviewed Daily WHO ARE WE? At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day. Becoming a Hotline Specialist can be a life-changing event! If you have a passion to help children in need, DCS is the place for you. Together we can make a difference through service! Step Increases Hotline Specialists are eligible for incremental pay increases as follows: Upon successful completion of the Arizona Department of Child Safety, 22 week CORE training program $22.59/hour One year of Arizona Department of Child Safety Specialist service $24.11/hour Two years of Arizona Department of Child Safety Specialist service $25.96/hour Three years of Arizona Department of Child Safety Specialist service $27.66/hour If you're good at what you do, you can work anywhere. If you're the best at what you do, come work at DCS! WHAT DOES A CALL CENTER SPECIALIST DO? The essential job functions for a DCS Specialist - Intake require processing calls and written concerns of alleged child abuse and neglect which include, but are not limited to, the following: Screen concerns of alleged child abuse and neglect. Conduct comprehensive phone interviews, information gathering and research. Determine if concerns meet statutory criteria as a DCS Report for investigation. Write qualitative narratives. Perform detailed data entry. Respond to the needs of the public in a professional manner free of judgment or bias. Utilize a laptop or desktop computer, the department's computer system, and call center applications. Adhere to scheduled shift, breaks and lunch times. Complete all data entry and finalization of work prior to leaving for the day. Input non-abuse correspondence regarding children currently in the custody of DCS, and other general inquires. Cross-report criminal offenses to law enforcement; Cross-report to other state or local agencies that have investigative or licensing authority when DCS does not; Cross-report to other state, tribal or county child protection agencies when DCS does not have statutory authority. When business needs exist, work in excess of 40 hours, which may include days, nights, weekends, and holidays. WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL? Knowledge of: Federal and State child protection laws; normal child development stages; potential effects of cultural differences on parenting; impacts of substance abuse, mental health, domestic violence, and poverty on families; roles and responsibilities of courts, law enforcement, hospitals, schools, mental health agencies, and other entities that serve children and families; physical and behavioral indicators of abuse, and neglect; conflict resolution techniques; statewide community resources; Microsoft Office Suite - Outlook, Word, PowerPoint, and Teams and call center applications. Skill in: Active listening; Demonstrating sensitivity to others' needs, perspectives, experiences, and cultures; Making crucial time sensitive decisions independently and with accuracy; Using technology with high proficiency; Typing at least 45 words per minute; Critical thinking and reasoning; Adapting interview techniques based on the caller's needs; Responding calmly and effectively during high stress situations. Ability to: Work on-site in a busy call center environment handling emotionally stressful matters; understand DCS policies, procedures, standards, and practices; manage conflicting priorities under time constraints and high workloads; recognize indicators of abuse, and neglect; communicate effectively; perform phone interviews while simultaneously inputting documentation into the department's management information system; be thorough, precise and accurate when completing work; Write clear, intelligible, and professional narratives; and respond to the needs of the public in a professional manner free of judgment or bias. WHAT ARE THE REQUIREMENTS FOR THE CALL CENTER SPECIALIST? Bachelor's or Master's degree must be earned from an institution accredited by an agency recognized by the U.S. Department of Education. Applicants that are recommended for hire will be required to provide the awarded/conferred transcripts to confirm the degree. Candidates with degrees from outside the United States must submit a credential evaluation from a recognized evaluation service; one year of social service or behavioral health preferred. Department of Public Safety Level One Fingerprint Clearance Card During the first 22 weeks of employment required in person training in Midtown Phoenix involving overnight stays, if necessary, every other week. Selected candidates must be able to pass a written exam, background investigation and DCS Central Registry check. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). THE STATE OF ARIZONA OFFERS GREAT BENEFITS AND PERKS! WE OFFER: • Paid sick leave • Paid annual leave • Ten paid holidays per calendar year • Health, dental and vision insurance • Flexible Spending Account • Health Savings Account • Arizona State Retirement System Savings (ASRS) • Employee and Dependent Life insurance • Long-term and short-term disability insurance • Deferred compensation plans • Wellness incentive program • Employee discount program for higher education, products and services • Education Savings - AZ529 • Employee Assistance Program Bi-Lingual Stipend DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments. For a complete list of benefits provided by The State of Arizona, please visit our benefits page RETIREMENT: Positions in this classification participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously). CONTACT US: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************ or by email at *************. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at ************ or by email at ********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

DEPT OF TRANSPORTATION Driving the future of transportation with a diverse and innovative team To learn more about the ADOT team CLICK HERE CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Address: ENFORCEMENT & COMPLIANCE DIVISION 1-40 Milepost 3.8 Topock, AZ 86436 Posting Details: Anticipated Salary: $34,713.54 Grade: 15 Closing Date: 10/21/2025 Job Summary: Under general supervision the CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties which involve continual public contact, which may involve face to face contact with irate individuals. Incumbent will be assigned to one of three shifts may be rotated, as necessary. Overnight travel may be required. Background check is required. Job Duties: Answer various inquires pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures. Resolves customer issues, problems and/or concerns. Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities. Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity. Prepares appropriate reports per agency and ECD requirements. Communicates pertinent motor carrier size/weight, permit and other related information through electronic, written or oral means with peers, supervisors, other agencies including other governmental agencies and the public. Attends various meetings, conferences and training sessions. Knowledge, Skills & Abilities (KSAs): Knowledge in: *Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement. *Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani;. *Federal OSHA, State and County regulations and policies regarding safe work practices. *Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules), EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB). Skill in: *Maintain working relationships with other agency divisions, the public, employees and contractors. * Strong math, critical thinking, research and complex analysis. *Problem solving and conflict resolution, interpersonal and employee relations. *Multi-tasking and time management of multiple and sometimes competing priorities and deadlines. *Decision making; oral and written communication in the preparation of clear concise reports, correspondence and powerpoint presentations. *Google Platform. Ability in: *Ability to read, comprehend, and interpret detailed, complex written material. *Conduct research and compile findings; to handle a variety of complex, sensitive and confidential materials simultaneously. *Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic. *Remain professional under stress. *Work independently without supervision; interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds. *Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities. Selective Preference(s): 2 or more years administrative and/or operations support experience meeting the KSAs. A weight master certification is preferred. Pre-Employment Requirements: This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 3 ( TRIAGE CUSTOMER SERVICE REPRESENTATIVE) Job Location: Division of Benefits and Medical Eligibility Family Assistance Administration (FAA) Triage Customer Care Center 674 East Main Street, Somerton, Arizona 85350 Posting Details: Salary: $17.3500/ Hourly ($36,088.00 Annually) Grade: 16 Closing Date: December 14, 2025 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Triage Customer Service Representative. This position will, under minimal supervision, be working independently, will interpret and apply established Policy and Procedures to resolve customer inquiries and determine the customer needs for services requested for the programs such as Nutrition Assistance (NA), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and State Programs administered by the Division of Benefits and Medical Eligibility (DBME). This position will use the state system to record and research complaints on benefit eligibility, amount of benefits, technical issues, notices, federal regulations, and case statuses. The Triage Customer Service Representative will provide resolution of non eligibility related issues (fair hearings, medical emergencies, restoration of benefits, etc.). This position will confer with customers to gather additional information to resolve complaints or issues, explain case facts to customers and offer community or other support options. Job Duties: Essential Duties and Responsibilities include but are not limited to: Assist customers by phone in an inbound call center setting while reviewing and entering information in various computer systems to determine what steps to follow in the appropriate standard work to place customers in the workflow or provide assistance that resolves the customer's call Educate customers of Self-Service options and assist with various assigned call types to help the customer with the reason for their call Conducts a complete range of eligibility related customer service functions, which includes research, compile information and analyze policies and procedures to resolve complex customer issues Respond to difficult, time sensitive complaints and feedback while referring customers to an internal resolution team for unresolved eligibility complaints and provide conflict de-escalation in dealing with emotional or irate customers Issue EBT Cards following established policy and procedures, completion of EBT log, and assisting customers with submitting requests for Electronic Benefits Replacement and process requests to mail Voter Registration forms to customers Knowledge, Skills & Abilities (KSAs): Knowledge of: Customer service practices and techniques English language for sentence structure, composition, content, spelling, and grammar Program rules, regulations, policies and procedures, and computer systems Skills in: Active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Effective time management, organization, and prioritizing tasks Use of computer applications and computer navigation Ability to: Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards Service Orientation , actively looking for ways to help people. Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Sick time accrued at 3.70 hours bi-weekly • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities • Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact us Cristal Rodriguez at **********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting **********************. Requests should be made as early as possible to allow time to arrange the accommodation.

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. ESA CALL CENTER SPECIALIST Posting Details: Salary: $51,500 Grade: 18 Closing Date: Open until filled Job Summary: * These positions are responsible for handling inbound calls, addressing HelpDesk tickets, managing email inquiries, and providing comprehensive assistance on general ESA program inquiries. * In-state travel may be required for this position. Candidates should apply with an ability and willingness to work in-office five days per week and an average of two to three days a month of a rotating remote shift. The rotating remote shift working hours are typically 11am-8pm, Monday-Friday. Job Duties: * Answer inbound calls, HelpDesk tickets, and email inquiries related to the ESA program * Provide thorough and comprehensive assistance for general program inquiries * Accurately document account interactions and maintain detailed records * Responsible for researching and applying all related ESA policies and procedures, statutes, related rules, and escalating concerns when necessary * Collaborate on special projects as assigned Knowledge, Skills & Abilities (KSAs): Knowledge in: * Customer service principles and practices * Proficient understanding of call center technology and software * Applicants must have experience with high volume customer service. Skills in: * Utilizing critical thinking skills and logical reasoning to gather pertinent information * Strong organizational skills with attention to detail * Exceptional verbal and written communication * Active listening and problem-solving * Multi-task and prioritize responsibilities in a fast-paced environment * Proficiency in documentation and record-keeping * Proficient in Microsoft Office suite, specifically Outlook and MS Teams Ability to: * Multi-task and thrive in a fast-paced, performance-driven environment with a high level of accuracy * Work independently * Conduct thorough research and implement ESA policies, procedures, and regulatory guidelines * Communicate and engage with others in a considerate and respectful manner. * Effectively answer inbound calls, HelpDesk tickets, and email inquiries promptly * Capability to collaborate with team members and efficiently make direct calls to appropriate personnel * Identify and escalate notable concerns or issues * Occasionally participate in special projects and initiatives Selective Preference(s): * Preference will be given to those applicants with an associate's degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish. Pre-Employment Requirements: Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: * Affordable medical, dental, life, and short-term disability insurance plans * Top-ranked retirement and long-term disability plans * Ten paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Sick time accrued at 3.70 hours bi-weekly * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Deferred compensation plan * Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. To submit your resume, click the "APPLY NOW" button below. Having trouble applying for this position? Email ********************** or call ************** for assistance.