Customer Service Representative jobs at State of Arizona - 20 jobs

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. CUSTOMER SERVICE REPRESENTATIVE 2 5000 W. CAREFREE HIGHWAY, PHOENIX, AZ 85086 Posting Details: Salary: $34,666 - $44,666 Anticipated Salary: $39,666.84 Grade: 15 Closing Date: 01/19/2026 Job Summary: The Vehicle Maintenance Automotive Service Writer provides direct customer service support to various external agencies and internal support to the Game and Fish vehicle repair shop. This position is responsible for interacting and assisting customers with vehicle repair needs, interpreting information, discussing work performed with the customer, mileage verification, data entry, resolving customer complaints, scheduling vehicles for preventative maintenance service, warranty work and commercial repairs and service. Job Duties: Interaction and assisting customer with vehicle repair needs, interpreting computer/program information, discussing work performed with customer, mileage verification, data entry, resolving customer complaints/inquires, scheduling vehicles for preventative maintenance, (PM) service, warranty work, commercial repairs and service. Open and close work orders, make PM appointments; perform spot checks on completed vehicle repairs and commercial services. Monitor the PM and Emission Program for ADOT's vehicle fleet assigned to the complex. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Vehicle and equipment fleet maintenance operations. * Strong knowledge of customer service techniques. * General knowledge of vehicle/equipment mechanical skills. * Fleet/Equipment Management Information Systems. * Vehicle/equipment preventative maintenance service programs. * General knowledge of vehicle/equipment towing operations. * OSHA safety rules and regulations. * State statutes and federal laws, rules and regulations as it pertains to fleet maintenance. Skill in: * Interacting with people, applying professional customer service techniques. * Written and oral communications. * Executing timely resolutions to inquiries. * Computer programs such as Google Workspace. * Attentive listening. * Basic math to review documents and handle credit card functions/payments. * Organization and time management. * Documenting accurate and complete information. Ability to: * Provide professional and courteous customer service. * Understand general mechanical skills in order to discuss customer inquiries or complaints. * Make appropriate decisions within scope of responsibility. * Resolve problems and answer questions regarding vehicle/equipment repairs. * Work independently or in a team environment. * Multi-task in a fast paced Maintenance Management environment. Selective Preference(s): Three years of experience as an Automotive Service Writer in a high volume multi-functional automotive fleet maintenance operation environment, providing customer service which included responding and resolving customer inquiries, complaints and experience operating a Fleet/Equipment. Pre-Employment Requirements: This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: * Sick leave * Vacation with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Health and dental insurance * Retirement plan * Life insurance and long-term disability insurance * Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

Are you interested in a rewarding career opportunity where you will be an advocate for older Pennsylvanians? The Pennsylvania Department of Aging (PDA), Bureau of Protective Services is eager to welcome an Aging Services Specialist as a vital member to our dedicated staff of professionals. Your diligence in this role will ensure that quality protective services are consistently available to older adults across the commonwealth. Join us in our mission to promote independence, purpose, and well-being in the lives of older adults and apply today! DESCRIPTION OF WORK An Aging Services Specialist is a principal liaison between the Pennsylvania Department of Aging (PDA) and the Area Agencies on Aging (AAAs) regarding the administration and implementation of Pennsylvania's Older Adults Protective Services Act (OAPSA). This professional provides technical assistance and guidance to Area Agency on Aging (AAA) policies and procedures and resolves non-compliance issues identified during monitoring reviews. Collaboration with PDA's Bureau of Quality Assurance to deliver technical assistance and training ensures compliance and accurate data collection in PDA's protective services electronic database system. Additional duties to include but not limited to: Review and respond to protective services inquiries and complaints from a variety of sources Develop, implement and review policy, procedure and/or regulations regarding protective services and/or guardianship program areas Manage the training contract to ensure all deliverables are timely and effectively met Search and apply for grants and other funding opportunities that involve protective services and associated grants and projects Assist with grant and contract planning, oversight and management including preparing, submitting, managing deliverables to ensure all steps are completed timely and in accordance with budget and submission of required reports and deadlines Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters office in Harrisburg when needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

Are you looking for an opportunity to serve Pennsylvania's older adult population? The Pennsylvania Department of Aging (PDA), Bureau of Quality Assurance, is seeking an Aging Services Specialist to join our dedicated team. Your work will help us accomplish our vision of a Pennsylvania where older adults are embraced and empowered to live and age with dignity and respect. Apply today and join us in our mission to promote independence, purpose, and well-being in the lives of older adults across the commonwealth. DESCRIPTION OF WORK As an Aging Services Specialist, you oversee the 52 Area Agencies on Aging's (AAA's) compliance with the Older Adult Protective Services Act (OAPSA), law, program and documentation standards, Department of Aging policies, and the overall quality of service provided by the AAAs under OAPSA. Work involves maintaining thorough and comprehensive knowledge and understanding of the Protective Services law, regulations, and the Pennsylvania Department of Aging (PDA) policies and procedures. You will be expected to maintain a strong knowledge of the application/system utilized by PDA and the Area Agency on Aging (AAA) to review consumer records and identify areas of non-compliance with statutory and departmental directives. This position routinely serves as the team lead to manage all aspects of the Comprehensive Aging Program Evaluation (CAPE) review. You will have the opportunity to review AAA Performance Improvement Plans (PIPs) submitted as a result of the CAPE review findings and work directly with the AAA to provide assistance and recommendations. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters office in Harrisburg when needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933648 1 Pay Plan: Temp 60933648 Salary: $17.01 an hour Total Compensation Estimator Tool OPS Call Center Services Representative I Department of Children and Families Jacksonville, Florida Preference for Bilingual in Spanish/English or Creole/English Full-time opportunities available Open Competitive This posting will be used to fill position vacancies in OPS. Current employees will be compensated in accordance with the DCF salary policy. Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment. The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position. If this sounds like the job for you, please join our TEAM! * The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. * Employees may be required to work after their schedule to complete phone calls in the queue. Qualifications: * Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. * Must have the ability to attend an 8 - 12-week mandatory paid training course. * Preference for bilingual in Spanish/English or Creole/English. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. * Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. What you will do: The typical duties include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Knowledge, Skills, and Abilities: * Communicate with others to obtain and verify information concerning eligibility. * Detect and evaluate potential fraudulent situations. * Analyze and interpret written, numerical, and verbal data from various sources. * Enter data accurately into a computerized system. * Navigate through computer screens. * Complete and review basic computer documents and other forms. * Perform a variety of basic mathematical computations accurately. * Establish and maintain cooperative working relationships with the public and staff. * Use computers and related software packages. * Follow written and oral directions and instructions. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: For a more complete list of benefits, visit ***************************** About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. To learn more please visit ****************************** Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. EMPLOYMENT DISCLOSURES * US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. * SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. HEALTH AND NUTRITION SERVICES SPECIALIST Posting Details: Salary: $64,000 - $70,000 Grade: 21 Closing Date: 01/16/2026 Job Summary: * The Health and Nutrition Services (HNS) Specialist position is part of the Food Acquisition and Nutrition Systems team, which is dedicated to enhancing the quality of menus and serving strategies utilized in Child Nutrition Programs (CNPs) throughout Arizona. This team provides technical assistance to program operators concerning foodservice operations management, ensuring equitable access to nutritious food options. By collecting and analyzing operational metrics, the team ensures that all initiatives are guided by data-driven decisions. * In this role, the specialist will offer general procurement and food acquisition technical assistance to all CNP operators regarding the utilization and management of USDA Foods including Direct Delivery/Direct Ship, Processing Diversion, and DoD Fresh. * Occasional in-state and rare out-of-state travel is/may be required for this position. The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate. Job Duties: * Provide general procurement and food acquisition technical assistance to all CNP operators on USDA Foods (Direct Delivery/Direct Ship, Processing, and DoD Fresh) utilization and management as well as on commercial foods by supporting operators in writing technical requirements and specifications for solicitations or quotes, identifying vendors/distributors/suppliers, and incorporating new products in school meals * Determine the type and frequency of the foods that the state of Arizona, via HNS, will make available to Recipient Agencies (RAs) through the USDA Foods in Schools program or other initiatives * Contribute by analyzing trends, forecasting needs, assessing nutritional quality of foods, coordinating distribution, and placing orders as needed * Create resources and tools for use in operational assessment, strategic recommendations, and on-going technical assistance to CNP operators in the areas of food, finance, facilities, HR, and marketing with the goal of exceeding meal standards while maintaining a financially viable operation * Provide direct technical assistance to CNP operators with a focus on ensuring equitable access to domestic, local, and regional nutritious foods and promotion of positive feeding strategies for their CNPs * Lead efforts to strengthen the Arizona food system by supporting a fair, competitive, and resilient local food chain and expanding access to local foods Knowledge, Skills & Abilities (KSAs): Knowledge in: * Federal regulations, state laws, and policies pertaining to all child nutrition programs * National and local legislative and health and nutrition program issues * Federal, state, local, and tribal procurement laws and regulations * Food service operations * Arizona food system and supply chain * Federal Food Distribution Programs * A Bachelor's degree in nutrition/dietetics or a related field, or equivalent experience to substitute for the degree, is required. Skills in: * Effective written and oral communication * Active listening * Organization * Time Management * Analytical problem solving * Intermediate skill in using Microsoft Teams, Outlook, Word, Excel, and PowerPoint Ability to: * Research, review, and draw interpretations from public laws and rules * Establish and maintain interpersonal relationships * Think critically and make objective determinations * Conceptualize complex systems and interactions * Manage of multiple projects and tasks * Work well in a team and across disciplines * Efficiently use computer software programs and applications Selective Preference(s): Preference will be given to those applicants with: * Master's degree * Registered Dietitian (RD) * Registered Dietitian Nutritionist (RON) * Experience administering or directing a Child Nutrition Program (CNP) * Experience with procurement Pre-Employment Requirements: * Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: * Affordable medical, dental, life, and short-term disability insurance plans * Top-ranked retirement and long-term disability plans * Ten paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Sick time accrued at 3.70 hours bi-weekly * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Deferred compensation plan * Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) 1155 North Arizona Boulevard, Coolidge, Arizona 85128 Posting Details: Salary: $16.3500 hourly Grade: 15 Closing Date: January 22, 2025 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as a Customer Service Representative 2 at our Coolidge Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen applications for Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA). The member will use the state system to record details of customer interactions, complaints, or comments, as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and Responsibilities include, but are not limited to: * In-person interaction with customers to determine what steps to follow in the appropriate Standard Work and place the customer in the correct workflow. * Screen applications for NA Expedite criteria as well as data entry applications. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options, and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and the FAA's Eligibility System into the appropriate document type. * Ordering and storing office supplies and equipment. * Issue Electronic Benefit Transfer (EBT) cards. * Ensure the Voter Registration process is followed. * May translate or submit a translation when appropriate. * Data entry applications. * Resolve client issues. * Responds to difficult, time-sensitive complaints and feedback. * Provide conflict de-escalation in dealing with irate clients. * Refer customers to upper management for unresolved issues. * Open and date-stamp incoming mail. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Computer service practices and techniques. * Administrative, office, and clerical procedures. * Program rules, regulations, policies, procedures, and computer systems. * Problem resolution techniques using logic and reasoning. * English language for sentence structure, composition, content, spelling, and grammar. Skills in: * Active listening. * Good written and oral communication to convey information effectively. * Effective time management, organization, and prioritizing tasks. * Identifying alternative solutions. * Use of Google Workspace. Ability to: * Professionally interact with all levels of personnel and customers. * Work independently or collaboratively with a group. * Multi-task and work under competing priorities. * Adapt to changing environments and new technologies. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: * At least one year of experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant to Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions regarding this career opportunity, please contact Alex Rivera at ************ or *************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting ************ or *************************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) 555 West Main Avenue, Casa Grande, Arizona 85122 Posting Details: Salary: $16.3500 hourly Grade: 15 Closing Date: January 19, 2025 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as a Customer Service Representative 2 at our Casa Grande Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen applications for Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA). The member will use the state system to record details of customer interactions, complaints, or comments, as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and Responsibilities include, but are not limited to: * In-person interaction with customers to determine what steps to follow in the appropriate Standard Work and place the customer in the correct workflow. * Screen applications for NA Expedite criteria as well as data entry applications. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options, and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and the FAA's Eligibility System into the appropriate document type. * Ordering and storing office supplies and equipment. * Issue Electronic Benefit Transfer (EBT) cards. * Ensure the Voter Registration process is followed. * May translate or submit a translation when appropriate. * Data entry applications. * Resolve client issues. * Responds to difficult, time-sensitive complaints and feedback. * Provide conflict de-escalation in dealing with irate clients. * Refer customers to upper management for unresolved issues. * Open and date-stamp incoming mail. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Computer service practices and techniques. * Administrative, office, and clerical procedures. * Program rules, regulations, policies, procedures, and computer systems. * Problem resolution techniques using logic and reasoning. * English language for sentence structure, composition, content, spelling, and grammar. Skills in: * Active listening. * Good written and oral communication to convey information effectively. * Effective time management, organization, and prioritizing tasks. * Identifying alternative solutions. * Use of Google Workspace. Ability to: * Professionally interact with all levels of personnel and customers. * Work independently or collaboratively with a group. * Multi-task and work under competing priorities. * Adapt to changing environments and new technologies. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: * At least one year of experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant to Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions regarding this career opportunity, please contact Alex Rivera at ************ or *************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting ************ or *************************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Indian School Field Office 4522 West Indian School Road, Suite 4-9, Phoenix, Arizona 85031 Posting Details: Salary: $16.3500 / Hourly ($34,008.00 Annually) Grade: 15 Closing Date: January 23, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team a Customer Service Representative 2 (CSR 2) for the Indian School Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and responsibilities include but are not limited to: * In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. * Screen applications for NA Expedite criteria. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. * May translate or submit translation when appropriate. * Issue EBT cards. * Ensure the NVRA process is followed. * Open and date stamp incoming mail. * Data entering applications. * Resolve client issues. * Responds to difficult, time sensitive complaints and feedback. * Refer customers to upper management for unresolved issues. * Provide conflict de-escalation in dealing with irate clients. * Prepare, monitor, and submit reports. * Ordering and storing office supplies and equipment. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. * Key ETE information into an automated system accurately. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Customer service practices and techniques. * Administrative, office, and clerical procedures. * English language for sentence structure, composition, content, spelling, and grammar. * Program rules, regulations, policies and procedures, and computer systems. * Problem resolution techniques using logic and reasoning Skills in: * Active listening. * Negotiation and problem resolution. * Good written and oral communication to convey information effectively. * Effective time management, organization, and prioritizing tasks. * Use of Google Workspace. * Identifying alternative solutions. Ability to: * Measure and meet productivity and quality standards. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Professionally interact with all levels of personnel and customers. * Engage critical thinking using logic and reasoning. * Multi-task and work under competing priorities. * Work independently or collaboratively with a group. * Adapt to changing environments and new technologies. Selective Preference(s): The ideal candidate for this position will have: * At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Jennifer Honhoinewa at *********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting **************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Peoria Field Office 8990 West Peoria Avenue, Peoria, Arizona 85345 Posting Details: Salary: $16.3500 / Hourly ($34,008.00 Annually) Grade: 15 Closing Date: January 16, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team a Customer Service Representative 2 (CSR 2) for the Peoria Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and responsibilities include but are not limited to: * In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. * Screen applications for NA Expedite criteria. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. * May translate or submit translation when appropriate. * Issue EBT cards. * Ensure the NVRA process is followed. * Open and date stamp incoming mail. * Data entering applications. * Resolve client issues. * Responds to difficult, time sensitive complaints and feedback. * Refer customers to upper management for unresolved issues. * Provide conflict de-escalation in dealing with irate clients. * Prepare, monitor, and submit reports. * Ordering and storing office supplies and equipment. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Customer service practices and techniques. * Administrative, office, and clerical procedures. * English language for sentence structure, composition, content, spelling, and grammar. * Program rules, regulations, policies and procedures, and computer systems. * Problem resolution techniques using logic and reasoning Skills in: * Active listening. * Negotiation and problem resolution. * Good written and oral communication to convey information effectively. * Effective time management, organization, and prioritizing tasks. * Use of Google Workspace. * Identifying alternative solutions. Ability to: * Measure and meet productivity and quality standards. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Professionally interact with all levels of personnel and customers. * Engage critical thinking using logic and reasoning. * Multi-task and work under competing priorities. * Work independently or collaboratively with a group. * Adapt to changing environments and new technologies. Selective Preference(s): The ideal candidate for this position will have: * At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, pleae contace Jennifer Honhoinewa at *********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 3 ( TRIAGE CUSTOMER SERVICE REPRESENTATIVE) Job Location: Division of Benefits and Medical Eligibility Family Assistance Administration (FAA) Triage Customer Care Center 1800 East Palo Verde Street, Yuma, Arizona 85365 674 East Main Street, Somerton, Arizona 85350 Posting Details: Salary: $17.3500/ Hourly ($36,088.00 Annually) Grade: 16 Closing Date: January 16, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Triage Customer Service Representative. This position will, under minimal supervision, be working independently, will interpret and apply established Policy and Procedures to resolve customer inquiries and determine the customer needs for services requested for the programs such as Nutrition Assistance (NA), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and State Programs administered by the Division of Benefits and Medical Eligibility (DBME). This position will use the state system to record and research complaints on benefit eligibility, amount of benefits, technical issues, notices, federal regulations, and case statuses. The Triage Customer Service Representative will provide resolution of non eligibility related issues (fair hearings, medical emergencies, restoration of benefits, etc.). This position will confer with customers to gather additional information to resolve complaints or issues, explain case facts to customers and offer community or other support options. Job Duties: Essential Duties and Responsibilities include but are not limited to: * Assist customers by phone in an inbound call center setting while reviewing and entering information in various computer systems to determine what steps to follow in the appropriate standard work to place customers in the workflow or provide assistance that resolves the customer's call * Educate customers of Self-Service options and assist with various assigned call types to help the customer with the reason for their call * Conducts a complete range of eligibility related customer service functions, which includes research, compile information and analyze policies and procedures to resolve complex customer issues * Respond to difficult, time sensitive complaints and feedback while referring customers to an internal resolution team for unresolved eligibility complaints and provide conflict de-escalation in dealing with emotional or irate customers * Issue EBT Cards following established policy and procedures, completion of EBT log, and assisting customers with submitting requests for Electronic Benefits Replacement and process requests to mail Voter Registration forms to customers Knowledge, Skills & Abilities (KSAs): Knowledge of: * Customer service practices and techniques * English language for sentence structure, composition, content, spelling, and grammar * Program rules, regulations, policies and procedures, and computer systems Skills in: * Active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times * Effective time management, organization, and prioritizing tasks * Use of computer applications and computer navigation Ability to: * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards * Service Orientation , actively looking for ways to help people. * Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: * At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact us Cristal Rodriguez at **********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting **********************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) 11518 East Apache Trail, Suite 114, Apache Junction, Arizona 85120 Posting Details: Salary: $16.3500 hourly Grade: 15 Closing Date: January 19, 2025 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as a Customer Service Representative 2 at our Apache Junction Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen applications for Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA). The member will use the state system to record details of customer interactions, complaints, or comments, as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and Responsibilities include, but are not limited to: * In-person interaction with customers to determine what steps to follow in the appropriate Standard Work and place thecustomer in the correct workflow. * Screen applications for NA Expedite criteria as well as data entry applications. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options, and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and the FAA's Eligibility System into the appropriate document type. * Ordering and storing office supplies and equipment. * Issue Electronic Benefit Transfer (EBT) cards. * Ensure the Voter Registration process is followed. * May translate or submit a translation when appropriate. * Data entry applications. * Resolve client issues. * Responds to difficult, time-sensitive complaints and feedback. * Provide conflict de-escalation in dealing with irate clients. * Refer customers to upper management for unresolved issues. * Open and date-stamp incoming mail. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Computer service practices and techniques. * Administrative, office, and clerical procedures. * Program rules, regulations, policies, procedures, and computer systems. * Problem resolution techniques using logic and reasoning. * English language for sentence structure, composition, content, spelling, and grammar. Skills in: * Active listening. * Good written and oral communication to convey information effectively. * Effective time management, organization, and prioritizing tasks. * Identifying alternative solutions. * Use of Google Workspace. Ability to: * Professionally interact with all levels of personnel and customers. * Work independently or collaboratively with a group. * Multi-task and work under competing priorities. * Adapt to changing environments and new technologies. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: * At least one year of experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant to Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions regarding this career opportunity, please contact Alex Rivera at ************ or *************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting ************ or *************************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) 6010 North 57th Drive, Glendale, Arizona 85301 Posting Details: Salary: $16.3500 hourly Grade: 15 Closing Date: January 20, 2025 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as a Customer Service Representative 2 at our Glendale Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen applications for Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA). The member will use the state system to record details of customer interactions, complaints, or comments, as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and Responsibilities include, but are not limited to: * In-person interaction with customers to determine what steps to follow in the appropriate Standard Work and place the customer in the correct workflow. * Screen applications for NA Expedite criteria as well as data entry applications. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options, and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and the FAA's Eligibility System into the appropriate document type. * Ordering and storing office supplies and equipment. * Issue Electronic Benefit Transfer (EBT) cards. * Ensure the Voter Registration process is followed. * May translate or submit a translation when appropriate. * Data entry applications. * Resolve client issues. * Responds to difficult, time-sensitive complaints and feedback. * Provide conflict de-escalation in dealing with irate clients. * Refer customers to upper management for unresolved issues. * Open and date-stamp incoming mail. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Computer service practices and techniques. * Administrative, office, and clerical procedures. * Program rules, regulations, policies, procedures, and computer systems. * Problem resolution techniques using logic and reasoning. * English language for sentence structure, composition, content, spelling, and grammar. Skills in: * Active listening. * Good written and oral communication to convey information effectively. * Effective time management, organization, and prioritizing tasks. * Identifying alternative solutions. * Use of Google Workspace. Ability to: * Professionally interact with all levels of personnel and customers. * Work independently or collaboratively with a group. * Multi-task and work under competing priorities. * Adapt to changing environments and new technologies. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: * At least one year of experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant to Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions regarding this career opportunity, please contact Alex Rivera at ************ or *************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format, by contacting ************ or *************************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Avondale Field Office 290 East La Canada Boulevard, Avondale, Arizona 85323 Posting Details: Salary: $16.3500 / Hourly ($34,008.00 Annually) Grade: 15 Closing Date: January 20, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team a Customer Service Representative 2 (CSR 2) for the Avondale Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and responsibilities include but are not limited to: * In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. * Screen applications for NA Expedite criteria. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. * May translate or submit translation when appropriate. * Issue EBT cards. * Ensure the NVRA process is followed. * Open and date stamp incoming mail. * Data entering applications. * Resolve client issues. * Responds to difficult, time sensitive complaints and feedback. * Refer customers to upper management for unresolved issues. * Provide conflict de-escalation in dealing with irate clients. * Prepare, monitor, and submit reports. * Ordering and storing office supplies and equipment. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Customer service practices and techniques. * Administrative, office, and clerical procedures. * English language for sentence structure, composition, content, spelling, and grammar. * Program rules, regulations, policies and procedures, and computer systems. * Problem resolution techniques using logic and reasoning Skills in: * Active listening. * Negotiation and problem resolution. * Good written and oral communication to convey information effectively. * Effective time management, organization, and prioritizing tasks. * Use of Google Workspace. * Identifying alternative solutions. Ability to: * Measure and meet productivity and quality standards. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Professionally interact with all levels of personnel and customers. * Engage critical thinking using logic and reasoning. * Multi-task and work under competing priorities. * Work independently or collaboratively with a group. * Adapt to changing environments and new technologies. Selective Preference(s): The ideal candidate for this position will have: * At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Jennifer Honhoinewa at *********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) 11526 West Bell Road, Surprise Arizona 85378 Posting Details: Salary: $16.3500 hourly Grade: 15 Closing Date: January 19, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 for our Surprise Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and Responsibilities include but are not limited to: * In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. * Screen applications for NA Expedite criteria as well as data entering applications. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. * Ordering and storing office supplies and equipment. * Issue Electronic Benefit Transfer (EBT) cards. * Ensure the Voter Registration process is followed. * May translate or submit translation when appropriate. * Data entering applications. * Resolve client issues. * Responds to difficult, time sensitive complaints and feedback. * Provide conflict de-escalation in dealing with irate clients. * Refer customers to upper management for unresolved issues. * Open and date stamp incoming mail. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Computer service practices and techniques. * Administrative, office, and clerical procedures. * Program rules, regulations, policies and procedures, and computer systems. * Problem resolution techniques using logic and reasoning. * English language for sentence structure, composition, content, spelling, and grammar. Skills in: * Active listening. * Good written and oral communication to convey information effectively. * Effective time management, organization and prioritizing tasks. * Identifying alternative solutions. * Use of Google Workspace. Ability to: * Professionally interact with all levels of personnel and customers. * Work independently or collaboratively with a group. * Multi-task and work under competing priorities. * Adapt to changing environments and new technologies. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: * At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hire State employees are subject to and must successfully complete the Electronic Employment Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant to Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Jason Hamm at ************ or at ***************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jason Hamm at ************ or at ***************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) 125 East Elliot Road, Chandler Arizona 85225 Posting Details: Salary: $16.3500 hourly Grade: 15 Closing Date: January 18, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 for our Chandler Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and Responsibilities include but are not limited to: * In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. * Screen applications for NA Expedite criteria as well as data entering applications. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. * Ordering and storing office supplies and equipment. * Issue Electronic Benefit Transfer (EBT) cards. * Ensure the Voter Registration process is followed. * May translate or submit translation when appropriate. * Data entering applications. * Resolve client issues. * Responds to difficult, time sensitive complaints and feedback. * Provide conflict de-escalation in dealing with irate clients. * Refer customers to upper management for unresolved issues. * Open and date stamp incoming mail. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Computer service practices and techniques. * Administrative, office, and clerical procedures. * Program rules, regulations, policies and procedures, and computer systems. * Problem resolution techniques using logic and reasoning. * English language for sentence structure, composition, content, spelling, and grammar. Skills in: * Active listening. * Good written and oral communication to convey information effectively. * Effective time management, organization and prioritizing tasks. * Identifying alternative solutions. * Use of Google Workspace. Ability to: * Professionally interact with all levels of personnel and customers. * Work independently or collaboratively with a group. * Multi-task and work under competing priorities. * Adapt to changing environments and new technologies. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Engage critical thinking using logic and reasoning. Selective Preference(s): The ideal candidate for this position will have: * At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hire State employees are subject to and must successfully complete the Electronic Employment Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant to Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Jason Hamm at ************ or at ***************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jason Hamm at ************ or at ***************. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility Family Assistance Administration (FAA) Buckeye Field Office 302 North 4th Street, Buckeye, Arizona 85326 Posting Details: Salary: $16.3500 / Hourly ($34,008.00 Annually) Grade: 15 Closing Date: January 23, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team a Customer Service Representative 2 (CSR 2) for the Buckeye Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position. Job Duties: Essential Duties and responsibilities include but are not limited to: * In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. * Screen applications for NA Expedite criteria. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. * May translate or submit translation when appropriate. * Issue EBT cards. * Ensure the NVRA process is followed. * Open and date stamp incoming mail. * Data entering applications. * Resolve client issues. * Responds to difficult, time sensitive complaints and feedback. * Refer customers to upper management for unresolved issues. * Provide conflict de-escalation in dealing with irate clients. * Prepare, monitor, and submit reports. * Ordering and storing office supplies and equipment. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Customer service practices and techniques. * Administrative, office, and clerical procedures. * English language for sentence structure, composition, content, spelling, and grammar. * Program rules, regulations, policies and procedures, and computer systems. * Problem resolution techniques using logic and reasoning Skills in: * Active listening. * Negotiation and problem resolution. * Good written and oral communication to convey information effectively. * Effective time management, organization, and prioritizing tasks. * Use of Google Workspace. * Identifying alternative solutions. Ability to: * Measure and meet productivity and quality standards. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Professionally interact with all levels of personnel and customers. * Engage critical thinking using logic and reasoning. * Multi-task and work under competing priorities. * Work independently or collaboratively with a group. * Adapt to changing environments and new technologies. Selective Preference(s): The ideal candidate for this position will have: * At least one year experience in a direct contact, customer service environment. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Jennifer Honhoinewa at *********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************. Requests should be made as early as possible to allow time to arrange the accommodation.

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. ESA Call Center Specialist Posting Details: Salary: $51,500 Grade: 18 Closing Date: Open until filled Job Summary: * These positions are responsible for handling inbound calls, addressing HelpDesk tickets, managing email inquiries, and providing comprehensive assistance on general ESA program inquiries. * In-state travel may be required for this position. Candidates should apply with an ability and willingness to work in-office five days per week and an average of two to three days a month of a rotating remote shift. The rotating remote shift working hours are typically 11am-8pm, Monday-Friday. Job Duties: * Answer inbound calls, HelpDesk tickets, and email inquiries related to the ESA program * Provide thorough and comprehensive assistance for general program inquiries * Accurately document account interactions and maintain detailed records * Responsible for researching and applying all related ESA policies and procedures, statutes, related rules, and escalating concerns when necessary * Collaborate on special projects as assigned Knowledge, Skills & Abilities (KSAs): Knowledge in: * Customer service principles and practices * Proficient understanding of call center technology and software * Applicants must have experience with high volume customer service. Skills in: * Utilizing critical thinking skills and logical reasoning to gather pertinent information * Strong organizational skills with attention to detail * Exceptional verbal and written communication * Active listening and problem-solving * Multi-task and prioritize responsibilities in a fast-paced environment * Proficiency in documentation and record-keeping * Proficient in Microsoft Office suite, specifically Outlook and MS Teams Ability to: * Multi-task and thrive in a fast-paced, performance-driven environment with a high level of accuracy * Work independently * Conduct thorough research and implement ESA policies, procedures, and regulatory guidelines * Communicate and engage with others in a considerate and respectful manner. * Effectively answer inbound calls, HelpDesk tickets, and email inquiries promptly * Capability to collaborate with team members and efficiently make direct calls to appropriate personnel * Identify and escalate notable concerns or issues * Occasionally participate in special projects and initiatives Selective Preference(s): * Preference will be given to those applicants with an associate's degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish. Pre-Employment Requirements: Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: * Affordable medical, dental, life, and short-term disability insurance plans * Top-ranked retirement and long-term disability plans * Ten paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Sick time accrued at 3.70 hours bi-weekly * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Deferred compensation plan * Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. To submit your resume, click the "APPLY NOW" button below. Having trouble applying for this position? Email ********************** or call ************** for assistance.

ARIZONA DEPARTMENT OF ADMINISTRATION Delivering results that matter by providing best in class support services. Benefits Member Services Specialist ) Posting Details: Salary: up to $44,000 Grade: 19 Open Until Business Needs Are Met First Review of Resumes 1/23/2026 Job Summary: The Arizona Department of Administration (ADOA) is seeking a dedicated and analytical professional to join the Benefits Services Division (BSD) as a Benefits Member Services Specialist. In this vital role, you will serve as a primary advocate and guide for our diverse member base, providing expert counsel to active state employees, retirees, long-term disability participants, and COBRA beneficiaries. Working with a high degree of independence, you will navigate the complexities of state benefit programs to deliver clear, actionable information to members both over the phone and in person. You won't just answer questions; you will act as a skilled problem-solver, reconciling data across multiple accounting systems and collaborating with key partners such as ASRS, PSRS, CORP, Arizona's three state universities, and the General Accounting Office. The ideal candidate possesses the critical thinking skills necessary to interpret intricate insurance policies and apply legal frameworks to make accurate coverage determinations. If you are passionate about helping others navigate their healthcare and insurance journeys while mastering the technical nuances of large-scale benefit systems, we encourage you to apply and help us support those who serve Arizona. Job Duties: * Provide Expert Consultation: Exercise professional judgment within established guidelines to resolve complex member inquiries received via telephone, in-person consultations, digital applications, and written correspondence. * Policy Interpretation: Effectively explain intricate system policies, benefit programs, and coverage nuances to active employees, retirees, and COBRA participants. * Eligibility Determination: Utilize multiple integrated computer systems to evaluate and verify insurance coverage eligibility for diverse member groups. * Financial Accuracy: Apply foundational accounting principles to calculate precise payroll deductions, identify payment overages, and facilitate the processing of collections and refunds. * System Integration: Navigate and reconcile data across disparate payroll systems and external partner agencies, including ASRS, PSRS, CORP, state universities, and the General Accounting Office (GAO). * Legal Application: Analyze complex coverage issues by applying the legal aspects of insurance policies and State Personnel Rules to reach formal coverage determinations. * Resource Management: Leverage internal and external resources to troubleshoot and resolve systemic insurance discrepancies and member account issues. * Open Enrollment Support: Assist in the strategic development and distribution of Open Enrollment materials and communications. * Process Improvement: Participate in organizational initiatives to enhance service delivery and streamline administrative workflows. * Policy Development: Contribute to the review and revision of Benefits Member Services standard operating procedures and internal policies. Knowledge, Skills & Abilities (KSAs): Knowledge of: * State statutes, State Personnel Rules, and agency policies and procedures. * State and Federal insurance contract requirements. * Insurance programs. * AZ360 system. Skills in: * Basic accounting and auditing procedures. * Call center operations. * Utilizing various computer applications. * Analyzing, interpreting, and applying laws, rules, and regulations applicable to the system. * Effective verbal and written communication skills necessary to provide clear and detailed information in response to a broad variety of requests for information. * Organizational skills. * Interpersonal skills. Ability to: * Provide quality customer service. * Understand State of Arizona Benefits Services Division policies and procedures. * Establish and maintain effective working relationships. * Adapt to continually changing circumstances. * Office management and some database management. Selective Preference(s): * One year of customer service or equivalent prior Benefits experience, including the understanding of insurance programs, call center operations, knowledge of the AZ360 system, and understanding of Benefits Services Division policies and procedures. Pre-Employment Requirements: * Background and reference check, including state and federal criminal records fingerprint check. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: * Sick leave * Vacation with 10 paid holidays per year * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) * Health and dental insurance * Retirement plan * Life insurance and long-term disability insurance * Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: * Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment. Contact Us: * If you have any questions please feel free to contact Christopher Langseth at ****************************** for assistance. * The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. INTEGRATED SERVICE SPECIALIST Job Location: Division of Developmental Disabilities (DDD) 1789 W. Jefferson - Phoenix, AZ 85007 Posting Details: Salary: $50,000 - $60,000 Grade: 19 Closing Date: January 19, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov, or click on the link here to view 'Our DES' video. Come join the DES Team! DES, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as an Integrated Service Specialist. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor. Job Duties: * Reviewing and analyzing the Health Plan deliverables securing accuracy and timeliness; assisting with the completion of all Arizona Health Care Cost Containment System (AHCCCS) Network deliverables * Collaborating with AHCCCS, Administrative Services Subcontractors (AdSS) Health Plans, Divisional entities, and other stakeholders to develop tools and resources for statewide initiatives and deliverables; reviewing and evaluating documents, reports, contracts, and other network-related documents submitted to the Division by these entities * Participating in meetings with AHCCCS, AdSS Health Plans, qualified vendors, and other external entities; participating in operational reviews, oversight meetings, orientation sessions, provider meetings, and other meetings as indicated; conducting presentations and public speaking * Reviewing and analyzing various informational data to determine network sufficiency statewide related to the provision of professional services, and identifying geographical areas of the State requiring network development Knowledge, Skills & Abilities (KSAs): Knowledge of: * Federal and State Statutes and agency policies and procedures relating to the care and treatment of persons with developmental disabilities * Title XIX; Arizona Long Term Care Services (ALTCS); Division policies and procedures * AHCCCS policies and procedures; Qualified Vendor application process * AHCCCS Contract and AdSS Contract Skill in: * Demonstrating strong computer system use (Google Suites, Word/Excel and Tableau) * Performing statistical analysis; interpreting report trends, and developing a written summary analysis of the results * Technical and professional writing skills * Oral and written communication and public speaking Ability to: * Work independently with little to no supervision * Work on multiple projects at a time; problem solving * Work with diverse groups of people; maintain professional boundaries * Attention to detail to ensure accuracy and integrity of data while spotting errors or anomalies Selective Preference(s): The ideal candidate for this position will have: * Experience working with Qualified Vendor Application Process, ALTCS, or AHCCCS Contract and Integrated Health Plans and two (2) years of experience working with individuals with developmental disabilities is desired * A Bachelor's degree in social work, education, liberal arts, early childhood, business or related field Pre-Employment Requirements: * Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees * Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Pio Guillen ************ or email ************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Pio Guillen at ************ or ************************. Requests should be made as early as possible to allow time to arrange the accommodation.