Customer Service Representative jobs at State Of Florida - 21 jobs

Working Title: 868107 - CUSTOMER SERVICE SPECIALIST - 40045033 Pay Plan: Career Service 40045033 Salary: $43,308.00 Total Compensation Estimator Tool JOB TYPE: FULL TIME / Career Service POSITION LOCATION: Fort Pierce, FL (relocation benefits are not available for this position) Customer Service Specialist OPEN COMPETITIVE ******************** Your Specific Responsibilities: Conduct outreach and assessment services to Migrant and Seasonal Farm Workers in the areas where they live, work, and congregate. Determine employment needs through interviews. Discuss services available through the One Stop Career Centers. Provide information and assistance consistently with their needs related to benefits, training, labor market information and supportive services. Make available, and distribute concise written documents, informing workers of their rights under State and Federal Statutes and Regulations. Advise MSFW's of the Worker Complaint System. May assist in conducting Prevailing Wage Surveys. Interview applicants and refer to available job openings and other support services as appropriate. Assist other professional staff in identifying and extending services to MSFW's in need of job referral, intensive counseling, guidance or other specialist services. Conduct job development for MSFW applicants. Act as the liaison between MSFW customers and One Stop Career Center management regarding services, complaints and requested information. Serve as liaison between the One Stop Career Center and agencies or organizations that represent and or assist MSFW customers. Collaborates with the Farmworker Career Development Program to share resources and provide workforce services in a coordinated, seamless and customer friendly manner. Coordinates One Stop Career Center services with these agencies and organizations. Record information, maintain records and prepare reports related to MSFW activity. May assist in conducting prevailing wage surveys. Perform other related duties as required in a "seamless" service delivery area including branch office, itinerant location or out stationed sites. Perform other related duties as required in a "seamless" service deliver area including branch office, itinerant location or out stationed sites. CFDA-100%- Title 20, Chapter V, Part 653, Subpart B (Migrant Seasonal Farmworker) Required Knowledge, Skills, and Abilities: Must be from a MSFW background; and or speaks the predominant language of the local MSFW workforce, i.e., Spanish and or be racially or ethnically representative of the MSFW's in the service area. * Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service. * Knowledge of the basic principles of counseling and case management. * Working knowledge/experience using Microsoft applications. * Skilled in group presentations or workshop instruction and or facilitation. * Ability to promote and market Career Center services. * Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing. * Ability to work effectively as part of a team. * Ability to utilize problem solving techniques. * Ability to deal with the public in a tactful, courteous and effective manner. * Ability to conduct effective interviews. * Ability to listen effectively. * Ability to establish and maintain effective working relationships with others. * Ability to work independently by planning, organizing, and coordinating work assignments. Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum: * Must become certified as a Workforce Development Professional (Tier 1) within one (1) year of appointment * Required to travel within the LWDA and must furnish own transportation. Preferred * High School Diploma * 3-5 years prior Social Service-Customer Service experience * May be required to travel to other locations for meetings. * Bilingual with the ability to speak, read, and write fluently in English and Spanish Pay: $43,308.00 annually Our Organization and Mission: FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD ************** or the Florida Relay Service - 711.) Let our mission become yours. To find out more about us, click on the link: http://******************** The Work You Will Do: This is professional interviewing and outreach work in a One Stop Career Center providing employment services to Migrant and Seasonal Farm Workers (MSFW). Must be bi-lingual (English/Spanish) to communicate with Migrant and Seasonal Farm Workers in their predominate language. The Difference You Will Make: You will provide direct workforce services to career seekers through placement services, and referral to supportive services based upon needs determined. FloridaCommerce is a fast-paced working environment in which critical thinking and prioritizing are a must. CareerSource Research Coast is chartered by the State of Florida to create and manage a workforce development service delivery system responsive to the needs of businesses and career seekers. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. ADA REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear. The employee is occasionally required to reach with hands and arms; balance, stoop, or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. ENVIRONMENTAL FACTORS: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a fast-paced office environment with high public contact, extensive phone and computer usage. This role routinely uses standard office equipment such as phones, computers, photocopier, filing cabinets and fax machines. While performing the duties of this job, the employee is usually exposed to weather conditions. TRAVEL REQUIREMENTS: Generally, travel requirements of less than 25%. Travel to multiple worksites and occasional out-of-town travel to attend standard trainings that may be local, in state or out of state. Must have reliable transportation, a valid driver's license, auto insurance and be insurable under the CSRC policy. How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with FloridaCommerce's Vision and Mission, the employee: * Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities. * Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. * Provides information clearly, accurately, and succinctly; and exhibits good listening skills. * Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools. * Uses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. Where You Will Work: Fort Pierce, often called the Sunrise City, has been the hub of St. Lucie County, Florida for over 100 years. Situated on the "Treasure Coast," named after the famed sinking of a Spanish treasure fleet in 1715, Fort Pierce is one of the oldest communities on the east coast of Florida. Incorporated in 1901, the city grew from 300 pioneers to over 45,000 residents today and encompasses approximately 31 square miles. Our city is a diverse, yet neighborly, community that embraces both the richness of our heritage and the promise of the future. In Fort Pierce, you'll find a historic, small-town lifestyle in a picturesque slice of paradise, with miles of unspoiled shores. Fort Pierce is one of Florida's best-kept secrets -- a place with fascinating research centers and museums, excellent community services, and a wealth of cultural and recreational attractions. WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! * State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Retirement plan options, including employer contributions (************** * Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits * Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts * Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided * Career Growth * Highly skilled, professional environment For a more complete list of benefits, visit ***************************** The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Agency Dept of Revenue Division Job Classification Title Administrative Specialist I (S) Number Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. Salary: We are currently hiring Customer Service Agents with a $39,000 salary in our Greensboro Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work. The Work: This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include, but are not limited to: * Consistently answer incoming calls via a high-volume telephone system * Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures * Complete our premier program to understand and communicate personal and sales and use tax laws After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home. Knowledge Skills and Abilities/Management Preferences * Good communicator (both written and verbal) with the ability to express oneself clearly and concisely * Experience with the use of a computer and proficiency in word processing * Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: * The best funded pension plan/retirement system in the nation according to Moody's Investor's Service * Twelve paid holidays per year * Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year * Twelve sick days/year which are cumulative indefinitely * Paid Parental Leave * Personal Observance Leave and Community Service Leave * Longevity pays lump sum payout yearly based on length of service * 401K, 457, and 403(b) plans * Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at ************ or ************************. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Donna Howe Recruiter Email:

Agency Dept of Revenue Division Job Classification Title Administrative Specialist I (S) Number Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. Salary: We are currently hiring Customer Service Agents with a $39,000 salary in our Raleigh Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work. The Work: This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include, but are not limited to: * Consistently answer incoming calls via a high-volume telephone system * Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures * Complete our premier program to understand and communicate personal and sales and use tax laws After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home. Knowledge Skills and Abilities/Management Preferences * Good communicator (both written and verbal) with the ability to express oneself clearly and concisely * Experience with the use of a computer and proficiency in word processing * Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: * The best funded pension plan/retirement system in the nation according to Moody's Investor's Service * Twelve paid holidays per year * Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year * Twelve sick days/year which are cumulative indefinitely * Paid Parental Leave * Personal Observance Leave and Community Service Leave * Longevity pays lump sum payout yearly based on length of service * 401K, 457, and 403(b) plans * Eligibility for the Public Service Loan Forgiveness Program * The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at ************ or ************************. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Donna Howe Recruiter Email:

Agency Dept of Revenue Division Job Classification Title Administrative Specialist I (S) Number Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina! If you are looking to start a career in government, balance your professional and personal life, or simply to serve North Carolina taxpayers, a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. Salary: We are currently hiring Customer Service Agents with a $39,000 salary in our Rocky Mount Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work. The Work: This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include, but are not limited to: * Consistently answer incoming calls via a high-volume telephone system * Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures * Complete our premier program to understand and communicate personal and sales and use tax laws After successfully completing training, you will possess the knowledge, skills, and abilities necessary for career advancement within the agency and have the option to work from home. Knowledge Skills and Abilities/Management Preferences * Good communicator (both written and verbal) with the ability to express oneself clearly and concisely * Experience with the use of a computer and proficiency in word processing * Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: * The best funded pension plan/retirement system in the nation according to Moody's Investor's Service * Twelve paid holidays per year * Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year * Twelve sick days/year which are cumulative indefinitely * Paid Parental Leave * Personal Observance Leave and Community Service Leave * Longevity pays lump sum payout yearly based on length of service * 401K, 457, and 403(b) plans * Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at ************ or ************************. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at ************. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Donna Howe Recruiter Email:

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Valleywise Medical Center 2525 East Roosevelt Street, Phoenix, Arizona 85008 Posting Details: Salary: 16.3500 hourly Grade: 15 Closing Date: January 20, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team! If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you. The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. The person in this position will work for the state of Arizona, not the hospital. This is an in-office position located on-site at Valleywise Medical Center. Job Duties: Essential Duties and Responsibilities include but are not limited to: * In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow. * Screen applications for NA Expedite criteria. * Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process. * Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type. * May translate or submit translation when appropriate. * Ensure the NVRA process is followed. * Data entering applications. * Resolve client issues. * Responds to difficult, time sensitive complaints and feedback. * Refer customers to upper management for unresolved issues. * Provide conflict de-escalation in dealing with irate clients. * Prepare, monitor, and submit reports. * Ordering and storing office supplies and equipment. * Troubleshooting equipment by contacting the Helpdesk or Resolution center. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Customer service practices and techniques. * Administrative, office, and clerical procedures. * English language for sentence structure, composition, content, spelling, and grammar. * Program rules, regulations, policies and procedures, and computer systems. * Problem resolution techniques using logic and reasoning. Skills in: * Active listening. * Negotiation and problem resolution. * Good written and oral communication to convey information effectively. * Effective time management, organization and prioritizing tasks. * Use of Google Workspace. * Identifying alternative solutions. Ability to: * Measure and meet productivity and quality standards. * Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards. * Professionally interact with all levels of personnel and customers. * Engage critical thinking using logic and reasoning. * Multi-task and work under competing priorities. * Work independently or collaboratively with a group. * Adapt to changing environments and new technologies. Selective Preference(s): The ideal candidate for this position will have: * At least one year experience in a direct contact, customer service environment. * Bilingual in Spanish. Pre-Employment Requirements: * If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. * Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). * Abide by hospital rules and policies related to annual and mandatory vaccinations, testing and screenings. Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: * Affordable medical, dental, life, and short-term disability insurance plans * Participation in the Arizona State Retirement System (ASRS) and long-term disability plans * 10 paid holidays per year * Vacation time accrued at 4.00 hours bi-weekly for the first 3 years * Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). * Sick time accrued at 3.70 hours bi-weekly * Deferred compensation plan * Wellness plans * Tuition Reimbursement * Stipend Opportunities * Infant at Work Program * Rideshare and Public Transit Subsidy * Career Advancement & Employee Development Opportunities * Flexible schedules to create a work/life balance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Angelina Clerry at ************ or at ************************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at ************ or at ************************. Requests should be made as early as possible to allow time to arrange the accommodation.

Working Title: CUSTOMER SERVICE SPECIALIST - 40047042 Pay Plan: Career Service 40047042 Salary: AGENCY TO UPDATE Total Compensation Estimator Tool JOB TYPE: FULL TIME / CAREER SERVICE POSITION LOCATION: Miami, FL (relocation benefits are not available for this position) Customer Service Representative This position will be used for multiple vacancies across our region OPEN COMPETITIVE ******************** Your Specific Responsibilities: This is a responsible professional position involved in interviewing work within a One Stop Career Center. Interview and assess customer needs and provide servie or referral as appropriate. Evaluate education, training and experience and register applicants. Provide instructions and assistance to customers utilizing the Information System and other computer data programs. Refer customers to job openings, training opportunities and other employment related services; determine potential eligibility for and/or participation in special programs. Refer customers to individual or group counseling/guidance services; provide employability skills, labor market information and refer to supportive services as needed. Record information in writing or by computer. Process job orders using information from employers to compile job descriptions; accurately code each opening by occupation and industry; and file search job orders for qualified applicants adhering to veterans' preference and mandated Federal Contractor requirements. Monitor job openings and verify referral results with employers. Make calls to employers to promote office program and make job development contacts when appropriate. Provide personalized services for Recruiting Agreement employers and maintain interest card files. Arrange and schedule testing empoyer's request. May administer and score the General Aptitude Test Battery. Required Knowledge, Skills, and Abilities: * Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing. * Knowledge of the methods of data collection. * Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service. * Ability to establish and maintain effective working relationships with others. * Ability to understand and apply applicable rules, regulations, policies and procedures. * Ability to conduct effective interviews. * Ability to deal with the public in a tactful, courteous and effective manner. * Ability to record, collect, evaluate and analyze data. * Ability to work independently by planning, organizing and coordinating work assignments. * Ability to listen effectively. * Ability to read and understand reports, documents and other written materials. * Ability to utilize problem-solving techniques. * Ability to work relatively independently at times and with supervision as needed. * Ability to make presentations in group or individual settings. * Ability to work effectively as part of an interorganizational team. Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum: * Occasional local travel throughout the county and/or infrequent travel outside of the county may be required, which may necessitate the use of a personal vehicle. * The incumbent must possess or obtain Tier 1 certification as a Workforce Professional within one (1) year of employment in the position. Pay: $37,044.80 Our Organization and Mission: FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD ************** or the Florida Relay Service - 711.) Let our mission become yours. To find out more about us, click on the link: http://******************** The Difference You Will Make: You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: * Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities. * Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. * Provides information clearly, accurately, and succinctly; and exhibits good listening skills. * Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools. * Uses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. Where You Will Work: Miami-Dade County the most southern portion of the mainland of Florida. According to a 2019 census report, the county had a population of 2,716,940, making it the most populous county in Florida and the seventh-most populous county in the United States. It is also Florida's third largest county in terms of land area, with 1,946 square miles (5,040 km2). The county seat is Miami, the principal city in South Florida. Miami-Dade County is one of the three counties in South Florida that make up the Miami metropolitan area, which was home to an estimated 6,198,782 people in 2018. By population, Miami-Dade is the largest majority-minority county in the United States with over 69.4% of the population being of Hispanic and Latino descent. The county is home to 34 incorporated cities and many unincorporated areas. The northern, central and eastern portions of the county are heavily urbanized with many high-rise buildings along the coastline, including South Florida's central business district, Downtown Miami. Southern Miami-Dade County includes the Redland and Homestead areas, which make up the agricultural economy of the region. Agricultural Redland makes up roughly one third of Miami-Dade County's inhabited land area and is sparsely populated a stark contrast to the densely populated, urban northern portion of the county. Miami Dade County includes portions of two national parks. Everglades National Park to the west, which is inhabited by the Miccosukee Indians and to the east, you will find Biscayne National Park and Aquatic Preserve. We are known for some of the state's best-known beaches including Miami Beach and its famous Art Deco hotel district. Haulover Beach regularly hosts kite-making workshops and sells kites, which are perfect to fly in the grassy area overlooking Biscayne Bay. Bal Harbor Beach is a laid-back stretch of sand is fringed with luxury condominiums and five-star hotels, has a jogging path wind around the mile-long beach, shaded by palms. Anglers often fall in love the jetty at north end of beach which tourists and locals alike can be found in the tiny cafes in the nearby Town of Surfside or the elegant bistros in Bal Harbor Shops on any given day of the week. Surfside Beach is one of the few beaches in Miami Dade County that has no commercial properties encroaching on the sand - no hotels, no shops, no restaurants blocking the mile long view of the lovely sand beach. Your Official Miami and Miami Beach Guide (miamiandbeaches.com) Miami-Dade County (miamidade.gov) WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! * State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Retirement plan options, including employer contributions (************** * Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits * Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts * Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided * Career Growth * Highly skilled, professional environment For a more complete list of benefits, visit ***************************** The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CALL CENTER SERVICES REPRESENTATIVE I - 60044601 Pay Plan: Career Service 60044601 Salary: $35,397.96 annually/$1,361.46 bi-weekly Total Compensation Estimator Tool Call Center Services Representative I Florida Department of Children and Families Internal Only Multiple positions available. This posting will be used to fill position vacancies in Career Service. Incumbents in this position report to the office, this is not a telework position. Preference for Bilingual in Spanish/English or Creole/English. Current employees will be compensated in accordance with the DCF salary policy. The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. If this sounds like the job for you, please join our TEAM! DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. To learn more please visit ****************************** What You Will Do: The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. The Typical Duties Include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames. * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Minimum Qualifications: * Must be a current DCF Employee AND * At least six (6) months working as a Call Center Services Representative I -OPS team member AND * Two years of experience in clerical activities or public contact experience AND * Must have the ability to attend a 8 -12 week mandatory paid training course. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * No state income tax for residents of Florida. * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contribution (For more information, please click *************** * Flexible Spending Accounts. * Tuition waivers. * And more! * For a more complete list of benefits, visit ***************************** Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. * This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CALL CENTER SERVICES REPRESENTATIVE I - 60044601 Pay Plan: Career Service 60044601 Salary: $35,397.96 annually/$1,361.46 bi-weekly Total Compensation Estimator Tool Call Center Services Representative I Florida Department of Children and Families Internal Only Multiple positions available. This posting will be used to fill position vacancies in Career Service. Incumbents in this position report to the office, this is not a telework position. Preference for Bilingual in Spanish/English or Creole/English. Current employees will be compensated in accordance with the DCF salary policy. The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. If this sounds like the job for you, please join our TEAM! DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. To learn more please visit ****************************** What You Will Do: The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. The Typical Duties Include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames. * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Minimum Qualifications: * Must be a current DCF Employee AND * At least six (6) months working as a Call Center Services Representative I -OPS team member AND * Two years of experience in clerical activities or public contact experience AND * Must have the ability to attend a 8 -12 week mandatory paid training course. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * No state income tax for residents of Florida. * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contribution (For more information, please click *************** * Flexible Spending Accounts. * Tuition waivers. * And more! * For a more complete list of benefits, visit ***************************** Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. * This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: CALL CENTER SERVICES REPRESENTATIVE I - 60044601 Pay Plan: Career Service 60044601 Salary: $35,397.96 annually/$1,361.46 bi-weekly Total Compensation Estimator Tool Call Center Services Representative I Florida Department of Children and Families Internal Only Multiple positions available. This posting will be used to fill position vacancies in Career Service. Incumbents in this position report to the office, this is not a telework position. Preference for Bilingual in Spanish/English or Creole/English. Current employees will be compensated in accordance with the DCF salary policy. The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. If this sounds like the job for you, please join our TEAM! DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. To learn more please visit ****************************** What You Will Do: The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. The Typical Duties Include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames. * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Minimum Qualifications: * Must be a current DCF Employee AND * At least six (6) months working as a Call Center Services Representative I -OPS team member AND * Two years of experience in clerical activities or public contact experience AND * Must have the ability to attend a 8 -12 week mandatory paid training course. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * No state income tax for residents of Florida. * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contribution (For more information, please click *************** * Flexible Spending Accounts. * Tuition waivers. * And more! * For a more complete list of benefits, visit ***************************** Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. * This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: HEALTH SERVICES REPRESENTATIVE - 64058907 Pay Plan: Career Service 64058907 Salary: $40,000-$42,000 / Annually Total Compensation Estimator Tool Open Competitive Opportunity Your Specific Responsibilities: This is an independent position involved primarily in the control and prevention of Tuberculosis (TB) with support activities provided in the program areas of Sexually Transmitted Diseases (STD) and Human Immunodeficiency Virus (HIV) as needed. This position is under the supervision of the Nursing Program Specialist for TB. Contributes to the organization's culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department's ICARE values. Makes home and field visits to TB program clients whether suspects, confirmed cases or contacts, to establish and maintain case management procedures meeting Department of Health (DOH) protocols and Centers for Disease Control (CDC) guidelines. Monitors compliance with physician-prescribed therapy by means of Directly Observed Therapy (DOT), Directly Observed Preventive Therapy (DOPT), collecting specimens, observing for adverse reactions and providing patients and family with tuberculosis education. Conducts investigations to locate contact and delinquent or lost patients to be evaluated by arranging for testing as appropriate; data collection by screening for symptoms for active disease; and interviewing clients and contacts to identify priority risk factors by obtaining medical, family and lifestyle histories by observation and interview. Transports clients as needed. Initiates and coordinates case contact investigation which can include TB testing, sputum inductions, HIV Counseling and Testing and arranging for chest x-rays and physician clinic visits. Documents activities in the client's HMS record following approved charting procedures. Delivers, either by home visit or phone call, clinic appointment reminders and upon request, assists other program areas (Epidemiology) with appointment reminder delivery or in locating clients lost to follow-up. Documents activity in the client's HMS medical record. Provides clinic coverage, on a rotating basis, with other HSR for STD/HIV testing and related clinic services. Locates and brings to examination, treatment and/or counseling STD/HIV suspects, contacts and associates as appropriate. Interviews patients diagnosed with STD and HIV following DOH protocols and CDC guidelines. Makes referrals for treatment as needed. Provides interpreter service between clients and other staff as needed to facilitate communication. Conducts field screening of population at risk for TB/STD/HIV utilizing available blood and urine testing methods, administers cough surveys and other risk assessment tools where indicated. Assists with collection of result data and preparation of appropriate reports as assigned. Conducts investigations to locate and bring to examination, treatment and/or counseling STD/HIV suspects, contacts and associates as appropriate, as part of the STD/HIV disease intervention team. Performs administrative duties around the building, including but not limited to: Safety Inspections, County Vehicle coordination for fuel and maintenance appointments, assists with opening and closing of the building, building maintenance needs, recyclable collection for weekly pick-up, assists with loading and unloading of vehicles for outreach events, etc. Attends trainings and in-service presentations as available and completes employee activity records EARs/CSRs in a timely manner to ensure accurate service documentation. Complete administrative duties such as cell phone verification forms, travel logs for mileage accountability, reimbursement timesheets. Performs other duties as assigned. Required Knowledge, Skills, and Abilities: * Ability to learn phlebotomy and administer TB blood test. * Possess a reliable automobile for work. Knowledge of methods to obtain direction to locations. * Must have standard computer skills and ability. * Ability to conduct fact finding interviews, health investigations and maintain confidentiality. * Ability to do data entry. * Ability to speak, read and write Spanish and/or Creole is preferred. Qualifications: Minimum: * Current Driver's License and reliable transportation and willingness to use personal vehicle for business related travel. * Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. * Required Disaster Training: Incident Command System (ICS) 100, 200, 700, 800 or to be completed within 90 days of employment. * N-95 Mask - ability and willingness to wear an N-95 respirator. * Information Custodian - this position is responsible for maintaining information in the following data set in accordance with state and federal statutes, rules and regulations and Department of Health policy as it relates to information custodian: CDCP - Mask Fit testing forms and database; A1B1 database. Preferred: * High School diploma or an equivalent GED * Bachelor's degree from an U.S. accredited college or university or comparable professional disease surveillance experience. * Fluent (both verbal and written) in English and Spanish or English and Creole * Directly Observed Therapy (DOT) experience. * Experience providing advanced level administrative support in a medical setting. * Experience performing clinical functions including obtaining blood and urine specimens, etc . Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Immokalee, FL The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Flexible Spending Accounts; * Tuition waivers; * And more! For a more complete list of benefits, including monthly costs, visit ***************************** Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: ****************** If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Requisition No: 868206 Agency: Department of Education Working Title: GENERAL SERVICES SPECIALIST - 48007016 (BLIND SERVICES) Pay Plan: Career Service Position Number: 48007016 Salary: $57,783.00 to $63,561.30 Annually Posting Closing Date: 02/13/2026 Total Compensation Estimator Tool Florida Department of Education Division of Blind Services Business Enterprise Program Location: Tampa, FL (Hillsborough County) Position Title: General Services Specialist (Career Service) Salary Range: $57,783.00 to $63,561.30 Annually CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY This advertisement may be used to fill multiple vacancies up to six months. APPLICATION INFORMATION & HIRING REQUIREMENTS: Application Information: * Your Candidate Profile (application) must be complete in its entirety. * Work History (in easy to review chronological order) Consists of: * Any position held by a State of Florida Agency * Any position held by a Florida University * All periods of employment from high school graduation * All periods of current or prior unemployment * Gaps 3 months or more must be accounted for* * Any Education * Any Volunteer Experience * Your resume and application must match * *Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps. * It is unacceptable to use the statement "See Resume" in place of entering work history. Your candidate profile will be converted to your official application. * Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. Hiring Information and Requirements: * The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system. * If claiming Veteran's Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only. * If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only. If you are missing any of the items above, your packet may be held up at the final review step. NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. OFFICE CONTACT: Maureen Fink, Operations & Management Consultant Manager Phone: ************ JOB DESCRIPTION: This position performs a wide range of assignments under the limited supervision of the direction of the Operations & Management Consultant Manager - SES, Business Enterprise Program (BEP), Division of Blind Services. This position serves as the primary point of contact for the licensed operators in the Business Enterprise Program (BEP). The position will be responsible for communicating, training, supporting, and initiating new site development as needed. DUTIES & RESPONSIBILITIES: (Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.) The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions: * Advises and assists blind clients and consumers of the division in managing food service facilities with employer/employee relations, inventory control, sales strategies, and pricing structures. * Provides training, as needed on menu planning, food preparation, caring for equipment and business development. * Ensures that businesses are operated according to Licensed Operator Facility Agreements, and State and Federal Regulations. * Helps negotiate with building managers and cafeteria site owners. * Procures equipment, materials, and supplies. * Assists with installing, replacing, or repairing equipment and vending machines. * Provides coordination services for licensed operators. * Advises and assists blind managers with employer/employee relations, inventory control, sales strategies, and pricing structures. * Provides training in business development or other areas as deemed necessary. * Inspect business sites for compliance with sanitation and health codes. * Writes activity reports and documents on the client manager's progress. * Advises licensed operators on inventory resale merchandise as needed. * Writes purchase and repair orders as needed. Recommends new opportunities for food service and/or vending routes throughout the State of Florida. * Participates in the activities of the committee of vendors as required. * Make surveys of buildings or properties to determine their suitability as locations for vending facilities to be operated by blind Business Enterprise Program (BEP) managers. * Assists with the completion of necessary contractual arrangements for the establishment and operation of vending facilities with appropriate property management companies. * Arranges for the design, installation of equipment, supply procurement, and initial stock needed for opening new or remodeled units. * Prepares reports as required on the status of various Business Enterprise Program (BEP) activities including reports related to the operation of facilities by licensed operator's and unassigned facilities. * Ensures activity of in-service training opportunities for facility managers. * Documents contact and communication with BEP managers, public representatives and private vendors utilizing standardized reports. * Serves as the contract manager with respect to licensed operator agreements. * Participates in on-going staff development opportunities and maintains a current Safe Serve Certification. * Implements effective facility visitations to ensure optimal operation of each facility. At minimum, visits must include a review of financial, compliance, health, and safety and sanitation matters. * Keeps the supervisor informed on ongoing facility inspection issues and provides a plan of action to address any violations. * Responsible for providing a concise summary of all licensed food service facilities inspections semi-annually as assigned. KNOWLEDGE, SKILLS & ABILITIES: * Knowledge of the principles and practices of purchasing and maintaining supply inventory, property management, food service and/or real property management. * Ability to understand and apply applicable rules, regulations, policies and procedures. * Ability to formulate policies and procedures. * Ability to utilize problem-solving techniques. * Ability to analyze and identify operational and/or management problems. * Ability to communicate clearly and effectively both verbally and in writing. * Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal. * Ability to work and perform under stressful conditions. * Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of others. * Ability to work independently and perform tasks and responsibilities with limited guidance and direction. * Ability to gather, analyze and organize information into logical format for presentation in reports, documents, and other written materials. WHO WE'RE LOOKING FOR: The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function. OTHER MISCELLANEOUS DUTIES: * Performs other duties as requested. * Travel and driving are required for this position. MINIMUM QUALIFICATIONS: * A bachelor's degree from an accredited college or university in a field of study reasonably related to, business administration, purchasing, procurement, supply inventory, property management, or food service operations; or * Four years of professional and relevant experience in a field of study reasonably related to business administration, purchasing, procurement, supply inventory, property management, or food service operations. Preference will be given to those with a bachelor's degree. PREFERRED QUALIFICATIONS: Preference will be given to candidates with: * Three (3) to five (5) years' experience in business administration, purchasing, procurement, supply inventory, property management, or food service operations. * Candidates who hold a Safe Serve Certification. DIVISION OF BLIND SERVICES MISSION STATEMENT: The Division of Blind Services ensure blind and visually impaired Floridians have the tools, support and opportunities to achieve success. In partnership with others, we create a barrier-free environment in the lives of Floridians with visual disabilities. The Florida Division of Blind Services helps blind and visually impaired individuals achieve their goals and live their lives with as much independence and self-direction as possible. The Division serves thousands of Floridians through its plethora of programs and services. District and Satellite Offices located throughout the state, as well as the Career, Technology and Training Center for the Blind & Visually Impaired (CTTC), and the Braille and Talking Books Library. The Division of Blind Servies has become a national model in education, employment and other services that foster independence for blind and visually impaired Floridians. FLDOE: Division of Blind Services Working for the State of Florida has Benefits! * State Group Insurance Coverage options+ (health, life, dental, vision, and other supplemental options) * Nine paid holidays and a Personal Holiday each year. * Student Loan Forgiveness Program (Eligibility required). * Tuition Fee Waivers (Accepted by major Florida colleges/universities). * Maternity and Parental Leave Benefits. * Retirement plan options, including employer contributions (*************** * Annual and Sick Leave Benefits. * Flexible Spending Accounts. * Ongoing comprehensive training provided. * Highly skilled, professional environment. For a more complete list of benefits, visit ***************************** * We care about the success of our employees. * We care about the success of our clients. * We are always improving our technology, our tools, our customers' experiences and ourselves. * We offer rewarding experiences for reliable, compassionate and professional employees. LEAVE INFORMATION: (CS) * Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment. * Sick Leave - Career Service employees earn 8.667 hours of sick leave credits per month. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct the required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement. SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Selective Service website. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: PARK SERVICES SPECIALIST - 37000914 Pay Plan: Career Service 37000914 Salary: $3,176.43 monthly/ $38,117.16 annually Total Compensation Estimator Tool PARK SERVICES SPECIALIST State of Florida Department of Environmental Protection This position is located in Chipley, FL Closing Date:01/22/2026 Employee-Owned Site Available Previous Applicants must reapply to be considered Position Overview and Responsibilities: Park Services Specialist (37000914) Falling Waters State Park Falling Waters State Park is looking for a self-motivated park service professional to fill a Park Services Specialist position, providing visitor services, maintenance, protection, administration, and resource management. This position serves as the parks Volunteer Coordinator. The applicant must possess good visitor service and administrative skills, be able to work independently and have the ability to perform a variety of skilled trade functions using assorted equipment and tools. Plans and conducts volunteer meetings, training, workshops, and orientation sessions. Develops and maintains volunteer job descriptions, procedural manuals, and personnel records. Coordinates and creates the volunteer schedule. Tracks volunteer hours in VSYS, prepare appropriate reports, and coordinate awards programs. Serves as a liaison between the park and the District Park Programs Development Specialist and the Education & Training Specialists. The applicant must be able to work rotating shifts including evenings, weekends, and holidays. Required Knowledge, Skills, and Abilities: KNOWLEDGE OF: * FPS volunteer policies and procedures * Florida's ecosystems and resource management techniques required to manage/restore natural communities * Cultural resource preservation and restoration techniques * Florida's natural and cultural resources * Good public relations * Technical report writing * Effective verbal and written communication principles and techniques * Computer operations and related software SKILL IN: * Communicating effectively verbally and in writing * Operating a cash register and reconciling receipts * Accurately preparing reports * Interacting with all internal and external customers and the general public in a professional, tactful, and courteous manner * Performing grounds and building maintenance which includes but is not limited to mowing, weed eating, pressure washing, and painting * Utilize power tools, including but not limited to, chain saws and drills, basic plumbing, including but not limited to, replacing outlets and circuit breakers * Basic carpentry, including but not limited to, boardwalk and fence repairs * Utilize a computer including but not limited to software programs such as Microsoft office suite ABILITY TO: * To successfully complete a background and fingerprint check. * Participate in Resource Management tasks, including but not limited to, prescribed fire activities, non-native plant removal which may include application of herbicide * Cleaning restrooms and picking up trash * Research, plan, and prepare educational, interpretive, and promotional materials and programs * Work independently * Communicate effectively both in writing and verbally * Work rotating shifts including evenings, weekends, and holidays * Maintain a valid driver's license * Establish and maintain effective working relationship with others * Plan, organize and coordinate work assignments * Coordinate special events * Compile, organize and analyze data * Perform a variety of skilled trade functions * Travel occasionally. Minimum Qualifications: * Valid driver's license. Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: Base salary $3,176.43 monthly/ $38,117.16 annually Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water, and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Falling Waters Sink is a 100-foot-deep, 20-foot-wide cylindrical pit into which flows a small stream that drops 73 feet to the bottom of the sink. The water's final destination is unknown. Only a few miles south of I-10, the park provides travelers with a quiet, serene stop on their journey. Visitors can see beautiful native and migrating butterflies in the butterfly garden, take a dip in the lake or have a family picnic. Hikers can experience the verdant, gently sloping landscape of North Florida. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Tuition waivers; * Total Compensation Estimator Tool * And more! For a complete list of benefits, visit **************************** Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: PARK SERVICES SPECIALIST - 37002128 Pay Plan: Career Service 37002128 Salary: $3,176.43/monthly $38,117.16/annually Total Compensation Estimator Tool Park Services Specialist (37002128) State of Florida Department of Environmental Protection ANTICIPATED VACANCY This position is located in Live Oak, FL Position Overview and Responsibilities: "Compliance with the processing requirements of Chapter 215.422, F.S. is mandatory. Persistent failure to comply with this section by any agency of the state shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply." This is moderately independent specialized work providing Visitor Services, Resource Management, Maintenance, Administration and Protection of Wes Skiles Peacock Springs State Park. Visitor Services: Explains facilities and services provided for public use, enjoyment, and education; meets visitors, answers questions, provides information and directions and enforces FPS dive policies. Attempts to resolve visitor complaints while maintaining good public relations. Provides natural and cultural history interpretive programs and services via tours, walks, and other means. Administration: Conducts revenue collection and reporting. Prepares forms and reports on a wide range of subjects including visitor use, visitor contacts, patrols, wildlife sighting and population counts, accidents, incidents, vehicle and equipment operations, property records, p-cards, purchase orders and requisitions, etc. Answers telephone, operates radio equipment, personal computer and maintains logs. Answers correspondence and maintains park files. Assists with volunteer and citizen support organization coordination. Acts as liaison between park and District Park Programs Development Specialist. Maintenance: Construct, maintain and repair small buildings, fences, trails, service roads, fire lanes, boardwalks, picnic sites, tools and equipment and all other necessary facilities. Maintain cleanliness of grounds and facilities. Performs routine inspections to ensure proper maintenance standards are met. Resource Management: Participates in the execution of all facets of prescribed fire. Understands issues with non-native species and implements vegetation and wildfire management plans; recognizes communities and maintains optimum species control via natural, mechanical, and chemical means. Implements site restoration projects such as reforestation and erosion control. Implements water resource management plans. Collects and records resource management data. Protection: Performs routine patrols and ensures visitors safety and enjoyment by enforcing park rules pertaining to all natural, historical, and archaeological facilities and resources. Opens and/or secures park facilities as appropriate. The duties of this position require the incumbent to reside on the property. Perform other related duties as required. Required Knowledge, Skills, and Abilities: KNOWLEDGE OF: Methods and techniques used in repair and/or maintenance of park maintenance of park facilities, equipment, and grounds maintenance Administrative practices to include but not limited to daily and monthly reports, collection of park fees and purchasing policies and understanding of the principles of natural resource management and its application FPS diving policies SKILL IN: Using a variety of hand and power tools/equipment Maintenance of facilities and grounds The operation and use of various kinds of equipment including tractors, zero radius mower, etc. Using a state computer and associated software programs, e-mail, internet, cash register and calculator ABILITY TO: Successfully meet position-specific DRP Burn Standards Work independently while balancing a wide variety of responsibilities Perform a variety of skilled trade functions Communicate effectively verbally and in writing Establish and maintain effective working relationships with others Perform physical labor using assorted power/gas tools and equipment Participate in resource management tasks, including but not limited to, prescribed fire activities, non-native plant removal which may include application of herbicide Train and coordinate volunteer & staff projects Accurately prepare reports Collect fees Understand and apply rules and regulations Identify and investigate problems Successfully complete ranger academy Minimum Qualifications: Valid Driver's License Reside on park property Work rotating shifts including evenings, weekends and holidays Successful completion of annual moderate pack test Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: $3,176.43/monthly $38,117.16/annually 3 bed/2 bath mobile home available Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Wes Skiles Peacock Springs State Park 18532 180th St Live Oak, FL 32060 Renamed to honor the late world-class explorer, diver, cinematographer and photographer Wes Skiles, Peacock Springs has two major springs, a spring run and six sinkholes, all in near pristine condition. Cave divers travel from all over the world to explore nearly 33,000 feet of surveyed underwater passages. The park features one of the longest underwater cave systems in the continental United States. Around the springs, four major plant communities are represented in the mature forest stands. An award-winning nature trail leads visitors on a path tracing the twisting tunnels of the caves far below their feet, educating hikers along the way. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Tuition waivers; * Total Compensation Estimator Tool * And more! For a complete list of benefits, visit **************************** Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: PARK SERVICES SPECIALIST - 37002128 Pay Plan: Career Service 37002128 Salary: $3,176.43/monthly $38,117.16/annually Total Compensation Estimator Tool Park Services Specialist (37002128) State of Florida Department of Environmental Protection ANTICIPATED VACANCY This position is located in Live Oak, FL Position Overview and Responsibilities: "Compliance with the processing requirements of Chapter 215.422, F.S. is mandatory. Persistent failure to comply with this section by any agency of the state shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply." This is moderately independent specialized work providing Visitor Services, Resource Management, Maintenance, Administration and Protection of Wes Skiles Peacock Springs State Park. Visitor Services: Explains facilities and services provided for public use, enjoyment, and education; meets visitors, answers questions, provides information and directions and enforces FPS dive policies. Attempts to resolve visitor complaints while maintaining good public relations. Provides natural and cultural history interpretive programs and services via tours, walks, and other means. Administration: Conducts revenue collection and reporting. Prepares forms and reports on a wide range of subjects including visitor use, visitor contacts, patrols, wildlife sighting and population counts, accidents, incidents, vehicle and equipment operations, property records, p-cards, purchase orders and requisitions, etc. Answers telephone, operates radio equipment, personal computer and maintains logs. Answers correspondence and maintains park files. Assists with volunteer and citizen support organization coordination. Acts as liaison between park and District Park Programs Development Specialist. Maintenance: Construct, maintain and repair small buildings, fences, trails, service roads, fire lanes, boardwalks, picnic sites, tools and equipment and all other necessary facilities. Maintain cleanliness of grounds and facilities. Performs routine inspections to ensure proper maintenance standards are met. Resource Management: Participates in the execution of all facets of prescribed fire. Understands issues with non-native species and implements vegetation and wildfire management plans; recognizes communities and maintains optimum species control via natural, mechanical, and chemical means. Implements site restoration projects such as reforestation and erosion control. Implements water resource management plans. Collects and records resource management data. Protection: Performs routine patrols and ensures visitors safety and enjoyment by enforcing park rules pertaining to all natural, historical, and archaeological facilities and resources. Opens and/or secures park facilities as appropriate. The duties of this position require the incumbent to reside on the property. Perform other related duties as required. Required Knowledge, Skills, and Abilities: KNOWLEDGE OF: Methods and techniques used in repair and/or maintenance of park maintenance of park facilities, equipment, and grounds maintenance Administrative practices to include but not limited to daily and monthly reports, collection of park fees and purchasing policies and understanding of the principles of natural resource management and its application FPS diving policies SKILL IN: Using a variety of hand and power tools/equipment Maintenance of facilities and grounds The operation and use of various kinds of equipment including tractors, zero radius mower, etc. Using a state computer and associated software programs, e-mail, internet, cash register and calculator ABILITY TO: Successfully meet position-specific DRP Burn Standards Work independently while balancing a wide variety of responsibilities Perform a variety of skilled trade functions Communicate effectively verbally and in writing Establish and maintain effective working relationships with others Perform physical labor using assorted power/gas tools and equipment Participate in resource management tasks, including but not limited to, prescribed fire activities, non-native plant removal which may include application of herbicide Train and coordinate volunteer & staff projects Accurately prepare reports Collect fees Understand and apply rules and regulations Identify and investigate problems Successfully complete ranger academy Minimum Qualifications: Valid Driver's License Reside on park property Work rotating shifts including evenings, weekends and holidays Successful completion of annual moderate pack test Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: $3,176.43/monthly $38,117.16/annually 3 bed/2 bath mobile home available Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Wes Skiles Peacock Springs State Park 18532 180th St Live Oak, FL 32060 Renamed to honor the late world-class explorer, diver, cinematographer and photographer Wes Skiles, Peacock Springs has two major springs, a spring run and six sinkholes, all in near pristine condition. Cave divers travel from all over the world to explore nearly 33,000 feet of surveyed underwater passages. The park features one of the longest underwater cave systems in the continental United States. Around the springs, four major plant communities are represented in the mature forest stands. An award-winning nature trail leads visitors on a path tracing the twisting tunnels of the caves far below their feet, educating hikers along the way. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Tuition waivers; * Total Compensation Estimator Tool * And more! For a complete list of benefits, visit **************************** Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: PARK SERVICES SPECIALIST - 37002128 Pay Plan: Career Service 37002128 Salary: $3,176.43/monthly $38,117.16/annually Total Compensation Estimator Tool Park Services Specialist (37002128) State of Florida Department of Environmental Protection ANTICIPATED VACANCY This position is located in Live Oak, FL Position Overview and Responsibilities: “Compliance with the processing requirements of Chapter 215.422, F.S. is mandatory. Persistent failure to comply with this section by any agency of the state shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply.” This is moderately independent specialized work providing Visitor Services, Resource Management, Maintenance, Administration and Protection of Wes Skiles Peacock Springs State Park. Visitor Services: Explains facilities and services provided for public use, enjoyment, and education; meets visitors, answers questions, provides information and directions and enforces FPS dive policies. Attempts to resolve visitor complaints while maintaining good public relations. Provides natural and cultural history interpretive programs and services via tours, walks, and other means. Administration: Conducts revenue collection and reporting. Prepares forms and reports on a wide range of subjects including visitor use, visitor contacts, patrols, wildlife sighting and population counts, accidents, incidents, vehicle and equipment operations, property records, p-cards, purchase orders and requisitions, etc. Answers telephone, operates radio equipment, personal computer and maintains logs. Answers correspondence and maintains park files. Assists with volunteer and citizen support organization coordination. Acts as liaison between park and District Park Programs Development Specialist. Maintenance: Construct, maintain and repair small buildings, fences, trails, service roads, fire lanes, boardwalks, picnic sites, tools and equipment and all other necessary facilities. Maintain cleanliness of grounds and facilities. Performs routine inspections to ensure proper maintenance standards are met. Resource Management: Participates in the execution of all facets of prescribed fire. Understands issues with non-native species and implements vegetation and wildfire management plans; recognizes communities and maintains optimum species control via natural, mechanical, and chemical means. Implements site restoration projects such as reforestation and erosion control. Implements water resource management plans. Collects and records resource management data. Protection: Performs routine patrols and ensures visitors safety and enjoyment by enforcing park rules pertaining to all natural, historical, and archaeological facilities and resources. Opens and/or secures park facilities as appropriate. The duties of this position require the incumbent to reside on the property. Perform other related duties as required. Required Knowledge, Skills, and Abilities: KNOWLEDGE OF: Methods and techniques used in repair and/or maintenance of park maintenance of park facilities, equipment, and grounds maintenance Administrative practices to include but not limited to daily and monthly reports, collection of park fees and purchasing policies and understanding of the principles of natural resource management and its application FPS diving policies SKILL IN: Using a variety of hand and power tools/equipment Maintenance of facilities and grounds The operation and use of various kinds of equipment including tractors, zero radius mower, etc. Using a state computer and associated software programs, e-mail, internet, cash register and calculator ABILITY TO: Successfully meet position-specific DRP Burn Standards Work independently while balancing a wide variety of responsibilities Perform a variety of skilled trade functions Communicate effectively verbally and in writing Establish and maintain effective working relationships with others Perform physical labor using assorted power/gas tools and equipment Participate in resource management tasks, including but not limited to, prescribed fire activities, non-native plant removal which may include application of herbicide Train and coordinate volunteer & staff projects Accurately prepare reports Collect fees Understand and apply rules and regulations Identify and investigate problems Successfully complete ranger academy Minimum Qualifications: Valid Driver's License Reside on park property Work rotating shifts including evenings, weekends and holidays Successful completion of annual moderate pack test Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: $3,176.43/monthly $38,117.16/annually 3 bed/2 bath mobile home available Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Wes Skiles Peacock Springs State Park 18532 180th St Live Oak, FL 32060 Renamed to honor the late world-class explorer, diver, cinematographer and photographer Wes Skiles, Peacock Springs has two major springs, a spring run and six sinkholes, all in near pristine condition. Cave divers travel from all over the world to explore nearly 33,000 feet of surveyed underwater passages. The park features one of the longest underwater cave systems in the continental United States. Around the springs, four major plant communities are represented in the mature forest stands. An award-winning nature trail leads visitors on a path tracing the twisting tunnels of the caves far below their feet, educating hikers along the way. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click *************** Tuition waivers; Total Compensation Estimator Tool And more! For a complete list of benefits, visit **************************** Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Requisition No: 868348 Agency: Department of Education Working Title: READER/DRIVER (CLERK) - 48006140 (BLIND SERVICES) Pay Plan: Temp Position Number: 48006140 Salary: $15.00 to $16.23/hr. Posting Closing Date: 02/15/2026 Total Compensation Estimator Tool Florida Department of Education Division of Blind Services Career, Technology & Training Center for the Blind (CTTC) Location: Daytona Beach (Volusia County) Position Title: Clerk (Reader/Driver) (OPS) Salary Range: $15.00 to $16.23 hourly CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY This advertisement may be used to fill multiple vacancies up to six months. APPLICATION INFORMATION & HIRING REQUIREMENTS: Application Information: * Your Candidate Profile (application) must be complete in its entirety. * Work History (in easy to review chronological order) Consists of: * Any position held by a State of Florida Agency * Any position held by a Florida University * All periods of employment from high school graduation * All periods of current or prior unemployment * Gaps 3 months or more must be accounted for* * Any Education * Any Volunteer Experience * Your resume and application must match * *Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps. * It is unacceptable to use the statement "See Resume" in place of entering work history. Your candidate profile will be converted to your official application. * Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. Hiring Information and Requirements: * The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system. * If claiming Veteran's Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only. * If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only. If you are missing any of the items above, your packet may be held up at the final review step. NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. OFFICE CONTACT: Megan Martin, HR Liaison Phone: ************ JOB DESCRIPTION: This is a part-time Reader/Driver position located within the Division of Blind Services, Career, Technology & Training Center for the Blind & Visually Impaired (CTTC). The goal of the Division of Blind Services is to assist individuals with visual impairements in achieving or maintaining an employment outcome that is consistent with his/her unique strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choices. The incumbent will provide reading and transportation services for the CTTC; to include staff members and clients with visual impairments. The incumbent in this position will work a minimum of 20-30 hours per week up to a maximum of 40 hours as needed. DUTIES & RESPONSIBILITIES: (Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.) The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions: * Acts as a reader for the Career, Technology, & Training Center for the Blind & Visually Impaired (CTTC) staff members. * Provides transportation to scheduled appointments. * Reads incoming mail and clears in-boxes, ensuring that all pertinent information is reviewed. * Faxes, scans, and copies. * Assists with obtaining signatures from Division of Blind Services clients. * Operates the state vehicle and follows all guidelines in relation to the use of the state vehicle. * Maintains confidentiality standards required by all State Employees. * Possesses and maintains a valid Florida Driver's License and a clear driving record. * Inputs work hours into the People First System. * All other duties required/requested to assist Center staff with work. KNOWLEDGE, SKILLS & ABILITIES: * Ability to find information and identify essential information. * Ability to speak and communicate clearly. * Ability to listen and interpret what others say and ask questions as appropriate. * Ability to use mathematics as needed to solve problems. * Knowledge of administrative/clerical procedures and systems. * Knowledge of basic computer software programs and applications. * Ability to plan, organize and coordinate work assignments. * Ability to communicate effectively. * Ability to establish and maintain effective working relationships with others. * Ability to maintain a clear driving history and a valid Florida Driver's License. WHO WE'RE LOOKING FOR: The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function. OTHER MISCELLANEOUS DUTIES: * Performs other duties as requested. * Travel and driving are required. MINIMUM QUALIFICATIONS: * Ability to maintain a clear driving history. * Ability to maintain a valid Florida Driver's License. * Ability to maintain confidentiality. PREFERRED QUALIFICATIONS: Preference will be given to candidates with: * Work experience chauffeuring or providing driving services. (Limousine, Taxi, Uber, Lyft) * Experience working with people with disabilities. * Experience with light office duties (faxing, copying, scanning, answering phones, etc.) DIVISION OF BLIND SERVICES MISSION STATEMENT: The Division of Blind Services ensure blind and visually impaired Floridians have the tools, support and opportunities to achieve success. In partnership with others, we create a barrier-free environment in the lives of Floridians with visual disabilities. The Florida Division of Blind Services helps blind and visually impaired individuals achieve their goals and live their lives with as much independence and self-direction as possible. The Division serves thousands of Floridians through its plethora of programs and services. District and Satellite Offices located throughout the state, as well as the Career, Technology and Training Center for the Blind & Visually Impaired (CTTC), and the Braille and Talking Books Library. The Division of Blind Servies has become a national model in education, employment and other services that foster independence for blind and visually impaired Floridians. FLDOE: Division of Blind Services * We care about the success of our employees. * We care about the success of our clients. * We are always improving our technology, our tools, our customers' experiences and ourselves. * We offer rewarding experiences for reliable, compassionate and professional employees. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct the required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement. SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Selective Service website. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Working Title: STATE VETERANS' SERVICE OFFICER - 50950014 Pay Plan: Career Service 50950014 Salary: 45,479.98 Total Compensation Estimator Tool Requisition #868212 ANTICIPATED VACANCY STATE VETERANS' SERVICE OFFICER FLORIDA DEPARTMENT OF VETERANS' AFFAIRS Bureau of Field Services Bay Pines VA Medical Center Bay Pines, Pinellas County Starting Annual Salary: $45,479.98 Paid Bi-weekly Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application. MINIMUM QUALIFICATIONS: Applicant must have served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 member copy 4 or comparable document MUST accompany your application. * Must have a valid Florida driver's license. * Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals. * Excellent customer service skills. * Excellent interpersonal skills: ability to work effectively with others. * Effective Team Player. * Excellent written communication skills. * Strong organization skills and ability to multi-task. * Successful completion of the due diligence process, to include but not limited to, a Level II background check and drug screen. PREFERRED QUALIFICATIONS: Preference will be given to candidates with the following knowledge, skills and abilities, as listed on their employment application / resume. * Three (3) years' employment experience as a Veterans Service Officer or comparable title / experience counseling and handling veterans' affairs. * A Bachelor's degree from an accredited college or university. E-7 or above rank may substitute for the required education. Direct experience may substitute for the degree requirement on a year for year basis. * Proficiency in Microsoft Office Suite: Word, Excel, and Outlook. * Proficiency in web-based applications and specialized internet research. * Experience with FDVA Vetra-Spec and VA VMBS program applications. POSITION DESCRIPTION: * The incumbent will be assigned to the Bureau of Field Services, Bay Pines VA Medical Center, in Bay Pines, Pinellas County. * The primary responsibility of the incumbents in the positions allocated to this class is to perform administrative and professional duties required to work within the medical clinic and vet center as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans' Affairs. This task will be accomplished using established policies and procedures to ensure that all phases of assigned duties are covered. * Advocate with purpose and passion for Florida veterans and link them to superior services, benefits and support. Meet, interview, counsel, using VA Data systems and obtain information in order to prepare and submit claims for any / all federal and state benefits that each client may be entitled to receive. Assist in preparing and perfecting" appeals", provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or Regional Office VA hearings as required. * Review and interpret VA laws, rules and regulations affecting veteran's entitlements in applying for federal and state veterans' benefits. Respond to telephonic or written inquiries from citizens, veterans, dependents, Post, Chapter, County, and State Veterans' Service officers with accurate and complete information. Provide accurate and current information relative to problems with the administration of benefits with the local agency of jurisdiction, process daily incoming mail and correspondence. Complete forms and documents utilizing the Department's Systems. This includes entering all clients' information into the computer database. If working in a medical center or hospital, visit each new admission to the medical center at the request of the veteran or health care provider within 48 hours of the request. * Assist all accredited organizations, state, county or others in obtaining medical information necessary to support claims for benefits. Maintain rapport and liaison with VA outpatient staff regarding case development and treatment to support claims processing and advocacy issues. Confer with clinic, service center and medical center staff as required. Safeguard and protect all private medical information and claims information in accordance with appropriate regulations and statutes. * Represent the Florida Department of Veterans' Affairs by providing briefings and information on State and Federal veterans benefits at local events, military bases, medical center meetings, and community fairs and other events as determined your supervisor and the department. Represent FDVA on committees, advisory boards and consumer service programs established at VA medical centers and satellite outpatient facilities. Deploy and provide assistance during State emergencies such as providing assistance at disaster recovery centers (DRC) throughout the state after natural disasters. * Assist in preparing forms, obtaining signatures, financial data, and personal information for veterans requesting admission to State Veterans' Nursing Homes. When necessary visit and provide assistance to the home in completing applications, verifying eligibility and financial data and assisting family members in obtaining state and federal veterans' benefits. * Visit and provide on-site assistance, claims preparation and submission of claims to all Florida National Guard units in the geographical area. Maintain contact with all guard and reserve units and active military installations in the Florida geographical area. * Perform other related duties to include but not limited to, attendance at conferences, seminars, schools of instruction and upon request serve as an instructor, or speaker at public events. * Other related duties as assigned by supervisor. This position is in the Career Service System. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Working Title: STATE VETERANS' SERVICE OFFICER - 50000868 Pay Plan: Career Service 50000868 Salary: 45,479.98 Total Compensation Estimator Tool Requisition [[ID]] STATE VETERANS SERVICE OFFICER - LAKE CITY VAMC FLORIDA DEPARTMENT OF VETERANS' AFFAIRS Lake City VAMC Annual Salary: $45,479.98 Paid Bi-weekly Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester). Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application. * Other vacant positions may be filled from this advertisement within six (6) months of the closing date. * MINIMUM QUALIFICATIONS: * Applicant must have served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 member copy 4 or comparable document MUST accompany your application. * Must have a valid Florida driver's license. * Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals. * Excellent customer service skills. * Excellent interpersonal skills: ability to work effectively with others. * Excellent written and verbal communication skills to include public speaking. * Strong organization skills and ability to multi-task. * Successful completion of the due diligence process, to include but not limited to, a Level II background check and due diligence process. PREFERRED QUALIFICATIONS: Preference will be given to candidates with the following knowledge, skills and abilities, as listed on their employment application / resume. * Three (3) years' employment experience as a Veterans Service Officer or comparable title / experience counseling and handling veterans' affairs. * One (1) year of interviewing experience * A Bachelor's degree from an accredited college or university. E-7 or above rank may substitute for the required education. Direct experience may substitute for the degree requirement on a year for year basis. * Proficiency in Microsoft Office Suite: Word, Excel, and Outlook. * Proficiency in web-based applications and specialized internet research. * Experience with FDVA Vetra-Spec and VA VMBS program applications. POSITION DESCRIPTION: * The incumbent will be assigned to the Bureau of Field Services, Lake City VAMC, FL. The primary responsibility of the incumbents in the positions allocated to this class is to perform administrative and professional duties required to work within the medical clinic and vet center as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans Affairs. This task will be accomplished using established policies and procedures to ensure that all phases of assigned duties are covered. * Advocate with purpose and passion for Florida veterans and link them to superior services, benefits and support. Meet, interview, counsel, using VA Data systems and obtain information in order to prepare and submit claims for any / all federal and state benefits that each client may be entitled to receive. Assist in preparing and perfecting" appeals", provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or Regional Office VA hearings as required. * Review and interpret VA laws, rules and regulations affecting veteran's entitlements in applying for federal and state veterans' benefits. Respond to telephonic or written inquiries from citizens, veterans, dependents, Post, Chapter, County, and State Veterans Service officers with accurate and complete information. Provide accurate and current information relative to problems with the administration of benefits with the local agency of jurisdiction, process daily incoming mail and correspondence. Complete forms and documents utilizing the Department's Systems. This includes entering all clients' information into the computer database. If working in a medical center or hospital, visit each new admission to the medical center at the request of the veteran or health care provider within 48 hours of the request. * Assist all accredited organizations, state, county or others in obtaining medical information necessary to support claims for benefits. Maintain rapport and liaison with VA outpatient staff regarding case development and treatment to support claims processing and advocacy issues. Confer with clinic, service center and medical center staff as required. Safeguard and protect all private medical information and claims information in accordance with appropriate regulations and statutes. * Represent the Florida Department of Veterans Affairs by providing briefings and information on State and Federal veterans benefits at local events, military bases, medical center meetings, and community fairs and other events as determined your supervisor and the department. Represent FDVA on committees, advisory boards and consumer service programs established at VA medical centers and satellite outpatient facilities. Deploy and provide assistance during State emergencies such as providing assistance at disaster recovery centers (DRC) throughout the state after natural disasters. * Assist in preparing forms, obtaining signatures, financial data, and personal information for veterans requesting admission to State Veterans Nursing Homes. When necessary visit and provide assistance to the nursing home in completing applications, verifying eligibility and financial data and assisting family members in obtaining state and federal veterans' benefits. * Visit and provide on-site assistance, claims preparation and submission of claims to all Florida National Guard units in the geographical area. Maintain contact with all guard and reserve units and active military installations in the Florida geographical area. * Perform other related duties to include but not limited to, attendance at conferences, seminars, schools of instruction and upon request serve as an instructor, or speaker at public events. * May be required to attend public events after normal working hours or on weekends * Other related duties as assigned by supervisor. This position is in the Career Service System. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Requisition No: 868348 Agency: Department of Education Working Title: READER/DRIVER (CLERK) - 48006140 (BLIND SERVICES) Pay Plan: Temp Position Number: 48006140 Salary: $15.00 to $16.23/hr. Posting Closing Date: 02/15/2026 Total Compensation Estimator Tool Florida Department of Education Division of Blind Services Career, Technology & Training Center for the Blind (CTTC) Location: Daytona Beach (Volusia County) Position Title: Clerk (Reader/Driver) (OPS) Salary Range: $15.00 to $16.23 hourly CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY This advertisement may be used to fill multiple vacancies up to six months. APPLICATION INFORMATION & HIRING REQUIREMENTS: Application Information: * Your Candidate Profile (application) must be complete in its entirety. * Work History (in easy to review chronological order) Consists of: * Any position held by a State of Florida Agency * Any position held by a Florida University * All periods of employment from high school graduation * All periods of current or prior unemployment * Gaps 3 months or more must be accounted for* * Any Education * Any Volunteer Experience * Your resume and application must match * *Gaps 3 months or more must be addressed - you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps. * It is unacceptable to use the statement "See Resume" in place of entering work history. Your candidate profile will be converted to your official application. * Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. Hiring Information and Requirements: * The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system. * If claiming Veteran's Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only. * If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only. If you are missing any of the items above, your packet may be held up at the final review step. NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. OFFICE CONTACT: Megan Martin, HR Liaison Phone: ************ JOB DESCRIPTION: This is a part-time Reader/Driver position located within the Division of Blind Services, Career, Technology & Training Center for the Blind & Visually Impaired (CTTC). The goal of the Division of Blind Services is to assist individuals with visual impairements in achieving or maintaining an employment outcome that is consistent with his/her unique strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choices. The incumbent will provide reading and transportation services for the CTTC; to include staff members and clients with visual impairments. The incumbent in this position will work a minimum of 20-30 hours per week up to a maximum of 40 hours as needed. DUTIES & RESPONSIBILITIES: (Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.) The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions: * Acts as a reader for the Career, Technology, & Training Center for the Blind & Visually Impaired (CTTC) staff members. * Provides transportation to scheduled appointments. * Reads incoming mail and clears in-boxes, ensuring that all pertinent information is reviewed. * Faxes, scans, and copies. * Assists with obtaining signatures from Division of Blind Services clients. * Operates the state vehicle and follows all guidelines in relation to the use of the state vehicle. * Maintains confidentiality standards required by all State Employees. * Possesses and maintains a valid Florida Driver's License and a clear driving record. * Inputs work hours into the People First System. * All other duties required/requested to assist Center staff with work. KNOWLEDGE, SKILLS & ABILITIES: * Ability to find information and identify essential information. * Ability to speak and communicate clearly. * Ability to listen and interpret what others say and ask questions as appropriate. * Ability to use mathematics as needed to solve problems. * Knowledge of administrative/clerical procedures and systems. * Knowledge of basic computer software programs and applications. * Ability to plan, organize and coordinate work assignments. * Ability to communicate effectively. * Ability to establish and maintain effective working relationships with others. * Ability to maintain a clear driving history and a valid Florida Driver's License. WHO WE'RE LOOKING FOR: The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function. OTHER MISCELLANEOUS DUTIES: * Performs other duties as requested. * Travel and driving are required. MINIMUM QUALIFICATIONS: * Ability to maintain a clear driving history. * Ability to maintain a valid Florida Driver's License. * Ability to maintain confidentiality. PREFERRED QUALIFICATIONS: Preference will be given to candidates with: * Work experience chauffeuring or providing driving services. (Limousine, Taxi, Uber, Lyft) * Experience working with people with disabilities. * Experience with light office duties (faxing, copying, scanning, answering phones, etc.) DIVISION OF BLIND SERVICES MISSION STATEMENT: The Division of Blind Services ensure blind and visually impaired Floridians have the tools, support and opportunities to achieve success. In partnership with others, we create a barrier-free environment in the lives of Floridians with visual disabilities. The Florida Division of Blind Services helps blind and visually impaired individuals achieve their goals and live their lives with as much independence and self-direction as possible. The Division serves thousands of Floridians through its plethora of programs and services. District and Satellite Offices located throughout the state, as well as the Career, Technology and Training Center for the Blind & Visually Impaired (CTTC), and the Braille and Talking Books Library. The Division of Blind Servies has become a national model in education, employment and other services that foster independence for blind and visually impaired Floridians. FLDOE: Division of Blind Services * We care about the success of our employees. * We care about the success of our clients. * We are always improving our technology, our tools, our customers' experiences and ourselves. * We offer rewarding experiences for reliable, compassionate and professional employees. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct the required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement. SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Selective Service website. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: