Programming Specialist jobs at State of West Virginia

Working Title: Program Specialist, The Gus Bus (Part-Time) State Role Title: Education Support Specialist II Position Type: Part-time - Wage / Part-time Salaried Position Status: Part-Time FLSA Status: Non-Exempt: Eligible for Overtime College/Division: College of Health and Behavioral Studies Department: 540931 - KEISTER 21ST CCLC FY25 Pay Rate: Hourly Specify Range or Amount: $18.90 per hour Is this a JMU only position? No Is this a grant-funded position? Yes. This is a grant-funded position and is contingent upon continued funding. Is this a Conflict of Interest designated position? No Beginning Review Date: 12/17/2025 About JMU: At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees. Why Work at JMU? We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing: * Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually. * Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs. * Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System. * Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support. * Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU. At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way. Discover what makes JMU a great place to work: bit.ly/JMUEmployment General Information: The Gus Bus is hiring for a part-time Program Specialist. The Gus Bus focuses on out-of-school learning that supports the academic achievement of elementary-aged students in the local community. The Gus Bus is one of many programs and clinics within the Institute for Innovation in Health and Human Services (IIHHS). IIHHS is a forward-thinking and dynamic organization that strives to cultivate a shared sense of purpose in building healthier and safer communities where all individuals can thrive and flourish. IIHHS is housed within JMU's College of Health and Behavioral Studies (CHBS). CHBS is committed to shaping a forward-thinking and dynamic environment by refining policies, practices, and processes that strengthen our community, drive real-world advancement, and maintain spaces conducive to individual and collective growth. Through education, scholarship, and service, individuals are inspired to make responsible and meaningful contributions to the college, campus, local community, and broader world. Join us in fostering collaboration and innovation as we grow a dynamic college that embodies an atmosphere of belonging, champions excellence, and shares a sense of purpose. James Madison University is an equal opportunity employer committed to fostering a thriving environment where a wide range of perspectives are embraced, and fairness is upheld. Duties and Responsibilities: The Gus Bus team provide additional learning time and enrichment opportunities, such as literacy instruction, academic activities, and book checkout, in after-school time on the Gus Mobile classroom vehicles and at local elementary schools. The Gus Bus program coordinates after-school enrichment and summer programming, as well as home-based tutoring for Harrisonburg elementary schools through 21st Century Community Learning Center grants. This part-time position will average 20 hours/week (with both direct service and office hours/planning). Program Specialists are responsible for planning and implementing after-school enrichment programming that aligns with VDOE 21st Century Community Learning Center grant proposals. This includes planning and teaching programs in school buildings and/or on a Gus Bus mobile classroom vehicle in local neighborhoods. Because of the nature of our grant-funded programming, there is an understanding of flexibility that the exact setting/program location may change for a particular position, depending on the year and needs of the program. Program Specialists are responsible for driving the Gus Bus and loading/unloading program supplies from the mobile classroom vehicle. Program Specialists participate in weekly Gus Bus team meetings and maintain attendance records for programming. This position will include occasional participation in special programs or community events. Qualifications: 1. Availability to work afternoons/evenings and a few weekends/year. 2. Knowledge of child development and best practices in early childhood education. 3. Ability to establish and maintain effective relationships with children, youth, adults, agency professionals, school staff and community members. 4. Ability to excel at multi-tasking and taking initiative in an independent work environment. 5. General computer skills required, with proficiency in Microsoft Word, Teams and Excel. 6. Must be a minimum of 19 years old and have possessed a valid driver's license for a minimum of two years. Additional Posting Information: Conditions of Employment: This is a part-time wage position working an average of 20 hours per week over the course of a calendar year with no benefits. Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization. EEO Statement: James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: **************. Reasonable Accommodation: If you are an individual with a disability and need assistance searching or applying for jobs please contact us at ************** or ************. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Hiring Range: $32415.00 to $69301.00 Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications: Preferred Qualifications: Special Requirements: Special Instructions to Applicants:

Hiring Range: $32,500.00 to Commensurate with experience Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. Title Description- Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employees' responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services' benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. The Benefit Programs Specialist II is distinguished from the Benefit Programs Specialist III by the latter's performing advanced technical work requiring depth and breadth of knowledge to understand, analyze and act on complex cases. Also, the Benefit Programs Specialist III serves as a technical resource for others regarding social services' eligibility programs. General Work Tasks (Illustrative Only)- * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred Qualifications: Training and experience in Benefit Programs. Moreover, working knowledge of benefit programs such as Medicaid, SNAP, and/or TANF to the extent of eligibility determination and case management.\ Special Requirements: All applicants are subject to DMV, CPS Registry, and criminal history record searches, drug screening, and other checks requested by the hiring authority. Any/all employment offer(s) are contingent upon satisfactory results of the requested searches, screening, and other checks. Incumbent(s) must be willing to aid in the operation of a community emergency shelter in the event of a natural disaster or emergency. Special Instructions to Applicants: Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application and/or resume. Applications/resumes must include a thorough work history profile, including period(s) of unemployment if applicable to the candidate. Please refer to your Local HR Connect account for the status of your application and this position.

Benefit Programs Specialist IV represents the leadership level in the occupational group. Employees perform responsible lead work related to benefit programs. Employees are responsible for serving as lead worker and providing training and guidance to other Benefit Programs Specialists. Employees serve as support for the supervisor by performing tasks such as ensuring staff coverage, workload balance, training staff, reviewing case files, and providing backup supervision of staff. Employees may provide consultation on complex cases and may also work on complex case assignments which require dealing with information that is sensitive and confidential. Employees work within established policies, procedures and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. The Benefit Programs Specialist IV is distinguished from the Benefit Programs Supervisor by the latter's spending a majority of time in supervisory activities such as handling personnel issues, problems, and evaluating the work of others. Represents the leadership level in the occupational group. Employees perform responsible lead work related to benefit programs. Employees are responsible for serving as lead worker and providing training and guidance to other Benefit Programs Specialists. Employees serve as support for the supervisor by performing tasks such as ensuring staff coverage, workload balance, training staff, reviewing case files, and providing back-up supervision of staff. Employees may provide consultation on complex cases and may also work on complex case assignments which require dealing with information that is sensitive and confidential. Employees work within established policies, procedures and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff; serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases; prepares case records and reports; works on the most complex and sensitive cases; interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families; collects and compiles statistics from caseloads; provides training to other eligibility workers on an individual or group basis; coordinates training programs and orientation for new employees and clients; explores alternative sources of income and assistance; responds to inquiries from the public concerning public assistance programs and eligibility requirements; ensures that established deadlines are met; prepares monthly reports and maintains records of activities; assists in training new staff on policy and procedural matters; and coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs. The Benefit Programs Specialist IV is distinguished from the Benefit Programs Supervisor by the latter's spending a majority of time in supervisory activities such as handling personnel issues, problems, and evaluating the work of others. Minimum QualificationsComprehensive knowledge of: applicable laws, codes, policies, and procedures including civil and Circuit Court procedures related to public assistance and caseload management best practices; basic human behavior, social problems and resources, and interviewing techniques; social, economic, health, and cultural factors which can serve as barriers to employment; and counseling techniques. Knowledge of problem solving, motivational theories, and leadership skills. Comprehensive skills and abilities in operating a personal computer and the associated office and agency software, as well as navigation of large data bases and web-based interface programs. Demonstrated ability to manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program. Demonstrated ability to lead, provide guidance and training to other employees in program areas. Advanced oral and written communication skills. High School Diploma with additional work experience in a leadership role and benefit programs or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.Preferred QualificationsExtensive knowledge of all, or a combination of the State of Virginia's Benefits programs, to include Supplemental Nutrition Assistance Program (SNAP), Medicaid, and/or other department of social services benefit assistance programs. Direct knowledge and experience in management, direction and supervision of others, training in programs areas to other employees, human behavior and motivational theory. Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Proficient in Virginia Social Services applications such as MMIS and VaCMS. Veteran/Disabled Veteran (if all minimums are met) Special RequirementsApplicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.Special Instructions to ApplicantsFrederick County Department of Social Services only accepts applications submitted on-line through this posting. Mailed, faxed, hand delivered and emailed applications will not be considered. Agency will have posting live for at least a minimum of 5 business days. Applications may be submitted on-line starting Friday, August 1, 2025 until position is filled. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application/resume. Please refer to your applicant portal for the status of your application and this position.

Hiring Range: $38,009.00 to $55,000.00 Full Time or Part Time: Full Time Additional Detail King and Queen County is a very rural county that was established in 1691. The county is named for King William III and Queen Mary II of England. The county has a total area of 326 square miles, of which 315 square miles is land and 11 square miles is water. Measuring 72 miles in length, it is known as the longest county in the state of Virginia. Driving through the County, there are many farms and breath-taking natural scenery to enjoy. King and Queen County contains no incorporated towns or cities, and remains one of Virginia's most sparsely-populated counties. The population is approximately 7000. If you desire to work in the country, King and Queen County is the perfect setting for you. King and Queen Department of Social Services is seeking a compassionate Benefit Programs Specialist IV that is committed to providing excellent customer service to our citizens. Are you looking for a flexible work environment in a rural county where you can do meaningful work helping people everyday? Do you thrive in a team-based approach to human services? Do you want to work with a community of dedicated professionals? If you do, we are looking for you. Title Description- Benefit Programs Specialist IV represents the leadership level in the occupational group. Employees perform responsible lead work related to benefit programs. Employees are responsible for serving as lead worker and providing training and guidance to other Benefit Programs Specialists. Employees serve as support for the supervisor by performing tasks such as ensuring staff coverage, workload balance, training staff, reviewing case files, and providing back-up supervision of staff. Employees may provide consultation on complex cases and may also work on complex case assignments which require dealing with information that is sensitive and confidential. Employees work within established policies, procedures and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations. The Benefit Programs Specialist IV is distinguished from the Benefit Programs Supervisor by the latter's spending a majority of time in supervisory activities such as handling personnel issues, problems, and evaluating the work of others. General Work Tasks (Illustrative Only) - * Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff; * Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases; * Prepares case records and reports; * Works on the most complex and sensitive cases; * Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families; * Collects and compiles statistics from caseloads; * Provides training to other eligibility workers on an individual or group basis; * Coordinates training programs and orientation for new employees and clients; * Explores alternative sources of income and assistance; * Responds to inquiries from the public concerning public assistance programs and eligibility requirements; * Ensures that established deadlines are met; * Prepares monthly reports and maintains records of activities; * Assists in training new staff on policy and procedural matters; and * Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs. Minimum Qualifications: Comprehensive knowledge of: applicable laws, codes, policies, and Knowledge, Skills, and Abilities-procedures, including civil and Circuit Court procedures; basic human behavior, social problems and resources, and interviewing techniques; social, economic, health, and cultural factors which can serve as barriers to employment; and counseling techniques. Skill in operating a personal computer and the associated office and agency software. Skill in operating a personal computer and the associated office and agency software. Education and Experience- Same as required in Benefit Program Specialist III with additional work experience in a leadership role and benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred Qualifications: Experience in benefit programs and completion of benefit programs training. Prior work experience in a Local Department of Social Services office. Experience with agency related software. Special Requirements: All applicants are subject to a DMV driving record check, pre-employment drug screen, and CPS and criminal history search. The investigation may include: fingerprint checks(State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; other checks requested by the hiring authority. Employee must be willing to work in community emergency response capacity in the event of a natural disaster or emergency. Special Instructions to Applicants: Applicants are encouraged to provide a complete listing of work experience and qualifications on the application. Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. The website will provide a confirmation of receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application and/or resume. Please refer to your account for the status of your application and this position. This position will close December 7, 2025.

Hiring Range: $34528 to $51792 Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications: Preferred Qualifications: Special Requirements: Special Instructions to Applicants:

Hiring Range: 15.58 to 15.58 Full Time or Part Time: Part Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Hiring Range: $32,415.00 to commensurate with experience Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications: Preferred Qualifications: Special Requirements: Special Instructions to Applicants:

Hiring Range: $32,415 to Commensurate with Experience Full Time or Part Time: Full Time Additional Detail Job Description - This is a sensitive and essential position. Conducts interviews, evaluates qualifications for financial assistance programs based on information from customers, and makes eligibility determinations in accordance with federal and/or state policies and guidelines for participation in SNAP/Medicaid/TANF and other financial programs. Information is entered into VDSS or county systems (VaMMIS/VaCMS/Thomas Brothers). Submit local reports as needed and necessary. Explains responsibilities, rights, and program availability to customers. Reviews VDSS broadcasts. Refers suspected fraud cases to Fraud Investigator. Provides emergency shelter duty in times of emergencies and/or natural disaster. Qualifications - Knowledge, Skills, and Abilities (KSA's): Working knowledge of: practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer and the associated office and agency software. Ability to comprehend and apply policies and regulations for public assistance programs, sufficient to make eligibility determinations. Ability to schedule and manage own workload sufficient to meet deadlines for completion of job responsibilities. Ability to communicate effectively, orally and in writing, with broad spectrum of individuals to include customers, employers, courts and medical professionals in person and on the phone. Must be able to gather information, analyze information, complete mathematical computations, evaluate client ownership share in situations, make eligibility determinations, and make referrals. Must have good sound judgement, maintain professional ethics, problem solving, emotional stability and maturity, ability to manage multiple tasks and priorities. Must have a positive attitude, helpful demeanor, and exhibit a professional working relationship with staff, clients, and the community. Qualifications - Education, Experience, Licensure, and Certification: High school diploma supplemented with additional training and experience which provides the required knowledge, skills and abilities

Hiring Range: $32,415.00 to Commensurate With Experience Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Hiring Range: $32,415.00 to Commensurate with Experience Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred Qualifications: Case Management Experience Special Requirements: Applicants may be subject to Criminal History Background search; Central Registry search, DMV driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in community emergency shelter in the event of a disaster or emergency. Special Instructions to Applicants: Application must be submitted electronically through this website. Mailed, e-mailed, faxed, or hand delivered applications and resumes will not be accepted. Consideration for an interview is based solely on the information within the application. Applications must include complete work history, including period(s) of unemployment if applicable.

Hiring Range: $34,752.00 to Commensurate With Experience Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist III represents the advanced level in the occupational group. Employees are assigned advanced technical functions or projects that require considerable knowledge of all public assistance functions such as fraud or quality control case review. Employees in this class conduct the initial and ongoing eligibility determinations requiring advanced program knowledge, or provide quality control by examining cases completed by other eligibility workers for accuracy and uniformity. Work is performed independently in accordance with well-established guidelines and standards. The most complex situations are reviewed with the supervisor. The Benefit Programs Specialist III is distinguished from the Benefit Programs Specialist IV by the latter's serving as a lead worker, providing guidance to other specialists, and supporting the supervisor by ensuring staff coverage, reviewing cases, and providing back-up supervision as required. General Work Tasks (Illustrative Only) - * Contacts vendors for services and ensures payments to allow for the restoration or continuation of services. * Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports; * Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach; * Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee; * Provides statistical data and other information to support budget requests; interviews clients who provide questionable or fraudulent statements and information and determines program eligibility; * Documents data and information gathered and compares findings with established guidelines of program eligibility; * Prepares reports regarding quality control and makes recommendations to the supervisor; * Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed; * Carries a caseload of clients receiving public assistance that involve complex issues; * Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements; * Answers questions related to policies and procedures; and * Maintains records, prepares reports, and submits summaries and information as required. Knowledge, Skills, and Abilities- Knowledge- Considerable knowledge of: applicable laws, codes, policies, and procedures related to public assistance programs; basic human behavior; financial assistance programs sufficient to determine benefits eligibility; human services programs and how each interrelates; the strategic planning process; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection, interrogation, and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program; train staff; speak in public, promoting agency programs; develop brochures and pamphlets and use audio-visual equipment; share learned information with co-workers; communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations where multi-ownership exists; assess client's needs through collection and analysis of employment history and pertinent personal, family and cultural information; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations; and identify customers' needs and explore options to address these needs within the available community resources. Education and Experience- Same as required in Benefit Program Specialist II with additional related work experience in benefit programs OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Hiring Range: $32,415.00 to Commensurate with Experience Full Time or Part Time: Full Time Additional Detail ABOUT US King William County Department of Social Services seeks an energetic and versatile team player, committed to working towards the best outcomes possible for our families in the community to join our agency. King William County, Virginia offers the best of both worlds: the calm, scenic beauty of rural life with easy access to urban amenities. With a growing population of roughly 19,200 people, the area has a strong sense of community without the congestion of a big city. Nestled in the Middle Peninsula, King William lies just 30 miles northeast of Richmond, making for a manageable commute or day‐trip to the capital for work, culture, or dining. The landscape is lush and gently rolling, with rivers, farmland, and ample outdoor space - ideal if you appreciate nature, quiet roads, and neighbors who know your name. Housing is more affordable than many urban and suburban areas, the pace of life is peaceful, but you're still close enough to schools, shops, healthcare, and the vibrant hubs of VA. If you're looking for work where you can make a difference - and a place where balance matters - King William is a beautiful place to plant roots! As an agency, we believe in the power of the team, exercising creativity and commitment in meeting the needs of our clients and community, and growing our agency and ourselves. Empathy and Work-Life harmony is an agency core value. At King William DSS, we are looking for professionals who want more than a job- a career where empathy, character, and dedication are just as important as education and experience. If you are ready to join a mission-driven team that values flexibility, professional growth, and making a difference every single day, we want to hear from you. Benefits & Incentives * Flexible Work Hours - designed to promote work-life balance. * Hybrid Telework Options * Pay Incentives - available for strong performance and professional growth. * Professional Development - ongoing training and advancement opportunities. * Supportive Team Environment - join a department that values character, collaboration, and compassion. JOB DESCRIPTION Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employees' responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services' benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. The Benefit Programs Specialist II is distinguished from the Benefit Programs Specialist III by the latter's performing advanced technical work requiring depth and breadth of knowledge to understand, analyze and act on complex cases. Also, the Benefit Programs Specialist III serves as a technical resource for others regarding social services' eligibility programs. General Work Tasks (Illustrative Only) - * Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility; * Explains benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods; * Interprets policies and procedures applicable to the various programs; * Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines; * Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability; * Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records; * Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Explains programs and rights/responsibilities of applicants and recipients; * Explores other possible sources of income; * Computes assistance plans; * Determines the amount of allowances for special circumstance items such as household equipment; * Identifies clearly discernible social problems and makes referrals to Social Workers; * Provides applicants or recipients with information about other agencies where they may go for services as needed. * Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services. Knowledge, Skills, and Abilities: Knowledge- Working knowledge of: practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations. Education and Experience- Same as required in Benefit Program Specialist I with experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Hiring Range: $42,140 to $44,140 Full Time or Part Time: Full Time Additional Detail * Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility; * Explains benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods; * Interprets policies and procedures applicable to the various programs; * Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines; * Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability; * Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records; * Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Explains programs and rights/responsibilities of applicants and recipients; * Explores other possible sources of income; * Computes assistance plans; * Determines the amount of allowances for special circumstance items such as household equipment; * Identifies clearly discernible social problems and makes referrals to Social Workers; * Provides applicants or recipients with information about other agencies where they may go for services as needed. * Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services. * Knowledge- Working knowledge of: practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations. Education and Experience- Same as required in Benefit Program Specialist I with experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Hiring Range: $32,415 to Commensurate with Experience Full Time or Part Time: Full Time Additional Detail King and Queen County is seeking a compassionate Benefit Programs Specialist I/II seeking to make a difference in the lives of individuals and families. Are you looking for a flexible work environment in a rural county where you can do meaningful work helping people everyday? Do you thrive in a team-based approach to human services? Do you want to work with a community of dedicated professionals? If you do, we are looking for you. This is an opportunity to work in a county that appreciates their employees and values excellent service to their residents. Our ideal candidate will work independently and collaboratively with a team and demonstrate a passion for working with the community. This position offers the option of telework. Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Benefit Programs Specialist II represents the full performance level in the Benefit Programs Specialist occupational group. Employees' responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services' benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. General Work Tasks (Illustrative Only) - * Interviews persons for assistance, obtains necessary information, and redetermines their continuing eligibility; * Explains benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods; * Interprets policies and procedures applicable to the various programs; * Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines; * Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability; * Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records; * Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Explains programs and rights/responsibilities of applicants and recipients; * Explores other possible sources of income; * Computes assistance plans; * Determines the amount of allowances for special circumstance items such as household equipment; * Identifies clearly discernible social problems and makes referrals to Social Workers; * Provides applicants or recipients with information about other agencies where they may go for services as needed. * Explains a variety of programs under the social services umbrella such as employment services, child support services and childcare services. Knowledge, Skills, and Abilities: Knowledge- Working knowledge of: practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations. Education and Experience- Same as required in Benefit Program Specialist I with experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred Qualifications: Degree or coursework in Human Services. Experience in a Local Department of Social Services. Experience in processing public assistance. Special Requirements: All applicants are subject to a DMV driving record check, pre-employment drug screen, and CPS and criminal history search. The investigation may include: fingerprint checks(State Police, FBI); local agency checks; employment verification; verification of education( relevant to employment); credit checks; and other checks requested by the hiring authority. Employee must be willing to work in community emergency response capacity in the event of a natural disaster or emergency. Special Instructions to Applicants: Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. The website will provide a confirmation of receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application and/or resume. Please refer to your account for the status of your application and this position. This position is open until filled.

Hiring Range: $32,415.00 to Commensurate With Experience Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employees' responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services' benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. The Benefit Programs Specialist II is distinguished from the Benefit Programs Specialist III by the latter's performing advanced technical work requiring depth and breadth of knowledge to understand, analyze and act on complex cases. Also, the Benefit Programs Specialist III serves as a technical resource for others regarding social services' eligibility programs. General Work Tasks (Illustrative Only) - * Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility; * Explains benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods; * Interprets policies and procedures applicable to the various programs; * Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines; * Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability; * Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records; * Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Explains programs and rights/responsibilities of applicants and recipients; * Explores other possible sources of income; * Computes assistance plans; * Determines the amount of allowances for special circumstance items such as household equipment; * Identifies clearly discernible social problems and makes referrals to Social Workers; * Provides applicants or recipients with information about other agencies where they may go for services as needed. * Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services. Knowledge, Skills, and Abilities: Knowledge- Working knowledge of: practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client's situation, and make referrals; determine a client's ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations. Education and Experience- Same as required in Benefit Program Specialist I with experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Hiring Range: $32,415.00 to Negotiable - based on experience Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications: Working knowledge of practices of public service organizations, economic and basic human behavior, financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outline by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer and the associated office and agency software; Demonstrated ability to communicate effectively, both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts and medical professionals in person and on the phone; interview, gather information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case record, access data such as estates, retirement accounts, and real estate, reports and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner un sometimes stressful situations. Preferred Qualifications: Demonstrated experience in Family , use of computer software and completion of required Benefit Programs trainings OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Special Instructions to Applicants: Applicants are encouraged to provide a complete listing of work experience, either paid or unpaid and qualifications on the application. Consideration for an interview is based solely on the information provided within this application. All applications must be submitted electronically through this website. All other forms of submission will be considered null and void.

Hiring Range: $32,415.00 to Negotiable Full Time or Part Time: Full Time Additional Detail Title Description- Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance Benefit Programs Specialist II with a corresponding salary increase as indicated by the local department's compensation plan. Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter's performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies. General Work Tasks (Illustrative Only) - * Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; * Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; * Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; * Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; * Computes assistance plans; * Determines the need for and amount of allowances for special circumstance items; * Evaluates such social factors as education, work experience, and levels of social functioning; and * Evaluates employability of clients and explores potential sources of income. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Education and Experience- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications: Working knowledge of practices of public service organizations, economic and basic human behavior, financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outline by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer and the associated office and agency software; Demonstrated ability to communicate effectively, both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts and medical professionals in person and on the phone; interview, gather information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case record, access data such as estates, retirement accounts, and real estate, reports and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner un sometimes stressful situations. Preferred Qualifications: Demonstrated experience in Family , use of computer software and completion of required Benefit Programs trainings OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Special requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Special Instructions to Applicants: Applicants are encouraged to provide a complete listing of work experience, either paid or unpaid and qualifications on the application. Consideration for an interview is based solely on the information provided within this application. All applications must be submitted electronically through this website. All other forms of submission will be considered null and void.

Hiring Range: $32,415.00 to Commensurate with experience Full Time or Part Time: Full Time Additional Detail Title Description- A Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. A Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employee's responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, SNAP, medical assistance and for other social services' benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. General work tasks include but are not limited to: Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility. Explains benefit programs and determines reasons and need for assistance. Processes applications for financial assistance and diversion. Determines eligibility for assistance and benefit levels using automated systems and manual methods; interprets policies and procedures applicable to the various programs. Monitors cases for changes in recipient circumstances and implements changes to appropriately reflect benefit level within guidelines. Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability. Refers clients to service worker as the result of overall assessment of situation. Prepares reports and maintains client records. Identifies possible fraud and makes appropriate referrals. Evaluates consistency and completeness of data secured and where indicated substantiates its accuracy. Explains programs and rights/responsibilities of applicants and recipients; explores other possible sources of income; computes assistance plans; determines the amount of allowances for special circumstance items such as household equipment. Identifies clearly discernible social problems and makes referrals to Family Services Specialists. Provides applicants or recipients with information about other agencies where they may go for services as needed. Explains a variety of programs under the social services umbrella such as employment services, child services and childcare services. Minimum Qualifications: Some knowledge of basic human behavior. Knowledge of mathematics to calculate percentages, formulas, and averages to solve mathematical problems. Skill in operating a personal computer. Demonstrated ability to establish and maintain case records, access, and retrieve data, create reports and/or manipulate data. Demonstrated ability to interview, collect data, gather information and/or investigate. Demonstrated ability to communicate effectively both orally and in writing. Ability to evaluate situations, analyze information, and apply common sense understanding to carry out instructions furnished in written or oral form. Ability to exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions. Ability to maintain professional ethics related to confidentiality and establishes and maintains effective working relationships with others in a positive and tactful manner under sometimes stressful situations. Preferred Qualifications: High school diploma or equivalent supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Prefer working knowledge of financial assistance programs sufficient to determine/re-determine eligibility for benefits. Prefer completion of required Benefit Programs training. Prefer experience with agency related software. Prefer training in SNAP, F & C Medicaid, TANF, and Energy. Special Requirements: All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search. The search may include: fingerprint checks (State Policy, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Special Instructions to applicant: Based on the response to this posting, this position may be filled as a Benefit Programs Specialist I or a Benefit Programs Specialist II. Applicants are encouraged to provide a complete listing of work experience and qualifications on the application. Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your HR account for the status of your application and this position. Applications must include complete work history, including periods of unemployment if applicable. Equal Opportunity Employer