Family Services Supervisor - CPS
Service supervisor job at State of West Virginia
Hiring Range: $66,380.00 to $87,954.00 Full Time or Part Time: Full Time Additional Detail APPLY HERE TO BE CONSIDRED FOR THIS POSITION************************************************ ESSENTIAL TASK * Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
* Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
* Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
* Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
* Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
* Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
* Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
* Serves as information resource for clients/residents, students, and professionals.
* Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
* Serves as emergency duty on-call Supervisor.
* Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
* Performs other related duties as assigned.
02118-Staunton DMV Customer Service Center Work Leader Floater
Service supervisor job at State of West Virginia
Title: 02118-Staunton DMV Customer Service Center Work Leader Floater State Role Title: Court, Municipal, and License Clerks Hiring Range: $47,355-$54,458.25 Pay Band: 3
Recruitment Type: Agency Employee Only - A
Job Duties
DMV is seeking an experienced customer service applicant to work as a Work Leader Floater in the Staunton Customer Service Center. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections and other related DMV services.
As the Work Leader, responsibilities include overseeing daily work flow, coaching, training, and directing the CSC staff in performing daily work activities. Applicant will serve as the CSC subject matter expert of transactions; perform customer service transactions, administer vision and road tests for driver licensing and issue DMV credentials; serve as a technical expert on licensing and testing issues; plan and organize on-the-job training programs; serve as the liaison between CSC staff and management to ensure compliance with on boarding/CAP/IT training requirements; provide assistance to the CSC Managers; perform required administrative functions as needed; act in management absence as needed.
All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements to include the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.
Customer Service Centers are normally open and staffed from Monday through Saturday.
DMV offers a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.
DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don't just talk about our core values, we live them!
Minimum Qualifications
Minimum KSAs:
* Strong understanding of effective customer service strategies, including conflict resolution and handling escalated issues.
* Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery.
* Proficiency in financial procedures, including fee processing and documentation.
* Awareness of privacy standards for handling and protecting sensitive customer information.
* Familiarity with DMV operational procedures, including customer transactions and documentation requirements.
* Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
* Proficiency in Microsoft Office Suite, DMV-specific software, and other technical tools to manage operations.
* Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment.
* Communication skills for clear and effective interactions with team members, customers, and stakeholders.
Additional Considerations
* Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
* Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
* Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions.
* Adaptability to frequent changes in policies, procedures, and technologies.
* Leadership skills to foster a collaborative and productive team environment.
* Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
* Driver's License: Must possess and maintain a valid driver's license with fewer than 6 demerit points.
* Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: ************
Email: ***************************
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Family Services Supervisor - In-Home/Prevention
Service supervisor job at State of West Virginia
Hiring Range: $66,380.00 to $87,594.00 Full Time or Part Time: Full Time Additional Detail //jobs.cityofchesapeake.net/postings/16177 The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor in the In-Home unit, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.
Duties include but not limited to:
Supervises a team of Family Services Specialists and Human Services Assistants;
* Sets and enforces objectives for quality and quantity of work performed by the team;
* Evaluates social service programs and budgets;
* Applies appropriate human resource practices in the supervision of employees;
* Establishes and maintains good working relationships with others;
* Recommends policy changes based on evaluation of program effectiveness;
* Deals with difficult or dangerous cases;
* Interprets social service programs for other agencies and to the public;
* Participates in community planning and development of new resources;
* Complete hiring and annual performance appraisals;
* Work in collaboration with law enforcement and emergency response personnel;
* After normal business hours supervisory coverage on a rotating basis
ESSENTIAL TASKS
* Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
* Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
* Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
* Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
* Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
* Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
* Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
* Serves as information resource for clients/residents, students, and professionals.
* Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
* Serves as emergency duty on-call Supervisor.
* Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
* Performs other related duties as assigned.
Preferred
* wo years of supervisory experience, preferably in Child Welfare In-Home or CPS Prevention services OR three years of progressively responsible experience providing case direction, mentoring, or lead-worker duties in Child Welfare.
* Providing clinical and administrative supervision to Family Services Specialists working In-Home or Prevention cases.
Coaching staff through safety assessments, service planning, risk reduction strategies, and case documentation.
* Conducting joint home visits when needed to support staff or assess safety.
* Understanding evidence-based prevention models, family-centered practice, trauma-informed care, and community-based service delivery.
* Flexibility to work after 5:00pm and a flexible schedule.
* Ability to work extra hours in excess to your normally scheduled hours in response to short-term department needs and/or
* City-wide emergencies.
* Implementing prevention strategies that reduce risk and prevent entry into foster care.
* Current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in In-Home/Prevention
* OASIS system application knowledge
* Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
Family Services Supervisor
Service supervisor job at State of West Virginia
Hiring Range: $47,454 to Commensurate with Experience Full Time or Part Time: Full Time Additional Detail Amherst County Department of Social Services is seeking an experienced professional to fill the role of Family Services Supervisor. The ideal candidate will bring experience from previous Local Department of Social Services role(s), and be confident in their ability to oversee a variety of work processes while leading, developing, and supporting staff. The starting salary for this role is $47,454 (Commensurate with Experience).
Amherst County offers a generous benefit package which includes participation in the Virginia Retirement System, employer paid life and disability insurance, paid holidays, annual leave and sick leave, affordable medical, dental and vision insurance, etc.
Family Services Supervisor is the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services.
General Work Tasks:
* Supervises social workers, assistants and others;
* Sets and enforces objectives for quality and quantity of work performed by unit;
* Evaluates social service programs and program budgets;
* Applies appropriate human resource practices in the supervision of staff;
* Establishes and maintains good working relationships with others;
* Recommends policy changes based on evaluation of program effectiveness;
* Deals with difficult or dangerous cases;
* Interprets the program to other agencies and to the public; and
* Participates in community planning and development of new resources, jobs and community work sites.
Knowledge, Skills, and Abilities:
Considerable knowledge of principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.
Skill in operating a personal computer and the associated software and the operation of a motor vehicle.
Demonstrated ability to plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Education and Experience:
Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia).
Considerable experience in assigned program area/human services programs and completion of required training programs.
Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
Experience working with community partners such as law enforcement, school system, community services board, private service providers, county administrator and Board of Supervisors, Community Policy and Management team, faith-based entities, civic groups and organizations.
Instructions to Applicants and Special Requirements:
Posting Begin Date: December 3, 2025
Posting End Date: Open until Filled
Interviews: Interview invitations will be extended to qualified candidates and interviews will be in-person. Consideration for an interview is based solely on the information within the application and/or resume. Applicants are encouraged to provide a complete listing of relevant work experience and qualifications, and answer the supplemental questions thoroughly.
Applicants are encouraged to carefully review the job posting and answer the supplemental questions on the job application in their entirety. Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications/resumes will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration.
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
May be required to report for shelter duty during community disasters and/or emergencies.
DMV Customer Service Center Work Leader Gloucester 01549
Service supervisor job at State of West Virginia
Title: DMV Customer Service Center Work Leader Gloucester 01549 State Role Title: Court, Municipal, and License Clerks Hiring Range: $47,355.00 - $54,458.00 Pay Band: 3
Recruitment Type: Agency Employee Only - A
Job Duties
DMV is seeking an experienced customer service applicant to work as a Work Leader in the Gloucester Customer Service Center. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections and other related DMV services.
As the Work Leader, responsibilities include overseeing daily work flow, coaching, training, and directing the CSC staff in performing daily work activities. Applicant will serve as the CSC subject matter expert of transactions; perform customer service transactions, administer vision and road tests for driver licensing and issue DMV credentials; serve as a technical expert on licensing and testing issues; plan and organize on-the-job training programs; serve as the liaison between CSC staff and management to ensure compliance with on boarding/CAP/IT training requirements; provide assistance to the CSC Managers; perform required administrative functions as needed; act in management absence as needed.
All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements to include the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.
Customer Service Centers are normally open and staffed from Monday through Saturday.
DMV offers a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.
DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don't just talk about our core values, we live them!
Minimum Qualifications
Minimum KSAs:
* Strong understanding of effective customer service strategies, including conflict resolution and handling escalated issues.
* Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery.
* Proficiency in financial procedures, including fee processing and documentation.
* Awareness of privacy standards for handling and protecting sensitive customer information.
* Familiarity with DMV operational procedures, including customer transactions and documentation requirements.
* Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
* Proficiency in Microsoft Office Suite, DMV-specific software, and other technical tools to manage operations.
* Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment.
* Communication skills for clear and effective interactions with team members, customers, and stakeholders.
Additional Considerations
* Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
* Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
* Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions.
* Adaptability to frequent changes in policies, procedures, and technologies.
* Leadership skills to foster a collaborative and productive team environment.
* Security Clearances: A criminal background check is required to ensure the integrity of • Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
* Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
* Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions.
* Adaptability to frequent changes in policies, procedures, and technologies.
* Leadership skills to foster a collaborative and productive team environment.
* Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
* Driver's License: Must possess and maintain a valid driver's license with fewer than 6 demerit points.
* Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: ************
Email: ***************************
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
DMV Customer Service Generalist - Lynchburg 01294
Service supervisor job at State of West Virginia
Title: DMV Customer Service Generalist - Lynchburg 01294 State Role Title: Admin and Office Spec III Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000 Pay Band: 3
Location: LYNCHBURG CSC
Agency Website: dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
Virginia's Department of Motor Vehicles (DMV) is seeking multiple service-oriented professionals to serve as Customer Service Generalists in our Lynchburg Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and are looking for a career with growth opportunities, we would like to speak with you.
Job Duties Include:
* Communicating policies, procedures, and regulations
* Issuing IDs
* Processing applications
* Administering vision, driver, and in-car road tests
* Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services
Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, 12 paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID cardholders, as well as over 8.4 million registered vehicles. In addition, the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!
Minimum Qualifications
* Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
* Proven ability to provide excellent customer service and resolve inquiries efficiently.
* Attention to detail for accurate processing and verification of transactions.
* Problem-solving skills for resolving customer issues in fast-paced environments.
* Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
* Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
* Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
* Driver's License: Must possess and maintain a valid driver's license with fewer than 6 demerit points.
* Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Additional Considerations
* Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
* Understanding public sector operations, including government processes, regulations, and customer service protocols.
* Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
* Demonstrated administrative experience in document processing, data entry, and maintaining records.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, etc., in any format other than the specified one. When applying for jobs, please ensure your online application or resume is complete, including duties and skills associated with your work experience and years of experience, to assess your skills during the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: ************
Email: ***************************
In support of the Commonwealth's commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to obtain their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Family Services Supervisor
Service supervisor job at State of West Virginia
Hiring Range: $45,591 to depending on experience Full Time or Part Time: Full Time Additional Detail Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter's responsibilities for supervising Family Services Supervisors and managing the direct services program performance.
General Work Tasks (Illustrative Only) -
* Supervises social workers, assistants and others;
* Sets and enforces objectives for quality and quantity of work performed by unit;
* Evaluates social service programs and program budgets;
* Applies appropriate human resource practices in the supervision of staff;
* Establishes and maintains good working relationships with others;
* Recommends policy changes based on evaluation of program effectiveness;
* Deals with difficult or dangerous cases;
* Interprets the program to other agencies and to the public; and
* Participates in community planning and development of new resources, jobs and community work sites.
Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.
Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.
Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
Minimum Qualifications:
Preferred Qualifications:
Special Requirements:
Special Instructions to Applicants:
Family Services Supervisor
Service supervisor job at State of West Virginia
Hiring Range: $45,591.00 to Commensurate with experience Full Time or Part Time: Full Time Additional Detail Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services.
General Work Tasks (Illustrative Only) -
* Supervises Family Services Specialists, assistants and others;
* Sets and enforces objectives for quality and quantity of work performed by unit;
* Evaluates social service programs and program budgets;
* Applies appropriate human resource practices in the supervision of staff;
* Establishes and maintains good working relationships with others;
* Recommends policy changes based on evaluation of program effectiveness;
* Deals with difficult or dangerous cases;
* Interprets the program to other agencies and to the public; and
* Participates in community planning and development of new resources, jobs and community work sites.
Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.
Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.
Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable.
Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening.
Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position.
Equal Opportunity Employer
Shannon Library Public Services Manager
Service supervisor job at State of West Virginia
The University of Virginia Library invites applications for a Shannon Library Public Services Manager to support the Information Services and Spaces team. The Information Services and Spaces team provides our patrons with access to collections, resources, and spaces as well as high-quality service to support them.
Working in the Information Services and Spaces (ISS) team, this position manages the Shannon Library circulation desks while supervising library staff and student workers. This position will work with the Director of ISS to set the vision for public services in the newly renovated Shannon Library and will work to implement this vision, while coordinating and working with public service managers at other locations. ISS will serve as the pulse of the newly renovated Shannon Library, and this position will communicate and collaborate across library departments to ensure the library is welcoming, runs smoothly, and facilitates access to information. This position reports to the Director of ISS. This is an exempt position at the University of Virginia. Normal work schedule will be Monday-Friday, traditional work hours. Additional hours outside of the normal schedule are expected to occasionally happen based upon the needs of the organization and our patrons.
About the University of Virginia Library:
The University of Virginia Library is here to ensure that the University community has the information it needs for teaching, research, and enrichment. Regularly ranked in the top quartile of ARL libraries, UVA Library has six locations, more than 220 staffers, and more than 100 student employees. Additionally, as a major research institution, the Library regularly collaborates with professional organizations such as the Virtual Library of Virginia (VIVA), Virginia Library Association, Association of College and Research Libraries, and others.
The University of Virginia Library is committed to a culture of mutual respect, civility, cooperation, mindfulness, accountability, and acceptance of individual differences. Departments and individuals are expected to work together, both in professional collaborations and in creating a culture where all can thrive.
Job Responsibilities
Manage Shannon Library circulation desk (35%)
* Manages two circulation desks in the Shannon Library. Distributes information about desk policies and procedures to library staff and student assistants. Ensures that building is open and closed by staff and students according to schedule.
* Works with Information Services & Spaces (ISS) team to coordinate circulation policies, procedures, and documentation. Helps examine and reevaluate procedures and policies on an ongoing basis.
* Coordinates with ISS team to manage daily building operations, including setting the Shannon Library building hours, entering hours on online calendar, managing door locking and card swipe access, and creating signage.
Supervise full-time staff (20%)
* Supervises two full-time staff positions (Night Manager and Library Coordinator) for the Shannon Library.
* Manages employee workflows. Sets expectations that are clear, well communicated, and relate to the goals and objectives of the department. Provides frequent and constructive feedback, including interim and year-end evaluations. Mentors staff to grow in their jobs and to be prepared to move beyond their jobs.
Supervise student assistants (20%)
* Recruits, interviews, hires, trains, and supervises a large group (possibly 30+) student assistants. Creates and monitors student schedules. Manages the online scheduling system. Manager will work closely with any Night Manager(s) to ensure consistent and coordinated student supervision.
* Responsible for student worker budget within the Shannon Library cost center.
Direct patron services (15%)
* Provides excellent direct circulation and basic reference customer service for users including explaining, interpreting, and enforcing policies and procedures. Grants exceptions to circulation policy when appropriate. Resolves problems to the mutual satisfaction of patrons and of the library.
Cross-area teamwork and special duties (10%)
* Cross train Information Services & Spaces staff to ensure sufficient back-up staffing when needed.
* Work on communication, planning, and problem solving in consultation with Facilities staff, LEO/ILL staff, IT staff, Financial Services staff, and other departments outside the library.
* Special duties as needed.
Minimum Qualifications
Education: Master's degree in Library Science or other academic discipline
Experience: 5 years of relevant experience required.
Preferred Qualifications
* 5+ years of library or customer service experience.
* 2+ years of direct supervisory experience, including goal setting, coaching, and performance evaluations.
* Experience supervising both full-time staff and student workers.
* Experience hiring federal work study students.
* Experience managing a budget.
* Experience with integrated library systems, and other library technology solutions.
* Experience creating training resources and providing training to staff.
* Ability to articulate a public services vision for a modern academic research library.
An ideal candidate communicates clearly in both speech and writing, provides courteous and efficient service to library patrons in person and by phone, and shows the ability to work independently as well as collaboratively as part of a team.
The UVA Library is interested in reviewing candidates with a broad range of experiences, education, and qualifications. We are dedicated to building a dynamic workplace, so if you are excited about this role but your past experience doesn't align perfectly with every preferred qualification in the job description, we encourage you to apply anyway.
Physical Demands
Ability to push a full book cart and lift 15 pounds. This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs
Anticipated hiring range: $80,000 - $90,000, commensurate with education and experience.
Position Type & Work Location
* This is an exempt-level, benefited position. Learn more about UVA benefits .
* This position is based in Charlottesville, VA, and must be performed fully on-site.
About UVA and the Community
To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA .
Application review will begin after January 7, 2025. Preference will be given to applications received by this date.
Additional Requirements
* Background checks will be conducted on all new hires prior to employment
* This position will not consider candidates who require immigration sponsorship now or in the future.
How to Apply
Please apply online , by searching for requisition number R0078708 . Complete an application with the following documents:
* Resume
* Cover Letter - must be included to be considered. Cover letter should include your interest in the position and how your relevant experience pertains to this position and the UVA Library.
Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.
Reference Checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.
Contact
For questions about the application process, please contact Karon Harrington at ******************* .
For questions about the position, please contact Ryan Buller at ******************* .
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.
Easy ApplyGreen Rock Correctional Center: Storekeeper Supervisor 00022
Service supervisor job at State of West Virginia
Title: Green Rock Correctional Center: Storekeeper Supervisor 00022 State Role Title: Store & Warehouse Spec III Hiring Range: $36,189.00 - $56,453.00 Pay Band: 3
Recruitment Type: General Public - G
Job Duties
This position maintains an effective and efficient institutional warehouse operation ensuring an adequate inventory level of approved items in compliance with DOC and institutional policy and procedure. Responsible for daily receipt and delivery of warehouse/commissary items. Maintains perpetual inventory system. Assists with physical inventory of warehouse items. Maintains safety and security and sanitation of warehouse operation. This position is the surplus and excess property coordinator for the facility. Ensures proper inspection and accurate documentation is recorded and maintained on items received, stocked and distributed. Ensures all staff and inmate workers are properly trained, supervised and monitored.
Minimum Qualifications
Demonstrated skill in the use of Microsoft Office programs and Outlook. Demonstrated skill in inventory control, storage, receiving and issuing goods. Demonstrated skill in records management and preparing workplace reports. Ability to read and comprehend workplace policies and procedures. Ability to communicate effectively both verbal and written.
Additional Considerations
Extensive warehouse operation experience. Previous supervisory experience. Forklift Operator (certification desired). Commercial Drivers License. Previous experience in handling of hazardous materials.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
If selected as a finalist with the VADOC, candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.
Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.
VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services
Contact Information
Name: Human Resources
Phone: ************
Email: EMAILED APPLICATIONS/RÉSUMÉS / WILL NOT BE ACCEPTED FOR THIS POSITION
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Family Services Manager
Service supervisor job at State of West Virginia
Hiring Range: $88,940.80 to Commensurate With Experience Full Time or Part Time: Full Time Additional Detail Title Description- This title is the management level for Family Services occupational group. Employees are responsible for managing the operations of a major social services program. Work includes developing and implementing operating policies and procedures within the framework of departmental/divisional goals and objectives. Employees are responsible for overseeing program implementation and for directing the resolution of service delivery problems. Employees plan, organize and manage the work of direct services programs and supervise Family Services Supervisors and other assigned staff. Employees identify issues and concerns and provide leadership in the development of strategies to enhance and improve the quality and array of agency programs and services.
General Work Tasks (Illustrative Only) -
* Manages and directs the activities and functions of a multifaceted social services program;
* Monitors service delivery and implements organizational changes necessary to achieve goals and objectives;
* Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives;
* Oversees the implementation of same;
* Ensures policies and procedures provide for effective delivery of services;
* Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services;
* Participates as a member of senior management staff in examining county and statewide needs and issues;
* Works closely with other managers in the development,
* Implementation and monitoring of new and/or revised service programs or delivery methods; and
* Works with other state, community or private social service providers to ensure quality service.
Knowledge, Skills, and Abilities:
Knowledge- Considerable knowledge of: the principles and practices of social service administration; social work/case management theory and practices; managerial principals and practices; other county, state and community services and resources available; client population; as well as the knowledge required of Family Services Supervisors.
Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.
Abilities- Demonstrated ability to: solve problems, particularly in the area of social services delivery; manage a multifaceted social services program and ensure quality service delivery; and communicate effectively both orally and in writing; as well as the abilities required of Family Services Supervisors.
Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs. Completion of required training. Work experience in developing/implementing/monitoring/managing case plans and overseeing caseload management. Experience managing and supervising professional involved in social services programs. Any combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
Food Operations Supervisor: Fluvanna Correctional Center for Women #00098
Service supervisor job at State of West Virginia
Title: Food Operations Supervisor: Fluvanna Correctional Center for Women #00098 State Role Title: Food Service Technician III Hiring Range: $45,335.00 - $61,717.00 Pay Band:
Recruitment Type: General Public - G
Job Duties
Position supervises the activities of inmates in the preparation and serving of meals for the population and staff. Trains inmates in all kitchen policies and procedures. Maintains a high standard of food safety, sanitation and quality in a cost efficient manner.
Minimum Qualifications
Demonstrated ability to read and comprehend policies and procedures. Demonstrated ability to monitor and supervise the work of others.
Additional Considerations
Advance Knowledge Working knowledge of food safety, sanitation, cost controls and operating and repairing food service equipment. Basic knowledge of Microsoft Office to include Outlook.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
If selected as a finalist with the Virginia Department of Corrections (VADOC), candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.
Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.
VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services
Contact Information
Name: Human Resources
Phone: ************
Email: Emailed applications are not accepted.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Food Operations Supervisor: Lunenburg Correctional Center #00043
Service supervisor job at State of West Virginia
Title: Food Operations Supervisor: Lunenburg Correctional Center #00043 State Role Title: Food Service Technician III Hiring Range: $45,335.00 - $61,717.00 Pay Band: 3
Recruitment Type: General Public - G
Job Duties
Position supervises the activities of inmates in the preparation and serving of meals for the population and staff. Trains inmates in all kitchen policies and procedures. Maintains a high standard of food safety, sanitation and quality in a cost-efficient manner.
Minimum Qualifications
Demonstrated ability to read and comprehend policies and procedures. Demonstrated ability to monitor and supervise the work of others.
Additional Considerations
Advance Knowledge Working knowledge of food safety, sanitation, cost controls and operating and repairing food service equipment. Basic knowledge of Microsoft Office to include Outlook.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
If selected as a finalist with the Virginia Department of Corrections (VADOC), candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.
Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.
VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services
Contact Information
Name: Human Resources
Phone: ************
Email: Emailed applications are not accepted.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Guest Operations Manager of Guest Services and Museum Store
Service supervisor job at State of West Virginia
Title: Guest Operations Manager of Guest Services and Museum Store State Role Title: Retail Manager III Hiring Range: Commensurate with experience Pay Band: 5
Recruitment Type: General Public - G
Job Duties
The Science Museum of Virginia is seeking an energetic, people-first professional to lead its Guest Services, Museum Store and Concessions teams. If you are a leader who thrives on creating unforgettable guest experiences, this will be more than just a management role, it's a chance to shape lasting impressions of every individual who walks through our doors.
As the Guest Operations Manager of Guest Services and Museum Store, you'll oversee all aspects of guest-facing operations, from the excitement of ticketing and admissions to the buzz of the Museum Store and the enjoyment of our concessions during events and exhibitions. You'll develop and lead a dedicated team to deliver seamless, engaging, and memorable interactions. Whether it's coordinating special pop-up shops for touring exhibitions or optimizing the membership sales experience, your work will directly impact how guests connect with science, inspiring learning and creativity.
This position will hire and train staff, coordinate schedules and help foster an environment of teamwork and professionalism, ensuring a superior experience for all museum guests. You will be responsible for managing event ticketing, troubleshooting issues, answering phone inquiries, engaging and responding to guest needs, and increasing membership sales. This position is also responsible for coordinating with the foundation membership department and the education department in scheduling groups and staffing public events when on-site sales are needed. The Manager will develop and implement policies in coordination with other departments to ensure an informed and knowledgeable frontline staff with regard to exhibitions, permanent collections and all museum programming and events.
Additional responsibilities include generating sales with a focus on increasing sales on a monthly and annual basis, incentivizing and motivating staff to drive sales, creating a positive shopping experience with guests and assisting in the museum's core values in its role of providing an excellent guest/shopper experience through customer service.
If you're passionate about service, inspiring teams, and want to be at the heart of something meaningful, we'd love to hear from you.
Benefits
The position offers a competitive benefits package including medical, dental, vision, FSA, HRA, HSA, life insurance, 457 and pension plan, short and long-term disability and employee assistance program. The Science Museum has a generous paid time off policy, including vacation leave, four days family & personal leave, eight sick days per year and 13 paid holidays.
Minimum Qualifications
The ideal candidate will possess exceptional leadership skills and sound judgment. They will be a dynamic, thoughtful leader with a passion for exceptional guest experiences and a calm, solutions-oriented mindset. The ideal candidate thrives in a fast-paced, ever-changing environment and brings at least 5 years of leadership or supervisory experience. Must be confident working independently, proactive in identifying and solving problems and comfortable engaging with a diverse public and coaching team members. A strong working knowledge of POS and ticketing systems, business math, and guest service best practices is required. Must be fluent in Google Suite and bring a creative, resourceful approach to problem-solving. Emergency response and current First Aid/CPR certification are required as well as the ability to work a flexible schedule including evenings, weekends and holidays.
Additional Considerations
A comprehensive understanding the Science Museum of Virginia's exhibits, programs, pricing, and events, or a strong understanding of the local community and region is a plus.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (RMS) employment site no later than 11:55 p.m. on the closing date listed. If the position is an open until filled recruitment; the position will remain open for a minimum of 5 workdays or until the position is filled. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. The RMS website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices.
The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities. Reasonable accommodations are available upon request.
As a V3 (Virginia Values Veterans) employer the Science Museum Welcomes Veterans to apply! We provide hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume.
Selected candidate(s) must successfully pass a criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
The Science Museum will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources
Phone: ************
Email: **********
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Easy ApplyCash Operations Supervisor
Service supervisor job at State of West Virginia
Title: Cash Operations Supervisor FLSA: Exempt Hiring Range: Full Time or Part Time: Full Time Additional Detail Job Description: Supervise the cashiering unit by holding regular staff meetings and providing feedback. Audit cash reports and prepare the University's daily bank deposits. Run required jobs, perform testing. Analyze, research and post adjustments and/or errors. Post contracts to students accounts. Assist with training departments. Update desk manuals for all cashiering procedures by drafting modifications to the manual and participate in special projects as assigned by the supervisor. Provide accurate information to students/parents and other departments via counter/phone.
Minimum Qualifications:
Considerable knowledge of cashiering practices and cash handling principles to include deposit preparation and reconciliation. Considerable knowledge of effective customer service and problem resolution techniques. Basic knowledge of generally accepted accounting principles and practices. Basic knowledge of Microsoft Office Suite including Excel and Word or similar programs. Basic knowledge of automated financial systems. Demonstrated analytical and organizational skills, and excellent oral and written communication skills. Demonstrated ability to prepare financial reports and reconcile financial data. Demonstrated ability to analyze fiscal transactions for conformity with procedures and regulations. Demonstrated ability to work well with people, and to meet and assist the public in a cordial and professional manner.
Additional Considerations:
Food Operations Supervisor (Multiple Positions): Greensville Correctional Center #01215
Service supervisor job at State of West Virginia
Title: Food Operations Supervisor (Multiple Positions): Greensville Correctional Center #01215 State Role Title: Food Service Technician III Hiring Range: $45,335.00 - $61,717.00 Pay Band: 3
Agency Website: **********************
Recruitment Type: General Public - G
Job Duties
Position supervises the activities of inmates in the preparation and serving of meals for the population and staff. Trains inmates in all kitchen policies and procedures. Maintains a high standard of food safety, sanitation and quality in a cost-efficient manner.
Minimum Qualifications
High School Diploma or GED Equivalent. Demonstrated ability to read and comprehend policies and procedures. Demonstrated ability to monitor and supervise the work of others.
Additional Considerations
Advance Knowledge Working knowledge of food safety, sanitation, cost controls and operating and repairing food service equipment. Basic knowledge of Microsoft Office to include outlook.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
If selected as a finalist with the VADOC, candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.
Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.
VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services
Contact Information
Name: Human Resources
Phone: ************
Email: EMAILED APPLICATIONS/RÉSUMÉS / WILL NOT BE ACCEPTED FOR THIS POSITION
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Food Operations Supervisor: Sussex State Prison Complex #00715
Service supervisor job at State of West Virginia
Title: Food Operations Supervisor: Sussex State Prison Complex #00715 State Role Title: Food Service Technician III Hiring Range: $44,015.00 - $59,919.00 Pay Band: 3
Recruitment Type: General Public - G
Job Duties
Position supervises the activities of inmates in the preparation and serving of meals for the population and staff. Trains inmates in all kitchen policies and procedures. Maintains a high standard of food safety, sanitation and quality in a cost efficient manner.
Minimum Qualifications
High School Diploma or GED. Demonstrated ability to read and comprehend policies and procedures. Demonstrated ability to monitor and supervise the work of others.
Additional Considerations
Experience working in a large volume food preparation environment. Experience working in a supervisory role. Serv-Safe Certification or ability to obtain within 6 months of employment. Working knowledge of food safety, sanitation, cost controls and operating and repairing food service equipment. Basic knowledge of Microsoft office programs.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
If selected as a finalist with the VADOC, candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.
Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.
VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services.
Contact Information
Name: Human Resources
Phone: ************
Email: EMAILED APPLICATIONS/RÉSUMÉS / WILL NOT BE ACCEPTED FOR THIS POSITION
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Food Operations Supervisor: Coffeewood Correctional Center #00043
Service supervisor job at State of West Virginia
Title: Food Operations Supervisor: Coffeewood Correctional Center #00043 State Role Title: Food Service Technician III Hiring Range: $45,335.00 - $61,717.00 Pay Band: 3
Recruitment Type: General Public - G
Job Duties
Position supervises the activities of inmates in the preparation and serving of meals for the population and staff. Trains inmates in all kitchen policies and procedures. Maintains a high standard of food safety, sanitation and quality in a cost-efficient manner.
Minimum Qualifications
Demonstrated ability to read and comprehend policies and procedures. Demonstrated ability to monitor and supervise the work of others.
Additional Considerations
Advance Knowledge Working knowledge of food safety, sanitation, cost controls and operating and repairing food service equipment. Basic knowledge of Microsoft Office to include Outlook.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
If selected as a finalist with the Virginia Department of Corrections (VADOC), candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.
Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.
VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services
Contact Information
Name: Human Resources
Phone: ************
Email: Emailed applications are not accepted.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Director of Auxiliary Services
Service supervisor job at State of West Virginia
Title: Director of Auxiliary Services FLSA: Exempt Hiring Range: Full Time or Part Time: Additional Detail Job Description: Minimum Qualifications: Master's degree or Bachelor's degree with experience that equates to an advanced degree.
Additional Considerations:
Training or professional development directly applicable to managing or directing Auxiliary Services operations in a government, college or university setting preferred.
CRC Team Lead, Department of Pediatrics
Service supervisor job at State of West Virginia
The Department of Pediatrics in the University of Virginia's (UVA) School of Medicine is seeking candidates for a Clinical Research Coordinator (CRC) Team Lead, licensed or non-licensed, at the experience level of a CRC 4. The Department's research mission is comprehensive and includes an expansive clinical research portfolio that spans its 16 sub-specialty areas.
The CRC Lead will support clinical research efforts for the Department of Pediatrics as well as serve as a leader for a dynamic research team. The individual will be responsible for assisting the Department faculty in conducting National Institute of Health (NIH), industry sponsored clinical trials, and/or investigator-initiated trials. In this role, the CRC Lead will work closely with the clinical team including faculty, advanced practice providers, and staff. The focus of clinical research activities will vary based on the clinical trial portfolio and include patient facing activities, compliance management and clinical research administrative responsibilities.
A Clinical Research Coordinator Lead will have an understanding of the clinical research process and regulations, both federal and local, governing the conduct of clinical research. They will be able to manage multiple complex clinical trials simultaneously in accordance with current regulatory requirements and maintain study documentation in a manner that is audit ready. The team lead will also oversee staff management, development, and evaluation for their group. They will participate in developing clinical research policies and procedure and work closely with the rest of the CRC team within the Department of Pediatrics.
For more information on the mission of the UVA Department of Pediatrics and the UVA Children's Hospital, please visit: ************************************ .
Job Responsibilities:
* Provide guidance and assistance to Principal Investigators for grant submissions, budget management and research compliance oversight to ensure full compliance with local, state and federal policies and procedures.
* Assist Principal Investigator in developing clinical trial protocols and preparing and submitting the required documentation to the Institutional Review Board, the University, federal regulators in industry or government sponsor.
* Coordinate and manage all aspects of clinical trial conduct for multiple ongoing clinical trials of any level of complexity.
* Participate in planning and analysis of research portfolios, in conjunction with department management and Principal Investigators.
* Oversee the financial management of multiple clinical research projects, including budget development, billing reconciliation, and quarterly review of all Principal Investigator accounts.
* Manage a team of Clinical Research Coordinators and/or laboratory or research support staff, with responsibilities that include hiring, scheduling, workload management, compensation, rewards, professional development, and performance management.
* Coordinate clinical research education, training and/or orientation for new Faculty, Fellows, Residents or medical students.
* Develop administrative and financial recommendations for department management and Principal Investigators for research portfolio review.
* Compile data and documents during internal and external audits and is ultimately responsible for quality of submissions.
* Participate in at least 1 research-related working group at the institutional level or lead a process improvement initiative at a department or division level.
* Conduct research data analysis and literature searches. Co-author scientific papers, publications or presentations
* In addition to the above job responsibilities, other duties may be assigned.
Minimum Requirements:
The Pediatric Department will be hiring into the following job profiles below based on qualifications and experience (working title: Clinical Research Coordinator Team Lead):
Clinical Research Manager or Clinical Research Coordinator 4, Non-Licensed
* Education: Bachelor's Degree Required or equivalent combination of experience, education and or certifications.
* Experience: At least seven years of clinical research experience demonstrating progressive levels of responsibility and complexity of work. Master's or other advanced degrees may substitute for one year of clinical research experience.
* Licensure: Clinical Research Coordinator (CCRC) and/or Certified Clinical Research Professional (CCRP) is required within one year of hire.
Clinical Research Coordinator 3, Non-Licensed
* Education: Bachelor's Degree Required or equivalent combination of experience, education and or certifications.
* Experience: Minimum of 3 years of clinical research experience required. Master's degree may substitute for 1 year of clinical research experience.
* Licensure: Clinical Research Coordinator (CCRC) and/or Certified Clinical Research Professional (CCRP) is preferred at the time of hire and is required within one year.
Physical Demands
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
Position Type & Work Location
* This is an exempt-level, benefited position. Learn more about UVA benefits .
* This is a restricted position, which is dependent on funding and is contingent upon funding availability.
* This position is based in Charlottesville, VA, and must be performed fully on-site.
About UVA and the Community
To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA .
The position will remain open until filled.
Additional Requirements
* Background checks, pre-employment health screenings, and drug screenings will be conducted on all new hires prior to employment.
* This position will not consider candidates who require immigration sponsorship now or in the future.
How to Apply
Please apply online , by searching for requisition number R0078670. Complete an application with the following documents:
* Resume
* Cover Letter - should include your interest in the position and how your relevant experience pertains to this position.
Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.
Reference checks will be completed by UVA's third-party partner, SkillSurvey, during the final phase of the interview. Five references will be requested, with at least three responses required.
Contact
For questions about the application process, please contact Karon Harrington, *******************.
For additional information about the position, please contact Alex Torres, at *******************.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.
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