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Service Worker jobs at State of West Virginia

- 94 jobs
  • Family Services Specialist II- Child Protective Services Worker-Albemarle

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Hiring Range: $72,802 to $80,466 Full Time or Part Time: Full Time Additional Detail Essential Functions: * Ascertains validity of reports of child abuse and neglect applying Va. Law and policy. * Assesses the situation with regard to the presence of imminent threat to the child's life, health and/or safety to determine urgency of response. * Analyzes complex human behavior throughout contact with families. * Selects the optimal crisis intervention method to de-escalate violent or volatile situations when they arise. * Sets clear boundaries for clients who are intimidating, defiant, and possibly dangerous. * Observes and documents the effects of family behavior and environmental factors on the child. * Balances the use of CPS statutory authority with the need to determine the least invasive intervention to protect the child and enhance family functioning. * Demonstrates attentiveness, reassurance, empathy, and congruence in thinking, feeling, and acting to create a stable, rational atmosphere conducive to cooperation and engagement. * Communicates the CPS complaint and the agency's role in child protection clearly and honestly to the alleged abuser and the family. * Interviews family members to assess and document information regarding strengths, mental and physical development, abuse history, parenting skills, perceptions of reported incident, violence, and family and community support. * Assesses the role of drug or alcohol abuse in individual and family dysfunction and intervenes for the protection of children and the rehabilitation of chemically dependent individuals and their codependent family systems when applicable. * Evaluates the reliability and accuracy of information gathered from family members and determines level of risk after the initial period of crisis intervention. * Continues to revise safety assessment of the child throughout the investigative/assessment period. * Gathers, assesses, and/or disseminates sensitive, collateral information about the family from a variety of sources according to Va. Confidentiality law and policy and respecting family privacy. * Analyzes and interprets pertinent professional reports and other data. * Refers clients for services to other human service agencies such as substance use services, mental and physical health providers, employment services, vocational rehabilitation services, etc. * Mediates among involved legal, medical, law enforcement, educational and mental health professionals. Makes determination regarding conditions of abuse, neglect, and/or safety of the child withing policy mandated timeframes. * Determines future risk to the child and makes decisions as to the course of action to ensure the child's future safety, which may include recommendations for removal and the actual removal of the child from the parent(s) when necessary, according to Va. Law and policy. * Provides coverage after hours and on weekends, on an on-call basis, for emergencies involving abuse or neglect of children and adolescents, and for situations requiring immediate attention regarding children in the legal custody of the Department of Social Services. * Performs other related tasks as assigned. Competency: Knowledge/ Skills/Abilities: * Knowledge of child and adolescent growth and development, family structure and dynamics, the impact of handicapping physical and mental conditions on families, and crisis intervention. * Knowledge of social, economic, and health problems and needs. Knowledge of individual and group behavior. * Ability to understand and interpret laws, regulations and policies. * Ability to develop rapport with clients from diverse backgrounds and ages through complex interviewing techniques, using a variety of skills. * Ability to handle a high level of responsibility in making decisions about children and their families' lives. * Thorough knowledge of goals, pertinent terminology and issues of other professions, including medical, mental health, legal, educational and law enforcement. * Ability to assess the individual's and families' capability to utilize services. * Ability to recognize and accept the rights, responsibilities, and differences of others. * Ability to work effectively using a variety of modalities in helping families solve their problems. * Ability to plan and organize work. * Ability to communicate and establish effective working relationships with clients, coworkers, other professional and technical staff, social agencies, and the general public. * Ability to prepare reports and maintain records. Required Education and Experience: * Minimum of a bachelor's degree in a Human Services field; or minimum of a bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area. * Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities. * Workers in this position are required to drive, and they must meet the eligibility requirements of the County's safe driver policy. Workers must be willing to travel occasionally overnight and may be required to assist in managing emergency shelters for the public. The candidate may be subject to criminal history and central registry background checks. Preferred Qualifications/Certifications: * Possession of a BSW or MSW degree, or other master's degree, and a Commonwealth of Virginia Social Work license. Physical and Mental Requirements: * Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia. Workers in this position are required to drive, and they must meet eligibility requirements of the County's safe driver policy. Delivers work to the public typically in clients' home, often in remote rural areas. * Frequent contacts with clients and coordination with other public and private agencies (I.e. school, courts, clinics, etc.) are required. * Involves frequent driving, walking, and standing. Must be able to assist physically dependent individuals. Remote Work: This position is not eligible for remote work. All County staff must maintain residence within the Commonwealth of Virginia. Albemarle County Core Values: Albemarle County holds its employees to the highest standards in fulfilling the County's Vision and Mission. We believe in excellence in public service through Community: We expect diversity, equity and inclusion to be integrated into how we live our mission. Integrity: We value our customers and co-workers by always providing honest and fair treatment. Innovation: We embrace creativity and positive change. Stewardship: We honor our role as stewards of the public trust by managing our natural, human, and financial resources respectfully and responsibly. Learning: We encourage and support lifelong learning and personal and professional growth. PLEASE INCLUDE COVER LETTER, RESUME, TRANSCRIPTS, AND THREE REFERENCES Contact Information: For questions related to this posting, please contact: Kiersten Trader *********************
    $72.8k-80.5k yearly Easy Apply 8d ago
  • 2nd Shift Custodial Services Worker

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Reporting to the Assistant Manager of 2nd & 3rd Shift Custodial Services, incumbent provides custodial services to assure a clean, sanitary and safe environment in assigned facilities. Responsible for meeting high standards of custodial organization in offices, meeting rooms, public areas, bathrooms and other areas within the facilities. Duties include floor maintenance, dusting, gathering and removal of trash, and snow and ice removal from entrance ways and sidewalks. Reports needed equipment and building repair and any unsafe or unusual custodial situations. Responsible for the care and handling of custodial supplies, equipment and assigned keys. Occasionally assists with the preparation of regularly scheduled events. Designated Emergency Personnel requires employees to report to work during emergency situations and closings. Required Qualifications Experience working with the public and/or customer service experience. Knowledge of cleaning methods| Ability to comprehend and follow instructions and work independently. Must be able to walk and stand extensively; climb stairs; safely move or handle up to 35 lbs.; bend, stoop, reach (including reaching above the head to dust), push/pull, perform repetitive motion, twist, and shovel snow. Must be able to safely and efficiently operate electrically powered and manual cleaning equipment. Preferred Qualifications Custodial/cleaning experience in an institutional, or commercial cleaning environment (such as hospitality (hotel/motel), commercial cleaning company, manufacturing, health care facilities, etc.) Custodial/cleaning experience working in an educational environment (such as universities/college, school systems, etc.) Previous experience operating professional cleaning equipment. Pay Band 1 Overtime Status Non-Exempt: Eligible for overtime Appointment Type Regular Salary Information 33,280 plus 2,080 shift differential Hours per week 40 Review Date Open Until Filled Additional Information Must be able to walk and stand extensively; climb and work on stairs; safely move or handle up to 35 lbs.; bend, stoop, reach (including reaching above the head to dust), push/pull, perform repetitive motion, twist, and shovel snow. Must be able to safely and efficiently operate electrically powered and manual cleaning equipment. Must have an acceptable and safe driving record. Must have a driver's license check. Essential personnel facilities related. Essential personnel weather related. Normal work hours are 2:00 - 10:30pm, but work hours may vary to meet management and customer needs. Must have the ability to work independently. May work around large numbers of people especially during class change and special events. Must have a valid driver's license. May be assigned to work in different buildings to meet department needs The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Facilities Human Resources at ************** during regular business hours at least 10 business days prior to the event.
    $29k-42k yearly est. 36d ago
  • General Services Worker/Warehouse

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Department: Facilities & Campus Operations Classification: GMU Worker Job Category: Part-Time / Hourly Wage Job Type: Part-Time Workplace Type: On Site Required Salary: Salary commensurate with education and experience Sponsorship Eligibility: Not Eligible for Sponsorship Criminal Background Check: Yes Motor Vehicle Records Check: Yes About the Department: George Mason University Facilities ensures a quality physical environment supporting the mission of the university. We will be the technical and business experts of choice with the total trust and confidence of our students, faculty, and staff. About the Position: As a member of the General Services crew, the General Services Worker performs small campus moves; surplus furniture and equipment pick up and disposal, general loading dock clearing, furniture inventory maintenance, moving bulk items, providing support for special University functions, and other duties as assigned. On a daily basis the crew members may be called upon to perform a variety of tasks at any of the three GMU campuses. Responsibilities: Daily Operations * On a daily basis, will be called upon to perform a variety of tasks at any of the three GMU campuses. Tasks may include but are not limited to: * Pickup and delivery of all types of equipment, furniture, storage, allocation, distribution, setup, assembly, making minor repairs, trash collection, grounds cleaning, collecting recycling material, and general warehouse tasks; * Other duties as may be assigned; and * Must be flexible and willing to work extra hours including weekends if required. General Maintenance * Will assist the Lead General Services Worker in the completion of assigned tasks that need to be performed in conjunction with scheduled work orders; * These tasks shall include but will not be limited to: * Waste pick-up and hauling; * Policing litter on off-campus roads and University grounds; * Clearing/cleaning of loading docks; and * Assisting with recycling and other warehousing operations, etc. Other Duties as Assigned * Performs other duties as assigned to maintain warehouse or facilities operations such as but not limited to inclement weather duty; * General Service support to departments, and university event support actions; * Provides outstanding customer service to both internal and external customers by considering how actions or plans will affect customers; follow through on responsibilities to customers; * Responds with appropriate urgency, flexibility, courtesy and good judgment to meet customer needs and resolve problems; * Identifies and initiates actions to support the mission and objectives, and to resolve or avoid problems; * Maintains high credibility to accomplish objectives; * Follows safety policies and procedures; identifies and corrects safety hazards; * Follows general university policies and procedures that are related to data stewardship and information technology security; and * Safeguards sensitive and confidential data both in electronic and physical forms. Environmental Hazards * Works near moving mech parts; * Fumes, smoke, or airborne particles; * Hazardous materials; * Operates light/heavy equipment; * Outdoors environment; * Works in high place; and * Operates power tools/machinery. Required Qualifications: * High School Diploma or equivalent; * Must be able to become certified in forklift operation; and * Must currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 ******************************************************* The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review. Instructions to Applicants: For full consideration, applicants must apply for the General Services Worker at ********************** Complete and submit the online application to include three professional references with contact information, and provide a resume for review (optional). Posting Open Date: December 17, 2025 For Full Consideration, Apply by: January 13, 2026 Open Until Filled: Yes
    $28k-41k yearly est. 10d ago
  • General Services Worker/Warehouse

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Department: Facilities & Campus Operations Classification: GMU Worker Job Category: Part-Time / Hourly Wage Job Type: Part-Time Workplace Type: On Site Required Salary: Salary commensurate with education and experience Sponsorship Eligibility: Not Eligible for Sponsorship Criminal Background Check: Yes Motor Vehicle Records Check: Yes About the Department: George Mason University Facilities ensures a quality physical environment supporting the mission of the university. We will be the technical and business experts of choice with the total trust and confidence of our students, faculty, and staff. About the Position: As a member of the General Services crew, the General Services Worker performs small campus moves; surplus furniture and equipment pick up and disposal, general loading dock clearing, furniture inventory maintenance, moving bulk items, providing support for special University functions, and other duties as assigned. On a daily basis the crew members may be called upon to perform a variety of tasks at any of the three GMU campuses. Responsibilities: Daily Operations * On a daily basis, will be called upon to perform a variety of tasks at any of the three GMU campuses. Tasks may include but are not limited to: * Pickup and delivery of all types of equipment, furniture, storage, allocation, distribution, setup, assembly, making minor repairs, trash collection, grounds cleaning, collecting recycling material, and general warehouse tasks; * Other duties as may be assigned; and * Must be flexible and willing to work extra hours including weekends if required. General Maintenance * Will assist the Lead General Services Worker in the completion of assigned tasks that need to be performed in conjunction with scheduled work orders; * These tasks shall include but will not be limited to: * Waste pick-up and hauling; * Policing litter on off-campus roads and University grounds; * Clearing/cleaning of loading docks; and * Assisting with recycling and other warehousing operations, etc. Other Duties as Assigned * Performs other duties as assigned to maintain warehouse or facilities operations such as but not limited to inclement weather duty; * General Service support to departments, and university event support actions; * Provides outstanding customer service to both internal and external customers by considering how actions or plans will affect customers; follow through on responsibilities to customers; * Responds with appropriate urgency, flexibility, courtesy and good judgment to meet customer needs and resolve problems; * Identifies and initiates actions to support the mission and objectives, and to resolve or avoid problems; * Maintains high credibility to accomplish objectives; * Follows safety policies and procedures; identifies and corrects safety hazards; * Follows general university policies and procedures that are related to data stewardship and information technology security; and * Safeguards sensitive and confidential data both in electronic and physical forms. Environmental Hazards * Works near moving mech parts; * Fumes, smoke, or airborne particles; * Hazardous materials; * Operates light/heavy equipment; * Outdoors environment; * Works in high place; and * Operates power tools/machinery. Required Qualifications: * High School Diploma or equivalent; * Must be able to become certified in forklift operation; and * Must currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 ******************************************************* The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review. Instructions to Applicants: For full consideration, applicants must apply for the General Services Worker at ********************** Complete and submit the online application to include three professional references with contact information, and provide a resume for review (optional). Posting Open Date: December 17, 2025 For Full Consideration, Apply by: January 13, 2026 Open Until Filled: Yes
    $27k-40k yearly est. 10d ago
  • Human Services Adjunct

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Title: Human Services Adjunct FLSA: Exempt Hiring Range: Salary and rank commensurate with experience and education Full Time or Part Time: Part Time Additional Detail Job Description: Brightpoint Community College is a two-year public institution of higher education and is the third largest of Virginia's 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College's mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student. General Information: The Division of Mathematics, Science, Health and Human Services at Brightpoint Community College augments full-time teaching faculty with qualified part-time instructors to enhance the student learning process. Adjunct Faculty teaching is limited to a maximum of 8 credit hours in the summer semester, 12 credit hours in the fall semester, and 12 credit hours in the spring semester. These limits are for total number of credit hours taught in the Virginia's Community Colleges (VCCS). Additional restrictions may apply depending upon other positions occupied within the VCCS. Responsibilities: Brightpoint Community College invites applicants to apply for adjunct positions in Human Services and Mental Health to teach courses in human services, mental health, and substance use. These courses prepare students for careers in the human services and helping professions or for transfer into baccalaureate social work programs at participating universities.Course content focuses primarily on social work theory, substance use, mental health, therapeutic interviewing, communication skills, gerontology, child welfare and social justice. Teaching assignments include a combination of day and evening classes in face-to-face, hybrid, and/or online formats on either the Chester or Midlothian campus of the college. Courses offered in the discipline include the following: Introduction to Human Services, Substance Abuse I, Mental Health Skill Training I, Mental Health Skill Training II, Substance Abuse II, Working with Death and Dying, Functional Family Intervention, Gerontology, Case Management and Substance Abuse, Intellectual Disabilities I, On-Site Training and Coordinated Practice. Minimum Qualifications: Minimum of a Master's degree with 18 graduate semester hours of coursework in the specific disciplines; Human Services, Social Work, similar helping profession or equivalent, from a regionally accredited college or university. A minimum of two years of related field experience, with strong current knowledge of best practices in the field. Proven expertise in the subject matter being taught. Additional Considerations: Experience in substance use/addictions preferred. Understanding of social justice, trauma informed approaches, and intersectionality. Relevant college-level teaching experience with a diverse student population. Training/certification to teach online and hybrid courses. Experience in the use of interactive instructional technologies in the classroom and online.
    $24k-34k yearly est. 60d+ ago
  • Family Services Specialist III-APS

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Hiring Range: $51,001 to $53,551 Full Time or Part Time: Full Time Additional Detail Title Description: General Description and Conditions of Work: To receive and investigate reports of abuse, neglect, and exploitation of adults 60 years of age or older and incapacitated adults age 18 or older in their homes, community and facility settings; stop and reduce the risk of adult abuse, neglect and exploitation through assessment and observation of the adult's physical health, mental health, cognitive functioning, behavior, functional health, environment, financial situation, and formal/informal supports; provide intensive, short term interventions such as arranging for health, housing, social and legal services; maximize functioning and independence and prevent loss of life or health. Assists in providing emergency shelter as mandated and required. KNOWLEDGE OF: Social work principles and practices; process of aging and geriatrics; human behavior; stages of change and motivational interviewing; effective communication; crisis intervention; current social issues and related interventions for issues such as homelessness, domestic violence, food insecurity, substance abuse, healthcare availability, and mental illness; empowerment theory; strengths based assessment and service delivery; team building; evidenced based practices; abuse, neglect and exploitation and intervention strategies; service planning; monitoring and evaluation; community resources; court procedures; Virginia laws. SKILLS IN: Use of personal computer, hardware and software programs; operation of general office equipment and motor vehicle. DEMONSTRATED ABILITY TO: Review and interpret policy; identify abuse, neglect, and exploitation; assess risk, safety and capacity; conduct thorough investigations in an individual's home, community, or facility; maintain accurate records, maintain effective working relationships with clients and professionals; use evidenced based practices; work effectively with clients who have varying socioeconomic status', cultures, morals, and values; make appropriate and prompt referrals for a variety of housing, mental health, physical health, legal, substance abuse treatment, and financial services; attend court hearings and provide professional testimony; prepare written reports; respond to emergency cases to stabilize the situation; develop client-centered, solution focused service plans with the least restriction to the adult's liberty. Minimum Qualifications (Education, Experience, Licensure, Certification): Minimum of a bachelor's degree in human services field or minimum of a bachelor's degree in any field and a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC4-670-20 of the Administrative Code of Virginia). In the first year of employment, the employee must complete the mandated APS courses. The employee must complete 20 hours of continuing education training hours every year thereafter. Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers are contingent upon satisfactory results of the required checks and screening. Possession of a valid driver's license in the Commonwealth of Virginia and a driving record demonstrating responsible motor vehicle operation practices. Driving records must meet agency requirements. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. APPLICATIONS AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. MAILED, EMAILED, FAXED, OR HAND-DELIVERED APPLICATIONS, RESUMES AND REFERNCES WILL NOT BE ACCEPTED. A Resume must be submitted with the application. Consideration for an interview is based solely on the information provided. Applications must include complete work history.
    $51k-53.6k yearly 18d ago
  • Benefits Program Worker II - Ongoing (Chesapeake)

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Hiring Range: $49,373.00 to $65,419.00 Full Time or Part Time: Full Time Additional Detail In This Role, You Will: * Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs * Navigate complex benefit program policies with confidence and accuracy * Use VaCMS and other systems to process applications, track cases, and document outcomes * Make timely, sound decisions and ensure all required documentation is accurate and up to date * Refer clients to public and private resources that support their overall well-being * Maintain a strong focus on service delivery and continuous quality improvement What We're Looking For: * Prior experience determining eligibility for TANF, SNAP, and Medicaid * Proficiency in Virginia Case Management System (VaCMS) * Strong policy comprehension, communication, and decision-making skills * A commitment to public service and a passion for helping others Why Join Us? * Be a vital part of a team that supports the health and stability of our community * Work in a supportive, fast-paced environment where no two days are alike * Opportunities for professional development and career growth * Competitive pay and great benefits in a mission-driven workplace Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a high school diploma or GED/HSE and completion of government assistance programs. EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of four years of experience in eligibility determination for social services programs. SPECIAL CERTIFICATIONS AND LICENSES: Must be able to provide a certificate of completion for Phase I and Phase II. SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications Preferred certification in Phase Policy Training for TANF, Medicaid, and Food Stamps Experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake unit
    $49.4k-65.4k yearly 38d ago
  • Victim Advocate/Staff Clinician

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Working Title: Victim Advocate/Staff Clinician State Role Title: Administrative and Professional Faculty Administrative & Professional (Non-teaching Faculty) Position Status: Full-Time FLSA Status: Exempt: Not Eligible for Overtime College/Division: Health and Wellbeing Department: 100171 - Counseling Center Pay Rate: Pay Range Specify Range or Amount: $61,000 - $68,600 Is this a JMU only position? No Is this a grant-funded position? No Is this a Conflict of Interest designated position? No Beginning Review Date: 01/16/2026 About JMU: Mission We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives. Vision To be the national model for the engaged university: engaged with ideas and the world. Who We Are Situated in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty. JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master's and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research. General Information: The Counseling Center (CC) at James Madison University (JMU) is accepting applications for a Victim Advocate/Staff Clinician. Victim Advocacy Services (VAS) are a separate and distinct service from counseling services; however, they operate under the umbrella of the CC. In addition to providing advocacy services, advocates participate in a variety of CC activities and services. Please see the Victim Advocacy and Counseling Center websites to learn more about VAS and CC services and review staff descriptions. Please also check out the "You Might Want to Work Here If…" to get a sense of the Counseling Center's culture. *********************************************************** Duties and Responsibilities: The Victim Advocate is an 11-month continuing position that will provide advocacy services for students. In addition to providing advocacy services and raising awareness for VAS services, the position may include the opportunity to provide short-term individual, group and crisis counseling, consultation services and outreach programming, and training and supervision of graduate students and clinicians in training. Responsibilities associated with this role include: * Provide advocacy to student survivors of sexual violence, hate crime(s), and/or other interpersonal violence. * Collaborate with the CC's Sexual Trauma Empowerment Program (STEP) coordinator to ensure efficient, trauma informed care and referrals between services. * Consult with faculty, staff, and other relevant individuals on student cases as needed. * Maintain an awareness of the professional literature regarding victim advocacy and awareness and working to incorporate this information into the standards and practices of the Victim Advocacy services. * Participate in and/or co-chair various multidisciplinary teams (e.g. Sexual Assault Response Team, Coalition to End Sexual Violence, Coordinated Community Response Team). Qualifications: Minimum Qualifications: * The successful candidate must have a master's degree in psychology, counseling, education, social work or related field. Desired Qualifications: * Preference for candidate to be licensed (or eligible for residency) as a Psychologist, Counselor, or Social Worker within the Commonwealth of Virginia. * Preference for the candidate to have NACP Advocate Credentialing through the National Organization for Victim Assistance. * Training and/or experience in the provision of advocacy services. * Training and/or experience working with sexual assault, hate crime(s), and/or other interpersonal violence victims/survivors. * Training and/or experience working with college-aged population. * Self-motivated and self-directed display of high professional standards and practice. * Demonstrated skill in working well under pressure to prioritize and manage multiple complex clinical situations. * Proven skills of warm, trusting, and respectful care towards colleagues. * Demonstrated ability to manage the professional demands of the role while maintaining positive and healthy perspectives and relationships. * Experience collaborating with other departments, agencies, and multidisciplinary teams. * Excellent oral and written communication skills. Additional Posting Information: JMU's Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit *********************** Conditions of Employment: Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization. EEO Statement: James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: **************. Reasonable Accommodation: If you are an individual with a disability and need assistance searching or applying for jobs please contact us at ************** or ************. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
    $61k-68.6k yearly 10d ago
  • Human Services Program Specialist (Clinical Practice Manager) #05352

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Title: Human Services Program Specialist (Clinical Practice Manager) #05352 State Role Title: Prog Admin Specialist I Hiring Range: $56,000 - $65,100 Pay Band: 4 Recruitment Type: General Public - G Job Duties Norfolk Health District is seeking a Human Services Specialist (Clinical Practice Manager) #05352 to provide program support and effective service delivery. This position is a supervisory role responsible for the daily operations of public health clinics and will supervise employees performing administrative, fiscal and/or clerical functions. It emphasizes patient experience, customer service, operational efficiency, and staff leadership and ensures smooth clinic workflows, manages administrative and fiscal processes, oversees staff performance and development, and collaborates with clinical leadership to maintain high-quality, equitable, and culturally competent services. Characteristic duties include: * Supervising and coaching clinic staff to foster teamwork, professional growth, and accountability. * Determines priorities, schedules and reviews work; trains, counsels and formally evaluates employees including recommending and taking disciplinary action; evaluates and improves office productivity by recommending organizational changes if necessary. * Managing patient intake, registration, and clinic operations to enhance patient satisfaction. * Ensuring compliance with public health regulations, reporting requirements, and fiscal oversight. * Leading process improvement initiatives to optimize service delivery and clinic efficiency. * Coordinating with clinical providers, leadership, and community partners to advance public health goals. * Thorough knowledge of program policies, procedures, service delivery methods and clear communication skills are necessary. Minimum Qualifications * Knowledge and/or experience with administration, planning, service delivery, and evaluation of principles and practices that support reporting, surveillance, and quality assurance for public health initiatives. * Knowledge and experience conducting studies and research, providing technical training, developing and communicating information, ensuring compliance with policy and regulations, and maintaining documentation. * Knowledge and/or experience with data collection and analysis, ensuring data accuracy and integrity, and producing reports. * Experience identifying, analyzing, and providing recommendations for problem resolution. * Experience working as part of a team, responding to inquiries in a professional and timely manner, interpreting and applying policies and procedures, and preparing correspondence. * Demonstrated effective oral and written communication, organizational, time management, analytical, interpersonal, and decision-making skills. Additional Considerations * Supervisory/Management experience in Healthcare setting. * Experience in patient confidentially (HIPAA). * Comprehensive knowledge of and experience in general office practices/procedures and business math. * Experience with medical billing and coding. * Experience with Electronic Health Records Systems and/or client management systems. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: ********************* If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment. As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply! Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration. Contact Information Name: Ciara Everett Phone: ************ Email: ****************************** Contact Information Name: Ciara Everett Phone: ************ Email: ****************************** In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $56k-65.1k yearly 6d ago
  • Child Life Specialist

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Join our Children's Care team at one of the nation's premier academic health systems and the #1 children's hospital in Virginia, for the fourth year in a row. Be part of the next-generation care happening at UVA Health Children's - a nationally recognized pediatric academic center where will find more than a job; you will find a dedicated team passionate about caring for children and families. The exceptional attention our Magnet-designated nurses and care teams provide at UVA Health Children's has earned us the distinction of being U.S. News & World Report's #1 Children's Hospital in Virginia for two consecutive years. Our shared commitment to providing extraordinary care for our young patients and their families extends across our various clinical settings, including: * Pediatric and primary care offices located throughout Charlottesville and surrounding communities * The Battle Building - a state-of-the-art, child-centric ambulatory care center that is home to pediatric specialties ranging from cardiology to rehabilitation, as well as women's health and outpatient surgery * UVA Health Children's - an academic-focused, children's hospital located within UVA Medical Center that features advanced specialty and surgical care services, a level 1 trauma center, a neonatal intensive care unit for infants, and a pediatric intensive care unit for children younger than 18. A child life specialist supports the social, emotional, and developmental needs of pediatric patients and their families throughout their healthcare experience. Child life specialists help children and adolescents understand and cope with medical procedures, hospitalization, and illness by providing therapeutic play, age-appropriate education, and emotional support. This role fosters resilience, reduces anxiety, and promotes positive coping for pediatric patients and their families. The Child Life Specialist is responsible for assessing, educating, preparing and supporting pediatric patients and families during their healthcare experience. We have open positions in: * Pediatric Emergency Department (Nights and Weekends) * Pediatric Acute Care * Pediatric Hematology/Oncology * Assess the psychosocial needs of pediatric patients and families. * Collaborate with interdisciplinary teams to advocate for the social, emotional and developmental needs of pediatric patients. * Establish supportive relationships with pediatric patients and their families during hospital stays that promote positive coping, normalize the healthcare environment and embody the principals of patient-and family- centered care. * Develop and implement individualized care plans and interventions using play, education, preparation, and support. * Provide support to children with chronic illnesses and their families by providing developmentally appropriate education, promoting coping strategies, and fostering resilience throughout the course of diagnosis, treatment, hospitalization, and loss. * Facilitate medical play for patients and their siblings. * Support families during critical incidents, trauma, or end-of-life. * Maintain accurate documentation and participate in departmental quality improvement initiatives. * Meets training requirements on an annual basis. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS * Education: Bachelor's degree in Child Life, Child Development, or a related field * Completion of a minimum of 600-hour clinical internship under the direct supervision of a Certified Child Life Specialist * Licensure: Child Life Professional Certification within one year of hire required. American Heart Association (AHA) Health Care Provider BLS Certification required. PHYSICAL DEMANDS Job requires standing for prolonged periods, frequently bending/stooping. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. May be exposed to noise, blood/body fluids and infectious disease. Position Compensation Range: $18.74 - $37.48 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.
    $18.7-37.5 hourly 52d ago
  • Child Life Specialist, Emergency Department

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    A member of the pediatric health care team who focuses on the emotional, social, and developmental needs of pediatric patients and their families in healthcare settings. This professional works with children and adolescents across the continuum of care to ease the anxiety and stress that accompanies illness, injury, or chronic conditions. $5000 sign on bonus Up to $5000 relocation bonus Working hours: four, ten-hour shifts/ per week (12:00PM-10:30PM) with rotating weekend coverage. * Recognize and address the importance of therapeutic play in helping children master and cope with health care experiences. * Observe and assess the unique needs of patients and their families to provide tailored support and understanding. * Prepare children and families for medical procedures. * Facilitate medical play opportunities for patients and their siblings to support coping skills. * Assist patients and their families in coping with new diagnosis, chronic illnesses, treatment, hospitalization, and loss. * Treats children, parents, and team members with dignity and respect. * Establishes relationships with team members and families that reflect the key elements of family-centered care. * Functions as an effective team member working with multiple departments and volunteers to ensure that individual and collaborative assignments/responsibilities are met. * Maintains records. * Meets training requirements on an annual basis. * In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: Bachelor's degree in Child Life, Child Development, or a related field required. Completion of minimum of 600-hour Child Life Internship required. Experience: None required. Licensure: Child Life Professional Certification within one year of hire required. American Heart Association (AHA) Health Care Provider BLS certification required. PHYSICAL DEMANDS Job requires standing for prolonged periods, frequently bending/stooping. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs. May be exposed to noise, blood/body fluids and infectious disease. Position Compensation Range: $18.74 - $37.48 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.
    $18.7-37.5 hourly 60d+ ago
  • Family Services Specialist II

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Hiring Range: $36,993 to $79,088 Full Time or Part Time: Full Time Additional Detail Title Description- This is the full performance level in the occupational group for Family Services. Employees are responsible for developing and implementing individualized service plans involving the application of casework methods in Employment Services and Child Care, and basic service level caseloads of Adult/Adult Protective Services, Child Protective Services, Foster Care, Adoptions. Employees may provide services in all program areas or specialize in one or several program areas. Typically employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement. The Family Services Specialist II is distinguished from the Family Services Specialist III by the latter's functioning at the advanced level, and becoming more specialized in program areas and assuming more complex duties (such as: interviewing/investigating in cases involving suspected child/adult abuse/neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions). General Work Tasks (Illustrative Only) - * Interprets laws, policies and regulations as applied to specific area of responsibility; * Monitors, coordinates and administers specific programs as assigned; * Coordinates services within specific area of responsibility; * Interviews and assesses customer needs and other relevant factors - such as education/skill levels, abilities, interests, and support systems. * Informs clients of related service programs rules/regulations, and right to participate; * Presents cases to determine appropriate services and writes/implements service plans; * Provides case management services to monitor compliance; * Manages program waiting lists; * Tracks expenditures, prepares/submits budget estimates and ensures payment for services; * Completes necessary federal, state and local planning and reporting requirements; * Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers; * Conducts overall monitoring of programs in specific area of responsibility; * Serves as resource to clients and the community in area of expertise; and * Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care. Knowledge, Skills, and Abilities: Knowledge- Working knowledge of: social work principles and practices; human behavior and motivational theory; laws, policies, and regulations relating to human services program areas; and social, economic, and health problems. Skills- Skill in operating a motor vehicle and personal computer with associated software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the social work field. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
    $37k-79.1k yearly 36d ago
  • Family Services Specialist III

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Hiring Range: $50,000.00 to $60,000.00 Full Time or Part Time: Full Time Additional Detail Title Description- This the specialist level in the class series for Family Services. Employees specialize in program areas and assume more complex duties such as: interviewing/investigating in cases involving suspected child/adult abuse/neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions; testifying in legal proceedings; and placing children in foster/adoptive homes. Employees have contacts with others and influence outcomes by participating on task forces, strategic planning, mentoring, teaching, and conducting outreach. Programs areas generally include Adult/Adult Protective Services, Child Protective Services, Foster Care, and Adoptions. Additionally, in some agencies, positions may be partly dedicated to Child Care and Employment Services in addition to other program areas. The Family Services Specialist III is distinguished from the Family Services Specialist IV class by the latter's functioning as a lead worker, or an expert resource specialist. General Work Tasks (Illustrative Only) - * Monitors, coordinates and administers specific assigned programs; * Coordinates services within specific area of responsibility; * Writes service plans, and presents cases to determine appropriate services; * Tracks expenditures, prepares/submits budget estimates and ensures payment for services; * Interprets laws, policies and regulations as applied to specific area of responsibility; * Completes necessary federal, state and local planning and reporting requirements; * Manages program waiting lists; * Provides case management services to monitor compliance; * Provides foster care casework services; * Trains foster parents; submits progress reports to the court; * Refers families to treatment resources within the community; * Transports children to placements, meetings, therapy sessions, doctor and dental appointments, and for visitation with families; * Attends court, testifies in court and coordinates cases with attorneys; * Provides parent education and support for families in target population; * Conducts intensive in-home counseling; prepares reports to referral sources regarding status of various interventions; * Interviews and assesses clients and assigns to appropriate groups; * Informs clients of service programs and the rules and regulations, and right to participate; * Conducts overall monitoring of programs in specific area of responsibility; * Serves as resource to clients and the community in area of expertise; * Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care; * Performs investigative duties to include screens referrals for validity; * Interviews all parties involved; assesses immediate and long-term dangers/risks to children; * Develops written services plan documenting goals, objectives and details of the services provided for each case; * Provides program administration and caseload management services; * Conducts visits and maintains contact with other professionals; * Accompanies victims and their families to court appearances; * Serves as support for the family; files petitions; * Testifies in criminal and civil cases; prepares court ordered home assessments and custody home studies; * Establishes and maintains case records; * Codes, enters and updates new and on-going cases in the state computer information system; and * Represents the agency at various functions such as making speeches at civic and business associations, providing training and workshops on child/adult abuse and neglect for public and private organizations. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: social work principles and practices; human behavior and motivational theory; laws, policies, and regulations relating to human services program areas; investigating and interviewing techniques; legal procedures as related to program area; and social, economic, and health problems. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; investigate high risk cases; testify in court proceedings; develop and present training programs and other presentations; interpret program laws, policies and regulations; develop and implement service plans in order to insure the delivery of appropriate services to the client; analyze case information to make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; develop speeches and represent the agency on program training and workshops; work in stressful situations and maintain diplomacy; plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities; establish and maintain effective relationships with others; and stay abreast of current trends and developments in the social work field. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
    $50k-60k yearly 18d ago
  • Family Services Specialist (CPS Investigations)

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    The City of Roanoke is seeking a Family Services Specialist within the Child Protective Services Investigations division. This Family Services Specialist will assess and investigate allegations of child abuse and/or neglect while providing needed services to at risk families and children. Works closely with various ancillary agencies to enforce child protective services laws and provide required/requested services to families in need. Plans and coordinates needed services for individuals and families while making appropriate referrals to other agencies as necessary. Prepares court affidavits/reports and testify as needed. Maintains CPS caseload while completing routine paperwork in time frames required by Virginia State Code. Ability to multi-task and respond to crisis situations in a timely and professional manner. Acts as a team player willing to assist co-workers and able to work outside the normal range of hours when necessary. Participates in a rotating after hours beeper team that responds to emergency CPS/APS/Foster Care situations. * NOTE: If you do not hold a State of Virginia Drivers License, you will be required to provide a certified copy of a DMV report from the state of previous residence before you can be considered for this position.* The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer. To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community. This is a non-exempt position. Examples of Duties SUMMARY Supports and assists agency clients with personal, social, health and economic needs. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Interviews clients to assess the nature and extent of needs Identifies problems, counsels with clients and confers with supervisor in preparing social studies in the formulation and delivery of service plans Maintains records through the course of client's service relationships with agency Makes referrals for service to agencies, such as clinics, employment services, vocational rehabilitation services, etc Performs work with agencies such as juvenile and domestic relations courts, circuit courts, etc Provides protection and care to abandoned, abused and neglected children and adults on a regular and emergency basis in potentially dangerous situations Works with abusive or neglecting parents and families to help effect changes in family situation, usually in a family home setting Makes decisions to remove children from dangerous situations and recommendations regarding institutionalization of adults and children Studies homes for day care, foster care of adoption placement and/or foster care and adoptive placements Maintains case records, prepares written reports of services, findings and actions Serves as agency representative on a variety of multi disciplinary teams Shares a 24-hour on-call rotation Bilingual applicants are encouraged to apply SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. Typical Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services. Supplemental Information LANGUAGE SKILLS Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with several abstract and concrete variables. * CERTIFICATES, LICENSES, REGISTRATIONS* Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia. If you do not have a Drivers License issued by the Commonwealth of Virginia, you must submit a certified copy of your driving record issued by the DMV from your previous state of residence with your application. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Requires the ability to exert light physical effort in sedentary to light work. Tasks may involve extended periods of time at keyboard or work station. The employee is occasionally required to stand; walk. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight up to 30 pounds. Specific vision abilities required by this job include ability to adjust focus. Must be willing to work outside normal work hours and respond to both routine and emergency situations. SENSORY REQUIREMENTS Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate. Performance of essential functions may require exposure to adverse environmental conditions, such as traffic hazards, violent individuals, communicable diseases, or rude/irate customers. This is a and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
    $39k-53k yearly est. 44d ago
  • Family Services Specialist I

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Hiring Range: $36,993 to $51,993 Full Time or Part Time: Full Time Additional Detail Are you interested in making a positive community impact by protecting and serving the citizens of Henry County and the City of Martinsville? We are excited to announce an opportunity to serve as Family Services Specialist I/II. Our agency focuses on protection for the most vulnerable, connection to valuable resources, and a high priority of empowerment for the citizens of Henry County and the City of Martinsville. We offer some flexible work schedules and telework options contingent upon position and business needs. Experience determines compensation, and employer paid insurance is available to employees only. Title Description- Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/'Adoption, Child Care, and Employment Services. Employees perform routine- to journey-level casework activities, and the casework usually is reviewed by the supervisor prior to implementing a case action. Upon completion of the training program and attainment of necessary approvals, the employee shall be redefined to a full-performance Family Services Specialist II and becomes eligible for a pay increase as defined by the local agency compensation plan. The Family Services Specialist I is distinguished from the Family Services Specialist II by the latter's functioning more independently as a full performance Family Services Specialist. General Work Tasks (Illustrative Only) - * Interprets laws, policies and regulations as applied to specific area of responsibility; * Monitors, coordinates and administers specific programs as assigned; * Coordinates services within specific area of responsibility; * Interviews and assesses customer needs and other relevant factors - such as education/skill levels, abilities, interests, and support systems. * Informs clients of related service programs rules/regulations, and right to participate; * Presents cases to determine appropriate services and writes/implements service plans; * Provides case management services to monitor compliance; * Manages program waiting lists; * Tracks expenditures, prepares/submits budget estimates and ensures payment for services; * Completes necessary federal, state and local planning and reporting requirements; * Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers; * Conducts overall monitoring of programs in specific area of responsibility; * Serves as resource to clients and the community in area of expertise; and * Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care. Knowledge, Skills, and Abilities: Knowledge- Some knowledge of: social work principles and practices; human behavior and motivational theory; and social, economic, and health problems. Skills- Skill in operating a motor vehicle and personal computer with associated software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the social work field. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Minimum Qualifications: Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Preferred Qualifications: Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Prefer Bi-lingual (English/Spanish). Special Requirements: Applicants will be subjected to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. Employee will be required to participate in afterhours on-call schedule on a rotating basis. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Special Instructions to Applicants: Applicants are encouraged to provide a complete listing of work experience, either paid or unpaid, and qualifications on the application. CONSIDERATION FOR AN INTERVIEW IS BASED SOLELY ON THE INFORMATION PROVIDED WITHIN THIS APPLICATION.
    $37k-52k yearly 12d ago
  • Violence Intervention Specialist

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    The position is part of a newly established hospital-based violence intervention program (HVIP) at UVA Medical Center, aimed at preventing and reducing community and interpersonal violence among high-risk youth and adults. The role focuses on providing comprehensive, multidisciplinary services to address the underlying risks and social determinants of violence, while also delivering direct patient services such as needs assessments, mentorship, case management, and coordination with community services. Please upload a cover letter with your application in the same area as your resume. * Conduct assessments to identify and address unmet needs while in the hospital and/or community-based setting * Develop and implement individualized case plans, monitoring progress, and connecting individuals with appropriate community resources * Work closely with hospital staff, social workers, community organizations and other stakeholders to ensure comprehensive care * Provide support and violence retaliation intervention utilizing peer mentorship and trauma-informed care principles * Provide long-term follow-up and case management to enrolled patients along with inpatient and outpatient care coordination including in-person home and community visits * Maintain accurate records of all client and potential client interactions, progress and outcomes * Offer trauma informed support to victims and their families * Co-facilitate psycho-educational groups for patients and families * Contribute to the development of violence prevention programs and initiatives * Participate in ongoing training and supervision to enhance their skills and knowledge * Respect and honor for client's rights and responsibilities and demonstration of professional boundaries and ethics * Provide hospital and community outreach and education to engage and educate healthcare trainees, hospital staff, community members and stakeholders on violence prevention and intervention strategies, and trauma-informed care * Engage in additional tasks and responsibilities as assigned MINIMUM REQUIREMENTS Education : High School diploma or equivalent. Experience : * 2 years of community involvement experience * Experience working with survivors of violence, particularly in a hospital or community setting * Must have reliable transportation, valid driver's license, and a certificate of auto insurance * Sensitivity to and compassion for the diverse experience of people who have experience potentially traumatic events * Proficiency in using computers, email, and relevant software such as Microsoft Suite PHYSICAL DEMANDS Job may require standing or sitting for prolonged periods, frequently traveling and bending/stooping. Proficient verbal and written communication, auditory and visual skills. Position Compensation Range: $19.50 - $38.99 Hourly Benefits * Comprehensive Benefits Package: Medical, Dental, and Vision Insurance * Paid Time Off, Long-term and Short-term Disability, Retirement Savings * Health Saving Plans, and Flexible Spending Accounts * Certification and education support * Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.
    $19.5-39 hourly 18d ago
  • Casework Counselor: State Farm Correctional Center: #00020

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Title: Casework Counselor: State Farm Correctional Center: #00020 State Role Title: Counselor II Hiring Range: $47,721.00 - $68,940.00 Pay Band: 4 Recruitment Type: General Public - G Job Duties Position provides comprehensive case management services by ensuring all relevant classification paperwork is timely, accurate and complete. Ensures inmates are appropriately employed during their incarceration. The position focuses on adult inmate release planning and performing case management/counseling which includes classification. Promotes the development of self and staff through providing training. Acts as a role model by providing guidance/direction for inmates in a correctional facility, which enhances facility security and promotes long-term pro-social behaviors. Minimum Qualifications High school diploma or equivalent. Experience in counseling, rehabilitation, or casework management. Experience facilitating rehabilitative programs. Experience preparing reports. Working knowledge of principles and practices of counseling, of casework and treatment methods, of behavior modification, various intervention techniques and inmate restoration rehabilitation. Demonstrated ability to counsel and interact with inmates to develop, implement, and follow through on treatment plans and to communicate effectively both verbally and in writing. Additional Considerations Advance knowledge in Social Services, Counseling, Criminal Justice or other areas related to human services or equivalent combination of training and experience. Previous experience working in adult counseling or corrections. Working knowledge of Microsoft Office (Outlook, Word, and Excel). Certification in a specialized area, such as Certified Substance Abuse Counselor, CSAC, Certified Sex Offender Treatment Provider, CSOTP. Bi-lingual candidates are encouraged to apply. Knowledge of evidence-based practices and experience facilitating staff and inmate programs. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. If selected as a finalist with the Virginia Department of Corrections (VADOC), candidates can expect the following: Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position. Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others. Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé. Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé. VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request. VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services Contact Information Name: Human Resources Phone: ************ Email: Emailed applications are not accepted. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $47.7k-68.9k yearly 16d ago
  • Casework Counselor: Pocahontas State Correctional Center #00055

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Title: Casework Counselor: Pocahontas State Correctional Center #00055 State Role Title: Counselor II Hiring Range: $47,721.00 - $68,940.00 Pay Band: 4 Recruitment Type: General Public - G Job Duties Position provides comprehensive case management services by ensuring all relevant classification paperwork is timely, accurate and complete. Ensures inmates are appropriately employed during their incarceration. The position focuses on adult inmate release planning and performing case management/counseling which includes classification. Promotes the development of self and staff through providing training. Acts as a role model by providing guidance/direction for inmates in a correctional facility, which enhances facility security and promotes long-term pro-social behaviors. Minimum Qualifications High school diploma or equivalent. Experience in counseling, rehabilitation, or casework management. Experience facilitating rehabilitative programs. Experience preparing reports. Working knowledge of principles and practices of counseling, of casework and treatment methods, of behavior modification, various intervention techniques and inmate restoration rehabilitation. Demonstrated ability to counsel and interact with inmates to develop, implement, and follow through on treatment plans and to communicate effectively both verbally and in writing. Working knowledge of Microsoft Office (Outlook, Word, and Excel). Knowledge of evidence-based practices and experience facilitating staff and inmate programs. Additional Considerations Advance knowledge in Social Services, Counseling, Criminal Justice or other areas related to human services or equivalent combination of training and experience. Previous experience working in adult counseling or corrections. Certification in a specialized area, such as Certified Substance Abuse Counselor, CSAC, Certified Sex Offender Treatment Provider, CSOTP. Bi-lingual candidates are encouraged to apply. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. If selected as a finalist with the VADOC, candidates can expect the following: Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position. Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others. Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé. Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé. VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request. VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services. Contact Information Name: Human Resources Phone: ************ Email: EMAILED APPLICATIONS/RÉSUMÉS / WILL NOT BE ACCEPTED FOR THIS POSITION In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $47.7k-68.9k yearly 8d ago
  • Family Services Specialist II

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Hiring Range: $36,993.00 to Depends on Experience Full Time or Part Time: Full Time Additional Detail Title Description- This is the full performance level in the occupational group for Family Services. Employees are responsible for developing and implementing individualized service plans involving the application of casework methods in Employment Services and Child Care, and basic service level caseloads of Adult/Adult Protective Services, Child Protective Services, Foster Care, Adoptions. Employees may provide services in all program areas or specialize in one or several program areas. Typically employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement. The Family Services Specialist II is distinguished from the Family Services Specialist III by the latter's functioning at the advanced level, and becoming more specialized in program areas and assuming more complex duties (such as: interviewing/investigating in cases involving suspected child/adult abuse/neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions). General Work Tasks (Illustrative Only) - * Interprets laws, policies and regulations as applied to specific area of responsibility; * Monitors, coordinates and administers specific programs as assigned; * Coordinates services within specific area of responsibility; * Interviews and assesses customer needs and other relevant factors - such as education/skill levels, abilities, interests, and support systems. * Informs clients of related service programs rules/regulations, and right to participate; * Presents cases to determine appropriate services and writes/implements service plans; * Provides case management services to monitor compliance; * Manages program waiting lists; * Tracks expenditures, prepares/submits budget estimates and ensures payment for services; * Completes necessary federal, state and local planning and reporting requirements; * Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers; * Conducts overall monitoring of programs in specific area of responsibility; * Serves as resource to clients and the community in area of expertise; and * Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care. Knowledge, Skills, and Abilities: Knowledge- Working knowledge of: social work principles and practices; human behavior and motivational theory; laws, policies, and regulations relating to human services program areas; and social, economic, and health problems. Skills- Skill in operating a motor vehicle and personal computer with associated software. Abilities- Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the social work field. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
    $37k yearly 12d ago
  • Peer Counselors - FWS

    State of Virginia 3.4company rating

    Service worker job at State of West Virginia

    Working Title: Peer Counselors - FWS State Role Title: Institutional Employment/Federal Work Study Federal Work Study Position Status: Part-Time FLSA Status: Non-Exempt: Eligible for Overtime College/Division: Financial Aid and Scholarships Department: 100179 - Financial Aid and Scholarships Pay Rate: Hourly Specify Range or Amount: $12.77 Is this a JMU only position? N/A Is this a grant-funded position? No Is this a Conflict of Interest designated position? N/A Beginning Review Date: 1/5/2026 About JMU: Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty. General Information: The Office of Financial Aid and Scholarships is seeking an outstanding student to assist our Customer Service Team. The potential candidate should be willing to help students and parents navigate the difficult financial aid process in a fast-paced environment. The Peer Counselor must be available to work 10 hours per week between 8:00 a.m. and 5:00 p.m. Monday through Friday. There is also the potential for full-time summer employment. Duties and Responsibilities: Provide students, parents, and the general public with professionally and courteously accurate information and instructions regarding the financial aid process. Refer such inquiries to appropriate financial aid staff and other university departments. Respond to all phone and in-person inquiries and maintain positive customer relations using independent judgment and professional discretion. Maintain proficiency in Windows OS, PeopleSoft, and Microsoft Office Suite. Maintain a thorough and accurate knowledge of all federal, state, and outside aid program availability, regulations, and eligibility requirements. Maintain a thorough knowledge of university departments and services. Provide general office support as customer traffic permits. This can include updating financial aid and student information in PeopleSoft and performing any other duties as assigned. Qualifications: * Ability to work on a team * Willing to work up to 10 hours per week during office hours, as well as the potential for summer employment * Must be Federal Work Study eligible Additional Posting Information: Conditions of Employment: Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate). E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization. EEO Statement: James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: **************. Reasonable Accommodation: If you are a student with a disability and need assistance please contact the Office of Disability Services at ************** or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.
    $12.8 hourly 24d ago

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