Employment Service Specialist jobs at Wyoming - 20 jobs
Employment Services Specialist 2026-00212
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions GENERAL DESCRIPTION: Under general supervision, this role delivers responsive, customer-focused service to individuals by assessing their qualifications and connecting them with appropriate employment and training opportunities. The position also works directly with businesses to understand and meet their workforce needs, while promoting Department of Workforce Services programs and providing coordinated, solution-driven services that support both job seekers and employers.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
* Comprehensive health, dental, and vision insurance
* Paid vacation, sick leave, FMLA and holidays
* Retirement - Pension and 457B plans that help you build a secure future
* Flexible schedules and work-life balance options
* Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Click here for detailed information, oryou can watch this short video to learn about our benefit package!
Want to see the full value of your compensation beyond salary?
Explore our Total Compensation Calculator:**************************************
Human Resource Contact:*******************
ESSENTIAL FUNCTIONS:The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* Provide services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
* Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
* Confers with employers to develop and fill employment and vocational training openings.
* Refers applicants to employment or other community resources.
* Assesses and evaluates client skills, education, and training.
* Assists, directs, and counsels claimants and job applicants.
* Interview, assess, and evaluate customers to meet employment, training, and vocational needs.
* Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
* Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
* Provides on-site visits to businesses to understand employer needs, operations, and job openings.
* Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
* Works with Program Staff to ensure compliance with Department of Labor case management standards.
* Refers applicants to employers and follows up on the hiring process.
* Provides excellent customer service to internal and external customers.
* Provides employmentservices to people who may have significant barriers to employment.
Qualifications
PREFERENCES/AGENCY REQUIREMENTS:
Preference may be given to those with case management experience.
Preference may be given to candidates with experience working in state and federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with experience building and maintaining relationships with community partners.
Must have a valid driver's license.
KNOWLEDGE:
* Knowledge of state and federal statutes relative to employment and Agency programs.
* Knowledge of departmental policies, customer service standards, and inter-agency protocols.
* Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services.
* Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
* Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
* Skills in public speaking, oral, written, and electronic communication, and record-keeping.
* Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
* Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* Ability to actively listen to others to foster a positive exchange of information.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Business or Human Services)
Experience:
0-1 year of progressive work experience (typically in Business or Human Services)
OR
Education & ExperienceSubstitution:
3-4 years of progressive work experience (typically in Business or Human Services)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* Travel is required.
NOTES:
* FLSA: Non-Exempt
* The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
* Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
* Offers of employment will be contingent upon successfully completing a background check.
Supplemental Information
Clickhere to view the State of Wyoming Classification and Pay Structure.
Click here to view the State of Wyoming total Compensation Calculator.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
$38k-45k yearly est. 5d ago
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Employment Services Specialist 2025-03168
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs and offering and providing DWS agency information and coordinated services.
In addition to compensation, employment at the Department of Workforce Services provides the following:
* Culture of public service and a commitment to work/life balance
* Eligibility for Public Service Student Loan Forgiveness
* Health, Dental, and Vision Insurance
* State Retirement plan and additional savings opportunities
* Paid vacation, sick leave, and holidays
* For additional information regarding the benefits package, please visit *******************************************
Casper is home to iconic landscapes waiting to be explored, touchable history waiting to be experienced, amazing food waiting to be devoured, and endless things to do around every corner. Discover why some things can't be explained, only experienced, that's WY!
Human Resource Contact: ************
ESSENTIAL FUNCTIONS:The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
* Confers with employers to develop and fill employment and vocational training openings.
* Refers applicants to employment or other community resources.
* Assesses and evaluates client skills, education, and training.
* Assists, directs, and counsels claimants and job applicants.
* Interviews assess and evaluate customers to meet employment, training, and vocational needs.
* Enters and monitors data in an electronic system for job postings, candidate file searches, and program reporting.
* Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
* Provides on-site business visits to understand employer needs, operations, and job openings.
* Organizes and/or participates in community events designed to connect business needs and job seekers and advance DWS services to both.
* Works with Program Staff to ensure compliance with the Department of Labor case management standards.
* Refers applicants to employers and follows up on the hiring process.
* Provides excellent customer service to internal and external customers.
* Manage participant caseload and accurately document performance and services to participants by entering all relevant and required services and notes into the management information system and in other systems, as needed.
* Provides case management.
* Provides Career counseling and guidance.
* Administers career interest assessments.
* Maintains case files.
* Monitors the progress of participants in various programs.
* Assesses client needs, provides basic career services, and may develop a long-term employment plan.
* Provides a holistic approach to services and provides referrals for additional support.
* Provides employmentservices to people who may have significant barriers to employment.
* Enters or monitors data for information to be used in the particular program/division.
Qualifications
PREFERENCES/AGENCY REQUIREMENTS:
Preference may be given to candidates with experience working in federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with a valid driver's license.
Preference may be given to candidates with experience building and maintaining relationships with community partners.
Travel within the state is required.
KNOWLEDGE:
* Knowledge of state and federal statutes relative to employment and Agency programs.
* Knowledge of departmental policies, customer service standards, and inter-agency protocols.
* Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly internet services.
* Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
* Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
* Skills in public speaking, oral, written, and electronic communication, and record-keeping.
* Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
* Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* Ability to actively listen to others to foster a positive exchange of information.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Business or Human Services)
Experience:
0-1 year of progressive work experience (typically in Business or Human Services)
OR
Education & ExperienceSubstitution:
3-4 years of progressive work experience (typically in Business or Human Services)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
NOTES:
* FLSA: Non-Exempt
* The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
* Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
* Offers of employment will be contingent upon the successful completion of a background check.
Supplemental Information
053-Department of Workforce Services - LWC - Central Region - Casper Office
Clickhere to view the State of Wyoming Classification and Pay Structure.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
$37k-45k yearly est. 27d ago
TANF Career Development Specialist
Sctca 2.4
Escondido, CA jobs
Job Posting
Job title: Career Development Specialist
Application Deadline: Open until filled
Compensation: Minimum of $22.50/hour. DOE
Benefits:
*Paid Holidays *Rich Medical, Dental & Vision *Generous Vacation & Sick *401(k) Match
Status: Full Time/Regular position
WE ARE AN ORGANIZATION THAT VALUES IN-PERSON COLLABORATION AND INTERACTION, SO WE DO NOT OFFER ANY REMOTE POSITIONS.
Job Summary
This individual works out of the Escondido TANF office, serving Native American families in the surrounding areas. Provides TANF participants support and services which will reduce and/or remove barriers to employment and enable them to pursue training and education which will: (1) lead to employment and self-sufficiency and (2) increase their employability skills which will enable them to become more competitive in the employment arena. Provides individual career guidance through assessment of participant interests, aptitudes, abilities, and personality characteristics for career planning purposes. Locates and develops job openings for placement of eligible participants in employment in the public and private sector, and assists participants in securing and maintaining those positions. The CDS will empower and motivate individuals to gain sustainable employment by creating a plan, fostering accountability, building partnerships and coordinating/monitoring training and employment activities, as well as coach and counsel participants to prepare them for the work world.
Essential Functions
Provide individual career guidance through assessment of participant interests, aptitudes, abilities, and personality characteristics for vocational planning purposes.
Contact prospective employers to ascertain their needs and explain services available through the Tribal TANF Program, receive job placement opportunities from them, and develop, negotiate, and monitor participant employment with the public and private sectors.
Develop job leads by contacting employers in target industries; responding to job postings and ads; and conducting internet searches.
Utilize community partnerships to assist TANF recipients in obtaining employment which leads to career advancement and case closure.
Conduct Intake interviews with participants to assess participant employment / training status, provide program information and requirements, develop initial Career Plans, provide and explain all appropriate forms and documentation.
Meet regularly with participants to develop and update Career Plans and Training Schedules, as well as monitor participant progress through case management and documentation.
Meet with participants to provide Career Planning and Career Pathway coaching, including assisting with researching occupation market data, such as current and future opportunities, salaries, training requirements for entry into chosen field, as well and assisting with training and college facility research.
Assist participants in resume and cover letter development, self-evaluation/skill assessments, and utilizing internet job search engines.
Conducting mock interviews and providing interview training to assist individuals toward job search success.
Schedule appointments and interviews in an effort to place participants in public and private sector jobs, and conduct follow-up. Transport participants to job interviews if necessary.
Process Monthly Eligibility Reports to verify employment and/or training activities and compliance with required work participation hours.
Maintain strict confidentiality of all facts of programs and client records.
Update and maintain participants' physical and digital files and correspondence; monitor and record progress and hours worked through weekly contact, maintaining accurate and detailed records, producing periodic reports on activities and maintain a filing system.
Act as liaison/coordinator of activities between TANF and other agencies.
Assist students in GED testing preparation and process, as well as employment development planning.
Provide regular support to participants' who have obtained employment to foster support of job success and retention.
Conduct workshops such as (but not limited to): Resume and Cover Letter Writing, Interviewing and Job Search Strategies.
Prepare On-the-Job Training and Work Experience contracts.
Process monthly Child Care Assistance requests.
Process Adult Supplements, Transportation and Bus Pass Requests to ensure participants without vehicles maintain reliable transportation for school/training. Process Supplemental Service requests to provide participants' with needed clothing, tools, equipment, supplies, etc., monitor receipt due dates and process receipts when received.
Assist participants with the process of enrollment into Vocational Training/College and completing the Tribal TANF Vocational Training Application. Assist with Financial Aid related questions and applications as well as help with seeking out grants, scholarships or services through other sources.
Attend Tribal and other special events for outreach and/or networking.
Provide individuals with assistance in process of enrollment into Vocational Training / College and assist with Financial Aid related questions and applications.
Utilize Excel spreadsheets to maintain and update case load and participant status information to be used for tracking progress and in Monthly Progress Update meetings.
Maintain data entry requirements into proprietary database system by following data program techniques and procedures, including verifying entered data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems.
Pick up and deliver participants (including adults and children) to and from various locations, including rural/urban areas and reservations, for trainings, appointments and special activities.
Other projects and responsibilities may be added at the company's discretion, such as participation in off-site Job Fairs, Career Fairs, Graduation events, etc.
Job Requirements and Qualifications
Education:
Minimum High School Diploma and at least three (3) years work experience in a Career Development position (preferred).
Or, Associate's Degree and higher education with two (2) years work experience in a Career Development position.
Experience:
Experience identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills, especially in preparation for obtaining suitable employment.
Experience handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Experience working with individuals that are struggling with life challenges.
Certificates & Licenses
: Valid California Driver's License with driving record acceptable to SCTCA's insurance.
Knowledge & Skill Requirements:
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms/flyers, and other office procedures. Computer literate with the ability to operate a PC and MS Office software such as, Word, Excel, PowerPoint, and Publisher. Proficient in using virtual meeting platforms such as, Zoom, GoToMeeting, etc. Knowledge of Indian history, culture and politics a plus.
Physical:
Typically requires sitting for extended periods of time. Lifts and moves objects on occasion weighing up to 25 pounds. Primarily an indoor office environment.
Conditions of Employment:
Candidates are required to successfully complete required background check, including Live Scan and drug screening.
Other Information
In addition to the essential duties listed above the Career Development Specialist is expected to:
Demonstrate tact and a high level of professionalism due to the sensitive and highly confidential nature of the position.
Consistently report to work on time prepared to perform the duties of the position.
Possess excellent oral and written communication skills.
Communicate regularly with supervisor about department issues.
Demonstrate the ability to handle difficult situations with respect and courtesy.
Possess the ability to work effectively with people from diverse cultural, ethnic and socio-economic backgrounds.
Be flexible for periodic after-hours and weekends. Scheduled travel (outside of the SCTCA service area or in a different county) will be required depending on workload, workshops, trainings, etc.
Be detail oriented and possess strong organizational skills.
Demonstrate efficient time management and prioritizes workload daily.
Maintain heavy paperwork and processing in a fast-paced work environment.
Work independently and as a team to meet timelines.
Be thoroughly knowledgeable of all TANF guidelines at all times.
Make sound rational decisions and recommendations without bias.
Participate in various departmental meetings and/or committees.
Assist with temporary training of TANF staff.
Travel between office sites may be requested to assist with training support/office coverage or as needed.
Encourage and build mutual trust, respect, and cooperation among team members.
Develop and maintain constructive and cooperative working relationships of trust, confidence, and good rapport with staff, administration, and program participants.
Other projects and responsibilities may be added at the manager's discretion, such as participation in Social Work conferences, Health Fairs, Career Fairs, Graduation events, etc.
About Our Company
The Southern California Tribal Chairmen's Association (SCTCA) is a multi-service non-profit corporation established in 1972 for a consortium of 26 federally-recognized Indian tribes in Southern California. The primary mission of SCTCA is to serve the health, welfare, safety, education, cultural, economic and employment needs of its tribal members and enrolled Indians in the San Diego County urban areas. A board of directors comprised of tribal chairpersons from each of its member Tribes governs SCTCA.
How to Apply
Preferred method: Apply online at ******************************
Apply in person and submit a completed Application for Employment with a resume to the Human Resources office*, located at 11475 Nejo Rd. Bldg H. Pala, CA 92059. *Office subject to closures.
Fax a completed Application for Employment and resume to ************.
Note: The Application for Employment can be found at ************** under the "Careers" link.
Next Step in the Process
If you are selected to move forward, you will be emailed an online assessment.
If you are not selected, you will receive a denial email.
Note: These emails could possibly go to the spam folder, so please check there as well.
SCTCA IS AN "AT-WILL" EQUAL OPPORTUNITY EMPLOYER WITH NATIVE AMERICAN PREFERENCE
To be considered under Native American Preference, you must submit verification of Tribal affiliation with your application.
$22.5 hourly 2d ago
Toll-Free Intake Specialist
Texas Health & Human Services Commission 3.4
Austin, TX jobs
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Toll-Free Intake Specialist
Job Title: Protective Srv Intake Spcl V
Agency: Health & Human Services Comm
Department: Toll Free Intake Processing
Posting Number: 13205
Closing Date: 04/23/2026
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-20
Salary Range: $4,263.16 - $5,019.54
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12
:
Work Hours 10:15 AM- 7:15 PM or other hours based on business needs. Serves as Protective Services Intake Specialist V in the Complaint and Incident Intake Toll-Free Intake Processing Unit. Answers calls related to abuse/neglect/exploitation (ANE) involving Nursing and Assisted Living Facilities, ICF/ID Facilities, Home Health and Hospice Agencies, Hospitals, End-Stage Renal Disease Facilities, and other program areas as appropriate. Performs complex analysis of complaints, requests for information, suggestions and facility reported incidents from the general public, legislative offices, news media, other agencies and organizations, regulatory services staff, facility residents and family members in accordance with policies and procedures. Answers calls, reviews faxes, mail and internet information received. Assesses intakes for determination of priority, allegation type and handling.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Receives, processes, and distributes intake reports for investigations and other matters involving program information. Interprets policies, procedures, rules, regulations and standards to internal and external stakeholders. Prepares summary of written and oral complaints, incidents and information issues. Maintains current knowledge in assigned area by reviewing literature, attending meetings or seminars or communicating with other professionals. Evaluates complaints and incidents and assigns the proper priority for investigation. Communicates on a complex level with others (internally or externally) to provide, exchange or verify information, answer inquiries, address issues or resolve problems or complaints.
Registrations, Licensure Requirements or Certifications: N/A
Knowledge Skills Abilities:
Knowledge of state and federal regulatory and assistance programs preferred. Skills in working with ACD call systems and computers. Normal Auditory Ability. Advanced ability to communicate both orally and in writing. Professional and knowledgeable attitude and behavior with members of the public and co-workers.
Initial Screening Criteria:
A complete and clearly written application. Bachelor's Degree from an accredited college or university. Related work experience may be substituted for the required education on a year to year basis with a maximum substitution of (4) years. Experience in a healthcare or related field preferred. Data entry and computer and typing experience. Work hours for this position are 10:15 AM-7:15 PM or other hours based on business needs.
Additional Information:
Please note: An HHS employee may not maintain second employment with a company or volunteer with an entity that could benefit from access to confidential information the employee knows because of the employee's official position. The HHS HR Policy Manual requires employees to complete and submit Form HR 0302, the moonlighting and outside activities form, and submit it to their supervisor. The agency's review will consider whether the requested outside employment or activity could create a reasonable conflict or appearance of impropriety with their work duties at the agency. Per the HHS Ethics Policy, HHS employees are prohibited from working or volunteering with a contractor that the employee monitors as an HHS employee; a provider that the employee has a regulatory responsibility for as part of his work duties; or another state agency.
The position is eligible for telework with travel to the office as business needs require. Telework employees will not be reimbursed for travel from the employee's residence to the office. Telework employees are responsible for providing the required infrastructure for working from home. HHSC does not pay installation, monthly fees, or other charges for additional equipment, personal telephone lines (cellular or land lines), or high-speed internet access in an employee's residence. Must be available to work holidays as needed. In basket will be given. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the Service Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS EmployeeService Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
$4.3k-5k monthly 3d ago
Employment Services Specialist 2026-00018
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs and offering and providing DWS agency information and coordinated services.
In addition to compensation, employment at the Department of Workforce Services provides the following:
* Culture of public service and a commitment to work/life balance
* Eligibility for Public Service Student Loan Forgiveness
* Health, Dental, and Vision Insurance
* State Retirement plan and additional savings opportunities
* Paid vacation, sick leave, and holidays
* For additional information regarding the benefits package, please visit ******************************************************
Sheridan County is located in north-central Wyoming. Wyoming's Jewel, Sheridan County's fabled western history and dramatic mountain vistas meet new west comfort and the serenity of wide-open spaces. Providing history with a view - from Main Street to the magnificent backdrop of the Bighorn Mountains - Sheridan offers modern hospitality with old west charm.
Human Resource Contact: ************
ESSENTIAL FUNCTIONS:The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
* Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
* Confers with employers to develop and fill employment and vocational training openings.
* Refers applicants to employment or other community resources.
* Assesses and evaluates client skills, education, and training.
* Assists direct and counsels claimants and job applicants.
* Interviews assess and evaluate customers to meet employment, training, and vocational needs.
* Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
* Assists direct and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
* Provides on-site visits to businesses to understand employer needs, operations, and job openings.
* Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
* Works with Program Staff to ensure compliance with Department of Labor case management standards.
* Refers applicants to employers and follows up on the hiring process.
* Provides excellent customer service to internal and external customers.
Qualifications
PREFERENCES:
Preference may be given to candidates with experience working in federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with a valid driver's license.
Preference may be given to candidates with experience building and maintaining relationships with community partners.
KNOWLEDGE:
* Knowledge of state and federal statutes relative to employment and Agency programs.
* Knowledge of departmental policies, customer service standards, and inter-agency protocols.
* Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using a variety of multimedia resources, particularly Internet services.
* Knowledge of administering and interpreting interest, skills, and proficiency tools and of assessing employment issues and limitations.
* Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
* Skills in public speaking, oral, written, and electronic communication, and record-keeping.
* Skills in establishing rapport with partner services, and respect established protocol with government agencies and their staff.
* Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* Ability to actively listen to others in order to foster a positive exchange of information.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Business or Human Services)
Experience:
0-1 year of progressive work experience (typically in Business or Human Services)
OR
Education & ExperienceSubstitution:
3-4 years of progressive work experience (typically in Business or Human Services)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* Occasional travel throughout Sheridan and the surrounding communities may be required.
NOTES:
* FLSA: Non-Exempt
* The offer of employment is contingent on the completion of a successful background check.
* The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
* Former State of Wyoming Employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.
Supplemental Information
Clickhere to view the State of Wyoming Classification and Pay Structure.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
$37k-45k yearly est. 21d ago
Employment Services Specialist 2025-03089
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensure business needs are met by developing and filling employment needs and offering and providing DWS agency information and coordinated services.
In addition to compensation, employment at the Department of Workforce Services provides the following:
* Culture of public service and a commitment to work/life balance
* Eligibility for Public Service Student Loan Forgiveness
* Health, Dental, and Vision Insurance
* State Retirement plan and additional savings opportunities
* Paid vacation, sick leave, and holidays
* For additional information regarding the benefits package please visit ******************************************************
Fremont County is located in central Wyoming. Wyoming's best adventure starts in Wind River Country. Come to getaway from the crowds: uplug, unwind and meet Wyoming in the way it's meant to be met. Enjoy even a single hike in Wind River Country and you'll understand why it's such a great gift to live here. ****************************
Human Resource Contact: ************
ESSENTIAL FUNCTIONS:The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
* Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
* Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
* Confers with employers to develop and fill employment and vocational training openings.
* Refers applicants to employment or other community resources.
* Assesses and evaluates client skills, education, and training.
* Assists direct and counsels claimants and job applicants.
* Interviews assess and evaluate customers to meet employment, training, and vocational needs.
* Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
* Assists direct and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
* Provides on-site visits to businesses to understand employer needs, operations, and job openings.
* Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
* Works with Program Staff to ensure compliance to Department of Labor case management standards.
* Refers applicants to employers and follows up on the hiring process.
* Provides excellent customer service to internal and external customers.
* Provides employmentservices to people who may have significant barriers to employment.
Qualifications
PREFERENCES:
Preference may be given to those with case management experience.
Preference may be given to candidates with experience working in state and federal programs.
Preference may be given to candidates with customer service experience.
Preference may be given to candidates with experience building and maintaining relationships with community partners.
Must have a valid driver's license.
Qualifications
KNOWLEDGE:
* Knowledge of state and federal statutes relative to employment and Agency programs.
* Knowledge of departmental policies, customer service standards, and inter-agency protocols.
* Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services.
* Knowledge of administering and interpreting interest, skills, and proficiency tools and assessing employment issues and limitations.
* Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
* Skills in public speaking, oral, written, and electronic communication, and record-keeping.
* Skills in establishing rapport with partner services, and respect established protocol with government agenciesand their staff.
* Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions,or approaches to problems.
* Ability to actively listen to others in order to foster a positive exchange of information.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Business or Human Services)
Experience:
0-1 year of progressive work experience (typically in Business or Human Services)
OR
Education & ExperienceSubstitution:
3-4 years of progressive work experience (typically in Business or Human Services)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* Travel is required.
NOTES:
* FLSA: Non-Exempt
* The offer of employment is contingent on the completion of a successful background check.
* The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
* Former State of Wyoming Employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.
Supplemental Information
053-Department of Workforce Services - LWC - Northwest Region - Riverton Office
Clickhere to view the State of Wyoming Classification and Pay Structure.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
$38k-45k yearly est. 38d ago
Student Support Specialist - KEYS Program (Grant FT)
Community College of Allegheny County 4.2
Pittsburgh, PA jobs
Student Support Specialist - KEYS Program (Grant FT) Department: Keystone Ed Yields Success Campus: Allegheny Campus Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than October 10, 2025. The College cannot guarantee that application materials received after this date will be considered or reviewed. This is a grant funded position. Continued employment is contingent on sufficient future funding. This grant may be renewed.
Benefits:
At CCAC, we take pride in offering an exceptional benefits package designed to support our employees' personal and professional well-being:
* Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
* Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
* Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
* Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
* Wellness Support: Our Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and professional challenges.
* Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.
* Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more!
* Additional Advantages: Free employee parking to make your commute easier.
Remote Work Option: Fully In-Person (May be subject to change)
Work Hours (for hourly positions): Monday - Friday 8:30 AM - 4:30 PM, Additional hours, including day, evening and weekend hours, may be needed to meet the needs of the department.
Salary Grade: Admin 12 - $46,390
Job Category: Administrators
Employment Type: Grant Funded Full-Time
Job Slot: g604
Job Open Date: 9/26/2025
Job Close Date: Open until filled
General Summary: The main purpose of the KEYS student facilitator is to monitor the progress of their caseload of students and provide the encouragement and support necessary to enable KEYS students to complete their course of study at CCAC.
Grant Summary: The Keystone Education Yields Success (KEYS) Program provides support services to improve the retention and degree completion rates of students receiving public assistance.
Requirements:
Education:
A bachelor's degree in a related field (education, social work, counseling, disability studies).
Experience:
Two years of experience in human service or in a post-secondary education institution serving diverse student populations.
Duties:
1. Using a coordinated caseload management model, facilitate student success and retention for students enrolled in the KEYS program.
2. Serve as a resource to help student develop a career specific education plan. Assist student to develop appropriate activities and additional hours to meet workforce participation rate (public assistance) during semesters and semester breaks.
3. Communicate with the student's County Assistance Office caseworker regarding supportive services and supportive service needs.
4. Coordinate college support and financial aid. Participate in student orientation.
5. Holistically support and monitor a students academic progress utilizing EAB Navigate.
6. Provide the Department of Public Welfare with essential information concerning the student's success.
7. Assist with the development and implementation of early intervention and retention programs. Maintain ongoing and scheduled contact with students.
8. Complete required data-entry and program related paperwork accurately and on time.
9. Compile information on program services, activities, and students. Maintain accurate, organized, completed, and detailed records and develop and maintain reports as required or assigned.
10. Attend meetings and conferences as assigned by Project Coordinator.
11. Perform other related duties as required or assigned.
Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.
$46.4k yearly 53d ago
Specialized Intake Processing Intake Specialist
Texas Health & Human Services Commission 3.4
Fort Worth, TX jobs
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Specialized Intake Processing Intake Specialist
Job Title: Protective Srv Intake Spcl V
Agency: Health & Human Services Comm
Department: Specialized Intake Processing
Posting Number: 12604
Closing Date: 02/07/2026
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-B-20
Salary Range: $4,263.16 - $5,521.16
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: FORT WORTH
Job Location Address: 2220 MALL CIR
Other Locations: Austin
MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12
Brief :
Protective Services Intake Specialist V- Serves as a Protective Services Intake Specialist in the Complaint and Incident Intake Call Center- Specialized Intake Processing Unit. Answers calls and process complex inquiries complaints and incidents related to abuse/neglect/exploitation (A/N/E) involving abortion centers, ambulatory surgical centers, birthing centers, clinical laboratories, community mental health center, comprehensive outpatient rehabilitation facilities, crisis stabilization units, end stage renal disease facilities, general hospitals, psychiatric hospitals, special hospitals, narcotic/opioid treatment facilities, outpatient physical therapy and speech pathology service facilities, portable x-ray services, rural health clinics, special care facilities and substance abuse (chemical dependency) treatment facilities and Long Term Care providers. Performs initial triage of complaints along with complex analysis of complaints, requests for information and facility self-reported incidents from the general public, legislative offices, news media, other agencies and organizations, regulatory services staff, facility residents, and family members in accordance with policies and procedures. Assesses intakes for determination of priority, allegation type, and handling to ensure that intake is in compliance with established performance standards along with ensuring state and federal (CMS) rules and regulations are followed. Specialized processing and analysis include complaints and incidents received via email, postal mail, fax, web portal, voice mail and referrals submitted by agency program staff or other state agencies. All intakes are assessed for the determination of priority, allegation type, and handling and entered into intake systems.
Essential Job Functions (EJFs):
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Receives processes and distributes intake reports for investigations and other matters involving program information. Interprets policies, procedures, rules, regulations, and standards to internal and external stakeholders. Prepares summary of written and oral complaints, incidents, and information issues. Maintains current knowledge in assigned area by reviewing literature, attending meetings, seminars, or communicating with other professionals. Evaluates complaints and incidents and assigns the proper priority for investigation. Communicates on a complex level with others (internally or externally) to provide, exchange or verify information, answer inquiries, address issues or resolve problems or complaints.
Knowledge, Skills and Abilities (KSAs):
Knowledge of: State and federal regulatory and assistance programs.
Skills in: Working with ACD call systems and computers.
Ability to: Communicate both orally and in writing. Normal Auditory Ability. Professional and knowledgeable attitude and behavior with members of the public and co-workers. General knowledge of Healthcare Regulation, Long-Term Care, or Regulatory Programs preferred.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Bachelor's Degree from an accredited college or university. Related work experience such as call center experience, policy interpretation, investigation experience, customer service experience, medical/mental health/healthcare experience, or caseworker experience may be substituted for the required education on a year-to-year basis with a maximum substitution of (4) years. Data entry and computer and typing experience.
Additional Information:
Must be available to work holidays as needed. Work hours are Monday to Friday 10 am - 7 pm, or other hours based on business needs. The position is eligible for telework with travel to the office as business needs require. Telework employees will not be reimbursed for travel from the employee's residence to the office. Telework employees are responsible for providing the required infrastructure for working from home. HHSC does not pay installation, monthly fees, or other charges for additional equipment, personal telephone lines (cellular or land lines), or high-speed internet access in an employee's residence.
An HHS employee may not maintain second employment with a company or volunteer with an entity that could benefit from access to confidential information the employee knows because of the employee's official position. The HHS HR Policy Manual requires employees to complete and submit Form HR 0302, the moonlighting and outside activities form, and submit it to their supervisor. The agency's review will consider whether the requested outside employment or activity could create a reasonable conflict or appearance of impropriety with their work duties at the agency. Per the HHS Ethics Policy, HHS employees are prohibited from working or volunteering with a contractor that the employee monitors as an HHS employee; a provider that the employee has a regulatory responsibility for as part of his work duties; or another state agency.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's s, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS EmployeeService Center at **************. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
$4.3k-5.5k monthly 17d ago
Disease Intervention Specialist
Montgomery County, Pa 3.9
Norristown, PA jobs
Multiple Positions The Disease Intervention Specialist (DIS) is a crucial member of the Division of Communicable Disease Control and Prevention. The primary focus of this role is to conduct disease surveillance, case investigations and contact tracing (CICT), case management, and outbreak control and prevention reportable and notifiable diseases. All activities are carried out in accordance with federal, state, and local guidelines to prevent and control both communicable and non-communicable diseases.
This position plays a vital role in divisional operations that support public health efforts to prevent and control the spread of communicable and non-communicable diseases. Responsibilities include conducting CICT for reportable and notifiable diseases, while maintaining up to date knowledge of these conditions. Cross-program competency is expected, particularly in divisional programs including Infectious Disease Epidemiology, Healthcare Associated Infections and Human Immunodeficiency Virus/Sexually Transmitted Disease (HIV/STD).
Position 1: Disease Intervention Specialist- Emerging and Re-Emerging Diseases
The program focuses on diseases that are newly identified or diseases that renew as public health threats such as Ebola Virus Disease, Highly Pathogenic Avian Influenza (HPAI), Marburg Virus Disease, and Poliomyelitis (Polio).
The DIS reports directly to the Communicable Field Supervisor in the Division of Communicable Disease Control and Prevention.
Position 2: Disease Intervention Specialist- Sexually Transmitted Infections (STD) / Human Immunodeficiency Virus (HIV)
This program focuses on sexually transmitted infections such as chlamydia, gonorrhea, HIV, mpox, and syphilis which spread primarily through sexual contact and can have serious health impacts if left untreated.
The DIS reports directly to the HIV/STD Field Supervisor in the Division of Communicable Disease Control and Prevention.
Position 3: Disease Intervention Specialist- Waterborne Illnesses
The program focuses on illnesses such as Giardia, Cryptosporidium and Legionella, which can spread through drinking water, recreational water or environmental sources.
The DIS reports directly to the Communicable Field Supervisor in the Division of Communicable Disease Control and Prevention.
Essential Functions and Accountabilities
I. Case Investigation and Contact Tracing
* Collect epidemiological information to support case investigation, contact tracing (CICT), and broader epidemiological investigations, with approximately 85% of communications conducted via phone with healthcare providers, residents, and public health partners.
* Provide expert guidance to healthcare providers and public health partners on disease control measures, while counseling residents and contacts on public health interventions such as testing, treatment, vaccination, and prevention strategies.
* Conduct sensitive and confidential phone interviews with residents to assess clinical symptoms, risk factors, and treatment history, and to identify potentially exposed contacts-ensuring all communications adhere to HIPAA and public health privacy standards.
II. Subject Matter Expertise
* Maintain subject matter expertise in a designated infectious disease program area, while demonstrating proficient knowledge across all divisional programs and reportable diseases to effectively support cross-program investigations and collaborative public health efforts
* Deliver expert epidemiological guidance and recommendations to clinical laboratories, healthcare providers, and facilities to support effective disease identification, prevention, control, and response efforts.
III. Data Management and Analysis
* Conduct epidemiological and qualitative research to gather relevant information on exposure, risk factors, and disease transmission using investigative tools and trusted sources.
* Maintain accurate, real-time documentation of activities and interactions to support effective communication, case tracking, and informed decision-making.
* Monitor and evaluate data to identify patterns among cases and detect social and behavioral trends, providing insights that inform program development, strengthen prevention strategies, and support effective outbreak response.
* Utilize Digital Tools for Data Management by leveraging Microsoft 365 applications-such as Forms and Excel-for efficient data collection, organization, and analysis.
* Manage electronic surveillance systems and databases through inputting and maintaining both quantitative and qualitative data in electronic surveillance systems, databases, and tracking platforms to support comprehensive trend analysis and public health reporting.
IV. Health Education, Outreach and Prevention
* Provide disease education and outreach to individuals, families, and organizations with accurate, culturally sensitive information to help prevent the spread of disease and support risk reduction behaviors.
V. Other duties, as assigned
* Perform all other duties as assigned within the scope and range of job responsibilities.
Education and Credentials
* Minimum of a bachelor's degree in public health, health education, or a related field.
* Requires occasional travel throughout Montgomery County and Southeastern PA, state-wide travel, and national travel based on need; must have a valid state driver's license and reliable means of transportation.
* TRANSCRIPTS REQUIRED. PLEASE ATTACH WITH RESUME ON APPLICATION OR EMAIL TRANSCRIPTS TO ************************************
Experience and Skills
* One (1) year of relevant experience in public health
* Must be available to serve as the divisional representative on-call during after-hours and weekends, on a rotational and emergency basis.
* Must be able to respond to infectious disease emergencies promptly on a 24/7 basis as guided by OPH management.
* Must be able to adjust to changing priorities and manage time effectively while handling a busy and complex workload.
* This position requires the following clearances as a condition of employment:
Child Abuse History Clearance, PA Criminal Record History, and FBI Fingerprint Clearance.
* Onsite in-person attendance is required as directed by Supervisor or Administrator.This role involves extended periods of computer-based work, including frequent real-time data entry and virtual communication, requiring sustained focus, attention to detail, and strong verbal communication skills. Employees must maintain a secure and private remote workspace to protect sensitive information and ensure compliance with HIPAA and public health privacy standards. Staff are expected to work independently, manage tasks with minimal supervision, and contribute to a culture of transparency, accountability, and collaboration. Real-time documentation and active participation in virtual team activities, training sessions, and check-ins are essential to maintaining a connected and effective remote work environment.
$38k-51k yearly est. 21d ago
Claimant Outreach & Intake Specialist
Advocates 4.4
Orlando, FL jobs
OverviewAt Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA's and case managers.
We are seeking a dynamic and persistent Outreach & Intake Specialist to be the crucial first point of contact for potential claimants. In this role, you will engage new leads, guide them through the initial information gathering and contract signing process via our Onboarding Flow, and effectively convert interested individuals into Advocate claimants. You'll focus on initiating the claimant journey, ensuring potential claimants feel supported and informed from the very beginning. If you are results-oriented, possess excellent communication skills, and are passionate about helping people navigate complex processes, this role offers the opportunity to make a significant impact without managing ongoing case submissions.Job Responsibilities
Act as the first point of contact for potential claimants, managing inbound leads via phone, text, and potentially other channels.
Conduct prompt and persistent outreach to new leads (within 5 minutes) using tools like Salesforce and Aircall Power Dialer, following established contact sequences (calls, texts, voicemails).
Clearly articulate Advocate's value proposition and answer frequently asked questions to build trust and encourage engagement.
Guide potential claimants through Advocate's online Onboarding Flow, assisting them in providing necessary initial information and signing the representation contract.
Maintain accurate and timely records of all outreach activities, claimant interactions, and lead statuses within Salesforce.
Identify and appropriately handle leads who may not be eligible for services based on initial criteria.
Collaborate with the team to meet and exceed lead conversion goals.
Monitor Advocate's Intake communication lines for new client calls and texts, responding appropriately.
Qualifications
Proven experience in a high-volume outreach, sales, or customer engagement role (e.g., call center, intake specialist, sales development).
Excellent verbal and written communication skills, with an ability to explain processes clearly and empathetically.
Strong interpersonal and persuasion skills with a persistent approach to achieving goals.
Experience using CRM software (Salesforce preferred) and communication tools (Dialers like Aircall preferred).
Highly organized with strong attention to detail for tracking lead progress and documenting interactions.
Ability to work independently and manage time effectively in a remote setting.
Passionate about helping others and contributing to a mission-driven company.
Familiarity with the Social Security disability process is a plus, but not required.
This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.
$26k-31k yearly est. Auto-Apply 60d+ ago
Aging Services Specialist
State of Pennsylvania 2.8
Harrisburg, PA jobs
Are you looking for an opportunity to serve Pennsylvania's older adult population? The Pennsylvania Department of Aging (PDA), Bureau of Quality Assurance, is seeking an Aging ServicesSpecialist to join our dedicated team. Your work will help us accomplish our vision of a Pennsylvania where older adults are embraced and empowered to live and age with dignity and respect. Apply today and join us in our mission to promote independence, purpose, and well-being in the lives of older adults across the commonwealth.
DESCRIPTION OF WORK
As an Aging ServicesSpecialist, you oversee the 52 Area Agencies on Aging's (AAA's) compliance with the Older Adult Protective Services Act (OAPSA), law, program and documentation standards, Department of Aging policies, and the overall quality of service provided by the AAAs under OAPSA. Work involves maintaining thorough and comprehensive knowledge and understanding of the Protective Services law, regulations, and the Pennsylvania Department of Aging (PDA) policies and procedures. You will be expected to maintain a strong knowledge of the application/system utilized by PDA and the Area Agency on Aging (AAA) to review consumer records and identify areas of non-compliance with statutory and departmental directives. This position routinely serves as the team lead to manage all aspects of the Comprehensive Aging Program Evaluation (CAPE) review. You will have the opportunity to review AAA Performance Improvement Plans (PIPs) submitted as a result of the CAPE review findings and work directly with the AAA to provide assistance and recommendations.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
* Full-time employment
* Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
* Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters office in Harrisburg when needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
* Salary: In some cases, the starting salary may be non-negotiable.
* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
* Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or
* An equivalent combination of experience and training.
Other Requirements:
* You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
* You must be able to perform essential job functions.
How to Apply:
* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
* Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
* Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
* 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
* Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
* Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
* Your score is valid for this specific posting only.
* You must provide complete and accurate information or:
* your score may be lower than deserved.
* you may be disqualified.
* You may only apply/test once for this posting.
* Your results will be provided via email.
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box.
* Eligibility rules apply.
01
AAA - The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
* Yes
* No
02
How many years of full-time professional experience do you possess in a human services program conducting human services related research or providing social services to clients?
* 2 years or more
* 1 but less than 2 years
* Less than 1 year
* None
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04
How much graduate coursework have you completed in human services, education, public health, epidemiology, social services, public administration, public policy, or the social or behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting ************* and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit ********************************************************************* and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
* 60 credits or more
* 30 but less than 60 credits
* Less than 30 credits
* None
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.
* Yes
06
WORK BEHAVIOR 1 - INTERPRET STANDARDS, POLICIES, AND PROCEDURES
Collects and analyzes information required for the interpretation and application of human services program standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives. Makes recommendations to implement changes to program standards, policies, or procedures.
Levels of Performance
Select the Level of Performance that best describes your claim.
* a. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to HUMAN SERVICES PROGRAMS to ensure conformity with federal regulations and departmental policy, procedures, and objectives AND making recommendations to implement changes to standards, policies, or procedures.
* b. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to HUMAN SERVICES PROGRAMS to ensure conformity with federal regulations and departmental policy, procedures, and objectives.
* c. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to programs or services OTHER THAN HUMAN SERVICES to ensure conformity with federal regulations and departmental policy, procedures, and objectives.
* d. I have successfully completed college-level coursework related to research methods, investigations, or data analysis.
* e. I have NO experience or education related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
* The name(s) of the employer(s) where you gained this experience
* The duties you performed related collecting and analyzing information
* The duties you performed related to interpreting policies and procedures for conformance
* Your experience making recommendations to implement changes
08
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
* College/University
* Course Title
* Credits/Clock Hours
09
WORK BEHAVIOR 2 - PROVIDE TECHNICAL ASSISTANCE
Provides technical assistance to groups or individuals administering human services programs. Support includes offering expert advice and recommendations to address specific challenges or problems and providing strategic direction. Provides information to the public to increase awareness of programs and services.
Levels of Performance Select the Level of Performance that best describes your claim.
* a. I have experience providing technical assistance to groups or individuals administering human services programs AND providing information to the public to increase awareness of programs and services.
* b. I have experience providing technical assistance to groups or individuals administering programs OTHER THAN human services AND providing information to the public to increase awareness of programs and services.
* c. I have experience providing information to the public regarding programs and services.
* d. I have successfully completed college-level coursework related to public relations, technical assistance, or communication.
* e. I have NO experience or education related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
* The name(s) of the employer(s) where you gained this experience
* The duties you performed related to providing technical assistance
* To whom you provided technical assistance
* The topic(s) of the technical assistance you provided
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
* College/University
* Course Title
* Credits/Clock Hours
12
WORK BEHAVIOR 3 - MONITOR AND EVALUATE PROGRAMS
Monitors human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring funding sources for proper usage of funds. Identifies areas of improvement. Makes recommendations for revisions to program planning and delivery.
. Levels of Performance
Select the Level of Performance that best describes your claim.
* a. I have experience monitoring human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds; identifying areas of improvement; AND making recommendations for revisions to program planning and delivery.
* b. I have experience monitoring human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds AND identifying areas of improvement.
* c. I have experience monitoring program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds AND identifying areas of improvement. These programs were OTHER THAN human services.
* d. I have successfully completed college-level coursework related to program evaluation, auditing, or quality assurance.
* e. I have NO experience or education related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
* The name(s) of the employer(s) where you gained this experience
* The duties you performed related to monitoring programs for compliance and proper usage of funds
* Your experience making recommendations for revisions
* The type of programs that you monitored
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
* College/University
* Course Title
* Credits/Clock Hours
15
WORK BEHAVIOR 4 - DEVELOP AND DELIVER TRAINING
Develops and delivers human services program training for staff and providers of programs.
Levels of Performance
Select the Level of Performance that best describes your claim.
* a. I have experience DEVELOPING AND DELIVERING human services program training for staff or providers.
* b. I have experience DELIVERING human services program training for staff or providers. SOMEONE ELSE developed the training.
* c. I have experience DEVELOPING OR DELIVERING training on topics OTHER THAN human services programs.
* d. I have successfully completed college-level coursework related to adult learning or training.
* e. I have NO experience or education related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
* The name(s) of the employer(s) where you gained this experience
* The duties you performed related to developing or delivering training
* The topic(s) of the training you developed or implemented
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
* College/University
* Course Title
* Credits/Clock Hours
Required Question
Employer Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website ****************************
$50k-88k yearly est. 3d ago
Aging Services Specialist
State of Pennsylvania 2.8
Harrisburg, PA jobs
Are you interested in a rewarding career opportunity where you will be an advocate for older Pennsylvanians? The Pennsylvania Department of Aging (PDA), Bureau of Protective Services is eager to welcome an Aging ServicesSpecialist as a vital member to our dedicated staff of professionals. Your diligence in this role will ensure that quality protective services are consistently available to older adults across the commonwealth. Join us in our mission to promote independence, purpose, and well-being in the lives of older adults and apply today!
DESCRIPTION OF WORK
An Aging ServicesSpecialist is a principal liaison between the Pennsylvania Department of Aging (PDA) and the Area Agencies on Aging (AAAs) regarding the administration and implementation of Pennsylvania's Older Adults Protective Services Act (OAPSA). This professional provides technical assistance and guidance to Area Agency on Aging (AAA) policies and procedures and resolves non-compliance issues identified during monitoring reviews. Collaboration with PDA's Bureau of Quality Assurance to deliver technical assistance and training ensures compliance and accurate data collection in PDA's protective services electronic database system.
Additional duties to include but not limited to:
* Review and respond to protective services inquiries and complaints from a variety of sources
* Develop, implement and review policy, procedure and/or regulations regarding protective services and/or guardianship program areas
* Manage the training contract to ensure all deliverables are timely and effectively met
* Search and apply for grants and other funding opportunities that involve protective services and associated grants and projects
* Assist with grant and contract planning, oversight and management including preparing, submitting, managing deliverables to ensure all steps are completed timely and in accordance with budget and submission of required reports and deadlines
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
* Full-time employment
* Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
* Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters office in Harrisburg when needed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
* Salary: In some cases, the starting salary may be non-negotiable.
* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
* Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or
* An equivalent combination of experience and training.
Other Requirements:
* You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
* You must be able to perform essential job functions.
How to Apply:
* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
* Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
* Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
* 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
* Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
* Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
* Your score is valid for this specific posting only.
* You must provide complete and accurate information or:
* your score may be lower than deserved.
* you may be disqualified.
* You may only apply/test once for this posting.
* Your results will be provided via email.
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box.
* Eligibility rules apply.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
* Yes
* No
02
How many years of full-time professional experience do you possess in a human services program conducting human services related research or providing social services to clients?
* 2 years or more
* 1 but less than 2 years
* Less than 1 year
* None
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04
How much graduate coursework have you completed in human services, education, public health, epidemiology, social services, public administration, public policy, or the social or behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable.? You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.?You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.? We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ************* and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
* 60 credits or more
* 30 but less than 60 credits
* Less than 30 credits
* None
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our FAQ page.
* Yes
06
WORK BEHAVIOR 1 - DEVELOPING AND INTERPRETING STANDARDS, POLICIES, AND PROCEDURES
Develops policies, procedures, and standards governing programs by researching, reviewing, analyzing data, and provides recommendations to implement the necessary changes. Collects and analyzes information required for the interpretation and application of standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
* A. I have developed AND interpreted initial standards, policies, and procedures by collecting, reviewing, and analyzing information to ensure conformity with federal regulations and departmental policy, procedures, and objectives. I also made recommendations to implement changes as necessary.
* B. I have interpreted standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives AND made recommendations to implement changes as necessary. However, I was not responsible for developing the initial standards, policies, and procedures.
* C. I have collected and analyzed information and data related to conformity with federal regulations and departmental policy, procedures, and objectives but someone else was responsible for developing the initial standards, policies, and procedures and implementing changes as necessary.
* C. I have college-level coursework or training related to this work behavior such as policy development, research methods, or data analysis.
* D. I have NO experience or coursework related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
* The name(s) of the employer(s) where you gained this experience.
* Your experience developing or interpreting policies and procedures.
* Your experience making recommendations.
* Your experience collecting and analyzing data.
* Your specific duties and level of responsibility.
08
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
* College/University
* Course Title
* Credits/Clock Hours
09
WORK BEHAVIOR 2 - PROVIDING CONSULTATIVE SERVICES
Provides consultative services and technical assistance to groups that directly administer services and to outside sources (local, state, and federal agencies, colleges, non-profits, etc.) regarding programs. Fosters cooperative relationships with the public to increase awareness of available programs and services. Reviews and comments on annual plans to provide input on fiscal and programmatic data. Investigates and responds to verbal and written inquiries and complaints and provides guidance related to aspects of the organization's and program's functions.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
* A. I have provided consultative services and technical assistance to groups that directly administer services AND to outside sources such as local, state, and federal agencies, colleges, non-profits. I have investigated and responded orally and in writing to inquiries and complaints.
* B. I have provided consultative services and technical assistance to groups that directly administer services OR to outside sources such as local, state, and federal agencies, colleges, non-profits. I have investigated or responded orally and in writing to inquiries and complaints.
* C. I have provided technical assistance/education to the public regarding available programs and services. I have written letters, memos, and other correspondence.
* D. I have college-level coursework or training related to this work behavior such as consulting, investigations, technical writing, or communication.
* E. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
* The name(s) of the employer(s) where you gained this experience.
* Your experience providing consultative services or technical assistance and with whom.
* Your experience investigating or responding to inquiries and complaints.
* Your level of responsibility.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
* College/University
* Course Title
* Credits/Clock Hours
12
WORK BEHAVIOR 3 - MONITORING AND EVALUATING PROGRAMS
Monitors program delivery for compliance with applicable policies, procedures, and regulations. Collects and analyzes data necessary for the evaluation of program effectiveness and the compilation and organization of reports and makes recommendations for program planning. Uses consumer-specific data gathered to identify the best practices and areas where a program might need remediation. Monitors service utilization and programmatic operations. Monitors funding sources to ensure the proper allocation of funds and the cost effectiveness of services provided.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
* A. I have experience evaluating programs for compliance with policies, procedures, and regulations and identifying areas where a program might need remediation. I was responsible for monitoring funding sources for the proper allocation of funds and the cost effectiveness of services provided.
* B. I have experience evaluating programs for compliance with policies, procedures, and regulations and identifying areas where a program might need remediation. Someone else was responsible for monitoring funding sources for the proper allocation of funds and the cost effectiveness of services provided.
* C. I have experience monitoring funding sources for the proper allocation of funds and the cost effectiveness of services provided. Someone else was responsible for evaluating programs for compliance with policies, procedures, and regulations and identifying areas where a program might need remediation.
* D. I have college-level coursework or training related to this work behavior such as program evaluation, auditing, or quality assurance.
* E. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
* The name(s) of the employer(s) where you gained this experience.
* Your experience evaluating programs for compliance and identifying areas that need remediation.
* Your experience monitoring funding sources.
* Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
* College/University
* Course Title
* Credits/Clock Hours
15
WORK BEHAVIOR 4 - DEVELOPING AND PROVIDING TRAINING
Develops training activities and assesses staff training needs to fulfill departmental objectives. Develops operational manuals, program directives, instructions, guidelines, and procedures. Provides training and guidance to current and new agency staff. Presents new/updated legislation, policies, procedures, and standards governing programs through written or oral presentations and reports to work groups/committees and stakeholders at seminars, agency meetings, or annual conferences.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
* A. I have assessed training needs AND independently developed training programs AND have provided training to staff.
* B. I have assessed staff training needs AND assisted in the development of training programs AND have provided training to staff.
* C. I have provided training to staff OR assessed staff training needs OR developed or assisted in the development of training materials.
* D. I have college-level coursework or training related to this work behavior such as adult learning, education, training, or training development.
* E. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
* The name(s) of the employer(s) where you gained this experience.
* Your experience developing training programs or assessing training needs.
* Your experience providing training to staff or developing training materials.
* Your specific duties and level of responsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
* College/University
* Course Title
* Credits/Clock Hours
Required Question
Employer Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website ****************************
$50k-88k yearly est. 7d ago
Youth Services Specialist II 2025-02840
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: This position offers a unique opportunity, a less conventional work schedule, and the ability to work with a supportive team. Within the assigned dormitory ad during active programing hours (6:00 AM - 10:00PM), this position is responsible for providing supervision, safety and security for adjudicated male youth ages 12-21 in a juvenile correctional setting. Duties include offering guidance, mentorship, and support; implementing appropriate correction and behavioral interventions; teaching and modeling positive skills; and coordinating daily services and activities to ensure a safe, structured and therapeutic environment.
Preference may be given to applicants with at least one year of work experience with youth services. However, anyone interested in an opportunity to make a difference in the lives of youth is encouraged to apply. The Boys' School will provide training and mentorship to ensure that new team members have the resources and knowledge to succeed in this role. Working for the State of Wyoming it offers more than a paycheck.
The State of Wyoming compensation package includes:
* Comprehensive health, dental, and vision insurance
* Paid vacation, sick leave, FMLA, and holidays
* Retirement - Pension and 457B plans that help you build a secure future
* Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Worland is a place where adventure, wide-open landscapes, and rich history come together. Known for its stunning geology and fascinating archaeological sites, Worland invites explorers of all kinds. Whether you're ATVing through rugged terrain, camping under expansive night skies, hunting or fishing in pristine wilderness, uncovering ancient fossils, or spending a day boating on peaceful waters, there's no shortage of ways to experience the outdoors.
Wyoming is also one of nine states with no state income tax, making life here not only beautiful, but practical.
Within the parameters of the assigned dormitory, during active programming hours (6 am - 10 pm), provide supervision, safety, security, advice, counsel, correction, teaching, direction, and coordination of all services required for adjudicated male delinquents ages 12 - 21 at a juvenile correctional facility.
Human Resource Contact: ***********************
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* As a student's clinical team member, communicate, document, and assess each student's changing individual needs, including families and the public.
* Within the scope of facility policy, structure, and position duties, this position has the authority to make decisions regarding general program/activity adjustments and changes to student program status.
* Provide advice, counsel, teaching, and direction to students assigned to the dorm.
* Assess behavior and recommend interventions to the counseling and senior staff.
* Determine and assess youth progress within the program and document using incident reports.
* Coordinate, supervise, and motivate students during general daily activities and ensure that the youth participate and meet the requirements of all program components they are responsible for completing.
* Manage and supervise students' general daily activities.
* Participates in youth accountability and disciplinary processes.
* Manage crises in compliance with current certification in the crisis management system and the policies, and promptly respond to emergencies or situations as needed.
* Safely and securely transport students on/off campus for activities and work projects.
* Explain agency rules, regulations, policies, and procedures to new residents during intake to the dormitory.
* Supports the educational department in ensuring students have the opportunity to complete assignments.
* Supports and ensures students receive access to services that benefit their emotional stability and development.
* Provides leadership to a unit through disciplinary actions, setting standards and guidelines, and ensuring academic support is provided and all medical issues are attended to.
Qualifications
PREFERENCES:
Preference may be given to applicants with an Associate's Degree
Preference may be given to applicants with one year of work experience in youth services.
KNOWLEDGE:
* Knowledge of facility policy/procedures
* Knowledge of safety/security procedures
* Knowledge of Right Response Principles
* Knowledge of non-physical and physical intervention skills during crises
* Skills in written, verbal, and non-verbal communication
* Knowledge and skills in preparing and teaching group material
MINIMUM QUALIFICATIONS:
Education:
Associate's Degree (typically in Social Services)
Experience:
0-2 years of progressive work experience (typically in Youth Services) with acquired knowledge at the level of a Youth ServicesSpecialist
OR
Education & ExperienceSubstitution:
2-4 years of progressive work experience (typically in Youth Services) with acquired knowledge at the level of a Youth ServicesSpecialist
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* Afternoon/Evening shift work (Wed-Sat or Sun-Wed) that can change based on coverage needs.
* Must remain awake and alert during shift.
NOTES:
* FLSA: Non-Exempt
* Insurance and Retirement Benefits Package
* All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.
Supplemental Information
049-Department of Family Services - Wyoming Boys' School
Click hereto view the State of Wyoming Classification and Pay Structure.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change; please refer to the A & I HRD Website to ensure that you have the most recent version.
$29k-35k yearly est. 60d+ ago
Social Services Worker 2025-03153
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: As a Social Worker with the Department of Family Services (DFS), you will play a pivotal role in enhancing the well-being of Wyoming families. Your work will involve engaging with individuals facing various challenges and connecting them with vital resources.
Social work is both rewarding and demanding. You will navigate complex situations that require empathy, resilience, and the ability to manage bureaucratic processes. While the role is often challenging, the impact you make on the community will be invaluable.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
* Comprehensive health, dental, and vision insurance
* Paid vacation, sick leave, FMLA, and holidays
* Retirement - Pension and 457B plans that help you build a secure future
* Flexible schedules and work-life balance options
* Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Click here for detailed information, oryou can watch this short video to learn about our benefit package!
Want to see the full value of your compensation beyond salary?
?? Explore our Total Compensation Calculator:**************************************
Human Resource Contact: ***********************
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* Determines client needs for basic social services for children and adults.
* Carries a caseload and keeps all case file documentation current.
* Works collaboratively with law enforcement, other professionals, and agencies.
* Works directly with the institution or facility to develop and monitor a comprehensive treatment plan for youth in the community (home) and/or placement, including foster care and residential.
* Monitors assess and address community service and restitution needs and maintain a schedule of restitution responsibilities.
* Provides group educational sessions in cognitive skills to help develop pro-social behaviors.
* Develops discharge plans with the facility, youth, and family prior to discharge from the facility.
* Prepares for and testifies in court, preliminary hearings, multi-disciplinary team meetings, family partnership meetings, and court hearings.
* Appears and represents high-risk juveniles during pre-adjudication hearings, periodic reviews, status hearings, and revocation arraignments.
* Interview clients, periodically reassess client needs, and refer clients to community resources or other agency personnel.
* Prepares assessments, designs case plans, evaluates the progress of participants, and makes and monitors appropriate placements.
Qualifications
PREFERENCES:
Preference may be given to applicants with a Bachelor's Degree in social work, sociology, psychology, criminal justice, or administration of justice.
Preference may be given to applicants with theability to work a flexible schedule, which may include evenings, nights, holidays, weekends, and on-call hours.
KNOWLEDGE:
* Knowledge of mental illnesses, medications, capacity, and competency.
* Knowledge of State and Federal laws pertaining to Social Work, including ICWA, ICPC, AFCARS, ASFA, and others.
* Knowledge of the court system, juvenile protection laws, and federal and state laws.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Social Services)
Experience:
0-2 years of progressive work experience (typically in Social Services Programs) with acquired knowledge at the level of a Social Services Aide
OR
Education & ExperienceSubstitution:
3-5 years of progressive work experience (typically in Social Services Programs) with acquired knowledge at the level of a Social Services Aide
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* This position takes place in an average work environment.
NOTES:
* FLSA: Non-Exempt
* All positions within the Department of Family Services will require a background check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.
Supplemental Information
049-Department of Family Services - Field Operations
Clickhereto view the State of Wyoming Classification and Pay Structure.
Click here to view the State of Wyoming total Compensation Calculator.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
$44k-51k yearly est. 17d ago
Driver Services Specialist 2025-03099
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: TheWyoming Department of Transportation (WYDOT) is seeking a dedicated and detail-oriented Driver ServicesSpecialistto join our Records Section in Cheyenne. In this vital role, you will help safeguard Wyoming's roads and highways by ensuring driver licensing standards are upheld. Your work will directly support public safety through the review and enforcement of licensing requirements related to alcohol and drug use, medical conditions, and visual impairments.
Why Cheyenne?
Cheyenne is a steadily growing community along the Front Range that remains true to its Old West heritage. Residents enjoy convenient access to mountain biking, skiing, hiking, fishing, hunting, and many other outdoor recreational opportunities. Cheyenne is also home to the legendary "Daddy of 'em All" - Cheyenne Frontier Days, held each year during the last week of July.
Additionally, Wyoming is one of only seven states with no state income tax, offering an attractive financial advantage for those who live and work here.
Join WYDOT and become part of a mission-driven team dedicated to public safety while enjoying an exceptional quality of life in Wyoming.
This position offers a:
$2,000 Hiring BonusSee notes for eligibility
* Culture of public service and a commitment to work/life balance
* Health, Dental, and Vision Insurance
* State Retirement plan and additional savings opportunities (deferred compensation)
* Paid vacation, sick leave, and holiday
Human Resource Contact: Stacy Woita at ************ or ********************
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.
* Review and process court orders for appropriate actions.
* Review and process electronic court interface problems.
* Review and analyze audit reports to maintain the accuracy of driving records.
* Review and process documents for financial responsibility.
* Monitor motor vehicle accidents regarding proof of insurance issues and suspension proceedings.
* Review and process Court Failure to Pay notices and determine appropriate actions.
* Review implied consent and Driving While under the Influence documents to determine appropriate actions.
* Collect, balance, and transmit all transactions received.
* Answer questions from the public, courts, attorneys, law enforcement, and other DMVs via phone, email, and mail.
* Maintain confidential Personal Identifying Information.
* Draft correspondence to clients.
* Scan and index documents into the document storage system.
* Consult with the supervisor for anything out of the ordinary.
* Provide training.
* Assist in all Driver Services areas as needed.
Qualifications
PREFERENCES:
Preference will be given for advanced skill levels using Google Suite, document storage, and a database.
Preference will be given for Law Enforcement or Court Clerk Background experience.
KNOWLEDGE:
* Knowledge of Wyoming State Statutes, Rules, and Regulations for specialized areas.
* Knowledge of department rules, regulations, policies, and procedures.
* Knowledge of personnel rules.
* Knowledge of the types of licenses to be issued.
* Knowledge of Federal Motor Carrier Safety Regulations.
* Knowledge of scanning.
* Skill in excellent customer service.
* Skill in effective interpersonal, oral, and written communications.
* Skill in the use of Google Suite, document storage, and a database.
* Skill in decision-making.
* Skill in keyboarding with proficiency and report writing.
MINIMUM QUALIFICATIONS:
Education:
Associate's Degree (typically in Business)
Experience:
0-1 year of progressive work experience (typically in Business)
OR
Education & ExperienceSubstitution:
1-3 years of progressive work experience (typically in Business)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
NOTES:
* FLSA: Non-exempt
* The successful applicant will be subjected to a thorough background/fingerprint investigation
* The Wyoming Department of Transportation is a Drug-Free Workplace
* E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities
* Qualifying eligibility and criteria for the hiring bonus
* Temporary employees accepting a full-time position.
* Current employees are accepting a promotional opportunity, so recruitment must be opened to the public.
* One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.
* Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
* Employees would only be eligible for one (1) hiring bonus in a 12-month period.
Supplemental Information
045-Department of Transportation - WYDOT - Support Services - Driver Services
Clickhereto view the State of Wyoming Classification and Pay Structure.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
$29k-33k yearly est. 33d ago
Social Services Worker 2025-03098
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: The Department of Family Services (DFS) is hiring a passionate individual who is ready to make a difference in the lives of Wyoming children and families. The role of a social services worker directly correlates with the values of the Department by assessing safety, providing intervention, and securing stability for children. The Wyoming Department of Family Services' work centers around three values: safe at home, giving families opportunities for success, and supporting the people who support the family.
Come, join the DFS family and support Wyoming families to remain safe at home.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
* Comprehensive health, dental, and vision insurance
* Paid vacation, sick leave, FMLA, and holidays
* Retirement - Pension and 457B plans that help you build a secure future
* Flexible schedules and work-life balance options
* Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Click here for detailed information, oryou can watch this short video to learn about our benefit package!
Human Resource Contact: ***********************
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* Determines client needs for basic social services for children and adults.
* Carries a caseload and keeps all case file documentation current.
* Works collaboratively with law enforcement, other professionals, and agencies.
* Works directly with the institution or facility to develop and monitor a comprehensive treatment plan for youth in the community (home) and/or placement, including foster care and residential.
* Monitor, assess, and address community service and restitution needs, and maintain a schedule of restitution responsibilities.
* Provides group educational sessions in cognitive skills to help develop pro-social behaviors.
* Develops discharge plans with the facility, youth, and family prior to discharge from the facility.
* Prepares for and testifies in court, preliminary hearings, multi-disciplinary team meetings, family partnership meetings, and court hearings.
* Appears and represents high-risk juveniles during pre-adjudication hearings, periodic reviews, status hearings, and revocation arraignments.
* Interview clients, periodically reassess client needs, and refer clients to community resources or other agency personnel.
* Prepares assessments, designs case plans, evaluates the progress of participants, and makes and monitors appropriate placements.
Qualifications
PREFERENCES:
Preference may be given to applicants with a Bachelor's Degree in social work, sociology, psychology, criminal justice, or administration of justice.
Preference may be given to applicants with theability to work a flexible schedule which may include evenings, nights, holidays, weekends, and on-call hours.
KNOWLEDGE:
* Knowledge of mental illnesses, medications, capacity, and competency.
* Knowledge of State and Federal laws pertaining to Social Work, including ICWA, ICPC, AFCARS, ASFA, and others.
* Knowledge of the court system, juvenile protection laws, and federal and state laws.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Social Services)
Experience:
0-2 years of progressive work experience (typically in Social Services Programs) with acquired knowledge at the level of a Social Services Aide
OR
Education & ExperienceSubstitution:
3-5 years of progressive work experience (typically in Social Services Programs) with acquired knowledge at the level of a Social Services Aide
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* This position takes place in an average work environment.
NOTES:
* FLSA: Non-Exempt
* All positions within the Department of Family Services will require a background check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.
Supplemental Information
049-Department of Family Services - Field Operations
Clickhereto view the State of Wyoming Classification and Pay Structure.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
$44k-52k yearly est. 35d ago
Social Services Worker-2026-00012
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: As a Social Worker with the Department of Family Services (DFS), you will play a pivotal role in enhancing the well-being of Wyoming families by engaging with individuals and families facing various challenges and connecting them with vital resources. Social work is both rewarding and demanding. You'll face complex situations that require empathy, resilience, and the ability to navigate bureaucratic processes. It's not always easy, but the impact you'll make is invaluable.
We believe our employees are our most valuable asset. That's why we offer:
* Competitive Compensation
* Health, Dental, and Vision Insurance
* State Retirement Plan
* Paid vacation, sick leave, and holidays
Human Resource Contact: ************************
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* Determines client needs for basic social services for children and adults.
* Carries a caseload and keeps all case file documentation current.
* Works collaboratively with law enforcement, other professionals, and agencies.
* Works directly with the institution or facility to develop and monitor a comprehensive treatment plan for youth in the community (home) and/or placement, including foster care and residential.
* Monitors assess and address community service and restitution needs, and maintain a schedule of restitution responsibilities.
* Provides group educational sessions in cognitive skills to help develop pro-social behaviors.
* Develops discharge plans with the facility, youth, and family prior to discharge from the facility.
* Prepares for and testifies in court, preliminary hearings, multi-disciplinary team meetings, family partnership meetings, and court hearings.
* Appears and represents high-risk juveniles during pre-adjudication hearings, periodic reviews, status hearings, and revocation arraignments.
* Interview clients, periodically reassess client needs, and refer clients to community resources or other agency personnel.
* Prepares assessments, designs case plans, evaluates the progress of participants, and makes and monitors appropriate placements.
Qualifications
PREFERENCES:
Preference may be given to applicants with a Bachelor's Degree in social work, sociology, psychology, criminal justice, or administration of justice.
Preference may be given to applicants with theability to work a flexible schedule which may include evenings, nights, holidays, weekends, and on-call hours.
KNOWLEDGE:
* Knowledge of mental illnesses, medications, capacity, and competency.
* Knowledge of State and Federal laws pertaining to Social Work, including ICWA, ICPC, AFCARS, ASFA, and others.
* Knowledge of the court system, juvenile protection laws, and federal and state laws.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's Degree (typically in Social Services)
Experience:
0-2 years of progressive work experience (typically in Social Services Programs) with acquired knowledge at the level of a Social Services Aide
OR
Education & ExperienceSubstitution:
3-5 years of progressive work experience (typically in Social Services Programs) with acquired knowledge at the level of a Social Services Aide
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* This position takes place in an average work environment.
NOTES:
* FLSA: Non-Exempt
* All positions within the Department of Family Services will require a background check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.
Supplemental Information
Clickhereto view the State of Wyoming Classification and Pay Structure.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A&I HRD Website to ensure that you have the most recent version.
$44k-51k yearly est. 21d ago
Social Services Aide 2026-00015
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: The primary duties of this position include transporting children and coordinating and supervising visitation between children and their families. The position also receives and documents reports of abuse and neglect involving children and vulnerable adults. Reports may be received in person, by phone, or via email and are entered into the department's data system.
This position assists professional social services workers and public social services agency staff with daily case management activities and provides support to ensure services are delivered effectively and in accordance with policy.
We believe our employees are our most valuable asset. That's why we offer:
* Competitive Compensation
* Health, Dental, and Vision Insurance
* State Retirement Plan
* Paid vacation, sick leave, and holidays
Human Resource Contact: Michelle Johnson / ************************
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.
* Transports clients to appointments, visitations, treatment centers, and foster care facilities.
* Sets up visitation schedules.
* Supervises parental visits with children and monitors telephone calls.
* Conducts parenting classes.
* Gives testimony in court regarding observation of the client and families.
* Assists with file management, computer file entries, and case narratives; ensures that all data is accurate and up-to-date in the WYCAPS system.
* Provides in-home checks and services.
* Monitors urinalysis, school grades, and attendance.
* Fully documents all contact with clients and children.
* Confers with the Social Services Worker regarding client progress and case plans.
Qualifications
PREFERENCES:
Agency requires that the successful applicant possess a valid driver's license.
KNOWLEDGE:
* Knowledge of parenting.
* Knowledge of policies regarding child protection and benefits.
* Knowledge of the community or institution to be served.
MINIMUM QUALIFICATIONS:
Education:
High School Diploma
Experience:
0-2 years of progressive work experience (typically in Social Services Programs)
OR
Education & ExperienceSubstitution:
1-3 years of progressive work experience (typically in Social Services Programs)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* This position takes place in an average work environment.
NOTES:
* FLSA: Non-exempt
* All positions within the Department of Family Services will require a background information check, including taking fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation for every successful applicant.
Supplemental Information
049-Department of Family Services - Social Services Division
Clickhere to view the State of Wyoming Classification and Pay Structure.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
$25k-30k yearly est. 21d ago
Social Services Aide- 2026-00070
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: Provides support to professional social services workers and public social services agency staff in the coordination and management of daily caseload activities. Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
* Comprehensive health, dental, and vision insurance
* Paid vacation, sick leave, FMLA and holidays
* Retirement - Pension and 457B plans that help you build a secure future
* Flexible schedules and work-life balance options
* Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Click here for detailed information, oryou can watch this short video to learn about our benefit package!
Want to see the full value of your compensation beyond salary?
Explore our Total Compensation Calculator:**************************************
Human Resource Contact: ************************
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* Transports clients to appointments, visitations, treatment centers, and foster care facilities.
* Set up visitation schedules.
* Supervises parental visits with children and monitors telephone calls.
* Conducts parenting classes.
* Gives testimony in court regarding observation of clients and families.
* Assists with file management, computer file entries, and case narratives; ensures that all data is accurate and up-to-date in the WYOSAFE system.
* Provides in-home checks and services.
* Monitors urinalysis, school grades, and attendance.
* Fully documents all contact with clients and children.
* Confers with the Social Services Worker regarding client progress and case plans.
Qualifications
PREFERENCES/AGENCY REQUIREMENTS:
Agency requires that the successful applicant possess a valid driver's license.
KNOWLEDGE:
* Knowledge of parenting.
* Knowledge of policies regarding child protection and benefits.
* Knowledge of the community or institution to be served.
MINIMUM QUALIFICATIONS:
Education:
High School Diploma
Experience:
0-2 years of progressive work experience (typically in Social Services Programs)
OR
Education & ExperienceSubstitution:
1-3 years of progressive work experience (typically in Social Services Programs)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* This position takes place in an average work environment.
NOTES:
* FLSA: Non-Exempt
* All positions within the Department of Family Services will require a background information check, including taking fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation for every successful applicant.
Supplemental Information
049-Department of Family Services - Social Services Division
Clickhere to view the State of Wyoming Classification and Pay Structure.
Click here to view the State of Wyoming total Compensation Calculator.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change. Please refer to the A & I HRD Website to ensure that you have the most recent version.
$26k-30k yearly est. 13d ago
Youth Services Aide 2025-02937
State of Wyoming 3.6
Employment service specialist job at Wyoming
Description and Functions Open Until Filled GENERAL DESCRIPTION: This position offers a unique opportunity, a less conventional work schedule, and the ability to work with a supportive team. Within the assigned dormitory and during active programming hours (10:00 PM - 8:00 AM), this position is responsible for providing supervision, safety, and security for adjudicated male youth ages 12-21 in a juvenile correctional setting. Duties include offering guidance, mentorship, and support; implementing appropriate correction and behavioral interventions; teaching and modeling positive skills; and coordinating daily services and activities to ensure a safe, structured, and therapeutic environment.
Preference may be given to applicants with at least one year of work experience with youth services. However, anyone interested in an opportunity to make a difference in the lives of youth is encouraged to apply. The Boys' School will provide training and mentorship to ensure that new team members have the resources and knowledge to succeed in this role. Working for the State of Wyoming it offers more than a paycheck.
The State of Wyoming compensation package includes:
* Comprehensive health, dental, and vision insurance
* Paid vacation, sick leave, FMLA, and holidays
* Retirement - Pension and 457B plans that help you build a secure future
* Meaningful work that makes a difference for Wyoming communities and MUCH MORE!
Worland is a place where adventure, wide-open landscapes, and rich history come together. Known for its stunning geology and fascinating archaeological sites, Worland invites explorers of all kinds. Whether you're ATVing through rugged terrain, camping under expansive night skies, hunting or fishing in pristine wilderness, uncovering ancient fossils, or spending a day boating on peaceful waters, there's no shortage of ways to experience the outdoors.
Wyoming is also one of nine states with no state income tax, making life here not only beautiful, but practical.
This position offers: $1,000.00 Hiring Bonus See notes section for eligibility
Human Resource Contact: ***********************
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.
* Utilizes cameras and physical visual checks to monitor students while sleeping, maintaining these checks frequently.
* Documents unusual events.
* Monitors physical plant, focusing on safety issues.
* During morning hours, assists in preparing the students for cleaning, breakfast, hygiene, physical training/educational group activities, and school.
* Provide support and assistance to students.
* Completes building & perimeter checks frequently.
* Promptly responds to emergencies or crises.
* Applies physical and non-physical intervention skills in crises where students are hostile, aggressive, and in danger of harming themselves, others, and/or property.
Qualifications
PREFERENCES:
Preference may be given to applicants with a high school diploma and one year of work experience with the public or youth. However, anyone interested in an opportunity to make a difference in the lives of youth is encouraged to apply.
The Wyoming Boys' School will provide training and mentorship to ensure that new team members have the resources and knowledge to succeed in this role.
KNOWLEDGE:
* Knowledge of RIGHT RESPONSE principles.
* Knowledge of physical and non-physical intervention skills in crises.
* Skills in observation, basic report writing, and verbal/non-verbal communication.
MINIMUM QUALIFICATIONS:
Education:
High School Diploma
Experience:
0-1 year of progressive work experience (typically in Youth Services)
OR
Education & ExperienceSubstitution:
1-2 years of progressive work experience (typically in Youth Services)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
* This position takes place in potentially dangerous or unusual environmental stress situations.
* Must remain awake and alert during shift.
* Must complete the mandatory State of Wyoming and Wyoming Boys' School Training.
NOTES:
* FLSA: Non-Exempt
* Insurance and Retirement Benefits Package
* All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.
* Qualifying eligibility and criteria for the hiring bonus
* Accepting a full-time position
* One-time bonus of $1,000.00 - first installment of $500.00 paid on the last working day of your first month of employment, and the second installment of $500.00 paid after completion of six months of employment
* Failure to complete one year of service with Wyoming Boys' School will result in a full refund owed to DFS-Wyoming Boys' School from the next or final paycheck.
Supplemental Information
049-Department of Family Services - Wyoming Boys' School
Click hereto viewthe State of Wyoming Classification and Pay Structure.
URL:****************************************************
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change; please refer to the A & I HRD Website to ensure that you have the most recent version.