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Become A Station Agent

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Working As A Station Agent

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $74,000

    Average Salary

What Does A Station Agent Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Station Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Station Agent Typical Career Paths

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Station Agent Demographics

Gender

Male

47.7%

Female

44.2%

Unknown

8.0%
Ethnicity

White

60.7%

Hispanic or Latino

16.8%

Black or African American

12.8%

Asian

6.3%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

53.2%

French

7.8%

Portuguese

5.2%

Japanese

5.2%

Arabic

5.2%

German

3.9%

Hebrew

2.6%

Swedish

1.3%

Croatian

1.3%

Latvian

1.3%

Chinese

1.3%

Danish

1.3%

Romanian

1.3%

Gujarati

1.3%

Hindi

1.3%

Tagalog

1.3%

Polish

1.3%

Marshallese

1.3%

Norwegian

1.3%

Bosnian

1.3%
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Station Agent Education

Schools

University of Phoenix

10.6%

Texas Tech University

8.6%

Jackson State University

7.3%

Middle Tennessee State University

6.6%

Southern University and A & M College

6.6%

The Academy

6.0%

Texas A&M University

5.3%

Monroe Community College

4.6%

Borough of Manhattan Community College of the City University of New York

4.6%

University of Louisiana at Lafayette

4.6%

Central Texas College

4.6%

Columbus State Community College

4.0%

Pensacola State College

3.3%

Pulaski Technical College

3.3%

Florida State College at Jacksonville

3.3%

Embry-Riddle Aeronautical University - Daytona Beach

3.3%

University of Louisville

3.3%

Eastern Kentucky University

3.3%

University of Arkansas, Fayetteville

3.3%

Liberty University

3.3%
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Majors

Business

27.3%

Criminal Justice

9.3%

Aviation

7.6%

Hospitality Management

6.0%

General Studies

4.6%

Accounting

4.3%

Psychology

4.1%

Health Care Administration

4.0%

Liberal Arts

3.6%

Medical Assisting Services

3.6%

Management

3.5%

Marketing

3.5%

Nursing

3.3%

Computer Science

2.8%

Communication

2.6%

Education

2.1%

Medical Technician

2.1%

Elementary Education

2.0%

Political Science

1.8%

Human Resources Management

1.8%
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Degrees

Other

34.3%

Bachelors

32.9%

Associate

17.0%

Certificate

6.4%

Masters

5.0%

Diploma

2.8%

Doctorate

0.9%

License

0.7%
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Top Skills for A Station Agent

  1. Transport Passengers
  2. Customer Baggage
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Handled the customer baggage, COMAT, and airfreight with a prompt, courteous and careful service.
  • Provide high quality and empathetic customer service to effectively resolve customer complaints according to company procedures.
  • Hook up Ground Power Unit(GPU) to aircraft, chock wheels and set any required safety equipment on aircraft.
  • Maintained appropriate customer service contact at the ticket counter and provided excellent customer service.
  • Assisted public and guests with travel arrangements, including booking airline reservations.

How Would You Rate Working As a Station Agent?

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