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Become A Station Agent

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Working As A Station Agent

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • Repetitive

  • Stressful

  • $35,170

    Average Salary

Example Of What A Station Agent does

  • Answer incoming calls and monitor the phones.Operating ground equipment in a safe manner.
  • Hook up Ground Power Unit(GPU) to aircraft, chock wheels and set any required safety equipment on aircraft.
  • Provided customer service to air travelers.
  • Clean and service cabin interiors, including cockpit and lavatories.
  • Prepare itineraries, compute fares, prepare and issues tickets.
  • Perform variety of tasks to keep ground operations running smoothly, efficiently and on-time.
  • Provide outstanding customer service to passengers.
  • Provide assistance with passenger check-in and cargo acceptance.
  • Experience in Ticket Counter, Gates, Operations, and Baggage Service.
  • Check baggage and collect excess baggage charges in accordance with Tariff rules.
  • Stayed current on training and lessons per Airline, FAA and TSA Guidelines.
  • Prepared itineraries, computing fares, issuing refunds, preparing and issuing tickets, checking baggage or collecting excess baggage charges.
  • Escort passengers from the terminal to and from aircraft ensuring a safe path at all times.
  • Perform duties in the departure lounges and at boarding gates when enplaning and deplaningpassengers.
  • Load, unload, and transport cargo.
  • Print Final paper work for the flight crew prior to departure.
  • Complete all necessary arrangements for accommodating passengers (i.e.
  • Answered customer inquiries regarding general travel information.
  • Load and unload baggage, cargo, freight, and company materials on and off aircraft.
  • Escort passengers to and from aircraft.

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How To Become A Station Agent

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Station Agent jobs

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Top Skills for A Station Agent

EscortPassengersCheckBaggageOutstandingCustomerServiceSafetyEquipmentTicketCounterAirTravelCompanyMaterialsGeneralTravelInformationServiceCabinInteriorsExcessBaggageChargesCheck-InComputeFaresIssueTicketsBaggageServiceDepartureLoungesGroundOperationsTariffRulesFAASafePathNecessaryArrangements

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Top Station Agent Skills

  1. Escort Passengers
  2. Check Baggage
  3. Outstanding Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Escort passengers to and from aircraft.
  • Check baggage and cargo and direct passengers to designated locations for landing.
  • Exhibit outstanding customer service skills to assist passengers in reaching their destinations promptly and comfortably.
  • Hook up Ground Power Unit(GPU) to aircraft, chock wheels and set any required safety equipment on aircraft.
  • Performed daily operations at the ticket counter, including ticket sales, collection of monies, and accurate verification of collection.

Top Station Agent Employers

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