How to hire a station agent

How to hire a station agent, step by step

Here's a step-by-step station agent hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a station agent job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new station agent
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your station agent job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a station agent for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect station agent also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of station agent salaries for various roles:

   Type of Station Agent	Description	Hourly rate
   Station Agent	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$11-18
   Passenger Service Agent	Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly... Show more	$11-17
   Transportation Clerk	As a Transportation Clerk, your job is to assess the contents of freight goods and their associated documents. You will be required to check the consignment and the designation details of all containers, passengers, and articles... Show more	$9-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Loaders
   • Reservations
   • Cushions
   • Ground Operations
   • Eagle
   • Belt Loaders
   • Air Travel
   • Envoy
   • Issue Tickets
   • Bag Room
   • Ramp Operations
   • Customer Service
   • Check-In
   • Safety Equipment

   Check all skills

   Responsibilities:

   • Manage ticket inventory and assist with passenger check-in procedures, baggage loading and unloading.
   • Check in of domestic and international passenger flights according to FAA guidelines, using SABRE computer program.
   • Answer inquiries regarding general travel information, airline polices, and TSA and FAA rules and regulations.
   • Secure tag luggage by loading into TSA approve metal cages and seal them before sending the bags to the airport.
   • Complete all necessary arrangements for accommodating passengers holding reservations, standby passengers, and their luggage.
   • Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

   More station agent duties

3. Make a budget

   Including a salary range in your station agent job description helps attract top candidates to the position. A station agent salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a station agent in Oklahoma may be lower than in New Jersey, and an entry-level station agent usually earns less than a senior-level station agent. Additionally, a station agent with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average station agent salary

   $14.64hourly

   $30,454 yearly

   ---

   Entry-level station agent salary

   $24,000 yearly salary

   Updated December 15, 2025

   Average station agent salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$37,422	$18
   2	Minnesota	$33,939	$16
   3	New York	$31,219	$15
   4	Oregon	$30,728	$15
   5	Wisconsin	$30,351	$15
   6	California	$29,791	$14
   7	Arizona	$28,498	$14
   8	Georgia	$26,086	$13
   9	Oklahoma	$24,165	$12
   10	Florida	$24,155	$12
   11	Mississippi	$21,968	$11

   Average station agent salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	GAT Airline Ground Support	$31,254	$15.03
   2	Amerijet International	$31,115	$14.96	2
   3	Nordstrom	$30,460	$14.64	11
   4	McGee Air Services	$30,459	$14.64	5
   5	Alaska Airlines	$30,164	$14.50	20
   6	Envoy Air	$28,790	$13.84	143

4. Writing a station agent job description

   A good station agent job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a station agent job description:

   Station agent job description example

   McGee Air Services is looking for Baggage Handlers ( Station Agent) for our Paine Field Operations
   
   $17.64 per hour PLUS $1,000 Sign On Bonus
   
   Are you interested in working at the airport? Do you love working outdoors and being physically active? Looking for opportunities to advance your career? If so, look no further because we are looking for you! We are seeking energetic, dedicated team members to join our growing company as Baggage Handlers at the Paine Field Airport.
   
   Do you match this skillset?...
   
   This is a physically demanding job. In addition to loading and unloading the aircraft, you will perform a variety of tasks.
   
   * Operations of equipment such as tugs/tractors, belt loaders, and forklifts.
   * Working in an environment full of activity, fast-paced, and often noisy.
   * Safety is our number one concern, and we provide personal safety gear for use on the job.
   * Must comfortably, frequently, continuously and within short timelines: lift, carry, and move heavy items; work in cramped or high places; climb, bend, kneel, crawl, and stoop for extended periods of time; carry heavy items up and down stairs; push/pull loaded and empty carts; and stand for extended periods.
   
   The Benefits...
   
   * Insurance Package
   * Paid days off - holidays/personal/vacation/sick
   * Travel Privileges
   * Advancement Opportunities
   * Sign On Bonus
   * Quarterly Bonuses
   * Recognition programs and incentives
   
   We'd love if you have some of these...
   
   * Working a constant and quick pace for up to two consecutive hours
   * Able to work varied shifts, weekends, and holidays
   * Reliable attendance and punctuality
   * Obtaining and maintaining an airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting preferred
   * A valid driver's license with a good driving record required
   * Exceptional interpersonal skills with an ability to get along with others
   * Performing work according to set procedures
   * Anticipating the needs of others in a fast-paced environment
   * Understanding and ability to utilize electronic tools to interpret flight schedules and airline flight destination information
   * Performing basic mathematical functions (e.g., counting bags, verifying cargo weights)
   * Ability to give/receive oral instructions in English
   * Lifting up to 75 pounds on a frequent basis
   * High school diploma or equivalent preferred
   * Must be at least 18 years of age
   * Must have a valid driver's license and one of the following documents to be qualified for this position.
   * Original or certified copy of a birth certificate
   * Unexpired US Passport
   * Permanent Resident Card
   * Unexpired US Territory Passport and I-94
   
   Our Values...
   
   CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.
   
   McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.
   
   Equal Opportunity Employer/Veterans/Disabled
   
   McGee Air Services- An Alaska Airlines Company
   
   Airport, Permanent, Direct Hire Ramp

   Copy this example

   

5. Post your job

   To find station agents for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any station agents they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level station agents with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your station agent job on Zippia to find and recruit station agent candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit station agents, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new station agent

   Once you've found the station agent candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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