Station agent job description
Updated March 14, 2024
7 min read
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Example station agent requirements on a job description
Station agent requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in station agent job postings.
Sample station agent requirements
- High school diploma or equivalent
- Experience in customer service
- Ability to work flexible hours including weekends and holidays
- Excellent communication skills
- Ability to lift and move heavy luggage
Sample required station agent soft skills
- Strong problem-solving skills
- Ability to work calmly under pressure
- Ability to work in a team environment
- Attention to detail
- Positive attitude and friendly demeanor
Station agent job description example 1
McGee Air Services station agent job description
McGee Air Services is looking for Baggage Handlers ( Station Agent) for our Paine Field Operations
$17.64 per hour PLUS $1,000 Sign On Bonus
Are you interested in working at the airport? Do you love working outdoors and being physically active? Looking for opportunities to advance your career? If so, look no further because we are looking for you! We are seeking energetic, dedicated team members to join our growing company as Baggage Handlers at the Paine Field Airport.
Do you match this skillset?...
This is a physically demanding job. In addition to loading and unloading the aircraft, you will perform a variety of tasks.
* Operations of equipment such as tugs/tractors, belt loaders, and forklifts.
* Working in an environment full of activity, fast-paced, and often noisy.
* Safety is our number one concern, and we provide personal safety gear for use on the job.
* Must comfortably, frequently, continuously and within short timelines: lift, carry, and move heavy items; work in cramped or high places; climb, bend, kneel, crawl, and stoop for extended periods of time; carry heavy items up and down stairs; push/pull loaded and empty carts; and stand for extended periods.
The Benefits...
* Insurance Package
* Paid days off - holidays/personal/vacation/sick
* Travel Privileges
* Advancement Opportunities
* Sign On Bonus
* Quarterly Bonuses
* Recognition programs and incentives
We'd love if you have some of these...
* Working a constant and quick pace for up to two consecutive hours
* Able to work varied shifts, weekends, and holidays
* Reliable attendance and punctuality
* Obtaining and maintaining an airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting preferred
* A valid driver's license with a good driving record required
* Exceptional interpersonal skills with an ability to get along with others
* Performing work according to set procedures
* Anticipating the needs of others in a fast-paced environment
* Understanding and ability to utilize electronic tools to interpret flight schedules and airline flight destination information
* Performing basic mathematical functions (e.g., counting bags, verifying cargo weights)
* Ability to give/receive oral instructions in English
* Lifting up to 75 pounds on a frequent basis
* High school diploma or equivalent preferred
* Must be at least 18 years of age
* Must have a valid driver's license and one of the following documents to be qualified for this position.
* Original or certified copy of a birth certificate
* Unexpired US Passport
* Permanent Resident Card
* Unexpired US Territory Passport and I-94
Our Values...
CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.
McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.
Equal Opportunity Employer/Veterans/Disabled
McGee Air Services- An Alaska Airlines Company
Airport, Permanent, Direct Hire Ramp
$17.64 per hour PLUS $1,000 Sign On Bonus
Are you interested in working at the airport? Do you love working outdoors and being physically active? Looking for opportunities to advance your career? If so, look no further because we are looking for you! We are seeking energetic, dedicated team members to join our growing company as Baggage Handlers at the Paine Field Airport.
Do you match this skillset?...
This is a physically demanding job. In addition to loading and unloading the aircraft, you will perform a variety of tasks.
* Operations of equipment such as tugs/tractors, belt loaders, and forklifts.
* Working in an environment full of activity, fast-paced, and often noisy.
* Safety is our number one concern, and we provide personal safety gear for use on the job.
* Must comfortably, frequently, continuously and within short timelines: lift, carry, and move heavy items; work in cramped or high places; climb, bend, kneel, crawl, and stoop for extended periods of time; carry heavy items up and down stairs; push/pull loaded and empty carts; and stand for extended periods.
The Benefits...
* Insurance Package
* Paid days off - holidays/personal/vacation/sick
* Travel Privileges
* Advancement Opportunities
* Sign On Bonus
* Quarterly Bonuses
* Recognition programs and incentives
We'd love if you have some of these...
* Working a constant and quick pace for up to two consecutive hours
* Able to work varied shifts, weekends, and holidays
* Reliable attendance and punctuality
* Obtaining and maintaining an airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting preferred
* A valid driver's license with a good driving record required
* Exceptional interpersonal skills with an ability to get along with others
* Performing work according to set procedures
* Anticipating the needs of others in a fast-paced environment
* Understanding and ability to utilize electronic tools to interpret flight schedules and airline flight destination information
* Performing basic mathematical functions (e.g., counting bags, verifying cargo weights)
* Ability to give/receive oral instructions in English
* Lifting up to 75 pounds on a frequent basis
* High school diploma or equivalent preferred
* Must be at least 18 years of age
* Must have a valid driver's license and one of the following documents to be qualified for this position.
* Original or certified copy of a birth certificate
* Unexpired US Passport
* Permanent Resident Card
* Unexpired US Territory Passport and I-94
Our Values...
CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.
McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.
Equal Opportunity Employer/Veterans/Disabled
McGee Air Services- An Alaska Airlines Company
Airport, Permanent, Direct Hire Ramp
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Station agent job description example 2
Alaska Airlines station agent job description
**Company** Alaska Airlines
**Starting Rate**
USD $28.23/Hr.
**The Team**
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.
**Role Summary**
The Station Agent role works in a fast-paced environment performing both Customer Service and Ramp Service Agent functions, keeping flights running safely and smoothly. This role is responsible for assisting guests with travel needs at Alaska Airlines (AS). This is a union represented position.
**Key Duties**
+ Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
+ Responsible for servicing aircraft while on the ground, involving the loading, unloading, packing, and securing of cargo and equipment in aircraft.
+ Load and offload luggage and cargo with the use of conveyor belts or forklifts.
+ Transport luggage and cargo to various airport locations.
+ Maintain ramp and warehouse areas.
+ Marshal and push back aircraft.
+ Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
+ Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
+ Process and secure passenger luggage.
**Additional Details**
$1,000 Hiring Bonus: $500 paid out after 90 days, $500 paid out after 6 months of employment.
**Job-Specific Experience, Education & Skills**
**Required**
+ A minimum of 2 years of customer service or community service experience.
+ Valid driver's license.
+ Must be able to bend, stoop, squat, reach, and grasp.
+ Posses exceptional interpersonal and communication skills (e.g., verbal, written, listening).
+ Typing speed of at least 25 words per minute (WPM)
+ Flexibility to work varied shifts, weekends, holidays.
+ Ability to communicate in English.
+ Ability to obtain airport security clearance.
+ Ability to lift 75 lbs.
+ Ability to learn and operate a computerized reservation system.
+ Ability to anticipate needs in a fast-paced environment.
+ Ability to adapt to performing work according to set procedures.
+ Must have a good attendance and punctuality record.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the United States (US)
**Preferred**
+ Knowledge of operations with industrial equipment and previous experience
**Airport SIDA Badge Requirements**
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable
**Total Rewards**
_Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Medical, dental and vision benefits
+ 401k program with a company match up to 6%
+ Monthly incentive pay plan up to $150 per month
+ Annual incentive pay plan with a target 5% payout of annual earnings
+ Generous paid time off
+ Unlimited standby travel benefits on Alaska Airlines & Horizon Air
**FLSA Status** Non-Exempt
**Employment Type** Part-Time
**Regular/Temporary** Regular
**Apply by 7:00 PM Pacific Time on** 10/17/2022
**Location** King Salmon
**Equal Employment Opportunity** We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
**Requisition Type** Frontline
**I:** Y - FLA
**Job Locations** _USA-AK-King Salmon_
**Category** _Airports & Warehouse_
**Starting Rate**
USD $28.23/Hr.
**The Team**
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.
**Role Summary**
The Station Agent role works in a fast-paced environment performing both Customer Service and Ramp Service Agent functions, keeping flights running safely and smoothly. This role is responsible for assisting guests with travel needs at Alaska Airlines (AS). This is a union represented position.
**Key Duties**
+ Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
+ Responsible for servicing aircraft while on the ground, involving the loading, unloading, packing, and securing of cargo and equipment in aircraft.
+ Load and offload luggage and cargo with the use of conveyor belts or forklifts.
+ Transport luggage and cargo to various airport locations.
+ Maintain ramp and warehouse areas.
+ Marshal and push back aircraft.
+ Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
+ Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
+ Process and secure passenger luggage.
**Additional Details**
$1,000 Hiring Bonus: $500 paid out after 90 days, $500 paid out after 6 months of employment.
**Job-Specific Experience, Education & Skills**
**Required**
+ A minimum of 2 years of customer service or community service experience.
+ Valid driver's license.
+ Must be able to bend, stoop, squat, reach, and grasp.
+ Posses exceptional interpersonal and communication skills (e.g., verbal, written, listening).
+ Typing speed of at least 25 words per minute (WPM)
+ Flexibility to work varied shifts, weekends, holidays.
+ Ability to communicate in English.
+ Ability to obtain airport security clearance.
+ Ability to lift 75 lbs.
+ Ability to learn and operate a computerized reservation system.
+ Ability to anticipate needs in a fast-paced environment.
+ Ability to adapt to performing work according to set procedures.
+ Must have a good attendance and punctuality record.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the United States (US)
**Preferred**
+ Knowledge of operations with industrial equipment and previous experience
**Airport SIDA Badge Requirements**
Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable
**Total Rewards**
_Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Medical, dental and vision benefits
+ 401k program with a company match up to 6%
+ Monthly incentive pay plan up to $150 per month
+ Annual incentive pay plan with a target 5% payout of annual earnings
+ Generous paid time off
+ Unlimited standby travel benefits on Alaska Airlines & Horizon Air
**FLSA Status** Non-Exempt
**Employment Type** Part-Time
**Regular/Temporary** Regular
**Apply by 7:00 PM Pacific Time on** 10/17/2022
**Location** King Salmon
**Equal Employment Opportunity** We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
**Requisition Type** Frontline
**I:** Y - FLA
**Job Locations** _USA-AK-King Salmon_
**Category** _Airports & Warehouse_
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Updated March 14, 2024
Updated March 14, 2024