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Station agent skills for your resume and career

Updated January 8, 2025
3 min read
Station agent example skills
Below we've compiled a list of the most critical station agent skills. We ranked the top skills for station agents based on the percentage of resumes they appeared on. For example, 15.6% of station agent resumes contained loaders as a skill. Continue reading to find out what skills a station agent needs to be successful in the workplace.

15 station agent skills for your resume and career

1. Loaders

Here's how station agents use loaders:
  • Operated tugs, belt loaders, jet bridge and carts.
  • Operate heavy, motorized machinery/equipment including tugs, belt loaders, and proved de-icing services to the aircraft when needed.

2. Reservations

Here's how station agents use reservations:
  • Completed all necessary arrangements for accommodating passengers holding reservations, standby passengers, and their luggage.
  • Completed all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgrades.

3. Cushions

Here's how station agents use cushions:
  • Clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins.

4. Ground Operations

Here's how station agents use ground operations:
  • Enforced safety regulations while overseeing flight ground operations.
  • Station Agents perform a variety of tasks to keep our ground operations running smoothly, efficiently and on-time.

5. Eagle

Here's how station agents use eagle:
  • Assist Admiral Club associates with arrivals/departures for American/American Eagle Airlines.
  • Ground Security Coordinator and Complaints Resolution Official for American Eagle.

6. Belt Loaders

Here's how station agents use belt loaders:
  • Operated and fuel motorized equipment including cargo and belt loaders, lift trucks, ramp tractors and aircraft loading systems.
  • Drove/operated ramp equipment, including bag tugs, belt loaders, aircraft tow tractors and water and lavatory servicing vehicles

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7. Air Travel

Here's how station agents use air travel:
  • Promote and sell air travel with United Airlines.
  • Provided customer service to air travelers.

8. Envoy

Here's how station agents use envoy:
  • Worked nightshift on the ramp of Louisville International Airport for Envoy Airlines (a subsidiary of American Airlines).
  • Maintain airport security Stationing in planes Responsibility of passenger and employee safety Uphold professionalism of Envoy Operation of deicing truck

9. Issue Tickets

Here's how station agents use issue tickets:
  • Prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage and collect excess baggage fees.
  • Issue tickets, check baggage and collect excess baggage charges in accordance with tariff rules.

10. Bag Room

Here's how station agents use bag room:
  • Grab bags in the bag room for the correct flight and delivering them to the flight on time.
  • Transport between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipment.

11. Ramp Operations

Here's how station agents use ramp operations:
  • Station agent responsible for passenger ticketing, checking in, boarding, ramp operations, and aircraft servicing.
  • Performed customer service, ticket counter, gate and ramp operations, flight operations, and freight services.

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how station agents use customer service:
  • Act as a supervisor replacement for shift and actively delegated responsibilities and managed high volume issues within a customer service setting.
  • Provide high quality and empathetic customer service to effectively resolve customer complaints according to company procedures.

13. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how station agents use check-in:
  • Assist Passengers with Check-in process at counter and help load/unload baggage from airplane/coordinate baton rouge airport operations for American Airlines
  • Calculated, issued, and re-issued international tickets; prepared prepaid ticket-advice; fulfilled ticket counter and departure gate check-in duties.

14. Safety Equipment

Here's how station agents use safety equipment:
  • Hook up Ground Power Unit(GPU) to aircraft, chock wheels and set any required safety equipment on aircraft.
  • Explained the use of safety equipment and answered passengers' questions.

15. Overhead Bins

Here's how station agents use overhead bins:
  • Clean and service cabin interior, including overhead bins, cockpit, and lavatories.
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List of station agent skills to add to your resume

Station agent skills

The most important skills for a station agent resume and required skills for a station agent to have include:

  • Loaders
  • Reservations
  • Cushions
  • Ground Operations
  • Eagle
  • Belt Loaders
  • Air Travel
  • Envoy
  • Issue Tickets
  • Bag Room
  • Ramp Operations
  • Customer Service
  • Check-In
  • Safety Equipment
  • Overhead Bins
  • Unload Baggage
  • Issue Refunds
  • Unload Cargo
  • FAA
  • Air Cargo
  • De-icing
  • Weather Elements
  • Transport Cargo
  • Check Baggage
  • Ticket Counter
  • Ticket Sales
  • Customer Complaints
  • Security Searches
  • TSA
  • Safety Procedures
  • Security Checks
  • Ground Equipment
  • Baggage Service
  • Flight Operations
  • Unload Luggage
  • Security Procedures
  • AA
  • Dangerous Goods
  • Computer System
  • Seat Assignments
  • Station Equipment
  • Baggage Claims
  • Performance Issues
  • Direct Passengers
  • Aircraft Weight
  • Customer Issues

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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