Stax jobs - 21 jobs

Job DescriptionDescription: The VP, Security is a key executive leader responsible for advancing Stax's enterprise security posture across cloud infrastructure, applications, identity and access management, and compliance frameworks. This role oversees all security operations, vulnerability management, audit programs (PCI DSS, SOC 1, SOC 2), and the strategic integration of security tools and controls. The VP, Security directs cross-functional teams, establishes security governance, and ensures alignment between Technology, Engineering, IT, Product, and Compliance on security strategy and execution. This position requires executive presence, hands-on cloud security expertise, and demonstrated ability to manage complex security transformations and third-party vendor relationships. Responsibilities Compliance, Audit & GRC Leadership Own and oversee Stax's PCI DSS and SOC 2 audit programs, ensuring successful annual execution, evidence collection, and remediation planning in partnership with external auditors Lead implementation and oversight of the SOC 1 audit program (Budget allocated for 2026) and coordinate requirements across all relevant business units Establish and maintain comprehensive security governance frameworks aligned with PCI DSS, SOC 1, and SOC 2 requirements Drive continuous improvement in audit readiness, control testing, and documentation to reduce remediation cycles Serve as executive liaison to external auditors, ASVs, and compliance partners Cloud Security Architecture & AWS Governance Drive automation of security controls through Infrastructure-as-Code and AWS native capabilities Align AWS security posture with PCI encryption and network segmentation requirements Partner with Engineering and Cloud Architecture teams to embed security controls into CI/CD pipelines and deployment workflows Security Operations & Threat Detection Direct Security Operations Center (SOC) activities and incident response programs, including: Splunk for SIEM, log analytics, and security event management, CrowdStrike for endpoint detection and response (EDR) and threat hunting, ReliaQuest for managed security services and SOC expansion, Cloudflare for DDoS mitigation, WAF, and perimeter security Ensure continuous improvement in detection capabilities, response playbooks, and mean-time-to-respond metrics Oversee Security Operations team (Jose Alvarado lead) and secure additional resources as needed for scaling operations Maintain operational readiness and cross-training across Splunk, CrowdStrike, ReliaQuest, and Cloudflare platforms Vulnerability Management & Remediation Oversee comprehensive vulnerability management program using: Tenable for external vulnerability scans (ASV) to ensure PCI compliance, Qualys for enterprise internal vulnerability scanning and analysis, AWS Inspector for cloud-native vulnerability discovery, Snyk for Software Composition Analysis (SCA) and source code vulnerability detection, SonarQube for static application security testing (SAST) and code quality analysis, Aikido for runtime application security and CI/CD pipeline integration Monitor and report on vulnerability metrics, including remediation coverage across Stax Bill, BlockChyp, and other key platforms Implement blocking policies for critical vulnerabilities in deployment pipelines (in coordination with Aikido rollout) Ensure remediation accountability across CMD teams and engineering organizations Identity, Access & Authentication Own Okta security posture and oversee all Okta upgrade initiatives, including: Okta FastPass passwordless authentication rollout and adoption, Okta governance and access control policy enforcement, Coordination of PCI requirements with IT and Compliance teams Establish and enforce least-privilege access principles across all systems and cloud environments Partner with IT to maintain Okta security hardening and MFA enforcement Application & Code Security Oversee GitHub Enterprise security transition to CMD team, ensuring: Code repository security controls and access governance remain aligned with compliance, Executive sponsorship for budget, training, and organizational adoption Drive integration of security scanning tools into CI/CD pipelines: Snyk for dependency and composition analysis, SonarQube for SAST and code quality, Human Security for secrets detection and protection, Aikido for runtime protection and deployment gating Ensure all security scanning policies and deployment gates are enforced and monitored Endpoint, Mobile & Data Protection Own endpoint and device security strategy, including: CrowdStrike for EDR and continuous endpoint monitoring, Jamf for mac OS device management and compliance enforcement, Microsoft Intune for Windows and mobile device management, Security policy enforcement and remote wipe capabilities Oversee Mimecast email security and cross-train teams on operations and threat handling Lead Zscaler DLP rollout and data loss prevention capabilities across the organization Manage VDI security strategy and access controls for sensitive environments Network & Physical Security Lead Network Hardening (Portnox) project through legal review and coordinate rollout with IT teams Provide executive sponsorship and direction for Orlando Office Access Control implementation Own perimeter security strategy using Cloudflare, AWS WAF, and AWS Shield Advanced Security Awareness & Training Direct KnowBe4 security awareness and phishing campaign program Ensure annual security training compliance across all employees in partnership with HR Establish metrics for phishing click rates, training completion, and user security awareness improvement Netskope & Advanced Network Security Oversee Netskope Zero Trust Network Access rollout: Coordinate resume of rollout across Engineering, QA, and Executive teams, Work with executive sponsors to unblock adoption challenges, Align Netskope security policies with zero-trust access principles Human Security & Application Integrity Oversee Human Security rollout across development applications and infrastructure Coordinate rollout completion to BlockChyp and other remaining applications Leverage Human Security for secrets management and insider threat prevention Team Leadership & Development Build and lead a high-performing security team spanning Cloud Security, Application Security, Security Operations, Vulnerability Management, and Governance, Risk & Compliance (GRC) Establish clear accountability, KPIs, and career development paths for team members Conduct regular one-on-ones, mentoring, and performance management Foster a culture of proactive security and compliance across the organization Represent security at executive and board-level discussions and strategy sessions Key Relationships & Stakeholder Management Chief Technology Officer (CTO): Direct reporting relationship; executive alignment on security strategy and resource needs CMD Team: Oversee GitHub Enterprise transition, coordinate SCA/SAST tool integration VP Finance: Budget planning, vendor negotiations, and compliance-related spending Chief Compliance Officer / Audit: Partner on PCI, SOC 1, SOC 2 program execution and external auditor coordination HR: Security awareness training, phishing program coordination, and employee onboarding security Personal Attributes Strategic thinker with ability to translate security requirements into operational execution Strong analytical and problem-solving skills Results-oriented and metrics-driven in approach to security improvement Excellent written and verbal communication skills Ability to influence without direct authority across Technology, Engineering, and Business teams Comfort with ambiguity and ability to drive clarity and alignment Passion for continuous learning in rapidly evolving security landscape Core Competencies Executive Leadership: Strategic planning, team building, and organizational influence Cloud Security Architecture: AWS infrastructure, identity, and data protection Compliance & GRC: PCI DSS, SOC 2, audit readiness, and control frameworks Security Operations: Incident response, threat detection, and 24/7 operations management Vulnerability Management: Assessment, remediation, and risk prioritization Stakeholder Management: Executive communication, vendor relationships, and cross-functional alignment Technical Depth: Hands-on knowledge of security tools, cloud platforms, and infrastructure Compensation & Benefits Salary: Competitive, based on experience and qualifications Benefits: Comprehensive benefits package including health insurance, 401(k), Open PTO, professional development budget Professional Development: Budget for certifications, conferences, and training Work Environment & Expectations In office, Orlando, FL. preferred. May require on-call support during security incidents or critical system events Travel for industry conferences, audits, and vendor meetings (estimated 5-10% annually) Flexibility to respond to emerging security threats and compliance requirements outside standard business hours when needed Requirements: 10+ years in enterprise or cloud security leadership roles Minimum 5 years in a Vice President, Director, or equivalent executive-level security position Demonstrated expertise managing AWS security services and cloud-native threat detection (GuardDuty, Security Hub, WAF, Shield) Proven track record successfully leading PCI DSS and SOC 2 compliance programs through audit cycles Experience building, leading, and scaling security teams (minimum 5 people) Strong understanding of vulnerability management, remediation workflows, and security metrics Demonstrated ability to manage complex security tool integrations and multi-vendor environments Executive presence and communication skills for board-level presentations and stakeholder alignment Required Knowledge Deep technical knowledge of SIEM platforms (Splunk preferred) and SOC operations Familiarity with identity and access management (Okta, Azure AD, or equivalent) Understanding of Zero Trust architecture and network access controls Knowledge of endpoint security and EDR platforms (CrowdStrike preferred) Experience with application security tools and CI/CD pipeline security PCI DSS compliance requirements and audit frameworks SOC 2 Type II audit requirements and control frameworks AWS IAM, networking, encryption, and infrastructure security best practices Preferred Certifications CISSP (Certified Information Systems Security Professional) CISM (Certified Information Security Manager) AWS Certified Security - Specialty CCSK (Certified Cloud Security Knowledge) PCI Qualified Security Assessor (QSA) or related compliance certification

Job DescriptionDescription: The Billing Manager is responsible for overseeing and executing all billing operations across the organization. This role ensures the timely and accurate invoicing of customers, merchants, and strategic partners, while also driving efficient payment processing and reconciliation activities. The Billing Manager maintains a robust and organized financial record-keeping system and is accountable for upholding billing accuracy, compliance, and operational excellence. In addition to managing daily workflows, the Billing Manager provides leadership and direction to a small team of 1-2 billing professionals, fostering a collaborative and high-performance environment. This role also serves as a key point of contact for customers, merchants, and partners, proactively addressing inquiries, resolving discrepancies, and ensuring all payment timelines and service expectations are consistently met. Key Responsibilities & Objectives Maintains an accurate, compliant, and up-to-date billing system to support organizational financial operations Develops, implements, and updates billing policies and standard operating procedures (SOPs) to ensure consistency and operational excellence. Monitors end-to-end invoicing and collection processes, including issuing dunning notices to merchants and partners for failed or overdue payments. Reviews, approves, and processes refunds and credits in accordance with company guidelines. Serves as a primary point of contact for customer inquiries, proactively resolving billing discrepancies and collaborating with internal teams to maintain accurate financial records. Negotiates payment terms and resolutions with customers and merchants in situations involving delayed or outstanding payments. Completes all required reporting activities within established deadlines, ensuring data accuracy and transparency. Maintains comprehensive records of invoices, deposits, communications, and all documentation related to payment collection. Monitors customer account activity to identify non-payments, delayed payments, and irregularities, taking appropriate action as needed. Trains, mentors, and supports staff members within the billing department, fostering a knowledgeable and efficient team environment. Requirements: 2-3 years of experience in payments, fintech, or a related financial operations environment. Strong problem-solving, analytical, and decision-making abilities, with a focus on continuous improvement and process optimization. Demonstrated attention to detail and a commitment to accuracy in all aspects of work. Experience managing or contributing to projects, including coordinating tasks, timelines, and stakeholders. Ability to work independently while maintaining a high level of ownership and accountability. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Thrives in a fast-paced, dynamic environment with shifting priorities and multiple concurrent initiatives. Prior experience working across multiple entities and systems, with the ability to navigate and reconcile complex operational workflows.

Full-time Description As a Cloud Engineer, you'll help design, automate, and optimize cloud infrastructure supporting our products and internal systems. You'll work alongside talented engineers across Security, Quality Assurance, and Application teams to keep our systems fast, reliable, and secure. Our tech stack includes: Governance: Control Tower (70+ AWS Accounts), Identity Center + OIDC, SCPs Hosting Services: ECS on Fargate, EC2, Lambda Storage: S3, RDS, Aurora, DynamoDB Data Visualization & Processing: Athena, Glue, Kinesis, QuickSight Security Tooling: Security Hub, GuardDuty, Inspector, Splunk Networking: AWS Transit Gateway (Hub and Spoke Network), Palo Alto CN NGFWs, AWS WAF Infrastructure as Code: CDK (TypeScript), Terraform CI/CD: GitHub Actions, Bitbucket Pipelines What You'll Do Design, build, and maintain AWS infrastructure with scalability, reliability, and cost efficiency in mind Develop and maintain Infrastructure as Code (IaC) using CDK and Terraform Partner with Product and Application teams to support cloud-native architectures and deployments Monitor and optimize system performance, uptime, and cost Strengthen our cloud security posture and automate compliance where possible Troubleshoot and resolve issues across complex distributed environments Collaborate closely with QA, Security, and Application teams to streamline cloud workflows Requirements 3-5 years of experience managing and engineering solutions in AWS Strong understanding of core AWS services (ECS, EC2, Lambda, RDS, S3, IAM, etc.)• Hands-on experience with Terraform or AWS CDK High level of proficiency in scripting or programming (Python, TypeScript, Bash, etc.) Solid understanding of networking concepts and cloud security best practices Experience with CI/CD tooling such as GitHub Actions or Bitbucket Pipelines Nice-to-Haves AWS Certifications (Solutions Architect, SysOps, or DevOps Engineer) Experience with observability tooling (CloudWatch, Datadog, Splunk, OpenTelemetry) Knowledge of security principles such as Zero Trust Architecture (ZTA) and Principle of Least Privilege (PoLP) Familiarity with encryption strategies for data at rest and in transit (e.g., KMS, TLS, customer-managed keys, envelope encryption) Awareness of compliance frameworks (PCI-DSS, SOC 2, HIPAA) and how they affect data platform design

Full-time Description As a Principal Database Engineer, you will set the technical direction for our database platforms and partner with engineering teams to ensure scalability, reliability, security, and cost efficiency. This is not a traditional DBA role. Instead, you will design, build, and automate cloud-native database solutions that power our products and internal systems at scale. You will join our Database Engineering team and act as a senior technical leader, hands-on with architecture and automation, while also mentoring others and influencing how we approach data infrastructure across the company. What You'll Do Own the data platform: Design, implement, and evolve database systems (Aurora, RDS, Redshift, etc.) that meet performance, resiliency, and compliance requirements. Automate relentlessly: Build infrastructure-as-code, CI/CD pipelines for database changes, and self-service tooling for developers. Enable scalability: Architect solutions that support growth, high availability, and disaster recovery in a multi-account AWS environment. Champion observability: Implement monitoring, alerting, and performance tuning strategies to ensure proactive issue detection and resolution. Collaborate cross-functionally: Partner with application engineers, cloud engineers, and security to align database practices with organizational goals. Drive modernization: Lead the migration from legacy systems to cloud-first platforms, ensuring minimal disruption and long-term maintainability. Mentor and guide: Elevate the skills of the Database Engineering team, sharing best practices and setting technical standards. Requirements Proven experience as a Senior or Principal Database Engineer with expertise in multiple cloud-native databases (MySQL [Primary Focus], Oracle, SQL Server, PostgreSQL) Strong hands-on skills with AWS data services (Aurora, Redshift, RDS, S3). Deep understanding of database performance, query optimization, indexing, partitioning, and replication strategies. Strong background in automation and infrastructure-as-code (Terraform, CloudFormation, or CDK). Proficiency in at least one of the following languages: TypeScript, Python, C#, or Go, with the ability to navigate existing codebases and build new tooling for deployment as standalone applications or serverless functions (e.g., AWS Lambda). Experience with observability stacks (Datadog, CloudWatch, or similar). Strong grasp of security, compliance, and cost optimization in cloud environments. Excellent collaboration and communication skills. Nice-to-Haves Experience with user access management systems (SSO, SCIM, SAML, OIDC) Exposure to data pipelines, ETL, or event-driven architectures (Kinesis, Kafka). Knowledge of security principles such as Zero Trust Architecture (ZTA) and Principle of Least Privilege (PoLP) Familiarity with encryption strategies for data at rest and in transit (e.g., KMS, TLS, customer-managed keys, envelope encryption) Awareness of compliance frameworks (PCI-DSS, SOC 2, HIPAA) and how they affect data platform design

The Director, Payment Operations is a strategic, hands-on execution role, ideal for a leader who thrives in building structure, driving improvement initiatives, and harnessing technology (including AI) to elevate customer, partner, and internal experiences. Success in this role will be determined by the velocity, quality and scale of the payment operation teams' implementation and support of new projects, feature releases, product launches and cross-functional objectives. You'll work cross-functionally with Finance, Risk, Engineering, Customer Experience, and Partner Success to design, implement, and refine operational processes that ensure reliability, scalability, and exceptional service delivery. Additionally, you will work with the Payment Operations team to prepare for any upcoming changes, solicit feedback, and ensure the necessary tools are provided to successfully support them. Key Responsibilities & Objectives Act as a strategic and operational partner to the VP of Payment Operations in shaping the vision, roadmap, and priorities for the payments operations organization. Lead and execute critical projects to improve operational performance, automate workflows, and enhance scalability. Architect and execute against a best-in-class customer experience Scope new or changing processes, create project plans and work with the team to oversee execution Closely monitor and report on project updates, sharing key timelines and actively monitoring deliverables Work with team to continually improve merchant and partner hand-offs from Sales, Commercial, and Underwriting to reduce controllable attrition Recognize trends and seek feedback from internal and end users on: gaps post new launch of initiatives desired product and feature updates interactions with internal teams Consistently bring creative ideas to leadership on how to improve the end user experience either through cost-saving measures or experience enhancements Maintain control of complex issues, gathering information for escalation and strategies for resolution Audit documentation to ensure resources and processes for the team are available and current Execute on vision and future direction for the payment ops team through long-term strategic planning, while executing on near-term objectives and milestones Assist with budgeting and managing operations in accordance with established fiscal parameters Requirements 5-7 years of payments/Fintech experience in an operations role Strong project management, organizational, and communication skills with the ability to influence across teams and levels Excellent problem solving, analytical and decision-making skills Understanding of planning frameworks and methods Shows flexibility and always goes the extra mile to meet the needs of the business, Partner and client Commitment and self-motivation to work within deadlines with minimum supervision Deeply analytical by nature, questioning that which cannot be proven Knowledge of relevant payments processes, products and regulations Solution -oriented, with the ability to think strategically and creatively while making decisions Comfortable in a fast-paced, evolving environment with competing priorities.

Full-time Description As a Product Manager for Payment Processing, you will play a critical role in building the payment tools that our partners and customers rely on. Your work will ensure our platform not only meets market demands but also adheres to the rigorous and ever-evolving standards set by card brands. We're looking for an experienced Product Manager who understands that successful payment systems are built on a foundation of reliability and compliance. You'll be responsible for identifying opportunities for platform enhancement while ensuring that all changes align with crucial regulatory and card brand requirements. This includes proactively managing the bi-annual card brand enhancements and other mandates from networks like Visa, Mastercard, and American Express. These initiatives are complex, cross-functional, and essential to our business. You will own the entire lifecycle of these projects, ensuring our platform remains secure and compliant. What You'll Do Create the plan: Develop and put into action a clear plan for our payment processing tools, integrating company goals with compliance objectives and market needs, including bi-annual card brand enhancements. Understand the market: Continuously monitor payment trends, emerging opportunities, and competitive activities to inform product decisions and prioritize features, always considering compliance and regulatory adherence. Cross-Functional Collaboration: Partner with engineering, operations, risk, compliance, and legal teams to define product requirements and prioritize features for a compliant and secure platform. Roadmap Ownership & Communication: Manage the development roadmap for payment processing compliance, clearly communicating priorities, timelines, and milestones to stakeholders, especially regarding bi-annual card brand enhancements. Compliance & Risk Mitigation: Lead efforts in payment approval and security risk management, spearheading all bi-annual card brand updates to ensure full product compliance with network rules and security standards. Performance Tracking & Improvement: Establish and monitor KPIs, focusing on payment acceptance rates and system reliability, to continuously improve payment processing tools. Build relationships: Cultivate strong relationships with internal and external stakeholders, including customers, partners, and key vendors, to gather feedback and align product plans, particularly on compliance and security. Requirements 3+ years of progressive product management experience, ideally with a focus on payment processing, including building, launching, and scaling platforms while navigating card brand enhancements and compliance mandates. Deep technical understanding of payment processing flows (authorization, capture, settlement, reconciliation, fraud prevention, tokenization, recurring payments) and essential experience with card payment methods and PCI DSS compliance. Exceptional ability to bridge business and technology, collaborating effectively with engineering, operations, risk, compliance, and legal teams to drive product development and ensure regulatory adherence. Strong analytical mindset, leveraging data-driven insights to inform product decisions, identify opportunities, and optimize performance. Experience with user behavior analytics and advanced product analysis tools is essential. Superior communication and interpersonal skills, influencing stakeholders at all levels, presenting complex technical and compliance concepts clearly, and driving consensus across cross-functional teams. Bachelor's degree in Computer Science, Engineering, or a related technical field. Proactive, hands-on problem-solver with a passion for disrupting the payments industry while prioritizing platform stability and compliance.

As our Lead Software Engineer, you will own the architectural vision and technical strategy for the entire Stax mobile ecosystem. This is a hands-on role for a leader passionate about user experience and cutting-edge technology. You will not only develop our core apps, SDKs, and device integrations, but also mentor a talented team, empowering them to build solutions that are critical to our business goals. Key Responsibilities & Objectives Architect, develop, and maintain Stax's core mobile product offerings, including the 'Stax Pay' apps (iOS/Android), public-facing payment SDKs (Kotlin/Swift), and payment terminal integrations. Act as the key technical partner for product teams to architect and deliver new features across our mobile, card reader, and terminal platforms. Drive integrations with Android-based hardware devices and ensure seamless performance across environments. Enhance and support mobile-centric technologies including tokenization scripts, backend services, and terminal customizations. Define and champion the coding standards, architectural patterns, and best practices that ensure quality and consistency across all mobile development. Mentor and guide engineers across teams on mobile platform technologies and SDK usage. Maintain and continuously improve developer documentation for SDKs and integrations. Translate business requirements into technical specifications, collaborating with product managers and external partners to define roadmaps and ensure alignment. Own the end-to-end mobile app distribution process, from publishing and updates to managing all interactions with the Apple App Store and Google Play Store review teams. Requirements Bachelor's degree in Computer Science or equivalent practical experience. 7+ years of professional mobile development, with deep expertise in Android (Kotlin) or iOS (Swift) and strong proficiency in the other. 3+ years of experience working on a mobile product that served at least tens of thousands of weekly active users. A minimum of 2 years in a technical leadership role (e.g., Project Lead, Senior Engineer with mentorship duties) overseeing complex, multi-layered mobile projects. Experience leading or mentoring teams in SDK and mobile platform development. Track record of managing widely distributed SDKs with versioning, backward compatibility, and developer adoption in mind. Familiarity with mobile app distribution processes and review team interactions for both Apple App Store and Google Play Store. Experience managing platform-specific capabilities that cross-platform frameworks cannot fully support, such as Bluetooth permissions, networking, background services, push notifications, and secure storage. Strong expertise with at least one mobile package manager (e.g., Cocoapods for iOS or Maven Central/Gradle for Android) to support SDK commercialization and distribution. Proven ability to foster a collaborative and supportive team environment through empathetic leadership, mentorship, and constructive feedback, as demonstrated by professional references from former colleagues. Strong problem-solving skills and demonstrated ability to work across diverse technologies. Preferred Qualifications Experience integrating with Android-based payment terminals (e.g., Dejavoo, Verifone). Background in FinTech or payments technology. Familiarity with Cocoapods, CI/CD pipelines (Gradle, Fastlane), and Firebase (e.g., push notifications). Familiarity with mobile testing frameworks and developer experience tooling. 2+ years of experience with frontend or backend JavaScript/TypeScript applications. Why You'll Love Working at Stax Impact: You'll be at the heart of our mobile strategy, building technology that directly empowers merchants to run their businesses. This is a highly impactful and meaningful domain, as our product is core to the day-to-day operations of our users. Growth: We're committed to your professional development with opportunities to learn new technologies and take on greater leadership responsibilities. Culture: Join a collaborative, innovative, and supportive team that values curiosity and a passion for building great software.

Full-time Description The Billing Manager is responsible for overseeing and executing all billing operations across the organization. This role ensures the timely and accurate invoicing of customers, merchants, and strategic partners, while also driving efficient payment processing and reconciliation activities. The Billing Manager maintains a robust and organized financial record-keeping system and is accountable for upholding billing accuracy, compliance, and operational excellence. In addition to managing daily workflows, the Billing Manager provides leadership and direction to a small team of 1-2 billing professionals, fostering a collaborative and high-performance environment. This role also serves as a key point of contact for customers, merchants, and partners, proactively addressing inquiries, resolving discrepancies, and ensuring all payment timelines and service expectations are consistently met. Key Responsibilities & Objectives Maintains an accurate, compliant, and up-to-date billing system to support organizational financial operations Develops, implements, and updates billing policies and standard operating procedures (SOPs) to ensure consistency and operational excellence. Monitors end-to-end invoicing and collection processes, including issuing dunning notices to merchants and partners for failed or overdue payments. Reviews, approves, and processes refunds and credits in accordance with company guidelines. Serves as a primary point of contact for customer inquiries, proactively resolving billing discrepancies and collaborating with internal teams to maintain accurate financial records. Negotiates payment terms and resolutions with customers and merchants in situations involving delayed or outstanding payments. Completes all required reporting activities within established deadlines, ensuring data accuracy and transparency. Maintains comprehensive records of invoices, deposits, communications, and all documentation related to payment collection. Monitors customer account activity to identify non-payments, delayed payments, and irregularities, taking appropriate action as needed. Trains, mentors, and supports staff members within the billing department, fostering a knowledgeable and efficient team environment. Requirements 2-3 years of experience in payments, fintech, or a related financial operations environment. Strong problem-solving, analytical, and decision-making abilities, with a focus on continuous improvement and process optimization. Demonstrated attention to detail and a commitment to accuracy in all aspects of work. Experience managing or contributing to projects, including coordinating tasks, timelines, and stakeholders. Ability to work independently while maintaining a high level of ownership and accountability. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Thrives in a fast-paced, dynamic environment with shifting priorities and multiple concurrent initiatives. Prior experience working across multiple entities and systems, with the ability to navigate and reconcile complex operational workflows.

Job DescriptionDescription: As a Principal Database Engineer, you will set the technical direction for our database platforms and partner with engineering teams to ensure scalability, reliability, security, and cost efficiency. This is not a traditional DBA role. Instead, you will design, build, and automate cloud-native database solutions that power our products and internal systems at scale. You will join our Database Engineering team and act as a senior technical leader, hands-on with architecture and automation, while also mentoring others and influencing how we approach data infrastructure across the company. What You'll Do Own the data platform: Design, implement, and evolve database systems (Aurora, RDS, Redshift, etc.) that meet performance, resiliency, and compliance requirements. Automate relentlessly: Build infrastructure-as-code, CI/CD pipelines for database changes, and self-service tooling for developers. Enable scalability: Architect solutions that support growth, high availability, and disaster recovery in a multi-account AWS environment. Champion observability: Implement monitoring, alerting, and performance tuning strategies to ensure proactive issue detection and resolution. Collaborate cross-functionally: Partner with application engineers, cloud engineers, and security to align database practices with organizational goals. Drive modernization: Lead the migration from legacy systems to cloud-first platforms, ensuring minimal disruption and long-term maintainability. Mentor and guide: Elevate the skills of the Database Engineering team, sharing best practices and setting technical standards. Requirements: Proven experience as a Senior or Principal Database Engineer with expertise in multiple cloud-native databases (MySQL [Primary Focus], Oracle, SQL Server, PostgreSQL) Strong hands-on skills with AWS data services (Aurora, Redshift, RDS, S3). Deep understanding of database performance, query optimization, indexing, partitioning, and replication strategies. Strong background in automation and infrastructure-as-code (Terraform, CloudFormation, or CDK). Proficiency in at least one of the following languages: TypeScript, Python, C#, or Go, with the ability to navigate existing codebases and build new tooling for deployment as standalone applications or serverless functions (e.g., AWS Lambda). Experience with observability stacks (Datadog, CloudWatch, or similar). Strong grasp of security, compliance, and cost optimization in cloud environments. Excellent collaboration and communication skills. Nice-to-Haves Experience with user access management systems (SSO, SCIM, SAML, OIDC) Exposure to data pipelines, ETL, or event-driven architectures (Kinesis, Kafka). Knowledge of security principles such as Zero Trust Architecture (ZTA) and Principle of Least Privilege (PoLP) Familiarity with encryption strategies for data at rest and in transit (e.g., KMS, TLS, customer-managed keys, envelope encryption) Awareness of compliance frameworks (PCI-DSS, SOC 2, HIPAA) and how they affect data platform design

The Director, Product Operations is a high-impact, strategic Individual Contributor (IC) responsible for driving the connective framework between Product, Engineering, and customer-facing teams. This role is essential in enabling our teams to deliver value to customers faster and with greater consistency. You will act as a force multiplier for the Product organization, enabling Product Managers to excel at building world-class products by managing the processes, insights, and governance frameworks. You will establish the foundational processes, tools, and strategies that empower our organization to bring best-in-class products to market. This includes ensuring our product development lifecycle is efficient, scalable, and fully aligned with business readiness for every launch. As a strategic partner to the SVP Product and cross-functional teams, you will directly influence how our entire organization operates and scales product delivery. What You'll Do 1. Strategic Planning & Operating Model Excellence Own the Product Operating Model: Design, document, and relentlessly enforce the product development lifecycle, ensuring consistency and adherence across all product lines from ideation through deprecation. Run Planning Cycles: Facilitate and run core strategic ceremonies, including quarterly product planning sessions, and manage the processes for intake, assessment, and prioritization of product initiatives. Codify Standards: Formalize the artifacts (e.g., product requirements templates, launch checklists) and ceremonies (meetings, reviews) that promote best practices across the Product organization. Executive Efficiency: Support the product leadership team to prioritize time and investment, providing efficient reporting and clear, actionable outcomes. 2. Performance Measurement & Financial Analysis Define Success Metrics: Partner with Product Managers to define, implement, and monitor key product metrics and KPIs that accurately measure product health, feature adoption, and business success. Drive Data Consistency: Standardize the collection, tracking, and reporting of product performance data, rolling up key metrics across the entire product organization for senior leadership review. Facilitate Prioritization Decisions: Facilitate informed investment decisions by assisting Product Managers and cross-functional partners with financial analysis (e.g., ROI, cost-benefit) to support senior leadership in prioritizing initiatives. 3. Cross-Product Accountability & Launch Readiness Manage Complex Initiatives: Provide direct operational support and governance for complex, cross-product initiatives that require significant coordination between multiple Product teams and stakeholders. Ensure GTM Readiness: Partner with Product Managers and GTM functions (Commercialization, Product Marketing, etc) so that products are operationally, commercially, and technically ready for launch (including technical documentation, support models, training, and sales enablement). Hold Stakeholders Accountable: Implement and maintain a clear accountability framework for launch execution, ensuring all teams meet their commitments for bringing these complex initiatives to market. Requirements Education: Bachelor's degree or equivalent practical experience. Experience: 7+ years of progressive experience in an operational, strategic, or product-focused role, demonstrating senior-level process ownership and strategic impact as an Individual Contributor. Relevant Backgrounds: Prior experience in Product Management, Technical Program Management, Management Consulting (focused on operations/strategy), Chief of Staff (Product/Engineering), or dedicated Product Operations is highly relevant. Domain Expertise: Deep understanding of the FinTech, Payments, or integrated commerce ecosystem would be highly beneficial but is not required. Tools & Systems: Expert familiarity with Jira, Confluence, and other collaboration tools required for roadmap management and centralized product knowledge. Experience working with AI tools (e.g., knowledge base automation, generative AI for documentation) is a plus. Methodology: Proven ability to drive processes in a fast-paced Agile methodology environment. Process Leadership: Demonstrated ability to design, implement, and scale end-to-end operational processes that improve speed and consistency. Communication & Influence: Exceptional cross-functional communication and stakeholder management skills, with the ability to influence senior leaders across Engineering, Sales, and Finance.

As a Product Manager for Payment Processing, you will play a critical role in building the payment tools that our partners and customers rely on. Your work will ensure our platform not only meets market demands but also adheres to the rigorous and ever-evolving standards set by card brands. We're looking for an experienced Product Manager who understands that successful payment systems are built on a foundation of reliability and compliance. You'll be responsible for identifying opportunities for platform enhancement while ensuring that all changes align with crucial regulatory and card brand requirements. This includes proactively managing the bi-annual card brand enhancements and other mandates from networks like Visa, Mastercard, and American Express. These initiatives are complex, cross-functional, and essential to our business. You will own the entire lifecycle of these projects, ensuring our platform remains secure and compliant. What You'll Do Create the plan: Develop and put into action a clear plan for our payment processing tools, integrating company goals with compliance objectives and market needs, including bi-annual card brand enhancements. Understand the market: Continuously monitor payment trends, emerging opportunities, and competitive activities to inform product decisions and prioritize features, always considering compliance and regulatory adherence. Cross-Functional Collaboration: Partner with engineering, operations, risk, compliance, and legal teams to define product requirements and prioritize features for a compliant and secure platform. Roadmap Ownership & Communication: Manage the development roadmap for payment processing compliance, clearly communicating priorities, timelines, and milestones to stakeholders, especially regarding bi-annual card brand enhancements. Compliance & Risk Mitigation: Lead efforts in payment approval and security risk management, spearheading all bi-annual card brand updates to ensure full product compliance with network rules and security standards. Performance Tracking & Improvement: Establish and monitor KPIs, focusing on payment acceptance rates and system reliability, to continuously improve payment processing tools. Build relationships: Cultivate strong relationships with internal and external stakeholders, including customers, partners, and key vendors, to gather feedback and align product plans, particularly on compliance and security. Requirements 3+ years of progressive product management experience, ideally with a focus on payment processing, including building, launching, and scaling platforms while navigating card brand enhancements and compliance mandates. Deep technical understanding of payment processing flows (authorization, capture, settlement, reconciliation, fraud prevention, tokenization, recurring payments) and essential experience with card payment methods and PCI DSS compliance. Exceptional ability to bridge business and technology, collaborating effectively with engineering, operations, risk, compliance, and legal teams to drive product development and ensure regulatory adherence. Strong analytical mindset, leveraging data-driven insights to inform product decisions, identify opportunities, and optimize performance. Experience with user behavior analytics and advanced product analysis tools is essential. Superior communication and interpersonal skills, influencing stakeholders at all levels, presenting complex technical and compliance concepts clearly, and driving consensus across cross-functional teams. Bachelor's degree in Computer Science, Engineering, or a related technical field. Proactive, hands-on problem-solver with a passion for disrupting the payments industry while prioritizing platform stability and compliance.

Job DescriptionDescription: As a Cloud Engineer, you'll help design, automate, and optimize cloud infrastructure supporting our products and internal systems. You'll work alongside talented engineers across Security, Quality Assurance, and Application teams to keep our systems fast, reliable, and secure. Our tech stack includes: Governance: Control Tower (70+ AWS Accounts), Identity Center + OIDC, SCPs Hosting Services: ECS on Fargate, EC2, Lambda Storage: S3, RDS, Aurora, DynamoDB Data Visualization & Processing: Athena, Glue, Kinesis, QuickSight Security Tooling: Security Hub, GuardDuty, Inspector, Splunk Networking: AWS Transit Gateway (Hub and Spoke Network), Palo Alto CN NGFWs, AWS WAF Infrastructure as Code: CDK (TypeScript), Terraform CI/CD: GitHub Actions, Bitbucket Pipelines What You'll Do Design, build, and maintain AWS infrastructure with scalability, reliability, and cost efficiency in mind Develop and maintain Infrastructure as Code (IaC) using CDK and Terraform Partner with Product and Application teams to support cloud-native architectures and deployments Monitor and optimize system performance, uptime, and cost Strengthen our cloud security posture and automate compliance where possible Troubleshoot and resolve issues across complex distributed environments Collaborate closely with QA, Security, and Application teams to streamline cloud workflows Requirements: 3-5 years of experience managing and engineering solutions in AWS Strong understanding of core AWS services (ECS, EC2, Lambda, RDS, S3, IAM, etc.)• Hands-on experience with Terraform or AWS CDK High level of proficiency in scripting or programming (Python, TypeScript, Bash, etc.) Solid understanding of networking concepts and cloud security best practices Experience with CI/CD tooling such as GitHub Actions or Bitbucket Pipelines Nice-to-Haves AWS Certifications (Solutions Architect, SysOps, or DevOps Engineer) Experience with observability tooling (CloudWatch, Datadog, Splunk, OpenTelemetry) Knowledge of security principles such as Zero Trust Architecture (ZTA) and Principle of Least Privilege (PoLP) Familiarity with encryption strategies for data at rest and in transit (e.g., KMS, TLS, customer-managed keys, envelope encryption) Awareness of compliance frameworks (PCI-DSS, SOC 2, HIPAA) and how they affect data platform design

The Billing Manager is responsible for overseeing and executing all billing operations across the organization. This role ensures the timely and accurate invoicing of customers, merchants, and strategic partners, while also driving efficient payment processing and reconciliation activities. The Billing Manager maintains a robust and organized financial record-keeping system and is accountable for upholding billing accuracy, compliance, and operational excellence. In addition to managing daily workflows, the Billing Manager provides leadership and direction to a small team of 1-2 billing professionals, fostering a collaborative and high-performance environment. This role also serves as a key point of contact for customers, merchants, and partners, proactively addressing inquiries, resolving discrepancies, and ensuring all payment timelines and service expectations are consistently met. Key Responsibilities & Objectives Maintains an accurate, compliant, and up-to-date billing system to support organizational financial operations Develops, implements, and updates billing policies and standard operating procedures (SOPs) to ensure consistency and operational excellence. Monitors end-to-end invoicing and collection processes, including issuing dunning notices to merchants and partners for failed or overdue payments. Reviews, approves, and processes refunds and credits in accordance with company guidelines. Serves as a primary point of contact for customer inquiries, proactively resolving billing discrepancies and collaborating with internal teams to maintain accurate financial records. Negotiates payment terms and resolutions with customers and merchants in situations involving delayed or outstanding payments. Completes all required reporting activities within established deadlines, ensuring data accuracy and transparency. Maintains comprehensive records of invoices, deposits, communications, and all documentation related to payment collection. Monitors customer account activity to identify non-payments, delayed payments, and irregularities, taking appropriate action as needed. Trains, mentors, and supports staff members within the billing department, fostering a knowledgeable and efficient team environment. Requirements 2-3 years of experience in payments, fintech, or a related financial operations environment. Strong problem-solving, analytical, and decision-making abilities, with a focus on continuous improvement and process optimization. Demonstrated attention to detail and a commitment to accuracy in all aspects of work. Experience managing or contributing to projects, including coordinating tasks, timelines, and stakeholders. Ability to work independently while maintaining a high level of ownership and accountability. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Thrives in a fast-paced, dynamic environment with shifting priorities and multiple concurrent initiatives. Prior experience working across multiple entities and systems, with the ability to navigate and reconcile complex operational workflows.

Full-time Description As our Lead Software Engineer, you will own the architectural vision and technical strategy for the entire Stax mobile ecosystem. This is a hands-on role for a leader passionate about user experience and cutting-edge technology. You will not only develop our core apps, SDKs, and device integrations, but also mentor a talented team, empowering them to build solutions that are critical to our business goals. Key Responsibilities & Objectives Architect, develop, and maintain Stax's core mobile product offerings, including the 'Stax Pay' apps (iOS/Android), public-facing payment SDKs (Kotlin/Swift), and payment terminal integrations. Act as the key technical partner for product teams to architect and deliver new features across our mobile, card reader, and terminal platforms. Drive integrations with Android-based hardware devices and ensure seamless performance across environments. Enhance and support mobile-centric technologies including tokenization scripts, backend services, and terminal customizations. Define and champion the coding standards, architectural patterns, and best practices that ensure quality and consistency across all mobile development. Mentor and guide engineers across teams on mobile platform technologies and SDK usage. Maintain and continuously improve developer documentation for SDKs and integrations. Translate business requirements into technical specifications, collaborating with product managers and external partners to define roadmaps and ensure alignment. Own the end-to-end mobile app distribution process, from publishing and updates to managing all interactions with the Apple App Store and Google Play Store review teams. Requirements Bachelor's degree in Computer Science or equivalent practical experience. 7+ years of professional mobile development, with deep expertise in Android (Kotlin) or iOS (Swift) and strong proficiency in the other. 3+ years of experience working on a mobile product that served at least tens of thousands of weekly active users. A minimum of 2 years in a technical leadership role (e.g., Project Lead, Senior Engineer with mentorship duties) overseeing complex, multi-layered mobile projects. Experience leading or mentoring teams in SDK and mobile platform development. Track record of managing widely distributed SDKs with versioning, backward compatibility, and developer adoption in mind. Familiarity with mobile app distribution processes and review team interactions for both Apple App Store and Google Play Store. Experience managing platform-specific capabilities that cross-platform frameworks cannot fully support, such as Bluetooth permissions, networking, background services, push notifications, and secure storage. Strong expertise with at least one mobile package manager (e.g., Cocoapods for iOS or Maven Central/Gradle for Android) to support SDK commercialization and distribution. Proven ability to foster a collaborative and supportive team environment through empathetic leadership, mentorship, and constructive feedback, as demonstrated by professional references from former colleagues. Strong problem-solving skills and demonstrated ability to work across diverse technologies. Preferred Qualifications Experience integrating with Android-based payment terminals (e.g., Dejavoo, Verifone). Background in FinTech or payments technology. Familiarity with Cocoapods, CI/CD pipelines (Gradle, Fastlane), and Firebase (e.g., push notifications). Familiarity with mobile testing frameworks and developer experience tooling. 2+ years of experience with frontend or backend JavaScript/TypeScript applications. Why You'll Love Working at Stax Impact: You'll be at the heart of our mobile strategy, building technology that directly empowers merchants to run their businesses. This is a highly impactful and meaningful domain, as our product is core to the day-to-day operations of our users. Growth: We're committed to your professional development with opportunities to learn new technologies and take on greater leadership responsibilities. Culture: Join a collaborative, innovative, and supportive team that values curiosity and a passion for building great software.

Full-time Description The VP, Security is a key executive leader responsible for advancing Stax's enterprise security posture across cloud infrastructure, applications, identity and access management, and compliance frameworks. This role oversees all security operations, vulnerability management, audit programs (PCI DSS, SOC 1, SOC 2), and the strategic integration of security tools and controls. The VP, Security directs cross-functional teams, establishes security governance, and ensures alignment between Technology, Engineering, IT, Product, and Compliance on security strategy and execution. This position requires executive presence, hands-on cloud security expertise, and demonstrated ability to manage complex security transformations and third-party vendor relationships. Responsibilities Compliance, Audit & GRC Leadership Own and oversee Stax's PCI DSS and SOC 2 audit programs, ensuring successful annual execution, evidence collection, and remediation planning in partnership with external auditors Lead implementation and oversight of the SOC 1 audit program (Budget allocated for 2026) and coordinate requirements across all relevant business units Establish and maintain comprehensive security governance frameworks aligned with PCI DSS, SOC 1, and SOC 2 requirements Drive continuous improvement in audit readiness, control testing, and documentation to reduce remediation cycles Serve as executive liaison to external auditors, ASVs, and compliance partners Cloud Security Architecture & AWS Governance Drive automation of security controls through Infrastructure-as-Code and AWS native capabilities Align AWS security posture with PCI encryption and network segmentation requirements Partner with Engineering and Cloud Architecture teams to embed security controls into CI/CD pipelines and deployment workflows Security Operations & Threat Detection Direct Security Operations Center (SOC) activities and incident response programs, including: Splunk for SIEM, log analytics, and security event management, CrowdStrike for endpoint detection and response (EDR) and threat hunting, ReliaQuest for managed security services and SOC expansion, Cloudflare for DDoS mitigation, WAF, and perimeter security Ensure continuous improvement in detection capabilities, response playbooks, and mean-time-to-respond metrics Oversee Security Operations team (Jose Alvarado lead) and secure additional resources as needed for scaling operations Maintain operational readiness and cross-training across Splunk, CrowdStrike, ReliaQuest, and Cloudflare platforms Vulnerability Management & Remediation Oversee comprehensive vulnerability management program using: Tenable for external vulnerability scans (ASV) to ensure PCI compliance, Qualys for enterprise internal vulnerability scanning and analysis, AWS Inspector for cloud-native vulnerability discovery, Snyk for Software Composition Analysis (SCA) and source code vulnerability detection, SonarQube for static application security testing (SAST) and code quality analysis, Aikido for runtime application security and CI/CD pipeline integration Monitor and report on vulnerability metrics, including remediation coverage across Stax Bill, BlockChyp, and other key platforms Implement blocking policies for critical vulnerabilities in deployment pipelines (in coordination with Aikido rollout) Ensure remediation accountability across CMD teams and engineering organizations Identity, Access & Authentication Own Okta security posture and oversee all Okta upgrade initiatives, including: Okta FastPass passwordless authentication rollout and adoption, Okta governance and access control policy enforcement, Coordination of PCI requirements with IT and Compliance teams Establish and enforce least-privilege access principles across all systems and cloud environments Partner with IT to maintain Okta security hardening and MFA enforcement Application & Code Security Oversee GitHub Enterprise security transition to CMD team, ensuring: Code repository security controls and access governance remain aligned with compliance, Executive sponsorship for budget, training, and organizational adoption Drive integration of security scanning tools into CI/CD pipelines: Snyk for dependency and composition analysis, SonarQube for SAST and code quality, Human Security for secrets detection and protection, Aikido for runtime protection and deployment gating Ensure all security scanning policies and deployment gates are enforced and monitored Endpoint, Mobile & Data Protection Own endpoint and device security strategy, including: CrowdStrike for EDR and continuous endpoint monitoring, Jamf for mac OS device management and compliance enforcement, Microsoft Intune for Windows and mobile device management, Security policy enforcement and remote wipe capabilities Oversee Mimecast email security and cross-train teams on operations and threat handling Lead Zscaler DLP rollout and data loss prevention capabilities across the organization Manage VDI security strategy and access controls for sensitive environments Network & Physical Security Lead Network Hardening (Portnox) project through legal review and coordinate rollout with IT teams Provide executive sponsorship and direction for Orlando Office Access Control implementation Own perimeter security strategy using Cloudflare, AWS WAF, and AWS Shield Advanced Security Awareness & Training Direct KnowBe4 security awareness and phishing campaign program Ensure annual security training compliance across all employees in partnership with HR Establish metrics for phishing click rates, training completion, and user security awareness improvement Netskope & Advanced Network Security Oversee Netskope Zero Trust Network Access rollout: Coordinate resume of rollout across Engineering, QA, and Executive teams, Work with executive sponsors to unblock adoption challenges, Align Netskope security policies with zero-trust access principles Human Security & Application Integrity Oversee Human Security rollout across development applications and infrastructure Coordinate rollout completion to BlockChyp and other remaining applications Leverage Human Security for secrets management and insider threat prevention Team Leadership & Development Build and lead a high-performing security team spanning Cloud Security, Application Security, Security Operations, Vulnerability Management, and Governance, Risk & Compliance (GRC) Establish clear accountability, KPIs, and career development paths for team members Conduct regular one-on-ones, mentoring, and performance management Foster a culture of proactive security and compliance across the organization Represent security at executive and board-level discussions and strategy sessions Key Relationships & Stakeholder Management Chief Technology Officer (CTO): Direct reporting relationship; executive alignment on security strategy and resource needs CMD Team: Oversee GitHub Enterprise transition, coordinate SCA/SAST tool integration VP Finance: Budget planning, vendor negotiations, and compliance-related spending Chief Compliance Officer / Audit: Partner on PCI, SOC 1, SOC 2 program execution and external auditor coordination HR: Security awareness training, phishing program coordination, and employee onboarding security Personal Attributes Strategic thinker with ability to translate security requirements into operational execution Strong analytical and problem-solving skills Results-oriented and metrics-driven in approach to security improvement Excellent written and verbal communication skills Ability to influence without direct authority across Technology, Engineering, and Business teams Comfort with ambiguity and ability to drive clarity and alignment Passion for continuous learning in rapidly evolving security landscape Core Competencies Executive Leadership: Strategic planning, team building, and organizational influence Cloud Security Architecture: AWS infrastructure, identity, and data protection Compliance & GRC: PCI DSS, SOC 2, audit readiness, and control frameworks Security Operations: Incident response, threat detection, and 24/7 operations management Vulnerability Management: Assessment, remediation, and risk prioritization Stakeholder Management: Executive communication, vendor relationships, and cross-functional alignment Technical Depth: Hands-on knowledge of security tools, cloud platforms, and infrastructure Compensation & Benefits Salary: Competitive, based on experience and qualifications Benefits: Comprehensive benefits package including health insurance, 401(k), Open PTO, professional development budget Professional Development: Budget for certifications, conferences, and training Work Environment & Expectations In office, Orlando, FL. preferred. May require on-call support during security incidents or critical system events Travel for industry conferences, audits, and vendor meetings (estimated 5-10% annually) Flexibility to respond to emerging security threats and compliance requirements outside standard business hours when needed Requirements 10+ years in enterprise or cloud security leadership roles Minimum 5 years in a Vice President, Director, or equivalent executive-level security position Demonstrated expertise managing AWS security services and cloud-native threat detection (GuardDuty, Security Hub, WAF, Shield) Proven track record successfully leading PCI DSS and SOC 2 compliance programs through audit cycles Experience building, leading, and scaling security teams (minimum 5 people) Strong understanding of vulnerability management, remediation workflows, and security metrics Demonstrated ability to manage complex security tool integrations and multi-vendor environments Executive presence and communication skills for board-level presentations and stakeholder alignment Required Knowledge Deep technical knowledge of SIEM platforms (Splunk preferred) and SOC operations Familiarity with identity and access management (Okta, Azure AD, or equivalent) Understanding of Zero Trust architecture and network access controls Knowledge of endpoint security and EDR platforms (CrowdStrike preferred) Experience with application security tools and CI/CD pipeline security PCI DSS compliance requirements and audit frameworks SOC 2 Type II audit requirements and control frameworks AWS IAM, networking, encryption, and infrastructure security best practices Preferred Certifications CISSP (Certified Information Systems Security Professional) CISM (Certified Information Security Manager) AWS Certified Security - Specialty CCSK (Certified Cloud Security Knowledge) PCI Qualified Security Assessor (QSA) or related compliance certification

As a Principal Database Engineer, you will set the technical direction for our database platforms and partner with engineering teams to ensure scalability, reliability, security, and cost efficiency. This is not a traditional DBA role. Instead, you will design, build, and automate cloud-native database solutions that power our products and internal systems at scale. You will join our Database Engineering team and act as a senior technical leader, hands-on with architecture and automation, while also mentoring others and influencing how we approach data infrastructure across the company. What You'll Do Own the data platform: Design, implement, and evolve database systems (Aurora, RDS, Redshift, etc.) that meet performance, resiliency, and compliance requirements. Automate relentlessly: Build infrastructure-as-code, CI/CD pipelines for database changes, and self-service tooling for developers. Enable scalability: Architect solutions that support growth, high availability, and disaster recovery in a multi-account AWS environment. Champion observability: Implement monitoring, alerting, and performance tuning strategies to ensure proactive issue detection and resolution. Collaborate cross-functionally: Partner with application engineers, cloud engineers, and security to align database practices with organizational goals. Drive modernization: Lead the migration from legacy systems to cloud-first platforms, ensuring minimal disruption and long-term maintainability. Mentor and guide: Elevate the skills of the Database Engineering team, sharing best practices and setting technical standards. Requirements Proven experience as a Senior or Principal Database Engineer with expertise in multiple cloud-native databases (MySQL [Primary Focus], Oracle, SQL Server, PostgreSQL) Strong hands-on skills with AWS data services (Aurora, Redshift, RDS, S3). Deep understanding of database performance, query optimization, indexing, partitioning, and replication strategies. Strong background in automation and infrastructure-as-code (Terraform, CloudFormation, or CDK). Proficiency in at least one of the following languages: TypeScript, Python, C#, or Go, with the ability to navigate existing codebases and build new tooling for deployment as standalone applications or serverless functions (e.g., AWS Lambda). Experience with observability stacks (Datadog, CloudWatch, or similar). Strong grasp of security, compliance, and cost optimization in cloud environments. Excellent collaboration and communication skills. Nice-to-Haves Experience with user access management systems (SSO, SCIM, SAML, OIDC) Exposure to data pipelines, ETL, or event-driven architectures (Kinesis, Kafka). Knowledge of security principles such as Zero Trust Architecture (ZTA) and Principle of Least Privilege (PoLP) Familiarity with encryption strategies for data at rest and in transit (e.g., KMS, TLS, customer-managed keys, envelope encryption) Awareness of compliance frameworks (PCI-DSS, SOC 2, HIPAA) and how they affect data platform design

Full-time Description The Director, Product Operations is a high-impact, strategic Individual Contributor (IC) responsible for driving the connective framework between Product, Engineering, and customer-facing teams. This role is essential in enabling our teams to deliver value to customers faster and with greater consistency. You will act as a force multiplier for the Product organization, enabling Product Managers to excel at building world-class products by managing the processes, insights, and governance frameworks. You will establish the foundational processes, tools, and strategies that empower our organization to bring best-in-class products to market. This includes ensuring our product development lifecycle is efficient, scalable, and fully aligned with business readiness for every launch. As a strategic partner to the SVP Product and cross-functional teams, you will directly influence how our entire organization operates and scales product delivery. What You'll Do 1. Strategic Planning & Operating Model Excellence Own the Product Operating Model: Design, document, and relentlessly enforce the product development lifecycle, ensuring consistency and adherence across all product lines from ideation through deprecation. Run Planning Cycles: Facilitate and run core strategic ceremonies, including quarterly product planning sessions, and manage the processes for intake, assessment, and prioritization of product initiatives. Codify Standards: Formalize the artifacts (e.g., product requirements templates, launch checklists) and ceremonies (meetings, reviews) that promote best practices across the Product organization. Executive Efficiency: Support the product leadership team to prioritize time and investment, providing efficient reporting and clear, actionable outcomes. 2. Performance Measurement & Financial Analysis Define Success Metrics: Partner with Product Managers to define, implement, and monitor key product metrics and KPIs that accurately measure product health, feature adoption, and business success. Drive Data Consistency: Standardize the collection, tracking, and reporting of product performance data, rolling up key metrics across the entire product organization for senior leadership review. Facilitate Prioritization Decisions: Facilitate informed investment decisions by assisting Product Managers and cross-functional partners with financial analysis (e.g., ROI, cost-benefit) to support senior leadership in prioritizing initiatives. 3. Cross-Product Accountability & Launch Readiness Manage Complex Initiatives: Provide direct operational support and governance for complex, cross-product initiatives that require significant coordination between multiple Product teams and stakeholders. Ensure GTM Readiness: Partner with Product Managers and GTM functions (Commercialization, Product Marketing, etc) so that products are operationally, commercially, and technically ready for launch (including technical documentation, support models, training, and sales enablement). Hold Stakeholders Accountable: Implement and maintain a clear accountability framework for launch execution, ensuring all teams meet their commitments for bringing these complex initiatives to market. Requirements Education: Bachelor's degree or equivalent practical experience. Experience: 7+ years of progressive experience in an operational, strategic, or product-focused role, demonstrating senior-level process ownership and strategic impact as an Individual Contributor. Relevant Backgrounds: Prior experience in Product Management, Technical Program Management, Management Consulting (focused on operations/strategy), Chief of Staff (Product/Engineering), or dedicated Product Operations is highly relevant. Domain Expertise: Deep understanding of the FinTech, Payments, or integrated commerce ecosystem would be highly beneficial but is not required. Tools & Systems: Expert familiarity with Jira, Confluence, and other collaboration tools required for roadmap management and centralized product knowledge. Experience working with AI tools (e.g., knowledge base automation, generative AI for documentation) is a plus. Methodology: Proven ability to drive processes in a fast-paced Agile methodology environment. Process Leadership: Demonstrated ability to design, implement, and scale end-to-end operational processes that improve speed and consistency. Communication & Influence: Exceptional cross-functional communication and stakeholder management skills, with the ability to influence senior leaders across Engineering, Sales, and Finance.

As a Cloud Engineer, you'll help design, automate, and optimize cloud infrastructure supporting our products and internal systems. You'll work alongside talented engineers across Security, Quality Assurance, and Application teams to keep our systems fast, reliable, and secure. Our tech stack includes: Governance: Control Tower (70+ AWS Accounts), Identity Center + OIDC, SCPs Hosting Services: ECS on Fargate, EC2, Lambda Storage: S3, RDS, Aurora, DynamoDB Data Visualization & Processing: Athena, Glue, Kinesis, QuickSight Security Tooling: Security Hub, GuardDuty, Inspector, Splunk Networking: AWS Transit Gateway (Hub and Spoke Network), Palo Alto CN NGFWs, AWS WAF Infrastructure as Code: CDK (TypeScript), Terraform CI/CD: GitHub Actions, Bitbucket Pipelines What You'll Do Design, build, and maintain AWS infrastructure with scalability, reliability, and cost efficiency in mind Develop and maintain Infrastructure as Code (IaC) using CDK and Terraform Partner with Product and Application teams to support cloud-native architectures and deployments Monitor and optimize system performance, uptime, and cost Strengthen our cloud security posture and automate compliance where possible Troubleshoot and resolve issues across complex distributed environments Collaborate closely with QA, Security, and Application teams to streamline cloud workflows Requirements 3-5 years of experience managing and engineering solutions in AWS Strong understanding of core AWS services (ECS, EC2, Lambda, RDS, S3, IAM, etc.)• Hands-on experience with Terraform or AWS CDK High level of proficiency in scripting or programming (Python, TypeScript, Bash, etc.) Solid understanding of networking concepts and cloud security best practices Experience with CI/CD tooling such as GitHub Actions or Bitbucket Pipelines Nice-to-Haves AWS Certifications (Solutions Architect, SysOps, or DevOps Engineer) Experience with observability tooling (CloudWatch, Datadog, Splunk, OpenTelemetry) Knowledge of security principles such as Zero Trust Architecture (ZTA) and Principle of Least Privilege (PoLP) Familiarity with encryption strategies for data at rest and in transit (e.g., KMS, TLS, customer-managed keys, envelope encryption) Awareness of compliance frameworks (PCI-DSS, SOC 2, HIPAA) and how they affect data platform design

Job DescriptionDescription: As our Lead Software Engineer, you will own the architectural vision and technical strategy for the entire Stax mobile ecosystem. This is a hands-on role for a leader passionate about user experience and cutting-edge technology. You will not only develop our core apps, SDKs, and device integrations, but also mentor a talented team, empowering them to build solutions that are critical to our business goals. Key Responsibilities & Objectives Architect, develop, and maintain Stax's core mobile product offerings, including the 'Stax Pay' apps (iOS/Android), public-facing payment SDKs (Kotlin/Swift), and payment terminal integrations. Act as the key technical partner for product teams to architect and deliver new features across our mobile, card reader, and terminal platforms. Drive integrations with Android-based hardware devices and ensure seamless performance across environments. Enhance and support mobile-centric technologies including tokenization scripts, backend services, and terminal customizations. Define and champion the coding standards, architectural patterns, and best practices that ensure quality and consistency across all mobile development. Mentor and guide engineers across teams on mobile platform technologies and SDK usage. Maintain and continuously improve developer documentation for SDKs and integrations. Translate business requirements into technical specifications, collaborating with product managers and external partners to define roadmaps and ensure alignment. Own the end-to-end mobile app distribution process, from publishing and updates to managing all interactions with the Apple App Store and Google Play Store review teams. Requirements: Bachelor's degree in Computer Science or equivalent practical experience. 7+ years of professional mobile development, with deep expertise in Android (Kotlin) or iOS (Swift) and strong proficiency in the other. 3+ years of experience working on a mobile product that served at least tens of thousands of weekly active users. A minimum of 2 years in a technical leadership role (e.g., Project Lead, Senior Engineer with mentorship duties) overseeing complex, multi-layered mobile projects. Experience leading or mentoring teams in SDK and mobile platform development. Track record of managing widely distributed SDKs with versioning, backward compatibility, and developer adoption in mind. Familiarity with mobile app distribution processes and review team interactions for both Apple App Store and Google Play Store. Experience managing platform-specific capabilities that cross-platform frameworks cannot fully support, such as Bluetooth permissions, networking, background services, push notifications, and secure storage. Strong expertise with at least one mobile package manager (e.g., Cocoapods for iOS or Maven Central/Gradle for Android) to support SDK commercialization and distribution. Proven ability to foster a collaborative and supportive team environment through empathetic leadership, mentorship, and constructive feedback, as demonstrated by professional references from former colleagues. Strong problem-solving skills and demonstrated ability to work across diverse technologies. Preferred Qualifications Experience integrating with Android-based payment terminals (e.g., Dejavoo, Verifone). Background in FinTech or payments technology. Familiarity with Cocoapods, CI/CD pipelines (Gradle, Fastlane), and Firebase (e.g., push notifications). Familiarity with mobile testing frameworks and developer experience tooling. 2+ years of experience with frontend or backend JavaScript/TypeScript applications. Why You'll Love Working at Stax Impact: You'll be at the heart of our mobile strategy, building technology that directly empowers merchants to run their businesses. This is a highly impactful and meaningful domain, as our product is core to the day-to-day operations of our users. Growth: We're committed to your professional development with opportunities to learn new technologies and take on greater leadership responsibilities. Culture: Join a collaborative, innovative, and supportive team that values curiosity and a passion for building great software.