Director, Product Operations
Stax job in Orlando, FL
Full-time Description
The Director, Product Operations is a high-impact, strategic Individual Contributor (IC) responsible for driving the connective framework between Product, Engineering, and customer-facing teams. This role is essential in enabling our teams to deliver value to customers faster and with greater consistency. You will act as a force multiplier for the Product organization, enabling Product Managers to excel at building world-class products by managing the processes, insights, and governance frameworks.
You will establish the foundational processes, tools, and strategies that empower our organization to bring best-in-class products to market. This includes ensuring our product development lifecycle is efficient, scalable, and fully aligned with business readiness for every launch. As a strategic partner to the SVP Product and cross-functional teams, you will directly influence how our entire organization operates and scales product delivery.
What You'll Do
1. Strategic Planning & Operating Model Excellence
Own the Product Operating Model: Design, document, and relentlessly enforce the product development lifecycle, ensuring consistency and adherence across all product lines from ideation through deprecation.
Run Planning Cycles: Facilitate and run core strategic ceremonies, including quarterly product planning sessions, and manage the processes for intake, assessment, and prioritization of product initiatives.
Codify Standards: Formalize the artifacts (e.g., product requirements templates, launch checklists) and ceremonies (meetings, reviews) that promote best practices across the Product organization.
Executive Efficiency: Support the product leadership team to prioritize time and investment, providing efficient reporting and clear, actionable outcomes.
2. Performance Measurement & Financial Analysis
Define Success Metrics: Partner with Product Managers to define, implement, and monitor key product metrics and KPIs that accurately measure product health, feature adoption, and business success.
Drive Data Consistency: Standardize the collection, tracking, and reporting of product performance data, rolling up key metrics across the entire product organization for senior leadership review.
Facilitate Prioritization Decisions: Facilitate informed investment decisions by assisting Product Managers and cross-functional partners with financial analysis (e.g., ROI, cost-benefit) to support senior leadership in prioritizing initiatives.
3. Cross-Product Accountability & Launch Readiness
Manage Complex Initiatives: Provide direct operational support and governance for complex, cross-product initiatives that require significant coordination between multiple Product teams and stakeholders.
Ensure GTM Readiness: Partner with Product Managers and GTM functions (Commercialization, Product Marketing, etc) so that products are operationally, commercially, and technically ready for launch (including technical documentation, support models, training, and sales enablement).
Hold Stakeholders Accountable: Implement and maintain a clear accountability framework for launch execution, ensuring all teams meet their commitments for bringing these complex initiatives to market.
Requirements
Education: Bachelor's degree or equivalent practical experience.
Experience: 7+ years of progressive experience in an operational, strategic, or product-focused role, demonstrating senior-level process ownership and strategic impact as an Individual Contributor.
Relevant Backgrounds: Prior experience in Product Management, Technical Program Management, Management Consulting (focused on operations/strategy), Chief of Staff (Product/Engineering), or dedicated Product Operations is highly relevant.
Domain Expertise: Deep understanding of the FinTech, Payments, or integrated commerce ecosystem would be highly beneficial but is not required.
Tools & Systems: Expert familiarity with Jira, Confluence, and other collaboration tools required for roadmap management and centralized product knowledge. Experience working with AI tools (e.g., knowledge base automation, generative AI for documentation) is a plus.
Methodology: Proven ability to drive processes in a fast-paced Agile methodology environment.
Process Leadership: Demonstrated ability to design, implement, and scale end-to-end operational processes that improve speed and consistency.
Communication & Influence: Exceptional cross-functional communication and stakeholder management skills, with the ability to influence senior leaders across Engineering, Sales, and Finance.
Senior Executive Chef
Corning, NY job
Inspire. Lead. Create. Elevate.
At our table, food is more than a meal ? it?s an experience. We?re a team driven by passion, creativity, and a deep commitment to serving seriously delicious food with world-class hospitality.
We lead with integrity, kindness, and curiosity. We?re ambitious and innovative, yet we never lose sight of the joy that comes from what we do. We take our craft seriously ? but we believe that the best culinary experiences are built on teamwork, laughter, and genuine connection.
We?re searching for a Senior Executive Chef who shares that spirit ? a visionary leader who inspires excellence, cultivates creativity, and sets the standard for what hospitality can be.
Based in Corning, NY, this role leads a talented national culinary team serving a premier client across 20+ locations in multiple states. From vibrant retail cafés and conference dining to high-end catering and special events, you?ll shape programs that delight guests and elevate the dining experience at every level.
The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given.
One Partner. Infinite Solutions.
Compensation Data
COMPENSATION: The salary range for this position is $90,000 to $120,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. ?
?
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
This role is bonus eligible.
Job Responsibilities
As the Senior Executive Chef, you?ll:
? Lead with heart, empowering teams to achieve greatness.
? Drive national culinary programming and innovation.
? Set and uphold the standards for quality, consistency, and creativity.
? Foster a culture where passion, excellence, and fun thrive together.
Leadership: Is a leader and mentor to our talented and diverse team. Empowers our team
members to make decisions in the moment that provide the highest level of service to our
guests. Ensures authentic, on-trend and precisely executed culinary standards and techniques. Guarantees unique and diverse local partnerships remain a part of who we are. Is a great communicator, trainer, and celebrator of our people. Ignites a passion and hunger to be the best. A serial multitasker, you will need to be well versed in using technology to simplify daily tasks and enable a world class hospitality experience.
Development: Ensures proper operational standards and techniques are in place for all aspects of the program. Manages both culinary and operational teams to ensure quality and safety throughout the portfolio. Meets with both client and site leadership as a liaison regarding all things related to culinary development. Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved. Rewards and recognize employees. Plan and execute team meetings.
Client Relationship: Develop and maintain effective client and customer rapport for mutually beneficial business relationship. Aggregate and communicate operational and site needs.
Financial Performance: Responsible for driving the mark on all areas regarding food,
guest experience, safety, sanitation and financials of the business, consistent focus on
margin improvement. Forecast, plan, and execute budget set forth by the region.
Productivity: Ensure the efficient and profitable business performance of the food
program and the optimal utilization of staff and resources. Innovating and developing a
leading team for future leaders in our business.
Compliance: Maintain compliance with Aramark SAFE food, occupational and
environmental safety polices in all operations. Comply with all applicable policies, rules
and regulations, including but not limited to those relating to safety, health, wage and
hour.
Qualifications
? Requires at least 10 years? experience and 3-
5 years in a management role.
? Culinary background required.
? Bachelor's degree or equivalent experience
? Willingness to travel up to 50% of the time.
Competencies
? Adaptability
? Stress tolerance
? Decision- making
? Communication
? Planning and organizing
? Flexibility
EducationAbout Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Lead C# SDET/QA Automation Engineer - Direct Hire
Somerville, MA job
This role leads a group of SDET/QA automation engineers responsible for validating software quality across functional, integration, and performance layers. The leader in this position develops and oversees modern testing strategies, ensuring the team delivers reliable, high-performing applications prior to release. They guide test design, automation architecture, and execution, leveraging domain expertise to ensure solutions meet user needs. The position collaborates with engineering, product, and cross-functional teams to enforce high quality standards, introduce process improvements, and drive automated coverage across the testing lifecycle. This individual is hands-on, involved in coding, framework evolution, and coaching the team toward consistent automation practices aligned with engineering standards.
PRIMARY RESPONSIBILITIES
Quality Leadership & Testing Strategy
Advocate for automation-centric testing approaches that include positive, negative, and edge-case scenarios.
Identify dependencies across teams and ensure coordinated testing for features spanning multiple squads.
Facilitate post-incident reviews and convert learnings into improved test coverage or testing processes.
Apply a deep understanding of the testing pyramid and ensure appropriate use of unit, service, and UI-level automation.
Confirm all work meets agreed-upon readiness and completion criteria.
Promote test-first methodologies such as BDD and TDD.
Innovation & Future-Focused QA Practices
Explore and introduce AI-driven enhancements to test creation and automation efficiency.
Develop strategies on how generative AI can reshape the QA function.
Incorporate persona-based, workflow-driven, and customer-centric testing techniques.
Automation Engineering & Framework Ownership
Enhance and refine automation frameworks to support scalability, shared configuration, and maintainability.
Review automation code, provide feedback, and ensure adherence to robust coding standards.
Contribute hands-on automation across all layers-API, UI, integration, performance, and backend systems.
Integrate automated suites into CI/CD processes and monitor execution results.
Lead end-to-end validation efforts spanning multiple system components.
Agile Delivery & Team Enablement
Support Agile ceremonies and reinforce strong Scrum practices.
Estimate work accurately and plan capacity based on sprint goals.
Implement continuous-improvement initiatives stemming from retrospectives.
Business & Domain Expertise
Build a strong understanding of the application domain and user workflows; incorporate this knowledge into testing approach.
Encourage the team to adopt customer-focused testing, using personas and real-world use patterns.
Identify gaps in team knowledge and recommend targeted training to strengthen expertise.
Attain subject-matter proficiency sufficient to explain, demo, and train others on the system.
Framework & Tooling Development
Understand how to architect and extend testing frameworks to support multiple technologies and platforms.
Enhance reusable tools supporting REST/API, UI, performance, ETL/big-data testing, and custom test solutions.
Introduce new technologies or AI-driven tools that advance productivity and quality.
Tier 3 Technical Support & Troubleshooting
Understand how production systems are deployed, configured, and monitored.
Prioritize escalated issues and delegate investigation across the team.
Contribute to root-cause identification through deep technical debugging.
QUALIFICATIONS
Education & Experience
Bachelor's or Master's degree in a technical discipline (Computer Science, Engineering, Mathematics preferred).
10+ years in software development, automation engineering, or technical QA leadership.
Hands-on experience with CI/CD, BDD/TDD practices, and automation languages such as C#, Python, or JavaScript.
Familiarity with relational databases and test frameworks.
Experience with performance testing tools (e.g., JMeter, Neoload).
Experience with Playwright or comparable automation frameworks.
Proven ability to mentor and lead teams in Agile environments with CI/CD pipelines.
Background in financial services or similar regulated industries.
Exposure to using generative AI in a development or QA workflow.
CORE COMPETENCIES
Client Focus: Demonstrates an understanding of customer needs and incorporates this perspective into testing and decision-making. Builds trust through consistent communication and delivery.
Collaboration: Works effectively across functions; values input from others; promotes a cooperative environment; willing to compromise to achieve shared goals.
Commitment to Quality: Sets high standards for accuracy and thoroughness; proactively checks work for completeness; encourages quality-driven behaviors within the team.
Initiative: Acts without waiting for direction; identifies inefficiencies and proposes improvements; takes ownership of opportunities to enhance process or product quality.
Results Orientation: Establishes ambitious but realistic objectives; mobilizes resources; adapts when challenges arise; maintains focus on outcomes.
Technical Mastery: Maintains strong expertise in QA automation and software development practices; stays current on emerging tools and methodologies; independently solves complex technical problems; prioritizes effectively.
Litigation Paralegal
Chicago, IL job
A leading Chicago law firm is seeking an experienced Litigation Paralegal to support its personal injury and medical malpractice practice. In this role, you will independently manage approximately 50-75 cases, assisting attorneys through every stage of litigation-from initial pleadings to trial support.
Key Responsibilities
Independently manage a portfolio of 50 to 75 personal injury cases.
Draft legal documents, including pleadings, motions, subpoenas, and written discovery.
Organize and maintain case files and internal databases.
Communicate professionally with clients, witnesses, and court personnel.
Schedule and prepare for depositions, hearings, mediations, and internal meetings.
Support attorneys in trial and hearing proceedings, including exhibit preparation.
Serve as a primary liaison to clients, providing ongoing updates and communication.
Gather, review, and organize medical records and supporting factual documentation.
Conduct basic research on court rules, procedures, and litigation trends.
Perform electronic filing in federal and state courts.
Correspond with clients, opposing counsel, and court clerks.
Assist with all aspects of trial preparation and special projects as assigned.
Key Competencies
Superior verbal and written communication skills.
Excellent organization and attention to detail.
Strong time management and ability to prioritize multiple tasks.
Problem-solving mindset and ability to work independently.
Adaptability and willingness to learn new software and procedures.
Required Qualifications
Paralegal Certificate (ABA-accredited program preferred).
5+ years of experience.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), with advanced Excel skills.
Experience with court docket databases (PACER, LexisNexis, Pohlman, Westlaw, etc.).
Proven ability to manage time effectively and handle multiple projects simultaneously.
Strong prioritization skills and consistent ability to meet deadlines.
Compensation & Benefits
Competitive base salary
Annual discretionary bonus
401(k) retirement plan
Health insurance
Paid time off
On-site gym membership
Freelance Audio-Visual Technician
Boston, MA job
A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Freelance Audio/Visual/Multimedia Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with
AV support responsibilities in the AV industry.
Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to:
Ability to operate and troubleshoot most AV equipment and systems, like:
Projection systems / display devices
Crestron control systems
Switching / routing / interfacing technology
Videoconferencing & Audio-conferencing technologies
Technical understanding of AV and IT systems
Up-to-date awareness of AV and IT technologies and their features
Ability to operate digital audio consoles (A1) for Live Events
Ability to read and follow AV system flow diagrams and support documentation.
Excellent interpersonal skills, accuracy and attention to detail
Technical AV certifications such as CTS a plus
Proficiency in the use of personal computers including such programs as MS Word, Excel and Outlook.
Positive, professional image
Ability to remain calm under pressure.
Ability to operate related AV technologies required for the job, i.e., Town Hall events, conference room meetings, video conference-based events (sometimes using Telepresence)
Ability to work with an onsite AV team on a daily basis.
Join Our Diverse and Inclusive Team!
At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.
Our Commitment to Diversity and Inclusion:
Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.
Why Work With Us?
Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.
Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
Land Surveying Intern (Summer 2026)
Rosemont, IL job
Mackie Consultants, LLC is a full-service Engineering Firm providing a full array of Civil Engineering, Land Surveying, and Constructions Services. Mackie Consultants provides services for many residential, commercial, industrial, institutional, and municipal clients.
Each summer Mackie welcomes promising students from top-ranked schools and universities to join its summer internship program. The Intern Program nurtures the curiosity of its interns and provides a summer of engaging land surveying experiences to help them begin the transition from academics to their profession. On site experiences provide front-row access to multidisciplinary land surveying and engineering projects and gives interns a unique opportunity to explore career interests. Interns also train on the latest available industry software and work with survey/engineer mentors who model professional skills, networking know-how, and career success in the land surveying and civil engineering field.
Imagine how a hands-on summer learning experience, technical skills training, and professional, caring mentors can impact your future. Come join us at Mackie Consultants.
It is anticipated that your internship will include working approximately 40 hours per week, or as otherwise mutually agreed upon. Our Intern Program includes but is not limited to:
Mentoring Program
Software Training
Site Visits
Mackie Consultants, LLC is an Equal Opportunity Employer It is the policy of Mackie Consultants, LLC to provide equal employment opportunity without regard to race, color, age, religion, sex, sexual orientation, national origin, marital status, changes in marital status, pregnancy, childbirth, or medical or common conditions related to pregnancy or childbirth, parenthood, creed, veteran's status, veteran's disability and physical or mental disability, citizenship status or unfavorable discharge from the military. Mackie Consultants, LLC intends that all matters related to recruiting, hiring, training, compensation, benefits, promotions, transfers, terminations and layoffs and recalls, as well as all Mackie Consultants, LLC sponsored social and recreational programs, and all treatment on the job, be free of unlawful discriminatory practices.
Principal Associate, Commercial Forecasting (Life Science Consulting Industry Required)
New York, NY job
Looking for an Associate Principal to augment the leadership team for our dedicated Forecasting practice. The Forecasting team primarily supports pharma and biotech clients with demand forecasting, but also has expertise in BD assessments, NPV forecasting, contract modeling, and various Finance modeling activities. The Forecasting team is highly experienced in designing, building, and using traditional, Excel-based models. However, many of the team's projects also involve more advanced forecasting technologies, especially proprietary CloudCast solution that offers both Excel and web-based functionality, incorporates Agentic AI capabilities, and integrates with other technology solutions. The combination of forecasting domain experience and differentiated forecasting technologies has helped drive growth for the group and attract additional investment from leadership. Client is looking for an East Coast, in-office leader who can both support and accelerate this growth by enhancing the team's capabilities in People Management and Client Development, as defined below. This position will also provide opportunities for project management and execution, especially early on, but these will not be core expectations for this role.
Essential Functions
Proactively lead onshore headcount planning and hiring; ensure that the team (both onshore and offshore) is correctly resourced to handle current and future business opportunities
Take the lead on efforts to train, develop, and retain onshore staff and managers
Collaborate with offshore Forecasting team leaders to ensure that there is a coherent approach to hiring, training, development, and retention across offices (primarily US and India)
Collaborate with existing Forecasting managers and leaders (onshore and offshore) to manage resource allocation across projects
Develop and grow business through acquisition of new business and expansion of existing accounts
Contribute to Forecasting team strategic planning around Client Development
Oversee the successful delivery of client projects, guiding teams and taking ownership of the deliverables
Support senior leadership as an innovative and proactive thought-leader with self-initiative to the group's success
Qualifications
Education: BS required, MBA or advanced degree is a plus
Experience:
8+ years of work experience in life sciences forecasting. Experience/familiarity with life sciences data and analytics is preferred.
Previous experience with demand forecasting or commercial analytics
Experience with Oncology or Rare Disease therapy strongly preferred
In addition to the above, we look for dedicated team members with the following:
Superb internal and external communications skills (verbal and written)
Self-motivation, initiative, and innovation
Strong, service-oriented work ethic and willing to go above the call of duty
Internal leadership and mentorship
Strong team player with experience working in project-team environments
Ability to multi-task on multiple project types effectively in a fast-paced environment
Positive attitude
Application Support Technician
New York, NY job
Pay
$80,000 + 10% bonus
We are seeking a dedicated Application Support Technician to join our support team. In this role, you will be the first point of contact for users requiring assistance with application and technology issues. Your responsibilities will include providing level 1 support, managing tickets, troubleshooting application and desktop issues, and ensuring customer satisfaction through effective problem resolution. This position offers an excellent entry-level opportunity with a growing software company, ideal for professionals interested in gaining experience in financial services technology.
Requirements
Technical knowledge of Windows 10 & 11 operating systems
Proficiency in Microsoft Office suite
Strong customer service and client-facing communication skills
Ability to communicate clearly and professionally both over the phone and in person
Advanced troubleshooting and multi-tasking skills
Ability to effectively document and track support issues
Financial services background is preferred
Responsibilities
Serve as the initial contact for user support, providing solutions or escalating issues as needed
Verify problem descriptions and gather relevant information to facilitate resolution
Walk customers through troubleshooting steps and follow up on issues until resolution
Log, track, and manage support tickets within the ticketing system
Assist with application support, including user account creation, access management, and troubleshooting
Provide desktop support for hardware, software, and peripherals
Offer remote assistance via phone, email, and remote-control software
Support new hire onboarding with required technologies
Ensure timely resolution of support requests and maintain effective communication with users
Jr. BACKEND PYTHON DEVELOPER
West Palm Beach, FL job
Jr. BACKEND PYTHON DEVELOPER (AI & DATA)
JOB TYPE: Full-time
SALARY: DOE
BrainWorks is seeking a Junior Backend Python Developer to support the development of backend systems that power an intelligent conversational AI platform. This role focuses on building and maintaining APIs, working with data workflows, and supporting the integration of AI/NLP features in a secure, scalable environment. You will collaborate closely with senior engineers and cross-functional teams while growing your skills in modern backend development and cloud technologies.
KEY RESPONSIBILITIES
Assist in building and maintaining RESTful APIs and backend services using Python frameworks (FastAPI preferred).
Support integration of AI/NLP models and help manage model versions across environments.
Work with databases (SQL, NoSQL, and caching tools like Redis) under guidance from senior engineers.
Contribute to ensuring system reliability, data privacy, and secure design practices.
Collaborate with frontend and AI teams to support seamless end-to-end user experiences.
Participate in performance tuning, debugging, and improving backend reliability.
REQUIRED QUALIFICATIONS
2-3+ years of working experience building backend services using Python (FastAPI, Flask, or Django).
Basic understanding of cloud platforms (Azure preferred) and willingness to deepen cloud knowledge.
Familiarity with SQL/NoSQL databases and caching tools like Redis.
Exposure to (or strong interest in) AI/ML integrations in production systems.
Understanding of API authentication, basic security concepts, and writing secure code.
Bachelor's degree in Computer Science or relevant experience/bootcamp background.
NICE-TO-HAVE:
Experience with asyncio, Azure App Services, or Azure Functions.
Familiarity with AI frameworks (Hugging Face, spa Cy, OpenAI APIs).
Awareness of data privacy standards (HIPAA, GDPR).
DISCLAIMERS
In accordance with applicable federal, state, and local pay transparency and fair hiring laws, the target annual base salary range for this position is $85,000 - $100,000. Final compensation will be determined based on several factors, including but not limited to relevant experience, education, skills, qualifications, internal equity, and work location.
This position may also be eligible for additional forms of compensation as well as a comprehensive benefits package provided by the hiring employer. Benefits may include medical, dental, vision, life insurance, disability coverage, 401(k) or retirement plan, paid time off, and other employee programs.
We are committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.
All hiring decisions are made by the hiring employer, which is expected to comply with all applicable federal, state, and local employment laws and verification requirements. BrainWorks complies with all applicable employment laws and encourages employers to provide reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.
Position ID: EB-1143621817
SAP Director, Public Cloud BDC and AI/ML
New York, NY job
Director, SAP Public Cloud & AI/ML
Salary Range: $175,000-$275,000 (based on experience and location)
Introduction
We're seeking an exceptional SAP Director to lead transformative cloud implementations for a Big 4 consulting firm's fastest-growing Advisory practice. This is a unique opportunity for a seasoned consultant who thrives at the intersection of strategic business development, technical architecture, and delivery excellence. You'll work with senior stakeholders across multiple industries, designing integrated solutions that leverage SAP S/4HANA Public Cloud, BTP, AI/ML, and emerging technologies. If you're passionate about innovation, mentorship, and driving client success in a collaborative, people-first environment, this role offers unparalleled growth opportunities and the flexibility to shape the future of enterprise transformation.
Required Skills & Qualifications
Minimum 10 years of experience in external management consulting at a Big 4
At least two full lifecycle SAP S/4HANA Public Cloud implementations
Proven track record in sales and business development, from opportunity identification through solution presentation
Bachelor's degree from an accredited college or university in an appropriate field
Deep technical expertise in SAP S/4HANA Public Cloud and SAP BTP (including RICEFW, CDS Views, and Fiori)
Strong understanding of integration, data, and AI strategies involving SAP Datasphere, SAC, Databricks, and Joule
Demonstrated ability to lead strategic conversations with senior stakeholders on business performance management
Experience designing scalable, future-state solutions that integrate SAP technologies with broader enterprise architecture
Exceptional program management and delivery leadership skills with global team experience
Experience guiding teams through full implementation lifecycle (planning, risk management, build, cutover, hypercare)
Willingness to travel 50-80%
Must be authorized to work in the U.S. without sponsorship
Preferred Skills & Qualifications
Track record of thought leadership and innovation in SAP and AI/ML space
Experience developing AI/ML-powered assets and solutions
Multi-industry advisory experience
Publication-ready deliverable creation and market eminence building
Experience with ERP selection and current-state discovery processes
Strong financial acumen including pricing strategy and margin management
Day-to-Day Responsibilities
Lead business development by identifying opportunities, crafting proposals, and presenting integrated enterprise solutions aligning SAP S/4HANA Public Cloud with client transformation objectives
Guide clients through ERP selection, current-state discovery, and strategic planning with senior stakeholders to define future-state technology vision and transformation roadmaps
Direct large-scale SAP S/4HANA Public Cloud programs, managing risks, dependencies, timelines, and project financials to meet or exceed margin targets
Assess current-state architecture and design complete future-state solutions with integrated strategies for data, integration, and analytics
Lead program execution from design through hypercare, guiding design decisions, overseeing backlog planning, and managing global delivery teams
Provide strategic leadership to drive performance and delivery excellence while actively mentoring and developing team members
Champion innovation by developing AI-powered assets and building market eminence for the practice
Act with integrity, professionalism, and personal responsibility in all client and team interactions
Company Benefits & Culture
Work with a Big 4 firm where people are the number one priority
World-class training facility and leading market tools to support continuous growth
Extensive learning and career development opportunities across diverse industries and technologies
Collaborative, team-driven culture where you can be your whole self
Flexibility to explore new areas of inspiration and expand your capabilities
Strong emphasis on professional and personal development
Opportunity to make a significant impact on major enterprise transformations
Competitive compensation with performance-based incentives
Note: This position does not offer visa sponsorship (including H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or other employment-based visas).
#TECH
Personal Assistant to Chief Executive Officer
Dallas, TX job
A well-established, fast-growing company is seeking a Confidential Executive Assistant / Personal Assistant to provide high-level administrative, operational, and occasional personal support to the CEO. This position requires exceptional organizational skills, professionalism, and discretion. The right candidate will be highly reliable, resourceful, and comfortable managing a wide range of responsibilities - from executive scheduling and communications to local driving and logistical coordination.
Responsibilities:
Manage and prioritize the CEO's daily schedule, appointments, and travel logistics.
Coordinate meetings, prepare agendas, take notes, and track follow-up actions.
Draft, edit, and prepare correspondence, presentations, and reports.
Serve as liaison between the CEO and internal/external stakeholders, maintaining confidentiality at all times.
Manage special projects and assist in planning company meetings and off-site events.
Provide occasional personal support, including driving the CEO to meetings, events, and airport drop-offs/pickups.
Ensure vehicle cleanliness, readiness, and safe transport at all times.
Handle confidential and sensitive matters with discretion and professionalism.
Anticipate needs and proactively resolve issues to ensure smooth daily operations.
Requirements:
Bachelor's degree or equivalent professional experience.
Minimum 7+ years of experience supporting senior or executive-level leadership.
Exceptional organizational, time-management, and multitasking abilities.
Excellent written and verbal communication skills.
Professional demeanor with strong attention to detail and follow-through.
Valid driver's license and clean driving record (MVR required).
Ability to maintain confidentiality and use sound judgment in all matters.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Flexibility to assist with personal errands, occasional after-hours needs, or short trips as required.
Must be reliable, discreet, and able to represent the CEO and organization with the utmost professionalism.
What's Offered:
Competitive base salary commensurate with experience.
Comprehensive health, dental, and vision insurance.
401(k) with employer match.
Generous paid time off and holidays.
Flexible hybrid work arrangement when not driving or on-site.
Opportunity for long-term growth within a respected organization.
Professional and supportive environment working directly with executive leadership.
Senior Project Administrator
Deerfield Beach, FL job
Senior Project Administrator - (Certified Payroll & Compliance)
Position Type: Full-Time | On-Site
Compensation: $100,000 - $115,000 annually (based on experience)
About the Opportunity:
AppleOne is working with a highly established commercial General Contractor that has been in business for over 40 years and maintains a strong presence throughout the South Florida construction market. This organization is known for delivering complex commercial projects while maintaining high standards for compliance, documentation, and operational excellence.
They are seeking a Senior Project Administrator - Certified Payroll & Compliance to play a critical, hands-on role supporting project teams, accounting, and leadership across active commercial construction projects.
Position Summary:
The Senior Project Administrator is responsible for overseeing project billing support, certified payroll, labor and regulatory compliance, lien law administration, and risk documentation from project setup through close-out.
The focus is strictly on accurate billing execution, compliance, documentation, and audit readiness.
The ideal candidate has deep experience supporting Cost-Plus and GMP projects, strong knowledge of Florida lien laws, hands-on exposure to Certified Payroll (Davis-Bacon), and experience with publicly funded or affordable housing projects, including Section 3 compliance.
This role works closely with Project Managers, Project Executives, Accounting, subcontractors, and vendors to ensure projects remain compliant, well-documented, and audit-ready.
Procore experience is required.
Bilingual English/Spanish is strongly preferred.
Key Responsibilities:
Project Setup & Administration
• Support Project Management with complete and compliant project setup at inception.
• Prepare and ensure timely filing of Notices of Commencement.
• Set up subcontractors and vendors, confirming pre-qualification requirements are met.
• Process and distribute owner contracts, exhibits, subcontracts, purchase orders, MSAs, PCCOs, and related agreements.
Cost-Plus & GMP Billing Support
• Prepare, review, and submit Cost-Plus and GMP owner billings in accordance with contract requirements.
• Collect, review, and submit project invoices and subcontractor pay applications for approval.
• Ensure approved costs are accurately imported into the accounting system.
• Coordinate billing backup and documentation with Accounting to ensure accuracy, completeness, and timeliness.
Subcontractor, Vendor & Risk Management
• Collect, track, index, and maintain payment-related documents, including:
• Subcontracts and purchase orders
• Change orders
• Bonds
• Lien waivers and affidavits
• Notices to Contractor / Notices to Owner
• Notices of Non-Payment
• Close-out documentation
• Track and manage lien-related documentation to ensure compliance with Florida lien laws.
• Maintain current subcontractor and vendor insurance certificates and required endorsements.
• Coordinate insurance documentation review with the company's insurance broker.
• Work directly with subcontractors and vendors to resolve documentation, insurance, payment, and compliance issues.
• Take the lead in resolving agreement and insurance issues, escalating to Project Leadership as needed.
Certified Payroll, Labor & Section 3 Compliance
• Enforce Davis-Bacon, prevailing wage, Certified Payroll, and Section 3 requirements on applicable projects.
• Review and verify Certified Payroll reports for accuracy and compliance.
• Collect, track, and submit labor compliance and Section 3 documentation for owner and governmental reporting.
• Maintain organized, audit-ready compliance records.
Project Close-Out & Audit Support
• Coordinate with Project Management and Accounting to ensure timely, compliant project close-out.
• Manage final billings, lien releases, affidavits, and required close-out documentation.
• Provide documentation and support for internal and external audits.
Collaboration, Communication & Leadership
• Serve as a liaison between Project Teams and Accounting.
• Provide guidance to Project Managers on billing procedures, lien compliance, certified payroll, and documentation standards.
• Train and mentor Project Administrators and junior staff on compliance and documentation processes.
• Maintain current knowledge of lien laws, labor compliance regulations, and best practices.
• Perform other duties as assigned by Project Management, Accounting, or Executive Leadership.
Ideal Qualifications
Education
• Bachelor's degree in Accounting, Finance, Construction Management, or a related field required.
Experience
• 5-10 years of progressive experience in construction accounting or project administration.
• Strong experience supporting Cost-Plus and GMP commercial construction projects.
• Hands-on experience with Certified Payroll, Davis-Bacon, and prevailing wage projects (required).
• Experience with Section 3 compliance and publicly funded or affordable housing projects (required).
• Experience supporting audits, owner reporting, and regulatory requirements.
Skills & Knowledge
• Strong understanding of construction billing, lien compliance, and risk documentation.
• Solid working knowledge of Florida lien laws.
• Proficiency with Procore, Sage 300, and Microsoft Office (Excel, Word, Outlook).
• Bilingual English/Spanish strongly preferred.
• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously.
• Strong communication skills with internal teams, subcontractors, vendors, and external partners.
Scrum Master
West Palm Beach, FL job
No 3rd Parties
No Visa Candidates
Scrum Master - IT Technology
This position is responsible for leading agile development teams and ensuring the successful delivery of large-scale enterprise projects within the organization.
Key Responsibilities
Facilitate all Scrum ceremonies, guiding teams through the application of agile methodologies and practices.
Manage complex project workflows and oversee sprint planning sessions using Jira as the primary tool.
Lead cross-functional teams in the implementation of large-scale enterprise solutions.
Identify and remove impediments to maintain productivity across multiple workstreams.
Coach teams on the adoption of agile best practices and foster a culture of continuous improvement.
Track and report key metrics using Jira dashboards and other project management tools.
Collaborate closely with Product Owners and stakeholders to align on delivery timelines and expectations.
Requirements
Minimum of 5 years' experience as a Scrum Master, with a proven track record of managing large-scale projects.
Expert proficiency in Jira administration, including customization and project management capabilities.
Technical background with hands-on knowledge of databases, such as SQL and Oracle.
Experience in programming languages, such as Java, Python, C#, or similar.
Strong understanding of commercial software platforms, including SAP and Salesforce.
In-depth knowledge of agile frameworks, including Scrum, Kanban, and SAFe.
Experience with the enterprise software development lifecycle and DevOps practices.
Excellent communication, facilitation, and stakeholder management skills.
CSM (Certified Scrum Master) or an equivalent agile certification is required.
Preferred Qualifications
Advanced certifications in Jira and project management.
Experience with ERP implementations and/or CRM platforms.
Background in enterprise architecture and system integrations.
Experience in the energy or utilities industry.
Provider Relations Specialist
Chicago, IL job
Maintain accuracy of provider information in core internal and member facing systems.
Requires frequent contact with our provider partners to confirm the accuracy of information provided with 95% or greater accuracy.
Requires the data entry of updates to internal provider systems with a 95% or greater accuracy rate.
The Job Requirements are as follows:
-Ability to focus on completing all assignments on time and with the expected level of quality (quality rating of 95% or higher) in a high-volume production environment
-Ability to quickly learn moderately complex business rules
-Ability to quickly learn moderately complex computer systems that support the business area and processes
-Ability to assimilate quickly into a team setting and display a high level of teamwork
-Ability to establish strong business relationships
-Expert written and verbal communication skills
-Professional in appearance and demeanor
-High attention to detail
-Fully proficient in use of office automation software including MS-Office-Office experience either through internships or work after graduation
-Candidate is smart, driven, and has a "can do" attitude. Team player, conflict resolution, excellent communication skills.
HS Diploma/GED (education verification not required). College Degree preferred.
Director of Information Technology
Fall River, MA job
first PRO is now accepting resumes for a Director/SVP of IT in Fall River, MA. This is a direct hire role and onsite. Banking experience required.
PURPOSE: The IT Director is accountable and responsible for the oversight of IT Operations. The primary importance of this role is managing the delivery and support of key business applications. The IT Director will also lead the Vendor Management of standard end user and desktop support, systems infrastructure, and network management lead on a day-to-day basis by a competent 3rd party vendor.
The IT Director has responsibility to ensure the IT strategy is carried out to effectively support the Bank's business strategy, working with the various business lines to ensure technology is meeting the Bank's current and future needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Lead the Bank's efforts to leverage technology to enhance the Customer Banking experience as well as the productivity of Bank staff through better utilization of key / core business applications.
· Strong Project Management focus with emphasis on creating repeatable patterns of success in the consistent improvement of key / core business applications.
· Identify and implement IT process and change management process based on ITIL, where applicable, to ensure IT best practices are implemented and maintained for overall IT effectiveness.
· Overall Vendor Management of competent 3rd party / MSP for the administration of the Bank's local, wireless, Internet, telephone systems, and all related software programs and hardware.
Data Security Analyst
New York, NY job
One of our clients is looking for a Data Security Analyst in New York, NY - 10172. This is a hybrid position and 6 month of contract with possible extension, offering $43/hour ona W2.
About the Role
Supports Data Loss Prevention and Data Security initiatives in the mission to protect sensitive data.
Responsibilities
Monitor alerts coming from data loss prevention technologies.
Perform initial triage and escalation in accordance with internal processes.
Draft playbooks/job aids for responsibilities.
Partner with senior data loss prevention leaders to support incident validations.
Provide feedback to technologists responsible for DLP policy tuning on the efficacy of rules.
Prepare DLP program metrics for routine reporting.
Support ad hoc data requests from DLP leadership.
Qualifications
Knowledge of Proofpoint, Microsoft Purview, and Island.io.
Proficiency in Microsoft Excel, including pivot tables.
Required Skills
Strong attention to detail, inquisitive, analytical, and can pull together multiple data sources to formulate holistic pictures.
Effective verbal and written communication skills and ability to work with cross-functional teams.
Pay range and compensation package
$43/hour on W2.
Creative Project Manager
New York, NY job
Our client is seeking a Creative Project Manager to join their team! This position is located in New York, New York.
Prioritize, plan, and manage the workflow of multiple simultaneous projects across different lines of business
Act as a strategic connector, leveraging knowledge of business objectives, strategy, creative, design, and production to ensure clear and effective communication among all teams
Foster strong collaboration across cross-functional departments to drive alignment and ensure smooth project execution
Partner with external agencies to support promotional, creative, and marketing initiatives for key consumer programs
Communicate priorities, risks, timelines, and solutions to senior leadership and internal stakeholders with clarity and confidence
Provide constructive feedback during creative and project review sessions to ensure final outputs meet expectations and requirements
Assess project impacts and recommend alternative plans when timelines, milestones, or business needs shift
Manage and negotiate project timelines, resources, and budgets, ensuring expectations are aligned and all deadlines are achieved
Desired Skills/Experience:
Bachelor's degree in Marketing, Communications, Advertising, Business, or a related field or equivalent experience
6+ years of project management experience within an internal or external creative, marketing, or advertising agency
Proven ability to manage large-scale, matrixed projects with budgets exceeding $2.5M
Hands-on experience delivering integrated marketing campaigns across print, digital, web, paid media, promotions, TV, video, and/or radio
Strong leadership skills, with the ability to guide cross-functional teams, drive idea generation, and evaluate creative concepts
Exceptional relationship-building skills and a collaborative, team-oriented mindset
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, deadline-driven environment
Adept in crisis management, problem-solving, and navigating changing priorities with composure
Outstanding communication abilities, including written, verbal, and presentation skills
Advanced creative project management skills, with a deep understanding of marketing strategy, creative workflows, and print/digital production processes
Ability to build trust, manage expectations, and maintain strong client service standards in a marketing or creative environment
Demonstrated success partnering with marketing, design, agency, and production teams to direct creative development and deliver high-quality campaign output
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $30.00 and $43.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Senior Audio/Visual/Multimedia Project Manager
Chicago, IL job
A-V Services is seeking an experienced Project Manager to oversee the end-to-end execution of audio-visual (A/V) multimedia projects. The successful candidate will manage multiple projects simultaneously, ensuring timely delivery, quality, and budget adherence.
Key Responsibilities:
Project Planning & Vendor Management:
Review and interpret project documentation, including test fit drawings, to develop detailed A/V deployment plans covering room types, quantities, and layouts.
Create High-Level Estimates (HLE), and comprehensive A/V Plans and coordinate with project team for funding approval.
Create executive summary presentations for stakeholders.
Develop detailed project scopes and Bills of Material (BOM).
Create Requests for Proposal (RFP) packages for distribution to vendors.
Evaluate pre-bids and final bids, providing leveling feedback, and utilizing scorecards to award single vendor.
Stakeholder & Vendor Management:
Conduct discovery calls with line-of-business leadership to validate A/V Plans, ensuring alignment with project requirements.
Coordinate findings with internal project team to validate the A/V plan. Communicate any changes, along with potential cost or timeline impacts to the project team.
Create and communicate preliminary timeline/task durations with project team to ensure proper schedule coordination.
Onboard and engage with AV design consultants throughout the design phases.
Project Execution & Control:
Lead project kickoffs, ensuring all parties are aligned on the A/V Plan, scope, and milestones.
Overseeing vendor activities, including drawing reviews and schedule confirmations, ensuring adherence to project timelines and quality standards.
Conduct site visits as required, monitor and control project progress, manage risks, and implement changes as necessary, demonstrating agility and confidence in decision-making.
Provision, configure and whitelist internal OFE devices such as IPTV, digital signage, conferencing codecs and computers.
Quality Control & Project Closeout:
Coordinate quality control visits with commissioning team, and manage handover process, including end-user training.
Compile all closeout documentation, finalize vendor payments and complete project closure tasks.
Qualifications:
3-5 years of experience in commercial A/V integration and A/V Project management.
Proficient in Word, Excel, MS Project. Working knowledge of Smartsheet is a plus.
Experience with Logitech, QSC, Crestron, Extron, Shure, Sennheiser and other relevant A/V technologies.
Strong understanding of A/V design/implementation best practices, and project management principles.
Strong technical understanding of AV integrated systems and ability to manage field challenges.
Base-level design & engineering experience to effectively communicate infrastructure requirements to architects and project teams.
Proven ability to make confident decisions in dynamic, high-pressure environments.
Ability to travel as needed.
Ability to excel in a corporate environment.
Ability to multi-task.
Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.
Join Our Diverse and Inclusive Team!
At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.
Our Commitment to Diversity and Inclusion:
Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.
Why Work With Us?
Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.
Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
Network Support Engineer
Rome, NY job
Network Support Engineer (Right to Hire)
The Network Support Engineer contributes to enhancing, securing, and optimizing NYSTEC's hybrid network infrastructure-spanning on-premises and cloud environments. This position is responsible for analyzing and improving the performance of NYSTEC's network systems, managing connectivity across Microsoft Azure and Cisco platforms (including Meraki solutions), and collaborating with IT colleagues to expand network capacity, improve resilience, and ensure secure operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Collaborate with the IT service desk and infrastructure teams on the deployment, configuration, and maintenance of network technologies across cloud and on-prem environments.
• Design, install, configure, and support Cisco routers, switches, Meraki access points, and firewalls, as well as Azure virtual networks, VPN gateways, and network security groups (NSGs).
• Implement and manage hybrid connectivity solutions such as Azure ExpressRoute, Site-to-Site VPNs, and Meraki SD-WAN for secure and reliable communication between offices and cloud environments.
• Monitor and optimize network performance across both Azure virtual networks and on-premises Cisco infrastructure, using tools such as Azure Network Watcher and Meraki Dashboard.
• Install, configure, and update network software and firmware; maintain hardware, licenses, and virtual network devices.
• Document network topology, configurations, and policies-including Azure resource groups, VNets, and subnets-and maintain detailed runbooks.
• Test network protocols, ensure stable and secure server and cloud connectivity, and coordinate changes following best practices.
• Enhance network security by implementing and auditing firewall rules, Azure Private Endpoints, and VPN access controls, in collaboration with the information security team.
• Evaluate, recommend, and deploy next-generation solutions to improve scalability, availability, and security across Cisco, Meraki, and Azure ecosystems.
• Provide technical support and troubleshooting for network incidents, including Azure connectivity issues and Meraki wireless network performance.
• Train junior IT staff in network operations, cloud connectivity, and security best practices.
• Maintain compliance with industry standards, including Zero Trust Networking and Microsoft Cloud Adoption Framework principles.
• Plan network capacity to meet demand in online traffic and remote connectivity.
• Manage vendor relationships and coordinate subcontractor activities related to Cisco/Meraki installations or Azure network projects.
• Demonstrate the NYSTEC Core Values and Behaviors
• Other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
• Knowledge and application: Complete knowledge and full understanding of area of specialization, principles, and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach. This job is the fully qualified, experienced professional, journey-level position.
• Complexity and problem solving: Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Work is done independently and is reviewed at critical points.
• Collaboration and Interaction: Enhances relationships and engages with internal/external partners who may not be familiar with the subject matter. Ability to adapt to differing audiences and advise others on complex matters.
• In-depth knowledge of Microsoft Azure networking, including VNets, NSGs, ExpressRoute, VPN Gateway, Private Link, Application Gateway, and Azure Firewall.
• Strong expertise in Cisco network administration, including Layer 2/3 switching, routing protocols (EIGRP, OSPF, BGP), and Cisco and Meraki firewalls.
• Practical experience with Cisco Meraki cloud-managed networking-configuration, monitoring, and troubleshooting via the Meraki Dashboard.
• In-depth understanding of wireless networking concepts, including RF fundamentals, 802.11 protocols, and Wi-Fi security standards.
• Proficiency in deploying, configuring, and troubleshooting Cisco and Meraki wireless solutions, including site surveys, controller configuration, and performance tuning.
• Ability to design and maintain hybrid network topologies that integrate on-premises systems with cloud infrastructure.
• Familiarity with network automation and scripting tools (e.g., PowerShell, Azure CLI, or Python) a plus.
• Excellent analytical and troubleshooting skills for complex networking and connectivity issues. • Strong understanding of network security principles, VPN technologies, and identity-based access control.
• Excellent communication skills to collaborate across teams and present technical solutions to non-technical audiences.
• Possess strong computer skills, including experience using Microsoft applications (e.g., Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) or equivalent.
• Understands NYSTEC's mission, brand mindsets, core values and can put the behaviors into practice
• Other duties as assigned.
EDUCATION and/or EXPERIENCE:
Bachelor's degree in Computer Science, Information Technology, or a related discipline, and at minimum of 5 years of experience as a network support engineer or network administrator. Equivalent combination of education, training, and experience will be considered.
CERTIFICATIONS:
Cisco Certified Network Associate/Professional (CCNA/CCNP), Microsoft Certified: Azure Network Engineer Associate, and Meraki Solutions Specialist (CMSS) are preferred.
Billing Manager
Stax job in Orlando, FL
Full-time Description
The Billing Manager is responsible for overseeing and executing all billing operations across the organization. This role ensures the timely and accurate invoicing of customers, merchants, and strategic partners, while also driving efficient payment processing and reconciliation activities. The Billing Manager maintains a robust and organized financial record-keeping system and is accountable for upholding billing accuracy, compliance, and operational excellence.
In addition to managing daily workflows, the Billing Manager provides leadership and direction to a small team of 1-2 billing professionals, fostering a collaborative and high-performance environment. This role also serves as a key point of contact for customers, merchants, and partners, proactively addressing inquiries, resolving discrepancies, and ensuring all payment timelines and service expectations are consistently met.
Key Responsibilities & Objectives
Maintains an accurate, compliant, and up-to-date billing system to support organizational financial operations
Develops, implements, and updates billing policies and standard operating procedures (SOPs) to ensure consistency and operational excellence.
Monitors end-to-end invoicing and collection processes, including issuing dunning notices to merchants and partners for failed or overdue payments.
Reviews, approves, and processes refunds and credits in accordance with company guidelines.
Serves as a primary point of contact for customer inquiries, proactively resolving billing discrepancies and collaborating with internal teams to maintain accurate financial records.
Negotiates payment terms and resolutions with customers and merchants in situations involving delayed or outstanding payments.
Completes all required reporting activities within established deadlines, ensuring data accuracy and transparency.
Maintains comprehensive records of invoices, deposits, communications, and all documentation related to payment collection.
Monitors customer account activity to identify non-payments, delayed payments, and irregularities, taking appropriate action as needed.
Trains, mentors, and supports staff members within the billing department, fostering a knowledgeable and efficient team environment.
Requirements
2-3 years of experience in payments, fintech, or a related financial operations environment.
Strong problem-solving, analytical, and decision-making abilities, with a focus on continuous improvement and process optimization.
Demonstrated attention to detail and a commitment to accuracy in all aspects of work.
Experience managing or contributing to projects, including coordinating tasks, timelines, and stakeholders.
Ability to work independently while maintaining a high level of ownership and accountability.
Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Thrives in a fast-paced, dynamic environment with shifting priorities and multiple concurrent initiatives.
Prior experience working across multiple entities and systems, with the ability to navigate and reconcile complex operational workflows.