IT QA Automation Test Analyst
Stefanini job in Miramar, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
As a QA tester will perform procedures to ensure that all information systems products and services of the company's consumer and/or trade facing products meet minimum company standards and end-user requirements. Specifically working within the web and/or other teams you will be responsible for managing resources, planning and executing tests, quality assurance, for our customer facing systems. You will team up with other IT resources to support the business by ensuring that all problems and issues are addressed in a professional and timely manner. Other duties may apply.
Qualifications
Experience in testing web applications
Excellent verbal and written communication skills
Read and understand requirements
Create test plans
Create test scripts
Execute test plans and test scripts
Software development life cycle
Testing development life cycle
Experience with the following preferred
Mercury Test Director/Mercury Quality Center or related
Working knowledge of business process analysis, concepts, practices and procedures within a particular field
Capable of working independently and as part of a team
Strong with methodologies, tools, best practices and processes within specific area of responsibility
Thorough understanding of QTP and UFT. VB scripting to automated manual test scripts and large data load simulation for volume testing. Experienced automation testers only. Work with web and other developers and analyst to translate business requirements and functional specifications into test plans and test scripts. Develop test plans, test scripts, and conditions to match business requirements. Execute test
Additional Information
4 - 5 - Months - Contract to Hire
Help Desk Specialist
Stefanini job in Weston, FL
Stefanini is a global IT services company with over 88 offices in 39 countries across the Americas, Europe, Africa, Australia, and Asia in 35 languages. Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including application development, IT infrastructure outsourcing, systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
Job Description
Requirements:
Recent Phone support experience in a call center or comparable environment
Supported a group of at least 200 clients
Hands-on knowledge of Windows 7, MS Office modules
Good knowledge of network concepts and MS Active Directory
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center.
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Expands skills in own work area within an analytical/scientific method or operational process
Applies experience and skills to complete assigned work within own area of expertise
Works within standard operating procedures and/or scientific methods
Additional Information
All your information will be kept confidential according to EEO guidelines.
Pre-Analytical Assistant I
Pembroke Pines, FL job
Job Title: Pre-Analytical Assistant I
Duration: 3+ Months Contract
13344716
Hours : 12am-8:30am Tuesday-Saturday. Interviews will be held Thursday 9/22 starting at 10:30pm. Top 5 candidates will be interviewed.
13340103 / 13344715
Hours : 1am-9:30am Tuesday-Saturdays . interviews will be held Thursday 9/22 starting at 10:30pm. Top 5 candidates will be interviewed
Pay Rate: $15.00/hr. on W2 (without benefits)
Description
Pre-Analytical Assistant I is responsible for general support functions within the Technical Operations Department.
Position Requirements:
º Minimal data entry skills
º Good organizational skills º Understanding of specimen types related to test(s) ordered.
º Clinical department requirements with regard to specimen types and quantity needed for each test, specimen handling and delivery.
º Understanding of compliance regulations related to test ordering which may change on a daily basis º Flexibility and a willingness to adapt to change and pursuit of continuous improvement
º Commitment to fulfilling internal and external customer requirements in the course of carrying out routine position responsibilities
º Willingness to actively contribute to a team based working environment
º Ability and willingness to support the goals of the department with regard to staffing needs on weekends, holidays, on call and overtime
º Tasks and responsibilities must be performed with confidence, accuracy and in a timely manner º Performance task proficiency includes but is not limited to the following manual functions:- sorting- racking- pickup and delivery of specimens to the laboratory- specimen storage [this position might also be trained to run the sorters in archive mode]- centrifugation- aliquoting
Job Accountabilities
1. Demonstrates an ability to learn the job duties assigned to the Pre-Analytical Assistant I, and develops an understanding of how all the functions in Tech Ops and Specimen Processing work together and how they impact Technical departments and result quality.
2. Identifies problems with specimen types, missing information etc., with regard to sorting, racking, centrifuging, delivery, and storage of specimens; is able to resolve or forward information in support of timely problem resolution.
3. Demonstrates an understanding of compliance policies related to test ordering, which requires developing ability to research test order information on translation tables, computer system, and the directory of services.
4. Meets quality and production standards within 6 months of completing training.
5. Completes all required written documentation such that it is understandable to others, legible and within the assigned time frame.
6. Reports to work on time, and follows attendance guidelines; supports the department's performance in the event of coworker absences.
7. Learns additional functions within Tech Ops and Specimen Processing to allow timely progression to the next level.
8. Performs other duties as assigned.
Position Requirements/Environment
1. Handles multiple tasks simultaneously and works in a production environment.
2. Communicates effectively with all levels of staff both verbally and written.
3. Maintains composure while working under pressure.
4. Reflects good judgment at all times when determining what action to take in resolving problems.
5. Adheres to Quest Diagnostics' Core Values, safety, compliance and work process policies and procedures.
6. Works in a biohazard environment, in compliance with all applicable safety requirements.
7. Keeps work area neat and clean; complies with 5S workplace standards.
8. Able to sit, stand or walk for long periods; able to lift up to 50 lbs.; maneuver large carts and/or racks with specimens.
9. Demonstrates strong interpersonal skills that foster a positive working environment.
10. Demonstrates work assignment flexibility and ability to adapt to change.
11. Must have some flexibility with regard to work schedule.
Incumbent should possess the knowledge, skills and experience usually obtained by:
1. High School Diploma or GED.
2. Medical background preferred which includes medical terminology applicable to a clinical laboratory.
3. Previous experience in a production environment preferred.
4. Prefer familiarity with mainframe computer operating system.
Regards:
Pramod
Recruitment Lead
Synergy Global Systems, Inc.
Phone: ************
Additional Information
All your information will be kept confidential according to EEO guidelines.
Recruiter
Stefanini job in Deerfield Beach, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
As a key member of the Talent Acquisition Team, the Talent Sourcer is responsible for candidate attraction by acting as a search expert for functional area(s) by understanding functional hiring needs, position specifications and search requirements. As a Sourcer, this position is responsible developing sourcing strategies aligned by functions and job type. The ISC Sourcer MUST have prior experience in sourcing for a manufacturing environment.
They are accountable for proactively investigating new ideas for creating innovative sourcing strategies and tools. They are accountable for sourcing and screening active candidates from on-line databases as well as generating passive candidates through networking, cold calling, internet searches and research. Sourcers partner with other recruiting team members to align qualified candidates with appropriate positions and work with them throughout the hiring process. In addition, the Sourcer will also perform market analysis, name generation, research, and sourcing process evaluation.
Act as a search expert for multiple functional areas by participating in recruitment strategy/intake meetings to understand hiring needs, position specs and search requirements. Partner with Recruiting Relationship Managers and Hiring Managers to generate ideas, leverage resources and share information such as labor market availability & sourcing technologies that facilitates an effective search process according to assigned timelines.
Build Proactive Sourcing Strategies: Participate in hiring planning to identify holistic sourcing strategies by function/job type. Understand competitive landscape influencing available talent. Function as externally focused expert on industry specific websites, social media, associations, blogs, and communities of interest to create multi-pronged sourcing strategies.
Marketing our opportunities to find talent: Source active candidates from online databases, contact lists, internal databases and employee referrals. Source passive candidates through networking, cold calling, internet searches and research. Leverage cold calling and ‘selling' skills to generate interest in passive, employed candidates to consider Kraft as a potential employer of choice. Aggressive networking, soliciting of referrals for hard to fill positions. Implement sourcing strategies to provide a qualified and diverse candidate pool; mine sources and fill talent pipeline according to demand. Shift recruitment methodology from reactive to proactive by proactively build and maintain ongoing active networks of talent for critical job types to enable more efficient and effective hiring when needs arise.
Prequalifying/screening/phone interviewing of candidates for basic qualifications, availability, technical skills, interest level, salary range, mobility/relocation needs; monitor quality and quantity of resumes. Use assessment skills to short list top candidates for Recruiting Relationship Manager consideration.
Conduct market and competitive intelligence - review competitors' employment branding strategies, determine availability of specific talent profiles.
Monitor employment brand health including effectiveness of employment value proposition and work with internal stakeholders to ensure recruiting materials and messages are aligned with the EVP. Actively manage social media messaging on designated sites to build talent brand and marketplace awareness of the organization as an employer of choice. Internal and external contacts: (
Recruiting Relationship Manager,
External and Internal Candidates,
External agencies, associations, networks, etc…
Hiring Managers)
Qualifications
Bachelor's degree in Business Administration, Human Resources other related field.
Minimum of 5 years of experience in:
Prior experience recruiting/sourcing manufacturing or supply chain talent
Interviewing and Screening
Strong technical skills including advanced databases, bullion logic; prefer AIRs certified
Strong industry network of candidates and recruitment vendors
Research skills
Additional Information
Duration:
6 Months
Itron Technical Product Lead
Miami, FL job
• Hands on experience in IEE/Itron and MDM • Install/configure IEE 8.2 • Extensive experience in IEE modules ARI, ABE, IDM, and web service interrogations; Worked with IEE 8.1 or above; • Extensive technical skills in IEE, SQL Server, XML, and web services.
• Liaise with Itron Technical Support Services on product related issues.
• Validation and Estimation routines configured within IEE
• Rate Modeler configured within IEE to support billing determinants and rates provided by Client.
• Day-to-day IEE Operational procedures involving work queues and established application practices
• Successful configuration and tuning of ARI/SRI or IDM services
• Configuration and tuning of ABE for IBD or Register Bill determinants
• Configuration and tuning of ADE for large data export services to data warehouse
• Advance configuration of Industrial class meters and generation of bill determinants
• Conduct requirements gathering workshops specifically around Validation Rules, Estimations and Rates configuration in IEE
Additional Information
All your information will be kept confidential according to EEO guidelines.
CWR Developer
Stefanini job in Boca Raton, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
- Data Conversion: Perform consistent data conversion processes from a variety of data sources
including data mapping, extraction, cleansing, migration and validation.
- Database Development: Create and maintain efficient database objects, such as tables, views, queries, indexes and stored procedures.
- Application Development: Create applications for data-access that meet business
and technical requirements - content management, reporting, datafeeds, file exports, etc.
- Estimating: Accurately estimate the scope and work needed to successfully complete data conversion projects, as well as other database development tasks.
- Organization: Prioritize and multi-task efficiently in order to maximize productivity while maintaining high quality of work.
- Collaboration: Work cooperatively with both internal and external business users, by actively participating in team
and project meetings. Proactively share information and promote a work environment that values others.
- Communication: Articulate technical-related information in a way that is clearly understandable to technical and non-technical team members.
- Business Knowledge: Demonstrate progress towards an in-depth understanding of the business and usage of our
applications as it relates to the underlying business data.
Qualifications
Required Skills:
- Bachelors degree in Computer Science or equivalent
- Data Modeling and Relational Database Design; 8+ years
- Oracle development skills: solid SQL and PL/SQL coding techniques; 8+ years
- E-commerce and/or software product development; 8+ years
Desired Skills:
- Expertise in database performance, ETL, SQL queries, PL/SQL procedures, packages, functions, cursors, triggers, interfaces and data conversion using PL/SQL, SQL*plus, TOAD, and SQL developer.
- Solid understanding of SQL tuning practices and indexing and partitioning strategies.
- Strong understanding of business processes with good domain knowledge in Content Management.
- Experience with SQLServer Development (T-SQL, DTS, SSIS Development, Data Modeling)
- Strong problem solving skills, adaptable, proactive and willing to take ownership.
- Strong oral and written communication skills
- Knowledgeable in Web technologies and/or object-oriented programming
such as Java, JavaScript, JSP, and .NET (C#/ASP.net/XML) is preferred
- Knowledge of the Product Management application(s): Agility, Stibo is a plus.
- Knowledge of Oracle application: Enterprise Data Quality (EDQ) is a plus.
Additional Information
SAP Field Glass Consultant
Fort Lauderdale, FL job
· Procurement, Creating Statement of work, project management, payment module · Should have 1-2 full implementation experience in field glass · Should be able to setup codes and able to work with customer project team in defining catalog / sources / payment terms etc
Additional Information
All your information will be kept confidential according to EEO guidelines.
AS400 Programmer - Cobol - Contract - Miami, FL
Miami, FL job
Balaji Bobby| Resourcing Executive KRG Technologies, Inc., 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : ************ Ext : 251 | *************** An Inc.5000 Company Job Description Should have hands on development experience in AS400, Cobol
Expertise in handling job Monitoring / Job abends.
Expertise in Turnover tool for promoting development code
Expertise in Hawkeye tool for doing impact analysis
Experience in SQL, Mainframe and TTL Domain is an Added advantage.
Good in production support.
Experience in external tracking tool
Additional Information
Client - HCL America Inc
End Client - Ryder
Hiring Mode - Contract(12+ Months)
eCommerce Analyst
Stefanini job in Boca Raton, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
This role will interface directly with the internal business units as well as external customers to implement successful integration.Manage external interface integration projects with the company's B2B customers from kick-off through go-live following the B2B integration life-cycle (Capture Customer requirements, define a solution, configure B2B integration environments, create development requirements, define test scenarios, test internally, test with the customer, get approval from customer and production release) Gather initial requirements and architecture information from the company's B2B customers such as document types, system software, market sites and technical details via phone conversations. Based on the information obtained from customers, determine best ways in which the company can meet customer requirements' specifications for the following business processes: PunchOut, PO, PO Conifirmation, ASN and invoice. Perform analysis of customer requirements specifications. Define the scope and timeline of the B2B integration with the company's customers based on phone conversations. Determine and document customers' go live timing expectations. Create business requirement/Mapping documents. Provide technical requirements to the company's B2B IT team for custom mapping, enhancements and/or fixes. Manage, create test cases and execute customer testing on integration, enhancements and/or fixes.Troubleshoot and resolve B2B integration related issues with customer and Third-Party Vendors.
Qualifications
Must have working knowledge with EDI ANSI X12 as well as the cXML and xCBL Standards.
4 Years ANSI EDI X12
JIRA
web Methods Trading Networks
cXML
xCBL
AS2
FTP
Analytical Skills
XML
Additional Information
Duration:
6 Months
Business Analyst
Miami, FL job
We are looking for an expert in the media workflow space to help us with selecting and implementing a whole suite of media workflow solutions,Job responsibilities include... Participating in decision making around ideal solutions for Media Asset Management, Title Management, Order Management, Rights Management and Production Resource Management
Assist with implementation of the above systems by serving as PM/Business Analyst as needed
Document systems, processes, workflows
Architect integration of media workflow systems and technologies
Key Skills/Strengths
Project Management & Business Analysis skills
Excellent communication skills… Listening, presenting, facilitating… across functions + levels, both internal
Subject Matter Expert /
Able to collaborate and work in a highly matrix-ed environment
Desired Qualifications/Requirements
Experience with Broadcast and Production technologies
Prior experience with MAM, Rights, Production systems
Software Architecture / Development background
Thanks & Regards
Selva
Technical Recruiter
KRG Technologies Inc
Phone: ************ x 407 | Fax: ************
25000 Avenue Stanford | Suite 243 | Valencia CA 91355
Skype:selvakrgtech
LinkedIn:***********************************
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sr. eCommerce Analyst
Stefanini job in Boca Raton, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
Perform data collection and analysis to evaluate, analyze, design, identify and/or monitor the effectiveness of business function programs and initiatives in the corporate function. Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. Recommends controls by identifying problems; writing improved procedures. Manage requirement changes via a change control process. Identify, communicate and resolve issues and risks as they arise anywhere in the end to end process. Interaction/follow up with our site teams from user stories, test case scenario reviews. Attend daily site team meetings - gather reqs, document findings and put into a document to create a req. for the teams Visio Diagrams and data mining (tea leaf and core metrics are use) to figure how people use it.
Qualifications
Bachelor's Degree with 4 years experience
4 years experience in business/systems analysis with a focus on web/internet projects.
Strong experience in understanding business performance metrics, business needs and capturing requirements for web application development specifically in eCommerce transactions
Experience writing functional requirement specifications, writing use cases, test plans and cases.
Experience creating process flow diagrams
Awareness of current web technology and tools (e.g. Search tools, Tracking tools, etc.)
Proficiency in use of Microsoft Office Suite
Previous coding experience is a plus
Experience with quality assurance methodology
Project management experience
Strong facilitation and communication skills; strong attention to detail; strong written and oral communication skills, including presentation and interview skills; strong organizing and planning skills with proven ability to multi-task; analysis and problem solving skills; negotiation skills; ability to work with minimal direction and supervision
Strong written and verbal communication skills across business and technical audiences
Tea Leaf - good to have (records customer's buying sessions); Nice to have
Core Metrics; Nice to have
Google Analytics; Nice to have
Additional Information
Duration:
6 Months
Support IT Security
Stefanini job in Miramar, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
The person will be leading IT Governance, Security Awareness/Education and Information Security/Legal Relations under the guidance of the Information Security Manager, facilitate the maintenance of the IT Standards and Corporate Information Security Policies, will work with legal team on issues relating to data retention, data classification and legal discovery and lead efforts in the area of user awareness and training related to Information Security.
Qualifications
Prior experience with IT governance in the area of policy and standards development based on industry frameworks.
Understanding of ISO security standards.
Prior experience developing effective user awareness programs and campaigns.
Experience in dealing with data retention and legal discovery.
Understanding of IT Governance Principles
Understanding of PCI, SOX, Privacy and HIPPA
Bachelors Degree Required
CGEIT preferred
Additional Information
3 Months Contract
Program/ Delivery Lead/ Principal Architect
Miami, FL job
· SOA & OSB skills.
· Core Java/ Spring framework.
· REST / JASON. Interfacing with Mobile apps.
· Design & Design patterns.
· Ability to Troubleshoot.
· Exposure to SOA Governance.
· Basic SOA Admin skills would be useful
Additional Information
All your information will be kept confidential according to EEO guidelines.
Bilingual Deskside Technician I - Spansih/English
Stefanini Group job in Miami, FL
Details:
Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Support IT equipment in large corporate environment
Desktop/laptop tech support
Windows 10, MAC, Android, and iOS operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC/D Support - IT equipment Install/Move/Add/Change and Disposal
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate knowledge base articles
Ability to work on-call and other after-hours support needs
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
What you"ll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we"re different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making
Details:
What do you need to succeed?
One year of deskside IT support experience in an international environment
Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Ability to follow directions of next level support teams when providing Smart Hands support
Excellent verbal and written communication skills
Ability to communicate technical information to nontechnical people
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
Deskside / desktop / end-user computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
High school diploma (required)
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
#LI-LG1#LI-ONSITE
IT Process Architect
Stefanini Group job in Miami, FL
Details: About the Role
We are seeking a dynamic and detail-oriented Project Management Office (PMO) Process Lead to design, implement, and manage the end-to-end intake-to-completion process for all IT projects. This individual will be responsible for developing standardized workflows, creating process documentation, and producing clear, professional diagrams using Microsoft Visio or similar applications. The ideal candidate will have a strong background in project management, process improvement, and IT operations, with robust experience in interviewing and understanding departmental functions and how they interact with project management workflows.
This role also requires strong technical documentation capabilities, including the ability to create and maintain Journey Maps, Process Diagrams, Architecture Diagrams, and Data Flow Diagrams. The ideal candidate will bring a blend of technical writing expertise and project management experience, enabling them to clearly translate complex technical concepts into structured, accessible documentation for both technical and non-technical stakeholders.
Key Responsibilities
Project & Program Management
Design and implement a comprehensive PMO intake-to-completion process for all IT projects.
Develop, document, and maintain standardized workflows and procedures for project intake, prioritization, execution, and closure.
Conduct interviews and collaborate with various departments to understand their functions and how they interact with the project management workflow.
Create clear and detailed process diagrams and flowcharts using Microsoft Visio or similar tools.
Develop and implement an electronic data intake process, preferably using ServiceNow or similar platforms.
Establish accountability checkpoints throughout the project lifecycle to ensure transparency and responsibility.
Create and monitor key performance indicators (KPIs) to measure process effectiveness and drive continuous improvement.
Develop comprehensive training materials and deliver training sessions to ensure staff can effectively use the newly developed workflow.
Create and maintain technical documentation including Journey Maps, Process Flows, Architecture Diagrams, and Data Flow Diagrams to support project clarity and stakeholder alignment.
Leverage a technical writing and project management background to translate complex technical concepts into clear, structured documentation.
Facilitate cross-functional collaboration and stakeholder engagement through structured communication plans.
Identify, assess, and mitigate risks; escalate critical issues per governance protocols.
Maintain comprehensive documentation, including RAID logs, status reports, and dashboards.
Capability Building & Continuous Improvement
Mentor junior project managers and contribute to PfMO maturity.
Apply lessons learned and industry best practices to improve delivery effectiveness.
Details: Required Qualifications
Bachelor's degree in Information Technology, Business Administration, or related field (Master's preferred).
3+ years of experience in project management, process improvement, or PMO roles.
Demonstrated experience interviewing stakeholders and mapping departmental functions to project management processes.
Proficiency in Microsoft Visio or similar diagramming applications.
Experience developing electronic data intake processes, preferably using ServiceNow.
Strong understanding of IT project management methodologies (e.g., PMI, Agile, Lean).
Excellent communication, organizational, and analytical skills.
Experience with workflow automation tools and project management software is a plus.
Ability to work independently and collaboratively in a fast-paced environment.
Period of Performance
Start Date: December 2025
End Date: May 2026 (option to extend)
Location
Hybrid office-based work environment.
No travel or on-site presence required unless otherwise specified.
Success Criteria
Projects delivered on time, within scope, and budget.
Stakeholder satisfaction and engagement metrics met or exceeded.
All documentation completed and maintained per PMO standards.
Demonstrated contribution to PfMO maturity and strategic alignment.
Additional Information
Access to necessary project management tools and platforms will be provided.
All work must comply with organizational policies, PMI standards, and data governance requirements.
#LI-ONSITE #LI-KG1
IT Support Specialist
Stefanini job in Boca Raton, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
-Provide end user desktop / phone support to deterine and resolve end user support issues.
-Will require reimaging/imaging of laptops, desktops and thin clients on-site.
-Opening and closing tickets.
-Matching PO's with deliveries and acceptance of deliveries.
-Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member.
-Managing your specific ticket queue.
-Adding and troubleshooting hardware such as hard disks and memory.
-Troubleshoot encryption and system configuration issues.
-Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt
Requirements:
Qualifications
Win XP
Win7
Support helpdesk
Microsoft Office
Google Apps
VPN / Remote Connectivity
Mobile Device Support (Andriod, iOS, Blackberry devices)
Relevant desk side experience
MAC (OSX) support
Telephone Support using remote tools.
Ticket Management knowledge (Remedy).
Ability to make sound decision on the fly, to meet the customers needed.
Ability to manage multiple issues at one time.
Ability to work well as part of a team.
Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.
Additional Information
12 Months Contract
May require after-hours and weekend work and OT may be required
IT QA Automation Test Analyst
Stefanini job in Miramar, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
As a QA tester will perform procedures to ensure that all information systems products and services of the company's consumer and/or trade facing products meet minimum company standards and end-user requirements. Specifically working within the web and/or other teams you will be responsible for managing resources, planning and executing tests, quality assurance, for our customer facing systems. You will team up with other IT resources to support the business by ensuring that all problems and issues are addressed in a professional and timely manner. Other duties may apply.
Qualifications
Experience in testing web applications
Excellent verbal and written communication skills
Read and understand requirements
Create test plans
Create test scripts
Execute test plans and test scripts
Software development life cycle
Testing development life cycle
Experience with the following preferred
Mercury Test Director/Mercury Quality Center or related
Working knowledge of business process analysis, concepts, practices and procedures within a particular field
Capable of working independently and as part of a team
Strong with methodologies, tools, best practices and processes within specific area of responsibility
Additional Information
Travel Description:
This position requires a valid US passport. Travel is not paid from the contractor's home location to the site. For travel between the company's locations', major travel expenses (air, car rental, lodging, some meals) will be booked and may be prepaid by the company. Contractor will be reimbursed for meals and incidental expenses according to organization's travel policy. Contractor must have access to a major credit card for travel expenses.
Standard work week:
Our normal business hours are 9 am - 6 pm M-F. All candidates must be available to work those hours. Some weekend and overtime work may be required.
Other comments:
Overtime and working hours outside the standard business day may be required. Amount of OT may increase as we get closer to the go-live date of the project.
Business Analyst
Stefanini job in Miramar, FL
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini
provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
Work directly with Lead and business contacts in the support, idetification and resolution of fixes, enhancement and assigned small projects.
Provide written and verbal communication such as status reports, progress reports and documentation to IT and business partners.
Develop Scope, Functional Specs (and other required documents) for software development
Develop detailed specifications and contribute to estimates in accordance with business requirements
Develop test plans, test design specs and test cases to match business requirements and thoroughly test software to ensure proper operation.
Develop and track projects, enhancements and fixes to business applications.
Document all problems and support issues, and work with developers, testers and end users to resolve them.
Assist with migrations, standards and administration as needed.
Assist Business partners in resolving IT issues and facilitate working with other IT teams.
Qualifications
Experience in business processes, analysis, requirements, functional requirements/use case and testing developement and execution skills
Sales/IT Subject matter experience background in a functional capacitty for web applications, or AS400/iSeries 1 - 3 years experience as systems or business analyst.
Excellent communication, business, interpersonal/collaboration skills in a diverse and very dynamic environment
Experience with Mercury Test Director/Mercury Quality Center/ALM or related a plus.
Experience with Oracle data query tools and data problem solving
Experience with Salesforce software
Preferred Education:
Bachelor degree or equivalent exerience in Travel, IT or Sales related field
Additional Information
2 - 4 Months Contract
Deskside Technician I
Stefanini Group job in Boca Raton, FL
Details:
Who we are Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
#LI-ONSITE #LI-KG1
Details: What do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
Valid US driver's license
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
What you'll get
Work with brilliant minds, often within a global capacity.
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company.
Agility, flexibility, and innovation are in our DNA.
Flat organizational structure which enables faster communication and decision making.
#LI-ONSITE #LI-KG1
Lead architect for Unica Interact
Miami, FL job
• Lead architect for Unica Interact/SilverPop implementation. • Designed data model and data integration protocols for real-time • Creating Unica Interact API calls for channel like call center and web site • Creating Interactive flowcharts for lead assignment and generation application
• Configuring and performance testing Unica Interact
• Coded API calls in Java
• Experience working with IBM Unica Campaign
• Designing flowcharts, Campaign testing & execution
• Strong knowledge in designing realtime flowcharts using IBM Interact and silverpop
Qualifications
Unica,SilverPop,
API
Additional Information
SilverPop,