Dispatcher jobs at Stericycle - 390 jobs

Definition Under general and/or immediate supervision, performs a variety of duties involved in answering 9-1-1 emergency and non-emergency calls; analyze, prioritize, and enter calls for service via a Computer Aided Dispatch (CAD) system; dispatch emergency personnel via multi-frequency radio system, telephone, or other communications equipment; record and monitor activities of field and communications personnel; receive incoming calls for police and emergency assistance and dispatch necessary units; perform a variety of general support duties related to dispatch activities; and related work as assigned on an assigned shift for the Police Department. POSITION SNAPSHOT: The Fontana Police Dispatcher is a non-uniformed position. A typical shift is 12-hours which predominantly takes place within the Dispatch Center of the Police Department. You will be a member of a productive team that operates in a fast-paced environment while answering calls from the public and communicating with department personnel in the field via phone, computer, or radio. This communication includes but is not limited to: call taking, working secondary and primary radio channels, collecting and/or passing information to partner jurisdictions, and accurate data-entry. The goal of a Dispatcher is to serve the community through respectful, empathetic communication with a focus on problem solving and maintaining professionalism. Essential Functions The incumbent must have the ability to: Receive emergency and non-emergency calls, complaints, and inquiries from the public. Evaluate and analyze information to determine jurisdiction, necessity, and response needed. Determine the nature and location of emergency and non-emergency calls for service, including 9-1-1 calls, and prioritize response. Dispatch emergency and non-emergency units as necessary and in accordance with established procedures. Use appropriate terminology and radio codes relaying to police personnel in the field via radio and mobile data computer terminals. Listen and comprehend radio transmissions from emergency personnel in the field; acknowledge, document, and comply with requests for action or information. Coordinate emergency calls and relay information and assistance requests involving other public safety agencies. Maintain contact with all units on assignment; maintain status and location of police field units, checking periodically to verify location, activity, and status, supplying back-up personnel and taking other appropriate steps to provide for the safety of field personnel. Organize and coordinate activities of field units. Place telephone calls to other safety agencies, City departments, City emergency crews, tow companies, ambulance services, coroner, telephone and utility companies, and others to relay information or request services, maintaining detailed record of the time and nature of each call. Operate CAD equipment, enhanced 9-1-1 telephone system equipment, multi-frequency radio equipment, Telecommunications Device for the Deaf (TDD), and other relative office equipment and systems. Perform a variety of record keeping, filing, indexing, and other general clerical work. Monitor radio channels for service requests from other jurisdictions and emergency radio traffic that may affect the City's operations. Monitor security cameras and license plate readers to provide real-time information to field units. Attend patrol briefings as assigned. Testify in court as needed. Enter, update, and retrieve information on wanted persons, stolen property, vehicle registration, stolen property/vehicles, and other information from computer and teletype networks including but not limited to California Law Enforcement Teletype System (CLETS), Department of Justice (DOJ), National Law Enforcement Teletype System (NLETS)/National Crime Information Center (NCIC), etc. Learn departmental policies and procedures for service requests. Read maps, memorize streets and major hundred blocks and reasonably apply this knowledge to service requests, field unit beat assignments, and coordination of response. Learn police codes, practices, and methods. Work under pressure, exercise good judgment, and make sound decisions in emergency situations. Effectively and courteously deal with the public, including irate, upset, and difficult callers during hectic, tense, and dangerous situations. Work various shifts as assigned, including nights, weekends, and holidays. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective cooperative working relationships with those contacted in the course of work. Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner. Maintain prompt and regular attendance. Perform all duties with the context of the City/Department's Mission Statement and Organizational Values. May perform occasional matron duties as assigned. Provide on-the-job training and technical guidance to new employees in the Dispatch Unit. Perform any other tasks or functions deemed necessary to the daily operations of the employer. Other duties as assigned. This position is always evolving. Therefore, employer reserves the right to modify this job description as necessary. THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER. Working Conditions: Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, squatting and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement and finger coordination in preparing and entering data, using a computer keyboard. Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing is required when providing phone and counter service to the public. The need to lift, drag and push file, paper and documents weighing up to 25 pounds also is required. Experience and Training Guidelines A combination of experience and training that would provide the required knowledge and abilities is qualifying. The incumbent must have knowledge of: Modern office equipment including computers and applicable software. Modern office procedures, practices, and equipment. Correct English usage, spelling, punctuation, and grammar. Methods and techniques for record keeping. Experience: One (1) year of work experience that involves a substantial amount of public contact. One (1) year of telephone and/or dispatch and general clerical experience is desirable. Education:Completion of the twelfth grade, or equivalent. In addition, advancement from a Police Dispatcher I to a II requires incumbent to demonstrate competence in all phases/duties/responsibilities of the position and have recommendation of a Communications Supervisor. Licenses/Certifications: Possession of, and continuously throughout employment, a valid California Class "C" Driver's License or equivalent. Candidates must be able to type at a minimum speed of 40 NET WPM (a typing test will be administered at a later date as part of the recruitment process). Supplemental Information Successful candidates will be required to pass a drug screening, fingerprint screening, physical examination and a background investigation. If you were referred to this position by a current Fontana Police Department employee, please use the link below to download the Applicant Referral Form. This form must be completed and submitted to the Human Resources Department at the time that your application is submitted. Submit completed forms to or to the Human Resources Office. Forms received after the position closes will not be accepted. Click to download the Applicant Referral Form. Supplemental Information Successful candidates will be required to pass a drug screening, fingerprint screening, physical examination and a background investigation. The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits. Please to view our excellent employee benefit options. 01 Do you possess education equivalent to the completion of the twelfth grade? Yes No 02 Do you possess one (1) year of work experience that involves a substantial amount of public contact? Yes No 03 Do you understand that you must be able to type at a minimum speed of 40 Net WPM and that a typing test will be administered at a later date as part of the recruitment process for this vacancy? Yes No 04 Were you referred to this position by a current Fontana Police Department employee? *If you select yes, please refer to the job posting for instructions to download and submit an Applicant Referral Form. Yes No Required Question

Definition Under general and/or immediate supervision, performs a variety of duties involved in answering 9-1-1 emergency and non-emergency calls; analyze, prioritize, and enter calls for service via a Computer Aided Dispatch (CAD) system; dispatch emergency personnel via multi-frequency radio system, telephone, or other communications equipment; record and monitor activities of field and communications personnel; receive incoming calls for police and emergency assistance and dispatch necessary units; perform a variety of general support duties related to dispatch activities; and related work as assigned on an assigned shift for the Police Department.Under general and/or immediate supervision, performs a variety of duties involved in receiving incoming calls for police and emergency assistance and dispatching necessary units; performs a variety of general support duties related to dispatch activities including record keeping, typing and filing; and monitors teletype communications. POSITION SNAPSHOT: The Fontana Police Dispatcher is a non-uniformed position. A typical shift is 12-hours which predominantly takes place within the Dispatch Center of the Police Department. You will be a member of a productive team that operates in a fast-paced environment while answering calls from the public and communicating with department personnel in the field via phone, computer, or radio. This communication includes but is not limited to: call taking, working secondary and primary radio channels, collecting and/or passing information to partner jurisdictions, and accurate data-entry. The goal of a Dispatcher is to serve the community through respectful, empathetic communication with a focus on problem solving and maintaining professionalism. LATERAL POLICE DISPATCHER must have completed a probationary period as a police dispatcher in a law enforcement agency. PRE-SERVICE POLICE DISPATCHER must have completed the California POST mandated dispatcher course upon hire. Distinguishing Characteristics:Police Dispatcher I - This is the entry level class in the Police Dispatcher series. Incumbents learn and perform a variety of duties involved in receiving, prioritizing, and transmitting emergency and non-emergency calls for service and dispatching the appropriate personnel in response to those calls. This class is distinguished from the Police Dispatcher II by the performance of the more routine tasks. Police Dispatcher II - This is the journey level class in the Police Dispatcher series. Employees within this class are distinguished from the Police Dispatcher I level by the performance of the full range of duties as assigned. Employees are fully aware of the operating procedures and policies of the work unit. Positions in this class are normally filled from advancement from the I level, or when filled from the outside, require prior work experience and P.O.S.T certification. May participate in the training and evaluation of new communications staff. Essential Functions The incumbent must have the ability to: Receive emergency and non-emergency calls, complaints, and inquiries from the public. Evaluate and analyze information to determine jurisdiction, necessity, and response needed. Determine the nature and location of emergency and non-emergency calls for service, including 9-1-1 calls, and prioritize response. Dispatch emergency and non-emergency units as necessary and in accordance with established procedures. Use appropriate terminology and radio codes relaying to police personnel in the field via radio and mobile data computer terminals. Listen and comprehend radio transmissions from emergency personnel in the field; acknowledge, document, and comply with requests for action or information. Coordinate emergency calls and relay information and assistance requests involving other public safety agencies. Maintain contact with all units on assignment; maintain status and location of police field units, checking periodically to verify location, activity, and status, supplying back-up personnel and taking other appropriate steps to provide for the safety of field personnel. Organize and coordinate activities of field units. Place telephone calls to other safety agencies, City departments, City emergency crews, tow companies, ambulance services, coroner, telephone and utility companies, and others to relay information or request services, maintaining detailed record of the time and nature of each call. Operate CAD equipment, enhanced 9-1-1 telephone system equipment, multi-frequency radio equipment, Telecommunications Device for the Deaf (TDD), and other relative office equipment and systems. Perform a variety of record keeping, filing, indexing, and other general clerical work. Monitor radio channels for service requests from other jurisdictions and emergency radio traffic that may affect the City's operations. Monitor security cameras and license plate readers to provide real-time information to field units. Attend patrol briefings as assigned. Testify in court as needed. Enter, update, and retrieve information on wanted persons, stolen property, vehicle registration, stolen property/vehicles, and other information from computer and teletype networks including but not limited to California Law Enforcement Teletype System (CLETS), Department of Justice (DOJ), National Law Enforcement Teletype System (NLETS)/National Crime Information Center (NCIC), etc. Learn departmental policies and procedures for service requests. Read maps, memorize streets and major hundred blocks and reasonably apply this knowledge to service requests, field unit beat assignments, and coordination of response. Learn police codes, practices, and methods. Work under pressure, exercise good judgment, and make sound decisions in emergency situations. Effectively and courteously deal with the public, including irate, upset, and difficult callers during hectic, tense, and dangerous situations. Work various shifts as assigned, including nights, weekends, and holidays. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective cooperative working relationships with those contacted in the course of work. Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner. Maintain prompt and regular attendance. Perform all duties with the context of the City/Department's Mission Statement and Organizational Values. May perform occasional matron duties as assigned. Provide on-the-job training and technical guidance to new employees in the Dispatch Unit. Perform any other tasks or functions deemed necessary to the daily operations of the employer. Other duties as assigned. This position is always evolving. Therefore, employer reserves the right to modify this job description as necessary. THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER. Working Conditions: Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, squatting and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement and finger coordination in preparing and entering data, using a computer keyboard. Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing is required when providing phone and counter service to the public. The need to lift, drag and push file, paper and documents weighing up to 25 pounds also is required. Experience and Training Guidelines LATERAL POLICE DISPATCHER (Must have completed a probationary period as a police dispatcher in a law enforcement agency) PRE-SERVICE POLICE DISPATCHER (Completion of the California POST mandated dispatcher course upon hire) A combination of experience and training that would provide the required knowledge and abilities is qualifying. The incumbent must have knowledge of: Police Dispatcher I Modern office equipment including computers and applicable software. Modern office procedures, practices, and equipment. Correct English usage, spelling, punctuation, and grammar. Methods and techniques for record keeping. Police Dispatcher IIIn addition to the qualifications of Dispatcher I, incumbents must have knowledge of: Standard operating procedures of police dispatching. Applicable Federal, State, and local laws, codes, and regulations. Police-related computer and teletype networks. Operational characteristics of standard office and dispatch equipment. Occupational hazards and standard safety practices. Experience: Dispatcher I - One (1) year of work experience that involves a substantial amount of public contact. One (1) year of telephone and/or dispatch and general clerical experience is desirable.Dispatcher II - Successful completion of the probationary period as a police dispatcher in law enforcement agency. Education:Dispatcher I - Completion of the twelfth grade, or equivalent.Dispatcher II - Completion of the twelfth grade, or equivalent, and successful completion of the P.O.S.T. mandated dispatcher course. In addition, advancement from a Police Dispatcher I to a II requires incumbent to demonstrate competence in all phases/duties/responsibilities of the position and have recommendation of a Communications Supervisor. Licenses/Certifications: Possession of, and continuously throughout employment, a valid California Class "C" Driver's License or equivalent. A typing speed of 40 wpm is required (a typing test will be administered at a later date as part of the recruitment process). Supplemental Information Successful candidates will be required to pass a drug screening, fingerprint screening, physical examination and a background investigation. If you were referred to this position by a current Fontana Police Department employee, please use the link below to download the Applicant Referral Form. This form must be completed and submitted to the Human Resources Department at the time that your application is submitted. Submit completed forms to or to the Human Resources Office. Forms received after the position closes will not be accepted. Click to download the Applicant Referral Form. The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits. Please to view our excellent employee benefit options. 01 What is your highest level of education? High School graduate or equivalent Some college Trade School Graduate or Apprenticeship Associate's Degree Bachelor's Degree Master's Degree Doctorate None of the Above 02 Do you possess one (1) year of work experience that involves a substantial amount of public contact? Yes No 03 Have you completed or are you currently enrolled in a POST-mandated dispatcher course? Yes No 04 Have you successfully completed a probationary period as a police dispatcher in a law enforcement agency? Yes No 05 Do you understand that you must be able to type at a minimum speed of 45 Net WPM and that a typing test will be administered at a later date as part of the recruitment process for this vacancy? Yes No 06 Were you referred to this position by a current Fontana Police Department employee? *If you select yes, please refer to the job posting for instructions to download and submit an Applicant Referral Form. Yes No Required Question

PLEASE READ THIS BULLETIN IN ITS ENTIRETY This recruitment is being conducted to fill reoccurring full-time vacancies. The List established by this recruitment may be used to fill full-time, part-time, limited term, and temporary vacancies for up to one year. Periodic testing for this position will take place as described below in the supplemental information section. The incumbent in this position will perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series. This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. KNOWLEDGE, SKILLS AND ABILITIES / MINIMUM QUALIFICATIONS Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to: Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job performance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience: Some experience operating radio, computer or other communication equipment is highly desirable. Training: A High School Diploma or G.E.D. supplemented by general clerical experience. License or Certificate: Possession of, or ability to obtain, an appropriate, valid California driver license upon hire. Tools and Equipment Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). SUPPLEMENTAL INFORMATION The Recruitment & Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted testing deadline in order to move forward in the selection process. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at . City of Vallejo staff are unable to assist with these issues. 2. Applicants who meet the minimum qualifications and have submitted a completed application including answering all Supplemental Questions, will be invited to participate in the testing process as outlined below: The City of Vallejo Police Department utilizes Criticall to test for the knowledge, skills, and abilities needed to perform the essential duties for the position of Communications Operator. This is an online assessment that consists of seven components that takes approximately 3 hours and 5 minutes to complete. The assessment may NOT be completed by anyone other than the applicant. To validate the integrity of a successful candidate's score, the candidate will be asked to verify that no one completed any portion of the assessment on their behalf during polygraph questioning. Those whom are found to be untruthful in the submission of their assessment will be withdrawn from consideration for the position. Criticall assessments will be proctored online the second and fourth Friday of every month beginning on January 9, 2026 until the position has closed. The application deadline to be included in an assessment group will be the Thursday prior to the date of the assessment as described below: Testing DateApplication DeadlineJanuary 9, 2026January 8, 2026January 23, 2026January 22, 2026February 13, 2026February 12, 2026February 27, 2026February 26, 2026March 13, 2026March 12, 2026March 27, 2026March 26, 2026 **After the testing link has been sent, applicants will have five calendar days to complete the assessment. If the assessment has not been completed within five calendar days, the application will be withdrawn from consideration and the applicant will be required to wait 30 days to reapply. Testing instructions and information will be sent to you through NeoGov notification on the day of your scheduled assessment. To ensure timely delivery of notifications regarding your application status and testing, please make sure that NeoGov and Government Jobs are added to your safe senders list, and not filtered as spam when communications from these entities arrive in your email. 3. Candidates must achieve a minimum T-Score of 52 on the Criticall assessment. Those achieving a T-score of 52 or higher will be invited to participate in oral panel interviews. Please note: Those who do not achieve a minimum passing T-score of 52 will be required to wait 30 days before they are able to re-apply and re-take the Criticall assessment. 4. Oral panel interviews are weighted at 100% of a candidates score. Those who score 70% or higher will be placed on the Register of Eligibles and referred to the department for further consideration. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Chief's Interview Communications Center sit along Completed Personal History Statement (PHS) Live Scan Fingerprinting Polygraph POST Dispatcher Background Investigation Psychological Assessment Medical Assessment REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Yissa Barajas at or by email at prior to your scheduled testing date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

Are you an efficient multi-tasker that loves a good challenge? Do you speak with confidence to convey important information? Drive your career forward with the Department of Transportation as a Winter Dispatcher! Help keep people safe in their communities and on Pennsylvania's roads this winter! DESCRIPTION OF WORK As a Winter Dispatcher, you will answer emergency and non-emergency calls from the public and coordinate responses for the safety of the motoring public. You will perform various clerical functions throughout the season which may include filing, retrieving, storing and sorting of documents. Opportunities are based on operational needs, so there may not be open positions for each job title in every county. To see counties where you might be interested in working, view PennDOT's District map. Work Hours and Additional Information: This position may require working rotating shifts, including evening/overnight shifts, and/or overtime, including weekends and holidays. Salary: Winter Dispatchers earn $17.38 hourly. This is a seasonal position lasting from September through April, but there are frequent opportunities to obtain a permanent full-time position. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Preferred Qualification(not required): Previous clerical or radio dispatching experience, including the utilization of electronic communications equipment and visual display equipment Additional Requirement: You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ********************************************************** and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

GENERAL STATEMENT OF JOB This is the first of four levels in the Public Safety Communications series. Incumbents receive incoming calls for police, fire, medical and other emergency assistance, and dispatch appropriate units via radio and telephone. Responsibilities may include receiving and responding to emergency and non-emergency calls from the public; dispatching emergency units; coordinating and relaying information; entering, updating, and retrieving information from the National Crime Information Center; and maintaining daily radio logs. ***PLEASE NOTE: THIS POSITION WILL REMAIN OPEN THROUGH OCTOBER 22, 2025, OR UNTIL FILLED.*** APPLICANTS MUST VISIT THE AMERICAN JOB CENTER AT 523 MADISON STREET SUITE B CLARKSVILLE, TENNESSEE 37040, TO TAKE A REQUIRED TYPING TEST. WALK-INS ARE WELCOMED, BUT CALLING IN ADVANCE TO ALERT THE CENTER OF WHEN YOU ARE COMING IS ENCOURAGED. THE PHONE NUMBER IS . APPLICANTS MUST HAVE A NET RESULT OF AT LEAST 35 WORDS PER MINUTE ON THE REQUIRED TYPING TEST. AN APPLICANT MUST BE REGISTERED WITH Jobs4tn.gov BEFORE VISITING THE AMERICAN JOB CENTER. PLEASE NOTE THAT IF THE APPLICANT HAS TAKEN A TYPING TEST AT THE AMERICAN JOB CENTER IN THE PAST 12 MONTHS, THIS MAY COUNT TOWARDS THE APPLICATION. THE APPLICANT WILL NEED TO OBTAIN A COPY OF THAT TEST FROM THE AMERICAN JOB CENTER. THE AMERICAN JOB CENTER WILL GIVE A COPY OF THE RESULTS TO THE APPLICANT WHICH THE APPLICANT MUST THEN TURN IN TO SHEILA MICHAELS IN THE CITY OF CLARKSVILLE HUMAN RESOURCES DEPARTMENT, EITHER IN PERSON BY VISITING OUR LOCATION AT ONE PUBLIC SQUARE SUITE 200 CLARKSVILLE, TENNESSEE 37040, AND LEAVING A COPY IN AN ENVELOP WITH THE SECURITY STATION OF THE LOBBY, OR PREFERABLY BY SCANNING THE RESULTS AND EMAILING THEM TO: . THE APPLICANT THAT DOES NOT COMPLETE ALL OF THE ABOVE STEPS, TO INCLUDE SUBMITTING AN APPLICATION AND TYPING ASSESSMENT, WILL NOT BE CONSIDERED FOR THE POSITION. IT DOES NOT MATTER IN WHICH ORDER THE APPLICATION OR ASSESSMENT ARE SUBMITTED. APPLICANTS WHOSE APPLICATIONS ARE FORWARDED FROM THE HUMAN RESOURCES DEPARTMENT WILL BE CONTACTED BY A REPRESENTATIVE FROM THE CLARKSVILLE POLICE DEPARTMENT AND GIVEN A DATE FOR THE WRTTEN EXAMINATION. APPLICANTS SELECTED FOR THE POSITION WILL BE REQUIRED TO WORK TWELVE (12) HOUR SHIFTS, WHICH COULD BE DURING THE DAY, NIGHT, ON WEEKENDS, AND/OR HOLIDAYS. THE APPLICANT MUST BE AT LEAST 21 YEARS OLD TO APPLY AND BE CONSIDERED FOR THIS POSITION. Example of Duties SPECIFIC DUTIES AND RESPONSIBILITIES Essential Functions: Receives and routes telephone calls reporting situations and incidences of an emergency or life-threatening nature; questions caller and solicits information; receives and routes non-emergency telephone calls; maintains operational records and logs. Dispatches appropriate units to specific calls utilizing a radio console; tracks calls and notifies appropriate individual(s) of situations requiring their attention. Monitors the status and location of all public safety units. Enters, updates, and retrieves information from NCIC (National Crime Information Center). Performs other duties of a similar nature or level. Typical Qualifications MINIMUM EDUCATION AND TRAINING Education and Experience High school diploma or GED equivalent. No experience required. License and Certifications Police/Fire APCO certification. National Incident Management System (NIMS). Communications Training Officer (CTO). National Crime Information Center (NCIC). Supplemental Information MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED Knowledge, Skills, and Abilities: Knowledge of: Customer service principles. City geography. Computers and related software applications. Recordkeeping principles. Computers and related software applications. Skill in: Providing customer service. Remaining calm in stressful situations. Operating multi-line phone systems. Using a computer and related software applications. Reading maps. Maintaining records and logs. Using a computer and related software applications. Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction. Physical Requirements: The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required: Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping: Applying pressure to an object with the fingers and palm. Handling: Picking, holding, or otherwise working, primarily with the whole hand. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound. Kneeling: Bending legs at knee to come to a rest on knee or knees. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Mental Acuity: Making rational decisions through sound logic and deductive processes. Pulling: Using upper extremities to exert force to draw, haul or tug objects in a sustained motion. Pushing: Using upper extremities to press against something steady to thrust forward, downward, or outward. Reaching: Extending hand(s) and arm(s) in any direction. Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. Standing: Particularly for sustained periods of time. Stooping: Bending body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles. Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Visual ability 4: sufficient to operate motor vehicles and/or heavy equipment, both day and night. Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.

Please note: this is a LATERAL opportunity that requires previous experience as a 911 public safety dispatcher. Please do not apply if you do not possess the experience required outlined in the "Experience & Education" section. For an inside look at the Carlsbad (CA) Police Department Click Here Under general direction, this position will receive, evaluate and act upon emergency and non-emergency telephone and radio communications which range from routine to the complex in the support of municipal law enforcement and fire departments; perform other related work as assigned. A Communications Operator II works under general supervision and performs a wide variety of complex clerical and emergency tasks in support of the police and fire department operations. You belong in Carlsbad The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal. Selection Process Oral Panel Appraisal Interview: Appraisal of general experience, education, judgment, problem solving ability and communication skills. Those candidates who are qualified will continue in the selection process. Background Appraisal Interview: Completion and review of detailed Personal History Statement. Candidates meeting the basic criteria will continue with a background investigation. Comprehensive Background Investigation: A detailed investigation of the candidate's personal history and suitability for employment as a law enforcement officer based on the job dimensions identified by POST. This investigation includes a lie detection polygraph screening. Captains' Interview: Personal interviews with the Captain of Field Operations and the Captain of Support Operations. Final Steps: Psychological and medical evaluations before hire are required. The Chief of Police may select/appoint any individual who has successfully completed the process. Appointments are probationary for one year. Key Responsibilities Receive routine and emergency calls and dispatch police, fire and emergency medical units using a virtual telephone, computer equipment and/or a two-way radio console as well as a keyboard and mouse, trackball or foot pedal. Perform multiple tasks simultaneously, such as receive, document and disseminate information accurately in both written and oral form, enter information into and retrieve information from computer systems and read information from multiple computer screens. Document facts accurately, legibly, and completely during multiple/emergency call situations. Coordinate activities within the city departments as well as with other emergency service and other government jurisdictions. Monitor other radio frequencies, dispatching appropriate emergency units when necessary. Take and evaluate reports, handle complaints, and requests for service over the phone and in person. Elicit information, quickly and accurately analyze situations and choose an effective course of action for both emergency and non-emergency situations. Provide responsive, high quality service to city employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner. Screen and refer selected problems to appropriate supervisor. Assist in the supervision and training of less experienced personnel in a one-on-one, on-the-job-training environment that includes writing daily/weekly evaluations. Use computer terminals to inquire, enter and check data in local, state, and national information databases. Perform routine cleaning and maintenance of radio/dispatch equipment. Perform other related duties as assigned. Qualifications Knowledge of: Basic organization and functions of municipal police and fire departments. Basic emergency (911) system functions and operations. Basic geography of the City of Carlsbad, San Diego County. Operational principles and practices of a police and fire radio-telephone emergency communications and dispatching system, including emergency (911) system operations. Geography of the City of Carlsbad and environs. Appropriate agencies for handling of public safety complaints/problems/emergencies. Ability to: Elicit from, and explain information effectively and accurately to, a wide variety of callers. Provide excellent customer service both in person and on the phone to every caller, regardless of who they are. Provide information relevant to maintaining the safety of field personnel. Analyze situations accurately, reason clearly, and adopt effective courses of action even during times of stress or life-threatening peril. Learn to operate radio, telephone, and computer terminal equipment, and properly dispatch emergency units under extreme pressure. Learn to handle multiple situations on a simultaneous basis. Learn to understand, interpret and process radio traffic and telephone calls despite considerable background noise, static and interference. Keep a spirit of collaboration and cooperation within the Communications Center, regardless of the amount of stress/activity going on. Establish and maintain cooperative relationships with those contacted in the course of work. Remain calm and communicate precisely and clearly in emergency situations. Exercise sound judgment in making priority decisions. Read maps, grids and written instructions. Deploy emergency equipment within specific guidelines. Learn and articulate rules and procedures involved in release and maintenance of police records and files. Document facts accurately, legibly and completely under pressure of multiple emergency call situations. Understand and carry out oral and written directions. Perform duties effectively with a minimum of supervision. Communicate with the public and quickly identify the emergency dispatch needs. Handle multiple situations on a simultaneous basis. Employ good judgment and make sound decisions in accordance with established procedures and policies. Read, interpret and communicate map information accurately. Assist less experienced personnel in the operation and compliance with fire and police rules and regulations. Perform duties effectively with minimum of supervision. Experience & Education One year of operational experience in public safety performing duties comparable to those of a Communication Operator I. Possession a Police Officer Standards of Training (P.O.S.T) Basic Complaint/Dispatcher Certificate. Computer Aided Dispatch (C.A.D.) experience strongly preferred but not required. Ability to keyboard/type at a minimum net speed of 40 wpm. Dispatch operations run on a 24-hour per day, seven day a week schedule. This position works on a rotating shift basis, holidays and weekends.

arrow_back Return to Employment Opportunities EMERGENCY COMMUNICATIONS TELECOMMUNICATOR Apply Job Posting Code : 2025027-1 Type : INTERNAL & EXTERNAL Grade : AFSCME219 Group : CITY COPME Job Family : LAW ENFORCEMENT SECURITY Job Class : EMERG COMM TELECOMMUNICATOR Posting Start : 08/08/2025 Posting End : 12/31/9999 MINIMUM HOURLY RATE: $24.05 share

arrow_back Return to Employment Opportunities TELECOMMUNICATOR - PD Apply Telecommunicator General Statement of Job Answers emergency and non-emergency calls for service. Gets the correct address and information for the units responding. Dispatches police fire and EMS units to emergency and non-emergency calls. Monitors the radio channels and responds to all requests. Specific Duties and Responsibilities Essential Functions Answers 911 Calls. Answers Non-Emergency Calls. Attends classes and training. Contacts public works, power company, animal control, law enforcement and fire agencies for service. Dispatches Police and Fire/EMS Radio - emergency and non-emergency calls promptly and accurately. Enters information into computer. Monitors police and fire/EMS radio channels and responds to requests. Operates Maps, Pagers, E-mail, Recording, and other computer applications. Operates computer, multi-line telephone, fax, copier, printer, TDD, pagers, radios, etc. Performs general office duties. Provides CPR/First Aid when needed. Provides Emergency Medical Dispatch Pre-Arrival instructions. Retrieves correct address and information from callers. Runs subjects and objects on FCIC/NCIC. Screens and monitors all incoming calls - puts in calls for service or transfers to extensions. Minimum Education and Training Requires a high school diploma or GED equivalent supplemented by up to one year of training in emergency communications, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must be able to type 35 words per minute with accuracy and have good computer skills. Must possess and maintain a valid state of Florida driver's license. Must submit to, and pass, a fingerprint-based national criminal history record check and must be able to obtain, and recertify as required, the appropriate Criminal Justice Security Awareness training. Bilingual preferred. Must possess or obtain the most current FEMA 100, 200, and 700 Incident Command System certifications within 6 months of appointment to the job. Minimum Qualifications and Standards Required Skill Requirements: Has thorough knowledge of the methods, procedures and policies of the Police Department as they pertain to the performance of duties of the Telecommunicator. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has working knowledge of law enforcement procedures, fire/EMS procedures, computer technology, communications technology, etc. Has knowledge of the various terminologies and codes used in emergency communications. Is able to maintain composure and think clearly while processing emergency telephone communications. Has good public relations skills as is required in assisting and servicing the general public in various capacities. Is able to use independent judgment and discretion in providing information and assistance to various individuals involved in the operations of the Police Department. Has excellent telephone communications and clerical skills. Is able to perform duties with accuracy and professionalism despite frequent interruptions. Has knowledge of modern office practices and equipment. Has knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics. Is able to type accurately at a rate sufficient for the successful performance of assigned duties. Knows how to operate and maintain a variety of office equipment as necessary in the performance of daily activities. Is skilled in applying a responsible attention to detail as necessary in preparing records and reports. Is able to read and interpret various materials pertaining to the responsibilities of the job. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to plan, organize and prioritize daily assignments and work activities. Is able to offer assistance to fellow employees and employees of other departments as necessary. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Knows how to perform duties in a courteous manner and with the utmost integrity in the best interest of the public. Has knowledge of the occupational hazards and safety precautions of the industry. Physical Requirements: Must be physically able to operate a variety of machines and equipment including a computer, telephone, radio, general office equipment, etc. Must be able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. Must be able to lift and/or carry weights of ten to twenty pounds. Responsibilities: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts. Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations. Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas. Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment. Working Conditions: Works primarily in an office environment. Knows how to react calmly and quickly in emergency situations. Other: It is understood that every incidental duty connected with operations enumerated in the is not always specifically described, and employees, at the discretion of the City, may be required to perform duties not within their job descriptions. Type : INTERNAL & EXTERNAL Posting Start : 08/01/2025 Posting End : 12/31/9999 MINIMUM HOURLY RATE: $22.70 share

This Classification is scheduled to receive a 5% COLA effective July 2026. The Butte County Sheriff's Office is now accepting applications for Public Safety Dispatcher positions. We're looking for dedicated, detail-oriented individuals who can stay calm under pressure and are committed to serving the public. Apply NOW!! Applicants who meet the minimum requirements and have attached a valid Typing Certification with minimum of 40 words per minute, will be invited to participate in a written exam that is tentatively scheduled for Thursday, February 5, 2026 at 8:30 a.m. Qualified applicants can expect to receive an email notification no later than Tuesday, January 27, 2026 inviting them to the February 5th exam. Applicants who have taken the POST Entry Level Public Safety Dispatcher Test Battery within the last twelve months and received a 42.0 T-Score or higher may use their score for this recruitment. FLSA: Non-Exempt DEFINITION Under immediate or general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to established emergency and County procedures; performs a variety of technical tasks relative to the assigned functional area; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the trainee-level classification in the Dispatcher series. Trainees work in the communications center and receive on the job training, specific day-to-day direction and are closely supervised. Incumbents at this level are not expected to function with the same amount of knowledge or skills as positions allocated to the II and Senior levels of the series. Initially under immediate supervision, incumbents learn and perform routine duties in support of public safety communications. Duties include frequent interaction with the public via telephone in both emergency and non-emergency situations. The position requires incumbents to receive, relay and provide accurate information, forms and reports to others within established legal guidelines. Once a Public Safety Dispatcher I completes training, and as incumbent demonstrates skill to perform the work independently, general supervision and frequent review of work lessen. Positions at this level develop the skills to perform most of the duties required of positions at the II level, but are not expected to function at the same skill level and exercise less independent discretion and judgment in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II: This is the journey level classification in the Public Safety Dispatcher Series. Positions at this level have completed training and are fully competent to perform the full range of assigned duties. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter performs the complex work assigned to the series and is responsible for providing lead direction and training to lower-level staff in the series. Positions in the Public Safety Dispatcher class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level. Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. * Receives, analyzes, and evaluates 911, Sheriff's emergency and business calls, inquiries and complaints, roads, animal control, and maintenance; transfers calls to appropriate parties or creates a call for dispatch. * Dispatches sheriff units or other staff and equipment to emergency or non-emergency locations; determines proper jurisdiction and staff to be dispatched. * Monitors status of public safety units to ensure officer safety and availability for services. * Operates multiple communications devices and computers concurrently to insure swift and appropriate response to calls; continuously updates suspect information and deputy locations. * Maintains efficient records of radio calls and information logs; maintains and accesses business and premise history and index files for emergency and other necessary contacts. * Accesses local, state, and federal criminal justice information systems; operates systems to transmit and receive information. * Maintains radio contact with allied agencies, including mobile and portable units; recognizes units from other agencies and assists them with County units or provides requested information. * Monitors alarms and security systems for businesses, relevant histories, and files for emergency contacts. * Responds to Deputy radio traffic and requests and disseminates suspect information from roll call boards, prior calls, and bulletins; responds to in-house, radio paging, and after-hours phone lines. * Performs basic equipment adjustments and maintenance; may perform associated office support duties. * Assist the Coroner's Office daily by using investigative tools to locate family members of decedents to make required notifications. * Performs related duties as assigned. Knowledge of: * Principles, practices, procedures, and terminology used in law enforcement and related emergency radio and telephone communications. * Basic functions of law enforcement agencies. * The topography and communities of Butte County. * Proper and effective methods of deploying law enforcement personnel. * Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. * Principles and procedures of recordkeeping. * Techniques for dealing with people of all socio-economic level under hostile and emergency situations. * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff. * The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. * Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability To: * Read and interpret maps and other pertinent documentation. * Observe and accurately recall places, names, descriptive characteristics, and facts of incidents. * Memorize codes, names, locations, and other detailed information. * Work under stressful conditions to assess difficult or emergency circumstances. * Independently make quick, sound decisions based on facts and implement appropriate response strategies. * Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. * Use tact, initiative, prudence, and independent judgment within general policy, legal, and procedural guidelines. * Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks. * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade; and Public Safety Dispatcher I: One (1) year of general office and computer experience. Public Safety Dispatcher II: One (1) year of public safety dispatch experience at a level equivalent to Public Safety Dispatcher I. Certifications and Licenses: * Possess valid Typing Certification with minimum of 40 words per minute. Typing Certification must indicate results from a five (5) minute test within the last 12 months. * Possess and maintain a valid C.L.E.T.S. Operator certificate by the end of the probationary period. * Possess and maintain a Basic Dispatcher Course certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T). by the end of the probationary period. * A position assigned to this class may require possession of a valid California Driver's License. PHYSICAL DEMANDS * Mobility to work in a standard office setting and use standard office equipment, including a computer; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 10 pounds. * Vision to read printed materials and a computer screen. * Hearing and speech to communicate in person and over the telephone. * Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. WORKING CONDITIONS * Office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. * Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. * Must pass a thorough background investigation. EQUIPMENT AND TOOLS UTILIZED * Equipment utilized includes personal computer, fax machine, and standard office equipment. Disaster Service Worker All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.

An employee in this job class is responsible for performing work of marked difficulty processing emergency and non-emergency calls received via radio and telephone. Work is performed under general supervision of a supervisory staff that includes commissioned and professional staff personnel. Work involves the dispatching of police units for the St. Louis County Police Department, and its municipal contracted agencies, by radio in response to requests for service according to predetermined priorities, providing confidential criminal history data through a computer system, maintaining status and location of mobile units through multiple mapping systems, answering and routing telephone calls of high and low priority nature, and responding to inquiries and complaints on non-emergency telephone lines. Work is reviewed for timeliness of response, appropriateness of response and adherence to established procedures and priorities. This position is subject to mandatory overtime being required during periods of inclement weather, or critical incidents of a significant nature, to ensure public safety. An additional 7% Shift Differential pay for employees who work Midnight shift. INCENTIVES:The St. Louis County Police Department offers tuition reimbursement and education incentives for employees who possess a degree of higher education from an accredited institution. They shall receive the following addition to their base rate of pay: Associate's degree: $1,200/year Bachelor's degree: $2,400/year Master's degree: $4,800/year Doctorate degree: $7,200/year Education incentive pay is subject to confirmation by Human Resources and will include proof of an official transcript awarding or conferring the degree. Per the Department's Collective Bargaining Agreement, newly hired employees who do not possess corresponding experience will start at the base starting pay listed in this posting. Position will remain open until filled. Watch the video to see what a typical day in the life of a St. Louis County Police Dispatcher looks like. ******************************************* Examples of Duties * Dispatches police mobile units by radio in response to requests for services according to established priorities and procedures. * Dispatches emergency and lifesaving equipment as needed throughout St. Louis County. * Operates an 800 MHZ radio system to maintain constant contact with officers on a main radio channel, utilizing a headset worn over the head. * Operation of Motorola radio consolette. * Monitors a variety of radio channels through multiple speakers to maintain contact with local and statewide agencies for police or fire/ambulance dispatch while maintaining operation of main radio channel. * Provides radio service to all mobile units. * Monitors, and operates as needed, radio system IO channels. * Provides criminal history information, vehicle information and driver's license information. * Utilizes approved crime networking software to locate information needed to send police, assist police or track calls for service as requested. * Maintains location and status of all mobile units with computer aided dispatch terminals and multiple mapping systems. * Operates emergency siren warning system to notify schools, hospitals and other public places of emergency weather information. * Operation of telephone computer software, without a traditional desktop phone, utilizing a headset worn over the head. * Answers emergency telephone lines and obtains detailed information necessary to dispatch proper emergency assistance. * Answers non-emergency telephone lines and responds to inquiries from citizens and agencies as well as members of the Department. * Determines location of emergency calls and uses the Emergency Callworks Program to route calls to the proper agency as needed. * Investigates the details of criminal incidents being reported through interview at the point of initial contact for all crimes reported by phone. * Performs related work as required. Minimum Qualifications Knowledge, Skills and Abilities: * Considerable knowledge of the operating rules, regulations and procedures of the Department. * Considerable knowledge of the operating rules, regulations and procedures of the contracted municipal agencies dispatched by St. Louis County. * Knowledge of the geography of St. Louis County and surrounding areas. * Knowledge of accepted standards, practices and procedures used in the operation of a radio transmitter-receiver. * Knowledge of computer aided dispatch terminals. * Ability to operate three separate computer terminals at the same workstation. * Ability to perform duties that include the use of 4-6 computer screens at the workstation. * Knowledge of the scope and purpose of related governmental and non-governmental agencies in the area. * Considerable skill in receiving and relaying information through on-line computer system. * Considerable problem solving ability to assist the public and police units in a wide range of situations of high and low priority. * Considerable skill in receiving and relaying information from callers through phone conversation, text message, or video display. * Considerable skill in communicating effectively with persons in difficult, life threatening and other emergency situations. * Ability to hear and differentiate various audible tones. * Considerable skill in coordination of emergency response during critical incidents such as tactical situations. * Skill in interpreting and analyzing requests for police and emergency services. * Considerable skill in understanding and applying the information available in a radio fleet map. * Ability to adapt during situations that may arise to facilitate working with other agencies personnel that may not share policies, procedures or terminology while coordinating response for police, fire and medical incidents. * Ability to work for long periods while sitting down with the possibility of no relief for several hours if needed. * Skill in assigning appropriate priority codes to requests for police and emergency services. * Skill in understanding and following detailed oral and written instructions. * Skill in maintaining simple clerical records * Ability to function effectively in a potentially stressful environment. * Considerable skill in multi-tasking environment during potential emergency situations. * Ability to listen, talk and type simultaneously. * Ability to follow detailed written and verbal instructions. * Ability to prioritize multiple requests for attention effectively while maintaining standards of performance of the bureau. * Ability to type 30 words per minute with no more than five (5) errors. Training, Experience and Education: * Graduation from high school or equivalent (GED) * Understanding of dispatcher training being completed during performance of duties, in a live capacity, on a schedule determined by the training guidelines for the position. Performance tests are given during the initial and secondary stage of training. * Required continuing education to include, but not limited to a 16 hour Telecommunicator Course, monthly Police Legal Sciences training, MULES training to obtain MULES certification, on-shift procedural review or bureau wide training as needed, and a bi-annual training course at the police academy. * Required REJIS certification to be obtained during initial phase of training with a mandatory recertification requirement every three years. Additional Information CITIZENSHIP: Citizen of the United States or valid work permit, and apply for citizenship when eligible. AGE LIMITS: Eighteen (18) years of age at the time of appointment. EDUCATION: Educational requirements and skills will be determined by the position classification. PRE-EMPLOYMENT DRUG GUIDELINES: Any illegal adult use or possession of a controlled substance, including marijuana, within one year prior to employment. The word "drug" refers to any type of controlled substance for which you do not have a prescription; to include marijuanain all forms (edibles, gummies, or any other product containing THC). TATTOO POLICY: Tattoos which may be visible in a short sleeve uniform will be considered by the Chief of Police on a case-by-case basis. Imagery which may be deemed inappropriate or offensive in nature shall be considered grounds for disqualification. Applicants will be required to provide a photograph and explanation to provide context of any visible tattoos. ARREST: Must be free from conviction of a felony or a Class "A" misdemeanor. MILITARY: Must not have a "Dishonorable"discharge or "Bad Conduct"discharge if having served in the military. All"Other Than Honorable" discharges will be reviewed on an individual basis. COMPETITIVE SELECTION PROCESS Under the regulations of the Police Department, all appointments to the St. Louis County Police Department are made on the basis of a continuously open, competitive hiring process conducted under the supervision of the Personnel Services Unit. Each applicant must successfully complete each stage of the selection process before becoming eligible to proceed to the next step. AN EQUAL OPPORTUNITY EMPLOYER: The Board of Police Commissioners resolved that subject to all applicable State and Federal statutory or judicial exemptions, all qualified applicants for employment and/or advancement, whether commissioned or civilian, shall be given equal opportunity for consideration, selection, appointment and retention, regardless of race, color, religion, sex, national origin, age, disability, or political affiliation.

This Classification is scheduled to receive a 5% COLA effective July 2026. We have some exciting news! The Butte County Sheriff's Office is now offering a $50,000 hiring bonus for Lateral- Public Safety Dispatchers CLICK HERE FOR MORE INFORMATION! . Additional REQUIRED qualifications for LATERAL transfers: Must be currently working or employed within the last twelve months as a public safety dispatcher in a California Law Enforcement Agency or California Fire Department with a minimum of one (1) year experience as a public safety dispatcher with the same agency. FLSA: Non-Exempt DEFINITION Under immediate or general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to established emergency and County procedures; performs a variety of technical tasks relative to the assigned functional area; and performs related duties as assigned. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the trainee-level classification in the Dispatcher series. Trainees work in the communications center and receive on the job training, specific day-to-day direction and are closely supervised. Incumbents at this level are not expected to function with the same amount of knowledge or skills as positions allocated to the II and Senior levels of the series. Initially under immediate supervision, incumbents learn and perform routine duties in support of public safety communications. Duties include frequent interaction with the public via telephone in both emergency and non-emergency situations. The position requires incumbents to receive, relay and provide accurate information, forms and reports to others within established legal guidelines. Once a Public Safety Dispatcher I completes training, and as incumbent demonstrates skill to perform the work independently, general supervision and frequent review of work lessen. Positions at this level develop the skills to perform most of the duties required of positions at the II level, but are not expected to function at the same skill level and exercise less independent discretion and judgment in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II: This is the journey level classification in the Public Safety Dispatcher Series. Positions at this level have completed training and are fully competent to perform the full range of assigned duties. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher in that the latter performs the complex work assigned to the series and is responsible for providing lead direction and training to lower-level staff in the series. Positions in the Public Safety Dispatcher class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level. Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. * Receives, analyzes, and evaluates 911, Sheriff's emergency and business calls, inquiries and complaints, roads, animal control, and maintenance; transfers calls to appropriate parties or creates a call for dispatch. * Dispatches sheriff units or other staff and equipment to emergency or non-emergency locations; determines proper jurisdiction and staff to be dispatched. * Monitors status of public safety units to ensure officer safety and availability for services. * Operates multiple communications devices and computers concurrently to insure swift and appropriate response to calls; continuously updates suspect information and deputy locations. * Maintains efficient records of radio calls and information logs; maintains and accesses business and premise history and index files for emergency and other necessary contacts. * Accesses local, state, and federal criminal justice information systems; operates systems to transmit and receive information. * Maintains radio contact with allied agencies, including mobile and portable units; recognizes units from other agencies and assists them with County units or provides requested information. * Monitors alarms and security systems for businesses, relevant histories, and files for emergency contacts. * Responds to Deputy radio traffic and requests and disseminates suspect information from roll call boards, prior calls, and bulletins; responds to in-house, radio paging, and after-hours phone lines. * Performs basic equipment adjustments and maintenance; may perform associated office support duties. * Assist the Coroner's Office daily by using investigative tools to locate family members of decedents to make required notifications. * Performs related duties as assigned. Knowledge of: * Principles, practices, procedures, and terminology used in law enforcement and related emergency radio and telephone communications. * Basic functions of law enforcement agencies. * The topography and communities of Butte County. * Proper and effective methods of deploying law enforcement personnel. * Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility. * Principles and procedures of recordkeeping. * Techniques for dealing with people of all socio-economic level under hostile and emergency situations. * Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff. * The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. * Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability To: * Read and interpret maps and other pertinent documentation. * Observe and accurately recall places, names, descriptive characteristics, and facts of incidents. * Memorize codes, names, locations, and other detailed information. * Work under stressful conditions to assess difficult or emergency circumstances. * Independently make quick, sound decisions based on facts and implement appropriate response strategies. * Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. * Use tact, initiative, prudence, and independent judgment within general policy, legal, and procedural guidelines. * Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks. * Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. * Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade; and Public Safety Dispatcher I: One (1) year of general office and computer experience. Public Safety Dispatcher II: One (1) year of public safety dispatch experience at a level equivalent to Public Safety Dispatcher I. Certifications and Licenses: * Possess valid Typing Certification with minimum of 40 words per minute. Tying Certification must indicate results from a five (5) minute test within the last 12 months. * Possess and maintain a valid C.L.E.T.S. Operator certificate by the end of the probationary period. * Possess and maintain a Basic Dispatcher Course certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T). by the end of the probationary period. * A position assigned to this class may require possession of a valid California Driver's License. PHYSICAL DEMANDS * Mobility to work in a standard office setting and use standard office equipment, including a computer; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 10 pounds. * Vision to read printed materials and a computer screen. * Hearing and speech to communicate in person and over the telephone. * Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. WORKING CONDITIONS * Office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. * Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. * Must pass a thorough background investigation. EQUIPMENT AND TOOLS UTILIZED * Equipment utilized includes personal computer, fax machine, and standard office equipment. Disaster Service Worker All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.

Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required. This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit. Job Description EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service. 2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment. 3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information. 4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel. 5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus. 6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action. 7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins. 8. Maintains record of all calls received and prepares reports of critical incidents. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques. Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net). Qualifications MINIMUM QUALIFICATIONS These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement. Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination). Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people. License and Certification: None Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above. Additional Information SUPPLEMENTAL INFORMATION Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Job Classification Title: Public Safety Dispatcher Working Title(s): Public Safety Dispatcher Who we are The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future. Position Description The City of Tolleson is seeking qualified individuals interested in joining our team as a Public Safety Dispatcher (Lateral). The purpose of this position is to receive and process state, federal, and tribal emergency and non-emergency service calls; interviews callers and gathers details to determine needed resources; identifies and dispatches appropriate law enforcement and relays critical information using dispatch equipment; Processes and types complete and accurate caller information and disseminates it in both typewritten and verbal form; Monitors and maintains up-to-the-moment status of all emergency personnel; Receives and processes field requests from officers to run driver's licenses, registrations, warrant checks, and criminal histories. Runs queries for wanted persons, vehicles, and property; Maintains records and files; Enters warrants in internal and external systems; and, Performs related work as assigned. Qualifications High School Diploma or GED from an accredited institution and two (2) years of working in a Police and/or Emergency dispatch center. Prior law enforcement dispatching experience preferred. Arizona Criminal Justice Information System Terminal Operator Certification - ACJIS TOC within one (1) year of hire required. Valid Arizona driver's license upon hire. Bilingual (Spanish) highly desired. Prior experience with heavy telephone or emergency dispatching experience preferred. Minimum 35 wpm net typing. Prior experience using word processing and PC applications required. Note: This position requires rotation shift work, including nights, weekends and holidays. Physical Demands Positions in this class typically require: stooping, kneeling, crouching, standing, walking, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Working Conditions are in an office setting. Depending on assignment some travel may be required. Job Information Closing Date: Open until filled Hiring Salary: D.O.E. based on Full Time length of service. Applications reviewed weekly, with first review December 29, 2025 Full Salary Range for Position: $26.60-$37.24 Hourly Additional Application Information It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Human Resources at ************. EOE/M/F/D/V/SO

Job Classification Title: Public Safety Dispatcher Working Title(s): Public Safety Dispatcher Who we are The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future. The City of Tolleson is currently hiring and establishing an eligibility list for the Public Safety Dispatcher position. Position Description The City of Tolleson is seeking qualified individuals interested in joining our team as a Public Safety Dispatcher (Lateral). The purpose of this position is to receive and process state, federal, and tribal emergency and non-emergency service calls; interviews callers and gathers details to determine needed resources; identifies and dispatches appropriate law enforcement and relays critical information using dispatch equipment; Processes and types complete and accurate caller information and disseminates it in both typewritten and verbal form; Monitors and maintains up-to-the-moment status of all emergency personnel; Receives and processes field requests from officers to run driver's licenses, registrations, warrant checks, and criminal histories. Runs queries for wanted persons, vehicles, and property; Maintains records and files; Enters warrants in internal and external systems; and, Performs related work as assigned. Qualifications High School Diploma or GED and two (2) years of working in a Police and/or Emergency dispatch center. Prior law enforcement dispatching experience preferred. Arizona Criminal Justice Information System Terminal Operator Certification - ACJIS TOC within one (1) year of hire required. Valid Arizona driver's license upon hire. Bilingual (Spanish) highly desired. Prior experience with heavy telephone or emergency dispatching experience preferred. Minimum 35 wpm net typing. Prior experience using word processing and PC applications required. Note: This position requires rotation shift work, including nights, weekends and holidays. Physical Demands Positions in this class typically require: stooping, kneeling, crouching, standing, walking, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Working Conditions are in an office setting. Depending on assignment some travel may be required. Job Information Closing Date: Open until filled Hiring Salary: $26.60 D.O.E. Applications reviewed weekly, with first review December 29, 2025 Full Salary Range for Position: $26.60-$37.24 Hourly Additional Application Information It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Human Resources at ************. EOE/M/F/D/V/SO

Job Description Public Safety Dispatcher REPORTS TO: Shift Supervisor Under the direction of the Shift Supervisor, responsible for receiving and dispatching calls for emergency and non-emergency services involving Police, Fire and EMS needs in the ECDC member cities. Assure prompt, timely, courteous and accurate response in accordance with established policy and procedures. Requires independent judgment, problem solving, high levels of communications skills and initiative within established policy as well as the ability to keep a calm demeanor in stressful situations. FUNCTIONS OF THE JOB: Essential Functions: Shall answer calls for emergencies (telephone or radio) in a courteous manner; Responds to telephone inquiries and complaints from the general public, other agencies and member agencies by directing the person to the appropriate agency, dispatching an officer or providing the requested information; Dispatch Police, Fire and EMS based on information received by telephone, alarm system/company, radio or on-view by units in the field; Shall perform a thorough interrogation of the call, extract vital information necessary and proper to ascertain the nature and location of the emergency and ascertain the proper nature and location of the emergency, and determine the proper apparatus and personnel required to service the emergency. Maintains contact with all in-service Police, Fire and EMS units and documents change in their status; Through REJIS, provides criminal history, vehicle information and driver's information; Works rotating shifts with other dispatchers to maintain minimum staffing, 24 hours a day; Remains current with on-going events, change in procedure and problems involving the ability for the ECDC to provide service; Review policy and procedures manual on a routine basis and forward recommendations to the Shift Supervisor for action; Make notifications as necessary to support field units in their mission; Reports promptly for duty to relieve the on-duty shift at the designated time, receiving all special orders, work or assignments which may need to be handled during their shift. Establish and maintain cooperative working relationships with team members, supervisors, stakeholders, members of the community, and member cities; Operates a two-way radio to communicate with field personnel; dispatches officers; connects multiple agencies; monitors officers during calls; responds to emergencies; documents calls; Provides information to officers in the field; researches computerized databases; Enters and maintains MULES entries and other information reported to terminal agencies; reviews warrants; recalls warrants as directed; Trains for, monitors, and responds appropriately to natural and man-made disasters, as well as the general fast-paced dispatch center environment, handling complex scenarios with minimal oversight (once initial dispatcher training period is complete); Restores computerized systems and equipment following power outages. Shall abide by and adhere to all ECDC rules, regulations, policies and procedures and those of participating stakeholders and agencies; Shall practice good housekeeping at all times and report any equipment malfunctions immediately; Shall not discuss Dispatch Center business with anyone other than those having the need to know; Assists in maintaining current list of employee and stakeholder contact information; Monitors surveillance cameras and security doors; Monitors inmate arrest status and coordinates commitments and releases with courts; Ability to provide credible testimony in municipal, state and federal court; Shall exert all effort to maintain high morale and shall not be party to gossip or other demeaning inappropriate conduct; May be appointed to other special projects or assignments including the lead dispatcher from time to time as needed; Shall accept supervisor from the Shift Supervisor, Lead Shift Supervisor, Operations Manager, and Executive Director; Other duties as assigned. Physical/Mental Activities or Demands: Ability to sit, for extended periods of time Ability to maintain composure in stressful times. Occasionally exert or lift up to 25 pounds. Concentrated mental and visual attention. Hearing and specific visual abilities that include close vision. Ability to answer phones using headsets and handheld unit. Ability to work in an office environment with considerable distractions. Working Conditions: Office environment with considerable distractions. POSITION QUALIFICATION REQUIREMENTS: Education, Training, and Experience: 1. High School Degree or GED equivalency. 2. Type at a speed necessary for adequate job performance. 3. Emergency medical Dispatching (EMD) certification through a national agency preferred. 4. Possession of or ability to readily obtain MULES/NCIC certification within training period. 5. Knowledge of police and fire technology, rules and regulations operating manuals relating to communications systems. 6. Knowledge on the procedures and policies pertaining to the dispatching of emergency equipment. 7. Knowledge of emergency telephone and radio communications procedures. Skills and Abilities: Qualified applicants MUST have at least 3 years' experience dispatching first responders within the last 5 years. Standard radio or telephone communications receiving and transmitting equipment. Understand law enforcement technology, rules and regulations operating manuals relating to communications systems. Uses and Capabilities of ECDC Computer Aided Dispatch System. Procedures and policies pertaining to the dispatching of emergency equipment. Principles of supervision, training and performance evaluation. Proper English usage, spelling, punctuation and grammar. Possession of or ability to readily obtain MULES/NCIC certification within training period. Sufficient experience to understand the basic principles relevant to the major duties of the position. Preferred Additional Knowledge Required Knowledge of emergency telephone and radio communications procedures. Knowledge of the operation of telephone, radio and CAD systems. Knowledge of computers and job related software programs. Knowledge of city streets and geography. Knowledge of law enforcement terminology. Skill in the analysis of problems solving. Skill in the response to emergency situations. Skill in the preparation of clear and precise administrative reports. Skill in oral and written communication. Skill in multi-tasking Ability to provide credible court testimony. License(s)/Certificate(s) Required: None EOE/AA/M/F/D/V Job Posted by ApplicantPro

Public Safety Dispatcher REPORTS TO: Shift Supervisor Under the direction of the Shift Supervisor, responsible for receiving and dispatching calls for emergency and non-emergency services involving Police, Fire and EMS needs in the ECDC member cities. Assure prompt, timely, courteous and accurate response in accordance with established policy and procedures. Requires independent judgment, problem solving, high levels of communications skills and initiative within established policy as well as the ability to keep a calm demeanor in stressful situations. FUNCTIONS OF THE JOB: Essential Functions: * Shall answer calls for emergencies (telephone or radio) in a courteous manner; * Responds to telephone inquiries and complaints from the general public, other agencies and member agencies by directing the person to the appropriate agency, dispatching an officer or providing the requested information; * Dispatch Police, Fire and EMS based on information received by telephone, alarm system/company, radio or on-view by units in the field; * Shall perform a thorough interrogation of the call, extract vital information necessary and proper to ascertain the nature and location of the emergency and ascertain the proper nature and location of the emergency, and determine the proper apparatus and personnel required to service the emergency. * Maintains contact with all in-service Police, Fire and EMS units and documents change in their status; * Through REJIS, provides criminal history, vehicle information and driver's information; * Works rotating shifts with other dispatchers to maintain minimum staffing, 24 hours a day; * Remains current with on-going events, change in procedure and problems involving the ability for the ECDC to provide service; * Review policy and procedures manual on a routine basis and forward recommendations to the Shift Supervisor for action; * Make notifications as necessary to support field units in their mission; * Reports promptly for duty to relieve the on-duty shift at the designated time, receiving all special orders, work or assignments which may need to be handled during their shift. * Establish and maintain cooperative working relationships with team members, supervisors, stakeholders, members of the community, and member cities; * Operates a two-way radio to communicate with field personnel; dispatches officers; connects multiple agencies; monitors officers during calls; responds to emergencies; documents calls; * Provides information to officers in the field; researches computerized databases; * Enters and maintains MULES entries and other information reported to terminal agencies; reviews warrants; recalls warrants as directed; * Trains for, monitors, and responds appropriately to natural and man-made disasters, as well as the general fast-paced dispatch center environment, handling complex scenarios with minimal oversight (once initial dispatcher training period is complete); * Restores computerized systems and equipment following power outages. * Shall abide by and adhere to all ECDC rules, regulations, policies and procedures and those of participating stakeholders and agencies; * Shall practice good housekeeping at all times and report any equipment malfunctions immediately; * Shall not discuss Dispatch Center business with anyone other than those having the need to know; * Assists in maintaining current list of employee and stakeholder contact information; * Monitors surveillance cameras and security doors; * Monitors inmate arrest status and coordinates commitments and releases with courts; * Ability to provide credible testimony in municipal, state and federal court; * Shall exert all effort to maintain high morale and shall not be party to gossip or other demeaning inappropriate conduct; * May be appointed to other special projects or assignments including the lead dispatcher from time to time as needed; * Shall accept supervisor from the Shift Supervisor, Lead Shift Supervisor, Operations Manager, and Executive Director; * Other duties as assigned. Physical/Mental Activities or Demands: * Ability to sit, for extended periods of time * Ability to maintain composure in stressful times. * Occasionally exert or lift up to 25 pounds. * Concentrated mental and visual attention. * Hearing and specific visual abilities that include close vision. * Ability to answer phones using headsets and handheld unit. * Ability to work in an office environment with considerable distractions. Working Conditions: Office environment with considerable distractions. POSITION QUALIFICATION REQUIREMENTS: Education, Training, and Experience: 1. High School Degree or GED equivalency. 2. Type at a speed necessary for adequate job performance. 3. Emergency medical Dispatching (EMD) certification through a national agency preferred. 4. Possession of or ability to readily obtain MULES/NCIC certification within training period. 5. Knowledge of police and fire technology, rules and regulations operating manuals relating to communications systems. 6. Knowledge on the procedures and policies pertaining to the dispatching of emergency equipment. 7. Knowledge of emergency telephone and radio communications procedures. Skills and Abilities: * Qualified applicants MUST have at least 3 years' experience dispatching first responders within the last 5 years. * Standard radio or telephone communications receiving and transmitting equipment. * Understand law enforcement technology, rules and regulations operating manuals relating to communications systems. * Uses and Capabilities of ECDC Computer Aided Dispatch System. * Procedures and policies pertaining to the dispatching of emergency equipment. * Principles of supervision, training and performance evaluation. * Proper English usage, spelling, punctuation and grammar. * Possession of or ability to readily obtain MULES/NCIC certification within training period. * Sufficient experience to understand the basic principles relevant to the major duties of the position. Preferred Additional Knowledge Required * Knowledge of emergency telephone and radio communications procedures. * Knowledge of the operation of telephone, radio and CAD systems. * Knowledge of computers and job related software programs. * Knowledge of city streets and geography. * Knowledge of law enforcement terminology. * Skill in the analysis of problems solving. * Skill in the response to emergency situations. * Skill in the preparation of clear and precise administrative reports. * Skill in oral and written communication. * Skill in multi-tasking * Ability to provide credible court testimony. * License(s)/Certificate(s) Required: * None EOE/AA/M/F/D/V

Job Description The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and computer communications entering (or leaving) the police department. Additionally, the Public Safety Dispatcher has significant involvement with walk-in traffic and is also involved in the processing of written correspondence. The dispatcher has primary responsibility for the initial deployment of public safety personnel and equipment subject to department policy. The hiring process for this position will consist of a review of the applications and resumes, a written test, in person interview, a thorough background investigation, polygraph examination, and a medical examination with drug screening. The hiring process is expected to take 1-3 months. Applicants that are not selected may reapply for any future openings and shall be evaluated as a new applicant unless they received written notice of their disqualification and the reasons thereof. Applicants who reapply shall not be subjected to any discrimination or bias due to their past performance in the hiring process. This is a full-time, 40 hour per week position. Must be willing/able to work a rotating shift. $22.73 to $32.84 per hour. Position is open until filled. DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class): 1. Responsible to be thoroughly familiar with the department's procedures relating to the use of radio and other communications equipment and to maintain the computerized/manual call for service systems as well as the activity log. 2. Responsible to answer all telephone calls promptly and appropriately, and assist all complainants in a calm, civil, and professional manner. 3. Coordinate police, fire and ambulance activities at the scene of crimes, motor vehicle accidents fire scenes etc. 4. Dispatch police, fire and ambulance units as necessary and required. 5. Evaluate medical emergency situations and provide necessary assistance within the scope of training and procedure. 6. Responsible to be thoroughly familiar with emergency procedures that relate to matters requiring urgent police and fire attention so as to be capable of activating them immediately. 7. Acquire a thorough knowledge of the location and layout of streets, buildings, parks, housing areas and other significant areas of the community so as to maximize the accuracy and speed of dispatch. 8. Responsible to dispatch security, medical alert and fire alarms and dispatch appropriate response units. 9. Ensure that personnel who have been dispatched on calls are fully informed of all facts effecting the safety and efficiency of their response to the call. 10. Inform the Shift Commander when contact with an officer on patrol can not be made after a reasonable amount of time. 11. Monitor closed circuit television systems in order to insure station security and the proper supervision of persons confined. 12. Disseminate police information concerning wanted persons, stolen vehicles, missing persons, and other police information as may be received by the SPOTS computer, telephone or other means. 13. Render assistance to the members of the general public who make inquiries at Police Headquarters. 14. Recall off duty police personnel as may be necessary; recall off duty fire fighters as may be necessary in cases of serious fires or mutual aid assistance. 15. Report any deployment of Police Officers beyond their regularly assigned route or sectors to the Shift Commander or appropriate Division Commander. 16. Maintain equipment, especially the emergency call lines in working order and immediately report any malfunction or defect to the Communications Bureau Commander. 17. Record all significant communications as required by departmental procedures. Maintain the departmental daily log insuring an accurate recording of calls received and other significant events. 18. Explain departmental policy to the public when relative to the provision of police services. 19. Properly re-route calls for service where the offense/incident occurred in another jurisdiction. 20. Perform other duties as may be required. 21. Perform other related duties as required by the Chief of Police. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Ability to operate complicated computerized communications equipment and utilize computerized dispatching systems under stressful situations. Ability to effectively prioritize emergency situations and requests for police and fire services. Ability to project a calm, confident appearance under stress. Knowledge of the street system and the geography of the Dover area as well as the ability to direct individuals to locations within the community. Ability to speak clearly and concisely and to provide detailed information/instructions to personnel/citizens under stressful circumstances. Possess emotional stability and the ability to work in a stressful, highly responsible environment. Ability to maintain confidentiality of information. Ability to think and act quickly, calmly, and accurately in an emergency situation. Ability to type accurately at a reasonable rate of speed. Ability to demonstrate a knowledge of public safety practices and procedures. Ability to understand and follow complex oral and written instructions. Ability to view monitoring equipment within the communications center. Ability to interact successfully with the news media. Ability to sit for extended periods of time. Knowledge of warrants of arrest and related items sufficient to allow for confirmation of wanted persons. Knowledge of department records systems. Ability to prepare in depth police reports. Ability to project confidence to the public. The ability to quickly and accurately evaluate situations and provide for the proper response or course of action. EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or GED required. A two- or four-year degree from an accredited college is preferred. Powered by JazzHR pKrjuVToZT

The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and computer communications entering (or leaving) the police department. Additionally, the Public Safety Dispatcher has significant involvement with walk-in traffic and is also involved in the processing of written correspondence. The dispatcher has primary responsibility for the initial deployment of public safety personnel and equipment subject to department policy. The hiring process for this position will consist of a review of the applications and resumes, a written test, in person interview, a thorough background investigation, polygraph examination, and a medical examination with drug screening. The hiring process is expected to take 1-3 months. Applicants that are not selected may reapply for any future openings and shall be evaluated as a new applicant unless they received written notice of their disqualification and the reasons thereof. Applicants who reapply shall not be subjected to any discrimination or bias due to their past performance in the hiring process. This is a full-time, 40 hour per week position. Must be willing/able to work a rotating shift. $22.73 to $32.84 per hour. Position is open until filled. DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class): 1. Responsible to be thoroughly familiar with the department's procedures relating to the use of radio and other communications equipment and to maintain the computerized/manual call for service systems as well as the activity log. 2. Responsible to answer all telephone calls promptly and appropriately, and assist all complainants in a calm, civil, and professional manner. 3. Coordinate police, fire and ambulance activities at the scene of crimes, motor vehicle accidents fire scenes etc. 4. Dispatch police, fire and ambulance units as necessary and required. 5. Evaluate medical emergency situations and provide necessary assistance within the scope of training and procedure. 6. Responsible to be thoroughly familiar with emergency procedures that relate to matters requiring urgent police and fire attention so as to be capable of activating them immediately. 7. Acquire a thorough knowledge of the location and layout of streets, buildings, parks, housing areas and other significant areas of the community so as to maximize the accuracy and speed of dispatch. 8. Responsible to dispatch security, medical alert and fire alarms and dispatch appropriate response units. 9. Ensure that personnel who have been dispatched on calls are fully informed of all facts effecting the safety and efficiency of their response to the call. 10. Inform the Shift Commander when contact with an officer on patrol can not be made after a reasonable amount of time. 11. Monitor closed circuit television systems in order to insure station security and the proper supervision of persons confined. 12. Disseminate police information concerning wanted persons, stolen vehicles, missing persons, and other police information as may be received by the SPOTS computer, telephone or other means. 13. Render assistance to the members of the general public who make inquiries at Police Headquarters. 14. Recall off duty police personnel as may be necessary; recall off duty fire fighters as may be necessary in cases of serious fires or mutual aid assistance. 15. Report any deployment of Police Officers beyond their regularly assigned route or sectors to the Shift Commander or appropriate Division Commander. 16. Maintain equipment, especially the emergency call lines in working order and immediately report any malfunction or defect to the Communications Bureau Commander. 17. Record all significant communications as required by departmental procedures. Maintain the departmental daily log insuring an accurate recording of calls received and other significant events. 18. Explain departmental policy to the public when relative to the provision of police services. 19. Properly re-route calls for service where the offense/incident occurred in another jurisdiction. 20. Perform other duties as may be required. 21. Perform other related duties as required by the Chief of Police. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Ability to operate complicated computerized communications equipment and utilize computerized dispatching systems under stressful situations. Ability to effectively prioritize emergency situations and requests for police and fire services. Ability to project a calm, confident appearance under stress. Knowledge of the street system and the geography of the Dover area as well as the ability to direct individuals to locations within the community. Ability to speak clearly and concisely and to provide detailed information/instructions to personnel/citizens under stressful circumstances. Possess emotional stability and the ability to work in a stressful, highly responsible environment. Ability to maintain confidentiality of information. Ability to think and act quickly, calmly, and accurately in an emergency situation. Ability to type accurately at a reasonable rate of speed. Ability to demonstrate a knowledge of public safety practices and procedures. Ability to understand and follow complex oral and written instructions. Ability to view monitoring equipment within the communications center. Ability to interact successfully with the news media. Ability to sit for extended periods of time. Knowledge of warrants of arrest and related items sufficient to allow for confirmation of wanted persons. Knowledge of department records systems. Ability to prepare in depth police reports. Ability to project confidence to the public. The ability to quickly and accurately evaluate situations and provide for the proper response or course of action. EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or GED required. A two- or four-year degree from an accredited college is preferred.

The Public Safety Dispatch Center is the processing point for virtually all police and fire department telephone and computer communications entering (or leaving) the police department. Additionally, the Public Safety Dispatcher has significant involvement with walk-in traffic and is also involved in the processing of written correspondence. The dispatcher has primary responsibility for the initial deployment of public safety personnel and equipment subject to department policy. The hiring process for this position will consist of a review of the applications and resumes, a written test, in person interview, a thorough background investigation, polygraph examination, and a medical examination with drug screening. The hiring process is expected to take 1-3 months. Applicants that are not selected may reapply for any future openings and shall be evaluated as a new applicant unless they received written notice of their disqualification and the reasons thereof. Applicants who reapply shall not be subjected to any discrimination or bias due to their past performance in the hiring process. This is a full-time, 40 hour per week position. Must be willing/able to work a rotating shift. $22.73 to $32.84 per hour. Position is open until filled. DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class): 1. Responsible to be thoroughly familiar with the department's procedures relating to the use of radio and other communications equipment and to maintain the computerized/manual call for service systems as well as the activity log. 2. Responsible to answer all telephone calls promptly and appropriately, and assist all complainants in a calm, civil, and professional manner. 3. Coordinate police, fire and ambulance activities at the scene of crimes, motor vehicle accidents fire scenes etc. 4. Dispatch police, fire and ambulance units as necessary and required. 5. Evaluate medical emergency situations and provide necessary assistance within the scope of training and procedure. 6. Responsible to be thoroughly familiar with emergency procedures that relate to matters requiring urgent police and fire attention so as to be capable of activating them immediately. 7. Acquire a thorough knowledge of the location and layout of streets, buildings, parks, housing areas and other significant areas of the community so as to maximize the accuracy and speed of dispatch. 8. Responsible to dispatch security, medical alert and fire alarms and dispatch appropriate response units. 9. Ensure that personnel who have been dispatched on calls are fully informed of all facts effecting the safety and efficiency of their response to the call. 10. Inform the Shift Commander when contact with an officer on patrol can not be made after a reasonable amount of time. 11. Monitor closed circuit television systems in order to insure station security and the proper supervision of persons confined. 12. Disseminate police information concerning wanted persons, stolen vehicles, missing persons, and other police information as may be received by the SPOTS computer, telephone or other means. 13. Render assistance to the members of the general public who make inquiries at Police Headquarters. 14. Recall off duty police personnel as may be necessary; recall off duty fire fighters as may be necessary in cases of serious fires or mutual aid assistance. 15. Report any deployment of Police Officers beyond their regularly assigned route or sectors to the Shift Commander or appropriate Division Commander. 16. Maintain equipment, especially the emergency call lines in working order and immediately report any malfunction or defect to the Communications Bureau Commander. 17. Record all significant communications as required by departmental procedures. Maintain the departmental daily log insuring an accurate recording of calls received and other significant events. 18. Explain departmental policy to the public when relative to the provision of police services. 19. Properly re-route calls for service where the offense/incident occurred in another jurisdiction. 20. Perform other duties as may be required. 21. Perform other related duties as required by the Chief of Police. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Ability to operate complicated computerized communications equipment and utilize computerized dispatching systems under stressful situations. Ability to effectively prioritize emergency situations and requests for police and fire services. Ability to project a calm, confident appearance under stress. Knowledge of the street system and the geography of the Dover area as well as the ability to direct individuals to locations within the community. Ability to speak clearly and concisely and to provide detailed information/instructions to personnel/citizens under stressful circumstances. Possess emotional stability and the ability to work in a stressful, highly responsible environment. Ability to maintain confidentiality of information. Ability to think and act quickly, calmly, and accurately in an emergency situation. Ability to type accurately at a reasonable rate of speed. Ability to demonstrate a knowledge of public safety practices and procedures. Ability to understand and follow complex oral and written instructions. Ability to view monitoring equipment within the communications center. Ability to interact successfully with the news media. Ability to sit for extended periods of time. Knowledge of warrants of arrest and related items sufficient to allow for confirmation of wanted persons. Knowledge of department records systems. Ability to prepare in depth police reports. Ability to project confidence to the public. The ability to quickly and accurately evaluate situations and provide for the proper response or course of action. EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High School diploma or GED required. A two- or four-year degree from an accredited college is preferred.