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Become A Stock Room Manager

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Working As A Stock Room Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Guiding, Directing, and Motivating Subordinates
  • Getting Information
  • Resolving Conflicts and Negotiating with Others
  • Organizing, Planning, and Prioritizing Work
  • $65,000

    Average Salary

What Does A Stock Room Manager Do At Brown-Forman

* Manages all activity of the Tasting Room/Retail space
* Hiring, training, evaluating, coaching and overseeing the performance of the tasting room sales associates and support staff.
* Make sure all tasting room staff is fully educated on the wines, winery, vineyard, upcoming events and any other pertinent information that aids in customer service.
* Oversee that the Tasting Room and its experiences exemplify the high quality of our wines
* Daily responsibility for the management and clean-up of facility and preparation of it for all tours.
* Provides work leadership to others through assignment of work, review of progress, monitoring of results and instruction.
* Ensures that cleanliness of the tasting room, terrace, private salons and all guest areas is maintained; exhibits attention to detail.
* Ensures all décor is properly maintained including plants and decorations.
* Responsible for communicating any opportunities, issues or concerns to the Homeplace Manager.
* Responsible for maintaining and merchandising the non-wine related products inside the Tasting Room.
* Oversee the accuracy of routine purchasing transactions, which includes; operating cash register, accounting of daily sales, processing returns and tracking discounts.
* Processes wine and retail merchandise sales, i.e. pulling orders for customers, completing sales transactions and assisting with wine carry-outs and loading.
* Delivers exceptional on-site guest experiences
* Coordinates and conducts public and private tours of winery facilities including private wine and food experiences.
* Develop, implement and maintain industry outreach and referral program to drive business to Sonoma
* Cutrer Tasting Room.
* Be the leader in demonstrating and delivering exceptional customer service.
* Maintains in-depth knowledge about our wines, our winemaking techniques, the vineyards, the brand, our history and the winery itself.
* Communicates these with clarity and passion.
* Greets visitors and answers questions regarding winery and surrounding area and pours wines for tasting.
* Assist with hospitality special events as needed.
* Provides general tourist information and, in some case, more concierge type service, calling restaurants for reservations, assisting with appointments at other wineries.
* Promotes the sale of wine, non-wine products sold on-site and membership in Club Cutrer, Sonoma
* Cutrer’s wine club.
* Participates in event management and oversight – 10%
* Partners with the Homeplace Manager, DTC Manager and Sales & Events Manager to develop activities that promote the brand and winery.
* Represents winery at outside functions as needed.
* Manages business aspects of operation – 20%
* Partners with DTC Manager to oversee shipping activity, adhere to internal and legal shipping guidelines.
* Monitors all shipments for compliance, fulfillment and delivery status in accordance with local, state and federal laws and regulations.
* Assists DTC Manager and Homeplace Manager with club shipments and pick up orders as needed.
* Under direction of Homeplace Manager, monitors budgets for wages, operating supplies in relation to the tasting room cost centers.
* Is responsible for tasting room wine inventories and ordering.
* Participates in the Manager Quarterly Meetings and training sessions as needed.
* Acts as a member of the safety committee and is the head of safety for the hospitality department.
* Conducts monthly trainings and ensures all hospitality employees are trained.
* Manages the all employee performance reviews, keeps the staff engaged and provides coaching for performance/growth

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Top Skills for A Stock Room Manager

  1. Customer Service
  2. New Merchandise
  3. Room Operations
You can check out examples of real life uses of top skills on resumes here:
  • Counted what was coming in and going out, also is Responsible for making sales and to have great customer service.
  • Keep the managers and sales associates aware of new merchandise as it arrives so it can be properly displayed.
  • Supported room operations positions including supervising housekeeping and the front office.
  • Served as an intermediary between the Director and the student employees in weight room.
  • Developed Wine lists* Improved inventory with updated Excel spread sheets.

Stock Room Manager Demographics

Gender

Male

53.8%

Female

36.2%

Unknown

10.1%
Ethnicity

White

62.1%

Hispanic or Latino

16.7%

Black or African American

11.2%

Asian

6.2%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

68.7%

French

6.1%

Portuguese

5.1%

Arabic

4.0%

Italian

4.0%

German

3.0%

Vietnamese

2.0%

Chinese

1.0%

Japanese

1.0%

Hindi

1.0%

Dakota

1.0%

Korean

1.0%

Shan

1.0%

Thai

1.0%
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Stock Room Manager Education

Schools

University of Phoenix

19.0%

Michigan State University

6.5%

Sonoma State University

5.6%

Texas A&M University

5.1%

Johnson & Wales University

5.1%

University of Nevada - Las Vegas

4.6%

San Francisco State University

4.6%

The Academy

4.6%

Ohio State University

4.6%

Washington State University

4.6%

Arizona State University

4.2%

College of DuPage

3.7%

Broward College

3.7%

University of Oregon

3.7%

College of Southern Nevada

3.7%

Fashion Institute of Technology

3.7%

New York University

3.2%

Walla Walla Community College

3.2%

University of New Hampshire

3.2%

University of North Carolina at Greensboro

3.2%
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Majors

Business

26.3%

Psychology

6.2%

Management

5.4%

Communication

5.1%

Criminal Justice

5.1%

Hospitality Management

5.1%

General Studies

4.6%

Nursing

4.5%

Health Care Administration

4.5%

Accounting

4.1%

Kinesiology

3.4%

Marketing

3.4%

Graphic Design

3.2%

Computer Science

2.9%

Liberal Arts

2.9%

English

2.8%

Medical Assisting Services

2.8%

Biology

2.7%

Political Science

2.5%

Culinary Arts

2.3%
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Degrees

Bachelors

39.2%

Other

33.0%

Associate

14.6%

Masters

6.7%

Certificate

4.3%

Diploma

1.5%

Doctorate

0.5%

License

0.2%
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