Stock Yards Ban jobs in Cincinnati, OH - 198 jobs

As an Assistant Branch Manager aka Management Associate, your day will be filled with opportunities to assist customers with a wide variety of retail banking needs and provide back-up and support to the Office Manager. Customer service and cash handling experience combined with math and balancing accuracy skills are important while Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate's skills to further his/her career goals for advancement within the banking profession. Responsibilities Daily responsibilities include, but are not limited to, the following: Retain and expand current customer relationships Open new accounts, perform account maintenance, process and close loans Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions Perform Service Associate duties including, but not limited to, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture Assist with team building & motivation - Track results vs. goals, conduct weekly team meetings and coach employees Supervise staff on a limited basis to support Office Manager - Assist with interviews, performance appraisals, employee development, disciplinary actions and scheduling Lead, exemplify and coach to 212º commitment to service Responsible for customer relations including complaints and inquiries Responsible for office operational processes Maintain up to date with changes in bank operational policies and procedures while making recommendations to improve efficiency Represent the bank at community functions Other functions as required. Job Requirements The successful candidate will have the following qualifications: High School Diploma or GED equivalent - BS/BA business related field preferred 2+ years of banking experience. Banking knowledge beneficial, computer skills (Microsoft Office, Excel, Word) Organizational skills Ability to adapt to a changing environment. Excellent communication skills, both written and verbal Ability to function independently in a multi-task environment, as well as part of a team Professional appearance and demeanor Benefits 401(k) with a company match of up to 6% ESOP employer match Medical insurance Dental insurance Vision insurance Cancer / Disease insurance Accident insurance Flexible Spending Accounts Health Savings Accounts Bank paid Life / AD& D insurance Voluntary Life / AD&D insurance Bank paid Short-Term and Long-Term Disability insurance Employee Stock Purchase Plan Employee Assistance Program Physical Requirements The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires sitting the majority of the time with some walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, reach with hands and arms, and talk or hear. May stand for long periods on the teller line. The associate must occasionally lift and/or move up to 15 pounds.

As an Office Manager, you are responsible for managing your team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff. Management experience and local community involvement are important for business development and growth while teambuilding and coaching skills are essential for developing office staff to provide exceptional customer service for which we are known. In addition to the candidate's experience, Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate's skills in order to further his/her career goals for advancement within the banking profession. Responsibilities Daily responsibilities include, but are not limited to, the following: Retain and expand current customer relationships. Open new accounts, perform account maintenance, process and close loans Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture Responsible for team building & motivation - Track results vs. goals, conduct weekly team meetings and coach employees Supervise branch personnel - Responsible for performance appraisals, employee development, disciplinary actions and scheduling Lead, exemplify and coach to 212º commitment to service Assist with business development by preparing for and participating in business calling activities, networking, and community involvement. Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency Responsible for customer relations including complaints and inquiries Responsible for office operational processes Other functions as required Represent the bank at community functions Job Requirements The successful candidate will have the following qualifications: High School Diploma or GED equivalent required - BS/BA business related field preferred Graduate of Management Training Program or 3+ years of retail banking experience 1+ years of lending experience Computer proficiency including Microsoft Word, Excel, Outlook, Etc. Ability to work in team environment and motivate others Proven supervisory experience helpful Professional appearance and demeanor Good communication skills -- Both written and verbal Organizational skills and time management Ability to adapt to a changing environment. Demonstrate active listening skills Practical application of policies and procedures Ability to coordinate actions in relation to the actions of others Ability to foresee problems and develop solutions Benefits 401(k) with a company match of up to 6% ESOP employer match Medical insurance Dental insurance Vision insurance Cancer / Disease insurance Accident insurance Flexible Spending Accounts Health Savings Accounts Bank paid Life / AD& D insurance Voluntary Life / AD&D insurance Bank paid Short-Term and Long-Term Disability insurance Employee Stock Purchase Plan Employee Assistance Program Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle or feel, reach with hands and arms, talk, see and hear. The employee is frequently required to stand and walk.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. not available for immigration sponsorship. GENERAL FUNCTION: Fifth Third Bank's Regulatory Reporting Quality Assurance department is responsible for performing independent and objective review and challenge of the Bank's Regulatory Reporting processes. The Quality Assurance department's scope and activities are focused on Fifth Third's Regulatory Reporting function and other departments/teams who are responsible for or contribute to a regulatory reporting filing. The Regulatory Reporting Quality Assurance program includes the following key components: + Review of Foundational Standards, Governance and Oversight + Risk assessment + Plan and scope of report review coverage + End to end transaction testing + Review Issue Management identification, tracking and remediation + Continuous monitoring of the Regulatory Reporting process + Review the cross-report quality control process Responsibilities include executing planning, testing, reporting and wrap-up activities on each quality assurance review of highly complex regulatory reports in accordance with established standards. Individuals in this role work as an individual contributor, often in a team environment, in the given engagements. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensure that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: + Participate in the execution of all quality assurance review activities such as planning, testing, reporting and wrap up phases in compliance with the Regulatory Reporting Quality Assurance methodology / standards and within the established timeframes. + Work with senior quality assurance staff to design test plans and review test results. + Participate in documenting business processes and technology management processes related to the activity/report being reviewed. Execute testing of foundational controls to assess adequacy of control design and operational effectiveness in managing risk. + Develop project management skills. + Accumulate evidence to support the quality assurance review conclusions through high quality documentation and work papers. + Work with senior quality assurance staff to develop findings and recommendations for inclusion in the quality assurance review report. + Use knowledge of risk and control concepts and industry trends to identify control deficiencies and recommendation process improvement ideas. Participate in the regulatory reporting issue follow-up processes. + Participate in the communication information to management through periodic update meetings, presentations, and quality assurance review reports. + Monitor Regulatory Reporting policies and procedures for compliance with Agency issued reporting requirements. + Establish, foster and maintain working relationships with peers and supervisory management within the business line and cross-functional lines to support an effective workflow and continuous communications. Deliver value to internal and external customer. + Assist in the identification and continuous monitoring of risks and other potential exposures to the Bancorp. Assist in the execution of continuous monitoring activities that effectively assesses changing risk and the impact on internal controls and planned quality assurance review activities. + Develop line of business and industry knowledge base and expertise to keep current on existing and emerging issues; apply this knowledge for the benefit of the Bank's risk-based quality assurance review program. + Assist management in continuous improvement of the quality assurance review function through special projects and process development activities. + Contribute to team effort by willingly sharing knowledge, being open to new ideas, applying knowledge in daily work, and building strong partnerships for learning and knowledge sharing. + Perform other tasks as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + Bachelor's degree with a focus on Accounting, Finance or Information Technology. + One - two years' bank Audit, Accounting, Financial Reporting or large public accounting firm experience or three+ years' of general financial services industry experience. + Banking or financial services experience preferred. + Encouraged to pursue CPA, CIA or relevant certification. + Proficient with MS-Windows and other related PC applications. Possess the desire and ability to learn mainframe applications and automate data analysis tools and techniques. + Strong written and oral communication skills. + Demonstrated leadership, coaching and project management skills. + Results and goal oriented, possessing sound judgment and ability to apply logical/critical thought processes when developing business solutions. + Demonstrated ability to work both individually and in a team environment and display a positive business presence and sound judgment with management and external personnel. + Ability to maintain independence and objectivity in all aspects of position. #LI-BP1 Regulatory Reporting QA Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, completes research and adjustments and special loans processing for mortgages. Provides quality customer service to external as well as internal customers by meeting target SLAs. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: * Investigates customer, retail and/or affiliate inquiries and independently researches and resolves problems related to ARM Loans, Balloon Loans, Modifications, Soldiers and Sailors Civil Relief Act, Fee Waivers, Buy-downs, etc. * Prepares legal documents related to ARM loans, Principal Reduction modifications, etc and make monetary transactions to update new loan parameters to system. * Compiles and/or balances data for reports, general ledger accounts, and entries for processing. * Performs quality control assessments for completed tasks and makes appropriate procedure recommendations, updates and completes applicable training. * Processes Unintentional Balloon Loans, notify customers according to investor requirements and process accordingly, refer to default as needed. * Maintain and update ARM indices as reported by the Fed. * Complete ARM and Principal Reduction loan modifications on current loans and process to system. Process all mortgage to appropriate system. * Monitor accounts that qualify under the Soldier's and Sailor's Relief Act, ensure all adjustments are made to the account and the customer is monitored for discharge in accordance with the Act and investor requirements. * Perform manual rate changes for ARMs that have annual or semi-annual rate change cycles and other ARM loans with freeze codes. * Monitor AllRegs for changes in regulations that may affect Loan Servicing. * Work special projects as assigned by Manager. * Other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE & SKILLS REQUIRED: * Associate's Degree or equivalent work experience. * Minimum 5 years advanced level mortgage banking experience in servicing or operations. * Knowledge of the fundamental concepts related to mortgage. * Knowledge of the Bank's, Investor's, Government and Underwriting Program requirements. * Knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans. * Computer literate with intermediate proficiency in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs). * Excellent Customer Service Skills. * Strong verbal and written communication skills. * Strong analytical skills. * Ability to work efficiently with a low margin of error. * Ability to work independently and meet deadlines. Exceptions Processing Researcher II At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. This position is based in Cincinnati, Ohio 4 Days in office at 5/3 Bank Madisonville Office Building. We are unable to do remote. This role will be focused on data analytics for our home equity line of business. GENERAL FUNCTION: Responsible for developing analytics and reporting that helps the line of business manage its pricing strategy to meet or exceed revenue goals and capitalize on market share in accordance with corporate goals and objectives. Focus on providing value-added analysis and recommendations to support business growth. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: * Lead the development and implementation of best practice pricing by creating and defining the tools, process, guidelines, and standardized reporting that will help define a pricing strategy, set prices, and execute pricing plans to achieve revenue, profit and market share goals. * Collaborate with internal partners when appropriate to develop process and analytics that are needed to strengthen baseline pricing recommendations that drive bottom line results. * Ensure timely & actionable reports are provided to leadership team, on routine or ad-hoc basis, that story tells product positioning through data visualization and quantitative and qualitative analysis. * Produce reporting that helps the LOB operate and monitor performance and KPIs related to profitability production, as well as provide forecasting of future performance. * Conduct competitive analysis to assess competitor impacts to localized pricing and promos, market share, and product features / benefits. * Define data requirements and resources to support analysis and reporting of overall pricing effectiveness. * Synthesize and interpret pricing analytics and present recommendations. * Update and monitor pricing posted and communicated across multiple channels. * Support continuous improvement of pricing processes. * Apply advanced analytical thinking to key pricing issues, including but not limited to the development of demand curves and price elasticity calculations. * Improve the use of predictive analytics to proactively manage price * Ensures daily pricing in systems is consistent with published rates, importing pricing information and verifying accuracy. * Quantify value of products against competitor offerings * Create an executive reporting dashboard to communicate impact of pricing decisions MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Bachelor's Degree in Statistics, Mathematics, Economics, or equivalent experience required * 3-5 years experience in retail, analysis or pricing preferred * Proficient in a wide range of analytical, quantitative, and statistical techniques and tools to derive insights from large, complex data environments * Exceptional ability to extract strategic insights from large data sets * ffice computer skills required; preference for Microsoft application experience * Advanced Excel skills required * Experience with statistical analysis software packages (e.g., SAS) required * Excellent communication skills: listening, verbal and written * Strong organizational, planning, and time management skills * Strong work ethic complemented with a positive, can-do attitude * Ability to learn company systems and tools Consumer Lending Data Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default. Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES AND RESPONSIBILITIES: * Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments. * Makes collection/demand calls with an account load defined by applicable capacity model. * Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return. * Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management. * Identify, evaluate and resolve reasons for delinquency. * Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one. * Skip tracing accounts for possible leads to find customers information to contact them. * Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system. * Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention. * Ensures that all requested documentation has been requested and received from the customer. * Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines. * Record all collection efforts via the collection system. * Recommend additional actions with Management assistance on delinquent accounts. * Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate. * Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit. * Provides administrative support as directed by management. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * High School Diploma or equivalent required. * Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required. * Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure). * Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies. * Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines. * Excellence in consulting and advising customers via telephone and written communication. * Excellent customer service skills with both external and internal customers. * Excellent communication, comprehension, listening and negotiation skills. * Ability to meet deadlines and work independently with medium level of supervision. * Ability to analyze and suggest resolution to problems. * Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred. * Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy. * Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information. * Basic understanding of Mortgage lending and servicing. * Must be able to work in a team environment to interact well with employees and all levels of the organizations. * Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate. Homeowners Assistance Counselor. At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Please note: This position is onsite 5 days a week at our Madisonville Office Building located at 5001 Kingsley Drive, Cincinnati, Ohio. We unable to provide remote or hybrid work arrangements. GENERAL FUNCTION: This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides resolution to any technical issue they may have with the mortgage origination systems. This position also interfaces, vendors and Information Technology staff on a daily basis resolving complex customer issues related to the booking of new mortgage loans. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Within appropriate timeframes, answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems. Diagnose system hardware, software, and operator problems and. instruct end users in the use of equipment, software, and/or reference materials. + Serve as a liaison between the user and Information Technology ensuring issue resolution by intervening on user's behalf and maintaining ongoing communications and updates between parties. + Interface extensively with end users, management, and Information Technology, and occasionally with Data Processing in the resolution or escalation of desktop related problems. Mortgage Systems problems. + Perform triage of incoming calls and exercise appropriate judgment in resolving, transferring, and recommending remedial actions to correct problems based on knowledge of system operation. + Using available resources, system knowledge, and business and IT partners, troubleshoot and test issues or defects reported and exercise appropriate judgment in escalating problems of a more complex nature to more senior staff and/or Information Technology. + Maintain accurate records, procedures, and call logs for department and management reporting. Properly complete the appropriate defect reports, tickets, or forms used for customer reported issues adhering to departmental policies and procedures. + Accurately assess and perform mortgage change requests, and setup/changes to vendor, branch, and insurance companies. + Continually learn and develop knowledge of Mortgage systems, products, and processes. + Participate in team projects and engagement initiatives, act as a team leader for assigned projects, and mentor and train more junior employees. + Assumes additional responsibilities as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + High school diploma or equivalent required. Associates degree in related field preferred. + A minimum of 2 year of customer support, call center, contact center preferred. Previous technology related industry experience preferred. + Deadline and task-driven with ability to multi task. + Excellent verbal and written communication skills. + Strong analytical, attention to detail, and problem solving skills. + Good leadership, initiative, and interpersonal skills. + Ability to work independently, as well as in a team environment. + Excellent customer service skills. + Basic knowledge of computer hardware/software concepts and a working knowledge of Microsoft products. + Basic Mortgage knowledge preferred but not required. Systems Support Specialist-Onsite Cincinnati, Ohio At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, perform duties that are highly complex and require specialized knowledge of loan and line products as well as collateral documentation. Specialists II are responsible for loan documentation review from internal and external counsel, and processing within stringent timeframes in order to reduce risk of financial loss and reputational risk for the Bancorp. The Specialist II is also responsible to insure all document and collateral perfection requirements have been met in order to satisfy the Bancorp's position and security interest. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Performs in-depth review of loan packages valued between $50k and $600mm, insuring that all required loan documents are received from the loan closing and properly executed per required credit approval. These documents will vary greatly from loan to loan, due to preparation by various external legal firms. This process review will include loan life-cycle reconstruction, perfection of all new collateral (e.g. file UCC, mortgage recordings, insurance assignments, etc) and the creation/update of collateral records. + Identifies any missing required documents and inputs, updates and deletes exceptions on the banks exception system. + Proactively communicates issues with RMs, PMs, U/W, BBOs, Branch Managers and Middle Office, External Council, Courthouses, and Federal and State Agencies. + Partners with key line-of-business stakeholders to minimize risks in the end-to-end Commercial loan process. + Proactive in identifying potential risks and concerns while consulting with management to resolve issues within the guidelines established. + Initiates the collateral and guarantor release process in conjunction with appropriate credit approval + Works with internal departments during Credit Risk Reviews and Internal Audits regarding loan document questions, tickler monitoring and exceptions. + Assists Banking Center and Relationship Manager personnel with questions and information + Utilizes complete understanding of state laws related to commercial notes and perfection and full understanding of executed new and renewal loan packages. + Conveys ability to negotiate and collaborate with others, initiate action, adapt to change, make difficult decision while considering the risk and accepting challenging assignments. + Initiates holds on various Retail and/or Brokerage accounts from intensive review of required legal language contained within loan documentation. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + Associates degree or 2+ years' experience of review and/or processing of legal documents. + 3 years' experience with a focus on internally and externally prepared loan documentation, collateral perfection, or related work experience. + Knowledge of Pre and Post Article 9 rules governing the perfection of UCC related collateral. + Knowledge of filing requirements for unique collateral such as equine, airplane engines, assignment of contracts and assignment of membership interests. + Knowledge of federally regulated programs such as Reg H, Flood, CIP + Strong time management and organizational skills evidenced in previous assignments. + Demonstrates an understanding of applicable bank policies and procedures. + Strong knowledge of loan documents and requirements. + Strong knowledge of commercial lending and loans. + Thorough understanding of all Business Banking and Commercial loan products. + Thorough knowledge of Business Banking and Commercial Lending Credit Policy/Guidelines. + Thorough knowledge of loan documentation, collateral evaluation, lien perfection, local, state and federal regulatory requirements. + Strong knowledge of states laws related to commercial notes and collateral perfection. + Strong knowledge of B2B, CCAS, AFS, ACBS, Loan Doc Prep System, and other banking systems preferred. + Strong personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook. + Self-starter and works with minimal direction. + Strong analytical, verbal and written communication skills. + Strong negotiation skills. + Strong interpersonal skills and team orientation. + Ability to meet deadlines under pressure. + Ability to appropriately escalate issues requiring problem solving and decision making. #LI-EG1 Cml Loan Post Closing Specialist II M-F 8am-5pm At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. not available for immigration sponsorship. The Capital, Resolution & Recovery Analyst - Governance will support the development and implementation of strategies to ensure the organization's financial stability and compliance with regulatory requirements. This role involves assisting with governance and reporting for capital planning, resolution planning, and recovery planning processes, which seek to mitigate risks and enhance the organization's resilience.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.Duties & Responsibilities + Capital Planning, Resolution Planning, and Recovery Planning: + Assist in the preparation and maintenance of governance and reporting materials related to capital planning, resolution planning, and recovery planning in line with regulatory standards. + Support stress testing procedures, policy development and maintenance. + Support resolution planning and recovery planning procedure and policy development and maintenance. + Collaborate with finance and risk management teams to develop and ensure adherence to project plan for capital planning, resolution planning and recovery planning processes. + Collect and organize information from various departments to support ongoing governance process. + Risk Management: + Identify and assess risks related to capital, resolution, and recovery planning. + Stay informed about regulatory changes and industry best practices. + Provide support in developing risk mitigation strategies and recommendations. Minimum Knowledge, Skills And Abilities Required + Bachelor's degree in finance, Economics, Business Administration, or a related field. + Minimum of 2-3 years of experience in capital planning, resolution planning, recovery planning, or a related field within the financial services industry. + Basic understanding of regulatory requirements and guidelines related to capital, resolution, and recovery planning. + Strong analytical, problem-solving, and communication skills. + Proficiency in financial modeling and data analysis tools. + Ability to work collaboratively in a team environment and manage multiple tasks. + Exposure to working on projects with strong attention to detail and accuracy. + Prefer proficiency in PowerPoint or in presentation creation tools. #LI-BP1 Capital, Resolution & Recovery Analyst - Governance At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Property Portfolio Manager (Property Manager) manages our downtown Cincinnati Fountain Square headquarters building. This high-visibility role is responsible for our owned high-rise building in support of business requirements and corporate goals and objectives. They develop, lead and administer plans, including financial, within the portfolio in support of occupancy and operational strategies. The Property Portfolio Manager (Property Manager) collaborates with, contributes to and supports strategies and initiatives that may be led by others. In conjunction with other divisional service delivery partners, they are responsible for the comprehensive occupancy experience of property and portfolio occupants. They are responsible for effective operational service continuity within their portfolio by applying preferred operational service standards, effective asset preservation planning and work effort execution, and leading resources both internal and on effective real estate service delivery solutions. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Accountable for the development and management of operating budgets, including forecasting and variance reporting for an assigned group of properties. * Accountable for the development, execution and management of comprehensive asset management plans that are aligned with market real estate strategies for designated assigned properties. * Accountable for the planning and implementation of asset preservation projects for an assigned group of properties. * Cultivates and maintains strong relationships with area leadership, serving as liaison for our partners and lines of business. * Delivers property management services in accordance with defined standards and processes, including the application of policies and programs within assigned group of properties. * Inspects properties on a regular basis, identifying deficiencies in services provided, understanding customer needs, and necessary property improvements in order to maintain the assets. * Supports and engages in special initiatives. * Proactively manages service delivery providers to achieve operational excellence. * Manages lease agreements, internal and external. * Managers and participates as appropriate in disaster preparedness, triage and recovery efforts. * Provides superior service with utmost professionalism. SUPERVISORY RESPONSIBILITIES: This role manages a direct report, and is responsible for providing employees timely, candid and constructive performance feedback. Developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth. Developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Seven years of property management experience requested, including successful management of vendors, basic understanding of lease/real estate terms and building operations. * Property portfolio management for owned and leased across geographically dispersed portfolio consisting of diverse property types. * Extensive experience in creating and managing operating and capital budgets. * Possess acute business acumen. * Experience in leading initiatives/teams and delivering strong results. * Ability to collaborate and work as a team across multiple internal and external functions (HR, IT, Finance, partners and external vendors). * Strong project management skills, well organized and able to coordinate multiple projects simultaneously. * Ability to establish and maintain strong positive relationships * Excellent analytical, negotiating, problem solving and influencing skills are essential. * Excellent interpersonal skills as well as verbal and written communication and presentation skills. * Ability to use all Microsoft Office software, including Word, Excel, Power Point, and Access Database. WORKING CONDITIONS: * Normal office environment. * Extended viewing of computer screens. * Moderate car travel primarily with portfolio. * PPM 3: The Property Portfolio Manager 3 is expected to be expert in all duties and responsibilities with the aptitude for advancement. #LI-EG1 Property Manager (On-Site) At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

"Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!" Starting Rate: $20.00 hourly About Republic Bank Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit ********************* POSITION PURPOSE AND OBJECTIVES: The Universal Banker is responsible for providing efficient, professional, and quality customer service to all Republic Bank & Trust Company clients. This position is also responsible for selling business and consumer deposit products. Additionally, this position must deliver a high level of service by opening and closing deposit accounts, and directing customer service issues, and handling teller transactions. This position is also part of a team helping the banking center achieve their sales goals. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. MINIMUM QUALIFICATIONS: * Minimum 2 years previous retail sales experience or 1-year Republic Retail Banking experience required. * Basic computer skills required. * Proficiency in Microsoft Office products and internet applications. * Previous loan experience preferred. * Fluent in English (speak, read, write, comprehend, communicate) required. Fluent in Spanish (speak, read, write, comprehend, communicate) preferred. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: * Responsible for comprehensive, prompt, and efficient client transactions. Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into Horizon system. * Greet all clients as soon as they enter the banking center and work to develop a strong banking relationship with regular clients. * Consistently deliver the Republic Experience to every client. * Balances cash drawer each day, meeting Republic's standard of performance. * Performs SSR transaction overrides & makes hold decisions. * Receives mortgage, consumer loan and other payments, ensures the payments match balances due and enter payment into Horizon system. * Takes outgoing wire transfer requests; processes cash advances; cashes checks & processes withdrawals; opens & records the night drop deposit transactions; balancing ATM; research necessary information upon client's request while following all security procedures for the banking center. * Using consultative sales, engage in conversations with existing and potential clients for additional deposits and loans, effectively cross sell other bank products and services to ensure a solid client relationship, and identify opportunities for additional lines of business. * As needed, open and close all types of deposit accounts (checking, savings, CD's) both business and personal, following all bank policies and procedures. * Monitor activity of all new accounts, to ensure all cross sales have been properly activated and on-boarding is followed and completed. * Adhere to Bank's new client on boarding process and procedures. * Actively work calling lists of existing clients to cross sell for other products or expanded relationships, including retention of existing accounts. * Efficiently operate in the consumer loan system for credit card applications, unsecured loans, auto loans, and other consumer loans. * Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required. * Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization. * Willingly perform all other duties and projects as assigned. INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED: * Excellent verbal communication skills required for effective interactions with clients to meet financial investment objectives and/or resolve problems or complaints. * Self-motivated and work well in a team environment. * Requires a high energy level and strong sense of urgency. * Well organized and able to multi-task. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate. OTHER REQUIREMENTS: * Travel between Republic Banking facilities is required. * Reliable transportation is required. * Limited out-of-town travel is required for training purposes for those outside of the Louisville Market. * Flexible work schedule that will include some evenings, weekends, and overtime. * Stay abreast of new developments, best practices, and statutory and regulatory changes. * Regular and predictable physical presence at the worksite is an essential function of this position. The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. not available for immigration sponsorship.** GENERAL FUNCTION: The Credit Risk and Strategy Analyst uses various analytical frameworks and modeling techniques (including decisions trees, logistic and linear regression, machine learning) to generate insights and strategies that drive the bottom-line profitability of various banking products and customers. The role requires an understanding of the intersection of consumer behavior, business drivers and data-driven decision-making to solve problems and influence business strategy. The Credit Risk and Strategy Analyst will provide recommendations that could impact product design, pricing, segmentation and marketing, credit, fulfillment and customer experience. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Gather and prepare complex data for modeling and analysis Develop and execute models, segmentation and policy in market Project business impacts and monitor and track against the commitments Create and present convincing business cases to support recommendations Design tests to generate insights and improve understanding of our customers Effectively lead project teams in a highly matrixed environment Communicate effectively with senior leadership Perform adhoc portfolio analysis in a fast paced and dynamic business environment MINIMUM KNOWLEDGE, SKILLS & ABILTIES Bachelor's degree in quantitative discipline (e.g. science, technology, engineering, math, or economics). Master's degree in quantitative discipline (e.g. statistics, data sciences, business analysis, finance, mathematics, or economics) preferred. Minimum 3 years of demonstrated analytical experience. Experience in data mining and analysis using SAS or SQL, Python, R and ML Experience with quantitative marketing and market research techniques Ability to develop and design tests that are statistically grounded Demonstrated management, leadership and interpersonal skills. Strong product management, design and development skills. Credit Risk and Strategy Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, oversees and coordinates time sensitive projects, resolves ATM hardware and software problems, provides technical troubleshooting expertise to multiple layers of management as well as external vendors. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES & RESPONSIBILITIES: + Provides problem resolution for hardware communication issues, moderate to complex ATM software issues, and technical setup configuration issues. + Interface with network control, device support, network command center, information technology, retail, cash management, and ATM processor. + Analyze and evaluate recurring problems using terminal availability reports, online systems, internal and external reporting to make improvements in ATM availability. + Diagnose ATM hardware, software, configuration, and procedure problems and take corrective action. + Manages medium to complex projects involving upgrading of ATMs including hardware, software, and communications equipment. + Provide phone support for service vendors and financial center staff. + Assist with ATM data analysis and reporting as needed. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + Two to four year college degree or equivalent work experience. + Minimum three to five years of ATM or communication related experience. + Ability to analyze hardware, software, network or procedural problems and resolve them. + Detailed knowledge of ATM hardware, software, and electronic dispatching. + Adept with Microsoft Office product suite including Excel, Word, Outlook and PowerPoint. + Excellent organizational and computer skills. WORKING CONDITIONS: + Normal office environment with little exposure to dust, noise, temperature and the like. + Extended viewing of computer screen. + Some local travel. + Extensive telephone communication. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. ATM Network Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

As the Commercial Lending Division Manager, your day will be filled with opportunities to lead a team of Commercial Lenders in the delivery of relationship management and new business development for existing and prospective clients in the metropolitan Louisville area. Responsibilities include identifying, soliciting, servicing, delivering and coordinating the delivery of a broad range of financial products and services. Proactively develop new client relationships and deliver exceptional, high-level relationship management to clients and prospects. Banking experience in the lending and management capacity is important while Stock Yards Bank will provide a professional environment to continually improve the candidate's skills and to further his/her career goals for advancement to higher levels within the banking profession. Responsibilities Daily responsibilities include, but are not limited to, the following: Serve as a Manager/Lender, supporting a team of Commercial Lending Relationship Managers in the delivery of a broad range of financial products and services to clients and prospects Provide a team of Commercial Lenders with direct support and mentoring in all facets of credit underwriting, product delivery and new business development Lead Commercial Lending Relationship Managers in the execution of proper sales and relationship management techniques, oversee performance, provide appropriate feedback and support their growth Evaluate loan requests and approve credits within approved authority Make credit recommendations to Executive Management Analyze financial condition of clients and prospects to determine capacity for credit obligations Negotiate credit terms and conditions to properly manage the Bank's exposure to risk and ensure sufficient return Serve on internal Bank committees for review of policies and procedures Support Bank's commitment to community involvement by serving on external charitable board of directors and by attending functions Responsible for managing/directing the Commercial Lending Department Job Requirements The successful candidate will have the following qualifications: Bachelor's degree, preferably in business, accounting, finance, or banking or equivalent education and related training - will consider equivalent, applicable years of experience 10+ years banking experience 5 years in commercial lending capacity 2+ years of leadership experience Demonstrate a broad, fundamental understanding of financial planning and investment concepts Sound knowledge of retail bank credit and deposit products Strong interpersonal, sales and relationship management skills Strong written, verbal and communication skills Working knowledge of Microsoft Office computer applications Benefits 401(k) with a company match of up to 6% ESOP employer match Medical insurance Dental insurance Vision insurance Cancer / Disease insurance Accident insurance Flexible Spending Accounts Health Savings Accounts Bank paid Life / AD& D insurance Voluntary Life / AD&D insurance Bank paid Short-Term and Long-Term Disability insurance Employee Stock Purchase Plan Employee Assistance Program Physical Requirements The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires sitting the majority of the time with limited walking and standing. Must be able to see, hear, speak, and type. The noise level in the work environment is usually moderate.

As a Client Services Coordinator in the Commercial Lending Department, your day will be filled with opportunities to manage assigned portfolios including, but not limited to, all new and outstanding relationships. Serve as primary contact for existing clients. Loan documentation and customer service are important while Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate's skills to further his/her career goals for advancement within the banking profession. Responsibilities Daily responsibilities include, but are not limited to, the following: Answer phones and greet customers Communicate effectively with customers, internal and external, either verbally or in writing Assist customers with all transactional needs between accounts, to include, but not limited to, account transfers and wire requests. Partner with all business lines to service customer's banking needs, such as opening accounts and account maintenance Identify any cross selling opportunities Assist in the preparation, maintenance, and servicing of loans, which includes ordering any supporting documentation from outside service providers Knowledge of the bank's loan policy and departmental procedures Create customer profiles in lending software and assist in preparation of approval document Determine appropriate approval authorities required for all loan requests Ensure all documents are accurate and ready for closing Close loans in lender's absence Fund loans according to documentation within the loan package Submit closed loans for processing in a timely manner Manage all exception reports by notifying clients, vendors, or lenders of needed documentation Submit required, collected financial statements to Credit Analysts for processing Provide administrative support to the department as needed Assist in organizing departmental events Other duties as assigned Job Requirements The successful candidate will have the following qualifications: High School Diploma or GED Equivalent, college degree preferred Minimum of 1 year of experience in related field or professional work experience in financial services industry Knowledge of basic lending fundamentals and loan documentation Communicate effectively through writing and speaking as appropriate for the needs of the audience Capability to communicate and collaborate with all levels of management and employees Demonstrates active listening skills Ability to maintain customer satisfaction and generate positive client relationships Efficiently manage time Proficiencies to include Word, Excel and Outlook Professional appearance and demeanor Benefits 401(k) with a company match of up to 6% ESOP employer match Medical insurance Dental insurance Vision insurance Cancer / Disease insurance Accident insurance Flexible Spending Accounts Health Savings Accounts Bank paid Life / AD& D insurance Voluntary Life / AD&D insurance Bank paid Short-Term and Long-Term Disability insurance Employee Stock Purchase Plan Employee Assistance Program Physical Requirements The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires sitting the majority of the time with limited walking and standing. Travel between branch offices is required on a monthly basis. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Member of a highly productive, industry leading team of treasury professionals. Responsible for business development (new and cross-selling), client service excellence, client retention, and client consultation. Revenue growth and client retention are paramount. Self sourcing, networking externally, and partnering with key team members (within the local affiliate and/or group) to drive business. Responsible to prospect with internal partners. Work with a One Bank team to understand clients and prospects business environments, strategies, and industries to best determine the financial needs and appropriate working capital management solutions to provide. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Must be able to persuasively articulate Fifth Third's value proposition to both internal and external clients to influence the outcome within the sales process. * Demonstrate ability to identify client needs and the ability to present working capital solutions to clients and prospects. * Demonstrate ability to understand payment and commerce solutions/ processes. * Demonstrate proficiency in knowledge of all strategic TM solutions and their benefits to our clients. * Understand competitions' capabilities and gaps and how to position 5/3's services against them. * Prepares and deliver quarterly client service reviews to clients. * Expected to develop personal relationships with C-suite and senior management decision makers at client and prospect organizations. * Devise and execute a plan to exceed sales goals. * Accountable for the development of a sales pipeline of both new and cross-sell opportunities and appropriately managing those to a win/loss decision. * Actively manage a pipeline using the CRM tool. * Maintain lines of communications with RMs individually and as a group. * Review sales goals with RMs and ensure RMs are advised of calling strategies. * Educate and advise RMs of new TM product development initiatives. * Assess knowledge level of individual RMs and bring each up to a minimum standard. * Partner with RMs to provide recommendations on sales opportunities to include sales to new prospects and cross-sell opportunities to existing clients. * Work closely with assigned client specialists to ensure excellent client service on an on-going basis. * Assist with general bank communications to clients. * Take ownership and deliver timely resolution of client issues. * Develop knowledge of internal resources for accurate response to client issues. * Understand and communicate implementation time-line to align with client expectations. * Ensure proper account documentation and all requisite agreement execution. * Communicate recurring or serious product issues to management. * Recommend viable solutions to improve client service. * Understands, appreciates, and promotes the history of 5/3 Bank, its financial position, operating model and commitment to a positive client experience. MINIMUM KNOWLEDGE AND SKILLS REQUIRED: * Undergraduate degree is required. * MBA or advanced degree is desirable. * CTP certification is strongly encouraged. * Minimum of 2 years Wholesale/Commercial Banking experience, prefer at least 1 to 3 years of experience in a financial services sales environment is preferred. * Demonstrated record of consistently exceeding performance goals. * Possess a strong desire to constantly strive to improve oneself. * Must have strong client interaction skills and has demonstrated the ability to influence the outcome of a sales process. * Requires the aptitude for powerful presentations and negotiation skills with internal and external clients. * Demonstrated ability to articulate the benefits of strong working capital management solutions to clients. * Proven product and sales knowledge sufficient to help mentor new team members. * Demonstrated knowledge of a wide array of treasury management products. * Excellent oral and written skills. * Basic proficiency in PC software (MS Office). * Technical Treasury Management competencies. * Understanding of Treasury Management products and solutions. * Ability to build new & existing client relationships. * Ability to evaluate client needs. * Basic understanding of financial statement analysis. Treasury Management Officer III At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios . Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis , and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank. By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst's goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: + Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning. + Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting. + Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards. + Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable. + Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally. + Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager. Performance Metrics: + Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews. + Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports. + Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis. + Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED: + One to three years of experience in Disputes, Fraud, Banking, or a related field preferred. + Associate's degree or equivalent work experience. + Strong analytical, problem-solving, multi-tasking, and conflict resolution skills. + Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers. + Excellent teamwork, interpersonal skills, and relationship building skills. + Proactive in identifying potential concerns and following up to resolve such issues. + Strong attention to detail and organizational skills. + Ability to work under pressure and meet deadlines within regulatory timeframes. + Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints. + Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls. Dispute Intake Analyst At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. ABOUT THE ROLE: Provides leadership and strategic vision with overall responsibility for leading the Consumer Lending Collections department. Provides the strategic direction and oversight to ensure that Fifth Third Bank maintains a highly effective Consumer Lending Collections operation by maintaining industry best delinquency, credit loss results, customer satisfaction, and expense ratios. Evaluates the industry, market, and regulatory environment to anticipate changes and helps ensure appropriate alignment. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Please see below for specific responsibilities and requirements for this role. YOUR RESPONSIBILITIES: The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities. + Department Leadership: Leads the Consumer Lending Collections department and oversees multiple product lines in business or function with material responsibility for associated operational, vendor, customer, and financial risks. + Portfolio and Budget Oversight: Oversees the management of large delinquency portfolios and the expense budget for the department. + Operational Management: Orchestrates daily operations, productivity metrics, dialing strategies, scheduling, quality assurance, while ensuring compliance and operational excellence. + Regulatory Compliance Monitoring: Monitors regulatory developments and ensures full compliance with all applicable laws and guidelines impacting collections. + Strategic Alignment: Aligns with Consumer LOB leadership to develop and achieve agreed upon delinquency and reduction of charge offs. + Process Improvement Implementation: Implements process and procedural updates to maintain compliance and operational efficiency across all teams and functions. + Cross-Functional Collaboration: Cultivates strong partnerships with Bancorp credit and risk management to provide feedback and maintain acceptable credit and operational risk with a customer centric approach. + Strategic Initiative Execution: Partners and works closely with Risk Strategy and business support team to drive the identification, development, testing, and execution of strategic initiatives that reduce losses, improve customer experience and effectively manages expenses, and/or reduces risk. + Forecasting Support: Provides delinquency trends, inputs, and outlook to the process for Bancorp forecasting credit losses. + Stakeholder Relationship Management: Establishes and maintains strong working relationships with internal partners across Business Controls, IT, Legal, Compliance, Product, Operations Support, Risk, and Finance, as well as external vendors and stakeholders. + Risk and Performance Management: Oversees risk management practices, drives operational performance, and identifies opportunities for continuous improvement and productivity enhancement. + Regulatory Awareness: Ensures awareness of evolving regulatory landscape and adherence to all laws and regulations impacting the business. + Issue Resolution: Resolves escalated issues with urgency and precision, ensuring customer satisfaction and operational integrity. + Vendor and Contract Negotiation: Negotiates contracts with service providers, outsource partners and loan charge-off sales. + Talent Strategy Leadership: Leads talent strategy by attracting, developing and retaining a high performing team. + Customer Experience Tools Development: Develops/maintains customer assistance tools, leveraging voice analytics, and tracking complaints to analyze/fix pain points. + Industry Engagement: Maintains contact with other lending institutions and industry associations to remain informed of trends and builds industry relations through networking + Supervisory Responsibilities: Responsible for providing employees with timely, candid, and constructive performance feedback, developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth, developing the appropriate talent pool to ensure adequate bench strength and succession; fostering a positive work environment and rewarding employees for accomplishments. MINIMUM REQUIREMENTS: This position requires an experienced level of proficiency. We require a Bachelor's degree in a related field or equivalent experience, along with 10 or more years in financial services, customer services, and consumer collections. This role also requires 8-10 years of mid to senior level management experience. REQUIRED SKILLS: Qualified candidates will possess a degree of proficiency (typically from 10+ or more years of work or practical experience), in: + Executive Communication and Influence: Must demonstrate the ability to communicate and influence Bancorp Senior and Executive level positions as well as build positive relationships with all divisions of the Bancorp. + Change Leadership: Strong change leadership skills and ability to innovate. + Regulatory Communication: Ability to communicate effectively and present to external regulators (OCC/CFPB). + Leadership and Analytical Skills: Leadership skills, initiative, detail oriented, strong analytical skills, and decision-making skills. + Interpersonal and Analytical Skills: Strong interpersonal, communication and analytical skills. + Organizational Change Management: Innovative thinker that can drive change throughout the organization. Please refer to the "Skills for Success" section to learn how to stand out as an applicant. SKILLS FOR SUCCESS: Qualified candidates will possess a degree of proficiency (typically from 10+ years of work or practical experience), across a suite of skills including, but not limited to: + Forecasting Experience: Proven ability relative to forecasting delinquency, losses, and expenses. + Education: Master's in Business Administration or related field. DOING THE RIGHT THING: Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets -including you . #LI-JO1 Director of Consumer Lending Collections At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default. Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES AND RESPONSIBILITIES: + Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments. + Makes collection/demand calls with an account load defined by applicable capacity model. + Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return. + Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management. + Identify, evaluate and resolve reasons for delinquency. + Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one. + Skip tracing accounts for possible leads to find customers information to contact them. + Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system. + Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention. + Ensures that all requested documentation has been requested and received from the customer. + Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines. + Record all collection efforts via the collection system. + Recommend additional actions with Management assistance on delinquent accounts. + Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate. + Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit. + Provides administrative support as directed by management. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + High School Diploma or equivalent required. + Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required. + Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure). + Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies. + Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines. + Excellence in consulting and advising customers via telephone and written communication. + Excellent customer service skills with both external and internal customers. + Excellent communication, comprehension, listening and negotiation skills. + Ability to meet deadlines and work independently with medium level of supervision. + Ability to analyze and suggest resolution to problems. + Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred. + Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy. + Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information. + Basic understanding of Mortgage lending and servicing. + Must be able to work in a team environment to interact well with employees and all levels of the organizations. + Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate. Homeowners Assistance Counselor. At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.