Stoney Creek Hospitality Corporation job in Independence, MO
Job Description
ACCOUNTABILITY
The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit.
REPORTS TO AND IS SERVED BY: The Front Office Manager, Assistant General Manager, or General Manager
FLSA Designation: Non-Exempt
WHAT TO EXPECT
Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience.
Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations.
Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. This includes providing information about hotel amenities, local attractions, and services.
Room Assignments: Assign rooms to guests, taking into consideration guest preferences and room availability. Ensure the correct room type and rate are assigned.
Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues.
Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests.
Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity.
Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services.
Concierge Services: Act as a concierge by arranging transportation, making restaurant reservations, and providing information on local events and attractions.
Front Desk Operations: Keep the front desk area organized and well-maintained. Manage a variety of administrative tasks, including filing, faxing, and email communication.
Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately.
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.
PROUD OWNER
Excellent communication skills, both verbal and written.
Strong attention to detail and the ability to multitask in a fast-paced environment.
A welcoming and approachable demeanor, fostering positive interactions with guests.
Proficiency in using computer systems and hotel management software for reservations and guest information.
Ability to handle challenging situations with diplomacy and tact.
Flexibility in working various shifts, including weekends and holidays.
Ensures guest satisfaction exceeds brand standards in every interaction.
HELD ACCOUNTABLE TO
Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization.
SOFT SKILLS
CHARACTERISTICS: Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized.
MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.
HARD SKILLS
EDUCATION AND EXPERIENCE:
High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred. Proficiency in using reservation systems and hotel software.
Strong communication skills, both verbal and written.
Ability to work in shifts, including evenings, weekends, and holidays.
PHYSICAL DEMANDS: lift, carry, push, and pull up to 35 lbs.
TRAVEL: N/A
POSITION: On-site work at the hotel property.
3pm to 11pm and/or 1pm to 9pm
Wednesday thru Sunday
$24k-29k yearly est. 10d ago
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Food and Beverage Team Member - $17.00/HR
Six Flags Great America & Hurricane Harbor 4.1
Gurnee, IL job
Responsible for cooking, prepping, and serving quality products in an efficient manner. Overall, this position plays a key part in maintaining food safety standards, ensuring cleanliness, delivering an exceptional guest experience while enforcing all park policies and procedures.
Responsibilities:Essential Duties and Responsibilities:
Abide by Six Flags cooking and/or serving standards.
Work in a fast-paced environment to meet company goals
Greet each guest with a friendly, professional attitude
Perform basic cleaning procedures in any location
Upsell Drink Bottles and other company dining programs in every transaction
Enforce all Six Flags policies & procedures
Adhere to park attendance and break policies outlined in the Team Member Handbook
Adhere to park grooming standards (non-slip shoes preferred but not required)
Assist in other areas within the Food and Beverage Operations Department
Qualifications:Skills and Qualifications:
Minimum Age: 15
Available to work flexible hours including nights, weekends, and holidays
Must be willing to work outdoors in various weather conditions
Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
Must have strong teamwork skills and the ability to work with others
Demonstrate effective communication and decision-making skills
Be able to work independently with little supervision
Ability to work, stand and walk for up to 7 hours at a time in all weather conditions
$24k-31k yearly est. Auto-Apply 3d ago
Security Midnight Officer - $18.85
Six Flags St. Louis 4.1
Eureka, MO job
This part-time position is responsible for maintaining the security and integrity of Six Flags St. Louis during overnight hours. This includes securing and monitoring the property as a whole, providing access control, and responding to incidents. Officers may be assigned to posted positions, mobile patrols, or other operations to ensure the safety of guests, team members, and company assets.
Responsibilities:
· Secure gates and checkpoints, verifying identification for all personnel and vehicles entering or exiting the property.
· Monitor and patrol the property perimeter, including doors, gates, and buildings.
· Operate mobile patrol units to conduct security tours and respond to incidents.
· Respond promptly to security-related incidents and other emergencies.
· Communicate effectively including clear radio communications and writing accurate, concise incident reports.
· Enforce local, state, and federal laws on park property.
· Maintain confidentiality of sensitive information related to guests, vendors, and company operations.
· Maintain proper attendance, punctuality, and professional standards of performance.
· Uphold image, cleanliness, and courtesy standards in all interactions.
· Cooperate with team members and management to complete assigned tasks.
· Ensure compliance with Six Flags policies and procedures at all times.
· Perform additional duties as requested by Six Flags St. Louis Management.
· Standard shifts are 11:15pm-7:30am, 4 days a week.
Qualifications:
· Must be 21 years of age or older
· Must have a valid driver's license
· Must be available to work overnight, including some weekends and holidays
· Must have a high school diploma or GED.
· Must be able to obtain a St. Louis Metropolitan Security License and maintain required certifications.
· Previous security, law enforcement, or military experience is preferred.
· Must be willing to work outdoors in various weather conditions, as well as high structures
· Must be able to stand and walk for long periods of time.
· Must be professional, self-motivated, safety conscious, mature, and dependable.
· Must have strong teamwork skills and the ability to work with others
$27k-35k yearly est. Auto-Apply 3d ago
Beer Sales Representative
Beechwood Sales and Service 2.5
Menomonie, WI job
Beechwood Sales and Service is a family owned and operated beer distribution company. We represent the world's best breweries. We are proud of our high level of service and commitment to our employees, which has earned us several recognitions as a Top Workplace by the Milwaukee Journal Sentinel. We offer an opportunity to work with world-class beer professionals in a vibrant and engaging environment. Beechwood provides industry leading benefits including competitive salaries, outstanding healthcare, a generous retirement package, paid vacation and holidays, career training, and opportunities for growth and development within our organization.
Beechwood Sales & Service is hiring a Full-Time Sales Representative in Menomonie, Eau Claire, and the surrounding areas! Sales Reps motivate the successful sale, distribution, and retail execution of Beechwood products and related programs resulting in the overall volume growth of the accounts within the assigned territory. Sales Representatives are developed and mentored to become familiar with the various roles of sales & operations within our growing company.
We are looking for a hardworking, motivated individual with a strong work ethic and sense of responsibility to join and contribute to our team. We like to consider ourselves as the "beer half-full" kind of people. Apply today to learn more!
Essential Job Functions:
Successful sale, distribution, and placement efforts across our extensive and award-winning Beechwood Craft, Import, Seltzer, and Spirits portfolio
Through Brewery and Distiller samplings, seminars, team selling, and on-site visits -expand your product understanding to better share and sell brand attributes at retail.
Develop and maintain effective customer relations through detailed sales support techniques
Support your key brands at on premise bar promotions or Craft sampling events as needed
Initiate development of new accounts and exciting new product placements and segments
Showcase your promotional skills and acumen with effective and dynamic display techniques of select brand materials within key selling corridors
Ensure that all product is rotated and freshness code policy is followed
Balance multiple objectives and directives assigned to foster portfolio growth and expansion.
Handle customer questions regarding credit, delivery, product information, and other inquiries as they arise
Execute monthly goals as related to business activities
Maintain a regular schedule of weekly appointments with accounts in assigned area
Other duties as assigned
Critical Physical Demands:
Use of hand and foot controls for driving
Walking and climbing stairs
Two handed lifting, handling and carrying of cases from floor to overhead levels on a frequent basis
Two handed lifting, handling, carrying half barrels and quarter barrels from floor to 48" on an occasional basis
Pushing and pulling a hand truck and/or cart on level and inclined surfaces on a frequent basis
Sustained squatting, kneeling, and/or bending while handling products
Sufficient manual dexterity to operate business equipment including, but not limited to, computer, telephone, adding machine
Essential Job Requirements:
Bachelor's degree with a preferred emphasis in a business related field
Excellent verbal and written communications skills
Valid driver's license and reliable transportation
Ability and willingness to work independently and as part of a team
Enthusiastic, high energy, and self-motivated individual with a desire to succeed
Superior organization skills with ability to prioritize, multi-task, and meet deadlines
Computer proficiency, Microsoft Word and Microsoft Excel preferred
Sales and customer service experience preferred
Craft Beer knowledge preferred
Knowledge of legal requirements regarding the sale and the delivery of alcoholic beverages
Why Join Us?
Career development with in-house and on-the-job training
401K with company match + profit sharing
PTO + paid holidays
Mileage reimbursement
Platinum-level health coverage including medical, dental and vision insurance with low premium contributions
Wellness benefits, tuition assistance, cell phone discounts
The Sheehan Family Companies are proud to be an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$47k-86k yearly est. 3d ago
Kitchen Repair Technician- Full-Time- $24/HR
Six Flags Great America & Hurricane Harbor 4.1
Gurnee, IL job
Safely maintain, repair and rehab equipment in multiple areas within the Maintenance Division; Plumbing, Kitchen Equipment Repair, HVAC/R, Aquatic Systems & Water Quality.
Responsibilities:
Perform daily, weekly and monthly inspections of assigned equipment and locations
Perform rehab work on assigned equipment and locations
Maintain, install, repair and trouble-shoot various items, equipment and locations
Inspect equipment and locations for malfunctions and repair
Perform routine preventative maintenance on various pieces of equipment
Assist with keeping a daily duty log of maintenance work performed as well as accurate records of preventative maintenance
Effectively and professionally communicate and coordinate with other departments within the park.
Comply with company procedures, policies and safety standards
Help to ensure compliance with government codes and corporate mandates.
All other duties as assigned.
Qualifications:
Knowledge of Plumbing, HVAC/R, Aquatic Systems and Water Quality
Should possess practical skills and willingness to learn in all of the respective areas; Plumbing, HVAC/R, Aquatic Systems, and Water Quality
Experience with electrical, plumbing & natural gas systems preferred
Ability and willingness to work any shift and on weekends and holidays as needed
Must be able to trouble-shoot clearly, calmly and safely in the presence of Guests and fellow Team Members
Must possess strong safety sensitivity & ability to work with many different types of devices
High School Diploma or equivalent
Must possess a valid Driver's License
$28k-38k yearly est. Auto-Apply 3d ago
Food & Beverage Procurement Internship- $19/HR
Six Flags Great America & Hurricane Harbor 4.1
Gurnee, IL job
Interns are responsible for managing assigned specific duties and locations while providing exceptional service for Guests. They are team-motivated, high energy, and guest service-oriented individuals who showcase our Mantra. They will lead and motivate a team of individuals to meet our guests' expectations and manage controllable expenses in a fast-paced environment.
Responsibilities:
Positive interaction with guests and team members, promoting a friendly environment, and attending to Guests' needs in a proactive manner
Maintain proper inventory levels of all products on a daily basis through use of PAR ordering guide, inventory transfers, and delivery inspections
Enter vendor bid and/or bid information with correct pricing and descriptions
Communicate with vendors as needed to confirm orders
Ensure the accurate and timely placement of all orders via phone and internet
Maintain open lines of communication between the department, vendors, warehouse staff, and unit management
Ensure that any product not meeting quality standards is taken care of in an appropriate manner and communicate any violations
Report any food spoilage/damage in the warehouse or on the delivery dock to the proper management
Maintain and update the database on any daily, weekly, or monthly price changes
Ability to foresee and anticipate a swing in weekly usage
Process and file purchase orders
Create and maintain a weekly product usage report/database
Train and provide feedback to unit management on completing waste logs, transfer forms, and weekly inventory to help manage cost of sales
Assist the Food and Beverage Operations department with hiring seasonal staff and department events
Qualifications:
Minimum Age: 18
Currently pursuing a degree in Supply Chain Management, Food Service Management, or related field
Outgoing, professional, and friendly demeanor
Demonstrate good communication and decision-making skills
Ability to train, multi task, work well with others and follow directions
Ability to work, stand and walk for up to 6 hours at a time in all weather conditions
Available to work a minimum of 2 Sunday evenings a month to conduct Inventory Audits
Available to work flexible hours including nights, weekends, and holidays
Complete employment between the end of April 2026 to August 2026
$25k-32k yearly est. Auto-Apply 3d ago
Custodial Technician II - $21.00 per hour
Treasure Island Resort & Casino 4.1
Prescott, WI job
Pay Rate: $21.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Clean areas 30+ feet high (such as ceilings, vents, light fixtures, walls, pool area lights, etc.) and other areas needing ladders over 6-feet or the use of a mechanical lift
Clean carpets, upholstered areas and hard surface floors
Set-up, repair and perform preventive maintenance on department equipment
Inform management of any problems, equipment malfunctions and/or hazards
Complete duties as per standard operating procedures (such as shampooing carpets and upholstery, stripping and waxing floors, burnishing, etc.)
Maintain clean working areas (such as storage closets and equipment)
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Preferred Knowledge and Certification:
High School Diploma/GED or equivalent experience
Previous janitorial experience
Required Skills:
Accurate and detail-oriented
Good verbal and interpersonal communication skills
Strong mechanical aptitude
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to learn appropriate chemical usage and proper equipment usage
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
PHYSICAL DEMANDS
Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must be able to climb a ladder and work at high elevations of 30+ feet
Must have good eye hand coordination
Must be able to operate foot pedals
WORKING ENVIRONMENT
Work is performed throughout the property and may include excessive noise, dust and chemical fumes, flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Must handle hazardous materials
Occasionally must deal with angry or hostile individuals
Must be willing to clean body fluids when necessary
High volume direct public contact
$21 hourly 1d ago
Strategic Labor Relations Leader, Americas
Hyatt Hotels Corporation 4.6
Chicago, IL job
A leading hospitality company in Chicago is seeking an enthusiastic Head of Labor Relations to collaborate with HR, Legal, and Operations teams. The role involves overseeing labor relations strategy, managing collective bargaining, and advising on employee relations. Ideal candidates have over 15 years in labor relations within hospitality, strong negotiation skills, and a commitment to diversity and inclusion. Exceptional corporate benefits are offered, including flexible work schedules and well-being initiatives.
#J-18808-Ljbffr
$82k-106k yearly est. 4d ago
Bartender/Server
Treasure Island Resort & Casino 4.1
Ellsworth, WI job
Pay Rate: $11.41 an hour SUMMARY: To prepare and serve beverages to guests in a professional and friendly manner. Ensure a high level of guest service, maintain a clean and organized bar area, and adhere to all safety and legal regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES
Accurately mix, garnish, and serve alcoholic and non-alcoholic beverages according to established recipes in a high volume environment
Serve guests in compliance with TIPS (Training for Intervention ProcedureS) to ensure we follow all legal and safety regulations regarding alcohol service
Ring and complete all transactions accurately, in compliance with department policy and procedures
Requisition work station supplies to maintain pars and monitor quality of product
Provide friendly and efficient service to customers, take orders, and ensure customer satisfaction
Set up and close work stations in compliance with established procedures
Maintain established health code standards and procedures
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
1 year bartending experience
Preferred:
High School Diploma/GED or equivalent experience
1-year cash handling, bank reconciliation experience and point-of-sales system experience
Skills
Required:
Accurate and detail-oriented
Strong organization skills
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Excellent time management skills
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING
Treasure Island guest service training
TIPS training and certification
Bloodborne Pathogens training
Treasure Island point-of-sales system training
Any position-related training as determined by department manager
PHYSICAL DEMANDS
Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
Must be willing to work in waterpark atmosphere, noise, humidity, wet environment
Must be willing to work in extreme temperatures and weather conditions
Must have a good sense of balance, and be able to bend and kneel
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 25+ pounds infrequently
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed throughout the property including outdoors and may include flashing lights, frequent loud noises, cigarette smoke, water and humidity and pool chemical
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$11.4 hourly 12d ago
Park Services Team Member - $15.50/HR
Six Flags Great America & Hurricane Harbor 4.1
Gurnee, IL job
Work to keep the Park clean for all the guests. From sweeping to wiping down the tables, you will be responsible for assisting in maintaining ans upholding the Park's Cleanliness Standards.
Responsibilities:Essential Duties and Responsibilities:
Greet Guests in a friendly, outgoing manner and providing them with clear, accurate directions and answers to questions.
Following all guidelines and checklists applicable to Park
Following all Park policies regarding performance and attendance.
Maintaining all aspects of restaurant seating/patio area cleanliness by wiping down all tables and chairs; returning food trays to the kitchen as necessary; lining all trash cans with bags, emptying when full, wiping and re-bagging trash cans, and mopping floors.
Maintaining all aspects of midway cleanliness by continuously carrying a pan and broom to sweep leaves, trash and debris; lining all trash cans with bags, emptying when full, wiping down and re-bagging trash cans; filling a utility cart and moving it to backstage areas when changing multiple trash cans at once; pushing standing water on midways using a squeegee; wiping down benches as necessary; picking up (by hand) any trash that cannot be swept up.
Monitoring trashcan and bench locations and moving to proper location when necessary.
Completing other tasks as assigned.
Qualifications:Skills and Qualifications:
Minimum Age: 15
Must have flexible availability including weekends, weeknights, and holidays
Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
Must have strong teamwork skills and the ability to work with others
Must be willing to actively approach Guests and provide assistance as necessary
Must be able to stand and walk for length of shift
Must be able to carry up to 25 lbs. over 25 feet over various surfaces
Must be able to work outdoors in various weather conditions
Must be able to work efficiently in a fast-paced environment
Requires continuous standing, bending, twisting, walking and lifting
$22k-28k yearly est. Auto-Apply 3d ago
Lead Bar Back - $17.50 per hour
Treasure Island Resort & Casino 4.1
Prescott, WI job
Pay Rate: $17.50 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead larger projects within the Department as requested by Management
Oversee and create the Bar Back deep cleaning schedule
Put away liquor and beer deliveries as needed
Monitor and replenish respective beverage products: i.e. bottled beer, keg beer, liquor, garnishes, pop premix, pop post mix, CO 2 and ice as necessary
Monitor and stock miscellaneous paper supplies as necessary
Clean assigned work areas in both the Front of House and Back of House
Assist in training of new hires
Inspect and/or complete all Concert and Banquet Event set up and tear down to ensure accuracy and completion
Maintain established health code standards and procedures
Assist bartenders by serving guests in compliance with TIPS(Training for Intervention Procedures) to ensure we follow all legal and safety regulations regarding alcohol service.
Ring and complete all transactions accurately, in compliance with department policy and procedures.
Provide friendly and efficient service to guests, take orders, and ensure guest satisfaction.
Set up and close work stations in compliance with established procedures.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Preferred Knowledge and Certification:
High School Diploma/GED
Previous Bar Back or food and beverage experience
Previous cash handling experience
Previous experience using a point-of-sales system.
Required Skills:
Leadership and mentorship capability
Accurate and detail-oriented
Strong organizational skills
Excellent verbal and interpersonal communication skills
Strong time management skills
Required Abilities:
Ability to work fast and efficiently
Ability to work independently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to work in a high volume environment and handle high-pressure situations
PHYSICAL DEMANDS
Must be able to walk and / or stand for periods of up to 8 hours
Must have a good sense of balance, be able to bend, kneel and stoop
Must be able to push, pull and grasp objects daily
Must be able to climb a 6 ft. ladder
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must be able to navigate stairs and work at high elevations routinely
Must have good eye hand coordination
WORKING ENVIRONMENT
Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
$17.5 hourly 1d ago
Tado Steakhouse Front of House Assistant - $16.00 per hour
Treasure Island Resort & Casino 4.1
Prescott, WI job
Pay Rate: $16.00 an hour plus tips Essential Duties/will be trained to fill all roles
Greet and seat guests, ask for guest feedback and offer an appropriate departure comment
Clear, bus and set tables and fill water glasses
Stock and refill supplies
Cover breaks for other front-of-house staff
Empty trash containers and return empty racks to dish room
Answer phones and take reservations and to go orders
Be knowledgeable and provide information regarding Tado Steakhouse and other property amenities
Update management on business flow
Operate point-of-sales system and accurately handle cash and cash equivalents
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Preferred Knowledge and Certification:
1-year guest service experience preferably in a fast-paced fine-dining restaurant
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to speak in a clear, concise and pleasant voice
PHYSICAL DEMANDS
Must be able to walk or stand and exert fast-paced mobility for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel and stoop
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed in the restaurant but may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$16 hourly 1d ago
Poker Brush
Treasure Island Resort & Casino 4.1
Prescott, WI job
SUMMARY: The Poker Brush will assist with the daily operation of the Poker Room and facilitate the majority of cash and chip transactions during daily operations. Responsible for high level guest service and transaction accuracy. ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet players and provide courteous service
Process cash and chip transactions according to department policies and procedures
Enter player ratings as needed
Run chips and cash between tables and banks to ensure game continuity
Maintain minimal variances in accordance with department standards
Verify cash/chip banks and prepare chip buys according to policies and procedures
Complete required documentation to maintain an accurate audit trail
Guide new guests through the buy-in and seating process
Must provide a friendly and attentive demeanor in all interactions in a fast-paced environment
Monitor seating lists and coordinate with supervisors as seating becomes available
Make PA announcements to patrons in the casino areas as needed
Seat guests according to seat and table availability
Coordinate with supervisors to facilitate guest requested table changes
Check messages at room opening to establish seating order
Answer phone as needed during business hours
Maintain awareness of promotions and encourage enrollment in the Passport Club
Explain and interpret basic rules of poker and betting limits
Resolve guest concerns or direct them to a supervisor level employee
Other duties as assigned
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Skills
Required:
Accurate, efficient and detail-oriented
Good verbal and interpersonal communication skills
Basic computer skills, to include Microsoft Office
Previous cash and chip handling experience
Above average math skills and the ability to pass a math test
Excellent problem solving skills
Knowledge of poker and poker game etiquette
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
REQUIRED TRAINING
Treasure Island guest service training
TIPS training and certification
Title 31 training and certification
Counterfeit identification training
Any position-related training as determined by department manager
Department orientation
PHYSICAL DEMANDS
Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
Must be able to lift and carry up to 20 pounds
WORKING ENVIRONMENT
Work is performed primarily on the gaming floor. Environment may include excessive noise, flashing lights, and frequent loud noises
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$38k-52k yearly est. 4d ago
Currents Host/ Cashier - $16.00 per hour
Treasure Island Resort & Casino 4.1
Prescott, WI job
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet and seat guests following rotation procedures
Ask the guest for feedback on their meal and invite them back as they depart
Operate point-of-sales system and handle cash and cash equivalents
Complete daily register transactions and make vault deposits
Answer questions, and offer event and promotional information
Assist with cleaning floors, arranging tables and filling water glasses and coffee cups
Keep management updated on business flow
Stock cashier supplies and complete daily and weekly cleaning duties
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
6 months restaurant experience in guest service position
Previous cash handling experience
Preferred Knowledge and Certification:
Knowledge of point-of-sales software
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Above average math skills
Required Abilities:
Ability to work fast and efficiently completing multiple tasks in a professional manner
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to speak in a clear, concise and pleasant voice
PHYSICAL DEMANDS
Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 15 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed in the restaurant but may require going onto the gaming floor which includes flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$16 hourly 1d ago
Room Inspector - $19.00 per hour
Treasure Island Resort & Casino 4.1
Prescott, WI job
Pay Rate: $19.00 an hour with $2.00 an hour additional shift differential on Saturday and Sunday ESSENTIAL DUTIES AND RESPONSIBILITIES
Inspect guest rooms and public spaces to ensure compliance with standards, verify room status and notify front desk of room availability and needs
Clean and strip rooms, portion cleaning chemicals, remove dirty service items / trash from halls and rooms
Turn in lost and found items
Monitor rooms and corridors for security purposes
Report room damages, out-of-order items and identify areas needing repair and generate maintenance work orders
Assist other staff as needed, including cleaning hotel rooms
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
1-year guest room attendant or similar housekeeping experience
Preferred Knowledge and Certification:
Previous lead experience in a similar position
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills including answering radio calls
Required Abilities:
Ability to work fast and efficiently and complete multiple tasks under pressure while keeping good communication flow with other Hotel staff
Ability to meet deadlines
Ability to follow established dress code policies and practice good personal hygiene
Ability to learn appropriate chemical usage / portions and proper equipment usage
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
Ability to speak in a clear, concise and pleasant voice
PHYSICAL DEMANDS
Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8+ hours
Must have a good sense of balance, and be able to bend and kneel and stoop
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 40 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed in hotel rooms, bathrooms and laundry area, including exposure to heat and fumes such as cigarette smoke and cleaning chemicals; May require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
$19 hourly 1d ago
Lifeguard - $19.00 per hour
Treasure Island Resort & Casino 4.1
Prescott, WI job
Pay Rate: $19.00 an hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain constant observation of the waterpark, know and review emergency procedures and respond to emergency situations
Perform first aid when necessary and contact / activate EMS
Prepare and maintain activity and incident / accident reports
Perform various duties as assigned to maintain a clean and safe facility
Inform management of unsafe and dangerous conditions or suspicious activity
Assist with pool admissions and selling merchandise following cash handling procedures
Cover pool attendants breaks as assigned
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification- Preferred:
6 months previous Lifeguard experience, current Lifeguard certification or training will be provided
Currently certified in First Aid, CPR and AED for professional rescuers
Skills- Required:
Accurate and detail-oriented
Excellent verbal and interpersonal communication skills
Abilities- Required:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to speak in a clear and concise voice, including projecting across distance in normal and loud situations
Ability to remain focused and alert for extended periods of time in a warm environment
Ability to hear noises and distress signals
Ability to observe all areas of the pool with clear vision
PHYSICAL DEMANDS
Must be able to walk, stand and/or exert fast-paced mobility throughout the shift
Must have a good sense of balance, and be able to bend and kneel and stoop
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must be able to navigate stairs and work at high elevations
Must be able to perform all needed rescues and survival skills
Must be able to perform strenuous physical tasks necessary for a water rescue, including swimming quickly, supporting adult body weight while swimming as far as 50 feet, and removing adult body weight from the pool
WORKING ENVIRONMENT
Work is performed in the Waterpark, which includes flashing lights, frequent loud noises, water and humidity, and pool chemicals, some outdoor work is required and may require going onto the gaming floor which has cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$19 hourly 1d ago
Barista - $14.25 per hour
Treasure Island Resort & Casino 4.1
Prescott, WI job
Pay Rate: $14.25 an hour, plus tips ESSENTIAL DUTIES AND RESPONSIBILITIES
Formulate beverages according to recipes and present food products according to presentation standards
Operate micros register, handle cash accurately, make up banks for oncoming shift, handle coupons and make proper entries
Initiate and establish superior guest service including recommending drink and food selections and informing of specials
Stock supplies maintaining necessary pars and monitor product quality
Set up and close work stations in compliance with established procedures
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
1-year guest service experience preferably in a restaurant or coffeehouse
Knowledge of Micros or equivalent computer software
Cash handling experience
Required Skills:
Accurate and detail-oriented
Excellent verbal and interpersonal communication skills
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to speak in a clear, concise and pleasant voice
Ability to enthusiastically and professionally sell or up-sell food and beverage products
PHYSICAL DEMANDS
Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
Must have a good sense of balance and be able to bend and kneel
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 16 to 25 pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$14.3 hourly 1d ago
Player Development Manager - $70,720.00 per year
Treasure Island Resort & Casino 4.1
Prescott, WI job
. Pay Rate: $70,720 starting salary ESSENTIAL DUTIES AND RESPONSIBILITIES
Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
Direct daily work activities and inspect completed work for conformance to standards
Manage and direct all administrative functions of the department, including payroll, hiring, scheduling, etc.
Acquire, retain, and grow premium business; set and monitor achievement of goals and metrics for the team in alignment with the property's business objectives.
Coordinate strategic programs to target high profile players designed to provide differentiated service and personalized account management to maximize loyalty and profitability
Develop opportunities to increase incremental business through new guests acquisition, player retention and minimizing player attrition
Create and maintain department policies and procedure manuals
Monitor current competitive trends and market changes to ensure that Treasure Island is the leading casino versus all other local and regional competitive Player Development programs
Create and execute a yearly plan to accomplish financial objectives by forecasting requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions
Monitor player incentives and comping by both the casino players and the Player Development team members
Regularly review and re-code the players to focus the PD team on achieving and exceeding goals
Coach the Executive Casino Hosts and International Casino Hosts on how to improve their skills, grow their business, and meet their goals
Resolve guest issues when they have to escalate to management
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
2-4 year degree in Business Administration, Marketing or related field; or a combination of equivalent experience and/or education
5+ years experience in casino marketing management including supervision
3+ years experience in a related sales and/or customer relations position preferably in the gaming industry
3+ years experience with customer/sales tracking and/or customer relationship management database applications, including reporting and data analysis preferably with player tracking systems
Proven experience in business activation, retention, recovery, reactivation, and managing customer relationships
Required Skills:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook)
Strong project management skills
Excellent written, verbal and interpersonal communication skills
Excellent analytical and problem solving skills
Strong leadership skills
Required Abilities:
Ability to follow established dress code policies and practice good personal hygiene
Ability to serve both internal and external customers
Ability to manage departmental budget and control labor and expenses
Ability to maintain a professional and courteous demeanor
Proven ability to manage projects in a timely and efficient manner
Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
Ability to speak in a clear, concise and pleasant voice
Ability to adapt quickly to changing priorities
PHYSICAL DEMANDS
Must be able to walk, stand and/or sit for long periods throughout the day
Must have a good sense of balance, and be able to bend and kneel
Must occasionally be able to push, pull and grasp objects
Must occasionally have the ability to independently lift up to 10 pounds
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed throughout the entire property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$70.7k yearly 1d ago
Banquet Server - $11.41 per hour
Treasure Island Resort & Casino 4.1
Prescott, WI job
Pay Rate: $11.41 an hour plus gratuity and tips ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide guests with the highest quality service to exceed their expectations
Set up events according to recommended standards and Event Order specifications while presenting an attractive and elegant space
Clear spaces after events and begin resetting as appropriate
Cater food, beverages and supplies to other areas including Prairie Island
Maintain cleanliness and order in event spaces and banquet work station
Complete daily and weekly cleaning as assigned
Operate point-of-sales system and handle cash and cash equivalents
Assist the Boat Captain with various cleaning and maintenance of the boat
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Preferred Knowledge and Certification:
High School Diploma/GED or equivalent experience
1-year wait staff experience
Previous guest service experience in a similar "teamwork" environment
Previous cash handling experience
Required Skills:
Strong organizational skills
Excellent verbal and interpersonal communication skills
Above average math skills
Required Abilities:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
Ability to adapt quickly to changing priorities
PHYSICAL DEMANDS
Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel and stoop
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
Must be able to operate foot pedals
WORKING ENVIRONMENT
Work is performed throughout the property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$11.4 hourly 1d ago
Night Auditor
Stoney Creek Hospitality Corporation 3.7
Stoney Creek Hospitality Corporation job in Independence, MO
Job Description
ACCOUNTABILITY
The Night Audit is a critical process designed to verify all account postings and balances. As a night auditor, it is expected you make guest satisfaction always a priority. Night Auditors are entrusted with the responsibility of accurately posting and reconciling charges, settlements, and files for rooms and credit card transactions. They also ensure the seamless reset of systems for the next day's operations. This role demands a high degree of self-reliance, as results are typically achieved independently. The primary focus of this job is on consistently delivering timely, precise, and high-quality outcomes. It benefits from an analytical, inquisitive, and problem-solving mindset, coupled with a strong technical orientation.
REPORTS TO AND IS SERVED BY: Front Office Manager & Assistant General Manager/General Manager
FLSA Designation: Non-Exempt
WHAT TO EXPECT
Guest Check-In and Check-Out:
Account Verification: Perform a detailed review and verification of all financial transactions, ensuring accuracy in account postings and balances.
Settlement Processing: Post and balance room charges, credit card settlements, and other financial transactions. Verify and correct any discrepancies.
Report Generation: Generate and distribute daily financial reports, including the daily revenue report and occupancy report. Ensure that all records are complete and accurate.
File Maintenance: Maintain and organize accounting records, ensuring they are up-to-date and readily accessible for reference or audit purposes.
System Reset: Execute the necessary procedures to reset and prepare the hotel's computer systems for the next day's operations.
Guest Check-Ins and Check-Outs: Assist with guest arrivals and departures, including the check-in and check-out processes, room assignments, and providing information about the hotel's amenities and services.
Guest Service: Provide excellent customer service, including addressing guest inquiries, requests, and concerns promptly and professionally. Assist with special requests and accommodate guest needs to the best of your ability.
Reservation Handling: Manage reservations, including booking, modifications, and cancellations. Ensure that reservations are accurate and up-to-date.
Security Monitoring: Maintain a vigilant watch on security systems and cameras, reporting any unusual activity or security concerns to appropriate personnel.
Emergency Response: Be prepared to respond to emergency situations and guest needs during the overnight hours, following established safety and security protocols.
Cash Handling: Handle cash and credit card transactions, process payments, and maintain accurate financial records. Reconcile cash and report any discrepancies.
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.
PROUD OWNER
Excellent communication skills, both verbal and written.
Strong attention to detail and the ability to multitask in a fast-paced environment.
A welcoming and approachable demeanor, fostering positive interactions with guests.
Proficiency in using computer systems and hotel management software for reservations and guest information.
Ability to handle challenging situations with diplomacy and tact.
Flexibility in working various shifts, including weekends and holidays.
Ensures guest satisfaction exceeds brand standards in every interaction.
HELD ACCOUNTABLE TO
Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization.
SOFT SKILLS
CHARACTERISTICS: Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized.
MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.
HARD SKILLS
EDUCATION AND EXPERIENCE:
High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred.
Proficiency in using reservation systems and hotel software.
Strong communication skills, both verbal and written.
Ability to work in shifts, including evenings, weekends, and holidays.
PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions.
TRAVEL: N/A
POSITION: On-site work at the hotel property.
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Stoney Creek Hotels may also be known as or be related to Stoney Creek Hotels and Stoney Creek Inn of Lacrosse.