Front Desk Agent Jobs At Stoney Creek Hotels

div class="iCIMS_JobContent" h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" What perks can you expect? /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" ul style="margin: 0px; padding: 0px; font-family: verdana;"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext=" " data-list-defn-props='{"335552541":1,"335559683":0,"335559684":-2,"335559**************59**************69226":"Symbol","469769242":[8226],"469777803":"left","469777804":" ","469777815":"hybrid Multilevel"}' data-listid="106" style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9pt; font-family: Verdana, Verdana_MSFontService, sans-serif;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #000000; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Join an inclusive, global team and make life-long connections./span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #000000;" /span/span/li/ulul style="margin: 0px; padding: 0px; font-family: verdana;"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext=" " data-list-defn-props='{"335552541":1,"335559683":0,"335559684":-2,"335559**************59**************69226":"Symbol","469769242":[8226],"469777803":"left","469777804":" ","469777815":"hybrid Multilevel"}' data-listid="106" style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9pt; font-family: Verdana, Verdana_MSFontService, sans-serif;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #000000; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Enjoy free access to Pursuit attractions and 50% off for friends./span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #000000;" /span/span/li/ulul style="margin: 0px; padding: 0px; font-family: verdana;"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext=" " data-list-defn-props='{"335552541":1,"335559683":0,"335559684":-2,"335559**************59**************69226":"Symbol","469769242":[8226],"469777803":"left","469777804":" ","469777815":"hybrid Multilevel"}' data-listid="106" style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9pt; font-family: Verdana, Verdana_MSFontService, sans-serif;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #000000; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Get discounts on hotel stays, dining, and retail./span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #000000;" /span/span/lili aria-setsize="-1" data-aria-level="1" data-aria-posinset="4" data-font="Symbol" data-leveltext=" " data-list-defn-props='{"335552541":1,"335559683":0,"335559684":-2,"335559**************59**************69226":"Symbol","469769242":[8226],"469777803":"left","469777804":" ","469777815":"hybrid Multilevel"}' data-listid="106" style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9pt; font-family: Verdana, Verdana_MSFontService, sans-serif;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #000000; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Access subsidized mental health and wellness resources./span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #000000;" /span/span/lili aria-setsize="-1" data-aria-level="1" data-aria-posinset="6" data-font="Symbol" data-leveltext=" " data-list-defn-props='{"335552541":1,"335559683":0,"335559684":-2,"335559**************59**************69226":"Symbol","469769242":[8226],"469777803":"left","469777804":" ","469777815":"hybrid Multilevel"}' data-listid="106" style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 9pt; font-family: Verdana, Verdana_MSFontService, sans-serif;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #0e101a; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Referral bonus available /span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/span/li/ul /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" What will be your daily pursuit? /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"span style="font-size: 10pt;"Deep down, our mission and values make us who we are as a team. This is what we strive for in all of the connections we create for our guests and for each other./span/p /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" When does this adventure begin? /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"span style="font-size: 10pt;"This role is posted for our spring/summer 2025 season!/span/p /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" What will you do in this job? /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"span style="font-size: 10pt; color: #595959;"This is the perfect way to start your career in travel amp; tourism! Get familiar with Alaska and it's backyard while progressing your career./span/pulli style="color: #595959;"span style="font-size: 10pt;"Amazing career opportunity right here in Anchorage. Offer part time and full time with flexible schedule, remote work possibility after 6 months. Fun, enthusiast company culture needing adventurous and passionate people to join our travel team./span/li/ululli style="color: #595959;"span style="font-size: 10pt;"Play tourist in your own state. Do you love Alaska? Passionate about travel? Want career growth opportunities?/span/li/ulp style="margin: 0px;"span style="font-size: 10pt; color: #595959;"We have an amazing job opportunity in the Pursuit Alaska Collection Central Reservations department. Help the world experience the inspiring places you get to travel to as a staff member with us! Our office conveniently located downtown. Free parking and many perks! Why not get paid to travel around many of Alaska's best tourism locations?!/span/pp style="margin: 0px;"span style="font-size: 10pt; color: #595959;"Step out of that boring office job and walk into an amazing career opportunity in Alaska's playground. Prior tourism experience preferred but not necessary. We do require a love for Alaska, commitment to deliver exceptional guest service, excellent interpersonal and communication skills and a positive and professional attitude./span/pp style="margin: 0px;"span style="font-size: 10pt;"strongspan style="color: #595959;" /span/strong/span/pp style="margin: 0px;"span style="font-size: 10pt;"strongspan style="color: #595959;"What will you do in this job?/span/strong/span/pp style="margin: 0px;"span style="font-size: 10pt; color: #595959;"Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Alaska Collection by Pursuit. As a Reservations Agent, you will work directly with guests to reserve components of Alaska Collection products. You will have a range of duties in order to assist the Contact Center staff including:/span/pulli style="color: #595959;"span style="font-size: 10pt;"Document sales using available reservations system, process payments and account for sold inventory/span/lili style="color: #595959;"span style="font-size: 10pt;"Communicate effectively and positively with guests and staff via phone, fax and email/span/lili style="color: #595959;"span style="font-size: 10pt;"Work to sell as many Alaska Collection products to meet the guest's needs/span/li/ul /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" What skills and experience do you need for this job? /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" ullispan style="font-size: 10pt;"Commitment to delivering exceptional guest service/span/lilispan style="font-size: 10pt;"Excellent interpersonal and communication skills/span/lilispan style="font-size: 10pt;"Must possess sufficient fine motor skills/span/lilispan style="font-size: 10pt;"Experience in the tourism or related industry viewed advantageous/span/li/ul /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" What will your work environment be like? /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #0e101a; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Beautiful. /spanspan style="margin: 0px; padding: 0px;"You'll/spanspan style="margin: 0px; padding: 0px;" be working in /spanspan style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;"the/spanspan style="margin: 0px; padding: 0px;" iconic, /spanspan style="margin: 0px; padding: 0px;"unforgettable/spanspan style="margin: 0px; padding: 0px;" and inspiring location. Regardless of what your role is with us, /spanspan style="margin: 0px; padding: 0px;"you'll/spanspan style="margin: 0px; padding: 0px;" really get the chance to explore and see amazing scenery and wildlife within the last frontier./span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559685":0,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span data-ccp-props='{"134233117":false,"134233118":false,"335559685":0,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #0e101a; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Fun. /spanspan style="margin: 0px; padding: 0px;"You'll/spanspan style="margin: 0px; padding: 0px;" be meeting team members from across the globe and get to /spanspan style="margin: 0px; padding: 0px;"participate/spanspan style="margin: 0px; padding: 0px;" in tons of team events./span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559685":0,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #0e101a; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Independent. /spanspan style="margin: 0px; padding: 0px;"You'll/spanspan style="margin: 0px; padding: 0px;" spend your days in and around our amazing properties. /span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #0e101a; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. /span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #0e101a; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with /spanspan style="margin: 0px; padding: 0px;"assistance/spanspan style="margin: 0px; padding: 0px;") as /spanspan style="margin: 0px; padding: 0px;" /span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="none" style="margin: 0px; padding: 0px; color: #0e101a; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole./span/spanspan data-ccp-props='{"134233117":false,"134233118":false,"335559738":0,"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #0e101a;" /span/span/p /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" EEO /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px 0px 10.6667px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="auto" style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics/spanspan style="margin: 0px; padding: 0px;". /span/spanspan data-ccp-props="{}" style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;" /span/span/pp style="margin: 0px 0px 10.6667px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="auto" style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. /spanspan style="margin: 0px; padding: 0px;"We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!/spanspan style="margin: 0px; padding: 0px;" /span/spanspan data-ccp-props="{}" style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span data-ccp-props='{"335559739":0}' style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;" /span/pp style="margin: 0px 0px 10.6667px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="auto" style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"We are working to /spanspan style="margin: 0px; padding: 0px;"eliminate/spanspan style="margin: 0px; padding: 0px;" barriers for applicants and team members from equity-deserving groups. If you /spanspan style="margin: 0px; padding: 0px;"can't/spanspan style="margin: 0px; padding: 0px;" apply online or need accommodation during the application or hiring process, please contact our Talent amp; Acquisition Team at /span/spana href="mailto:************************" rel="noopener" style="margin: 0px; padding: 0px; color: inherit;" target="_blank"span data-contrast="none" style="margin: 0px; padding: 0px; color: #0563c1; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span data-ccp-charstyle="Hyperlink" style="margin: 0px; padding: 0px;"************************./span/span/aspan data-ccp-props="{}" style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-size: 10pt;"span data-contrast="auto" style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;"span style="margin: 0px; padding: 0px;"We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted./span/spanspan data-ccp-props='{"335559739":0}' style="margin: 0px; padding: 0px; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif;" /span/span/p /div /div /div /div

Handles high call volume, answering incoming Reservations calls in accordance with Forbes Five Star standards. Assists guests in customizing their reservations through Opera, Open Table, Resort Suite and communicate via Google for work. Ensures detail accuracy and completeness. Books and sells property activities including but not limited to Spa, Golf, and Food & Beverage. Contacts guests prior to arrival to ensure completion of the guest experience. Inputs internal reservations. Works cohesively as part of a team in completing tasks such as Next Day Arrival process, reservations booked, assists in running traces and cancellation reports. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other Associates or guests. SKILLS AND QUALIFICATIONS: Essential: Minimum of one (1) year experience in a customer service oriented position. Requires prior experience handling high phone call volume. Proficiency in reading, writing, and speaking the English language. Ability to perform basic arithmetic. Warm and welcoming demeanor and exceptional phone etiquette. Exceptional communication skills both written and verbal. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to prioritize and organize work assignments. Computer proficiency in MS Office (Word and Excel). Demonstrate proficient typing skills. Ability to work cohesively as part of a team. Ability to thrive in a fast paced environment. Ability to focus attention to detail. Ability to multi-task Desirable: Ability to communicate in a second language. Experience in hospitality industry in a similar position. Previous customer service training. Experience with Reservations systems or programs, Opera is currently used. . ESSENTIAL JOB FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by the Associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. Answer incoming reservations calls and handle inquiries in accordance with AAA Five Diamond Standards. Sell the property, rooms and activities including Spa, Golf, and Food & Beverage. Coordinate reservations with outside vendors and restaurants (i.e. horseback riding, bike riding, surfing, kayaking, etc.) Process gift cards online and via phone. Ensure quality and completeness of reservations booked during the previous day, Remain knowledgeable of OVI&S special events as well as local events. Remain well versed in all resort features including: Guest rooms and locations. Spa amenities and treatments. Golf course and golf amenities, services and classes. Food & Beverage outlets, menus, and special offerings. Remain well versed in resort policies, procedures and hours of operation for the various outlets. Remain well versed in OVI&S packages, promotions, and specials. Attempt to bring guest issues/complaints to a resolution, recognizing when it is necessary to forward call to manager/supervisor for further resolution. Ensure confidentiality of hotel guests. Ascertain guest inquiries and demonstrate resourcefulness in providing solutions. Generate, daily/weekly/monthly agent productivity and compliance reports through Revinate. Learn, embrace and implement the OVI sales funnel. The pay rate for this position is $20.00/hour Other details Pay Type Hourly Hiring Rate $20.00

Department: CRO Reports to: CRO Supervisor Status: Non-Exempt I. Job Purpose/Objective: Up to $18.50/ Hr This position is the primary voice and initial experience for all customer and/or agent reservations. CRO Agents communicate verbally and in writing with all customers, vendors and other Roberts Hawaii departments. CRO Agents primarily answer incoming calls, check and process orders received via departmental email, fax and website portal. Reservation requests are handled with excellent customer service and must therefore be handled in a timely manner, with attention to detail accuracy and follow through. II. Essential Job Functions: Book reservations for all Roberts Hawaii products and services in all four (4) major islands (subject to change) Understand and adhere to all company and department policies, procedures, and codes of conduct Answer incoming calls while providing excellent customer service in order to reconfirm reservation information with customer via phone and Fare Harbor system; process payments, and answer inquiries Communicate both verbally and in writing in order to create accurate reports and deliver presentations Troubleshoot and resolve customer issues in absence of a Supervisor or Manager Escalate reservation and operational challenges and issues to Lead, Supervisor, Manager and/or Director for resolution Attend training for customer service, systems, new products and services and other areas as needed Share feedback and assist with process improvement and documentation for CRO Agent tasks Complete daily tasks as assigned, including but not limited to: Complete OS Ticket assignments Check email frequently for product and operational updates Check and process orders or requests received via departmental email, fax and website portal via Fare Harbor Forward special email requests to Groups department, Supervisor, Manager or Director as circumstance dictates Compile and send manifests to the appropriate parties and departments to be notified Download and process reservations from Expedia, AVIP, and other agencies Provide counts throughout the day to relevant Roberts Hawaii department counterparts Purchase airline tickets, confirm with customer, and complete the reservation process for One-Day tours Assist with projects and perform other duties as assigned or requested III. Essential Skills (Minimum qualifications individual must possess when entering position) - i.e. skillsets, education, certifications, etc.: High School Diploma or equivalent Knowledge of Roberts Hawaii products and statewide island familiarity Prior customer service and administrative experience preferred Ability to work a flexible schedule including nights and weekends Able to type a minimum of 40 wpm accurately Computer literate and proficient with Outlook, Internet, Word, and Excel Familiarity with working basic office equipment and machines, including but not limited to, faxes and multi-line phone system Ability to learn quickly and organize information for professional use and reference Ability to calculate basic math functions such as addition, subtraction, and multiplication Ability to read, write and communicate clearly and effectively Ability to multi-task and prioritize according to an ever changing work load and business demands Ability to work in a fast-paced environment Meet commitments, work independently, accept accountability, handle change, set personal standards, stay focused under pressure, meet attendance/punctuality requirements Good listening skills with ability to build strong relationships Flexible and open-minded in order to negotiate effectively, solicit performance feedback and productively handle constructive criticism Keep information organized and accessible, maintain clean/functional work space, work systematically/efficiently, manage time well Promote mutual respect, keep workplace clean and safe, support safety programs IV. Working Conditions/Job Environment: Air Conditioned office Desk and chair General office equipment and supplies Sedentary work: Must be able to sit for extended periods of time Exposure to potential eye and muscle strain due to constant use of computer Some remote work may be necessary The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. EOE/M/F/Vet/Disabilities

Join our growing team of Reservation Sales Specialists at Tanzerra Resorts. This role begins at $17.00 per hour + the potential to earn monthly incentives. Experienced Specialists on average often earn an additional $1,500 or more monthly in incentive pay. This is a remote position, for candidates residing in the Scottsdale AZ or Fort Lauderdale FL areas. Our unique portfolio of resorts consists of: Enchantment Resort - Ranked #1 Resort in Arizona, surrounded by towering red rock walls of Sedona Mii amo Destination Spa - Voted #1 Destination Spa in the US Tides Inn - Southern charm waterfront resort in Irvington, VA The Cove, Eleuthera - Secluded resort on two white sand beaches in the Bahamas Twin Farms - Nestled in 300 acres of pristine Vermont countryside What You Will Be Doing: Assist guests by selling future room reservations as well as making changes to existing reservations in a knowledgeable and timely manner Creating a genuine, informative, and personalized guest reservations experience by accurately collecting contact information such as previous stay history, special occasions, preferences, and other pertinent information Complete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenue Answer all incoming calls and emails in a professional, friendly and efficient manner Develop authentic connections with potential guests in a reservation sales environment Maintaining complete knowledge of the properties and other information including: All property services offered and hours of operation All accommodations, layout, décor, attributes and locations All room rates, special packages and promotions Entertainment/special events scheduled on property and in the area Directions to the properties from airports and other major landmarks General information, descriptions and directions for local services, restaurants, and points of interest Booking all guest reservations, including guest follow-up, and obtaining all necessary information and accurately entering it into our Property Management System. Following up with potential leads through phone and/or email. Assisting and ensuring effective guest resolutions. Working with other departments in headquarters and on property to resolve any challenges. Ensuring that all billing and financial transaction are accurately and efficiently carried out before arrival. Upselling services and offering when appropriate Must meet or exceed established performance metrics associated with this position after your probationary period has been completed (90-days). What We Are Looking For: High school diploma or equivalent education required. Possess general computer literacy experience with knowledge of Microsoft Office and Property Management Systems (preferably Maestro) Ability to deal with internal & external guests while maintaining a high level of professionalism. Outstanding verbal and written communication skills, confident telephone skills and etiquette. A self-starter and able to work independently from home, have a strong eye for details, be results driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy and enthusiasm. Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest. Ability to work effectively in a team environment and with different levels of management. Flexibility with schedule, able to work weekends, nights, and holidays as needed.

Requirements Job Requirements: Check-in/Check-out hotel guests Process all payments according to established hotel requirements Provide information and assistance to all guests and vendors Prepares all necessary reports during each shift for the management team Job Qualifications: Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member of the Month, Quarter, and Year recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. Salary Description $17.00

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements Job Requirements: Check-in/Check-out hotel guests Process all payments according to established hotel requirements Provide information and assistance to all guests and vendors Prepares all necessary reports during each shift for the management team Job Qualifications: Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member of the Month, Quarter, and Year recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. Salary Description $16.00

MUST be fully flexible to work any day of the week (including weekends & holidays) on any shift ranging between 9am-8pm. This is a full-time position requiring open availability. We are looking for a reliable Reservations Agent to perform in a pleasant, professional, and efficient manner. The job is to create an overall positive experience by ensuring 100% guest satisfaction. Agent will assist in helping manage all day-to-day functions of the Reservations Department and will have a combination of duties mainly related, but not limited to, assisting guests with room and dining reservations, processing online reservations, handling amenity requests, and coordinating billing and shift reports. In addition, Agent will provide the Front Desk support by assisting guests at the time of check in and departure. This position will also include Hotel Operator shifts, answering Hotel Main Number. The Reservations Agent will be consistently attentive, courteous and efficient in dealings with guests, managers, employees and be able to work independently. Must possess the following: Customer service experience Excellent computer and phone skills to include ability to sell and promote services within the hotel Prior Reservations or Front Desk experience preferred but not required Flexible to work any shift, any day of the week, Saturdays, Sundays and Holidays

MUST be fully flexible to work any day of the week (including weekends & holidays) on any shift ranging between 9am-8pm. This is a full-time position requiring open availability. We are looking for a reliable Reservations Agent to perform in a pleasant, professional, and efficient manner. The job is to create an overall positive experience by ensuring 100% guest satisfaction. Agent will assist in helping manage all day-to-day functions of the Reservations Department and will have a combination of duties mainly related, but not limited to, assisting guests with room and dining reservations, processing online reservations, handling amenity requests, and coordinating billing and shift reports. In addition, Agent will provide the Front Desk support by assisting guests at the time of check in and departure. This position will also include Hotel Operator shifts, answering Hotel Main Number. The Reservations Agent will be consistently attentive, courteous and efficient in dealings with guests, managers, employees and be able to work independently. Must possess the following: Customer service experience Excellent computer and phone skills to include ability to sell and promote services within the hotel Prior Reservations or Front Desk experience preferred but not required Flexible to work any shift, any day of the week, Saturdays, Sundays and Holidays

Job Details Entry Virginia Beach, VA Full-Time/Part-Time High School None Any Hospitality - HotelDescription The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. General Requirements: • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. Fundamental Requirements • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Handle check-ins and checkouts in a friendly, efficient and courteous manner.

div name="main"div class="cl HeadSecondary"h2Job Details/h2/divdiv aria-label="Job Details" class="row" name="local_row"div class="col-md-6 local-tax-col local-ee" id="job DetailsLeftColumn" name="local_left"div class="row form RowStandard" id="Level-row" div class="form Line"div aria-label="Level" name="Level"span aria-label="Level" class="" name="level"Entry/span/div/div/divdiv class="row form RowStandard" id="Job Location-row" div class="form Line"div aria-label="Job Location" name="Job Location"span aria-label="Job Location" class="" name="level"Wyndham Virginia Beach Oceanfront, VA 23451 - Virginia Beach, VA/span/div/div/divdiv class="row form RowStandard" id="Position Type-row" div class="form Line"div aria-label="Position Type" name="Position Type"span aria-label="Position Type" class="" name="level"Full-Time/Part-Time/span/div/div/divdiv class="row form RowStandard" id="Education Level-row" div class="form Line"div aria-label="Education Level" name="Education Level"span aria-label="Education Level" class="" name="level"High School/span/div/div/div/divdiv class="col-md-6 local-tax-col local-client" name="local_right"div class="row form RowStandard" id="Travel Percentage-row" div class="form Line"div aria-label="Travel Percentage" name="Travel Percentage"span aria-label="Travel Percentage" class="" name="level"None/span/div/div/divdiv class="row form RowStandard" id="Job Shift-row" div class="form Line"div aria-label="Job Shift" name="Job Shift"span aria-label="Job Shift" class="" name="level"Any/span/div/div/divdiv class="row form RowStandard" id="Job Category-row" div class="form Line"div aria-label="Job Category" name="Job Category"span aria-label="Job Category" class="" name="level"Hospitality - Hotel/span/div/div/div/div/divdiv class="cl HeadSecondary"h2Description/h2/divdiv aria-label="Description" class="row" name="description" style="word-wrap: break-word;"div class="row form RowStandard" id="job Desc-row" div class="form Line"span class="fb Text ignore-global-css" name="job Desc"pThe Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy./p pGeneral Requirements: /p p• Maintain a warm and friendly demeanor at all times./p p• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner./p p• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests./p p• Must be able to multitask and prioritize departmental functions to meet deadlines./p p /p pFundamental Requirements/p p• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner./p p• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner./p p• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms./p p• Answer inquires from guests regarding restaurants, transportation, entertainment, etc./p p• Follow all cash handling and credit policies./p p• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario./p p• Handle check-ins and checkouts in a friendly, efficient and courteous manner./p/span/div/div/divdiv aria-label="" class="row" name="qualifications" style="word-wrap: break-word;"div class="row form RowStandard" id="job Qualifications-row" div class="form Line"span class="fb Text ignore-global-css" name="job Qualifications"/span/div/div/div/div

MUST be fully flexible to work any day of the week (including weekends & holidays) on any shift ranging between 7am-11pm. This is a full-time position requiring open availability. We are looking for a reliable Front Desk Agent to perform in a pleasant, professional, and efficient manner. The job is to create an overall positive experience by ensuring 100% guest satisfaction. Agents will assist in helping manage all day-to-day functions of the Front Desk and will have a combination of duties mainly related, but not limited to, assisting guests with their arrival and departure, assisting guests with room and dining reservations, executing cross-departmental communication, and the handling of payments. This position will also include Hotel Operator shifts, answering Hotel Main Number. The Front Desk Agents will be consistently attentive, courteous and efficient in dealings with guests, managers, employees and be able to work independently. Must possess the following: Customer service experience Excellent computer and phone skills to include ability to sell and promote services within the hotel Prior Reservations or Front Desk experience preferred but not required Flexible to work any shift, any day of the week, Saturdays, Sundays and Holidays

About Us: Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. The Atrium Resort is located in the heart of the Virginia Beach oceanfront, where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. Join our team and enjoy all that Virginia Beach has to offer. Summary: The Atrium Resort is seeking a Seasonal Front Desk Agent to be primarily responsible for welcoming guests, managing check-ins and check-outs, addressing inquiries, and providing exceptional customer service to our owners/guests, ensuring a positive guest experience throughout their stay. Must be able to work 7am-3pm or 3pm-11pm. Must be available to work weekends and holidays. The right candidate will have great customer service skills and a positive attitude. Essential Functions: Provides customer service and support to guests with questions and inquiries via phone, e-mail, direct mail and direct contact Provides an enjoyable vacation experience from check in to check out. Educates the guests on usage, on-site activities and area events and attractions Performs as Resort curb-side greeter and express check in agent for Owners and guests upon arrival Relays guest's messages and incoming mail Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies Follows up with the Front Desk Supervisor, Asst. Resort Manager, Resort Manager, or MOD, as appropriate Communicates and enforces Resort policies and procedures Processes payments Supports other departments in light cleaning, maintenance, house-keeping, marketing, and HR activities when needed Provides on-site activities, area attractions, events and other vacation information Keep areas clean and appropriately stocked Performs related duties as assigned or as the situation dictates Requirements Education and Experience: High school diploma or GED Customer service experience required Knowledge of computer applications Excellent oral and written communication skills Excellent time management & organizational skills Physical Requirements: While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees. Disclaimer: Vacatia is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources. Vacatia reserves the right to modify this at any time, without notice. The specific requirements, duties and skills set forth in this are intended to be all-inclusive as of the date this document is prepared. However this may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at Vacatia. Further, the job description is not a guarantee that you will perform any or all of these duties. #ATR Salary Description $14 - $15/hr

About Us: Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. The Ocean Sands Resort is located in the heart of the Virginia Beach oceanfront, where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. Positioned on the boardwalk where you can enjoy fishing, charter a boat, or explore the Virginia Beach Aquarium. Join our team and enjoy all that Virginia Beach has to offer. Essential Functions: Provides customer service and support to guests with questions and inquiries via phone, e-mail, direct mail and direct contact Provides an enjoyable vacation experience from check in to check out. Educates the guests on usage, on-site activities and area events and attractions Performs as Resort curb-side greeter and express check in agent for Owners and guests upon arrival Relays guest's messages and incoming mail Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies Follows up with the Front Desk Supervisor, Asst. Resort Manager, Resort Manager, or MOD, as appropriate Communicates and enforces Resort policies and procedures Processes payments Supports other departments in light cleaning, maintenance, house-keeping, marketing, and HR activities when needed Provides on-site activities, area attractions, events and other vacation information Keep areas clean and appropriately stocked Performs related duties as assigned or as the situation dictates Requirements Education and Experience: High school diploma or GED Customer service experience required Knowledge of computer applications Excellent oral and written communication skills Excellent time management & organizational skills Physical Requirements: While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees. Disclaimer: Vacatia is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources. Vacatia reserves the right to modify this at any time, without notice. The specific requirements, duties and skills set forth in this are intended to be all-inclusive as of the date this document is prepared. However this may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at Vacatia. Further, the job description is not a guarantee that you will perform any or all of these duties. Salary Description $13 - $14/hr

Job Details Entry Doubletree Norfolk Airport, Norfolk, VA 23502 - Norfolk, VA Full-Time/Part-Time High School None Any Hospitality - HotelDescription The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. General Requirements: • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. Fundamental Requirements • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Handle check-ins and checkouts in a friendly, efficient and courteous manner.

div name="main"div class="cl HeadSecondary"h2Job Details/h2/divdiv aria-label="Job Details" class="row" name="local_row"div class="col-md-6 local-tax-col local-ee" id="job DetailsLeftColumn" name="local_left"div class="row form RowStandard" id="Level-row" div class="form Line"div aria-label="Level" name="Level"span aria-label="Level" class="" name="level"Entry/span/div/div/divdiv class="row form RowStandard" id="Job Location-row" div class="form Line"div aria-label="Job Location" name="Job Location"span aria-label="Job Location" class="" name="level"Norfolk, VA/span/div/div/divdiv class="row form RowStandard" id="Position Type-row" div class="form Line"div aria-label="Position Type" name="Position Type"span aria-label="Position Type" class="" name="level"Full-Time/Part-Time/span/div/div/divdiv class="row form RowStandard" id="Education Level-row" div class="form Line"div aria-label="Education Level" name="Education Level"span aria-label="Education Level" class="" name="level"High School/span/div/div/div/divdiv class="col-md-6 local-tax-col local-client" name="local_right"div class="row form RowStandard" id="Travel Percentage-row" div class="form Line"div aria-label="Travel Percentage" name="Travel Percentage"span aria-label="Travel Percentage" class="" name="level"None/span/div/div/divdiv class="row form RowStandard" id="Job Shift-row" div class="form Line"div aria-label="Job Shift" name="Job Shift"span aria-label="Job Shift" class="" name="level"Any/span/div/div/divdiv class="row form RowStandard" id="Job Category-row" div class="form Line"div aria-label="Job Category" name="Job Category"span aria-label="Job Category" class="" name="level"Hospitality - Hotel/span/div/div/div/div/divdiv class="cl HeadSecondary"h2Description/h2/divdiv aria-label="Description" class="row" name="description" style="word-wrap: break-word;"div class="row form RowStandard" id="job Desc-row" div class="form Line"span class="fb Text ignore-global-css" name="job Desc"pThe Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy./p pGeneral Requirements: /p p• Maintain a warm and friendly demeanor at all times./p p• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner./p p• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests./p p• Must be able to multitask and prioritize departmental functions to meet deadlines./p p /p pFundamental Requirements/p p• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner./p p• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner./p p• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms./p p• Answer inquires from guests regarding restaurants, transportation, entertainment, etc./p p• Follow all cash handling and credit policies./p p• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario./p p• Handle check-ins and checkouts in a friendly, efficient and courteous manner./p/span/div/div/divdiv aria-label="" class="row" name="qualifications" style="word-wrap: break-word;"div class="row form RowStandard" id="job Qualifications-row" div class="form Line"span class="fb Text ignore-global-css" name="job Qualifications"/span/div/div/div/div

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The Front Desk Agent is the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! Benefits eligibility: Full-time roles are eligible for Health benefits, 401K, and property discounts Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR Must be enthusiastic, upbeat, and energetic Strong attention to detail Ability to work a diverse schedule, including weekends, holidays, and evening hours. WHAT YOU WILL WORK ON Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions. Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift. Ensure the property is clean and orderly and guests are always ready. Performs other duties as assigned Provides regular and reliable attendance WHO YOU WILL WORK WITH The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING High School Diploma or pursuit of a high school diploma, GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines Excellent communication skills PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with yo

Blue Water is privately held and family-owned by father and son Jack and Todd Burbage. Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated approach to marketing, revenue management, and operations has quickly established itself as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve. INTRODUCTION TO ROLE Be the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! WHO WE ARE LOOKING FOR Must be enthusiastic, upbeat, and energetic Strong attention to detail Ability to work a diverse schedule, including weekends, holidays, and evening hours. WHAT YOU WILL WORK ONReasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions. Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift. Ensure the property is clean and orderly and guests are always ready. Performs other duties as assigned Provides regular and reliable attendance WHO YOU WILL WORK WITH The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING High School Diploma or pursuit of a high school diploma, GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines Excellent communication skills PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as expected with your normal job duties. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The Front Desk Agent is the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! Benefits eligibility: Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR Must be enthusiastic, upbeat, and energetic Strong attention to detail Ability to work a diverse schedule, including weekends, holidays, and evening hours. WHAT YOU WILL WORK ON Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions. Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift. Ensure the property is clean and orderly and guests are always ready. Performs other duties as assigned Provides regular and reliable attendance WHO YOU WILL WORK WITH The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING High School Diploma or pursuit of a high school diploma, GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines Excellent communication skills PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties.

NorthStar Hospitality is looking for a Front Desk Associate at the Clarion Pointe, Abingdon VA location, to serve as our guests' first point of contact and manage all aspects of their accommodation. What NorthStar Hospitality offers: · Employee Discounts · Medical, Dental, Vision, and Life benefits (to associates who work 30+ hrs per week) · Paid Time Off · 401k + Employer match · Opportunity for Career growth Front Desk Responsibilities Include: Managing front desk activity and handling guest check-ins and check-outs Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handling customer requests and complaints and directing other employees or departments accordingly Managing and updating all official documentation pertaining to the role Answering calls and queries related to potential booking Skills: Strong customer service skills Knowledge of safety and security procedures Advanced math and bookkeeping skills Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing Attention to detail and organizational skills Time management and multitasking skills Excellent verbal and written communication skills Ability to solve problems and diffuse tense situations NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. Compensation: $12.00 - $13.00 per hour