Night Auditor jobs at Stoney Creek Hotels - 242 jobs

Night Auditor
Stoney Creek Hospitality Corporation 3.7
Night auditor job at Stoney Creek Hotels
Job Description ACCOUNTABILITY The Night Audit is a critical process designed to verify all account postings and balances. As a night auditor, it is expected you make guest satisfaction always a priority. Night Auditors are entrusted with the responsibility of accurately posting and reconciling charges, settlements, and files for rooms and credit card transactions. They also ensure the seamless reset of systems for the next day's operations. This role demands a high degree of self-reliance, as results are typically achieved independently. The primary focus of this job is on consistently delivering timely, precise, and high-quality outcomes. It benefits from an analytical, inquisitive, and problem-solving mindset, coupled with a strong technical orientation. REPORTS TO AND IS SERVED BY: Front Office Manager & Assistant General Manager/General Manager FLSA Designation: Non-Exempt WHAT TO EXPECT Guest Check-In and Check-Out: Account Verification: Perform a detailed review and verification of all financial transactions, ensuring accuracy in account postings and balances. Settlement Processing: Post and balance room charges, credit card settlements, and other financial transactions. Verify and correct any discrepancies. Report Generation: Generate and distribute daily financial reports, including the daily revenue report and occupancy report. Ensure that all records are complete and accurate. File Maintenance: Maintain and organize accounting records, ensuring they are up-to-date and readily accessible for reference or audit purposes. System Reset: Execute the necessary procedures to reset and prepare the hotel's computer systems for the next day's operations. Guest Check-Ins and Check-Outs: Assist with guest arrivals and departures, including the check-in and check-out processes, room assignments, and providing information about the hotel's amenities and services. Guest Service: Provide excellent customer service, including addressing guest inquiries, requests, and concerns promptly and professionally. Assist with special requests and accommodate guest needs to the best of your ability. Reservation Handling: Manage reservations, including booking, modifications, and cancellations. Ensure that reservations are accurate and up-to-date. Security Monitoring: Maintain a vigilant watch on security systems and cameras, reporting any unusual activity or security concerns to appropriate personnel. Emergency Response: Be prepared to respond to emergency situations and guest needs during the overnight hours, following established safety and security protocols. Cash Handling: Handle cash and credit card transactions, process payments, and maintain accurate financial records. Reconcile cash and report any discrepancies. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Excellent communication skills, both verbal and written. Strong attention to detail and the ability to multitask in a fast-paced environment. A welcoming and approachable demeanor, fostering positive interactions with guests. Proficiency in using computer systems and hotel management software for reservations and guest information. Ability to handle challenging situations with diplomacy and tact. Flexibility in working various shifts, including weekends and holidays. Ensures guest satisfaction exceeds brand standards in every interaction. HELD ACCOUNTABLE TO Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. SOFT SKILLS CHARACTERISTICS: Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. HARD SKILLS EDUCATION AND EXPERIENCE: High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred. Proficiency in using reservation systems and hotel software. Strong communication skills, both verbal and written. Ability to work in shifts, including evenings, weekends, and holidays. PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions. TRAVEL: N/A POSITION: On-site work at the hotel property. This position will be 2 nights a week on Thursdays and Fridays
$25k-30k yearly est. 17d ago

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Night Auditor Position - Starting at $20 - Hiring Immediately
Hotel Julien 3.6
Dubuque, IA jobs
Job Description Night Auditor: A Guardian of The Guest Experience This isn't just a job-it's a calling. We're looking for an exceptional Night Auditor who is passionate about creating unforgettable experiences for people. You're the kind of person who gets a thrill out of giving someone that "aha" moment-the feeling that they truly matter, even in the dead of night. This role will challenge you to be more than you think you can be, pushing you to new levels of excellence every single shift. The Challenge This is for the person who believes how you do one thing is how you do everything. While others are sleeping, you'll be the unwavering anchor of our hotel, mastering the dual role of a financial guardian and a guest experience creator. You are not afraid to go over and beyond because your greatest satisfaction comes from ensuring a guest's peace of mind and the seamless flow of the business. You thrive on solving complex problems and turning a routine check-in into a genuinely memorable experience. What You'll Be Doing (Key Responsibilities) As a Night Auditor, you'll blend exceptional guest service with critical financial duties. Your responsibilities will include: * Front Desk Operations & Guest Services: Welcoming and registering late-arriving guests and processing early check-outs. You'll be the go-to for all guest inquiries, from answering phones and taking reservations to scheduling wake-up calls. You'll handle any guest complaints or emergencies with patience and diplomacy, ensuring every guest feels heard and cared for. You are the expert on hotel services and local attractions, providing information that makes a guest's stay even better. You will also manage payments and cash drawers with precision. * Financial Auditing & Reconciliation: This is where you master your craft. You will perform nightly audits of the hotel's financial transactions, reconciling all accounts to ensure complete accuracy. Your attention to detail will be crucial as you investigate and resolve any discrepancies. You'll be responsible for posting room rates and taxes and preparing daily financial reports for management, providing the foundation for the next day's operations. * Security and Safety: You are the watchful eye of the hotel. You'll monitor security systems, conduct regular security rounds, and respond to any incidents or emergencies, following established protocols to ensure the safety of everyone in the building. * Administrative & Communication: You'll be responsible for inputting and managing guest information in our Property Management System (PMS), communicating vital shift information to the next team, and completing daily checklists that set the stage for success. Who You Are You are a natural host and a proactive problem-solver. You're obsessed with the details, whether it's finding a mistake in a ledger or a guest's forgotten item. You get your bucket filled by helping other people and are energized by being the person that makes everything right, no matter the time. You are the calm in the quiet, the expert when all else is still. What You Need to Be Successful To excel as a Night Auditor at HOTEL JULIEN, you'll need a blend of technical proficiency and interpersonal skills, including: * Strong Computer Skills: Essential for utilizing our PMS and other hotel management software. * Attention to Detail: A keen eye for detail is crucial for both guest experience and financial accuracy. * Reliability & Responsibility: You're comfortable working independently and demonstrating a high degree of responsibility. * Basic Math & Accounting Skills: A fundamental understanding of financial reconciliation processes. What We Offer We provide an environment that supports, uplifts, and encourages you to grow. In return for your commitment to excellence, you'll receive great perks, including discounted travel at our other locations and 50% off food and beverage in our hotel. If you're ready to stop just watching the clock and start mastering a craft, apply now.
$25k-30k yearly est. 11d ago
Night Auditor Position - Starting at $20 - Hiring Immediately
Hotel Julien 3.6
Dubuque, IA jobs
Night Auditor: A Guardian of The Guest Experience This isn't just a job-it's a calling. We're looking for an exceptional Night Auditor who is passionate about creating unforgettable experiences for people. You're the kind of person who gets a thrill out of giving someone that "aha" moment-the feeling that they truly matter, even in the dead of night. This role will challenge you to be more than you think you can be, pushing you to new levels of excellence every single shift. The Challenge This is for the person who believes how you do one thing is how you do everything. While others are sleeping, you'll be the unwavering anchor of our hotel, mastering the dual role of a financial guardian and a guest experience creator. You are not afraid to go over and beyond because your greatest satisfaction comes from ensuring a guest's peace of mind and the seamless flow of the business. You thrive on solving complex problems and turning a routine check-in into a genuinely memorable experience. What You'll Be Doing (Key Responsibilities) As a Night Auditor, you'll blend exceptional guest service with critical financial duties. Your responsibilities will include: * Front Desk Operations & Guest Services: Welcoming and registering late-arriving guests and processing early check-outs. You'll be the go-to for all guest inquiries, from answering phones and taking reservations to scheduling wake-up calls. You'll handle any guest complaints or emergencies with patience and diplomacy, ensuring every guest feels heard and cared for. You are the expert on hotel services and local attractions, providing information that makes a guest's stay even better. You will also manage payments and cash drawers with precision. * Financial Auditing & Reconciliation: This is where you master your craft. You will perform nightly audits of the hotel's financial transactions, reconciling all accounts to ensure complete accuracy. Your attention to detail will be crucial as you investigate and resolve any discrepancies. You'll be responsible for posting room rates and taxes and preparing daily financial reports for management, providing the foundation for the next day's operations. * Security and Safety: You are the watchful eye of the hotel. You'll monitor security systems, conduct regular security rounds, and respond to any incidents or emergencies, following established protocols to ensure the safety of everyone in the building. * Administrative & Communication: You'll be responsible for inputting and managing guest information in our Property Management System (PMS), communicating vital shift information to the next team, and completing daily checklists that set the stage for success. Who You Are You are a natural host and a proactive problem-solver. You're obsessed with the details, whether it's finding a mistake in a ledger or a guest's forgotten item. You get your bucket filled by helping other people and are energized by being the person that makes everything right, no matter the time. You are the calm in the quiet, the expert when all else is still. What You Need to Be Successful To excel as a Night Auditor at HOTEL JULIEN, you'll need a blend of technical proficiency and interpersonal skills, including: * Strong Computer Skills: Essential for utilizing our PMS and other hotel management software. * Attention to Detail: A keen eye for detail is crucial for both guest experience and financial accuracy. * Reliability & Responsibility: You're comfortable working independently and demonstrating a high degree of responsibility. * Basic Math & Accounting Skills: A fundamental understanding of financial reconciliation processes. What We Offer We provide an environment that supports, uplifts, and encourages you to grow. In return for your commitment to excellence, you'll receive great perks, including discounted travel at our other locations and 50% off food and beverage in our hotel. If you're ready to stop just watching the clock and start mastering a craft, apply now.
$25k-30k yearly est. 60d+ ago
Night Auditor
Hawkeye Hospitality 3.6
Tinley Park, IL jobs
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.
$26k-31k yearly est. Auto-Apply 60d+ ago
Night Auditor-Part time 11pm-7am
Nath Companies 4.4
Rosemont, IL jobs
Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the Embassy Suites Hotel Rosemont. The team-building work atmosphere allows you to develop prosperous work relationships, with paid training, monthly team member appreciation events and several employee recognition programs and so much more! The Embassy Suites Rosemont hotel is located one mile from O'Hare International Airport and just minutes from the Kennedy Expressway and CTA Blue line. Essential Functions: The Night Auditor is also the front desk agent responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Auditor will provide the management team with accurate and reliable information needed to make effective operational decisions. This is an overnight position which requires a dedicated and independent person. The Night Auditor will interact with the hotel guest and will check in late arrivals and early guest checkouts. Other Essential functions include: · Approach all encounters with guests and team members in a friendly, service-oriented manner. · Always comply with company standards and regulations to encourage safe and efficient hotel operations. Audit guest accounts to ensure that room rates and market codes are correct and congruent. Determine the correct cash. · Post all late charges and all guest check corrections to guest folios for express checkouts. Post all room and tax to all active guest accounts. · Run all computer reports necessary to complete gross revenue report worksheets. · Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings. · Maintain and administer all internal night audit controls. · Perform other duties as requested by management. Position Type/Expected Hours of Work Part-time position. Flexible to work weekends and Holidays Shift Times: 11:00pm - 7:30am Pay is $22.00 an hour
$22 hourly 27d ago
Night Auditor
Hampton Inn & Suites Chicago/Matteson, Il 3.9
Matteson, IL jobs
Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$26k-32k yearly est. 21d ago
Night Auditor - The National
Coury Hospitality 3.5
Oklahoma City, OK jobs
The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and make reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditors' role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Most night auditors work in hotels. RESPONSIBILITIES: Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay. Process invoices, post checks to vendors and distribute employee checks. Respond to guest complaints, requests, and emergencies. Reconcile all accounts in a timely manner. Verify that all EOD work has been performed by other departments. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed. Answer phones and place reservations. REQUIREENTS: High school diploma or equivalent along with 2 years' experience in customer service or hospitality is required. Successful night auditors possess excellent mathematical skills and strong customer service skills. KNOWLEDGE, SKILLS AND ABILITIES: Must be able to read, write and speak English. Ability to communicate effectively with others both verbally and in writing. Provide excellent customer service and maintain a professional demeanor.
$24k-29k yearly est. 3d ago
Night Auditor
Davidson Hospitality Group 4.2
Saint Louis, MO jobs
Property Description Join the dynamic team at The Westin St. Louis, located in the heart of downtown, where luxury meets unbeatable convenience! We are looking for passionate, high-energy individuals to help us deliver exceptional service at our upscale property. With spacious, modern accommodations, a state-of-the-art fitness center, and prime access to St. Louis's top attractions, including Busch Stadium, The Westin St. Louis offers an exciting work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable guest experiences while growing your hospitality career in a vibrant, fast-paced setting. If you thrive in a culture of teamwork, excellence, and innovation, The Westin St. Louis is the place for you. Apply now to join our family and elevate your career at one of the city's premier hotels! Overview $17.00 / hour Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts. Summary: Perform front desk duties such as guest check-ins and check-outs during the night shift Process guest payments and maintain accurate records Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies Assist guests with inquiries, requests, and any issues that may arise during the night Ensure the safety and security of the hotel premises during overnight hours Provide exceptional customer service and create a welcoming and positive atmosphere for guests Collaborate with other departments to address guest needs and ensure a seamless guest experience Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively Provide valet parking service Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a Night Auditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued. Qualifications Prior cash handling experience necessary High school diploma or equivalent required 1-2 years of experience as a Night Auditor or in a similar role preferred Strong attention to detail and ability to multitask Less than three moving violations in the three previous years. No DUI convictions. Must have current driver's license. Excellent communication and problem-solving skills Read, write and speak English fluently Ability to work independently with minimal supervision Strong computer skills Ability to work flexible hours including overnights, weekends, and holidays Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
$17 hourly Auto-Apply 35d ago
Night Auditor
Missouri Athletic Club 4.0
Saint Louis, MO jobs
Night Auditor - Missouri Athletic Club - Downtown Join a great team of individuals at the Missouri Athletic Club in Downtown Saint Louis, one of the top private clubs in the United States. The MAC has been thriving since 1903 and remains committed to the vision of the original founders: "to be the premier athletic, social and dining club for business, professional and civic leaders and their families in the Saint Louis area." We are currently seeking a customer focused, part time Night Auditor. Night Auditor Responsibilities * Greets members and guests in a warm and professional manner. * Assists with guest luggage and coat check. * Coordinates with other departments to satisfy guest requests. * Provides detailed information about Club facilities and local area. * Notifies Housekeeping of all special requests, late checkouts, and room changes. * Answers telephone calls and inquiries in a friendly, professional manner. * Accurately maintains and balances cash bank. * Other duties as assigned. Night Auditor Qualifications * Excellent communication skills - oral and written. * Excellent guest service skills. * Ability to stand for an eight hour shift. * Ability to work a flexible schedule including overnight. * Previous audit and front desk experience preferred.
$23k-28k yearly est. 9d ago
Night Auditor-Part-Time
Missouri Athletic Club 4.0
Saint Louis, MO jobs
Job Description Night Auditor - Missouri Athletic Club - Downtown Join a great team of individuals at the Missouri Athletic Club in Downtown Saint Louis, one of the top private clubs in the United States. The MAC has been thriving since 1903 and remains committed to the vision of the original founders: "to be the premier athletic, social and dining club for business, professional and civic leaders and their families in the Saint Louis area." We are currently seeking a customer focused, part time Night Auditor. Night Auditor Responsibilities -Greets members and guests in a warm and professional manner. -Assists with guest luggage and coat check. -Coordinates with other departments to satisfy guest requests. -Provides detailed information about Club facilities and local area. -Notifies Housekeeping of all special requests, late checkouts, and room changes. -Answers telephone calls and inquiries in a friendly, professional manner. -Accurately maintains and balances cash bank. -Other duties as assigned. Night Auditor Qualifications -Excellent communication skills - oral and written. -Excellent guest service skills. -Ability to stand for an eight hour shift. -Ability to work a flexible schedule including overnight. -Previous audit and front desk experience preferred.
$23k-28k yearly est. 8d ago
Night Auditor-Part time 11pm-7am
Nath Companies 4.4
Illinois jobs
Apply Description Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the Embassy Suites Hotel Rosemont. The team-building work atmosphere allows you to develop prosperous work relationships, with paid training, monthly team member appreciation events and several employee recognition programs and so much more! The Embassy Suites Rosemont hotel is located one mile from O'Hare International Airport and just minutes from the Kennedy Expressway and CTA Blue line. Essential Functions: The Night Auditor is also the front desk agent responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Auditor will provide the management team with accurate and reliable information needed to make effective operational decisions. This is an overnight position which requires a dedicated and independent person. The Night Auditor will interact with the hotel guest and will check in late arrivals and early guest checkouts. Other Essential functions include: · Approach all encounters with guests and team members in a friendly, service-oriented manner. · Always comply with company standards and regulations to encourage safe and efficient hotel operations. Audit guest accounts to ensure that room rates and market codes are correct and congruent. Determine the correct cash. · Post all late charges and all guest check corrections to guest folios for express checkouts. Post all room and tax to all active guest accounts. · Run all computer reports necessary to complete gross revenue report worksheets. · Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings. · Maintain and administer all internal night audit controls. · Perform other duties as requested by management. Position Type/Expected Hours of Work Part-time position. Flexible to work weekends and Holidays Shift Times: 11:00pm - 7:30am Pay is $22.00 an hour
$22 hourly 29d ago
Part Time Night Auditor- Hyatt Regency Deerfield, Ilinois
Blue Sky Hospitality Solutions 3.6
Deerfield, IL jobs
Job Title: Night Auditor Overview: As a Night Auditor, you will play a vital role in our hotel's operations, ensuring that every guest enjoys a seamless and satisfying experience from check-in to check-out. Your attention to detail and commitment to accuracy will help us maintain our high standards of service and financial integrity. Candidate Profile: Experience: High school diploma or equivalent required; college degree preferred. Previous hotel Front Desk experience and familiarity with the Hyatt brand are preferred. An accounting background is advantageous but not mandatory. Experience with Hyatt PMS (PEP) is preferred. Key Responsibilities: Balance and audit room revenue, including room and tax charges, cashier's reports, and guest accounts, as well as food, beverage, and telephone revenue. Assist in preparing daily revenue reports. Complete and transmit daily management and accounting reports, ensuring accurate tracking of hotel revenues and expenses, including customer tracking and market segmentation reports. Welcome guests during their arrival and departure, providing outstanding service to enhance their experience. Manage the registration process by inputting and retrieving information accurately, confirming guest details such as occupancy and room rates. Maintain confidentiality regarding all guest and hotel information. Exhibit meticulous attention to detail to ensure the security of guest room access. Handle guest requests, inquiries, and complaints efficiently, ensuring timely follow-up to maintain high guest satisfaction. Negotiate compromises in accordance with the “Make it Right” guidelines when necessary. Process cash and credit card transactions accurately, managing guest accounts upon checkout. Stay informed about all hotel features/services, room types, rates, layouts, special packages, and promotions. Follow safety policies and procedures, ensuring the well-being of team members during each shift and reporting any accidents or injuries promptly. Maintain a clean and organized work area, free from debris or obstacles that could hinder job performance. Perform other related duties as assigned. Qualifications: Proficient in accessing and accurately inputting information using a moderately complex computer system. Experience handling cash and credit transactions. General knowledge of local attractions and transportation options. Ensure efficient guest registration, checkout, and telephone service, adhering to brand standards. Capable of effectively interacting with both internal and external customers with tact and diplomacy to resolve conflicts. Ability to observe and respond to signs of emergency situations. Strong ability to build and maintain effective working relationships with associates and guests. Excellent command of the English language, both written and verbal. Strong multitasking and prioritization skills with a focus on customer service. Regular attendance and availability to work flexible schedules, including weekdays, evenings, weekends, and holidays, are essential. High standards of personal appearance and grooming; uniform and nametag must be worn at all times. Physical Demands: This position requires standing for a significant portion of the time, with some lifting as needed. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules, including holidays and weekends, and must attend all scheduled training sessions and meetings. Join Our Team! If you are detail-oriented, enjoy working in a dynamic environment, and are committed to providing exceptional guest service, we invite you to apply for the Night Auditor position. Be a key player in a team that values excellence, hospitality, and professional growth!
$27k-32k yearly est. Auto-Apply 60d+ ago
Night Auditor - Part Time
Q Center 4.2
Saint Charles, IL jobs
Q Center is looking for a Part Time Night Auditor to join our team! Job Summary The Night Auditor is responsible for reconciling all front desk cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. The schedule for this position is 11pm-7:30am, varying days of the week and weekend. Starting rate for this position is $19.00/hour. Benefits Paid time off 401(K) with employer match Education & Experience High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service experience required. Proficient in Microsoft Office to include Word, Excel and PowerPoint. Physical Requirements Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. Fundamental Requirements Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees. Must be able to work with and understand financial information and data, and basic arithmetic functions. Perform all audit procedures as set forth by Q Center Policies and Procedures, on a daily basis. Be able to perform all duties of Guest Services Agent and assist at front desk as required by management. Balance and reconcile financial reports. Prepare and distribute necessary daily reports as required (i.e., Manager Flash report, VIP, Day Guest etc.) according to Q Center standards. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Act as PBX operator during the audit shift. Ensure accuracy of all numbers reported. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Handle guest requests. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.
$19 hourly Auto-Apply 28d ago
Night Auditor - Part Time
Q-Center 4.2
Saint Charles, IL jobs
Job DescriptionQ Center is looking for a Part Time Night Auditor to join our team! Job SummaryThe Night Auditor is responsible for reconciling all front desk cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. The schedule for this position is 11pm-7:30am, varying days of the week and weekend.Starting rate for this position is $19.00/hour. Benefits Paid time off 401(K) with employer match Education & Experience High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service experience required. Proficient in Microsoft Office to include Word, Excel and PowerPoint. Physical Requirements Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. Fundamental Requirements Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees. Must be able to work with and understand financial information and data, and basic arithmetic functions. Perform all audit procedures as set forth by Q Center Policies and Procedures, on a daily basis. Be able to perform all duties of Guest Services Agent and assist at front desk as required by management. Balance and reconcile financial reports. Prepare and distribute necessary daily reports as required (i.e., Manager Flash report, VIP, Day Guest etc.) according to Q Center standards. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Act as PBX operator during the audit shift. Ensure accuracy of all numbers reported. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Handle guest requests. The Q Center:Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.
$19 hourly Easy Apply 29d ago
Night Auditor
Broughton Hospitality Group 3.8
Chicago, IL jobs
We believe that words have meaning. That's why we refer to our staff as "Team Members", the Back of the House as the "Heart of the House," housekeeping as "Room Attendants," and the front desk staff as "Guest Service Hosts." Our broughton Hotels Service Standards set high expectations for our teams. Our goal is to create a work environment out Team Members love. If they believe in our mission, and are in love with their jobs, then they're more likely to provide exceptional service and take great care hosting our guest. COMPANY OVERVIEWWe believe that words have meaning. That's why we refer to our staff as “Team Members”, the Back of the House as the “Heart of the House,” housekeeping as “Room Attendants,” and the front desk staff as “Guest Service Hosts.” Our broughton HOTELS Service Standards set high expectations for our teams. Our goal is to create a work environment our Team Members love. If they believe in our mission, and are in love with their jobs, then they're more likely to provide exceptional service and take great care hosting our guests. WHO WILL LOVE THIS POSITION?• Someone with strong attention to detail.• Someone who gets satisfaction in providing service to our guests and helping them feel at home.• Someone who enjoys working the late hours of the night.• Someone with schedule flexibility during weekdays and weekends is critical.REQUIREMENTS• This position will require the individual to have open availability for a flexible schedule to work late nights.• Responsible for providing quality guest service as it pertains to the checking in/out of hotel guests.• Responds to guest requests to ensure needs are met.• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.• Answers telephones; takes hotel reservations; and provides concierge services in a gracious and professional manner.ESSENTIAL QUALIFICATIONS• High school graduate or equivalent.• Previous hotel experience in a guest service role.• Excellent communication skills. Multiple language fluency is a plus.• Proven ability to deliver superior customer service.
$26k-32k yearly est. Auto-Apply 60d+ ago
Night Auditor
Leisure Hotels 3.5
Amana, IA jobs
1. Enters work place at scheduled time in uniform and ready to begin work. Properly clocks in. 2. Ensures prescribed amount of cash is on hand by counting and recording count. 3. Ensure that pool and other doors have been locked according to company policy, if they have not been, do so. 4. Ensure telephone service meets company standards. Telephone answered within three rings, using proper script. Transfer calls properly, perform wake up calls, take messages politely and never give out a room number. 5. Properly check in and out guest. 6. Properly handle reservations. 7. Ensure property management computer procedures are correctly implemented. 8. Properly answer guest questions for directions or other needs. 9. Assist with cleanliness of lobby. 10. Assist in guest satisfaction. 11. Runs night audit daily entering data appropriately into Encompass. 12. Processing of credit cards nightly. 13. Ensure that all wake up calls are set in phone. 14. Check and approve all stay-online charges. 15. Ensures that doors are unlocked at appropriate time. 16. Perform any other duties as requested by supervisor(s).
$27k-32k yearly est. 60d+ ago
Night Auditor
Hawkeye Hospitality 3.6
Carol Stream, IL jobs
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.
$26k-31k yearly est. Auto-Apply 60d+ ago
Night Auditor
Hawkeye Hospitality 3.6
Coralville, IA jobs
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident or emergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries. QUALIFICATIONS: Previous guest relations training. Accounting background preferred. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.
$27k-32k yearly est. Auto-Apply 60d+ ago
Night Auditor
Casino Queen Inc. 4.0
East Saint Louis, IL jobs
Night Auditor: SUMMARY: Responsible to handle guest registration and check-out, auditing and posting of days transactions, reconciling accounts, responding to all guest requests, and acting as communication liaison between the guests and all other departments. PREVIOUS HOTEL FRONT DESK EXPERIENCE REQUIRED. NIGHT AUDITING EXPERIENCE PREFERRED. ESSENTIAL FUNCTIONS: To perform this job successfully, the Hotel Night Auditor must be able to perform each essential function, as well as, the other requirements of this job satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential functions. 1. Greet guests immediately with a friendly and sincere welcome. 2. Check guests in and out of the hotel. 3. Select a room in accordance with the guests' requests. 4. Complete guest reservations. 5. Adhere to check-in and outperformance standards. 6. Complete daily reports, audits, and checklists. 7. Audit and balance reports from the day's shifts 8. Verify and schedule wake up calls 9. Prepare guests' folios for next day checkouts 10. Balance cash drawers and folios 11. Answer phone calls with a phone smile and within 3 rings. 12. Send and receive faxes. 13. Be able to complete group check-ins, billing in a timely manner. 14. Complete a daily bucket check. 15. Assist with guest service calls and opportunities when necessary. 16. Auditing of room inventory 17. Other duties as assigned.
$27k-33k yearly est. Auto-Apply 60d+ ago
Night Auditor
Stoney Creek Hospitality Corporation 3.7
Night auditor job at Stoney Creek Hotels
Job Description ACCOUNTABILITY The Night Audit is a critical process designed to verify all account postings and balances. As a night auditor, it is expected you make guest satisfaction always a priority. Night Auditors are entrusted with the responsibility of accurately posting and reconciling charges, settlements, and files for rooms and credit card transactions. They also ensure the seamless reset of systems for the next day's operations. This role demands a high degree of self-reliance, as results are typically achieved independently. The primary focus of this job is on consistently delivering timely, precise, and high-quality outcomes. It benefits from an analytical, inquisitive, and problem-solving mindset, coupled with a strong technical orientation. REPORTS TO AND IS SERVED BY: Front Office Manager & Assistant General Manager/General Manager FLSA Designation: Non-Exempt WHAT TO EXPECT Guest Check-In and Check-Out: Account Verification: Perform a detailed review and verification of all financial transactions, ensuring accuracy in account postings and balances. Settlement Processing: Post and balance room charges, credit card settlements, and other financial transactions. Verify and correct any discrepancies. Report Generation: Generate and distribute daily financial reports, including the daily revenue report and occupancy report. Ensure that all records are complete and accurate. File Maintenance: Maintain and organize accounting records, ensuring they are up-to-date and readily accessible for reference or audit purposes. System Reset: Execute the necessary procedures to reset and prepare the hotel's computer systems for the next day's operations. Guest Check-Ins and Check-Outs: Assist with guest arrivals and departures, including the check-in and check-out processes, room assignments, and providing information about the hotel's amenities and services. Guest Service: Provide excellent customer service, including addressing guest inquiries, requests, and concerns promptly and professionally. Assist with special requests and accommodate guest needs to the best of your ability. Reservation Handling: Manage reservations, including booking, modifications, and cancellations. Ensure that reservations are accurate and up-to-date. Security Monitoring: Maintain a vigilant watch on security systems and cameras, reporting any unusual activity or security concerns to appropriate personnel. Emergency Response: Be prepared to respond to emergency situations and guest needs during the overnight hours, following established safety and security protocols. Cash Handling: Handle cash and credit card transactions, process payments, and maintain accurate financial records. Reconcile cash and report any discrepancies. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Excellent communication skills, both verbal and written. Strong attention to detail and the ability to multitask in a fast-paced environment. A welcoming and approachable demeanor, fostering positive interactions with guests. Proficiency in using computer systems and hotel management software for reservations and guest information. Ability to handle challenging situations with diplomacy and tact. Flexibility in working various shifts, including weekends and holidays. Ensures guest satisfaction exceeds brand standards in every interaction. HELD ACCOUNTABLE TO Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. SOFT SKILLS CHARACTERISTICS: Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. HARD SKILLS EDUCATION AND EXPERIENCE: High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred. Proficiency in using reservation systems and hotel software. Strong communication skills, both verbal and written. Ability to work in shifts, including evenings, weekends, and holidays. PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions. TRAVEL: N/A POSITION: On-site work at the hotel property.
$25k-29k yearly est. 9d ago