Storage manager jobs near me - 112 jobs

The Logistics and Distribution Manager oversees the end-to-end movement, storage, and distribution of goods to ensure products are delivered on time, in full, and at optimal cost. This role is responsible for managing warehouse operations, transportation networks, inventory accuracy, and service-level performance while driving continuous improvement across the supply chain. Position Responsibilities Distribution & Transportation Management Plan, schedule, and optimize daily outbound and inbound shipments. Select, negotiate, and manage third-party (3PL) carriers and freight partners. Monitor freight costs, delivery performance, and compliance with service agreements. Ensure adherence to all transportation regulations (DOT, OSHA, hazmat as applicable). Warehouse Operations Oversight Oversee receiving, put-away, picking, packing, and shipping processes. Maintain accurate inventory records and ensure effective cycle-count programs. Implement warehouse layout optimization, slotting improvements, and material handling efficiencies. Ensure equipment availability, safety compliance, and facility maintenance. Inventory & Supply Alignment Maintain optimal inventory levels in alignment with demand forecasts and sales plans. Identify and mitigate supply/demand imbalances such as stockouts, excess, and capacity issues. Support decisions on safety stock levels, replenishment parameters, and SKU lifestyle management. Data Analysis & Reporting Monitor forecasting KPIs (e.g., MAPE, bias, forecast accuracy, service level, inventory turns). Conduct root cause analysis on forecast errors and implement improvement action plans. Develop dashboards and reporting tools to enhance visibility and decision-making. Cross-Functional Collaboration Collaborate closely with Sales team to understand customer insights, pipeline changes, promotional impacts, and market intelligence. Work with Marketing to incorporate new product launches, campaigns, and seasonal trends into the forecast. Partner with Finance to align demand forecasts with financial projections and budgeting cycles. Process & Systems Improvement Drive adoption of advanced planning systems (APS), forecasting tools, and automation. Standardize forecasting processes and documentation across the organization. Apply best practices in statistical modeling, segmentation, and demand sensing. All other duties as assigned. Position Requirements Bachelor's degree in Supply Chain, Business, Statistics, Analytics, or related field. 5-10+ years of experience in demand planning, forecasting, or supply chain analytics. Strong analytical skills and proficiency with forecasting tools (APS, ERP, Excel, statistical models). Excellent communication, facilitation, and stakeholder management abilities. Ability to translate data insights into actionable business decisions. Experience with S&OP or Integrated Business Planning preferred. Certifications such as APICS/CPIM/CSCP or IBF's CPDF/CPF preferred.

Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) | Full-time Apply here: operationsarmy.com/application About the Role Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up. What You'll Do Team Management & Operations Oversight Manage, coach, and support a distributed team of customer service representatives Monitor ticket queues and team performance to ensure SLAs are consistently met Review escalations and provide strategic guidance on resolution paths Schedule and coordinate team coverage to ensure consistent support delivery Process Improvement & Cross-functional Collaboration Optimize support workflows, scripts, and automation tools to improve efficiency Identify recurring user issues and relay insights to product and engineering Own and evolve the internal knowledge base and training processes for reps Lead weekly syncs with support staff and provide regular performance feedback What Were Looking For Must-Have Experience 2+ years managing customer service or support teams (SaaS or startup preferred) Proven ability to scale support operations in a remote-first environment Excellent communication and coaching skills Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar Data-driven approach to performance and customer satisfaction Must be located in the United States Tools You'll Use Slack Intercom Jira Linear Pylon Apply Now: operationsarmy.com/application

Overview: Columbus Distributing Company is a family-owned sales and service corporation distributing Anheuser-Busch, Yuengling, craft, and imported beers in Franklin County, Ohio. This hybrid position offers the flexibility to work remotely up to four days per week and is responsible for managing on- and off-premise customer relationships and driving sales, distribution, and retail execution across the full product portfolio to achieve account volume growth. Plan and conduct regular sales calls daily ( via phone or messaging and visits to accounts regularly when needed). Accomplish timely and productive execution of sales plans and promotions at retail. Securing trade support by communicating pricing and product promotions, coordinating the use of product displays and point-of-sale materials, promotional events, and other product promotion opportunities. Achieve monthly sales goals. Develop positive, strong relationships with accounts. Accurately and timely enter orders and ensure proper and complete transmission of those orders following established Company policies and directives via an iPad. Manage accurate inventory levels to minimize out-of-stock and out-of-code issues. Assess product rotation on shelf and in the back room to maximize product freshness to ensure compliance with code date standards. Responsible for the appropriate placement and effective utilization of point-of-sale material. Use multiple applications to complete necessary field-level surveys. Flexibility to manage other projects and duties as assigned. Qualifications Must be 21 years of age with a valid driver's license with reliable automobile transportation. Maintain an acceptable driving record and maintain auto insurance coverage at least to the minimum required by state law and company guidance. Phone sales history. A college degree is preferred but not required. Have prior industry experience in the beer or wine industry. Minimum of 1 year of outside sales experience. Experienced with Microsoft Office and operating an iPad. Excellent verbal and written communication skills. Must be able to work varied hours and days including weekends and holidays as business dictates. Must have a cell phone with data capability, we will provide a cell phone allowance. Benefits: Competitive Pay( Plus the opportunity to earn an additional $6,000 annually based on monthly sales performance -PFP). Fun, friendly, casual workplace. Medical, Dental, Vision, 401k match, and lots more! PTO & Holidays. Employee Assistance Program Paid Volunteer Time.

Customer Service - Financial Service Representative - Full-Tme Schedules - Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need. Competencies: Language Skills: Ability to read, write, and comprehend complex instructions while clearly and professionally communicating in an accurate and timely manner. Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data. Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues. Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers via a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal. Essential Job Functions/Qualifications Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred Proficient typing, listening, computer, and reading skills Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays Quickly and efficiently navigate through several computer programs simultaneously while accurately documenting interaction details Excellent problem-solving skills with the ability to multi-task Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and temperament of the caller Ability to manage and control emotions and stress while maintaining excellent customer service on all interactions Professional and upbeat attitude that thrives in a fast-paced environment Desire and ability to provide excellent customer service on every interaction Ability to meet the following metrics (not all inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status's, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be prepared to work onsite as required. EDUCATION High school/GED or better (minimum) OUR BENEFITS INCLUDE: Paid Training Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements Relaxed dress environment Generous Paid Time Off - rest and relaxation! Year-round employee appreciation events and online recognition award program - you are awesome! Free Coffee at all LSI facility locations Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk) Life and Disability Insurance Pet Insurance Paid Volunteer Time Off - give back to your community! Educational Assistance and Employee-Assistance-Program 401k/Profit Sharing w/Safe Harbor Match Growth opportunities - 90% of leadership positions are filled from within! Apply ONLINE at ****** LSIcareers.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to perform the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis.

This is Priya Sharma from 360 IT Professionals Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web development and Cloud computing and working with clients to deliver high-performance results. Job Description Certification :- • IBM Certified Administrator - Tivoli Storage Manager V6 TSM - Daily Tasks: Ensure success of nightly scheduled client backups and check for any failed or missed schedules. Ensure daily migration from disk pools to onsite tape pool was successful. Verify daily backup storage pool was successful and offsite copy tapes got created. Ensure that TSM DB backup ran successful. Check DR plan files are getting created and devconfig and volhistory files are getting backed up to remote site. Ensure that enough scratch tapes are available in onsite/offsite tape pools. Verify the status of tape volumes and check for any bad tapes and take steps to fix any tape issues. Verify Tape libraries, tape drives and their paths are online. Work with TSM Tape management activities like Tape Labeling; check in, checkout, scratch, private and onsite/offsite tapes. Check the summary table for scheduled client operations such as backup, restore, archive, and retrieve. Check the summary table for scheduled server operations such as migration, reclamation, expiration and failed processes. Install and configure TSM clients and configure backups or archives as required and use Backup archive client to do backup/archive and complete any client restores. IBM Tivoli Storage Manager server/IBM Tivoli Storage Manager clients:- • 2+ years' experience - Installing and configuring IBM Tivoli Storage manager server versions 5.x, 6.x and 7.x on windows server environment. • 2+ years' experience - Planning and upgrading IBM Tivoli Storage manager server V6.x instances and V5.x instances. • 2+ years' experience - Installing TSM server fix packs. • 2+ years' experience - Install and configure TSM monitoring and reporting feature. • 3+ years' experience - Planning and configuring TSM Database, Active log, Active Log Mirror, Archive log and Failover archive log for TSM instances. • 3+ years' experience - Configuring TSM Library manager, TSM library client instances and setting up server to server communication. • 3+ years' experience - Configuring and sharing the tape libraries IBM TS3500 and IBM 3494 across TSM Library manager and TSM library client instances. • 6+ years' experience - Defining Random access disk storage pools, sequential access disk storage pools, sequential access tape pools for TSM Primary storage pools and TSM copy storage pools. • 6+ years' experience - Configuration of TSM server components like domain, policy set, mgmt class, copy groups and Define backup/archive policies to keep the number of versions of client Files. • 6+ years' experience - Configuring TSM administrative features like Migration, Backup storage pool, TSM Database backup, Expire inventory and reclamation and move data. • 4+ years' experience - Work with TSM backup sets/export-import process to create/restore long term tapes. • 3+ years' experience - Install TSM client software on windows, Red Hat Linux operating systems and configure dsm.opt, Client scheduler service on the client nodes. • 6+ years' experience - Using Backup archive client to do backup/archive and complete any client restores. • 6+ years' experience - Handling day-to-day TSM activities like TSM Client scheduling, TSM admin schedules, monitoring of database, log, storage pools and offsite volumes, Identify and troubleshoot any TSM server, TSM Client backup, restore, scheduler and performance related issues. • 6+ years' experience - Design, Implement TSM Disaster Recovery feature and work with DRM plan files, TSM database restore, Storage pool restore etc and completing client data restores at DR Site. • 2+ years' experience - Writing TSM SQL queries, TSM admin scripts and TSM macros. • 2+ years' experience - Manage TSM licensing. • 2+ years' experience - Work with Vendor to open service tickets to troubleshoot any issues with hardware and TSM software. • 2+ years' experience - Document the standards and procedures for installing and configuring TSM servers, TSM Clients and DRM process as required. IBM 3494 Tape library/IBM 3584 Tape library (2+ years):- • Manage IBM 3494 tape library, IBM 3584 tape library and IBM 3592 tape drives. • Install and configure device drivers for IBM ATL, IBM 3584 tape library and BM 3592-E05 drives. • Work with Tape management activities like Tape Labeling; check in, checkout and onsite/offsite tape copies. • Troubleshoot any tape library, tape drive, tape cartridge, and encryption specific issues. IBM DS3500 storage array (1+ year):- • Administration of DS3500 or any other IBM midrange storage array using DS storage manager client software. • Configuring and managing raid 1, raid 5, raid 10 Arrays and provisioning of LUN's. Additional Information Kindly share your resume to priya.sharma@_ 360itpro.com or call me on 510-254-33-00 Ext. 130

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. Develop and implement service procedures, policies, and standards. Monitor and analyze service metrics to drive process improvement and operational efficiency. Handle complex or escalated customer inquiries or issues, ensuring timely resolution. Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. Conduct regular coaching, training, and performance evaluations to support team growth and development. Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have 10+ years of experience in customer service, with at least 5 years in a management role. Strong leadership and team development skills. Excellent communication, problem-solving, and interpersonal abilities. Data-driven with the ability to interpret reports and apply findings to drive results. Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: Experience in benefits administration. Familiarity with CRM and ticketing systems. Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Manager, Claims Intake Customer Service POSITION LOCATION This position is available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin. *Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office. YOUR ROLE As an Operations team member, you'll play a crucial role in delivering world class customer service and capabilities to our policyholders-now and in the future. The Claims Customer Service Manager is the key person responsible for developing and maintaining an excellent service culture. The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs). In addition to ensuring that all department phone service and transaction metrics are met or exceeded, the individual is expected to motivate and energize the team, coach and develop individual team members, and collaborate effectively with peers. Strong interpersonal, organizational, analytical, and communication skills are required. What you will be doing Manage a team consisting of 12-15 associates tasked with providing exceptional phone and transaction-based customer service, cultivating an environment of inclusiveness within the team. Oversee the operation of a call center team to include setting performance metrics and team goals as well as ensuring the achievement of those metrics through effective management. Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce positive results. Drive individual and team accountability, motivate and manage team to meet and exceed service goals and increase productivity, with the result of delivering quality service efficiently. Implement activities that drive employee engagement and support the desired company culture. Act as point of contact for the team in handling escalated situations, providing feedback, and identifying process improvements to improve customer experience. Drive quality phone service by being involved in call quality (SQM) initiatives. Coach for results using daily, weekly and monthly reports from surveys and feedback. Collect and analyze data to maximize resource efficiency through scheduling and work allocation, monitoring past trends, applying knowledge of future events and understanding of capacity model data. Develop and maintain partnerships with training, quality, compliance, legal, and other areas to reinforce system, departmental, and administrative procedures. Promote a sense of teamwork within the team and company. Acquire, maintain, and enhance product and technical knowledge to provide World Class Service to all customers he/she interacts with (internal and external) Work with leadership to understand business strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate. Other duties and/or special projects as assigned. Provide recognition and celebrate successes. What you bring Demonstrated ability to build and lead a strong motivated team by providing guidance, feedback and day to day direction for associates Excellent collaboration skills Proven ability to influence, negotiate and communicate with internal and external customers through verbal and written formats Ability to interpret data and analyze trends on inventory/capacity/service levels Demonstrated effective coaching and feedback skills Nice to have Bachelor's Degree or a minimum 4+ years prior leadership experience Prior leadership experience in a contact center environment, specifically Claims contact center LOMA, AHIP, or other Insurance Industry designation Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL The base salary pay range for this role starts at a minimum rate of $58,800 up to the maximum of $110,900. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

GovCIO is seeking a skilled Storage and Backup Engineer to support the Department of Veterans Affairs by designing, implementing, and maintaining robust storage and backup solutions. This role requires a strong background in enterprise storage systems and comprehensive backup architectures using Commvault and other industry-leading backup technologies. This position is primarily remote within the United States, with up to 10 - 20% on-site work at the Austin Information Technology Center in Austin, Texas. Responsibilities Proven expertise in designing and implementing scalable, efficient storage and backup architecture across both on-premises and cloud environments, with experience in Azure Cloud integration and optimization Extensive experience with Commvault for enterprise data protection, backup, and disaster recovery in both cloud and on-premises environments, ensuring business continuity and regulatory compliance. Hands-on experience with enterprise storage platforms and virtualization technologies including VMware, Storage Area Networks (SAN), and Microsoft Hyper-V, supporting high-performance, resilient infrastructure deployments. Deep understanding of hybrid backup solutions, including cloud-based backup repositories such as Azure Blob Storage and AWS S3, for scalable, secure, and cost-effective data protection and archival. Expert in tuning and optimizing storage and backup environments, improving performance, reducing backup windows, minimizing latency, and maximizing resource utilization. Strong knowledge of storage networking protocols such as Fibre Channel, iSCSI, and NFS, ensuring reliable and high-speed data access across enterprise systems. Qualifications Required Skills and Experience Bachelor's degree in Computer Science, Information Technology with 12+ years of experience or equivalent professional experience. Demonstrated experience with enterprise storage platforms, with preference for HPE, Pure Storage, and NetApp storage systems. Proven ability to implement and manage Commvault or other enterprise backup solutions (Veeam, Rubrik, Veritas) in hybrid cloud/on-premises environments. Ability to troubleshoot storage and backup performance issues. Architect and deploy scalable storage and backup systems across hybrid environments (on-premises and cloud). Troubleshoot and resolve storage and backup-related issues in complex network environments. Clearance Required Ability to obtain and maintain a suitability/public trust clearance. Preferred Skills and Experience Experience with multiple storage vendor platforms, particularly HPE, Pure Storage, and NetApp. Familiarity with cloud object storage including AWS S3, Azure Blob Storage, or Google Cloud Storage for backup repositories. Experience with alternative backup solutions such as Veeam, Rubrik, or Veritas NetBackup. Skilled in Agile methodologies and proficient with project management tools such as Azure DevOps and Jira, enabling iterative delivery and cross-functional collaboration. Monitor and optimize storage and backup performance, availability, and reliability. #TAPS Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $145,000.00 - USD $160,000.00 /Yr.

Function as first point of get in touch with to client questions, providing comprehensive information on offered solutions that straighten with needs, helping the consumer in helping make informed selections. Reviews client asks for as well as brings in referrals based on particular trip requirements, guaranteeing sensible assumptions that advertise a specialized client bottom. Takes possession of procedure and proactively corresponds with client; settles problems; adapts interaction approach to align along with customer demands; jobs collaboratively around teams to instil consumer confidence and construct loyalty. Stays abreast of all product/service improvements, device updates, and improvements to demands, optimizing effectiveness as well as efficiency Understands take a trip paper demands; makes use of tools and resources to make sure reliable as well as well-timed processing. Advertises greatest methods as well as quality assurance, follows plans and procedures, and maintains standards of job to make sure conformity. Maintains consumer documents in proprietary data source, using body performance to guarantee precise entry of data that takes full advantage of productivity. Screens have job and preserves updated consumer account through quick article of notes, assistance paperwork, and interactions. Supplies customer support and utilizes purchases strategies to maintain customers; teaches customers concerning added-value items that might gain them. Excels in a fast-paced, compelling workplace. Execute multiple tasks as well as get through systems at the same time. Represents our worths as well as high amount of professionalism and trust through continually adhering to CIBT's Customer Commitment, Standards of Work, and also unity; strives to meet department and private efficiency measures. Various other duties as delegated. PROFICIENCIES: The observing competencies have actually been determined as critical for effectiveness in the role and also will be referred to in the course of the examination, reviews, and analysis procedure. Team effort: teaming up with people. Communication: offering and also communicating relevant information Complication dealing with: studying, creating and reporting, recommending solutions, understanding customer's requirements. Organizing and Undertaking: delivering results and also appointment client expectations, organizing as well as arranging. Campaign: taking possession of client connection, inquiring, taking timely action. Adapting and Problem management: adjusting and reacting to change, dealing with stress and drawbacks. Knowledge: learning our devices, items and procedure, keeping abreast of regulatory adjustments. LEARNING/ TRAINING AS WELL AS KNOWLEDGE: BA/BS or even Representatives Degree and two years' adventure or equivalent combo. Previous experience functioning in a call center atmosphere Very good: experience in high-end retail, traveling, hospitality, or embassy/consulate connections UNDERSTANDING, CAPABILITIES, CAPABILITIES: Fluent in English along with sturdy interaction as well as interpersonal skills: crystal clear written and verbal communication along with demonstrated understanding of communication methods and styles; verbalize clearly as well as briefly in an expert as well as friendly way without slang or complex language. Very beneficial: facility in second language. Excellent organizational as well as opportunity control abilities: abide by target dates as well as adjust to changing conditions; deal with higher volume while preserving exceptional attention to detail; monitor very own work and self-edit. Capacity to issue address; analyse details and apply competence as well as give options. Able to adjust to transforming situations and focus on job accordingly. Go-getter with desire to present ownership and also devotion to task. Efficiency with pc software application, knack for finding out brand-new plans as well as dedication to information honesty. FUNCTIONING PROBLEMS AND ALSO AREA: Office environment: direct exposure to personal computer display screens, operating closely with others in an open workplace atmosphere. This role will be actually 100% remote/work coming from home PHYSICAL DEMANDS: Sharp-sightedness; capability to watch computer monitor for complete work schedule, around 8 hours Sitting for lengthy time frame Manual dexterity for running a computer, keyboard as well as computer mouse Representing working a phone along with potential to impart comprehensive relevant information efficiently as well as accurately

Remote, - 2025-12-15 We are seeking an experienced Consultant Resident Engineer to support a strategic customer initiative focused on automation, data integration, and the transition from OnCommand Insight (OCI) to Data Infrastructure Insights (DII). This role centers on reducing legacy dependencies, migrating stored procedures and logic, and building automated solutions that align with NetApp best practices. The ideal candidate is a hands-on automation engineer with strong scripting, API, and database skills-capable of developing new tooling from scratch and interpreting complex legacy components. AS A NETAPP STORAGE CONSULTANT, YOU CAN EXPECT TO HAVE THESE RESPONSIBILITIES: * Lead the migration of data logic, stored procedures, and operational workflows from OCI to DII, ensuring continuity and risk reduction during the transition * Analyze existing OCI components (including Perl-based logic and DB queries) to understand data models, dependencies, and gaps * Develop new automation, scripts, and integrations leveraging Python, PowerShell, SQL, REST APIs, and ONTAP automation * Build solutions to compensate for gaps in current DII capabilities, based on available documentation and requirements * Implement and support automation using Ansible, including ONTAP modules * Work with OCI and DII data models to design and execute efficient ETL workflows * Support data extraction, transformation, and loading processes using SQL and stored procedures * Collaborate with NetApp and customer teams, with minimal reliance on Flex automation teams * Contribute to solution design, documentation, and knowledge transfer as needed * Follow SDLC processes as applicable, though rigor may vary depending on project direction TO BE SUCCESSFUL, YOU'LL NEED EXPERIENCE SUCH AS: * Automation and Platform Expertise * Ansible Automation (advanced) * ONTAP Automation (API + Ansible modules) * OCI (OnCommand Insight) Scripting and Programming Python (expert level) PowerShell Perl (reading/understanding existing OCI code; optional but helpful) Linux (strong command-line proficiency) Data and API Skills SQL (ETL workflows, stored procedures, database logic) REST APIs, including OpenAPI standards and custom code development Strong understanding of SQL + OCI data models Ability to build integrations and automation solutions from scratch Migration and Integration Experience Demonstrated experience transitioning logic, workflows, or stored procedures between platforms Ability to analyze legacy systems and recreate functionality in new frameworks Strong problem-solving skills to address gaps in evolving platforms (DII) PREFFERED QUALIFICATIONS: * Experience with Perl for understanding legacy OCI components * Background with DII or related NetApp monitoring/analytics products * Familiarity with CI/CD or SDLC frameworks (although rigor for this effort may vary) * Who Thrives in This Role * Self-starters who can independently analyze complex systems * Engineers experienced in large-scale automation or product transitions * Strong communicators who can document and explain their work clearly * Individuals comfortable working in highly technical NetApp customer environments ADDITIONAL INFORMATION ABOUT THIS ROLE: * Location: 100% remote (East coast preferred; other U.S. locations considered with ability to work EST hours) * Engagement: Full-Time PS Resident - 18 months, with strong likelihood of renewal * Pay grade: 30 * View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits * Candidates must be authorized to work in the United States * This customer requires U.S. citizenship WE ARE TSP TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada. We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people. TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Back to Latest Job Openings

Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients to respond faster and more intuitively to changing market dynamics. The business environment is complex, often under significant constraints and pressures from various sources. We have the knowledge, experience and capabilities to provide our clients the tools they require to achieve better, faster and effective transformation that make them the leaders in their industry. Our Goals Are: • To use our expertise to the benefit of our clients and partners through open communication and collaboration. • To ensure sustainable and profitable long-term growth. • To provide a return on investment to shareholders. • To promote employee development. Job Description Spectrum Virtualize (SVC) design, IBM Storage hardware design, Brocade SAN Fabric design, Netapp design, Data Replication design, IILM - Tiering Policy design. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description As a Customer Service Representative living in the US, you will be the first point of contact virtually for our customers. Your main responsibility will be to provide excellent customer service and support, ensuring a positive experience for our clients. This is a full-time, permanent position with opportunities for growth and development within the company. Key Responsibilities: Serve as the primary point of contact for all customer inquiries through phone calls, emails, and online chats Provide timely and accurate responses to customer inquiries, addressing any concerns or issues they may have Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience Proactively identify opportunities to improve the customer experience and provide feedback to the appropriate teams Maintain accurate and up-to-date customer records in our CRM system Meet and exceed customer service targets and goals set by the company Continuously strive to improve customer satisfaction and loyalty Qualifications: High school diploma or equivalent; post-secondary education in business or a related field is an asset Minimum of 1 year of experience in customer service or similar position Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to multitask and prioritize in a fast-paced environment Proficient in Microsoft Office and experience working with CRM systems We Offer: Competitive salary and benefits package Opportunities for growth and development within the company Ongoing training and support to enhance your skills and knowledge Are you eligible to work in the US? Yes/No Do you live in the US? Yes/No Note: This is position is opened only to all US residents only.

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. Develop and implement service procedures, policies, and standards. Monitor and analyze service metrics to drive process improvement and operational efficiency. Handle complex or escalated customer inquiries or issues, ensuring timely resolution. Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. Conduct regular coaching, training, and performance evaluations to support team growth and development. Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have 10+ years of experience in customer service, with at least 5 years in a management role. Strong leadership and team development skills. Excellent communication, problem-solving, and interpersonal abilities. Data-driven with the ability to interpret reports and apply findings to drive results. Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: Experience in benefits administration. Familiarity with CRM and ticketing systems. Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

SummaryJob Description As a member of the Steam Power Americas Fossil team, you will be an leader of the service execution of outages and projects on GE's Fossil installed base of steam turbines. Success in this role looks like: Establish yourself as a subject matter expert by demonstrating ability to plan and execute outages and projects with excellence in quality, safety, schedule compliance, profitability and high customer satisfaction . You will be an indispensable business leader, with excellent steam turbine and generator maintenance planning knowledge and ability to manage complex steam turbine and generator outages and projects. The CSM is responsible for the P&L of the assigned portfolio with responsibilities for project estimating, contract negotiation, project execution, billing and collection, and project closeout. Who You Are: You are someone who brings strong field engineering, technical direction, and or outage management knowledge on steam turbines and generators. You have experience with GE, Alstom, and other manufacturers Fossil steam turbines and generators. You have the ability to manage the commercial business needs in addition to the technical requirements Your Role: Act as the single point of contact to the customer. Responsible for customer portfolio P&L and growth Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs. Responsible for establishing work scope, pricing, and driving emergent work for major repair projects Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers. Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites. Basic Qualifications: Bachelor's Degree from an accredited University or College OR ( a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role or and associates degree and a minimum of 2 years of experience in a customer facing role) Eligibility Requirements: Willingness and ability to travel 50% of the time Desired Qualifications: Bachelor's Degree Preferred Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry. Knowledge & experience within the power generation equipment. Knowledge of Steam Turbine and Generator design, operations and maintenance Experience planning and executing outages. Familiarity with Contracts and Service Agreements Strong quality background with Black Belt certification Strong leadership, financial, and commercial skills Team leader in a dynamic, energetic and proactive environment Demonstrated communication & organizational skills Experience establishing credibility and developing relationships with challenging customers. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: January 27, 2026For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on January 19, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft's certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle. Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations. We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day. Position Overview The Customer Advocacy Manager will be responsible for growing and improving the customer advocacy arm of Agiloft by identifying success stories within our customer base and finding ways to share those stories to the broader market.Job Responsibilities Increase the number of customers talking about Agiloft in the market Identify and recruit additional customers that are willing to share their contracting story with Agiloft Manage our existing customer advocacy program and platform and take it to the next level, especially in organization and participation Oversee the sourcing and production of customer story assets like case studies, video testimonials, quotes, etc. Lead our review platform efforts (G2, Gartner Peer Insights, etc.) to increase the number of reviews we receive and position Agiloft well compared to competitors. Serve as marketing liaison for customers. Create a relationship with customers and get to know their stories Source customers and their stories for various marketing initiatives like speaking at industry events, participating in webinars and speaking to industry analysts. Own annual customer awards program and make improvements to the existing process. Manage the reference program, enabling the sales team to better leverage our happy customers to advocate on behalf of Agiloft to prospects. Build and maintain a referral program, where customers can be rewarded for referring their colleagues to Agiloft. Required Qualifications Proven track record (3+ years) of owning a customer voice program and up-leveling it 7+ years in software marketing Extensive experience creating customer-focused content Excel in customer-facing roles and holding customer relationships Ability to project manage across various teams in an organization Strong ability to analyze technology and process and improve upon a foundation Excelling planning skills followed with the ability to communicate that plan Proficient in managing, tracking and forecasting a budget Preferred Qualifications Bachelor of Science or Bachelor of Arts degree or equivalent experience Knowledge of the contract management, legal tech, procurement, or sales operations Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at *************************. Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. Applications will be reviewed as submitted. There will be no application deadline for this opportunity.

The Customer Service Manager - Contact Center leads our customer service center team and oversees all aspects of customer support operations, with a strong focus on call center performance and service excellence. This role involves developing and implementing customer service strategies, ensuring a high level of customer satisfaction, and managing the performance and development of the customer service staff. The ideal candidate has strong leadership abilities, a customer-centric approach, and experience in managing customer service teams. This role has an anticipated start date of February 2026. Your Impact: Monitor key performance indicators (KPIs) and service levels of the CSR team to ensure that client service levels are met or exceeded. Coach, train, and mentor Team Leads to drive long-term growth and strengthen staffing retention. Manage Five9 Contact Center to ensure inbound calls are answered in accordance with client service level agreements. Demonstrate agility in reallocating resources and adjusting workflows to respond to fluctuating call center volumes. Conduct quality control activities for the CSR team. Participate in corrective action steps as necessary. Monitor and analyze customer service metrics to identify areas for improvement. Recruit, train and develop customer service staff. · Establish, monitor, and support performance goals, individual development plans, and career growth opportunities. Partner with Workforce Management to manage forecasting, scheduling, and coverage to ensure optimal service delivery. Engage with association and trust stakeholders to assess performance, resolve concerns, and drive service improvements. Prepare regular performance reports for senior management and make data-driven recommendations. Assess technology-related issues as discovered and open service tickets with Information Technology Services when unable to troubleshoot and resolve independently. Successful Candidates Will Have: Bachelor's degree in Business Management, Administration, or a related field preferred. 5+ years of experience in customer service with a minimum of 2 years in a management role. Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage. Strong communication and problem-solving skills with a proven ability to interface effectively at all levels within an organization. Proficiency in customer service software and reporting tools (ex. Five9 preferred). Strong leadership, team management, staff development skills in a fast-paced, team-oriented call center environment. Ability to drive process improvements and foster a customer-focused culture. Property & Casualty insurance license or ability to obtain. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification™ for the second consecutive year. Pay Range: $57,000 - $74,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: ********************** Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

Job DescriptionThis role offers leadership responsibility with flexibility and long-term growth potential. You will manage remote team workflows while developing people into higher-performing contributors. Performance-based bonuses reward strong leadership and operational excellence. What We Provide Training & mentorship (no experience required) Access to reputable insurance carriers Optional third-party benefits and incentive opportunities Remote work with flexible scheduling Trips, bonuses, and optional benefits are performance-based and not guaranteed. Requirements Life Insurance License (or willing to obtain - state timelines vary) Authorized to work in the U.S. Must pass a background check Self-motivated and comfortable working independently Prior sales, service, or leadership experience is helpful but not required Compensation Commission paid directly by partnered carriers Earnings are based on individual sales performance Opportunities for higher commission tiers and bonuses based on results How to Apply If you're looking for a flexible, sales-driven career helping families protect their financial future, apply today to schedule a short introductory call.

Job Title: Customer Service Manager FLSA Status: Exempt Manager: COO is 100% Remote** Must be based out of the Tulsa, OK area. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with customers in the railcar services industry. This role ensures customer satisfaction, supports account growth, and serves as the primary point of contact for railcar cleaning, storage, and sublease services. The CSM focuses on understanding customer needs, addressing concerns, and coordinating with internal teams to deliver seamless service. The role can be performed remotely or from the corporate office, depending on candidate preference and business needs. Essential Duties and Responsibilities: Serve as the primary point of contact for assigned customers, addressing inquiries, issues, and requests promptly. Develop a deep understanding of customer operations, needs, and goals to provide tailored solutions. Coordinate with operations, storage, and sublease teams to ensure timely delivery of services. Monitor customer account health, track service usage, and identify opportunities for improved efficiency or additional services. Provide proactive communication regarding railcar scheduling, cleaning, storage, and sublease activities. Assist in onboarding new customers and guiding them through company processes and procedures. Collect customer feedback and share insights with leadership to support service improvements. Track and report on customer satisfaction metrics and account performance. Support contract renewals, service agreements, and billing inquiries in collaboration with the sales team. Build long-term relationships to enhance customer retention and loyalty. Core Competencies: Customer Focus - Prioritizes customer needs and ensures a positive experience. Communication - Clearly conveys information and expectations to both customers and internal teams. Problem Solving - Identifies issues quickly and develops effective solutions. Organization - Manages multiple customer accounts efficiently. Collaboration - Works closely with internal departments to deliver seamless service. Analytical Thinking - Tracks customer trends and provides actionable insights. Qualifications: 3+ years of experience in customer service, account management, or customer success; experience in rail, logistics, or industrial services preferred. Strong communication, interpersonal, and organizational skills. Proficiency with CRM systems (Salesforce, HubSpot, or similar) and Microsoft Office Suite. Ability to manage multiple accounts, prioritize tasks, and meet deadlines. Knowledge of railcar operations, tank cleaning, or storage processes is a plus. Bachelor's degree in business, communications, or related field preferred. Work Environment: Primarily remote-based, with some coordination required with operations and management team. Professional setting emphasizing accuracy, timeliness, and accountability. Regular virtual collaboration with customers, operations, and leadership teams. A does not list the entire job duties a manager may occasionally ask an employee to perform. An employee's evaluation is based, in part, upon their performance of tasks listed and other duties that may be assigned. Management reserves the right to revise the from time to time. This job description is not a contract of employment and either the employee or the employer may terminate the job at any time for any reason. We are an Equal Opportunity Employer

Job DescriptionBenefits: 401(k) Competitive salary Employee discounts Health insurance Paid time off About bVital bVital is a leading brain regeneration and longevity care center based in Park City, Utah, offering root-cause diagnostics, comprehensive, multi-system treatment plans, and first-class care for our patients. Were redefining whats possible in proactive brain healthand the patient experience has to match. Job Summary You love taking care of people. You love turning confusion into clarity. You love building a team that patients trustbecause they know when they reach out, theyll get answers, direction, and reassurance. What you dont love? Chaos. Unowned tickets. Vague responses. Patients getting stuck in limbo. A close enough service standard. Youre the kind of leader who can build a high-performing remote team and the systems that make excellence repeatable. You can coach tone, timing, and quality. You can tighten workflows. You can look at data and immediately see what needs to change. Our Customer Service & Concierge team is the patients go-to connection as they move through onboarding from Detect Kit Brain Camp. This role is critical: youll lead that team, protect the patient experience, and keep our promises on timelines, responsiveness, and first-class care. Are you up for the challenge? What Youll Do: Lead and Elevate a Remote Concierge Team Manage a remote Customer Service & Concierge team supporting patients from onboarding through ongoing questions. Create strong team rhythms: daily queue management, team huddles, and consistent 1:1 coaching. Set clear expectations and accountability around responsiveness, accuracy, and patient tone. Support hiring, onboarding, training, and performance development as the team grows. Deliver a First-Class Patient Experience Ensure patients receive timely, empathetic, and accurate support every step of the Detect Kit Brain Camp workflow. Create a concierge-level experience where patients know they have a real person in their corner, someone they can trust to answer questions quickly, reduce uncertainty, and help them stay on track. Ensure escalations happen quickly and appropriately, with excellent judgment in sensitive situations. Identify and eliminate recurring patient confusion by improving templates, knowledge base articles, and workflow clarity. Own Zendesk Performance, QA, and Ticket/Record Auditing Monitor Zendesk queues to maintain excellent response times, clean routing, accurate tagging, and tight ticket hygiene. Audit Zendesk tickets and patient record responses for accuracy, completeness, tone, and alignment to workflow timelines. Build and run quality programs (quality assurance rubrics, calibrations, coaching loops) so service excellence is consistent and measurable. Maintain and improve macros/templates and SOPs to standardize best practices and reduce variability. Track Metrics and Drive Continuous Improvement Track and report key performance metrics, such as: First response time, time to resolution, backlog health Volume trends and top contact reasons Timeline adherence across onboarding steps Reopen/escalation rates Patient satisfaction signals and recurring friction points Turn service data into action: diagnose bottlenecks, propose improvements, implement changes, and measure results. Partner cross-functionally (Ops/Clinical/Leadership) to continuously refine workflows and strengthen the end-to-end patient experience. What Success Looks Like (First 90 Days) Zendesk is running clean and efficient: clear queue ownership, consistent tagging, and reliable escalations. Quality assurance (QA) is live and improving outcomes: audits, calibration, coaching, and visible gains in response quality and timeline adherence. Patients experience fewer delays, clearer next steps, and more confidence throughout onboarding. Reporting is consistent and actionable, with service trends and workflow opportunities clearly identified. Qualifications Required 3+ years leading customer service, customer success, or support operations teams (remote leadership strongly preferred). Strong experience with ticketing systems (Zendesk preferred). Proven ability to coach for quality: tone, accuracy, de-escalation, and follow-through. Operational strength: SOPs, audits/QA, workflow management, and performance accountability. Excellent written communication and strong judgment with patient-facing messaging. Proven ability to lead and communicate effectively with international team members across multiple time zones, cultures, and work styles. Preferred Experience in healthcare, wellness, diagnostics, telehealth, or patient support. Experience building QA frameworks, training programs, knowledge bases, and macros/templates. Comfort working in environments handling sensitive patient information. Work Details Location: Remote (bVital is based in Park City, UT) Type: Full-time Schedule: MF (may include occasional coverage planning based on patient support needs) Why This Role Is Exciting This is a leadership role with real ownership: youll shape the day-to-day patient experience, develop a team that patients genuinely trust, and improve the systems that power our growth. If you love building high standards, coaching people to excellence, and making service feel effortless for the customerthis role is for you. This is a remote position.