Stord jobs in Atlanta, GA

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. The Strategy Associate is a highly visible role that serves as a business liaison, program leader, and internal consultant across the organization. The ideal candidate combines strategic thinking with strong execution, operates effectively in ambiguous environments, and builds trusted relationships with leaders and stakeholders. You'll partner closely with senior leadership to develop, communicate, and execute strategic plans. Day-to-day responsibilities are dynamic and evolve with business needs.What You'll Do Enable effective leadership and execution by: Driving the creation of high-impact content for executive presentations and communications. Providing an independent perspective as a sounding board and thought partner. Documenting key strategies, initiatives, and projects; coordinating stakeholders to deliver outcomes. Monitor progress and drive accountability by: Participating in business/program reviews; surfacing insights, risks, and opportunities. Tracking action items and ensuring timely follow-through across teams. Leading ad-hoc deep dives with functional partners to resolve issues and inform decisions. Owning cross-functional projects that need a single-threaded leader outside existing programs. Increase organizational leverage by: Orchestrating planning rhythms (e.g., MBRs, QBRs, strategic and resource planning) and leadership/board meeting agendas. Acting as an internal consultant to teams on business problems and communications. Establishing mechanisms for best-practice sharing and operating excellence across programs. What You'll Need 2-4+ years of experience working with senior executives or leadership teams. Proven success navigating ambiguity and driving clarity and outcomes. Demonstrated ability to influence across functions and lead without authority. Strong program/project management skills; able to manage multiple initiatives with limited supervision. Excellent written and verbal communication skills. High integrity, strong EQ, low ego; trusted advisor mindset. BA/BS in Business, Economics, Engineering, or related field (accredited). Bonus Points 2+ years managing or mentoring technical or business staff. Hands-on technical depth (e.g., systems, product, data) and/or strong business acumen. Advanced analytics and reporting skills (Excel/Sheets, SQL/BI a plus). MBA or equivalent advanced degree.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. Role Summary: Stord is seeking an accomplished Video Producer who will play a critical role as a member of the Marketing Content Team in defining Stord as the leader in the ecommerce market as a commerce enabler as well as establishing Stord as the preeminent voice in the space. The ideal candidate will bring an experienced background in video production from pre-production through post - including filming, lighting, audio, interviewing, editing, casting and more to help shape Stord's creative storytelling. You will help establish Stord's video-based content strategy and content network - producing Stord's weekly podcast(s), social videos, informational video series, announcement videos, case studies, product videos, sales assets, warehouse tours, ads, and more. This is a high-impact, cross-functional role requiring strategic thinking, excellent time management, polished communication skills and the ability to create clear positioning and valuable insights across multiple mediums. You'll work closely with Brand, Product Marketing, Demand Gen, Comms, and Customer Marketing. Key Functions and Responsibilities * Pre‑production * Translate business goals into clear creative briefs, scripts, and shot lists; propose formats and hooks for different channels. * Build production plans, budgets, and timelines; book locations, crews, and equipment rentals as needed. * Coordinate customer and internal stakeholders; obtain location use, talent releases, and legal approvals (as relevant). * Prepare podcast rundowns, studio setup, interview questions (with content team), and teleprompter scripts. * Production (on‑site and in‑studio) * Direct and shoot interviews, narrative scenes, and product/operational footage (multi‑cam when needed). * Light efficiently (e.g., three‑point, practicals, motivated light) and capture clean location sound (lav/shotgun/recorder). * Film in active warehouse environments while following all safety protocols. * Capture versatile b‑roll to build a reusable library; maintain continuity for series formats. * Operate gimbals/sliders; manage media, backups, and timecode on set. * Post‑production * Partner with the editing team to create long‑form and short‑form pieces for 16:9, 1:1, and 9:16; build social‑first versions with strong openers. * Mix and master audio; color‑correct/grade; add branded motion graphics, lower thirds, callouts, and captions/SRTs. * Deliver ad variants (A/B hooks, lengths, CTAs) tailored to channels (YouTube, LinkedIn, Meta/TikTok, programmatic). * Produce video podcasts (video + audio), including intros/outros, chaptering, and show‑notes drafts. * Manage review cycles in Frame.io (or similar) and deliver on time to agreed SLAs. * Content operations * Maintain an organized asset library/DAM with consistent tagging and usage rights. * Track performance with Marketing (watch time, completion rate, CTR, view‑through rate, engagement, assisted pipeline). * Build repeatable templates for intros, outros, supers, and brand‑safe transitions. * Source and manage freelancers (2nd shooter, sound, motion) when scope requires. Experience and Competencies * 4-7+ years professional experience as a videographer, producer, or editor in B2B, agency, or in‑house brand settings. * Strong portfolio across case studies, announcements, podcasts, explainers, social ads, and b‑roll-please include 3-5 examples. * Proven skill with cameras (mirrorless/cinema), lenses, lighting, and location audio; confident directing non‑actors. * Advanced editing in Adobe Premiere Pro (or Resolve), motion graphics in After Effects, audio in Audition (or Resolve/Fairlight). * Comfortable building for platform specifics (hooks under 3 seconds, subtitles, safe areas, aspect ratios, length caps). * Clear project management and communication; able to set timelines, manage reviews, and keep stakeholders aligned. * Familiarity with filming in industrial/warehouse environments and following safety requirements. * Nice to have: drone/Part 107, studio lighting design, livestream experience, product UI capture. Logistical Requirements * Comfortable with regular travel to customer sites, warehouses, studios, and events (mostly domestic). * Comfortable lifting/carry up to 40 lbs, standing for extended periods, moving gear safely on‑site. * Occasional early/late shoots to match facility/customer availability. What Success Looks Like in ~12 Months * Top 5 podcast in the ecommerce space driving increased brand awareness and affinity and attention capture * Multi-show content network driving increased brand awareness and reach * Successful video ad content produced on a timely and regular basis driving successful new pipeline growth * Comprehensive video library detailing all of Stord's products * 12+ new video case studies * Video tours and video overviews of all Stord facilities

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client service needs, ensuring smooth execution of service solutions, and optimizing customer experience. By collaborating with cross-functional teams, you will drive operational efficiency, support business transformation efforts, and maintain financial accuracy. Your ability to identify growth opportunities and provide strategic insights will be essential in enhancing service outcomes and fostering long-term customer relationships. What You'll Do * Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment. * Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs. * Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. * Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance. * Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement. * Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy. * Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution. * Collaborate with management to identify and convert growth opportunities into tangible results. What You'll Need * Proven experience in customer experience, account management, or a related field. * Strong ability to manage multiple priorities and complex service solutions in a fast-paced environment. * Excellent communication and relationship-building skills to work effectively with internal and external stakeholders. * Analytical mindset with attention to detail and problem-solving capabilities. * Experience with financial processes, including auditing invoices and managing accounts receivable. * Ability to lead customer business reviews and provide strategic recommendations. Bonus * Experience in Supply Chain, Warehouse Fulfillment, or Ecommerce. * Familiarity with service-level agreements (SLAs) and operational metrics. * Background in business transformation initiatives or process optimization. * Proficiency in CRM or customer service management tools.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the Role: Stord is seeking a detail-oriented and tech-savvy Marketing Automation Specialist to join our growing team. In this role, you will be responsible for building and maintaining marketing automations, optimizing CRM data, executing email campaigns, building 1st-party reports, and supporting digital content initiatives. You should be a self-starter who thrives in both creative and technical marketing work, with a passion for building efficient processes that drive engagement and results.What You'll Do: Manage email list cleanup, segmentation, and ongoing maintenance. Create, schedule, and optimize email marketing campaigns. Build, test, and maintain automated email workflows. Perform regular cleanup and maintenance of HubSpot CRM. Develop and manage HubSpot workflows and automations. Assist in web page creation and updates within Contentful. Support blog draft development and coordinate with the content team for publishing. Post, schedule, and manage content across social media channels. Ensure data accuracy and reporting consistency across CRM and marketing tools. Collaborate with cross-functional teams to improve lead nurturing, conversions, and campaign performance Assemble webpages/reports based on gathered 1st party data Who You'll Need: Bachelor's degree in Marketing, Communications, Business, or a related field preferred. 3-5 years of experience in marketing operations, automation, or a related role. Hands-on experience with HubSpot CRM (workflows, automations, list management, reporting). Familiarity with Contentful or similar CMS platforms. Strong skills in email marketing, segmentation, and A/B testing. Excellent organizational and time-management abilities with obsessive attention to detail. Strong problem-solving skills with a proactive and self-motivated approach. Ability to work independently and collaboratively in a fast-paced environment. Bonus: Experience with AI content creation tools, SEO best practices, and marketing analytics platforms.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. This is your chance to reimagine how supply chain operators experience technology. We're looking for a passionate, high-energy designer who can transform complex warehouse and transportation operations into intuitive, efficient experiences. You'll own design for our supply chain systems - the WMS, TMS, and operational tools that power millions of orders flowing through our network daily. What makes this role special: * Real-world impact: Your designs directly affect warehouse operators and logistics coordinators managing real inventory and real shipments * Complex problem-solving: Design for workflows involving inventory movement, exception handling, and time-critical operations * Vision storytelling: Get engineering teams excited about the why behind your designs - help them see how better UX creates operational excellence * AI-powered velocity: Leverage AI design tools to rapidly prototype and iterate on complex operational interfaces * Collaborative environment: Work within a growing 5-person design team while partnering directly with product and engineering You'll work closely with warehouse operators, supply chain experts, and engineering teams to create software that doesn't just work - it makes complex operations feel simple. This isn't about making forms prettier; it's about designing experiences that make operators faster, more accurate, and more confident in high-velocity environments. The opportunity: Own the design vision for mission-critical supply chain systems while being part of a collaborative design team that's establishing design excellence across Stord's platform. If you're energized by operational complexity and love helping engineers understand the human side of logistics software, this role will challenge and fulfill you. What You'll Do: Own Supply Chain System Design: * Design intuitive experiences for WMS, TMS, and warehouse operational tools used by thousands of operators daily * Create workflows for complex operations like receiving, putaway, picking, packing, shipping, and inventory management * Design for diverse user contexts: handheld scanners, desktop workstations, tablets on forklifts * Optimize interfaces for speed and accuracy in time-sensitive, high-volume operational environments Champion the User and Inspire the Team: * Conduct user research with warehouse operators, drivers, and supply chain coordinators to deeply understand their workflows * Translate operational complexity into compelling design narratives that get engineering teams excited to build * Present design rationale that connects user pain points to business impact and operational efficiency * Build empathy across the product organization for the real humans using these systems under pressure Drive Rapid Design Iteration: * Leverage AI design tools for quick prototyping and design exploration to accelerate velocity * Create high-fidelity prototypes that validate concepts before engineering investment * Iterate based on usability testing and operational feedback from real warehouse environments * Balance design quality with speed - ship great experiences quickly Collaborate Across Functions: * Partner with product managers to shape roadmaps based on user insights and operational needs * Work closely with engineers to ensure designs are technically feasible while pushing for great UX * Contribute to and utilize the growing design system for consistency across the platform Measure and Improve: * Define success metrics for your designs tied to operational efficiency and user satisfaction * Conduct usability testing in warehouse environments to validate design decisions * Analyze user behavior data to identify opportunities for improvement * Continuously refine experiences based on real-world usage and feedback What You'll Need: Design Experience and Expertise: * 5+ years of product design experience with at least 2 years designing complex B2B or operational software * B2B design fluency - Deep understanding of designing for professional users in workflow-heavy environments * Complex system design - Experience designing for multi-step workflows, exception handling, and data-heavy interfaces * User research skills - Proven ability to conduct field research, usability testing, and translate insights into design * Modern design tools - Advanced proficiency in Figma, including prototyping and component libraries The Skills That Set You Apart: * Storytelling ability - You can paint a picture of the user's world that gets engineering teams emotionally invested * Technical collaboration - You speak engineering's language and understand technical constraints without compromising UX * Operational mindset - You understand (or quickly learn) logistics workflows, warehouse operations, or supply chain processes * High-fidelity execution - Your designs are polished, detailed, and ready for engineering handoff * AI tool enthusiasm - You're excited to adopt AI-powered design tools to accelerate your workflow The Mindset We're Looking For: * High energy and vision - You bring contagious enthusiasm for solving hard problems and making operators' lives better * Bias for action - You move fast, iterate quickly, and don't get stuck in analysis paralysis * Empathy-driven - You genuinely care about the warehouse worker scanning 300 items per hour * Collaborative spirit - You thrive in team environments and make everyone around you better * Scrappy and resourceful - You figure out how to do great user research even with limited access to users What Gets Us Really Excited: * You've designed for logistics, supply chain, warehouse management, or field service applications * You have experience designing for mobile scanners, tablets, or other specialized hardware * You've worked in fast-paced startup or scale-up environments with rapid iteration cycles * You've conducted user research in operational environments (warehouses, distribution centers, etc.) * You have a portfolio that shows your ability to simplify complex workflows * You've successfully influenced engineering teams to care deeply about user experience

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. At Stord, we empower teams to solve complex problems in ways that delight our customers and drive our business forward. Our Solution Consultants partner with customers to design tailored solutions, articulate value propositions, and ensure our technology addresses their most critical challenges. We're seeking a Solution Consultant to join our team. The Solutions team leverages deep technical and operational expertise to uncover customer requirements, translate them into impactful solutions, and gain stakeholder buy-in through compelling presentations and demonstrations.What You'll Do: Engage with sales prospects and lead conversations around our technology platform, including demos, integrations, solution design, and RFP responses. Create compelling presentations and documents that clearly communicate the value proposition and ROI of our software, fulfillment, and parcel solutions. Build strong relationships with prospects and customers, serving as a trusted advisor who designs, recommends, and supports the implementation of tailored solutions. Develop deep expertise in Stord's OMS and WMS, including understanding user needs (current and future), competitor offerings, market trends, and how these products fit within the broader Cloud Supply Chain. Partner with GTM teams to advance opportunities through the sales cycle-discovery, pricing, RFP responses, internal approvals, presentations, and close. Lead the discovery of customer requirements, document technical solutions and timelines, and ensure a smooth handoff to implementation teams for OMS/WMS deployments. Stay current on the product roadmap and vision, serving as the voice of the customer to provide actionable feedback to product and engineering teams. Establish and share best practices for documentation, process, and collaboration within the Software Solutions team. What You'll Need: Passion for building high-quality solutions and delighting customers. Bachelor's or Master's degree in Supply Chain, Industrial Engineering, Operations Management, or a related technical field. 2+ years of experience in Pre-Sales, Solutions Engineering, Sales Engineering, Implementation, Consulting, or a related role within a startup or high-growth environment. Proven ability to manage multiple proposals with varying requirements, priorities, and timelines; highly organized and detail-oriented. Strong communication skills with the ability to navigate both technical and functional discussions and clearly articulate value propositions to diverse audiences. Experience engaging cross-functional teams (sales, product development, operations) and translating complex business and technical details effectively. Background in launching technology solutions for enterprise or B2B customers. Solid understanding of supply chain challenges and how technology enables competitive advantage by solving them quickly and effectively. Familiarity with Ecommerce, Order Management, Inventory Management, Warehouse Management, ERP, and/or Distributed Order Management software. Bonus Points: Prior startup experience. Logistics or broader supply chain experience. Familiarity with platforms like Shopify, NetSuite, or SPS Commerce. Hands-on experience with APIs, Postman, or similar tools to stage data for customized software demonstrations. Knowledge of API protocols (REST, GraphQL, SOAP) and/or EDI transactions (940, 943, 944, 945, 850, 856, etc.).

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About As a Facilities Associate Lead, you will play a pivotal role in supporting the Facilities Manager and Operations team with various maintenance and repair tasks. This position requires a strong commitment to safety, teamwork, and attention to detail. You will ensure that the facility operates smoothly and efficiently, maintaining high standards of cleanliness, functionality, and safety. This role is essential to the overall operational success of our warehouse and distribution environment. What You'll Do * Assist the Facilities Manager with light maintenance and repair tasks, ensuring timely and efficient completion of assignments. * Perform routine inspections of the facility to identify and address any maintenance issues. * Safely operate and maintain basic hand and power tools, ensuring proper usage and care. * Understand and implement safety protocols, including Lockout/Tagout (LOTO) procedures and the use of Personal Protective Equipment (PPE). * Obtain certification and operate various equipment, such as scissor lifts and Powered Industrial Trucks (PIT), working aloft as needed (up to 35-40 feet high). * Provide excellent customer service by responding to internal customer trouble calls and addressing their needs promptly. * Ensure that all maintenance tasks are performed with an eye toward the appearance of the finished product. * Collaborate with the operations team to support operational roles as needed. * Other duties as assigned by the Facilities Manager or Operations team. What You'll Need * High School Diploma or equivalent. * Knowledge of general warehouse expectations for safety and teamwork. * Proficiency with basic hand and power tools, including safe and proper usage. * Understanding of maintenance-related safety items, such as LOTO and PPE. * Willingness and aptitude to be certified to operate operations-related PIT and maintenance equipment like scissor lifts. * Ability to work at heights of 35-40 feet. * Strong attention to detail and a desire to ensure tasks are completed to a high standard. * Excellent internal customer service skills. * Flexibility to assist with various operational roles as needed. Bonus Points * 1-3 years of maintenance experience in a warehouse or distribution environment. * Additional certifications related to facility maintenance or equipment operation. * Conveyance, compressor, electrical knowledge a plus * Demonstrated ability to work independently and as part of a team. * Proven track record of successfully completing maintenance projects. * Strong problem-solving skills and a proactive approach to maintenance tasks.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. We're looking for a passionate, high-energy product manager who can transform warehouse operations into competitive advantages. You'll drive execution for key areas of our WMS platform - the operational engine powering fulfillment across Stord's network and partner 3PLs processing over $10 billion in commerce annually. What makes this role special: * Operational impact at scale: Your product decisions directly influence throughput, accuracy, and efficiency across a rapidly growing fulfillment network * Front-row seat to reality: See your features go live in real warehouses within days, not months - immediate feedback from operators using your product every shift * Strategic leverage: WMS sits at the heart of Stord's value proposition - you're building the foundation that enables every brand promise we make * Collaborative logistics team: Work alongside talented PMs, designers, and analysts in the logistics product group who deeply understand the domain * Leadership partnership: Partner directly with the Head of Product Logistics and Senior PM who own the WMS vision and strategy You'll solve problems where milliseconds matter and mistakes are measured in dollars. This isn't about building another WMS; it's about designing workflows that help warehouse associates pick hundreds of units per hour accurately, route inventory intelligently across facilities, and orchestrate complex multi-tenant operations seamlessly. The opportunity: Execute on the product strategy for warehouse technology that empowers operations across Stord's buildings and 3PL network while collaborating with a growing logistics product team that's redefining modern fulfillment software. If you're energized by operational excellence and love turning warehouse challenges into product solutions, this role will challenge and fulfill you. What You'll Do: Drive WMS Product Execution: * Own delivery of specific WMS capabilities - receiving, putaway, picking, packing, shipping, or inventory management * Execute on the product roadmap in partnership with the Head of Product Logistics and Senior PM * Prioritize features within your domain that unlock operational capacity, improve throughput, and reduce errors * Design workflows optimized for warehouse associates - mobile-first, intuitive, and built for speed * Build capabilities that support omni-channel fulfillment across B2C, B2B, and wholesale channels Champion the Operator and Drive Operational Excellence: * Spend time on warehouse floors understanding associate workflows, pain points, and efficiency opportunities * Translate operational insights into detailed product requirements that engineering teams can rally behind * Partner with operations, industrial engineering, and continuous improvement teams to identify high-impact features * Build empathy across the product organization for associates picking in busy warehouses or processing holiday peak volumes Ship Features and Measure Impact: * Ship features quickly and measure their impact on real operations immediately * Iterate based on operational feedback, performance metrics, and warehouse testing * Balance operational needs with technical complexity - deliver value quickly while building scalable foundations * Use data to validate product decisions and prove operational impact * Define success metrics tied to throughput, accuracy, productivity, and operational efficiency within your domain Collaborate Across the Logistics Product Group: * Work alongside other PMs managing OMS, TMS, billing, and other products within the logistics group * Partner with designers and analysts to create cohesive fulfillment experiences across products * Coordinate with engineering teams to ensure WMS integrates seamlessly with the broader platform * Contribute to shared product practices and standards across the logistics product group Support Strategic Planning: * Provide operational insights and data to inform the broader WMS strategy and vision * Collaborate with Senior PM and Head of Product Logistics on roadmap prioritization * Track KPIs like units per hour, pick accuracy, putaway velocity, and cycle time * Conduct warehouse testing to validate features before full rollout * Continuously refine workflows based on operational data and associate feedback What You'll Need: Product Management Experience and Expertise: * 3+ years of product management experience with at least 1 year in supply chain, logistics, or operations-heavy products * Operations fluency - Deep understanding of warehouse workflows, constraints, and what makes operators successful * Technical collaboration - Ability to work effectively with engineering teams on complex, data-intensive systems * User research skills - Comfortable conducting operator interviews, shadowing warehouse shifts, and translating observations into requirements * Data-driven mindset - Experience using operational metrics to inform product decisions and measure success The Skills That Set You Apart: * Operational empathy - You genuinely care about making warehouse associates' jobs easier and more efficient * Systems thinking - You understand how WMS decisions ripple through inventory, fulfillment, and customer experience * Technical fluency - You can discuss database design, API integrations, and system architecture with engineers * Clear communication - You translate warehouse jargon for engineers and technical constraints for operations teams * Execution excellence - You ship high-quality features on time and deliver results consistently The Mindset We're Looking For: * High energy and bias for action - You move fast, ship quickly, and learn from real operational feedback * Startup velocity - You thrive in dynamic environments where priorities shift based on business needs * Collaborative spirit - You work effectively across product, engineering, operations, and implementation teams * Data-informed - You balance quantitative metrics with qualitative operational insights * Ownership mentality - You take responsibility for outcomes, not just outputs * Strategic support - You contribute insights that inform broader strategy while executing on tactical deliverables What Gets Us Really Excited: * You've worked in warehouse operations - receiving, picking, packing, or shipping - and understand it firsthand * You have experience with WMS platforms, either as a PM, implementer, or power user * You've built products for multi-tenant or white-label environments * You've worked in fast-paced startup or scale-up environments with rapid iteration cycles * You have a track record of shipping features that measurably improved operational efficiency * You understand omni-channel fulfillment strategies and how WMS enables them * You've successfully partnered with operations teams to co-create product solutions Relocation: Candidates outside Atlanta may be considered with potential relocation support.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. We're seeking a Technical Project Manager for the Internal Logistics product team whose focus will be on coordinating and orchestrating the product teams deliverables, along with their supporting teams in the implementation of new features and functionalities for our WMS, OMS, LMS and TMS solutions. This isn't about customer-facing features - this is about transforming how Stord operates internally by deploying enhancements to these tools across finance, people operations, warehouses, transportation, and business operations. Your mission is clear: organize and coordinate our operational and technical teams to deploy completed solutions to drive organizational value This role requires someone who can operate at the intersection of technology and operational excellence - someone who understands both what's possible with our developed tools and what actually moves the needle in a fast-growing company. What You Will Do: * Strategic Program Ownership: Lead complex, cross-functional technical programs from inception through deployment, focusing on internal Logistics product enablement (WMS, OMS, TMS, LMS, and AI/ML solutions) to drive significant organizational value. * Business Impact Measurement: Define clear project success metrics (ROI, operational efficiency, cost per unit), track performance post-launch, and report the measurable business impact of all deployed solutions to product and executive leadership. * Agile Execution & Governance: Own and institutionalize project governance, utilizing Agile methodologies (Scrum/Kanban) to manage project timelines, resource allocation, and deliverables across engineering, product, and operations teams. * Advanced Risk Management: Proactively identify, assess, and mitigate high-impact project risks, dependencies, and critical path issues, raising and resolving blockers to maintain program velocity and ensure quality delivery. * Stakeholder & Change Leadership: Collaborate effectively with internal stakeholders across Finance, People Operations, Warehouse, and Transportation, managing expectations, building consensus, and driving successful change management and solution adoption. * Deployment Lifecycle Management: Oversee the end-to-end product development and internal deployment process, ensuring adherence to quality standards and best practices for complex, high-volume operational tools. * Scope & Feature Management: Manage the project scope, reporting and timelines, gathering any relevant feedback and working with the Product team to ensure that feedback is properly assessed and incorporated into the project as required. * Cross-Functional Orchestration: Develop detailed work plans, schedules, and resource plans, effectively coordinating technical and operational teams to maximize resource efficiency and ensure timely milestone completion. * Coordinating with PMO and Operations leadership to ensure that adequate documentation, training and rollout plans are in place across our expansive network What You'll Need: Project Management Experience: * 6-8 years of project management experience, preferably in B2B, SaaS or operations-focused roles * Experience deploying internal tools or enterprise software that drives operational efficiency * Track record of driving the adoption of products that delivered measurable business impact * Strong analytical skills with ability to quantify ROI and build business cases Logistics Software Understanding: * Practical experience with logistics software - WMS, LMS, TMS experience or similar experience within Warehousing * Experience working with data science and ML engineering teams in agile framework Operational Excellence Mindset: * Deep curiosity about how businesses operate and where inefficiencies exist * Experience in operations, logistics, supply chain, finance, or other operational domains. 3PL experience is a plus. * Ability to quickly understand complex business processes and identify improvement opportunities * Comfort working with operational metrics: cost per unit, labor efficiency, margin analysis, etc. Stakeholder Management: * Excellent communication skills - you'll be working with executives, operations leaders, and technical teams * Ability to build consensus and drive adoption across functions that may be skeptical of change * Experience managing competing priorities and navigating organizational complexity * Track record of building trusted relationships with business stakeholders Execution & Results Orientation: * Bias toward action - you move fast, ship incrementally, and learn from feedback * Data-driven approach to decision making and measuring success * Comfortable working in ambiguous environments where you need to define strategy from scratch * Relentless focus on business outcomes over technical elegance

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. Stord is looking for a Continuous Improvement Engineer to join the Operational Excellence team. This role will focus on the implementation of our new fulfillment center and contribute to the further expansion of Stord's warehousing & fulfillment capabilities. This person will analyze inventory footprint and turns, and propose layout designs(CAD). They will also design and implement continuous improvement projects working with processes, people, and automation, including fulfillment robotics.What You'll Do: Support the material flow and area planning for our warehouse operations, serving as the subject matter expert for our onsite Warehouse Management System and robotics. Conduct analyses to select warehousing technology for our sites throughout the US. Assist in procuring various supply chain solutions including hardware, software & supporting technology. Support the implementation of material handling systems that enable capacity and productivity improvements. Develop and implement continuous improvement projects for our Fulfillment Center to reinforce the goal of Operational Excellence. Conduct Motion & Time Studies for the development of future engineered labor standards. Collaborate with cross-functional teams to ensure quality management and regulatory compliance, including adherence to ISO:9001, GMP, and FDA guidelines, in all relevant aspects of operations. Plan processes and design warehouse layouts (AutoCAD, SketchUp) Support solutions design on large deals What You'll Need: Bachelor's Degree in Engineering, Operations, Business Administration, or a related STEM field 1+ years of full-time experience in warehouse planning, material flow planning, or fulfillment/warehousing logistics consulting Experience in Six Sigma, Lean manufacturing efforts, warehousing, and/or fulfillment/distribution centers Experience with AutoCAD, SketchUp Experience with Warehouse Management Systems (WMS) Working knowledge of ISO:9001, GMP, and FDA guidelines Strong numerical, analytical, and conceptual skills; logical thinker High degree of accuracy; an eye for detail; accountable Effective communication with business partners both local and remote; excellent communication skills; the ability to handle multiple competing priorities; and a strong customer focus

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. Location: 5195 Mason Rd., Union City, GA 30291 Schedule: Hybrid, 3 days per week in office About the Senior Software Engineer Position: We are looking for a talented and fast-paced engineer with 8+ years experience to join our team and assist with product expansion. Stord engineers work within a team to contribute, improve, and scale our software; you'll fully own entire features and influence the specs, build out/modify the back-end (Elixir/Phoenix) and interact with the front-end (React), and own on-going improvements for a product rapidly impacting the entire third-party logistics (3PL) industry. Each member of the team has the ability to impact all aspects of the development process from ideation, design, delivery, maintenance, and operations. What You'll Do: * Own the software as you create, test, iterate, and deliver new features to the Stord platform * Work across the company to understand customer and vendor pain points, come up with solutions, and then prototype, iterate, and launch daily * Be surrounded by smart, driven individuals who are passionate about doing their best work every day * Solve a wide variety of technical challenges as well as supply chain challenges that have yet to be solved * Ensure that information security (IS) commitments and requirements are incorporated into the information technology processes, and that managers are enforcing IS policies and procedures in their departments. What You'll Need: * Passion for building the highest-quality software that delights the user * Effective communication skills * Flexibility to move quickly with a startup * Ready to learn Elixir/Phoenix; experience with MVC frameworks * Experience with React or React Native * Appreciation of a test-driven and code-review culture * Experience turning wireframes into production-level features * The ability to write clean, reliable, and highly maintainable code * The drive to solve problems Bonus Points: * Previous startup experience * Experience with Elixir or functional programming * Previous logistics or supply chain experience

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the Area Manager II Position: Stord is looking for an Area Manager with strong communication and organization skills and the ability to work well under pressure. Able to lead others through effective decision making and a sense of responsibility. Must be flexible with the ability to work overtime, including evenings and weekends, as needed. This individual will support the execution of all processes and procedures related to inventory accuracy. Performs warehouse bin accuracy and maintains inventory shrink. Utilizes Order Management System and various types of material handling equipment. What You'll Do: * Lead and develop a team of warehouse associates and operations leads to deliver on daily goals. * Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results. * Address operational and personnel issues affecting functional area. * Implement process improvements and workload efficiency mechanisms. * Utilize workload planning tools and other resources to complete scheduled workload ensuring orders are fulfilled to meet standards. * Investigate discrepancies and variances. * Perform to quality standards in multiple functions. * Perform additional duties as assigned. What You'll Need: * Minimum of two to four years' experience working with warehouse management systems (WMS) / inventory systems in a high-volume facility. * Previous leadership experience. * Bachelor's Degree or relevant experience * Possesses basic clerical and data entry skills. * Possesses strong organizational and time management skills, driving tasks to completion. * Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams. * Able to transport up to 20 lbs. * Able to perform basic mathematical calculations. * Able to recognize and attend to important details with accuracy and efficiency. * Able to work independently with minimum supervision. * Able to build solid, effective working relationships with others. * Able to constructively work under stress and pressure when faced with high workloads and deadlines. * Able to effectively use relevant material handling equipment (i.e forklifts). * Able to express ideas clearly and convey necessary information. * Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels. * Occasional non-standard work hours or overtime as business requires. Bonus Points: * Proficiency with Microsoft Office Suite * A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field * Experience with process improvements (Lean Six Sigma and/or Kaizen)

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the Manager, Customer Experience Position: The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position involves strategizing and implementing best practices to optimize customer interactions, managing a team of Customer Experience Associates and Specialists, and ensuring that customer needs are met promptly and effectively. The role requires a blend of strong leadership, deep understanding of logistics operations, and a commitment to continuous improvement in service delivery. As a manager, you will be instrumental in driving the success of the customer experience team, ensuring alignment with Stord's broader operational goals and customer experience standards. The Manager, Customer Experience reports directly to the Director of Customer Experience. What You'll Do: * Strategic Team Leadership: Lead a team of Customer Experience Associates and Specialists with a focus on strategic initiatives that align with Stord's operational goals. Develop and implement best practices for customer engagement and issue resolution. Performance Management: Regularly evaluate team performance against company standards and customer satisfaction metrics. Foster a culture of continuous improvement and professional development within the team. Complex Escalation Resolution: Take charge of resolving high-level escalations, ensuring effective solutions that maintain customer trust and operational integrity. Process Development: Identify areas for process improvement and innovate solutions to enhance customer interaction and operational efficiency. Cross-functional engagement: Work closely with Fulfillment Operations, Transportation, and Tech teams to ensure that the understanding of the goals of the customer are aligned and integrated into broader operational processes. What You'll Need: * Bachelor's degree in Business Administration, Operations/Supply Chain Management, or related field preferred * Familiarity with OMS, WMS, and CRM tools * 4-6 years of experience in customer service management, logistics or supply chain focus. * Proven ability in team management and strategic planning. Bonus Points: * Previous experience at a start-up is a plus * Proficiency in WMS, OMS systems and customer service technologies. * Experience in process improvement and operational management. * Strong communication and interpersonal skills.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. This is your chance to design the consumer experiences that make brands win. We're looking for a passionate, high-energy designer who can create delightful post-purchase experiences for millions of consumers. You'll own design for our consumer-facing commerce applications - returns portals, order tracking, delivery notifications, and the experiences that turn one-time buyers into loyal customers. What makes this role special: * Consumer delight at scale: Your designs touch millions of end consumers across hundreds of leading brands * Direct business impact: Drive conversion rates, return completion rates, and customer satisfaction scores * Vision storytelling: Get engineering teams excited about the why behind your designs - help them see the consumer's emotional journey * AI-powered velocity: Leverage AI design tools to rapidly prototype and iterate on consumer experiences * Collaborative environment: Work within a growing 5-person design team while partnering directly with product and engineering You'll create experiences for consumers at their most critical moments - tracking their order, initiating a return, or resolving a delivery issue. This isn't about building forms; it's about designing experiences that reduce anxiety, build trust, and create loyalty during moments that can make or break a brand relationship. The opportunity: Own the design vision for consumer-facing commerce experiences while being part of a collaborative design team that's establishing design excellence across Stord's platform. If you're energized by consumer psychology and love helping engineers understand the emotional stakes of post-purchase experiences, this role will challenge and fulfill you. What You'll Do: Own Consumer Commerce Design: * Design intuitive, delightful experiences for returns portals, order tracking, delivery updates, and post-purchase touchpoints * Create responsive experiences that work beautifully across mobile, tablet, and desktop * Design experiences that adapt to different brand aesthetics while maintaining usability * Optimize for conversion, completion rates, and customer satisfaction at every touchpoint Champion the Consumer and Inspire the Team: * Conduct user research to understand consumer behavior, anxieties, and expectations during post-purchase journeys * Translate consumer insights into compelling design narratives that get engineering teams emotionally invested * Present design rationale that connects user emotions to business metrics (CSAT, NPS, repeat purchase rates) * Build empathy across the product organization for consumers dealing with returns, delays, or delivery issues Drive Rapid Design Iteration: * Leverage AI design tools for quick prototyping and design exploration to accelerate velocity * Create high-fidelity prototypes that validate concepts before engineering investment * Iterate based on usability testing, A/B test results, and consumer feedback * Balance design perfection with shipping velocity - deliver great experiences quickly Collaborate Across Functions: * Partner with product managers to shape roadmaps based on consumer insights and business goals * Work closely with engineers to ensure designs are technically feasible while pushing for exceptional UX * Contribute to and utilize the growing design system for consistency across consumer touch points Measure and Improve: * Define success metrics for your designs tied to conversion, completion rates, and satisfaction scores * Conduct usability testing to validate design decisions with real consumers * Analyze behavior data to identify friction points and optimization opportunities * Continuously refine experiences based on performance data and user feedback What You'll Need: Design Experience and Expertise: * 5+ years of product design experience with at least 2 years designing consumer-facing digital products * B2C design fluency - Deep understanding of consumer psychology, behavior patterns, and expectations * Multi-platform design - Experience creating responsive experiences across mobile, tablet, and desktop * User research skills - Proven ability to conduct user interviews, usability testing, and translate insights into design * Modern design tools - Advanced proficiency in Figma, including prototyping and component libraries The Skills That Set You Apart: * Storytelling ability - You can paint a picture of the consumer's emotional journey that gets engineering teams invested * Technical collaboration - You speak engineering's language and understand technical constraints without compromising UX * Commerce savvy - You understand (or quickly learn) e-commerce flows, order management, and post-purchase journeys * High-fidelity execution - Your designs are polished, detailed, and ready for engineering handoff * AI tool enthusiasm - You're excited to adopt AI-powered design tools to accelerate your workflow The Mindset We're Looking For: * High energy and vision - You bring contagious enthusiasm for creating consumer experiences that brands love * Bias for action - You move fast, iterate quickly, and don't get stuck in analysis paralysis * Empathy-driven - You genuinely care about the frustrated customer waiting for their package * Collaborative spirit - You thrive in team environments and make everyone around you better * Data-informed - You balance qualitative insights with quantitative metrics to drive decisions What Gets Us Really Excited: * You've designed for e-commerce, returns, order tracking, or post-purchase experiences * You have experience designing white-label or multi-tenant applications that adapt to brand guidelines * You've worked in fast-paced startup or scale-up environments with rapid iteration cycles * You have a portfolio showing measurable improvements in conversion, completion, or satisfaction metrics * You've successfully influenced engineering teams to care deeply about consumer experience * You understand accessibility standards and design for inclusive experiences

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. We're seeking a Product Manager for Internal AI Enablement whose sole focus is using AI to optimize our back-office operations and drive operational excellence. This isn't about customer-facing features - this is about transforming how Stord operates internally by deploying AI across finance, people operations, warehouse management, transportation, and business operations. Your mission is clear: transform our operational efficiency by deploying AI solutions that eliminate manual work, improve decision-making, and drive measurable cost savings. This role requires someone who can operate at the intersection of AI technology and operational excellence - someone who understands both what's possible with modern AI and what actually moves the needle in a fast-growing company. What You'll Do: Identify & Prioritize High-Impact Opportunities: * Partner with leaders across Finance, People, Operations, and Business teams to identify pain points where AI can drive measurable impact * Quantify the business case for AI initiatives in terms of cost savings, efficiency gains, and margin improvement * Build and maintain a prioritized roadmap of internal AI initiatives based on ROI and strategic importance * Track and report on the business impact of deployed AI solutions Drive AI Solutions from Concept to Production: * Define requirements for internal AI tools and automation across back-office functions * Work with data scientists and ML engineers to develop and deploy AI models that solve real operational problems * Collaborate with internal stakeholders to ensure successful adoption and change management * Iterate rapidly based on feedback and measurable business outcomes Enable Organizational AI Adoption: * Build frameworks and tools that enable non-technical teams to leverage AI in their daily work * Create self-service AI capabilities that teams can use without engineering support * Develop training and documentation to drive adoption of AI tools across the organization * Measure and communicate the organizational impact of AI enablement initiatives Specific Focus Areas: * Finance & Accounting: Automate routine processes, optimize working capital management, improve financial reporting efficiency * People Operations: Streamline talent acquisition, enhance onboarding experiences, improve employee productivity and engagement * Customer Support: Automate ticket routing and resolution, enhance response quality, improve customer satisfaction metrics * Warehouse & Fulfillment: Improve demand planning, optimize resource allocation, enhance quality processes, identify operational improvements * Transportation & Logistics: Optimize network efficiency, improve cost management, enhance routing decisions * Business Operations: Automate reporting workflows, build decision support tools, improve data accessibility and quality What You'll Need: Product Management Experience: * 4-6 years of product management experience, preferably in B2B SaaS or operations-focused roles * Experience building internal tools or enterprise software that drives operational efficiency * Track record of shipping products that delivered measurable business impact * Strong analytical skills with ability to quantify ROI and build business cases AI/ML Understanding: * Solid understanding of AI/ML capabilities and limitations - you don't need to be a data scientist, but you need to know what's possible * Experience working with data science and ML engineering teams * Familiarity with common AI use cases: classification, prediction, optimization, natural language processing, computer vision * Understanding of how to evaluate AI solutions for production readiness and business value Operational Excellence Mindset: * Deep curiosity about how businesses operate and where inefficiencies exist * Experience in operations, logistics, supply chain, finance, or other operational domains is a plus * Ability to quickly understand complex business processes and identify improvement opportunities * Comfort working with operational metrics: cost per unit, labor efficiency, margin analysis, etc. Stakeholder Management: * Excellent communication skills - you'll be working with executives, operations leaders, and technical teams * Ability to build consensus and drive adoption across functions that may be skeptical of change * Experience managing competing priorities and navigating organizational complexity * Track record of building trusted relationships with business stakeholders Execution & Results Orientation: * Bias toward action - you move fast, ship incrementally, and learn from feedback * Data-driven approach to decision making and measuring success * Comfortable working in ambiguous environments where you need to define strategy from scratch * Relentless focus on business outcomes over technical elegance

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. The Senior Operations Manager - ICQA will lead regional execution of Stord's network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink p Job Title: Senior Operations Manager - ICQA Reports To: Director of Inventory Control & Quality Assurance (ICQA) Location: Remote with regular travel to assigned regional fulfillment centers (East or West Region) Position Summary: The Senior Operations Manager - ICQA will lead regional execution of Stord's network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink performance, and audit adherence across multiple facilities in their assigned region. Key Responsibilities: Program Execution & Oversight * Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned region. * Ensure consistent application of SOPs, KPI tracking, and corrective action processes. * Lead deployment of ICQA tools, training matrices, and network-standard reporting. * Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy. Performance & Metrics * Own regional metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates. * Review daily/weekly data to identify trends, high-risk areas, and performance drift. * Conduct weekly reviews with site ICQA and Site Leads to drive continuous improvement and accountability. Compliance & Governance * Ensure compliance with GMP, GDP, and customer-specific quality requirements. * Support execution of CAPA, audit responses, and inventory-related escalations. * Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity. People Leadership * Directly manage and develop site-level ICQA Managers or Supervisors across the region. * Create a culture of accuracy, accountability, and proactive problem-solving. * Partner with HR and Ops Directors to forecast staffing, training, and succession planning. Continuous Improvement * Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting. * Identify opportunities for system enhancements and automation to improve audit speed and inventory accuracy. * Support root cause analysis and CAPA implementation to address errors and control gaps. Qualifications: * Bachelor's degree in Operations, Supply Chain, Business, or related field. * 5-8 years of experience in fulfillment, logistics, or warehouse operations with a focus on inventory control or quality assurance. * Proven success managing multi-site operations within a 3PL, retail, or eCommerce network. * Strong knowledge of WMS, data analysis, and continuous improvement methodologies (Lean / Six Sigma preferred). * Excellent communication, leadership, and cross-functional collaboration skills. * Willingness to travel 50 -70% to assigned regional sites.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client service needs, ensuring smooth execution of service solutions, and optimizing customer experience. By collaborating with cross-functional teams, you will drive operational efficiency, support business transformation efforts, and maintain financial accuracy. Your ability to identify growth opportunities and provide strategic insights will be essential in enhancing service outcomes and fostering long-term customer relationships. What You'll Do: Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment. Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs. Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance. Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement. Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy. Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution. Collaborate with management to identify and convert growth opportunities into tangible results. What You'll Need: Proven experience in customer experience, account management, or a related field. Strong ability to manage multiple priorities and complex service solutions in a fast-paced environment. Excellent communication and relationship-building skills to work effectively with internal and external stakeholders. Analytical mindset with attention to detail and problem-solving capabilities. Experience with financial processes, including auditing invoices and managing accounts receivable. Ability to lead customer business reviews and provide strategic recommendations. Bonus Points: Experience in Supply Chain, Warehouse Fulfillment, or Ecommerce. Familiarity with service-level agreements (SLAs) and operational metrics. Background in business transformation initiatives or process optimization. Proficiency in CRM or customer service management tools.

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. Bonus Points: * Proficiency with Microsoft Office Suite * A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field * Experience with process improvements (Lean Six Sigma and/or Kaizen)

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the Operations Manager: Stord is looking for an Operations Manager with strong communication skills and experience as a leader of leaders. This person must be able to lead others through effective decision making and demonstrate a sense of responsibility in leading a team that supports the execution of all processes and procedures related to inventory accuracy, including performing warehouse bin accuracy and maintaining inventory shrink. They possess a strong ability to utilize Order Management System and various types of material handling equipment. Our Ops Manager will lead the execution of all processes and procedures related to inventory accuracy, perform warehouse bin accuracy, maintain inventory shrink, and utilizes our Order Management System and various types of material handling equipment. Must be flexible with the ability to work overtime as needed including evenings and weekends. What You'll Do: Responsible for day to day operations for the entire fulfillment center including inbound flow, put away, outbound, B2C and B2B, and returns. Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on daily goals. Responsible for setting and maintaining all operational KPIs in the four walls - warehouse location accuracy, dock to stock, outbound SLA, Order productivity, personnel productivity Responsible for overseeing inventory accuracy and supporting quality assurance activities related to the ICQA process area, including compliance with applicable SOPs, audit readiness, and adherence to GMP standards where required Responsible for budgeting and payroll (operational P&L) Responsible for scheduling and staffing to plan Responsible for ensuring operational success during new client launches Responsible for the development and coaching of all Area Managers, Leads and associates Partner with cross functional teams including industrial engineering, solutions engineering, customer quality, and implementations Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results Address operational and personnel issues affecting functional area Perform additional duties as assigned What You'll Need: Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higher Experience leading salaried teams of 5 salaried employees or more Experience leading teams of 60 non-exempt or more Experience running and leading a highly technical operation, including automation Experience working in a 200k sq ft facility or larger Experience leading or being a direct contributor in operational startups or change management projects Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective Advanced knowledge of Excel Bachelor's Degree or relevant experience. Previous leadership experience. Possesses strong organizational and time management skills, driving tasks to completion. Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams. Able to transport up to 20 lbs. Able to perform basic mathematical calculations. Able to build solid, effective working relationships with others. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to effectively use relevant material handling equipment (i.e forklifts). Able to express ideas clearly and convey necessary information. Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels. Occasional non-standard work hours or overtime as business requires. Bonus Points: Bilingual (Spanish and English) Proficiency with Microsoft Office Suite A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field Experience with process improvements (Lean Six Sigma and/or Kaizen)