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Store associate vs sales associate and customer service

The differences between store associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a store associate has an average salary of $29,543, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a store associate include sales floor, retail store and inventory management. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Store associate vs sales associate and customer service overview

Store AssociateSales Associate And Customer Service
Yearly salary$29,543$28,654
Hourly rate$14.20$13.78
Growth rate--4%
Number of jobs495,423298,588
Job satisfaction--
Most common degreeHigh School Diploma, 35%High School Diploma, 34%
Average age4140
Years of experience-12

What does a store associate do?

A store associate is responsible for assisting customers with the products they need and recommending alternative goods that would fit their budget. Sales associates also market promotional offers and provide product descriptions to the customer. They also monitor inventories, stock supplies on the appropriate shelves, and ensure the cleanliness and orderliness of the store. Store associates also perform other administrative tasks as needed, such as creating sales reports, assisting in the counter, and helping customers on carrying their items.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Store associate vs sales associate and customer service salary

Store associates and sales associate and customer services have different pay scales, as shown below.

Store AssociateSales Associate And Customer Service
Average salary$29,543$28,654
Salary rangeBetween $24,000 And $36,000Between $21,000 And $38,000
Highest paying CityNew York, NYBellevue, WA
Highest paying stateNew YorkConnecticut
Best paying companyPro Football Hall of FameGEICO
Best paying industryRetailManufacturing

Differences between store associate and sales associate and customer service education

There are a few differences between a store associate and a sales associate and customer service in terms of educational background:

Store AssociateSales Associate And Customer Service
Most common degreeHigh School Diploma, 35%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Store associate vs sales associate and customer service demographics

Here are the differences between store associates' and sales associate and customer services' demographics:

Store AssociateSales Associate And Customer Service
Average age4140
Gender ratioMale, 48.8% Female, 51.2%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 11.1% Unknown, 5.0% Hispanic or Latino, 20.0% Asian, 6.6% White, 56.6% American Indian and Alaska Native, 0.5%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between store associate and sales associate and customer service duties and responsibilities

Store associate example responsibilities.

  • Manage the appearance of the store in conjunction with the store priorities to present a desirable image of Aldi.
  • Work on the cash register, used calculators, POS machines and mental math.
  • Ensure that all cash handling are accurate and work with Ross' point-of-sale systems.
  • Put out freight as well as restocking the stock room, carrying 50 pound boxes up ladders.
  • Operate POS register and provide exceptional customer service.
  • Regulate profit margins, payroll, loss-prevention control and inventory management.
  • Show more

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Store associate vs sales associate and customer service skills

Common store associate skills
  • Sales Floor, 25%
  • Retail Store, 12%
  • Inventory Management, 9%
  • Cleanliness, 7%
  • Math, 5%
  • Strong Customer Service, 5%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%