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Become A Store Leader

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Working As A Store Leader

  • Performing for or Working Directly with the Public
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Unpleasant/Angry People

  • $136,505

    Average Salary

What Does A Store Leader Do At Ingersoll Rand

* Include the following.
* Other duties may be assigned.
* Customer facing: 30%
* Foster a Customer-focused culture in the store.
* Drive a sense of urgency and accountability to satisfy the customer, by fully identifying customer issues and offering timely and quality solutions.
* Utilize customer feedback tools/ methods to engage associates in continuous improvement of the overall customer experience.
* Maintain constant awareness of local market pricing and product trends, collaborating with Operations Leader to develop actions to leverage opportunities for growth and addressing pressures from competition.
* Lead overall implementation of product and vendor promotions and customer events.
* Builds strong relationships with key customers.
* Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and associates as needed.
* Performs customer surveys and focus group meetings.
* Ensures portfolio for each store and showroom is kept current and incorporates local customer needs to ensure high availability of sales.
* Leadership and Winning Culture: 35%
* Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results.
* Establishes work objectives and plans and manage distribution of work among associates.
* Utilizes HR team and IR Talent Management System and processes to effectively work with associates to establish goals, manage overall performance management, and ongoing development.
* Works with Operations Leader regarding performance reviews, performance issues, recommended promotions and salary/wage increase.
* Builds a sales culture, reinforcing parts and solutions sales through coaching and training.
* Leverage sales reporting to identify opportunities for improvement.
* Establishes leadership cadence for team including communication and community events to help build engaged team.
* Role-models engaging customer-facing behaviors and customer service
* Leads recognition, informal and formal for the store including ongoing individual recognition and recognizing successes.
* Participates in different team and community involvement activities.
* Operations: 30%
* Develops and execute annual operating plans for store.
* Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance.
* Works with Operations Leader to recommend potential synergies with other SBUs for market penetration.
* Responsible for achieving store sales goals objectives.
* Conduct market price and product needs analyses and recommends new product offerings to Operations Leader.
* Manages store operations to ensure follow through, productivity and quality in standard work and processes.
* Oversee store inventory program to insure inventory levels to support customer availability, and reduce OSMI.
* Forecast requirements and provide input to SIOP process.
* Ensures compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture.
* Completes training as required, including safety training, certification and testing.
* Responsible for maintaining required daily, weekly and monthly reports.
* Responsible for cash management process including reconciliation.
* Ensures maintaining showroom appearance
* Back office: 5%
* Overall responsibility forall aspects of inventory control including replenishment, stocking, cycle counting, physical inventory, receiving, and slow moving obsolete (SMOB).
* Responsible for monitoring/auditing all product returns and warranty transaction/claim activity.
* Responsible for oversight of warehouse responsibilities including parts deliveries, stocking, and storage

What Does A Store Leader Do At Eileen Fisher

* Assist Store Leader with inventory, expense control and ongoing daily operations, communications and procedures of a retail store.
* Collaborate with Store Leader to motivate, direct and facilitate associate recruitment, training and development with an emphasis on nurturing talent and growth.
* Effectively communicate (oral and written) information and ideas with store leader, associates, and customers.
* Assist Store Leader with store merchandising and visual presentation with willingness to experiment and be open and explore all possibilities.
* Commitment to broadening our customer base.
* Embrace technology and be open to new learnings.
* Partner with Store Leader to create local partnerships through hosting special events to establish and maintain a strong community connection.
* Ensure and contribute to a safe and clean store environment.
* Assume Store Leader's responsibilities when Store Leader is unable to fulfill his/her duties

What Does A Store Leader Do At SM-Recruitment and Placement Solutions

* Manages/Trains/Motivates a team of store ops reps to execute shopping tasks (pick/pay/pack) during business hours.
* Manages performance through metrics and develop operational improvements to optimize site rep efficiency.
* Develops creative ways to make the job FUN and interesting for site ops reps.
* Works closely with site Managers/Employees, Google Product Management, and Engineering for ongoing product development.
* Works with the design team to implement operational processes for newly designed system components and processes.
* Works closely with Google sales team to manage long term relationships with merchants at the site level.
* Works directly with retail site managers to integrate operations processes, troubleshoot issues, report feedback to the Google sales team.
* Work with cross--functional team to troubleshoot non--technical account management issues (payments, feeds, policies).
* Work with the Field Operations Lead to manage assets for site ops

What Does A Store Leader Do At Gamestop

* Embrace creative thinking and exploration of new ideas and initiatives.
* o Think and act deliberately in creative ways that grow the business and exceed customer expectations by developing new strategic initiatives that shape the long term focus of the business.
* Selling Passion: Enjoy active selling, including exploring and creating customer needs and closing the sale.
* Demonstrate a passion for the customer and exceeding goals.
* o Provide world-class customer service: promptly greet customers, respond to and handle customer concerns quickly, effectively and courteously; align customer passions with ThinkGeek products which exceeds the needs of the customer; recommend additional items as appropriate; and ensure every customer is thanked for shopping at ThinkGeek; ensure all store associates consistently provide world-class customer service.
* GEEKOUT Selling Focus: Drive sales and customer loyalty by creating complete, lasting customer solutions.
* Demonstrate unique interest in every customer.
* Ask questions and makes recommendations in order identify and celebrate the customer’s inner Geek.
* o Ensure the use of GEEKOUT Selling techniques to align customer needs with ThinkGeek products, the recommendation of additional items as appropriate, and ensure every customer is thanked for shopping at ThinkGeek.
* o Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.
* Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback.
* Actively seek opportunities to contribute at a higher level of service to the business, the customers, and others on their team.
* o Recruit, hire, assess, develop, and retain people committed to outstanding customer service.
* o Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
* o Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
* o Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
* o Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.
* Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.
* o Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.
* o Communicate clearly and regularly with store specialists, other Supreme Geeks, the store support center, and the General Manager to ensure that all ThinkGeek store initiatives are implemented according to plan.
* o Protect company assets through effective inventory control and loss prevention practices.
* o Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
* o Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
* o Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the General Manager
* RELATED COMPETENCIES
* Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals
* Building Customer Loyalty – Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty
* Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
* Driving for Results
* Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
* Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

What Does A Store Leader Do At Kate Spade & Company

* client & service expert:
* oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade
* development of business driving initiatives that build a repeat business or that attracts a new customer
* ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
* ensure team is compliant will all clientele standards and thank you note policy
* ensure all associates complete the sales training program
* model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales
* leadership presence/steward of talent:
* achieve financial success through improvement of measurable statistics that positively impact the store performance
* hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade brand to our customers
* provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback
* perform annual performance evaluations with quarterly review of employee goals
* network and create positive relationships in the community that result in business generation, awareness of the kate spade brand and builds a bench strength of qualified candidates to fill key open positions
* attend, on average, two annual company management meetings
* building brand equity:
* understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
* ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times
* analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DM
* communicate to DM customer feedback and quality issues in order to improve customer service and sales
* operational excellence:
* perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
* conduct regular store meetings to ensure accurate and consistent communication with employees
* maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business
* supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory
* oversee loss prevention policies and procedure to be 100% compliant

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Store Leader Career Paths

Store Leader
Area Manager Operations Manager General Manager
Center Manager
6 Yearsyrs
Security Officer Dispatcher Warehouse Manager
Distribution Manager
7 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
District Manager
7 Yearsyrs
Security Officer Night Auditor Assistant General Manager
Food And Beverage Manager
5 Yearsyrs
Operations Manager General Manager
Food Service Director
9 Yearsyrs
Grocery Manager Co-Manager Restaurant General Manager
Food Service Manager
5 Yearsyrs
Sales Consultant Sales Manager
General Manager
7 Yearsyrs
Store Manager General Manager
General Manager In Training
6 Yearsyrs
Merchandiser Account Manager Sales Manager
General Sales Manager
8 Yearsyrs
Recruiter Procurement Agent Inventory Analyst
Inventory Control Manager
6 Yearsyrs
Human Resources Coordinator Recruiter Security Officer
Loss Prevention Manager
5 Yearsyrs
Area Manager Sales Manager
Market Manager
7 Yearsyrs
Human Resources Coordinator Specialist Merchandiser
Merchandising Manager
5 Yearsyrs
Merchandiser Security Officer Account Manager
Regional Manager
8 Yearsyrs
Store Manager Operations Manager General Manager
Restaurant General Manager
5 Yearsyrs
Technician Sales Consultant Sales Manager
Sales And Operations Manager
7 Yearsyrs
Grocery Manager Delivery Driver Warehouse Lead
Shipping Manager
5 Yearsyrs
Recruiter Training Manager Store Manager
Store Director
7 Yearsyrs
Operations Manager Branch Manager Account Executive
Territory Sales Manager
7 Yearsyrs
Technician Registered Nurse Staff Nurse
Unit Manager
6 Yearsyrs
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Do you work as a Store Leader?

Help others decide if this is a good career for them

Average Length of Employment
Store Manager 4.2 years
Store Team Leader 3.7 years
Associate Manager 3.0 years
Store Leader 3.0 years
Co-Manager 2.9 years
Sales Leader 2.1 years
Store Assistant 2.0 years
Top Careers Before Store Leader
Cashier 7.3%
Manager 5.1%
Internship 3.5%
Supervisor 3.1%
Teller 2.8%
Server 2.4%
Associate 1.9%
Top Careers After Store Leader
Manager 4.8%
Cashier 3.9%
Teller 2.7%
Supervisor 2.2%
Internship 2.1%
Server 2.1%

Do you work as a Store Leader?

Store Leader Demographics

Gender

Female

54.8%

Male

43.4%

Unknown

1.7%
Ethnicity

White

62.6%

Hispanic or Latino

16.7%

Black or African American

10.4%

Asian

7.0%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

55.8%

French

5.3%

Italian

5.3%

Chinese

4.2%

Cantonese

4.2%

Mandarin

4.2%

Vietnamese

3.2%

Portuguese

2.1%

Hebrew

2.1%

German

2.1%

Polish

2.1%

Swahili

1.1%

Urdu

1.1%

Japanese

1.1%

Aramaic

1.1%

Tahitian

1.1%

Gujarati

1.1%

Persian

1.1%

Hindi

1.1%

Korean

1.1%
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Store Leader Education

Schools

University of Phoenix

19.4%

Michigan State University

5.8%

Kirkwood Community College

5.8%

Kaplan University

5.2%

San Francisco State University

4.5%

Southeastern Louisiana University

4.5%

University of Florida

4.5%

Southern New Hampshire University

4.5%

Central Washington University

4.5%

Sam Houston State University

4.5%

University of Northern Iowa

3.9%

Ohio State University

3.9%

University of Texas at Austin

3.9%

American InterContinental University

3.9%

Montclair State University

3.9%

Liberty University

3.9%

Saint Cloud State University

3.9%

Minnesota State University - Mankato

3.2%

Ashford University

3.2%

University of Iowa

3.2%
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Majors

Business

37.1%

Communication

5.5%

Criminal Justice

5.4%

Management

4.8%

Marketing

4.7%

Psychology

4.4%

Accounting

4.2%

General Studies

4.1%

Education

4.1%

Health Care Administration

2.9%

Computer Science

2.6%

Human Resources Management

2.5%

Kinesiology

2.3%

Specialized Sales And Merchandising

2.3%

Finance

2.3%

Graphic Design

2.3%

Liberal Arts

2.2%

Political Science

2.1%

Medical Assisting Services

2.1%

Fine Arts

2.0%
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Degrees

Bachelors

43.9%

Other

31.0%

Associate

13.6%

Masters

6.4%

Certificate

3.3%

Diploma

1.0%

Doctorate

0.5%

License

0.3%
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How Would You Rate The Salary Of a Store Leader?

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Top Skills for A Store Leader

  1. Customer Service
  2. New Merchandise
  3. Store Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Tightened operational controls to achieve above average audit results, and deliver extraordinary customer service.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about upcoming events.
  • Performed closing store procedures to include cashing down all register drawers, bank deposit preparation and the safe balancing.
  • Serve as HR administrator by leading new hire training, recruiting, benefits/payroll, and leave of absence processes.
  • Provided service to customers, stocked shelves, handled bank deposits, process monthly data sheets, inventory, order fills

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Top Store Leader Employers

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