Top Store Leader Skills

Below we've compiled a list of the most important skills for a Store Leader. We ranked the top skills based on the percentage of Store Leader resumes they appeared on. For example, 20.4% of Store Leader resumes contained Customer Service as a skill. Let's find out what skills a Store Leader actually needs in order to be successful in the workplace.

The six most common skills found on Store Leader resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Store Leader jobs:
  • Exemplified the exceptional customer service delivery for which Ralph Lauren is internationally renowned in all interactions with their clients.
  • Cited for excellence in interpersonal communications, customer service, teamwork, flexibility and reliability with Smiles Leader Award.
  • Delivered excellent customer service by assisting customers in locating the desired merchandise or bringing in the items requested.
  • Provide timely and accurate information along with quality customer service through telephone communication to customers and agents.
  • Exemplified second-to-none Customer Service delivery for which Disney is nationally renowned in all interactions with customers.
  • Facilitated sales interactions and customer service requirements; report of daily sales activities and inventory stock.
  • Demonstrated strong leadership abilities, superior performance, and continuously maintained a strong customer service focus.
  • Tightened operational controls to achieve above average audit results, and deliver extraordinary customer service.
  • Provided excellent department customer service through rectifying complaints, exchanging merchandise and answering questions.
  • Created an environment of driving results and creating ownership through delivering exceptional customer service.
  • Adhered to all customer service standards and procedures and consistently delivered complete customer satisfaction.
  • Execute operational expectations and exceptional customer service skills to ensure smooth run of business.
  • Managed employee relations and food preparation; effectively drove sales through premier customer service
  • Focused on customer satisfaction as the Customer Service Leader and decreased customer dissatisfaction.
  • Established friendly yet professional atmosphere that promoted attentive customer service and effective teamwork.
  • Key responsibilities are cash management, customer service, maintain store condition and inventory
  • Provided exceptional customer service including promptly attending to customer s communications.
  • Received six Ovation Awards associated with customer service and operational excellence.
  • Received award for overall achievement and outstanding performance in customer service.
  • Delivered excellent customer service, helping customers meet their shopping objectives.

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2. Retail Store

high Demand
Here's how Retail Store is used in Store Leader jobs:
  • Devised an innovative strategy that enabled retail stores to utilize consumer relationships to penetrate major organizations.
  • Recruited specifically to be the first Store Leader in the country for the ThinkGeek branded brick & mortar retail stores.
  • Communicated directly with Retail Store Managers to integrate operations, processes, troubleshoot issues, and report back to management.
  • Partnered with Sprint and independent retail store to conduct sales calls and present business solutions to key decision makers.
  • Lead the day-to-day operations of a retail store including food production, financial reporting, inventory and shelf audits.
  • Provided vision and leadership to a $40 million retail store with seven managers, and 150 employees.
  • Managed 5 subordinate technicians as well as all aspects of the tech bench in a retail store.
  • Supervised a top performing support team in one of Apple s highly successful Apple Retail Stores.
  • Develop innovative sales strategies and lead 50+ Direct and Indirect Retail Stores in implementing marketing initiatives.
  • Lead team of 3 in a retail store environment & reported to regional manager often.
  • Managed a retail store by assisting coworkers, unloading truck deliveries and general store maintenance.
  • Cross functional, rotated to other retail stores inside project based on business needs.
  • Store Leader manages all the 100+ direct reports within the retail store.
  • Assist store manager with day to day operations of retail store.
  • Coordinate and host weekly job fairs for approximately 15 retail stores.
  • Pet supplies plus is a pet specialty retail store.
  • Coordinated and directed order fulfillment for 48 retail stores ensuring accuracy and achievement of critical timeframes.
  • Worked directly with retail store managers to integrate operations processes, troubleshoot issues and reported feedback to my team.
  • Store leader of multi million dollar retail store.
  • Repair and alterations for in house contract for the retail stores Lululemon Athletica, Eileen Fisher and Aritzia.

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3. Sales Floor

high Demand
Here's how Sales Floor is used in Store Leader jobs:
  • Performed sales floor planning and strategic merchandise execution.
  • Merchandised clothing and accessories on the sales floor while following the companies set plans and encouraged changes due to store needs.
  • Promote and encourage customer service on the sales floor and ensure it is the main priority of the sales team.
  • Developed and launched a manager to sales floor engagement model throughout the territory that led to company leading conversion rates.
  • Oversee shop activity including but not limited too: product availability on sales floor, overall store appearance and merchandising.
  • Create daily set list that includes employee placement on sales floor, employee shifts and breaks, and KPI goals.
  • Lead associates in the achievement of management directives; served as eyes and ears of management on the sales floor.
  • Manage the sales floor by continually rotating and stocking merchandise, building displays and eliminating potential out of stocks.
  • Accept goods on pawn, accept payments, disperse cash-including bank deposits, prepare items for the sales floor.
  • Supervised a team of up to 20 employees ensuring proper replenishment of stock and maintenance of the sales floor.
  • Supervised staff, processed merchandise and donations, stocked inventory on sales floor, and performed general customer service.
  • Assist with inventory, displays, placement of stock on sales floor, and ensure safe working environment.
  • Improved customer service scores 20 points by sharing common vision and leading by example on the sales floor.
  • Received and prepared shipments, and other back of house responsibilities including keeping the sales floor stocked.
  • Reorganized the sales floor to meet company demands such as marketing shifts and launch promotions.
  • Ensured store stayed compliant with all corporate requests including reorganization of sales floor as needed.
  • Coach and train sales associates on selling and maintaining a clean and safe sales floor.
  • Organize, clean department stock room sales floor, recycle boxes utilizing baler- compactor system.
  • Maintain organization of products, ensure new products are displayed on sales floor.
  • Worked on sales floor, at cash register and in stockroom.

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4. New Merchandise

high Demand
Here's how New Merchandise is used in Store Leader jobs:
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about upcoming events.
  • Ensured that shelves were restocked and coolers were filled with new merchandise.
  • Cashier, Customer Service, Inventory Merchandise, Organize new merchandise, reviewed reports to identify what sells well.
  • Maintained showroom goals by providing our existing customers knowledge of new merchandise and upcoming sales promotions to maximize customer satisfaction.
  • Performed inventory control functions, including reviewing incoming invoices to ensure accuracy of shipment and managed stocking of new merchandise.
  • Selected and order new merchandise, liquidated overstocked items and recommended policies designed to maximize profits.

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5. Store Procedures

high Demand
Here's how Store Procedures is used in Store Leader jobs:
  • Assist management in all aspects of the store through my knowledge of store procedures.
  • Used store procedures to exceed sales, profit, and shrink goals.
  • Lead in opening and closing store procedures.
  • execute sales change merchandising and store procedures
  • Conducted store open and closing procedures (included cash handling) Organized daily inventory Trained sales associates on store procedures
  • Recommended improvements to store procedures.

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6. Sales Goals

high Demand
Here's how Sales Goals is used in Store Leader jobs:
  • Maintained visual merchandising and inventory management and contributed to meeting set sales goals.
  • Conceptualized merchandise presentation for top sale potential effectively leading store team to exceed sales goals by $10 - 15k daily.
  • Coordinated the work of employees to ensure the smooth operation of the store as well the achievement of daily sales goals.
  • Manage and hit sales quotas per given month as a store, as well as my own personal sales goals.
  • Stay available for all store associates to ask questions to help with all sales goals and policy questions 2.
  • Work alongside Store Manager and Department Managers, managing, training, meeting sales goals and leading the staff.
  • Maintained sales goals and store aesthetics during 400 hour weekly labor reduction over a period of eight years.
  • Developed and executed plans that helped store reach sales goals for both total units and gross profit margin.
  • Assist guests with all level of questions, promote sales to meet sales goals weekly and monthly.
  • Planned stores sales goals for each unit, achieving company goal by 2% to LY plan.
  • Assisted with creating work schedules, establishing a record of meeting and often succeeding company sales goals.
  • Assisted in planning for the day, setting and meeting sales goals, monitoring staff productivity.
  • Developed and trained associates on effective customer service and sales techniques to meet monthly sales goals.
  • Helped maintain positive morale for cast members and helped them achieve their assigned sales goals.
  • Coach crew members to ensure that daily sales goals and service requirements are being met.
  • Meet or exceed sales goals on hourly, daily, weekly, and monthly basis.
  • Created action plans for new product releases and delivered marketing strategies for meeting sales goals.
  • Reported sales numbers and adjusted sales techniques in order to achieve company sales goals.
  • Reached sales goals at over 433% for both new customers and contract renewals.
  • Created and implemented sales goals for all employees as well as employee schedules.

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7. Payroll Policies

high Demand
Here's how Payroll Policies is used in Store Leader jobs:
  • Determined staff promotions and demotions, and terminated employees when necessary Handled weekly schedules according to payroll policies.
  • Determined staff promotions and demotions, and terminated employees when necessary by company standards Completed weekly schedules according to payroll policies.
  • Completed weekly schedules according to payroll policies Calculated and ordered new inventory to replenish merchandise as per allotted budget.
  • Completed weekly payroll according to payroll policies, incorporating allotted payroll budget.
  • Maintained weekly schedules according to company payroll policies.
  • Validated schedules according to payroll policies.

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8. Loss Prevention

high Demand
Here's how Loss Prevention is used in Store Leader jobs:
  • Tasked with auditing daily financial paperwork and organizing Loss Prevention plans.
  • Implemented company strategies through merchandising, product inventory and loss prevention.
  • Conducted loss prevention investigations as needed.
  • Managed jewelry store, inventory and it's employees; cashier; loss prevention; changed store displays; rotated stock
  • Implemented loss prevention techniques to limit losses internally and externally, which lowered shrink levels to below the company expectation.
  • Followed all loss prevention rules consistently and successfully reduces shrinkage in store to less than 2% in annual auditing.
  • Lead the store team to top audits in Food Safety and Loss Prevention by executing the Kroger programs.
  • Create focus around loss prevention policies and behaviors in order to protect the company's inventory and assets.
  • Maintain operations including but limited to inventory, daily paperwork, schedules, and loss prevention.
  • Support loss prevention efforts by maintaining a presence in the store and providing excellent customer service.
  • Conducted various training sessions including: customer service, register operations, and loss prevention.
  • Trained and developed all newly hired Loss Prevention Agents on all store policies and procedures.
  • Open and close the store including handing of all cash, inventory and loss prevention.
  • Processed payroll, scheduling, head of loss prevention and safety at my location.
  • Worked closely with loss prevention on safety issues, shortages and internal issues.
  • Participated in loss prevention in the store by following different polices and procedures.
  • Oversee loss prevention policies and procedures to be 100% compliant.
  • Stock ordering, merchandising, loss prevention, and training.
  • Provide loss prevention activities at the store level.
  • Worked with store Loss Prevention to prevent Shrinkage.

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9. Food Safety

high Demand
Here's how Food Safety is used in Store Leader jobs:
  • Chaired the store safety committee overseeing: food safety, OSHA compliance, and fuel safety.
  • Make sure My staff is trained in sanitation and all current laws regarding Food Safety.
  • Ensured that quality standards for food safety and customer service were being adhered to.
  • Certified by the National Registry of Food Safety Professionals.
  • Manage safety, including food safety.
  • Implemented food safety and sanitation programs.

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10. Inventory Control

high Demand
Here's how Inventory Control is used in Store Leader jobs:
  • Utilized Inventory Control/Purchasing Ordering Systems to complete requisitions and purchase orders, generating approval and authorization procedures.
  • Oversee inventory control in verification of daily shipments in comparison to receiving invoice.
  • Maintained inventory control levels in areas of product replenishment and restocks.
  • Supervised stock team and assisted monitoring inventory control procedures.
  • Monitored inventory control and shrink.
  • Lead staff of a 1.8 million dollar store, Payroll management, Inventory control, Coaching staff on all new promotions.
  • Led four Supervisors, three Inventory Controllers and over 15 employees to meet and exceed goals and company set quota targets.
  • Assist with inventory control by scanning in new boxes of merchandise and participating in several whole store inventories.
  • Maintained associates morale throughout the day while also achieving store goals for sales, profit and inventory control.
  • Handle all merchandising, inventory control, maintenance and company standard consistently to enhance the brand.
  • Inventory control of perishable food items daily with weekly forecast and ordering of stock.
  • Result-oriented, maximize profits, control expenses, inventory control, and merchandising.
  • Maintained inventory control and reduced shrinkage by 1.7% or $69,000 in 2014
  • Led team building activities and implemented inventory control procedures to reduce shrink.
  • Inventory control to help reduce cost and negative impact to our store.
  • Assist in inventory control, shrink control and waste control.
  • Inventory control and order product.
  • Inventory controlled, cash handled.
  • Selected Contributions: Successfully improve replenishment levels and strive to enhance inventory control strategies.
  • Assist with daily paperwork, co-worker recruitment, training and supervision, merchandising, andinventory control.

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11. Bank Deposits

high Demand
Here's how Bank Deposits is used in Store Leader jobs:
  • Perform daily managerial tasks including employee scheduling, store paperwork, handling ordering and receiving and bank deposits.
  • Cash Office Lead (counted out registers and made bank deposits).
  • Balance daily financial records and create bank deposits.
  • Balanced cash registers on each shift/Prepared bank deposits.
  • Bank deposits and drawer auditing.
  • Reconcile all bank deposits and change orders to ensure compliance to all policies.
  • Manage money for bank deposits Train all new employees Customer Service Rep cook Food Handler certified

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12. Company Standards

high Demand
Here's how Company Standards is used in Store Leader jobs:
  • Maintain proper inventory controls, and facilitate inventory transactions in accordance with company standards
  • Retrained the entire staff to company standards as instructed by the district manager due to prior management's lack of leadership.
  • Converted both locations off our Intensive Care Program, high shrink, to well under company standards.
  • Mentor and train game advisers and senior game advisers to perform to company standards and policies.
  • Hired, trained and developed talent to ensure that company standards for excellence were being met.
  • Implemented P/R and PnL controls to bring store into compliance with company standards.
  • Deliver company standards of all merchandise presentations, sizing, signage and displays.
  • Executed company standards to ensure consistency in customer experience from store to store.
  • Conducted daily inventory check on GSX supplies and equipment to company standards.
  • Assure all employees are adhering to company standards at all times.
  • Involved with all aspects of presentation and company standards.
  • Update store's marketing in accordance to company standards.
  • Keep warehouse and back stock organized to company standards.
  • Maintained company standards in a high-stress work environment.
  • Execute all initiatives per Company Standards.
  • Set up sales to company standards.
  • Condition shelves to company standards.
  • Key Accomplishments: Motivated and led poorly performing staff to achieve profitability within two years, exceeding company standards and expectations.
  • Insure that inventory is documented, accounted for and binned per company standards, regulations and policy.
  • Trained, hired and developed a new staff to exceed company standards.

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13. Daily Operations

high Demand
Here's how Daily Operations is used in Store Leader jobs:
  • Oversee daily operations including customer service, marketing and promotional strategies and employee training and supervision.
  • Provided accurate, and timely feedback to upper management on daily operations.
  • Handle a variety of human resource topics within daily operations
  • Watched over daily operations of entire facility.
  • Oversee all aspects of daily sales and profitability for copy and print center while assisting upper management in daily operations.
  • Helped in the development of daily operations, the DIRECT coaching model, and basic sales floor etiquette.
  • Maintain store daily operations and personnel policies and procedures by creating divisions of responsibilities among my team.
  • Directed the daily operations of 2 retail establishments, simultaneously, servicing over 17,000 customers per week.
  • Managed daily operations of sales, customer satisfaction, scheduling, recruiting, training, and coaching.
  • Manage daily operations of the Street cart including, prepping, creating, cooking, and serving.
  • Supervised administrative functions, merchandising, customer care issues, billing, merchandising, and daily operations.
  • Led a team of Cast Members to ensure efficient daily operations of The Disney Hotel Stores.
  • Led a team of 110+ and managed daily operations of a $60M retail establishment.
  • Assist Manager in all daily operations of the store and respond to customer concerns.
  • Supervised daily operations within the store while maintaining a high standard of customer service.
  • Manage the daily operations of a Radio Shack CoolThings Store.
  • Get GoResponsible for running team and store daily operations.
  • Managed daily operations of a $2.5 million company.
  • Managed 7 employees to ensure successful daily operations.
  • Oversee daily operations of $3.5 million business.

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14. Product Knowledge

high Demand
Here's how Product Knowledge is used in Store Leader jobs:
  • Supported management team to maximize productivity through product knowledge.
  • Provided outstanding customer service by utilizing product knowledge.
  • Provide customer service with product knowledge and availability.
  • Achieved Develop Talent Manager status which consisted of hiring, training, and ongoing education, coaching, and product knowledge.
  • Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product.
  • Supported management team to maximize productivity through product knowledge, customer service, and meeting key store initiatives.
  • Shared product knowledge with customers while making personal recommendations and sharing knowledge about the make of shoe.
  • Aided in developing team members through coaching, sharing product knowledge and setting customer service expectations.
  • Ensured teams had an advanced understanding of product knowledge and facilitate additional training as needed.
  • Utilize my extensive knowledge of sales techniques and unique product knowledge to drive sales.
  • Facilitated training for company policy, procedures, product knowledge and customer service.
  • Trained/coached employees in areas of customer service, salesmanship, and product knowledge.
  • Learned, referenced and applied product knowledge information to better help customers.
  • Served as a product knowledge resource for consumers and employees.
  • Improved inventory turn over through creative display and product knowledge.
  • Demonstrated product knowledge while matching products with customers health needs.
  • Trained in product knowledge, visual merchandising and store presentation.
  • Master and teach product knowledge and brand design inspiration.
  • Tested new games to improve product knowledge and expertise.
  • Shared extensive product knowledge with guests for successful sales.

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15. POS

average Demand
Here's how POS is used in Store Leader jobs:
  • Developed General Manager into Area Director and trained/transitioned another Area Director into position after hiring.
  • Possess the required determination to improve performance With utmost Sense of obligation and carefulness.
  • Created a friendly positive impression at check out and educated customer regarding promotional sales.
  • Strengthen customer service programs through an emphasis on positive interactions and issue resolution.
  • Facilitated monthly staff meetings to develop strategies that would positively influence workplace relationships.
  • Managed store revenue, including cash handling, deposit reconciliation and delivery
  • Managed cash deposits, reporting all overages/shortages to corporate office/banking.
  • Maintained positive relationships with partners to ensure efficient service.
  • Maintained, encouraged and possess ownership mentality.
  • Converted two retail locations to positive compensation.
  • Required the highest standards of customer service while also making sure that sales reps felt supported at the highest possible level.
  • Handled money for opening and closing procedures, with customers at the register and delivery of daily deposits to the bank.
  • Provided service to customers, stocked shelves, handled bank deposits, process monthly data sheets, inventory, order fills
  • Establish and maintained a strong positive business relationship with Target Retail Store Manager, Employee, Vendors and Target Guests.
  • Hired and trained two sales associates to manager positions within a year to ensure optimal growth, leadership and revenues.
  • Support the manager in ensuring all policies and programs are communicated and carried out in a positive and timely manner.
  • Assured that the Store is always maintained in an amicable condition fostering a strong sales environment and positive customer experience.
  • Create a positive rapport with our customers to gain their trust and right fit them with the best solution.
  • Respond positively, professionally and fairly to guest requests, concerns and complaints and ensures co-workers do the same.
  • Devised KPI-driven improvement plans, posted results for store team consumption, held team accountable, and celebrated results.

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16. Company Policies

average Demand
Here's how Company Policies is used in Store Leader jobs:
  • Uphold and monitor compliance to company policies and procedures -maintain operational excellence.
  • Communicated merchandising initiatives to vendors and insured their adherence to company policies.
  • Completed accurate paperwork and transaction according to company policies and procedures.
  • Assist in communicating department and company policies to associates.
  • Train Managers-In-Training on company policies and procedures.
  • Enforce store/company policies and procedures.
  • Maintained compliance with company policies and procedures which includes among other things, cash management, and product inventory control.
  • Assist the Store Leader with training store associates of their job responsibilities, including company policies procedures/guidelines.
  • Keep other sales reps informed of company policies and accountable for store numbers and appearance.
  • Adhere to company policies and ensure they are implemented within the team.
  • Led by example by following and implementing all company policies and initiatives.
  • Display expert knowledge of product, company policies and store strategies.
  • Interpret and apply concepts based on company policies and procedures.
  • Plan and conduct an effective program to meet personal and storewide goals as set forth via company policies.
  • Trained new hires on company policies, procedures, and expectations.

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17. Customer Complaints

average Demand
Here's how Customer Complaints is used in Store Leader jobs:
  • Handle all customer complaints and escalations, providing extraordinary customer service.
  • Resolve customer complaints by using the resolution process of Acknowledge, Apologize, Ask, Act, Accept, and Advise.
  • Trained New employees, prepared and took orders, processed transactions, checked in grocery trucks, handled customer complaints
  • Supervised the shift worked, handled customer complaints, delegated work force and training new employees.
  • Handled customer complaints in an effective and friendly manner when store manager was away.
  • Decreased the amount of customer complaints that is closely monitored monthly.
  • Handled customer complaints to maintain great customer service experience.
  • Handle customer complaints and resolving issues.
  • Supervised, directed and trained associates Provided magnificent customer service and resolved customer complaints.
  • Take complaints and try to fix and satisfy customer complaints Assist with filling out applications where needed and approving them.
  • Addressed poor performance and conflict with employees in a professional manner, as well as assisted with customer complaints.
  • Work with all vendors to follow policy Handle all customer complaints
  • Customize insurance policies to fit customers Schedule and maintain appointments Resolve customer complaints via email, phone, etc.
  • Train incoming staff members Resolve customer complaints Customer service Managerial duties Reconcile cash drawers Conduct interviews

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18. Human Resources

average Demand
Here's how Human Resources is used in Store Leader jobs:
  • Act as shop Liaison between: Shop, Store Manager, Purchasing Manager, Company Accountant/Human Resources.
  • Assisted the Human Resources department with new employee training and orientation.
  • Formed and maintained professional relationships with Human Resources, Inventory Department,Accounting, and founder of the company.
  • Selected Achievements: Began with company in late 2005 as a Human Resources Coordinator.
  • Store Operations-Training and Development-Financials-Loss Prevention-Risk Management-Human Resources
  • Recruited, interviewed and hired top-performing employees and supported human resources functions including schedule formulation, staff communication and training facilitation.

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19. Inventory Management

average Demand
Here's how Inventory Management is used in Store Leader jobs:
  • Inventory Management* Cash Management* Coaching and Training Customer Service Associates* Conduct monthly one on ones in timely manner.
  • Complete accounting, inventory management, payroll and auditing duties timely and efficiently.
  • Lead stores through inventory management of each location including store merchandising.
  • Perform inventory management tasks to maximize sales and customer satisfaction.
  • Handled scheduling of staff and inventory management.
  • Lead the district through inventory management (WISE) changes by traveling throughout the district to assure compliance in all stores.
  • Directed and supervised employees involved in inventory management, cash management, and caring for live pets in the store.
  • Freight & inventory management, high level leadership to engage and drive team to perform to company expectations.
  • Trained and managed associate teams in sales, customer service, merchandising, and inventory management.
  • Conducted Inventory Management including tracking and processing of inbound and outbound shipment, supplies, and defective products.
  • Provide customer service Operate cash register Inventory receiving and stocking Inventory management and rotation Daily safe and cashier audits

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20. Guest Satisfaction

average Demand
Here's how Guest Satisfaction is used in Store Leader jobs:
  • Trained Sales staff and managers in five struggling stores, and contributed to significant improvements in guest satisfaction and sales.
  • Trained Cast Members in 3 stores and contributed to significant improvements in guest satisfaction and sales.
  • Provided team with guidance, motivation, and discipline to consistently achieve sales and guest satisfaction.
  • Service Award: Received "Service Matters Champion" award for outstanding guest satisfaction in 2016.
  • Implemented systems that optimized team productivity and guest satisfaction while reducing controllable costs and increasing bottom line performance.
  • Achieved #2 ranking in NE region in top guest satisfaction scores exceeding company benchmark of 75% by 2%.

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21. Apple

average Demand
Here's how Apple is used in Store Leader jobs:
  • Realigned store team with Apple service expectations, improving customer satisfaction in sales/technical services.
  • Acquired knowledge of all roles in Apple stores to understand what inspires, recruits, leads and develops our internal talent.
  • Created a store environment that aligns with the Apple culture and Credo, using NPP feedback to address employee concerns.
  • Supplied answers to other Apple Store employees' software and hardware questions to help provide the ultimate customer experience.
  • Manage and maintain world class standards through visual presentation, overall cleanliness and organization to support the Apple Brand.
  • Worked as an Associate throughout the Apple Store mastering all sections of retail business through hands-on experience and leadership.
  • Store leader for a multifaceted technology retail brand that is now the largest Apple Specialist in North America.
  • Trained new store management personnel within our region on the fundamentals of leading Apple s retail service business.
  • Led training and observation for launch of Apple initiative that resulted in lower wait time for customers.!
  • Selected by Senior Executives for three consecutive years to mentor future managers for the Apple Store Leader Program.
  • Execute customer friendly environment strategies, support Apple campus with team members and labor for company projects.
  • Assisted in orchestrating multiple teams for highly anticipated Apple product launches with customer demand over 500.
  • Provided support and repair of Apple hardware and software at the Genius Bar.
  • Educated on the level of detail in Apple's complex visual merchandising standards.
  • Reengaged store team to Apple culture, significantly improving employee satisfaction scores.
  • Established foundations to be a top tier leader within Apple Retail.
  • Create Apple culture through hiring and developing a customer sales environment.
  • Maintained current certifications for repairing Apple products through annual testing.
  • Associate for Retail Corporate division of Apple Inc..
  • Launched Apple Retail in South Texas.

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22. New Associates

average Demand
Here's how New Associates is used in Store Leader jobs:
  • Wholesale and retail sales, trained new associates, performed administrative duties, maintain store displays/inventory, and deliver products.
  • Train new associates on the merchandise/replenishment systems, such as prepping, running, pulling transfers and processing shipment.
  • Assisted customers with beauty supply needs; managed daily store operations; trained and coached new associates.
  • Supported, train, and developed new associates in customer service techniques and sales strategy.
  • Led the training and mentoring of new associates for all product and accessory sales.
  • Train new associates and guide them in everything that pertained to the job.
  • Provided guidance to new associates as well as current associates.
  • Worked with multiple managers to train and hire new associates.
  • Trained new associates on products, processes and priorities.
  • Ensured that new associates received proper training and supervision.
  • Coach new associates to reach company goals.
  • Store Manager * Opened a new store location in Lancaster recruiting and training 30 new associates.
  • Counted cash drawers Sales coaching associates Train new associates Front end customer service Lead.

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23. Conference Calls

average Demand
Here's how Conference Calls is used in Store Leader jobs:
  • Lead Partner for training district on new initiatives, including leading weekly conference calls to ensure company expectations were being met.
  • Organized and lead weekly ASLP conference calls to expand teamwork, innovation, and results as a market.
  • Propose ideas to district leader and fellow managers to increase sales and profit during weekly conference calls.
  • Lead weekly in-store meetings with all Executive Team Leaders and participated in weekly district conference calls.
  • Participated in conference calls with Senior Vice President of Store Operations, Regional and District Managers.
  • Completed office including filing, computer work, and conference calls on a regular basis.
  • Hold weekly conference calls to talk about best practices for sourcing candidate's.
  • Assist in relaying information to my district via weekly conference calls.
  • Lead district and region conference calls and workshops for Visual Merchandising.
  • Organize and facilitate district-wide conference calls and meetings with District Manager Oversee district in District Manager's absence
  • Lead conference calls, travel to other stores to help train new hires or set floorsets.

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24. Cycle Counts

average Demand
Here's how Cycle Counts is used in Store Leader jobs:
  • Inventory returns, stock replenishments, cycle counts for store audits.
  • Performed inventory cycle counts daily and physical inventory annually.
  • Manage significant merchandising program daily, cycle counts, auto-replenishment.
  • Manage store inventory precisely through daily cycle counts and inventory guidelines.
  • Scheduled, analyzed, audited, booked, and approved inventory cycle counts.
  • Initiated inventory periodic cycle counts to efficiently minimize annual write-off by more than 20%.

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25. Entire Store

average Demand
Here's how Entire Store is used in Store Leader jobs:
  • Scheduled entire store of 80 team members before the store was open, while they were training in seven different locations.
  • Performed as Manager on Duty for the entire store for opening and closing shifts.
  • Implemented and oversaw entire store remodel in conjunction with home office and contractors.
  • Merchandised entire store from monthly marketing guide.
  • Worked to remerchandise the entire store on three seperate occassions.
  • Developed strategic partnership to implement regional print-in-field program across entire store chain.

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26. Weekly Schedules

average Demand
Here's how Weekly Schedules is used in Store Leader jobs:
  • Write and adjust weekly schedules to accommodate sales performance and operational tasks.
  • Developed weekly schedules to ensure proper staffing and to control labor costs.
  • Completed weekly schedules for entire staff based on needs of the business.
  • Manage Payroll: Submit weekly schedules for all employees.
  • Created and maintained weekly schedules for employees according to payroll limitations and productivity to achieve maximum profitability.
  • Prepare weekly schedules and monitor payroll to establish proper floor coverage its accuracy, completeness and legibility.

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27. Store Opening

average Demand
Here's how Store Opening is used in Store Leader jobs:
  • Trained employees in our point of sale (POS) system for the River Park Square new store opening.
  • Assist in new store openings to increase productivity, knowledge of products, and company standards.
  • Conducted store opening and closing operations, including balancing the daily tills and making bank deposits.
  • Handle cash, store opening and closing procedures, merchandising and store maintenance oversight.
  • Selected as visual facilitator for two store openings in the Miami, Florida district.
  • Led team to the highest sales for a new store opening.
  • Requested by community for special company projects and store openings.
  • Lead two new store openings for flagship sites.
  • Manage all store opening and closing procedures.
  • Participated in new store opening.
  • Preformed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Perform store opening procedures Close and lock up store at night.
  • Recruited - sourced candidates for new store opening kate spade new york, Garden State Plaza.

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28. Store Profitability

average Demand
Here's how Store Profitability is used in Store Leader jobs:
  • Manage Operational Execution-Accountable for Store Profitability, Implementation of Initiatives through direct delegation of business strategies.
  • Provided exceptional shopping experience to customers to drive store profitability.
  • Manage operational and visual execution to impact store profitability.
  • Reduce operational costs in context of store profitability.
  • Ensured a smooth operation of the 225,000 sq ft store while developing store team members and focusing on store profitability.
  • Achieve sales objectives, store profitability goals, inventory levels, as well as maintain high operational & merchandising standards.
  • Train and develop employees to peak proficiency in order to keep focus on store profitability.
  • Store Profitability & Driving Sales-Excellent Customer Service-Training & Coaching-Merchandise-POS Operation-Administration-Store Maintenance-Respond to Emergencies -Qualifications & Attributes

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29. Data Entry

average Demand
Here's how Data Entry is used in Store Leader jobs:
  • Handled all store operations including, workload data entry into excel spreadsheets and other computer software, constantly throughout shifts.
  • Handled data entry, cash office and HR duties.
  • Worked with Open Office in data entry.
  • General office duties include; filing, data entry, creating reports, managing correspondence, mailings, and stocking supplies.
  • Assisted with team member issues Submitted status change notifications, data entry transactions, and terminations.
  • Complete reports daily and data entry.

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30. Staff Members

low Demand
Here's how Staff Members is used in Store Leader jobs:
  • Attended weekly meetings and organized empowerment classes for staff members to provide directions while enriching their capabilities.
  • Train new staff members in a variety of positions.
  • Managed department and trained other staff members on standards.
  • Led comprehensive store training for staff members.
  • Interview, hire, and train numerous staff members to ensure consistency and adherence to allcompany policies.
  • Secure performance levels by coaching and counseling staff members as well as reviewing and appraising individual contributions to company determined goals.

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31. Repeat Business

low Demand
Here's how Repeat Business is used in Store Leader jobs:
  • Received multiple compliments and feedback from home office on outstanding customer service and building repeat business and welcoming first time business.
  • Provide outstanding guest service experiences to create guest loyalty and repeat business.
  • Generated repeat business thru excellent customer service.
  • Generated repeat business thru exceptional customer service, building loyalty programs and new to file customers.
  • Generate repeat business by developing and maintaing strong team devoted to customer service.
  • Earned several performance and customer service commendations.Generated repeat business through exceptional customer service.
  • Support the total shoppingenvironment, including visual and operational elements, and the guest relationships that lead to sales andrepeat business.
  • Support the totalshopping environment, including visual and operational elements, and the guest relationships that lead tosales and repeat business.

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32. Gamestop

low Demand
Here's how Gamestop is used in Store Leader jobs:
  • Helped GameStop launch their iPod/iPhone/Tablet trade in program.
  • Started at GameStop as a seasonal hire and, through diligence and excelling store expectations, quickly rose through the ranks.
  • Submit detailed police reports in compliance with local Pawn Laws pertaining to property sold to GameStop.
  • Recorded product reservations per transaction, GameStop Rewards Card subscriptions, and units per transaction.
  • Helped install GameStop TV Services.
  • Trained store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.GameStop
  • Train newly hired associates to teach them policies and procedures as well as GameStop's "C.O.L."
  • Managed Gamestop during my shifts Completed cash/credit transactions and trades.

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33. Store Appearance

low Demand
Here's how Store Appearance is used in Store Leader jobs:
  • Maintained store appearance and providing a professional and welcoming atmosphere for current and potential customers.
  • Maintain store appearance to provide a clean and organized shopping experience.
  • Maintain store appearance, inventory as well as train new hires.
  • Maintained store appearance and completed day to day paperwork.
  • Maintain inventory, store appearance and completes daily paperwork.
  • Manage daily operations including maintaining inventory levels, conducting physical inventory checks, maintaining store appearance, and complete day-to-day paperwork.

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34. Technical Support

low Demand
Here's how Technical Support is used in Store Leader jobs:
  • Audited markdown, accountability, and transaction discrepancy reports, trained associates and provided technical support
  • Guide the talent that provides technical support and training, while working in partnership with the business team.
  • Assist guests with technical support in relation to product and electronics that we sell both in-store and online.
  • Supervised other technical support workers and instructed co-workers with knowledge of computers to increase sales.
  • Created a tracking system to analyze technical support staff sales contributions.
  • Assisted customers in sales and technical support.

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35. Special Orders

low Demand
Here's how Special Orders is used in Store Leader jobs:
  • Ordered products from vendors and handled shipments while assisting clients for special orders
  • Managed inventory store restocking, and placed special orders for customers.
  • Process special orders and service requests.
  • Take special orders Oversee fried and rotisserie chicken output.
  • Performed routine purchasing and merchandising, working directly with vendors to manage inventory and to accommodate special orders.
  • Communicated with vendors regarding back order availability, future inventory, and special orders.

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36. Company Goals

low Demand
Here's how Company Goals is used in Store Leader jobs:
  • Maintain company goals by maximizing associates development.
  • Collaborated with District Leaders and other Store Leaders on increasing sales, reaching company goals and staffing.
  • Conduct monthly sales meetings to set and promote company goals and peak performances.
  • Meet and exceed company goals for sales, trades, reserves and subscriptions.
  • Recognized with numerous Eagle Awards for consistently maintaining shrink below company goals.
  • Applied information on industry and market trends to achieve company goals.
  • Exceeded all company goals for 2006 and 2007.
  • Expected to meet company goals in conversion, Sales, UPT's, DPT's and Shrink.
  • Oversee and Direct Employee's to Achieve Daily company goals and Standards in Deliveries', Credit Management and Sales Program.

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37. Store Staff

low Demand
Here's how Store Staff is used in Store Leader jobs:
  • Recruit and hire all store staff, including conducting the interview process.
  • Supervised store staff, ensuring effective operation of the store.
  • Utilized training tools to educate store staff in customer expectations, day to day operations, fashionability and visual standards.
  • Monitored and managed store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
  • Monitor and manage store staffing levels and ensure employee development and talent acquisition to achieve operational requirements.
  • Mentored store staff and peers in other locations regarding project management, motivating staff and educational/training development.

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38. High Standards

low Demand
Here's how High Standards is used in Store Leader jobs:
  • Set high standards and expectations for self and team members and assist them in attaining these goals.
  • Set high standards for self and others; assume responsibility and accountability for successfully completing assignments or tasks.
  • Maintain high standards in key areas of responsibilities.

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39. Corporate Office

low Demand
Here's how Corporate Office is used in Store Leader jobs:
  • Completed morning and evening paperwork for corporate office.
  • Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
  • Based in the Fifth Avenue Corporate Offices in NYC Empire State Building 11th Floor.
  • Motivated both locations to reach daily goals which were set by corporate office.
  • Generate reports for the corporate office detailing sales performance and accounting practices.
  • Prepare and complete daily paperwork and fax to corporate office.
  • Process all invoices accurately.Communicate with Corporate Office and other store locations as needed.
  • Answer calls and e-mails from Corporate Offices Order supplies and products Create a positive work environment.

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40. Weekly Basis

low Demand
Here's how Weekly Basis is used in Store Leader jobs:
  • Performed payroll activities for approximately 30-35 associates on a weekly basis.
  • Completed inventory counts on a weekly basis
  • Reviewed/updated employee scheduling on weekly basis.
  • Monitor and verify all additions and changes made to the store's item files on a daily and weekly basis.
  • Managed one to five employees; assisted in maintaining store specific schedules on daily and weekly basis.
  • Executed local store marketing on a monthly, biweekly, and weekly basis.
  • Provide weekly reports to senior management and corporate management staff on weekly basis.
  • Completed audits on cash registers and cigarette inventory on a weekly basis.
  • Make sure all perishable items are checked on a weekly basis.
  • Maintain inventory and order necessary products on a weekly basis.
  • Complete merchandising on a bi-weekly basis.
  • Create schedule and approve approve payroll on a weekly basis.
  • Coach and observe associates on daily and weekly basis Responded and attended to customers needs and concerns in a timely fashion.

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41. Maximize Productivity

low Demand
Here's how Maximize Productivity is used in Store Leader jobs:
  • Utilized labor management tools, including effectively scheduling, to maximize productivity and profitability.
  • Trained new employees and scheduled, coached, and mentored up to 16 personnel to maximize productivity.
  • Maximize productivity by communicating the assignments clearly and prioritizing and assigning tasks in a time bound manner
  • Utilize management tools, including effective scheduling, to maximize productivity & profitability.
  • Coached associates on client interactions and performance to maximize productivity and captured client opportunities.
  • Coached and developed associates on behaviors and performance to maximize productivity.

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42. Direct Reports

low Demand
Here's how Direct Reports is used in Store Leader jobs:
  • Develop management staff by coaching and weekly one on one's with direct reports.
  • Develop direct reports through use of development tools and consistent feedback.
  • Mentored 12 direct reports to achieve their leadership goals.
  • Lead direct reports to agreed performance goals.
  • Managed direct and indirect reports to exceed operational and revenue goals at a leading provider of pet care solutions.
  • Presented ongoing performance management training and conducted timely formal performance appraisals for direct reports to show associates strengths and weaknesses.

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43. Customer Base

low Demand
Here's how Customer Base is used in Store Leader jobs:
  • Developed marketing events to increase customer base.
  • Increased revenue, written premiums, net income, store contribution, and customer base each year with steady measurable outcomes
  • Perform analysis of customer base to establish need for additional services to increase store sales.
  • Deliver excellent customer service and support to expand the company's customer base.
  • Tripled the customer base at our location in the first year as manager.
  • Increased Revenue and exceeded year over year growth by increasing our customer base.
  • Implemented marketing strategies, which resulted in 25% growth of customer base.
  • Initiated new processes to widen customer base in region and increase customer expectations.
  • Build highly satisfied and loyal customer base.
  • Demonstrated an unwavering commitment to customer service, growing the locations core customer base while improving uponservice levels with existing customers.
  • Managed day to day operations of convenience store Built customer base by developing relationships and providing quality service
  • Handled a diverse customer base, resolved customer problems and accurately processed High volume transactions on a daily basis.
  • Designed clothing displays Developed a regular customer base Balanced cash reports Managed store inventory Trained new employees on effective selling techniques

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44. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Store Leader jobs:
  • Contributed to the day-to-day operations of store, and executed directions of store manager while in management training.
  • Performed day-to-day operations to include; recruiting, training, supervising, and employee evaluations.
  • Handled the oversight of the day-to-day operations of both restaurants.
  • Run day-to-day operations in store.
  • Lead all assoicates through day-to-day operations for achieving all goals.
  • Monitor day-to-day operations for compliance with established safety, sanitation and product movement procedures; solve day-to-day operational problems.

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45. Company Assets

low Demand
Here's how Company Assets is used in Store Leader jobs:
  • Protected company assets and provided effective floor control to prevent pilferage.
  • Utilize asset protection skills to maintain inventory levels and protect company assets.
  • Protect and maintain company assets through the use of weekly LP reports.
  • Protect company assets through sales, profit, and shrink goals.
  • Protected company assets by tracking depreciation, securing merchandise, reviewing security tapes, charting register discrepancies, and inventory management.
  • Oversee cash register operations and process sales transactions in a way to continuously safeguard company assets leading to increased profitability.

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46. Stock Room

low Demand
Here's how Stock Room is used in Store Leader jobs:
  • Organize stock room, inventory control, and rotated items.
  • Processed and maintained functional and orderly stock room Performed daily audits on cashiers and sales revenue
  • cashier, customer service, deli, stock room , inventory.
  • Supervised stock room operations and ensured shipping and receiving standards maintaining integrity of inventory.
  • Perform all operational procedures accurately; organize stock room while maintaining store appearance.
  • Maintained organized stock room, visual merchandised product per company guidelines.

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47. Store Cleanliness

low Demand
Here's how Store Cleanliness is used in Store Leader jobs:
  • Assisted in maintaining a quality store image by promoting store cleanliness, ensuring quality products in-stock and responding to customer requests.
  • Functioned as store leader when required, and achieved standards in store cleanliness, customer satisfaction, and employee relations.

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48. Loss Statements

low Demand
Here's how Loss Statements is used in Store Leader jobs:
  • Understand and know how the impact of profit and loss statements, budget, income statements, and other management reports.
  • Job requires scheduling of forty-plus employees and regular review of profit and loss statements.
  • Analyzed profit and loss statements, budgets, and income statements.
  • Analyzed profit and loss statements to resolve store overages.
  • Review monthly profit and loss statements.
  • Run a profitable store by leveraging the profit andloss statements and proactively course correcting as needed.
  • Review Profit and Loss Statements as well as other reports that show business results.

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49. Administrative Tasks

low Demand
Here's how Administrative Tasks is used in Store Leader jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Assisted in all store administrative tasks.

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50. KPI

low Demand
Here's how KPI is used in Store Leader jobs:
  • Managed team to deliver KPI s and compliance throughout the operation as well as providing inspiring consumer experiences.
  • Hosted regional training and selling workshop as a result of personal KPI's.
  • Generate sales and track Key Performance Indicator (KPI) numbers.
  • Focus on making KPI's through excellent customer interactions.
  • Recommended and implemented KPI'S and performance measurements for maintaining monthly financial reports.
  • Interacted with Senior Management and client regarding KPI and any other requested data/information.

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20 Most Common Skill for a Store Leader

Customer Service24%
Retail Store9.1%
Sales Floor9%
New Merchandise8.3%
Store Procedures7.4%
Sales Goals7%
Payroll Policies6%
Loss Prevention4.2%

Typical Skill-Sets Required For A Store Leader

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
20.4%
20.4%
2
2
Retail Store
Retail Store
7.7%
7.7%
3
3
Sales Floor
Sales Floor
7.7%
7.7%
4
4
New Merchandise
New Merchandise
7.1%
7.1%
5
5
Store Procedures
Store Procedures
6.3%
6.3%
6
6
Sales Goals
Sales Goals
5.9%
5.9%
7
7
Payroll Policies
Payroll Policies
5.1%
5.1%
8
8
Loss Prevention
Loss Prevention
3.6%
3.6%
9
9
Food Safety
Food Safety
3.4%
3.4%
10
10
Inventory Control
Inventory Control
3.2%
3.2%
11
11
Bank Deposits
Bank Deposits
2.1%
2.1%
12
12
Company Standards
Company Standards
1.6%
1.6%
13
13
Daily Operations
Daily Operations
1.5%
1.5%
14
14
Product Knowledge
Product Knowledge
1.5%
1.5%
15
15
POS
POS
1.4%
1.4%
16
16
Company Policies
Company Policies
1.3%
1.3%
17
17
Customer Complaints
Customer Complaints
1.3%
1.3%
18
18
Human Resources
Human Resources
1.3%
1.3%
19
19
Inventory Management
Inventory Management
1.3%
1.3%
20
20
Guest Satisfaction
Guest Satisfaction
1.2%
1.2%
21
21
Apple
Apple
1%
1%
22
22
New Associates
New Associates
0.9%
0.9%
23
23
Conference Calls
Conference Calls
0.7%
0.7%
24
24
Cycle Counts
Cycle Counts
0.7%
0.7%
25
25
Entire Store
Entire Store
0.7%
0.7%
26
26
Weekly Schedules
Weekly Schedules
0.6%
0.6%
27
27
Store Opening
Store Opening
0.6%
0.6%
28
28
Store Profitability
Store Profitability
0.6%
0.6%
29
29
Data Entry
Data Entry
0.6%
0.6%
30
30
Staff Members
Staff Members
0.5%
0.5%
31
31
Repeat Business
Repeat Business
0.5%
0.5%
32
32
Gamestop
Gamestop
0.5%
0.5%
33
33
Store Appearance
Store Appearance
0.5%
0.5%
34
34
Technical Support
Technical Support
0.5%
0.5%
35
35
Special Orders
Special Orders
0.4%
0.4%
36
36
Company Goals
Company Goals
0.4%
0.4%
37
37
Store Staff
Store Staff
0.4%
0.4%
38
38
High Standards
High Standards
0.4%
0.4%
39
39
Corporate Office
Corporate Office
0.4%
0.4%
40
40
Weekly Basis
Weekly Basis
0.4%
0.4%
41
41
Maximize Productivity
Maximize Productivity
0.4%
0.4%
42
42
Direct Reports
Direct Reports
0.4%
0.4%
43
43
Customer Base
Customer Base
0.4%
0.4%
44
44
Day-To-Day Operations
Day-To-Day Operations
0.3%
0.3%
45
45
Company Assets
Company Assets
0.3%
0.3%
46
46
Stock Room
Stock Room
0.3%
0.3%
47
47
Store Cleanliness
Store Cleanliness
0.3%
0.3%
48
48
Loss Statements
Loss Statements
0.3%
0.3%
49
49
Administrative Tasks
Administrative Tasks
0.3%
0.3%
50
50
KPI
KPI
0.3%
0.3%

153,395 Store Leader Jobs

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